Information Technology Management Research Articles

THE ROLE OF SMART CITY POLICY IN IMPROVING THE QUALITY OF LIFE IN SERANG CITY BANTEN

This research examines the implementation of smart city policy in Serang City, Banten Province, Indonesia, in the context of local government reform from a centralised to a decentralised system. The main objective is to analyse how smart city policy can improve peoples welfare through integrating information technology in e-government, e-budgeting, e-planning, environmental management, and urban planning. The methodology used is a descriptive analysis design with a qualitative approach involving direct data collection in the field and observation of social interactions. The results show that the effectiveness of smart city policy implementation in Serang City is influenced by five main dimensions: environmental conditions, inter-organizational relationships, available resources, characteristics of implementing agencies, and the quality of public services. These factors interact with each other to support or hinder the achievement of policy objectives. This study concludes that the success of smart city policies depends on technology and the ability to manage resources, inter-organizational coordination, and human resource quality development. Continuous evaluation and adjustment of policies and practices are needed to create sustainable and inclusive solutions to improve peoples quality of life. KEYWORDS: Decentralization, Smart City, Serang City, Policy Implementation

Project managers: old, grumpy and suspicious or just “once bitten, twice shy?”

PurposeThis research aspires to contribute in the area of exploration of the psychological traits evolving by practitioners within the project management profession. Specifically, it investigates whether there is any difference in optimism levels among experienced project management practitioners and newcomers in the profession.Design/methodology/approachThe research used the life orientation test-revised (LOTR) (Scheier et al., 1994) to calculate respondents’ optimism scores. With these scores at hand, the researchers could then apply inferential statistics in order to deduce any differences observed among optimism score and the respondents’ characteristics (age, years of experience etc.).FindingsBased on the results of this research, several demographic variables were shown to be statistically significant with optimism. These were (1) the number of years of experience the respondent had in managing projects, (2) working in a government organisation and (3) possessing specific project management certifications, all of which were found to adversely affect the respondent’s optimism score.Originality/valueThis research was unique in applying a well-known psychological test instrument (LOTR) to provide insight into the psychological impacts of a career as an information technology (IT) project manager. It is also highly likely that this correlation between the length of time working as a project manager and the adverse impact on their optimism would also apply to not just IT project managers but all experienced project managers.

The Application of Cobit 5.0 Framework to Measure Capability of Information and Technology Governance and Management Processes

This study examines the measurement of Information Technology governance and management capability levels using Cobit 5.0. Researchers collected data through questionnaires and interviews. Data processing from questionnaires and interviews can reveal the company's current level. In the EDM domain, the company scored very high in the process that addresses information technology risk optimization. Regular evaluation of business processes is crucial to create alignment and deal with possible risks. To move up to level two, companies must identify and understand the impact of the risks that arise. Companies should enhance their information technology services and security within the domain, perform audits, and report current and future risks. In this domain, companies must identify service capacity, predict future needs, and be ready to face sudden changes. In the DSS domain, companies need to have information system analysis experts conduct training for their staff, identify availability and service problems, and test the ability of their systems to move up to level two.

Understanding the impact of technological flexibility at different decision levels to reap enterprise resource planning benefits

PurposeThis paper aims to provide a framework regarding Information Technology (IT) Flexibility in Supply Chain and its relationship with the benefits we could see from Enterprise Resource Planning (ERP) systems. Furthermore, this research explores the moderating effect of Process Integration Capability in the relationship between IT flexibility and ERP benefits.Design/methodology/approachThis research model will help organizations get additional benefits from their ERP systems that incurred huge costs, time and multiple resources at their implementation. The technique used for analyzing data is structural equation modeling (SEM), and data is collected from 107 respondents through a questionnaire from Business and IT Professionals.FindingsThe study findings reveal a positive and significant relationship between IT flexibility and ERP systems benefits; moreover, results also confirmed that the organization's process integration capability significantly increased the benefits of ERP systems. The findings also highlight empirical evidence about the significance of the top-to-bottom approach investing in IT flexibility and the bottom-to-top approach during the implementation of IT systems for successful implementations.Practical implicationsThis study has various implications for practitioners that help them successfully implement and long-term viability of their IT infrastructure.Originality/valueThis study's findings will help IT managers and strategists make effective decisions for creating IT flexibility in alignment with the strategic goals to realize the desired results expected from ERP systems and implementations of new IT systems.

