Logistics Service Research Articles

University public transportation logistics service quality and student satisfaction: empirical evidence from Thailand

University public transportation logistics service quality and student satisfaction: empirical evidence from Thailand

Understanding consumers’ continuous-use intention of crowdsourcing logistics services: Empirical evidence from China

Crowdsourcing logistics-based O2O (online to offline) has been increasingly implemented to help individuals or merchants tackle down the problem of intra city instant delivery in China. However, since insufficient control is imposed on free couriers, consumers are subjected to certain risks generated by the uneven service quality provided by free couriers, such that the continuous-use intention to adopt crowdsourcing logistics may be affected in an unexpected manner. A sampling survey was carried out in China's first- and second-tier cities, with 292 valid questionnaires collected. On that basis, the corresponding hypotheses were tested using the partial least squares (PLS) method. The findings of this study revealed that trust, perceived value, and satisfaction positively contributed to continuous-use intention, where trust contributed the most. Perceived risk exerted a significant negative effect on continuous use intention. Trust is capable of notably reducing perceived risk. Crowdsourcing logistics service quality is the critical driving variable of perceived value and satisfaction. Perceived risk has a negative moderating effect on satisfaction-continuous-use intention relationship, showing that the higher the perceived risk, the weaker the effect of satisfaction on continuous-use intention. Given perceived risk, a conceptual model was built by integrating e-CSI model (e-Customer Satisfaction Index Model) and PAM-ISC model (Post-acceptance Model of IS Continuance Model). From the integration, the findings of this study are expected to provide decision-making basis for crowdsourcing logistics platforms to help solve the “last mile” delivery problem.

Examination of the selection of logistics service providers

The selection of logistics service providers plays a crucial role in the success of an organization's supply chain management. The new industrial revolution taking place today provides solutions that prioritize the issue of quality and also raise reliability to a new level, both on the service provider's and user's sides. As businesses grow and expand, the need for efficient and reliable logistics services becomes increasingly important. This study examines how to determine the criteria for the selection of logistics service providers in the current technological environment. The choice of logistics service provider has significant implications for an organization's operations and overall performance. Optimum selection can lead to enhanced customer satisfaction, cost savings, improved efficiency, and a competitive advantage. However, poor selection can result in logistical inefficiencies, decreased customer satisfaction, increased costs, and negative impacts on organizational reputation. Hence, careful consideration and evaluation of potential service providers are crucial. The digitized environment offers a solution for accessing large-scale databases, which provide well-founded decision evaluation plans based on a large number of samples. The quality characteristics influencing the logistics parameters were examined and weighted from the perspective of customer requirements. By exploring various aspects, we aim to shed light on the intricacies of this process and provide insights that can assist organizations in making informed decisions. We attempt to make the indices that appear as bottlenecks in the specified order more efficient using an optimization procedure.

An Application of TRIZ Inventive Approach in Development Strategy into Fourth-party Logistics

Purpose: The study aims to affirm the application of TRIZ in logistics service and then develop innovative strategies for Vietnamese local logistics service providers (LSPs) to transform into fourth-party logistics (4PL) through TRIZ inventive methodology. Methodology/Approach: The integration of Savransky’s methodology into TRIZ proposals enables to identify the core correlated dependencies of selected parameters. The analyses of the theoretical background and the application of the TRIZ matrix are comprehensively conducted to create innovation for three important attributes of 4PL. Findings: The research results propose seven strategies through Savransky’s suggested steps from the analytical application of TRIZ. The established recommendations are categorised into short-term and long-term strategies and can be flexibly applied depending on the corporate growth process. Research Limitation/implication: TRIZ approach was initially constructed for solving engineering problems. As a result, several inventive principles in the contradiction matrix were not entirely appropriate to the service area. In such cases, the authors can’t apply all suggested solutions from the contradiction matrix. Originality/Value of paper: The study provides local LSPs in Vietnam with comprehensive strategies for improving their capabilities to meet the requirements of 4PLs’ power.

Effective concepts of management against the challenges of the modern world: Lean and Agile: competition or cooperation?

