Knowledge Management Domain Research Articles

Managing distance e-learning knowledge in the digital age

ABSTRACT In parallel with the development of AI and IT, a variety of applications are being developed to solve various problems faced by people. One of these areas is called distance e-learning. Distance e-learning is a domain that interacts with many other domains. When distance e-learning is considered as a business process and its strategy is examined, it does suggest that the domains of ICT and knowledge management are of particular importance to it. This paper proposes a conceptual model for the integration of knowledge management, distance e-learning, ICT, and mighty AI. By using the proposed conceptual model, not only the challenges cited in the literature (facing e-learning) but also new ones that distance e-learning encounters can be successfully resolved. The development of the improved model is furthermore essential because of the fact that AI and ICT are constantly developing and they offer new solutions for all areas of life.

Graphical Specification of Sensitive Business Processes

This paper aims at developing a new BPMN extension, called “BPMN4SBP”, supporting the multi-dimensional modeling of Sensitive Business Processes (SBPs) (i.e., the knowledge, functional, organizational, behavioral, informational and intentional dimensions). It aims to explicitly integrate all the relevant issues and aspects relevant at the coupling of the business process modeling (BPM) domain and the knowledge management (KM) domain for improving the identification and management of crucial knowledge which are mobilized and created by these processes. This paper provides the analysis of requirements and relevant concepts for modeling SBP. Based on a core domain ontology, need for extension is identified and the valid BPMN4SBP extension is designed (according to the BPMN extension mechanism) by the construction of a conceptional domain model and the corresponding BPMN extension model. This extended BPMN4SBP meta-model is derived by applying model transformation rules and by adapting, also, the UML profile mechanism to BPMN. The applicability of the proposed BPMN extension is demonstrated by modeling an SBP in a real case study in the healthcare domain.

Practical wisdom in the workplace: conceptualization, instrument development, and predictive power

PurposeThe purpose of this Real Impact Research Article is to empirically explore one of the most controversial and elusive concepts in knowledge management research – practical wisdom. It develops a 10-dimensional practical wisdom construct and tests it within the nomological network of counterproductive and productive knowledge behavior.Design/methodology/approachA survey instrument was created based on the extant literature. A model was developed and tested by means of Partial Least Squares with data obtained from 200 experienced employees recruited from CloudResearch Connect crowdsourcing platform.FindingsPractical wisdom is a multidimensional construct that may be operationalized and measured like other well-established knowledge management concepts. Practical wisdom guides employee counterproductive and productive knowledge behavior: it suppresses knowledge sabotage and knowledge hiding (whether general, evasive, playing dumb, rationalized or bullying) and promotes knowledge sharing. While all proposed dimensions contribute to employee practical wisdom, particularly salient are subject matter expertise, moral purpose in decision-making, self-reflection in the workplace and external reflection in the workplace. Unexpectedly, practical wisdom facilitates knowledge hoarding instead of reducing it.Practical implicationsManagers should realize that possessing practical wisdom is not limited to a group of select, high-level executives. Organizations may administer the practical wisdom questionnaire presented in this study to their workers to identify those who score the lowest, and invest in employee training programs that focus on the development of those attributes pertaining to the practical wisdom dimensions.Originality/valueThe concept of practical wisdom is a controversial topic that has both detractors and supporters. To the best of the author’s knowledge, this is the first large-scale empirical study of practical wisdom in the knowledge management domain.

Test-Time Adaptation in the Dynamic World With Compound Domain Knowledge Management

Test-Time Adaptation in the Dynamic World With Compound Domain Knowledge Management

Theoretical and Empirical Models of Organizational Learning Processes in Knowledge Management

