Level Of Quality Management Research Articles

State of the Art and Science of Immunocytochemistry.

Immunocytochemistry (ICC) is a widely available and extensively used ancillary method in diagnostic cytopathology with great variability in all test phases and a low level of adequate quality management. The non-standardized ICC landscape is now challenged with the introduction of the new European (EU) In Vitro Diagnostic Medical Devices Regulation (IVDR). According to this regulation, ICC on cytological slides falls under the category of Laboratory-Developed Tests (LDT), which requires rigorous standardization, validation, and thorough quality management. Complete standardization of pre-analytical and analytical steps in ICC is impossible due to the complexity of the method and the constantly evolving antibodies, detection systems, and platforms. However, similar to the approach in immunohistochemistry, improving and standardizing "best practices" in quality management will result in high-quality, correct, accurate, and reliable ICC results. In this review, the current challenges of ICC in diagnostic cytopathology will be discussed, along with practical insights into ICC standardization and validation. Control slides prepared in the same manner as the patient samples, optimized ICC protocols, and participation in external quality control for ICC are the pillars of good quality management and essential to ensure safe and reliable patient diagnostics.

Prediction Model of Groundwater Sulphate Based on Combined Multi-source Spatio-temporal Data

The accurate prediction of spatial variation trends in groundwater SO42- is of great significance for improving groundwater quality and regional groundwater management level. The multi-source spatio-temporal data such as land cover data, soil parameter data, digital elevation data, and groundwater pH value in the plain area of the Yarkant River Basin in 2011, 2014, 2017, and 2020 were used as characteristic variables to analyze their correlation with groundwater SO42- concentration. To enhance the prediction accuracy, the Bayesian optimization algorithm (BOA) was used to optimize the random forest regression (RFR). Based on the BOA-RFR model, the importance of the characteristic variables was analyzed, the prediction accuracy of the model was evaluated, and the groundwater SO42- prediction map was generated. The results showed that pH value, ground elevation (GE), and percentage of bare land (BAR) in the contribution area were important parameters influencing groundwater hydrochemical composition, which were significantly negatively correlated with groundwater SO42- concentration, and the importance of impact factors for predicting groundwater SO42- concentration exceeded 25 %. The geostatistical interpolation method was used as an auxiliary tool for the predictive modeling of spatial distribution. After adding auxiliary samples, the R2 of groundwater SO42- concentration prediction of the BOA-RFR model was greater than 0.96, and the maximum values of RMSE and MAE were reduced by 4.7 % and 23.8 %, respectively, compared with the minimum values of the model with fewer samples. The SO42- concentration prediction map showed that high SO42- groundwater was enriched in the northeast of the plain area of the Yarkand River Basin, an area that was expanding.

Journey to Quality 6.0: Evolution of quality management across industrial revolutions

This article explores the development of industrial revolutions and their relationship to the evolution of quality management from the first to the fifth revolution. The analysis covers significant changes in manufacturing processes, technologies, and business models that shaped the concept of quality in industry. Special emphasis is placed on the transition from manual labor to automation, the development of industrial standards, and the increasing role of quality in corporate leadership. Furthermore, the article introduces considerations about the potential form of the sixth industrial revolution, highlighting the impacts of artificial intelligence, the Internet of Things, and digitization on the future of industry. A focal point of interest is the visualization of “Quality 6.0,” representing the next level of quality management in light of emerging technologies and industrial trends. This article offers a perspective on how quality management could respond to the anticipated sixth industrial revolution and what innovative quality might look like in the digital era.

Monitoring the Connection Between the Application of EFQM Model Principles and the Results of Organisations

Purpose: The present paper evaluated the connections between the degree of fulfilment of the EFQM model's requirements and the organisation's size, key results, social responsibility, employee satisfaction and customer satisfaction. Methodology/Approach: The dataset was acquired via an internet-based survey hosted on Google Forms. The survey targeted managerial personnel within manufacturing entities situated within the geographical boundaries of the Czech Republic. Findings: Research on the relationship between the degree of fulfilment of the EFQM model requirements and the organisation's size, critical organisational results, social responsibility, employee satisfaction, customer satisfaction and overall organisational results demonstrated a moderately significant to strong correlation for all monitored indicators. Research limitation/implication: The data is collected only in one specific country, but the production organisations in which the research was carried out are mainly foreign-owned. Originality/Value of paper: The current research results offer practical and theoretical implications. Theoretically, the research expands the literature on the EFQM model and its connection with current trends, which are the higher innovative activity of organisations and correlation with Industry 4. Practically, the research results will benefit managers, directors, and leaders of companies by allowing them to maintain an optimal level of quality management and estimate future requirements for complex enterprise integration.