Motivation: For a long time, new strategies, concepts and solutions regarding both process management in enterprises and managing the supply chains have been presented in the literature and implemented in business practice. They are to be an alternative to existing concepts. Considerations regarding these concepts focus on the speed of adaptation to changing conditions in the environment, flexibility, diversification and reducing the risk of disruption. The justification for the implementation of new solutions are the conditions and challenges in the environment of enterprises, especially the Covid-19 pandemic, but also economic crises, wars, terrorism, natural disasters, changes in energy prices. An example of such a concept is the Agile strategy. According to some authors, this strategy is a competitive concept to Lean Management. Other authors believe that they are complementary and that there are opportunities to combine them and thus achieve a synergy effect.Aim: The aim of the article is to compare the effectiveness of Lean and Agile process and supply chain management strategies in conditions of environmental instability, based on literature review and own research.Results: Lean and Agile strategies can be combined to some extent. In addition, such a combination may prove to be more effective and more resistant to interference than using “clean” strategies. The result of proper application of both strategies are lower costs, better product quality, higher level of logistics service, greater customer satisfaction and employee involvement, and thus the trade-up effect.

Analysis of corporate management risks in the work of logistics enterprises

Relevance of the problem. Complexity in the global supply chain increase the risks that enterprises are exposed to, including logistics. Purpose of the article. The article analyzes the corporate management risks of logistics enterprises. Methods. The article used the method of statistical groupings and statistical tables, the game theory method, the matrix game method. Main results. The study substantiates an algorithm for the analysis of corporate management risks of using blockchain technologies in the activities of logistics companies when concluding smart contracts, certifying new types of transportation, and integrating cryptocurrency for delivery payments. Examples of choosing an economic strategy for managing the risks of a logistics company using the criteria of maximax, Laplace, Wald, Savage, Bayesian, Hurwicz were elaborated. Referring to the relevant calculations, it was determined that the most often recommended strategy was “the certification of new types of logistics services”. It was determined that this strategy will contribute to minimizing the logistics company's risks associated with the implementation of blockchain technology through ensuring the competitive position through innovation. Practical relevance. The findings can be useful for managers of logistics companies in practical implementation and use of blockchain technologies as well as in risk management. It is expedient to focus the further research prospects onto the integration of blockchain technology with modern logistics companies’ ERP systems in the further developing the Logistics 4.0 concept.

The Impact of Forwarder's Logistics Service Capacity on Organizational Performance : The Moderating Role of Digital Innovation

The Impact of Forwarder's Logistics Service Capacity on Organizational Performance : The Moderating Role of Digital Innovation

Research on Layout Optimization of Qingdao Business Service Logistics Park

Research on Layout Optimization of Qingdao Business Service Logistics Park

Multi-CODP decision models for supplier selection and order allocation in customized logistics service supply chain

Multi-CODP decision models for supplier selection and order allocation in customized logistics service supply chain

Participation of military logistics services in the provision of food in Warsaw in september 1939

The fighting in September 1939 has been the subject of a large body of historical literature. Nevertheless, due to the scattered and incomplete source base, many issues require further research and a deeper, broader treatment. This is all the more important because the course of contemporary conflicts, including the ongoing war in Ukraine with the Russian Federation, shows the recurring nature of many experiences in military history. On the basis of a historical analysis of unknown and hitherto unused accounts from the Polish Central Military Archives (PCMA), the Archives of the Polish Institute and the General Sikorski Museum, the Pilsudski Institute in London, supplemented by documents from the PCMA and the literature on the subject, the authors’ goal is to show the crucial problems of food supply for troops fighting in the defense of Warsaw in September 1939. As a research hypothesis, they assumed that despite the planning, organisational, formal and practical difficulties, it was mainly thanks to the initiative and resourcefulness of some officers of various levels and various supply branch structures that the initial chaos was eventually brought under control and food was provided to the fighting troops until the end of the struggle for the Polish capital. This, in turn, had a not insignificant impact on sustaining the high morale and fighting ability of individual units and subdivisions, as well as the civilian population encouraged by German propaganda to leave the city in exchange for - as the invaders put it - freedom and food.