Introduction. This study undertakes a comprehensive exploration of existing instructional organizational models, spanning various disciplines within contemporary educational theory and knowledge management practice. The core objective is to propose an all-encompassing model tailored specifically to the preparation of future educational managers. This model places a significant emphasis on integrated educational strategies, further enriched by the integration of organizational learning processes in the context of knowledge management.
 Aim and tasks. This study critically examines established models of organizational learning processes with the goal of developing a tailored model for training future educational managers. The goal is to equip aspiring educational managers with integrated didactic skills based on analyses of existing educational models that include concept analysis, model evaluation, and theoretical framework establishment.
 Result. Organizational learning principles drive data-driven refinement, collaborative cross-disciplinary strategies, and leadership development. Sharing best practices enhances strength, whereas iterative feedback processes mitigate its limitations. This dynamic framework encourages adaptable education, fostering continuous improvement in teaching methods, curricula, and managerial training for a sustained educational evolution. Leveraging insights from existing models, the primary aim is to establish an instructional framework that seamlessly integrates a diverse range of content. Notably, the suggested model for training educational managers integrates teaching methodologies, character development, and methodological support for cultivating cultural learning skills, all underpinned by organizational learning processes within the domain of knowledge management. Furthermore, this integrated model incorporates progressive learning objectives that progressively increase in complexity and span the methodologies and resources employed to ensure effective learning outcomes based on comprehensive feature assessment techniques that gauge understanding and competencies.
 Conclusions. This study navigates the landscape of models, culminating in the proposal of an integrated framework that caters to comprehensive aspiring training. This model facilitates the harmonious amalgamation of various subjects, and proficiencies introduce organizational learning processes within the domain of knowledge management. By fostering a multidisciplinary and holistic approach, this model equips future educators with the multifaceted demands of modern primary education while adequately managing knowledge within their organizational contexts.

Spiritual Knowledge Management: Practical Wisdom and Faith-at-Work Brought to Life

Integrating knowledge management, faith-at-work, and phronetic workplace domains, this paper presents phronesis, or practical wisdom, and faith-at-work (FAW) based on theoretical principles of moral actions and character virtues and real-life examples of FAW practices such as thoughts, behaviors, and feelings, bringing to life the practically-wise company. Answering a call to investigate phronesis in the workplace to understand how the individual level of practical wisdom spreads throughout the company achieving a practically-wise company this paper refines one segment of Long’s (2022) research findings in Faith at Work: People, Places, Practices, and Tools from the spiritual knowledge management (SKM) domain perspective. These FAW experiences equate to spiritual knowledge and spiritual intelligence in motion while supporting human resource development strategies for employee flourishment. The methodology is empirical phenomenology presupposing theory for the relevant phenomena. The Long (2022) study adds a deeper understanding that sharpens and supports SKM by extracting specific findings and implications of the integration of practical wisdom, moral actions, character virtues, and FAW practices - intersections that enlighten organizations to create desirable value.

Knowledge Dynamics: Exploring its Meanings and Interpretations

Abstract In the literature there are many and different interpretations of the concept knowledge dynamics that creates a real difficulty in working with it. There is no comprehensive study of all these meanings and interpretations attributed to knowledge dynamics. The purpose of this paper is to explore the semantic spectrum of the concept of knowledge dynamics and to reveal the most relevant meanings and interpretations researchers in the domain of knowledge management attribute to it. The multitude of meanings and interpretations can be explained as a result of using different metaphors for expressing the concept of knowledge. Also, many researchers come from different domains of science and have different practical experiences in working with knowledge and knowledge management. The research question is how can be found a common framework to explain the most significant meanings and interpretations of the knowledge dynamics concept. Understanding this concept is necessary for all researchers, academics, and practitioners working in the domain of knowledge management and intellectual capital. The research method is based on a critical literature review, on using metaphorical thinking and on a comparative semantic analysis. It is a conceptual paper and therefore its structure will follow the logic of analysis and not that used for empirical research papers. The findings are integrated into a complex but coherent semantic framework based on both Newtonian and Thermodynamics principles.

