Good Management Research Articles

Analyzing Factors That Affect Korean B2B Companies’ Sustainable Performance

This study empirically examines factors that can influence the sustainable corporate performance of Korean business-to-business (B2B) companies with the help of unique survey data. Factors such as technological capability, the chief executive officer (CEO)’s risk-taking propensity, B2B seller skill, and key account management (KAM) are analyzed to clarify their impact on sustainable financial and non-financial performance. In particular, given that environment, society, and governance (ESG) reporting has recently been widely recognized as an important evaluation factor for companies, we look at the mediating effects of ESG management on sustainable business performance. The results show that the CEO’s risk-taking propensity and B2B seller skill significantly impact the company’s sustainable financial performance, while technological capability and the CEO’s risk-taking propensity significantly impact sustainable non-financial performance. The fact that a CEO’s risk-taking propensity affects both sustainable financial and non-financial performance indicates the importance of entrepreneurial competency in the sustainability of the company. Furthermore, the findings reveal that ESG management plays a crucial role in sustainable corporate performance. The mediating role of ESG management allows technological capability, B2B seller skill, and KAM to influence sustainable financial performance significantly. Likewise, all of the explanatory factors contribute to the company’s sustainable non-financial performance through ESG management. The findings are important for both practitioners and scholars because they emphasize the need to establish an optimal ESG management strategy for corporate survival and sustainability. Furthermore, this study underscores that ESG management should be implemented by all organizational members, from CEOs to employees. Future research will include more comprehensive samples and analyze various strategic factors not covered in this study to derive effective ways by which companies can increase their performance and sustainability. We will also explore the factors that contribute to good ESG management practices.

Crisis Communication Strategy in the Digital Era at the Ministry of Finance of the Republic of Indonesia's Directorate General of Taxes

The phenomenon of corruption at the Directorate General of Taxes, Ministry of Finance of the Republic of Indonesia is currently in the public spotlight. This study underlines the need of responding quickly to institutional crises through the implementation of digital communication tactics. Failure to respond quickly can make an institution vulnerable to unmanageable attacks. The community aspires to be able to communicate and participate directly in overcoming the situation. As a result, institutions must move from a one-way communication strategy to a two-way interaction model via their official social media channels. A crisis can have a significant impact on public safety, financial losses, reputational harm, and other difficult-to-predict issues, therefore a crisis communication strategy is essential. This research aims to determine DJP's crisis communication strategy. This research uses a case study qualitative method approach at the DJP to obtain accurate information on crisis response. The results of the research show that the agency has had a good crisis management plan and handling since before the crisis occurred; the crisis response and after the crisis have continuously been monitored regularly in various media, from content creation on social media, information on the official website to establishing good relations. with various media both nationally and internationally. DJP is also collaborating with Public Relations service centers in all regional offices and employee advocacy through the institution's official social media account to open as many communication channels as possible so that the public can well receive the message. Statements and firm steps were then disseminated through DJP's social media platforms and official websites to resolve the crisis.

Sosialisasi Dan Pemahaman Masyarakat Tentang Pembuatan Eco Enzyme Serta Pemanfaatannya Dalam Rumah Tangga

This service activity aims to ensure that participants understand the importance of managing household organic waste to overcome environmental problems, increase participants' understanding regarding eco-enzymes and their use in the household; increase participants' understanding regarding the materials used to make eco-enzymes in the household. This counseling was carried out at the Church of HKBP Nommensen Resort Pulu Brayan Medan, to 50 parompuan community (Church Women's Community) of the HKBP Pulu Brayan as participants, then an evaluation was carried out on the 25 participants. The method of this service activity is; socialization by resource persons; discussion and direct practice in making eco-enzymes and evaluation processes. Based on the outreach activities carried out, it was concluded; a) there was an increase in participants' understanding regarding eco-enzymes and their use in the household; b) there was an increase in participants' understanding regarding the materials used to make eco-enzymes in the household; c) socialization and training on making eco enzymes for parompuan community in church of the HKBP Nommensen Pulu Brayan plays a role in increasing participants' knowledge about eco-enzymes and the process of making them, good environmental management, and the use of waste into environmentally friendly products. Based on the conclusions, it is recommended that ongoing outreach activities be carried out and include all members of the church congregation, so that they can utilize organic waste into environmentally friendly products.