Evaluasi Diri pada Manajemen Pergudangan terhadap Peningkatan Kinerja Karyawan PT. Pulau Seroja Jaya Banjarmasin

PT.Pulau Seroja Jaya Banjarmasin, this company is a logistics service provider that provides warehousing services. Logistics services consist of warehousing, distribution and transportation services. Operationally, warehousing is a series of management activities in logistics storage starting from receiving, recording, entering, storing, organizing, bookkeeping, maintaining, issuing, and distributing activities to warehouse management accountability activities (making reports) with the aim of supporting the continuity of work units, as well as the effectiveness and efficiency of the organization as a whole. The research method used was descriptive qualitative research. Data processing techniques in the form of observation, interviews, documentation and library literature.The conclusions in this study include Assessment of self-evaluation and performance of warehouse employees is the activity of managers or superiors to evaluate the behavior of employee performance and determine subsequent policies, Performance appraisal is included in human resources, comparative human resources are the key to company success. With the performance appraisal of employees, employees will always try to do as much as possible in every activity given by the company or leader and managers are also easy to carry out company activities in the field of raising positions from employees or seeing employee performance that is not optimal. In addition, another goal of the company to conduct self-evaluation and performance appraisal of warehouse employees is the company's efforts in fostering human resources to improve the performance and competence of the employees concerned. Performance Appraisal is not a punishment but a form of leadership attention to employees.Suggestions for PT Pulau Seroja Jaya Banjarmasin In order for the employees of the warehousing section to further improve their ability to work, both in terms of increasing the quality, quantity and time in carrying out the work assigned. Then employees can take part in training on warehousing management to increase employee expertise and skills in doing their jobs.

Assessment of Implementing Green Logistics Principles in Railway Transport: The Case of Lithuania

Today, green transport is a growing trend in terms of transport costs, CO2 emissions and satisfaction with logistics services. Green logistics is an environmentally friendly and sustainable logistics system that encompasses activities affecting logistics functions and processes, promoting the environment and the development of a circular economy. Rail transport is considered to be one of the least polluting modes of transport, but the fact that only electrified rail represents the concept of green logistics has been underemphasised, as the fleet consisting of diesel trains is a major challenge. This article aims to investigate the implementation of green logistics in railway transport in the case of Lithuania. The scientific literature, SWOT analysis, expert evaluation and parameter correlation methods were used to achieve this goal. An analysis of the internal and external factors of Lithuanian Railways in terms of green logistics has identified the main strengths of rail transport. These are environmental friendliness, electric trains reducing CO2 emissions, a strong focus on circular economy and others. The main weaknesses include the more extensive use of diesel trains, competition, etc. The external factors of the company show that the main opportunities are the reduction in net CO2 emissions to zero, the acquisition of more electric locomotives and others, while the main threats include an increase in energy costs or the complexity of implementing new technologies. An analysis of these factors has led to the construction of a SWOT matrix, which shows that the company’s strategy in the field of green logistics is quite strong, with more strengths than weaknesses. The results made it possible to identify the links between the individual implementation principles of green logistics in railway transport and provide strategic guidelines for the successful integration of green logistic principles into railway transport in Lithuania.

Fuzzy best–worst method–based approach for warehouse location selection and a case study in Izmir

PurposeThe study aims to propose a decision-support system to determine the location of a regional disaster logistics warehouse. Emphasizing the importance of disaster logistics, it considers the criteria to be evaluated for warehouse location selection. It is aimed to determine a warehouse location that will serve the disaster victims most efficiently in case of a disaster by making an application for the province of Izmir, where a massive earthquake hit in 2020.Design/methodology/approachThe paper proposes a fuzzy best–worst method to evaluate the alternative locations for the warehouse. The method considers the linguistic evaluations of the decision-makers and provides an advantage in terms of comparison consistency. The alternatives were identified through interviews and discussions with a group of experts in the fields of humanitarian aid and disaster relief operations. The group consists of academics and a vice-governor, who had worked in Izmir. The results of a previously conducted questionnaire were also used in determining these locations.FindingsIt is shown how the method will be applied to this problem, and the most effective location for the disaster logistics warehouse in Izmir has been determined.Originality/valueThis study contributes to disaster preparedness and brings a solution to the organization of the logistics services in Izmir.