SIXTEEN YEARS OF RESEARCH JOURNEY OF WEBOLOGY: BIBLIOMETRIC VISUALIZATION APPROACH

Webology is prominent journal in the domain of information dissemination and communication process in general with various management aspects. The major purpose of the study is to present a bibliometric overview of the leading trend of the journal during 2006 to 2021. The present study uses the Scopus bibliographic database and retrieved total 393 publications and investigate publications growth, top prolific authors, top productive institutions, highly cited documents. Study also used visualization of similarities (VOS) viewer software and RStudio and generated graphical visualization for co-authorship-countries, co-citation of cited source titles, co-occurrence of keywords, trend topics, scientific thematic area map of Webology. The study findings indicate increasing growth of publications in last two years. India, Iran and Indonesia leading in contribution of scientific publications in the journal and four institutions after Iran and three institutions from India found most productive in terms of total publications. The document entitled “Library 2.0 Theory: Web 2.0 and its implications for libraries by Maness J M” received 206 citations and secured top position. The VOSViewer© findings are coherent with the outcomes of the tables. “Citation analysis” “social media,” “Iran,” “open access,” “internet,” and “bibliometric,” were frequently used keywords in the journal and received maximum link strength. Journal trending with multiple topics like “social media”, “bibliometric”, “data mining”, “learning”, “ontology”, “big data”, “covid-19”, “altmetric” and “security” observed as hot topics in Webology journal. The findings of the present study primarily useful for those who track the Webology journal, as well as those who are devoted to the research in the domain of information and knowledge management, data analytics and word wide web.

A Yin-Yang dialectical systems theory of knowledge creation

PurposeCross-cultural cognitive paradoxes have frequently broken the existing boundaries of knowledge and stimulated demands for knowledge creation (KC), and such paradoxes have triggered and will continue to trigger novel risks in the context of international business (IB). Given the nascency of relevant issues, this study aims to develop a more comprehensive understanding of KC across cultures by proposing a Yin-Yang dialectical systems theory of KC as micro-foundation to more systematically frame the risk/paradox-resolving mechanism elicited by cultural collisions.Design/methodology/approachThis paper is conceptual in nature. The authors first critically review the literature to lay a broad theoretical foundation. Integrating the philosophy- and praxis-based views, the authors reposition knowledge as a Yin-Yang dialectical system of knowing, with yin representing the tacit while yang represents the explicit. Next, the authors justify the underling logic of realising KC through a contradiction-resolving process. On this basis, the authors draw upon the Yijing’s Later Heaven Sequence (LHS) as the source domain of a heuristic metaphor to reconceptualise KC as a dynamic capability in the IB context.FindingsUsing the LHS paradigm to metaphorically map the intricate patterns of interaction and interconnectivity among the involved individuals, organisations and all related stakeholders, this research identifies and theorises the overall dynamic capability of KC in the IB context, which comprises five sets of processes: contradiction, conflict, communication, compromise and conversion.Practical implicationsThis research highlights that KC is simultaneously activated and constrained by human actions as well as by the socially constructed context in which it emerges, which helps individuals, organisations and policy makers more clearly frame the novel risks induced by cross-cultural cognitive conflicts in the IB context.Originality/valueThe authors synthesise Yin-Yang dialectics with the approach of collective phronesis, proposing a novel, praxis-oriented Yin-Yang dialectical systems theory of KC. It provides a deeper understanding of the epistemological paradox inherent in all knowledge, thus enabling KC to be rationalised by a sounder logical reasoning. By fusing the macro and micro perspectives on KC, the authors also enrich existing theory and future theory building in the domain of knowledge management.

Akc: A Tidy Framework for Automatic Knowledge Classification in R

Knowledge classification is an extensive and practical approach in domain knowledge management. Automatically extracting and organizing knowledge from unstructured textual data is desirable and appealing in various circumstances. In this paper, the tidy framework for automatic knowledge classification supported by the akc package is introduced. With powerful support from the R ecosystem, the akc framework can handle multiple procedures in data science workflow, including text cleaning, keyword extraction, synonyms consolidation and data presentation. While focusing on bibliometric analysis, the akc package is extensible to be used in other contexts. This paper introduces the framework and its features in detail. Specific examples are given to guide the potential users and developers to participate in open science of text mining.

Knowledge Management as a Domain, System Dynamics as a Methodology

For decades, system dynamics has been utilised as a framework for evaluating and interpreting various types of systems with varying degrees of complexity and knowledge demands. Knowledge management is strongly related to system dynamics on a thematic level. We did a thorough review to identify potential applications and analysed system dynamics and knowledge management domains. The systematic review followed the PRISMA method. We identified two major groups and one subgroup of the combination of system dynamics and knowledge management after examining and categorising 45 papers. Articles were searched for on Web of Science, Scopus, and LENS. We then concentrated on the categorisation of articles by theme. We discovered that system dynamics models were used as a component of a decision support tool or a knowledge management system in some instances, or the integration of knowledge management processes into specific systems. This study contributes to the growth of system dynamics as a methodology capable of generating novel ideas, highlighting limitations, and providing analogies for future research in a variety of academic areas.

