Logistics Service Research Articles

Research on Logistics Service Supply Chain Coordination in the Context of Green Innovation

With the global advancement of sustainable development concepts, the logistics industry is confronting significant environmental challenges, making green innovation a critical driver for industrial transformation and upgrading. However, during the green innovation process in logistics service supply chains, the differing roles of logistics service integrators and logistics service providers, combined with high costs and uncertain returns, hinder coordination efficiency. Therefore, it is imperative to enhance the coordination of supply chain contracts. Nevertheless, existing literature provides limited insights into the coordination capacities and impacts of different contracts on green innovation in logistics service supply chains. This study develops a Stackelberg game model where the logistics service integrator acts as the leader and logistics service providers serve as followers, examining the effects of cost-sharing contracts, revenue-sharing contracts, and hybrid cost-sharing and revenue-sharing contracts on supply chain coordination. Numerical simulations are employed to validate the findings. The results indicate that hybrid contracts provide the strongest incentives for green innovation among supply chain participants, whereas cost-sharing contracts offer relatively weaker incentives for integrators’ green design innovation. In addition, revenue-sharing contracts and hybrid contracts were effective in reducing the wholesale price of green logistics services, although all three contract types resulted in higher market prices. Finally, all three contract types achieve Pareto improvements in the supply chain, with hybrid contracts maximizing the total profit of the supply chain. This study not only elucidates the incentive mechanisms and relative advantages of different contracts in supply chain collaboration, but also offers critical theoretical and practical insights for designing contracts to foster green innovation in the logistics sector.

Autonomous Van and Robot Last-Mile Logistics Platform: A Reference Architecture and Proof of Concept Implementation

Background: With urban logistics facing challenges such as high delivery volumes and driver shortages, autonomous driving emerges as a promising solution. However, the integration of autonomous vans and robots into existing fulfillment processes and platforms remains largely unexplored. Method: This paper addresses this gap by developing and piloting a comprehensive blueprint architecture tailored for autonomous mobility in urban last-mile delivery. The proposed framework integrates autonomous vehicle operations, data processing, and stakeholder collaboration. Results: Through initial implementation and piloting, we demonstrate the practical applicability and advantages of this architecture. Conclusions: This study contributes to the understanding of essential data, services, and tools, providing a valuable guideline for Logistics Service Providers aiming to implement autonomous last-mile delivery solutions.

Penerapan Akuntansi Pertanggungjawaban sebagai Alat Penilaian Kinerja Manajer Pusat Biaya pada PT. Semen Indonesia Logistik

PT. Semen Indonesia Logistik, as a logistics service provider company, plays a strategic role in supporting Indonesia's economic dynamics. This research aims to determine the extent to which responsibility accounting is implemented as a tool to assess the performance of cost center managers at PT. Semen Indonesia Logistik in supporting the achievement of company objectives. Responsibility accounting is one of the most important components of overall control in a company. This research uses a qualitative descriptive method with a case study approach. The analysis results show that PT. Semen Indonesia Logistik has implemented responsibility accounting optimally. This can be seen from the responsibility accounting requirements that have been implemented, including the organizational structure that has described the authority and responsibility of each level of manager in the company. The company has carried out budget preparation by classifying controllable and uncontrollable costs, account code classification, and responsibility reports. The implementation of responsibility accounting plays an important role in determining responsibility centers, making it easier for managers to evaluate their performance according to established responsibilities. The performance assessment standard at PT. Semen Indonesia Logistik uses Key Performance Indicators (KPI) that must be achieved within one period.