Essential Drivers of Customer Satisfaction in using Shopee Apps: A Perspective of Logistic Service Dimensions

This study was motivated by authors’ curiosity to study Shoppe as a booming e-commercecompany, while logistics services are critical for Shopee’s success in term of satisfyingits customers. This study aims to examine how factors of logistic dimensions affectcustomer satisfaction of Shoppe and is basic research. The authors applied a correlationalresearch type with a quantitative approach. The primary data were obtained directly fromrespondents by distributing a questionnaire. They were analyzed using SEM approachand Analysis of Moment Structures (AMOS) software. The results show that of 7hypotheses are supported. All factors of logistics dimensions: availability, delivery time,shipping cost, delivery reliability, product quality and condition, consumer complaintand return policy, and information quality affect customer satisfaction. This implies thatShoppe must make its stocks available, ensure its delivery time on time, pay attentionon its shipping cost, ensure the delivery of goods is in accordance with the conditionsapplied, the product packaging during shipping is not damaged, a simple return policy,provide information that meets expectations to satisfy its consumers. The present studycan shed light on the logistics services dimensions that align with customer expectationsin the e-commerce industry. Understanding these crucial logistics dimensions can enableShopee to better tailor their logistics operations to meet and exceed customer needs,ultimately resulting in satisfaction.

COMPETITIVENESS OF ENTERPRISES OF THE TRANSPORT AND LOGISTICS SYSTEM IN THE DIGITAL ENVIRONMENT

Despite the number of scientific developments related to the theory of competition and factors that affect the competitiveness of enterprises, the problem of their determination for enterprises of the transport and logistics system in the conditions of digitalization and rapid varia­bility, uncertainty of the environment, remains relevant. Based on the theoretical studies of scien­tists in various fields, including transport and logistics, which relate to the impact of digitalization on the competitiveness of enterprises, it is determined that factors that comprehensively cover the possibilities of digitalization and the influence of VUCA and BANI of the world on enterprises and consumer behavior in the digital environment require further consideration. In the article, the theoretical definition of factors affecting the competitiveness of enterprises of the transport and logistics system was further developed, which, unlike the existing ones, comprehensively take into account such components as changes in technologies, equipment, enterprise management, consu­mer behavior, and marketing activities. Among the identified factors, considerable attention is paid to innovation, both in engineering and technology, and in enterprise management and marketing activities. An important place among the factors of competitiveness of enterprises is the stakeholder approach to management and marketing, which provides an opportunity to comprehensively take into account the interests of stakeholders, among whom the main ones are consumers of transport and logistics services. Changes in their behavior in the modern world are considered. Factors related to the internal management system that affect the competitiveness of enterprises are also determined. Thanks to a comprehensive approach to determining competitiveness factors and changes occurring in the digital environment, enterprises of the transport and logistics system will be able to form their strategy and tactics in certain aspects, which will increase the level of their competitiveness. The results of the study provide an opportunity to further systematize and detail the factors that affect the competitiveness of enterprises of the transport and logistics system and affect the sustainability of the enterprise in conditions of rapid changes.

Investigating the effects of customer traits on preference for last‐mile delivery service attributes: When the product introduces a task

AbstractAs e‐commerce emerges as a central mechanism through which customers make purchases, so does the diversity of products they choose to purchase online. One of the fastest‐growing product categories is that of large and oversized items, often referred to as “big and bulky” items. This trend is particularly pronounced in the United States, with the online appliance and furniture markets experiencing substantial growth. Significant growth is also observed in the last‐mile delivery services sector for these large items. This presents a plethora of opportunities for industry stakeholders. Capitalizing on these opportunities and achieving service differentiation requires significant strategic investments in specialized equipment and capabilities by retailers and logistics service providers. These capabilities differ significantly from those typically required to deliver standard consumer products. This shift in operational context requires a deep understanding of customer preferences regarding big and bulky item delivery services. In this study, we determine customer preferences for big and bulky item delivery service features and quantify the effect of customer psychographic traits on those preferences. We accomplish this by conducting a choice‐based conjoint experiment. Our findings indicate significant effects that bear both research and managerial implications.