Automatic Quality Inspection and Intelligent Prevention of Prefabricated Building Construction Based on BIM and Fuzzy Logic

The construction industry plays an important role in China's economy. However, traditional construction quality inspection methods have problems such as low efficiency, high leakage rate, and poor real-time performance. Therefore, taking the appearance quality defects of reinforced concrete engineering as an example, this study combines building information models and computer vision technology. By this way, it can achieve automatic quality inspection and intelligent quality problem prevention, to improve the quality management level during the construction process. In this study, ResNet50 network was pre-trained and classified using a self-made defect image database. After transfer learning, the accuracy values of the training and testing sets remained stable at around 0.95 and the loss value remained stable at around 0.10 after 10 epochs, indicating a significant improvement in learning performance. In the defect area quantification experiment, four corner coordinates of the defect image were calculated. These corner coordinates are simultaneously obtained and saved during on-site image acquisition. According to the calculation results, the defect area of honeycomb is approximately 67.67 square centimetres. These results confirm that this method improves the efficiency and accuracy of quality inspection and has potential application in quality inspection of prefabricated building construction.

Evaluation of the Impact of Refined Quality Control Management Model on the Qualified Rate of Disinfection and Sterilization of Surgical Instruments in the Sterilization Supply Center

Objective: To evaluate the application value of a refined quality control management model for a sterilization supply center. Methods: A retrospective analysis was conducted on the work situation of the sterilization supply center from January 2021 to January 2023. The work situation before January 31, 2022, was classified as the control group; a routine quality control management model was implemented, and the work situation after January 31, 2022, was classified as the observation group. The quality of medical device management and department satisfaction between the two groups were compared. Results: The timely recovery and supply rate, classification and cleaning pass rate, disinfection pass rate, packaging pass rate, sterilization pass rate, and department satisfaction score in the observation group were all higher than those of the control group (P < 0.05). Conclusion: Implementing a refined quality control management model in the sterilization supply center can improve the quality management level of medical devices and department satisfaction and is worthy of promotion.

Quality Leadership and Management, Technology-Based Instruction, Work Attitude and Teachers’ Performance in the New Normal

The study is a causal model development of the quality leadership and management level, technology-based Instruction, and work attitude on teachers' performance in the new normal. The descriptive–correlational, causal–comparative research design was employed using a modified researcher survey instrument. It was conducted in Bangkok Metropolitan Region, Bangkok, Thailand, with Adventist Filipino teachers. The data collected from the questionnaires and Google forms were examined and interpreted using the frequency count and percent, mean and standard deviation, Pearson Product - Moment Correlation, multiple regression, and path analysis. The quality leadership and management level indicated that Adventist Filipino teachers have a good working relationship with the school director/Department head/Coordinator and their co-teachers. Adventist Filipino Teachers have a very high positive attitude to technology and use it for Instruction. Teachers' work attitude indicates a high good character in all sub-variables. The Adventist Filipino teachers' performance is outstanding and commendable. A positive relationship exists between teachers' performance and quality leadership management, technology-based Instruction, and work attitude. The best-fitting model is anchored on quality leadership, management, and teacher work attitude.

Методичний підхід до оцінки рівня управління якістю послуг підприємств залізничного транспорту

The article develops a methodical approach to assessing the level of quality management of services of railway transport enterprises. It is specified that the introduction of a modern system for managing the quality of services of railway transport enterprises requires the development of methodological approaches to assessing the level of management, taking into account that the main element of this system is the focus on the quality of products and services, the development of new technologies, flexible pricing policy and a high culture of service, taking into account the specific requirements and expectations of consumers. It is emphasized that expert evaluation is based on intuitive and logical analysis under conditions of significant uncertainty of the environment or characteristics of the object under study. It is well-grounded that the comparative analysis of statistical characteristics made it possible to form a matrix of advantages and allocate the most influential indicators in each group of factors: 1) scientific and technical factors – modernization of existing equipment and automation and modernization of production processes; 2) organizational factors – improvement of the system of material and technical provision and the work of linear enterprises; 3) economic factors – increasing the level of investment attractiveness and the level of business activity of railway transport enterprises; 4) social factors – improvement of mechanisms of material incentives for employees and recruitment. A conclusion is made about the level of influence of individual indicators in each group of factors on the level of quality management of services of railway transport enterprises, namely: the sum of ranks, average rank, average value in points, moda and median, range of series, normed assessment. Identification of priorities, according to experts, will allow to form a strategy and directions for improving the efficiency of quality management of services of railway transport enterprises. The obtained normed estimates of each indicator open up the possibilities of economic and mathematical modeling, forecasting changes in the overall level of service quality depending on the change in each indicator. Assessment of the generalized degree of consistency of experts’ opinions according to the calculated concordance coefficients indicates a high level of such consistency.