Comparative analysis of outsourcing and in house warehouse management system to improve productivity and stock accuracy

This study compares the impact of outsourced and in-house Warehouse Management Systems (WMS) on productivity and stock accuracy in the fast-moving consumer goods (FMCG) sector. Data was collected from a logistics services company in Palembang using quantitative methods, including measurements of productivity per person per hour and stock accuracy per SKU. Productivity was assessed based on items processed per unit time, while stock accuracy compared physical stock with system records. Additional data was gathered through a Google Form survey targeting operational staff and warehouse managers to understand the implementation of both WMS models. The survey covered critical processes such as putaway, picking, and inventory, providing insights into operational efficiency and challenges associated with each model. Dummy variable multiple regression was applied to evaluate the performance impact of each WMS model, supplemented by qualitative insights from structured interviews. Findings reveal that WMS in-house is better than outsourcing WMS. While 12.5% of respondents rated the outsourced WMS as inefficient, none reported inefficiencies in the in-house system. Additionally, 62.5% of respondents found the in-house WMS highly effective, citing smoother implementation and higher reliability. The in-house WMS also demonstrated superior operational efficiency, storage accuracy, and responsiveness. It provided better storage location guidance (33.3%) and faster, more accurate operator navigation (26.5%) compared to the outsourced system. Moreover, only 33.3% of respondents noted delays in resolving technical issues with the in-house system, versus 68.8% for the outsourced system. Statistical analysis further supported these findings, showing significant advantages for the in-house WMS in productivity (p=0.068) and stock accuracy (p=0.000). These results highlight the strategic advantages of adopting an in-house WMS, underscoring its role in enhancing operational efficiency and maintaining competitiveness in the dynamic FMCG market.

The Impact of Green Logistics Practices On Sustainable Performance: An Empirical Study of Small and Medium Logistics Service Providers in Hanoi

The Impact of Green Logistics Practices On Sustainable Performance: An Empirical Study of Small and Medium Logistics Service Providers in Hanoi

An Evolutionary Game Model of a Regional Logistics Service Supply Chain Complex Network in a Blockchain Environment

Blockchain technology offers a novel solution to address the issue of information silos present in the complex network system of regional logistics service supply chains. Furthermore, enhancing the willingness of participants to engage in this system has emerged as a critical issue requiring urgent resolution. This study assumes bounded rationality and constructs an evolutionary game model to analyze the adoption behaviors of logistics service providers (LSPs) and logistics service integrators (LSIs) in a blockchain environment. The stability theorem of differential equations is employed to elucidate the inherent decision-making mechanisms present in the game. Acknowledging that traditional evolutionary mechanisms often neglect individual heterogeneity and the dynamic changes in the topological structures of complex networks, this study further involves the development of an evolutionary game model tailored for the complex network of a regional logistics service supply chain. After validating the effectiveness of the model, this research investigates how market environmental factors influence the adoption behaviors of LSPs and LSIs. Finally, through case simulations, the effects of key influencing factors on participatory behaviors within the regional logistics service supply chain are analyzed. The findings indicate that, in a blockchain environment, both prior to and following the adoption of complex network technology in the regional logistics service supply chain, the equilibrium stability of the network system is jointly determined by the total revenues of LSPs and LSIs. External factors in the blockchain environment significantly influence technology adoption strategies. Notably, when both the sensitivity coefficients of market demand relative to price and logistics service costs concerning quality enhancement are high, the willingness of supply chain participants to adopt the technology declines rapidly. As the quality elasticity increases, the technology adoption rates of providers and integrators initially stabilize and subsequently increase exponentially. Changes in the revenues of logistics service providers have no significant impact on technology adoption rates within the regional logistics service supply chain.

Increasing online consumer satisfaction with logistics service quality: A study in Riau islands province, Indonesia

This study's primary goal was to assess the influence of logistics service quality (LSQ) on online consumer satisfaction (CS) in the Province of Riau Islands, Indonesia. The investigation addresses the various dimensions of LSQ, consisting of the personnel contact quality (PCQ), timeliness delivery quality (TDQ), order discrepancy handling quality (ODHQ), information quality (IQ), and order condition quality (OCQ). Research questionnaires were sent to 500 consumers in the Province of Riau Island, and 344 responses were valid. The investigations employed multiple regression, reliability, and validity tests. All variables–LSQ dimension and CS showed satisfactory reliability and validity. The finding showed that the LSQ dimensions, consisting of PCQ, TDQ, ODHQ, IS, and OCQ, have a significant impact on CS. This study underscores the criticality for logistics companies to enhance their LSQ, as it significantly influences CS and boosts their competitiveness. This research's approach to exploring logistics services in the e-commerce industry is expected to make significant contributions to logistics service and CS in a more comprehensive study.