Challenges in the Relationship between Liquidity and Profitability: Perspectives from a Literature Review

Purpose: The purpose of the literature review is to examine and synthesize the current state of knowledge in the literature on the relationship between liquidity and profitability in companies. It aims to understand the importance of these two variables for the financial performance and long-term viability of organizations. Theoretical framework: The theoretical framework focuses on the importance of liquidity and profitability in the business context. Key concepts related to the ability of companies to service their debts (liquidity) and whether they are viable and generate profits over time (profitability) will be addressed. Factors such as capital intensity, competition, and industry-specific risks, which may influence the relationship between the two variables, are also considered. Design/Methodology/Approach: The design of the literature review involved the review and synthesis of a total of 250 articles related to liquidity and profitability. Of this number, 61 articles were selected from academic platforms such as SCOPUS, LATINDEX and others. A mixed approach was presented to address the topic, combining different perspectives and methodological approaches. Results: The results of the review revealed several gaps in the study of the relationship between liquidity and profitability. These include the lack of longitudinal cross-country studies, which limits the understanding of differences in financial performance in different contexts. It was also found that factors such as capital intensity, competition and sector-specific risks may cause heterogeneous relationships between liquidity and profitability across business sectors. Social, practical and research implications: The social implications of this review highlight the importance of maintaining good liquidity and profitability management in companies, as their ability to service debt and generate sustainable profits over time is derived from these variables. Business practices need to consider industry-specific factors to understand how they can influence the relationship between liquidity and profitability. From a research point of view, this review identifies the need for more longitudinal cross-country comparative studies and a sectoral approach for a more complete understanding of the relationship between these financial variables. Originality/value: The originality and value of this review lies in its mixed approach and synthesis of a significant number of academic articles related to liquidity and profitability. By highlighting research gaps and emphasizing the importance of a sectoral approach, this review provides valuable insights for future research and financial practices in the corporate context.

Mathematical Modeling of Bird Harvesting in Intensive Poultry System

This work, presents a formulation of mathematical model of bird harvesting in an intensive poultry system, under the assumption that under a favourable environmental atmosphere and good management system, the birds have logistic growth. The model is analysed using methods from dynamical system theory and theory of calculus. It was established that the system has two steady state, the two equilibrium state are both locally asymptotically stable. The first one is stable if there is a bound on the harvest rate of the birds, which is proportional to the growth rate of the birds. The second equilibrium state is locally asymptotically stable (LAS) if k < \(\frac{r(C+y)}{p}\) that is if the carrying capacity is less than the ratio of the sum of and Per unit tax on the bird to that of Per unit price of the birds. Further analysis indicates that the limiting population of bird, that is the maximum population of birds that the available resources in the system can sustain and also ensures harvesting profitability is given as

Assessment the Level of Awareness of Aflatoxin Contaminations in Maize-Based Meals Among Boarding School Personnel

Tanzania is a tropical country that lies few degrees south of the equator The coast area includes regions such as Dar es Salaam and Coastal region which are hot and humid with cooling breezes of the Indian Ocean. Awareness of society is a crucial aspect of ensuring the safety and quality of food. One of the risk factors in food safety is the presence of aflatoxin in various foods such as cereals, and groundnuts. The aim of this study was to assess the levels of awareness of aflatoxin B1 contamination in maize and maize flour used for meals in boarding secondary schools. A total of 90 respondents from 30 schools from 7 districts of the two regions were interviewed. Semi-structured questionnaires were used to collect information and the survey showed that 74.4% of the respondents were aware of aflatoxin contamination. 85.6% of respondents know that aflatoxin is found in food and only 14.4% were not aware. 74.4% were capable of selecting the correct list of food that can be contaminated with aflatoxin while 11.1% selected the wrong list. 14.4% of the respondents were unable to select the list of foods that can be contaminated with aflatoxin. These results indicate that most of them are aware of the issue of aflatoxin contamination in maize and its products which is good for reducing aflatoxin contamination in food products and its effect. An effective and broad awareness program for the society including boarding school personnel and students on good management of food for prevention of aflatoxins contamination and its health effects is necessary, as maize and its products are the most consumed grain in the study area.