A practical guide on strategic roadmapping for information and operations technology management: a case study on industry 5.0 transformation

ABSTRACT Strategic roadmapping is in realizing strategic visions and driving transformative agendas, but its methodology remains largely underdeveloped, particularly in the context of information and operations technology management. To address this gap, this study proposes a strategic roadmapping methodology to standardize and enhance its applicability in academia and practice. This methodology offers an approach to develop a strategic roadmap, involving defining the roadmap’s vision and boundaries, identifying critical initiatives, establishing priorities and contextual relationships, and highlighting the importance of continuous monitoring and updating. A case study focusing on Industry 5.0 transformation success is utilized to demonstrate the functionality and implications within the information and operations technology management context. The result allows manufacturers to effectively navigate the complexities and disruptions of Industry 5.0, fulfill its core objectives, and ultimately achieve digitalization success.

AUDIT TATA KELOLA TEKNOLOGI INFORMASI PADA SEKERTARIAT DAERAH OGAN ILIR MENGGUNAKAN FRAMEWORK COBIT 5 DOMAIN DSS(DELIVER,SERVICE, AND SUPPORT)

The Regional Secretariat is an institution or organization that assists the Regent in formulating policies and coordinating administration regarding the implementation of Regional Apparatus duties and administrative services. People not only pay attention to quantity, but also quality. The same is true for other agencies or organizations. One way that can be done is to carry out an Information Technology Audit using the COBIT 5 Framework. By following the stages and criteria set by COBIT. These stages will produce a parameter for the level of management of information technology called Capability Level. Where these parameters will later be used as a benchmark by comparing them with the targets to be achieved. The difference between the target to be achieved and the curent situation is called Gap Analysis

PERANCANGAN SISTEM INFORMASI PENDAFTARAN POLI GIGI MENGGUNAKAN METODE RAD

Abstract Currently, information systems technology is growing rapidly, and its use has penetrated various fields, including the health sector. Hermina Hospital is one of the hospitals that provides services for patients who are going for dental treatment. Because the management of patient reports is still done manually, it is necessary to design an accurate application in order to obtain dental patient reports that can be integrated with fast, precise, effective, and efficient processes. This electronic application is specifically designed for polydental installations. The use of visual basic information technology in medical management has the aim of assisting health workers in collecting data for the hospital reporting process. The research method used is the descriptive-qualitative method, where data collection is in the form of observation, interviews, and literature study and uses a system development method, namely the RAD method. This information system is specifically designed for dental patients, which will make it easier for registration officers, and besides that, it will be very easy for officers to make daily, monthly, or yearly reports using the system that has been created.

The role of IT in sustainable environmental management: A global perspective review

This review offers a comprehensive overview of the intricate relationship between Information Technology (IT) and sustainable environmental management on a global scale. As the world grapples with environmental challenges, understanding the pivotal role of IT in fostering sustainability becomes increasingly imperative. The review begins by acknowledging the pressing environmental issues faced globally, including climate change, resource depletion, and biodiversity loss. It highlights the potential of IT to serve as a transformative force in addressing these challenges and fostering sustainable practices across various industries. The review explores how IT contributes to environmental sustainability through improved monitoring, data collection, and analysis. It delves into the role of technologies such as Internet of Things (IoT) devices, sensors, and satellite imaging in providing real-time environmental data. This information enables better decision-making, resource management, and the implementation of eco-friendly practices. Furthermore, the review examines the role of IT in promoting energy efficiency and reducing carbon footprints. It discusses the adoption of smart grids, energy management systems, and sustainable software solutions that contribute to optimizing energy consumption and reducing environmental impact. The review also explores the concept of "green IT," emphasizing the importance of adopting environmentally friendly practices in the design, production, and disposal of IT equipment. It discusses initiatives aimed at minimizing electronic waste and promoting the circular economy within the IT industry. Additionally, the global perspective of the review sheds light on how IT facilitates collaboration and knowledge sharing among nations and organizations. The review underlines the significance of international cooperation in leveraging IT for sustainable environmental management, emphasizing the role of technology in achieving global environmental goals. In conclusion, this review underscores the multifaceted role of IT in promoting sustainable environmental management globally. It emphasizes the transformative potential of IT in addressing environmental challenges, fostering innovation, and driving collaborative efforts towards a more sustainable and resilient future.

