Abstract
In an organization, knowledge management is a factor that influences service quality. This study aimed to determine which domain of knowledge management significantly influences service quality. The researcher utilized a quantitative non-experimental design employing of the causal effect technique. Two hundred two non-teaching personnel from the Department of Education in Davao de Oro were the respondents of the study. The random sampling technique was employed in choosing the participants for the study. The Mean, Pearson r, and Linear Regression Analysis were the statistical tools used in the study. This study revealed a very high level of knowledge sharing, knowledge transfer, storing knowledge, knowledge creation, organizational learning, and culture. In addition, the level of service quality was very high regarding reliability, responsiveness, assurance, empathy, and tangibles. The study also showed a significant relationship between knowledge management and service quality. Organization learning, storing knowledge, and culture were the domains of knowledge management that influenced the service quality of non-teaching personnel of the Department of Education in Davao de Oro, Philippines.
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