Main Predictor(s) of Good Corporate Governance in National Government Departments: A Decision-tree Classification and Prediction Analyses

Purpose: Good public sector corporate governance leads to good management, stewardship of public wealth, public engagement, and ultimately, better outcomes for citizens. As South Africa has one of the worst Gini coefficients in the world, its public sector should effectively address the challenges of inequality, poverty, and unemployment. Yet, almost 30% of national and provincial government departments obtain unfavourable audit outcomes. Methodology: Supporting the drive for clean audit outcomes that equate to good corporate governance, the research objective was to determine the predictors of national government departments’ corporate governance success. The study used CHAID (chi-squared automatic interaction detection) analyses, a decision-tree technique based on information reported over a 13-year period. Findings: The CHAID analyses indicated that national government departments’ corporate governance success is primarily explained by three factors, namely: a quality internal audit function (main predictor), the number of fraud incidents, and the number of internal control weaknesses. Implication: Even though all the variables in this study receive attention in literature and regulation, the problem of unfavourable audit outcomes persists. The question is where to focus on resolving the problem. Regulators may take note of where to focus their efforts in strengthening elements of good corporate governance.

MENGANALISIS PERSPEKTIF NILAI MANAJEMEN SUMBER DAYA MANUSIA UNTUK MENGHADAPI ERA SOCIETY 5.0

This research discusses the value of human resource management in facing the era of society 5.0. This research is a literature research with descriptive analysis approach. The object of this research is human resource management, while the data sources used are all literature on human resource management and the development of the era of society 5.0. The data is then collected and processed into study results. Data validity is carried out by triangulating sources, namely comparing data obtained from various sources. This research shows that human resource management is needed in facing the society 5.0 era. The idea of the society 5.0 era as the next movement after the industrial revolution 4.0 era requires humans to always be ready for all its challenges. This is because humans will be the center of all civilization in the era of society 5.0. Things that need to be prepared to welcome the era of society 5.0 include knowing the challenges of the era of society 5.0, carrying out good management of human resources, knowing the stages of HR planning, and knowing the developments that must be carried out to improve the quality of human resources.

THE INFLUENCE OF AUDIT QUALITY, GOOD CORPORATE GOVERNANCE AND LIQUIDITY ON OPINION AUDIT GOING CONCERN CONSUMPTION GOODS COMPANIES REGISTERED ON THE IDX YEAR 2019-2021

Audit quality, good corporate leadership, and liquidity are factors influencing the acceptance of a concerned audit opinion. In this capital market, both large companies and small companies are listed. Companies large and small alike have assets. Large companies usually have more access than small companies. Large companies often get going concern audit opinions because of the ease of obtaining funds. This study aims to evaluate the effect of company size, audit quality, good company management, and liquidity on the concern audit opinions of consumer goods companies listed on the Indonesia Stock Exchange between 2019 and 2021.Financial report data is the source of data used in this study. This. This study analyzes consumer goods companies Registered on the Indonesia Stock Exchange from 2019 to 2021. During the 2019–2021 research period, a purposive sampling technique was used to select 61 companies. The results of the study show that the Audit Opinion of Going Concern Consumer Goods Companies Registered on the IDX for 2019-2021 is not affected by Audit Quality, Good Corporate Governance, and Liquidity. Data analysis was performed by logistic regression analysis in SPSS.