An empirical study on logistic service quality, customer satisfaction, and cross-border repurchase intention.

Domestic e-retailers acknowledge logistics service quality (LSQ) as a critical success factor in business excellence. However, exponential growth in cross-border e-commerce (CBEC) requires a re-evaluation of the relationship between LSQ and consumers repurchase intention. By integrating the technology acceptance model, this study investigates the impact of LSQ on repurchase intention based on the LSQ (experience)-satisfaction-repurchase intention consequence chain. Data were collected from 466 Chinese consumers who had engaged in online shopping with international vendors. Partial least squares structural equation modeling was employed to examine the effectiveness of the research model. The results reveal that delivery service quality, return logistics services, and cross-border online shopping experiences significantly influence customer satisfaction. Nevertheless, the relationships between delivery information service, delivery stability, price fairness, and customer satisfaction are not supported. Price fairness, cross-border online shopping experience, and customer satisfaction positively affect cross-border repurchase intentions. Additionally, customer satisfaction mediates the relationships between LSQ, price fairness, cross-border online shopping experience, and repurchase intention. The novelty of this study lies in its focus on the cross-border dimension, introducing additional factors, such as price fairness and cross-border online shopping experiences, including other variables that affect LSQ and customer satisfaction, in contrast to domestic e-commerce. This study contributes to the literature by providing new insights into the complex dynamics of LSQ in CBEC and highlighting the nuanced role of customer satisfaction as a mediator in different market contexts. It offers empirical findings and valuable insights into the multiple dimensions of LSQ and customer satisfaction, thus contributing to the body of knowledge.

Logistics service quality satisfaction and impacts on financial performance

Logistics service quality satisfaction and impacts on financial performance

ULaaS: Urban Logistics as a Service – a conceptual platform for digital transformation of logistics services in urban areas

ULaaS: Urban Logistics as a Service – a conceptual platform for digital transformation of logistics services in urban areas

Logistics Engineering Management in the Platform Supply Chain: An Overview from Logistics Service Strategy Selection Perspective

Logistics Engineering Management in the Platform Supply Chain: An Overview from Logistics Service Strategy Selection Perspective

The impact of logistics service quality through the perceived organizational image on performance: cold chain logistics provider in Thailand

The impact of logistics service quality and perceived organizational image on firm performance, are explored using the structural equation modeling analysis for Thailand's cold chain logistics provider. The objectives of this study were to direct, indirect, and total impact of logistics service quality through perceived organizational image on the performance of cold chain logistics providers, assessed by customers receiving services from cold chain logistics service companies. This quantitative research method uses a questionnaire to collect data from 541 respondents. Moreover, the results obtained from logistics service quality have a significant enhancing effect on the perceived organizational image, and both have significant positive effects on performance. Additionally, the role of the perceived organizational image as a mediating variable between logistics service quality and performance is emphasized. Logistics service quality has the most direct significant effect on perceived organizational image. Additionally, corporate image perception significantly mediates the relationship between service quality and logistics efficiency. These findings have contributions, relevant support, and benefits in academic, managerial, and important implications for cold chain providers in Thailand. It empirically demonstrates that the impact of logistics service quality can be supported through the perceived organizational image. This image is built on past experiences, emotions, and perceptions about the organization's reputation and the quality of its logistics services, including management logistic flow.

