Abstract Background Up to 90,000 patients have a urinary catheter in the community. Although they can be life saving they have been estimated to cost the NHS £1 – 2.5 billion/yr in adverse events. Patient education, as well as ensuring the correct equipment is being used, has been shown to reduce ED attendances and improve patient satisfaction. However, the use of specific “catheter packs” containing replacement equipment and “catheter passports” with information on catheter care is an under researched area. Methods We surveyed 175 patients at our TWOC clinic post-intervention. Results Only 10/86 patients (11.63%) who did not receive a catheter pack reported having enough supplies. 75/85 patients (88.24%) who received a catheter pack reported having enough supplies (p<0.01). 45/143 patients (31.47%) that were not given a catheter passport reported complications. 5/20 patients (25%) that were given a catheter passport reported complications. In the group who were not given catheter packs the rate was 0.56 ED attendances per patient. The re-attendance rate in those who were given a catheter pack was statistically significantly lower at 0.20 (p<0.01). We have shown that the introduction of catheter packs has increased the number of patients with appropriate levels of home supplies, which corresponded with a reduced ED attendance rate before their TWOC clinic appointment. Conclusions Although we have shown a reduction in the number of reported complications in those who were given a catheter passport, our test was underpowered highlighting the need for further research in this area.
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