The impact of management practices on export margins of firms: evidence from a recent Egyptian industrial survey

PurposeThe paper aims at studying the effect of management practices on the extensive and intensive export margins of Egyptian manufacturing firms.Design/methodology/approachThe study relies on the 2020/2021 Egyptian Industrial Firm Behavior Survey (EIFBS) which comprises 2,383 manufacturing firms representing small, medium, and large sized firms located in different regions of Egypt: Urban Governorates, Lower Egypt, and Upper Egypt. It constructs an overall management z score for each firm to estimate its effect on a firm’s probability of exporting and value of exports using Ordinary Least Squares (OLS) regressions.FindingsResults indicate that good management is associated with a higher probability of firm exporting as well as higher export revenues conditional on exporting, robust to controlling for the level of domestic sales. These effects do not differ by firm ownership or type of sector, but rather by firm size, with managerial competence raising the probability of exporting more for large-sized firms. Additionally, good management is associated with higher firm productivity, innovation and worker training propensities which gives evidence that it is both an efficiency and a quality enhancer. Moreover, monitoring and targeting practices have significant positive effects on both margins, while incentives are only significant for the extensive margin.Practical implicationsFirms that aim at enhancing their export prospects and revenues should devote resources to review and upgrade their management systems to boost their product quality and production efficiency. Policy-wise, the government should create a competitive market environment that is open to both domestic and foreign firms’ entry to stimulate the adoption of better management practices.Originality/valueThe paper is the first to explore the link between firm management practices and export outcomes for a MENA country (Egypt). It makes use of a recent survey, the 2020/2021 Egyptian Industrial Firm Behavior Survey (EIFBS). The findings shed light on the importance of different management components (monitoring, targeting and incentives) in driving a manufacturing firm’s export performance.

Grazing effect on different forage species in yield of soybean-pasture succession

Integrated crop-livestock systems play a crucial hole on sustainable intensification due simultaneous increase the land use efficiency and minimize nutrient leaching due an intensification of nutrient cycling. However, these benefits depend on a good planning and management of the production system. The main objective of this study was to investigate biomass composition, soybean yield and beef cattle performance using three distinct forage cultivars within two cropping systems: Integrated Crop-Livestock System (ICLS) and the Pure Crop System (CS). The three forage cultivars used were: Urochloa ruziziensis, Urochloa brizantha cv. Xaraés, and Megathyrsus maximus cv. BRS Quênia. The experimental area was split into 24 plots, with each plot assigned one of the cropping systems and a specific forage cultivar. The ICLS involved soybean cultivation during spring-summer followed by cattle grazing during the autumn-winter. Conversely, the CS functioned as a pure crop system, utilizing soybean cultivation alongside forage as a cover crop. Soybean yield did not differ between ICLS and CS, neither between forage cultivars (4110 ± 627.0 kg ha−1). Animal performance did not differ between forage cultivars, resulting in average daily gain equals to 0.538 ± 0.316 kg of BW day−1. Animal production per area also was not affected by forage cultivars, yielding 145.0 ± 56.8 kg of BW ha−1. For comparison between systems, beef cattle production was converted in soybean equivalent based on commodities values. ICLS proportionated an increment of 624 ± 135 kg ha−1 per year of soybean equivalent yield, representing 15% increase in land use efficiency compared to the CS system. Therefore, beef cattle grazing in off-season of cash crops can enhance the sustainable intensification of food production. The forage species choice seems not be a paramount question for this model of ICLS.

Opinions and perceptions of patients with cardiovascular disease on adherence: a qualitative study of focus groups

BackgroundCardiovascular diseases are becoming more frequent throughout the world. Adherence to both pharmacological and non-pharmacological treatment, as well as lifestyles, is important for good management and control of the disease. This study aims to explore the opinions and perceptions of patients with ischemic heart disease on the difficulties associated with therapeutic adherence.MethodsAn interpretive phenomenological study was carried out using focus groups and one semi-structured interview. The MAXQDA qualitative data analysis program was used for inductive interpretation of the group discourses and interview. Data were coded, and these were grouped by categories and then consolidated under the main themes identified.ResultsTwo in-person focus groups and one remote semi-structured interview were performed. Twelve participants (6 men and 6 women) from the Hospital de San Juan de Alicante participated, two of them being family companions . The main themes identified were aspects related to the individual, heart disease, drug treatment, and the perception of the health care system.ConclusionsAdhering to recommendations on healthy behaviors and taking prescribed medications for cardiovascular disease was important for most participants. However, they sometimes found polypharmacy difficult to manage, especially when they did not perceive the symptoms of their disease. Participants related the concept of fear to therapeutic adherence, believing that the latter increased with the former. The relationship with health professionals was described as optimal, but, nevertheless, the coordination of the health care system was seen as limited.