The impact of outsourcing cold chain logistics services on the financial performance of agricultural enterprises in the southeast region of Vietnam

This study delves into the agricultural industry and the cold chain logistics market, focusing on the impact of outsourcing cold chain logistics services on the financial performance of agricultural enterprises in the Southeast region of Vietnam. It assesses various factors influencing businesses' decisions to use cold chain logistics services, including electronic word-of-mouth, corporate image, outsourcing mindset, advantages, hazards, strategic considerations, functional features, supplier variables, interparty relationships, and environmental factors. The study's findings demonstrate high reliability, with Cronbach's Alpha coefficients ranging from 0.811 to 0.877. The observed variables in this Exploratory Factor Analysis (EFA) had factor loadings ranging from 0.535 to 0.882 (all exceeding 0.5), indicating that no variables were removed and that the observed variables met the EFA analysis requirements. The EFA categorized 56 observed variables into 12 distinct factors, clarifying the variable structure. Confirmatory Factor Analysis (CFA) validated the research model's appropriateness, confirming its effectiveness in describing relationships between variables. Overall, the study provides robust evidence supporting the reliability and validity of the research model in assessing the impact of outsourcing cold chain logistics services on enterprises' financial performance.

A Study on the Impact of Reverse Logistics Service Quality on Customer Trust and Eco-Process Innovation Performance in B2B Transactions

A Study on the Impact of Reverse Logistics Service Quality on Customer Trust and Eco-Process Innovation Performance in B2B Transactions

Logistics cost management in foundry production using the Activity – Based Costing method

The aim of the paper is to present the application of Activity-Based Costing (ABC) method in logistics cost management in foundry production and its practical use in differentiating logistics service levels. The study was carried out in a foundry specializing in custom and small batch production of castings. The implementation of the ABC method involved three key phases. Tools such as Pareto analysis and the Lorenz curve were used to analyse the customers, which enabled the classification of customers according to their contribution to profit. The main result of the research was the creation of a calculation formula allowing detailed allocation of logistics costs to individual activities. At the same time, the key benefits of the ABC method for logistics management of foundry production were identified. The method was also used to analyse customers, which led to differentiation of logistics service levels based on their economic benefits. The main benefit of the implementation of the ABC method was the accurate allocation of logistics costs to activities, which enabled a better understanding of the economic efficiency of logistics processes. However, the study was time and data intensive, with some of the data based on educated guesses, which may have affected the accuracy of the results. Moreover, the focus on custom foundry production limits the generalizability of the conclusions. However, the ABC method has opened up new opportunities for data automation and optimization of logistics processes through digital technology, which contributes to modernise logistics management in foundry production.

Методы оптимизации и алгоритм маршрутизации в транспортной логистике

The article analyzes the key optimization and planning methods used for transport logistics. An algorithm using graph models for the formation of optimal transportation routes, taking into account the main logistical factors, is considered. In contrast to the classical routing problem for transport logistics, the authors use multifactorial assessment and adap-tive heuristics in the presented work. The heuristics proposed by the authors takes into account not only the distance, but also important logistic parameters, such as fuel costs and the time of passage of the route section. The applied mul-tifactorial assessment allows us to build a refined graph model and obtain optimal routes that take into account many factors, which increases efficiency, reduces costs and delivery time. The problem of multi-criteria route optimization solved by the authors has practical application for routing the delivery of goods from large marketplaces to pick-up points taking into account many factors. To solve the problem, the authors present a multi-factor route optimization method A* with adaptive heuristics. For instrumental support of logistics systems in the object-oriented programming language C#, an algorithm is implemented in the form of a library. The developed algorithm and software allow solving problems of optimization, planning and development of the transport and logistics services sector.