Economic efficiency of information management technology for the quality of dispensary observation in patients with coronary artery disease of the last access

Purpose. To economically substantiate the developed technology of information management of the quality of dispensary observation of patients with coronary heart disease using dynamic monitoring and evaluation of digital personalized data on the provided medical care.
 Materials and methods. To improve the efficiency of dispensary observation for angina pectoris, since 2018, the regional health care system of the Orenburg region has been implementing a technology for managing the quality of dispensary observation based on the analysis of big data on medical services and information integration “emergency medical care (EMC), hospital — Territorial Compulsory Medical Insurance Fund + Medical information-analytical center — polyclinic”. To assess the effectiveness of this technology in a group of angina pectoris patients with dispensary observation in the amount of 13,208 patients, we compared the results for 2017 and 2019. 
 the total cost of treatment per year in the polyclinic, EMC, and hospital, economic losses from deaths and financial costs per unit of efficiency. Angina pectoris patients without a myocardial infarction during the observed period of time was taken as a unit of effectiveness. The data were processed using linear statistics and parametric comparison methods. The Statistica 10 software package was used.
 Results. Financial costs for the treatment of angina pectoris for 2017 and 2019 did not differ significantly from each other. The economic losses from premature death have been almost the same over the years. At the same time, the financial costs per unit of efficiency in angina pectoris patients in 2019 accounted for only 76% of the same indicator for 2017, the difference in this indicator was significant.
 Limitations. To assess the effectiveness of information management technology, we analyzed the clinical and economic results of dispensary follow-up for two years in 13,208 patients with angina pectoris, which is a sufficient reference sample.
 Conclusion. The technology of information management of the quality of dispensary observation in coronary artery disease is cost-effective, manifested by a significant reduction in financial costs per unit of efficiency. The analysis of large databases of electronic data on medical services is a tool for economic evaluation of the effectiveness of healthcare management technologies.

Development of a systematic approach to the implementation of modern information technologies in manufacturing enterprises

Abstract The paper aims to show the possibilities of using modern information technologies in production management. Successive stages of production process preparation and implementation are characterized. Information technologies that are currently being implemented in manufacturing enterprises are discussed. The focus was on the part of the process related to the product's manufacture. The paper presents the concepts of two methodological approaches to the adoption of modern information technologies: the top-down approach and the bottom-up approach. The successive stages of each of these approaches are discussed. The advantage of the top-down approach is the ability to comprehensively implement various technologies, and the disadvantage is the significant level of resource commitment. The advantage of the bottom-up approach is the high efficiency of the proposed solution, and the disadvantage is the limitation of application to projects of limited size. The proposed approaches have been verified using the example of two companies: the automotive and the control automation industries. There are correlations between the choice of the methodology used and the type and extent of implementation of the technology in question. The study's key conclusion is that both approaches are applicable in practice. The most important thing in the decision-making phase is to identify the barriers and constraints related to the organization's maturity to use a given technology. Enterprises can use the study results to help them prepare for their digital transformation.

Automation in Library Science in AI Era

The Auromation of library science has become a revolutionary force in the adminstration and accessibility of information resources in the age of artifical intelliegence. The goal of this project is to investigate and apply AI -driven solution to improve resource management, user services, cataloguing and other areas of library operation. in order to streamline the organisation and retrieval of information, the automation process uses machine learning algorithms to tag and categorise library material. Intelligent search and recommendation systems are developed using Natural Language Processing(NLP ) approaches, which facilitities the effortless discovery of pertient information by users. Additionally, by integrating AI into library systems, libraries may better forecast demand using predictive analytics and adapt their resources accourding to user perfence and new trends. Robotic process automation also simplifies repetitive administrative work, freeing up human resources to concentrate on more difficult and valuable duties. The project uses strong encryption techiques and access control to address issue with data security and privacy, the creation and application of AI technologies in library science also heavily relies on ethical consideration, such as bias prevention in algorithms. Libraries may transform their services and remain ata the forefront of information management technology by adopting automation in the AI era and offering users a more efficient and customised experience. This abstract highlights the potential for major breakthroughs in the field of library science through the integration of artifical intellience , outlining the project's main goal and technique.