Do the management process and organizational behavior modification enhance an ethical environment and organizational trust in the U.S. and Brazil?

Purpose The purpose of this study is to determine whether the implementation of a performance management system comprising some traditional management practices (management process and organizational behavior modification) lead to an ethical organizational environment and improved employee performance. Design/methodology/approach A structural model is theorized and assessed using data from samples of full-time employees in the USA and Brazil. Partial least squares–structural equation modeling is used. Findings The findings of this study suggest that management process and organizational behavior modification directly and positively impact the ethical environment, and the ethical environment directly and positively impacts employee performance. The management process and organizational behavior modification indirectly impact employee performance through an ethical environment. Research limitations/implications Although this theorized model was tested and provided significant results for implementing the management practices suggested, it is strongly recommended that other random data samples be used to analyze the theorized model and assess to reconfirm the results. In addition, incorporating the ethical environment construct within a larger model that includes other potential antecedents, such as management principles, and other potential outcomes, such as organizational commitment, job satisfaction and workplace optimism, is recommended. Practical implications This study provides management practitioners with empirical evidence that implementing a performance management system consisting of the management process and organizational behavior modification will enhance both the ethical environment and organizational trust, which, in turn, will lead to improved individual employee performance. Based on the theoretically and statistically supported framework, managers can improve the performance of their subordinates. The results further support the assertions that managers must implement the management process along with organizational behavior modifications to improve employee performance through an ethical environment and organizational trust Social implications The general conclusion from this study is that good management practices in the form of the management process and organizational behavior modification are inherently ethical. Furthermore, when implemented and consistently maintained by managers, these practices will result in an organizational environment that supports ethical behavior and engenders a high level of trust. The results of this study demonstrate a significant contribution to the existing literature, in that good management is tied, in fact, directly to ethics and trust. Originality/value The results provide evidence that good management in the form of the management process and organizational behavior modification yields both a positive ethical environment and improved employee performance. Practitioners are provided with evidence that reaffirms the need to define expectations for employees and to provide the necessary resources and positive reinforcement to fulfill the expectations. This study is one of the first to directly assess the impact of traditional management practices on an ethical environment.

Manajemen Pembelajaran Pendidikan Agama Islam Melalui Program Pelaksanaan Sholat Dhuha di SMP IT Ad Durrah

This study aims to determine the management of Islamic religious education learning through the dhuha prayer implementation program at smp it ad durrah. The method used in this study is descriptive qualitative research with data collection techniques in the form of in-depth direct observation, interviews and documentation. The location used as the object of study at SMP IT Ad Durrah. In this study, four data analyses were used, namely data collection, data reduction, data presentation and conclusion drawing. The research findings show that principals and religious teachers plan religious learning through curriculum development and meetings. Religious learning through habituation of dhuha prayers at AD DURRAH IT Junior High School is carried out with good management. This is indicated by the enthusiasm of the students to do wudhu and perform dhuha prayers. Dhuha prayers are performed in Islamic Education subjects. Dhuha prayers are performed by students in grades 1 to 3 of junior high school. However, the place of worship is inadequate. Evaluation is routinely carried out at teacher meetings. The conclusion of this study is that the management of Islamic religious education learning through the dhuha prayer implementation program at AD durrah IT Junior High School provides important learning to students and provides continuous learning for them so as to give birth to religious students not only carrying out the obligatory but living the Sunnah of the Prophet.