Comparison of Logistics Level Between China and ASEAN

As a dialogue partner of the Association of Southeast Asian Nations (ASEAN), China has engaged in economic and trade cooperation with ASEAN for over a decade. The process of trade liberalization and facilitation between China and ASEAN has significantly influenced logistics operations while also posing new demands. To meet the requirements of expanding trade, it is imperative to comprehensively elevate logistics capabilities. This paper undertakes a longitudinal and cross-sectional comparison of China's and ASEAN's logistics capabilities, focusing on three primary dimensions: logistics performance index, logistics infrastructure, and logistics service quality. It analyzes six specific indicators, including the quality of trade and transport-related infrastructure, transport frequency, customs efficiency and border management clearance, tracking and positioning capabilities, logistics service quality, and timeliness. The findings indicate that, in longitudinal terms, Singapore has emerged as a leading logistics power, China's logistics performance surpasses the average of the ten ASEAN member states, while the other nine ASEAN countries still have substantial room for improvement in their logistics capabilities. In cross-sectional terms, from 2016 to 2023, China's various logistics performance indicators have remained stable or seen only limited enhancements. To further elevate its logistics capabilities, China should adopt measures such as enhancing customs efficiency, promoting widespread adoption of logistics internet technologies to strengthen logistics intelligence, reducing logistics costs, expanding logistics infrastructure investments, and broadening avenues for cultivating specialized logistics talent.

Evaluating corporate sustainability and ethical practices in logistics: A case study of Kerry Logistics Network Limited

This study evaluates the sustainability and ethical practices of Kerry Logistics Network Limited (KLN), a prominent logistics service provider headquartered in Hong Kong. Using normative ethical theories, stakeholder analysis, and the Circle of Sustainability framework, this research examines KLN’s alignment with global sustainability standards, particularly the United Nations Sustainable Development Goals (SDGs). The findings reveal that KLN has achieved significant milestones in environmental management, such as reducing greenhouse gas emissions by 11% from 2021 to 2022 through the deployment of electric trucks and incorporating renewable energy in warehouse operations. KLN has also enhanced social responsibility and governance practices by implementing fair labor policies and establishing a rigorous code of conduct, ensuring compliance with ethical guidelines across its supply chain. However, the study identifies areas for improvement, including biodiversity actions, battery recycling processes, and transparency in stakeholder engagement. Emphasizing the importance of third-party validation, this paper underscores KLN’s leadership in the logistics industry and provides insights for other companies aiming to improve sustainability performance through comprehensive, verifiable practices.

LAYANAN SALES ORDER PADA PT SEMEN INDONESIA LOGISTIK

PT Semen Indonesia Logistik is engaged in Distribution & Retail by providing logistics services for the delivery of cement products to customers. It can be outlined that the level of service quality is the main key for the company becomes the main key for the company. The purpose of this research is to maximize quality of service at the company PT Semen Indonesia Logistics with the findings of the the problem of the fios system which still cannot intervice data with the CSMS system, resulting in several SOs that must be done. with the CSMS system, resulting in several Sales Order that must be made manually because the Fios system is still manually because the Fios system is still under development. Impact resulting from this problem, is the delay in making sales orders. sales orders, scheduling is not according to standards, and even delays in the delivery of goods. Factors that influence are such as, lack of human resources, a system that is still manual, the occurrence of input errors in the SO related to the destination address, vehicle type, load type, and even delays in delivery of goods. with destination address, type of vehicle, type of cargo, quantity, this is caused by a lack of coordination between sales teams. caused by a lack of coordination between the sales team, operations, and also the warehouse. the warehouse. With this problem, research was conducted with hope to provide solutions and also improvements in service quality services

ПРОГНОЗИРОВАНИЕ ОБЪЁМА ТОВАРООБОРОТА ТРАНСПОРТНО-ЛОГИСТИЧЕСКИХ УСЛУГ РОССИИ СО СТРАНАМИ ЕАЭС

This article deals with the statistical analysis of the volume of trade turnover of transport and logistics services of the EAEU member countries. Econometric models have been built for forecasting purposes on the basis of the quarterly data from the first quarter of 2020 to the second quarter of 2024 on the export and import of transport and logistics services of Russia with the EAEU countries. The quality assessment of the models has been carried out and the forecast has been made for the third quarter of 2024