Knowledge-based dynamic capabilities: a scientometric analysis of marriage between knowledge management and dynamic capabilities

PurposeSeveral manuscripts are adopting knowledge-based dynamic capabilities (KBDCs) as their main theoretical lens. However, these manuscripts lack consistent conceptualization and systematization of the construct. Consequently, the purpose of this study is to advance the understanding of KBDCs by clarifying the dominant concepts at the junction of knowledge management and dynamic capabilities domains, identifying which emerging themes are gaining traction with KBDCs scholars, demonstrating how the central thesis around KBDCs has evolved and explaining how can KBDCs scholars move towards finding a mutually agreed conceptualization of the field to advance empirical assessment.Design/methodology/approachThe Clarivate Analytics Web of Science Core Collection database was used to extract 225 manuscripts that lie at the confluence of two promising management domains, namely, knowledge management and dynamic capabilities. A scientometric analysis including co-citation analysis, bibliographic coupling, keyword co-occurrence network analysis and text mining was conducted and integrated with a systematic review of results to facilitate an unstructured ontological discovery in the field of KBDCs.FindingsThe co-citation analysis produced three clusters of research at the junction of knowledge management and dynamic capabilities, whereas the bibliographic coupling divulged five themes of research that are gaining traction with KBDCs scholars. The systematic literature review helped to clarify each clusters’ content. While scientific mapping analysis explained how the central thesis around KBDCs has evolved, text mining and keyword analysis established how KBDCs emerge from the combination of knowledge management process capabilities and dynamic capabilities.Originality/valueMinimal attention has been paid to systematizing the literature on KBDCs. Accordingly, KBDCs view has been investigated through complementary scientometric methods involving machine-based algorithms to allow for a more robust, structured, comprehensive and unbiased mapping of this emerging field of research.

Integrating Big Data Analytics, Systems Thinking and Viable Systems Approach Towards a Shift from Individual to Collective Intelligence and Collective Knowledge Systems

The growing complexity of social systems and the fast technology evolution make central the role of innovative information technologies in complex organisations geared towards collective intelligence processes among the various social actors and analytical tools. These are able to foster participants’ knowledge, manage the feedback through a holistic approach and, hence, shift organisations from a plurality of voices to an interactive intelligence representing the ultimate identity of the organisation itself. In this regard, this paper aims to offer a model for managing external and internal knowledge to support the viability of the organisation (system) in the longer term. The study adopts the interpretative lens provided by Systems Thinking, System Dynamics and Viable System Approach (vSa) to investigate the challenging domain of knowledge and information management for complex systems such as organisations. Therefore, a qualitative and interpretative approach has been chosen to reflect upon Big Data approaches and Collective Knowledge Systems (CKS), embracing a system perspective. The proposed conceptual model shows the crucial role played by the holistic managing of the external and internal knowledge that permits the alignment of the information variety of the organisation to the context and the entities that compose it in order to create harmonic relations. Leveraging on the concepts of vicariance, bricolage and exaptation, several advantages emerge that correlate to the complex system’s ability to reach a greater level of survival by adapting and dynamically evolving itself. The ensuing investigation shows how Systems Thinking and Viable System Approach can provide deep insights into the field of information technology, evidencing the systems thinking contribution in analysing, understanding and managing dimensions and paths of social dynamics. A contribution to previous studies is provided with reference to themes such as Big Data, information and knowledge management.