Unveiling the Drivers of Global Logistics Efficiency: Insights from Cross-Country Analysis

This study presents a novel approach to assess countries’ relative logistics performance differentials and identifies the underlying drivers using a data envelopment analysis (DEA) approach. The findings offer strategic insights and provide nations with valuable guidance in navigating the dynamic landscape of global logistics competitiveness. Recognizing the pivotal role of logistics in fostering economic activity and contributing to sustainability, we utilize the Logistics Performance Index (LPI) within the DEA model to gauge efficiencies at the country level and scrutinize influencing factors. Our findings indicate that international shipment practices in the last decade, as well as tracking and tracing recently, no longer contribute to the competitiveness of the countries, despite their potential for improvement. The overall change in logistics efficiency during the last decade remained relatively marginal, primarily driven by the frontier-shift effect. However, notable disparities among the country performance groups, particularly in adopting technological advancements, are manifested in the frontier-shift effect. Countries with lower logistics performance should prioritize addressing structural challenges related to customs, infrastructure, quality of logistics services, and timeliness. Medium-performance countries, while benefiting from a focus on customs, tracking and tracing, and timeliness in the early 2010s, are advised to align their efforts with high-performance countries by emphasizing managerial aspects in recent times.

Качество обслуживания потребителей как критерий повышения конкурентоспособности транспортных компаний при доставке грузов

Modern conditions in the service market orient the country's transport companies to the availability and quality of transport and logistics services in the field of freight traffic, the conditions for creating their quality while reducing the level of transport costs. Many companies appear in the road transport industry offering a different set of services related to the delivery of goods, such as information, commercial, technological, service, etc. However, despite the presence of a significant number of such companies in the transport services market, most of the customers are not satisfied with the quality of their provision, since along with the growth of competition, the requirements imposed by consumers on the quality of such services also increase. To meet these requirements, it is necessary to study the needs of consumers, determine the capabilities of competitors, establish and implement a marketing strategy. In order for the consumer to be guided in the market of motor transport services in the work on choosing an algorithm for choosing a transport company, which was based on ranking the identified indicators of the quality of transport services, measuring them for consumers and calculating the rating of transport companies, evaluating the delivery of goods. This technique helps the consumer to make a choice, giving preference to a company with the highest integral rating of transport services, therefore, the highest level of quality of services provided. To increase the number of customers and increase revenues, transport companies need to improve the quality of transport services through an individual approach to each client and his requests. The competitive advantage will be the one that can respond flexibly to changing customer requirements for transportation services and at the same time provide better quality services.

Geopolitical risk and the national logistics performance

ABSTRACT Using a panel of 43 countries over the period 2007–2022, we provide evidence of the negative effects of geopolitical risk on national logistics performance. Digging deeper into the main dimensions of the national logistics performance, we find that elevated geopolitical risk deteriorates the efficiency of customs and border management clearance, the quality of trade and transport infrastructure, international shipment pricing, the competence and quality of logistics services, tracking and tracing services, and the timeliness of delivery services.

Effects of logistics performance on Vietnam’s exports: a quantitative analysis using the PPML method

This study aims to analyze the effects of logistics performance on Vietnam’s exports at both the overall level and in specific aspects. We investigate the linkage between logistics performance and Vietnam’s exports based on a panel of bilateral trade from Vietnam to 158 trading partners from 2007 to 2018. Using the Poisson pseudo-maximum likelihood method, the positive and significant effects of Vietnam’s and importing countries’ logistics performance on exports are identified. Our estimates become highly consistent after controlling for both time-specific effects and time-invariant country-fixed effects and remain robust to changes in the model specification, contributing reliable empirical evidence to the literature. Considering the specific aspects of logistics performance, we find the significant roles of the ability to track and trace consignments, the quality of logistics services, the customs clearance efficiency, and the timeliness of shipments in trade. From Vietnam’s perspective, improvements in tracking and tracing ability and timeliness can enhance exports to other countries, with larger effects than those of trading partners. Based on these findings, this study provides evidence for policymakers to effectively enhance trade with other countries by developing the national logistics system alongside further logistics cooperation with trading partners and with a greater focus on tracking and tracing ability and timeliness.