Increasing SME Performance Through Quality Information Technology and Top Management Support

This research aims to analyze the influence of information technology quality and top management support on the performance of the city of Semarang. This research contributes to providing feedback for SME managers or owners in making decisions regarding the importance of digitizing accounting, in this case, the accounting information system. This quantitative research uses an explanatory research approach guided by a questionnaire that tests the relationship and influence between research variables. Data analysis was obtained using the SEM approach by analyzing 132 respondents who had used the accounting information system application for at least one year. The research results show that the quality of information technology use and top management support significantly affect SME performance. The implication of this research underscores the importance of investing in improving the quality of information technology and top management support for the performance of small and medium-sized enterprises (SMEs) in Semarang City. It indicates that the utilization of effective accounting information systems and active support from top management can enhance the competitiveness and operational efficiency of SMEs. Therefore, SME managers or owners need to consider adopting and optimizing accounting information systems in their strategic decision-making processes to enhance business performance and growth.

Modeling the enablers of blockchain technology implementation for information management in healthcare supply chains

PurposeBlockchain technology enhances information management in healthcare supply chains by securing healthcare information and providing medical resource traceability. However, there is no decision framework to support blockchain implementation for managing information, especially in emerging economies’ healthcare supply chains. This paper develops a hierarchical decision model for implementing blockchain technology for information management in emerging economies’ healthcare supply chains.Design/methodology/approachThis study uses 20 health supply chain experts in Ghana to rank 17 decision criteria for implementing blockchain for healthcare information management using the best-worst method (BWM) multi-criteria decision technique.FindingsThe results show that “security” and “privacy,” “infrastructural facility” and “presence of training facilities” are the top three critical factors impacting blockchain adoption in the health supply chain for healthcare information management. Other sub-factors are prioritized.Practical implicationsTo implement blockchain effectively to enhance information management in the healthcare supply chain, health institutions, blockchain technology providers and state authorities should concentrate on the highly critical factors extracted from the study.Originality/valueThis is the first study that develops a hierarchical decision model for implementing blockchain technology in emerging economies' health supply chains.

Manajemen Layanan Teknologi Informasi pada Domain Service Operation di Perguruan Tinggi yang ada di Indonesia

The use of information technology which is increasingly developing in increasing effectiveness, especially at tertiary institutions in Indonesia is very useful. In academics, the use of this technology helps tertiary institutions in dealing with a problem that is in it. But there are several factors to a problem in the use and management of information technology. This can be overcome by implementing an Information Technology Infrastructure Library Version 3 framework. Management is carried out in the service operation domain due to the high constrained focus on that domain. There are differences in each tertiary institution analyzed using this framework. Significant differences in each college with each research method used to create a descriptive. Assessment and recommendations are different techniques for each college in a result of the journal. There is a discovery in determining the answer at each stage of higher education research. The results obtained at each tertiary institution are different for each indicator or process in the service operation.

DIGITAL TRANSFORMATION CYCLE IN BUSINESS LANDSCAPE: THE MANAGERIAL PERSPECTIVE

Research on digital transformation activities on top managers of businesses has revealed that a most executives believes that they can buy digital technology, apply it across the business, and see the benefits within a few months. In similar studies, it was determined that the rate of cases where digital transformation failed in such businesses reached up to 70%. Therefore, considering the depth and scope of change required for companies to be successful in the digital transformation process, these thoughts and expectations of company executives are unrealistic. In addition, it expresses another misconception that it would be sufficient for the digital transformation process to be carried out only by the information technology managers (CIO) and simply the IT team. In this study, the application challenges and opportunities that arise in the digital transformation process will be explained within the framework of changing company business models, and the factors that determine success and failure will be emphasized based on managerial perspective.

Trends in the development of HR technologies in the context of the development of the digital economy and society

The rapid development of digital technologies, caused by modern challenges, leads to radical changes in the main spheres of society's life, including the work process. Society spends most of its life at work, so many scientists and researchers are looking for ways to increase labor productivity by possibly minimizing labor costs. By implementing digital technologies in personnel management, a large part of managers wants to get the maximum increase in labor productivity, which will ensure an increase in the competitiveness of enterprises. However, comparing the costs of implementing digital technologies with and without personnel management, they conclude that such investments need to be more proficient. Despite the costly investment in digital technology, today's challenges force leaders to digitally transform HR to ensure they can compete among the rest. The purpose of writing the article is to research trends in the development of HR technologies in the context of the development of the digital economy and society. The study of the main trends in the development of HR technologies in the conditions of the digital economy and society was carried out, which would allow a comprehensive classification of modern information technologies used in personnel management. The classification of modern information technologies in HR management is disclosed: Internet and Cloud technologies, Big Data analysis, artificial intelligence, and specialized software. It has been proven that for enterprises, there is a wide range of information technologies in the field of HR management, which allows you to choose the products you need for the program; this will increase the productivity of employees and ensure the competitiveness of economic entities. It is proposed that the organization create its information systems for personnel management based on the primary analysis of Big Data, which will ensure appropriate integration with existing processes. It was determined that using chatbots is promising for most enterprises, allowing customers to evaluate their service or provide feedback. Keywords: HR technologies in personnel management, information and cloud technologies, Big Data analysis, artificial intelligence, chat bots.