Influence of the work environment of nurses on the 30-day mortality of patients hospitalized in Polish hospitals. cross-sectional studies

BackgroundAn optimal work environment for nurses is characterized primarily by appropriate staffing, good team relations, and support from the management staff. These factors are consistently associated with a positive assessment of patient safety by a hospital’s employees and a reduction in hospital mortality rates.AimTo understand the relationships between the work environment as perceived by nurses on the 30-day mortality of patients treated in Polish hospitals.BackgroundAn optimal work environment for nurses is characterized primarily by appropriate staffing, good team relations, and support from the management staff. These factors are consistently associated with a positive assessment of patient safety by a hospital’s employees and a reduction in hospital mortality rates.Material and methodsThe analysis used discharge data from 108,284 patients hospitalized in internal medicine and surgery departments in 21 hospitals (with 24/7 operations) in Poland. Administrative data included coded data to estimate 30-day mortality. A Nurses’ satisfaction questionnaire, including the PES-NWI scale and the SAQ questionnaire, was used to assess the work environment of nurses (n = 1,929). Correlations between variables were assessed using the Pearson coefficient. The analysis used a Poisson regression model, which belongs to the class of generalized linear models.ResultsA lower 30-day mortality rate amongst patients was found among those treated in hospitals where the personnel feel that they may question the decisions or actions of their superiors regarding the care provided (r = − 0.50); nurses are informed about changes introduced on the basis of reports about negligence and mistakes (r = − 0.50); the ward nurse is a good manager (r = − 0.41); nurses receive timely information from the head of the department that may have an impact on their work (r = − 0.41).ConclusionsFactors related to care during hospital stay such as the organization of care at the ward level, analysis of care errors, the number of staff providing direct patient care, informing nurses about mistakes without punishment, and the possibility of nurses challenging the decisions or actions of superiors, which concerns care providing, affect the 30-day mortality of patients after the end of hospitalization in Polish hospitals.

Manajemen Perkandangan dan Biosekuriti Peternakan Radja kambing di Desa Langea, Kecamatan Ranomeeto, Kabupaten Konawe Selatan

Radja Kambing was a farm located in Langgea Village, Ranomeeto District of South Konawe Regency which maintained the Etawa crossbreed goat. The problems experienced by partner group of breeders/ aspiring farm entrepreneur of goat was cage managemen and also application of biosecuryt system that was not up to standard, so the step that needed to be taken was to transferred the technological innovation to breeder group partners. This community service programe was aimed to brought tha changes andimprovements to the maintenance of management system in generally and cage management also biosecurity system application the Radja Kambing in particularly. The method that used were non physical activity method which includes counseling, training and technical guidance as a transferred information media, knowledge and teknologi, also physical activity method for example procurement of materials and tools, demonstrantion of making compost from goat feces. Theprograme results shown that there was a increase in breeders knowledge about good livestock management and biosecurity as well as an increase in knowledge about processing goat fecess become compostKey word: biosecurity, feces, cage, goat, compost

"Take a break - Time-out for me": A practice project to promote a healthy rest break

"Take a break - Time-out for me": A practice project to promote a healthy rest break Abstract. Background: Breaks are essential for physical and mental health. In health care professions breaks are often cancelled or interrupted. Nursing staff should be enabled to take breaks regularly and without any interruptions. They should be given alternative options to organize their breaks. Methods: A pre-post survey was carried out with one group by means of questionnaires. The two break models "Feel good manager" and "I'm away" were tested by the nursing staff, followed by a debriefing meeting. Results: Before this project none of the nurses had rated his/her satisfaction regarding the breaks as "very good" or "good". This changed during the project to 45,5% (t1) and 22,2% (t2). None of the nurses felt "very well" or "well" recovered before the project. An increase to 54,6% (t1) respectively 33,3% could be asserted. Only 7,1% (t0) indicated to take their breaks "always" or "usually" in "full-length". With the break model "Feel good manager" it changed to 100% and with the model "I am away" to 33,3%. The amount of interruptions could be reduced from 4 (t0) to 2 (t1) and 0 (t2). Discussion: These break models are not applicable arbitrarily by other wards at will. Instead, individual situation analysis should be carried out with according adjustments. These models cannot be tested in case of lack of break areas or absence of personnel. Conclusion: The described project procedure can be transferred to other wards.