Openness strategies and the success of international entrepreneurship

PurposeExternal knowledge is a key resource for the success and the survival of born global firms; however, existing models provide minimal evidence on how these firms should source this knowledge resource. Thus, the purpose of this research is to increase understanding on the impact of diverse knowledge search and knowledge formal protection in international new ventures (INVs).Design/methodology/approachThe study uses a quantitative methodology based on a sample of start-ups from the Spanish Community Innovation Survey data. Using ordinary least squares regressions on a 10-year period panel data, this research tests the moderator role of a heterogeneous base of international partners and formal knowledge appropriation strategy on the relationship between start-ups and their export performance.FindingsThe results show that compared to non-born global start-ups, born global firms benefit more from establishing relationships with a set of heterogeneous international partners. By contrast, all start-ups benefit from an extensive appropriation strategy if they establish such alliances with diverse international partners.Originality/valueThe study extends current theory on international entrepreneurship by providing a new theoretical framework for INVs of both the extensive use of formal mechanisms of knowledge protection and the access to heterogeneous and distant knowledge. This study has also several implications for knowledge management domain.

INFLUENCE OF KNOWLEDGE MANAGEMENT ON SERVICE QUALITY AMONG NON-TEACHING PERSONNEL IN DEPARTMENT OF EDUCATION

In an organization, knowledge management is a factor that influences service quality. This study aimed to determine which domain of knowledge management significantly influences service quality. The researcher utilized a quantitative non-experimental design employing of the causal effect technique. Two hundred two non-teaching personnel from the Department of Education in Davao de Oro were the respondents of the study. The random sampling technique was employed in choosing the participants for the study. The Mean, Pearson r, and Linear Regression Analysis were the statistical tools used in the study. This study revealed a very high level of knowledge sharing, knowledge transfer, storing knowledge, knowledge creation, organizational learning, and culture. In addition, the level of service quality was very high regarding reliability, responsiveness, assurance, empathy, and tangibles. The study also showed a significant relationship between knowledge management and service quality. Organization learning, storing knowledge, and culture were the domains of knowledge management that influenced the service quality of non-teaching personnel of the Department of Education in Davao de Oro, Philippines.

Extending BPMN Models with Sensitive Business Process Aspects

This research article aims to apply the Business Process Model and Notation (BPMN) for the representation of Sensitive Business Processes (SBPs). Therefore, we propose a new extension “BPMN4SBP” explicitly integrate all the relevant issues and aspects relevant at the coupling of the business process modeling (BPM) domain and the knowledge management (KM) domain for improving the management of crucial knowledge which are mobilized and created by these processes. This article provides the analysis of requirements and relevant concepts for modeling SBP. Based on a core domain ontology, need for extension is identified and the valid BPMN4SBP extension is designed (according to the BPMN extension mechanism) by the construction of a conceptional domain model and the corresponding BPMN extension model.

The Degree of Applying Knowledge Management Processes from the Perspective of Faculty Members at Colleges of Educational Sciences in Private Jordanian Universities in the Capital Governorate

The study aimed to identify the degree of applying processes of knowledge management at colleges of educational sciences in private Jordanian universities in the Capital Governorate from the perspective of faculty members, and the effect of gender, academic rank and experience variables on the degree of application. To achieve this, the analytical descriptive survey method was used, and a questionnaire was developed and included (25) items, covering three dimensions: knowledge generation, knowledge storage, knowledge transfer, and knowledge application. The questionnaire was distributed to as ample of (77) faculty members in the college of educational sciences in private universities in the capital governorate (Al-Zaytouna, the Middle East, Al-Isra and Petra) during the academic year 2018/2019. The results showed that the degree of application of knowledge management processes by colleges in the field of knowledge generation and knowledge transfer were medium (2.07) and (1.91), while the degree of application in the two fields of knowledge application and knowledge generation was low with means of (1.64) and (1.40). Results also showed that there were no statistically significant differences at (α<0.05) on all domains of knowledge management attributed to the variable of sex. There were statistically significant differences at (α<05.0) for the domains of knowledge management processes, all attributable to the variable of academic rank. However, there were no statistically significant differences at (α<05.0) in the degree of applying knowledge management processes among faculty members attributed to the variable of experience in all majors. It can be concluded that the degree of applying knowledge management processes at Colleges of Educational Sciences in private Jordanian universities in the Capital Governorate varied between medium and low. Therefore, the study recommended that knowledge management processes be adopted by Jordanian private universities in the Capital Governorate.