The Effects of Knowledge Management Capabilities and Information Technology Capabilities on Organizational Agility and Their Impact on Organizational Performance in Technical Implementation Units and Service Branches of the East Java Provincial Government

The performance of the Technical Implementation Unit and Office Branches of the East Java Province is an indicator of the success of the implementation of development and governance, especially in public services. The purpose of this research is to describe knowledge management capabilities, information technology capabilities, organizational agility and organizational performance, to analyze the effect of knowledge management capabilities, information technology capabilities and organizational agility, to analyze the effect of knowledge management capabilities and information technology capabilities on organizational performance, to analyze the effect of organizational agility on organizational performance and analyze the effect of knowledge management capabilities, information technology capabilities on organizational performance through organizational agility. The data analysis technique used is Descriptive Analysis and SEM (Structural Equation Modeling). The results of the study show that knowledge management capabilities have the greatest contribution to knowledge application. Information technology capabilities have the greatest contribution to IT proactive stance. Organizational agility has the biggest contribution to Quickness. Organizational performance has the greatest contribution to the learning and growth process perspective. Knowledge management capabilities, information technology capabilities affect organizational agility. Knowledge management capabilities, information technology capabilities can affect organizational performance. Organizational agility is needed in organizations that have knowledge management capabilities and information technology capabilities in order to improve organizational performance.

Information Technology and Personnel

Information technologies develop faster and faster every year and gradually reach all spheres of life. Currently, the use of information technology in personnel management is unimaginable in isolation, as it allows any organization to use process automation to a large extent. Most companies in the modern world automate the process of personnel management using information systems. The paper discusses the importance of information technology in personnel management, which allows the organization to always be one step ahead and ahead of its competitors, who use information technology in personnel management to a minimum. In modern conditions, it is important to use technology in human resource management. (HR) Human resource managers use technology to make their jobs easier. Information technology affects almost all areas of society. This trend is primarily related to the ever-increasing volume of information and tasks. The transition to a digital economy encourages businesses to find innovative ways to implement digital strategies. Most business entities, to one degree or another, have moved to automation of processes in the field of human resource management. With the help of technology, more efficient selection of personnel is made for the company, personnel records are improved, and the ability to receive feedback from employees is also accelerated. Keywords: personnel, human resources, information technology, Internet, technology, management.

THE IMPACT OF APPLYING KNOWLEDGE MANAGEMENT IN LIGHT OF MODERN INFORMATION TECHNOLOGY

The current research tests the correlation and influence between knowledge management and modern information technology. The problem of the present study was the extent of the role of knowledge management in light of modern information technology at Al-Mustaqbal National University. The questionnaire form was used to collect data, the research sample was distributed, and the data was analyzed using the (SPSS) program. Several statistical methods were used to test the research hypotheses. The research reached several conclusions, the most important of which was (the relationship or no relationship) between knowledge management and modern information technology, and ended with a set of appropriate recommendations.

Model Utilisasi Dan Visualisasi Resource Menggunakan Prometheus Dan Grafana Untuk Pengelolaan Server Di Universitas Udayana

Monitoring utilization server which refers to the use of server resources such as CPU, memory and storage is important in managing Information Technology (IT) infrastructure by network administrators in an effort to help maximize server performance, identify performance constraints and make decisions to increase efficiency servers. Monitoring is done by checking resource usage one by one on the server to find out which server resources are running. However, the more servers there are, the more time it takes to monitor so that it can interfere with the performance of network administrators. To make it easier for network administrators to monitor, researchers created a resource utilization and visualization model using Prometheus and Graphana which can display server resources without having to check directly on the server you want to monitor. The final result of the research produced a model that can visualize server resources in a dashboard without the need to check the servers one by one so that it helps network administrators work to monitor server resource usage.