Femoral-Obturator-Sciatic (FOS) Nerve Block as an Anesthetic Triad for Arthroscopic ACL Reconstruction: Is This the Magic Trick We Were Missing?

Arthroscopic anterior cruciate ligament (ACL) reconstruction with hamstring grafting is a common orthopedic procedure that is associated with moderate-to-severe pain. Peripheral nerve blockade as an anesthetic technique is an appealing option in the era of modern anesthesia. The aim of this narrative review is to document the efficacy and safety of the combination of femoral, obturator, and sciatic (FOS) nerve blocks as an exclusive method for anesthesia in patients undergoing ACL reconstruction. An electronic search of the literature published up to October 2023 was conducted in the Medline, Embase, Cochrane, Web of Science, and Google Scholar databases to find studies on ACL reconstruction and peripheral obturator nerve block. Overall, 8 prospective studies-with a total of 315 patients-published between 2007 and 2022 were included in this review. Ultrasound-guided peripheral FOS nerve blockade is an effective anesthetic technique for ACL reconstruction, offering good perioperative pain management, minimal opioid consumption, and an excellent safety profile. Further well-designed prospective studies are needed to determine the best approach for obturator nerve blockade and the appropriate type and dosage of local anesthetic.

Operational Management Analysis in Increasing Company Turnover

MSMEs are one effort to reduce unemployment in Indonesia. The development of MSMEs in Indonesia cannot be separated from the following factors, including the use of technological facilities; information and communication; ease of borrowing business capital; reduction in final Income Tax (Pajak Penghasilan/PPh) rates. One of the MSMEs in Mojokerto Regency is Haniprint, a business in the printing and gift sector. This business is a new business, which started in 2020. The aim of this research is to explain the operational management implemented at Haniprint; starting from the customer service process to the order finishing process. This research also explains the influence of implementing operational management on increasing Haniprint's turnover. This study uses a qualitative method. This research method aims to explain the situation of a business in the printing and gift sector in depth and is carried out by collecting as much data as possible. The data collection process was carried out by means of interviews and experiencing processes in the printing and gift sector. The results of the research show that good operational management greatly influences the increase in turnover, but this is not the only factor that influences the increase in turnover. Customer needs in certain months of each year also influence the increase in turnover.

Development of Bulgarian National Radio (BNR) as Public Media. Opportunities and Perspectives

The idea of the present material is to analyze the structure and activity of the Bulgarian National Radio /BNR/ as an important element in the media system of Bulgaria. From this point of view, the good management and the results of the activities of BNR are extremely important to our society. The creation of quality and credible content; timely and accurate information to listeners, educating and entertaining the audience; creation of cultural events through the formations of the BNR; creation of a program for Bulgarians abroad and, accordingly, for foreigners in Bulgaria – all these commitments should be fulfilled by the team of BNR. Analysis of the activity of the individual structures of the BNR and the identification of existing weaknesses are key to making the right management decisions. Namely, these solutions are presented by the author, with an emphasis on the main function of BNR – the creation of quality content and its distribution on all technically existing platforms. Special attention is paid to the national programs “Horizont” and “Hristo Botev”, as well as to the regional programs broadcasting in 9 regional centres. Specific recommendations are given for better organisation of the work process to guarantee impartiality and professionalism. The importance of the development of programs in the Internet environment and the prospects for the development of the BNR streaming channels and the corresponding podcasts are emphasized. An important emphasis is placed on the activities of the bands of BNR – orchestras and choirs and their important contribution to the development of culture in Bulgaria. Last but not least, attention is paid to the technical development of radio and the importance of using new technologies to create and distribute content. The ultimate goal is to support the management process of a public media such as BNR and to emphasize how important it is for such a media to be a leader in the development of the media environment in the country.