The Degree of Applying Knowledge Management Processes from the Perspective of Faculty Members at Colleges of Educational Sciences in Private Jordanian Universities in the Capital Governorate

The study aimed to identify the degree of applying processes of knowledge management at colleges of educational sciences in private Jordanian universities in the Capital Governorate from the perspective of faculty members, and the effect of gender, academic rank and experience variables on the degree of application. To achieve this, the analytical descriptive survey method was used, and a questionnaire was developed and included (25) items, covering three dimensions: knowledge generation, knowledge storage, knowledge transfer, and knowledge application. The questionnaire was distributed to as ample of (77) faculty members in the college of educational sciences in private universities in the capital governorate (Al-Zaytouna, the Middle East, Al-Isra and Petra) during the academic year 2018/2019. The results showed that the degree of application of knowledge management processes by colleges in the field of knowledge generation and knowledge transfer were medium (2.07) and (1.91), while the degree of application in the two fields of knowledge application and knowledge generation was low with means of (1.64) and (1.40). Results also showed that there were no statistically significant differences at (α<0.05) on all domains of knowledge management attributed to the variable of sex. There were statistically significant differences at (α<05.0) for the domains of knowledge management processes, all attributable to the variable of academic rank. However, there were no statistically significant differences at (α<05.0) in the degree of applying knowledge management processes among faculty members attributed to the variable of experience in all majors. It can be concluded that the degree of applying knowledge management processes at Colleges of Educational Sciences in private Jordanian universities in the Capital Governorate varied between medium and low. Therefore, the study recommended that knowledge management processes be adopted by Jordanian private universities in the Capital Governorate.

The dark side of knowledge sharing: Exploring “knowledge sabotage” and its antecedents

The purpose of this paper is to contribute to advancements in the knowledge management domain by exploring knowledge sabotage as the most extreme counterproductive behaviour that hinders knowledge sharing. Through a painstaking analysis of the literature, we developed nine original propositions which shape an innovative framework of individual-, group-, and organisational-level factors influencing this phenomenon. The proposed framework offers the identification and conceptual development of several antecedents, which promote a better comprehension of the sabotage of knowledge towards practitioners and scholars. Since the recent formalisation of “knowledge sabotage”, this is the first work that comprehensively presents the inherent literature and posits such influencing factors, by laying the first stone to obtain a better understanding of antecedents that may hinder or foster intra-organisational knowledge sharing.

Synergistic triad of crisis management: leadership, knowledge management and organizational learning

PurposeThe prevalence of instability and crises in organizational ecosystems seems to be on the increase, with an upward trend in the occurrence of, for example, natural disasters, such as tornadoes in America, bushfires in Australia and the widespread outbreak of diseases, e.g., Covid-19. As contexts of crisis increase in frequency, the ability of organizations to adapt and effectively respond to crises has become a key necessity for organizational survival and continuity. The purpose of this paper is to explore how the repercussions of crises may be curtailed through a multidimensional crisis management approach.Design/methodology/approachThis paper applies a narrative literature review and concept mapping to synthesize and establish relationships between the literature in the domains of leadership, knowledge management, learning and contexts of crisis. The output of this methodological orientation is the Integrated Crisis Management Framework, presenting a conceptualized overview of the symbiotic and intertwined manner through which leadership, knowledge management and learning contribute towards effective crisis management.FindingsAccording to the analysis and the conceptual underpinnings of this paper, in contexts of crisis, leadership is generally responsible for aggregating crisis management strategies and establishing employee motivation. Knowledge management, on the other hand, provides the infrastructure necessary for calculated yet rapid decision-making. Similarly, in times of crisis, learning is a prerequisite for the development of a “learningful” organization, which contributes towards crisis management by serving as the organization's “memory” – where lessons learned from previous crises suffice to guide future crisis response.Originality/valueThe literature in crisis management reveals that existing crisis management models and frameworks generally consider crisis from a unidimensional perspective, neglecting to account for the multifaceted nature of crises, and the numerous attributes necessary to overcome contexts of crisis. To address this gap in the literature, this paper proposes a multidimensional conceptualization of crisis management through combining three core elements, including leadership, learning and knowledge management. The novelty of this paper is an Integrated Crisis Management Framework, and eight empirical propositions, which act as an impetus for future research.