ИНСТРУМЕНТЫ И МЕТОДЫ УПРАВЛЕНИЯ КАЧЕСТВОМ ПРОМЫШЛЕННЫХ ПРЕДПРИЯТИЙ

Quality management refers to all activities that define quality responsibilities or quality objectives and achieve them through quality control, quality improvement and other measures in the quality system. In the production process of industrial enterprises, quality management of the technical design process, the supply process, the production process, etc. allows not only to effectively reduce production costs, but also to increase the level of quality management of the entire industrial enterprise, which will be discussed in this article.

Mediating Effect of Work Engagement on the Relationship Between Workplace Spirituality and Total Quality Management of Private Hospitals

The study aims to determine the mediating effect of work engagement on the relationship between workplace spirituality and total quality management in private hospitals. A total of 543 regular employees selected through the stratified sampling approach were surveyed using adapted and validated standardized instruments. Data were analyzed using descriptive statistics, the Pearson r, and the Medgraph Sobel z-test to achieve the study objectives. Results revealed that respondents exhibited very high levels of work spirituality, work engagement, and total quality management. Overall, it was found that work spirituality, work engagement, and total quality management are statistically correlated. Further, it was found that work engagement partially mediates the relationship between work spirituality and total quality management in private hospitals in Panabo City. Implications are discussed in the study.

Diagnostics of Evaluative Competencies of Teachers at the Level of a General Education Organization

The article presents the results of diagnostics of evaluative competencies of teachers organized in the gymnasium No. 55 of Tomsk on the basis of the author’s methodology. The purpose of the article is to present the experience of designing and applying a diagnostic technique that allows to identify deficiencies in the evaluative competencies of teachers at the institutional level of quality management of general education. Empirical data on the deficits of evaluative competencies of teachers are presented and commented on. The organizational model of diagnostics is characterized, the structure of processing of diagnostic results is proposed. It is shown that even at the level of a general education organization, without resorting to regional structures for the diagnosis of professional competencies, it is possible to identify such deficiencies in evaluation activities as the integration of diagnostics of metasubject results into the current thematic control, assessment of functional literacy of students, the use of a criterion approach and the objectivity of marking. The institutional level of diagnostics of evaluative competencies is the most informative and convenient from the position of subsequent construction of individual educational routes of the teacher to fill the identified deficits. The results of the study are applicable in the mass practice of ensuring the functioning of internal systems for assessing the quality of education.

Pengaplikasian Tingkatan Sistem Manajemen Mutu pada Proyek Konstruksi (Quality Onspection, Quality Control, Quality Assurance, dan Total Quality Management)

A competitive strategy that can be relied upon by construction service providers and consultant services is a quality strategy.. A construction has five overall construction project aspects, that is the cost aspect, the time aspect, the quality aspect, the environmental aspect and the K3 aspect. In the context of construction there are several parts that become the level of quality management, that is Quality Inspection, Quality Control, Quality Assurance, and Total Quality Management. The method used to determine the process of implementing quality management in X construction projects is a qualitative method by reviewing, analyzing project contract documents based on quality aspects and some literature. The results of this study are that each level of quality management in this project is able to apply quality management well by taking into account all the conditions of use and the provisions that apply and have been agreed upon. In X construction projects implement quality planning using the reference SNI and ASTM (American Standard and Testing Material).

The Maturity Level of Quality Management and Medical Service Improvement by Wielkopolska District Hospitals

Theoretical background: Quality management and medical service improvement in district hospitals enables to achieve a number of internal and external benefits. It is a long-term process of conscious transformation of the existing state into a desired and accepted one by the concerned stakeholders. The diagnosis of the medical service organizations’ performance is an important aspect in the context of building a hospital of the future which is focused on quality, development and improvement. Purpose of the article: The article reveals the positions of hospital managers (directors) on the current level of the quality management maturity service improvement of the medical facilities they manage. Research methods: A diagnostic survey was conducted using a paper questionnaire. The form was handed in person and filled in the presence of the author. This provided an inducement for analysis and conclusions. The study was performed in 2022. Main findings: The level of implementation of the quality management system (QMS) principles in the surveyed hospital organizations, despite the variability, uncertainty, complexity and ambiguity of the environment, was evaluated at 3.39. This means that the practice of the QMS is widely established, but not in most areas. Therefore, the scope of the principles cannot be considered as complete. The result is different for the assessed maturity of quality excellence in the selected accreditation standards. The surveyed district hospitals evaluated their maturity level at 3.69. Thus, the respondents considered that the maturity level to be close to 70%. They identify the practice as typical (only some exceptions are deviations from it). The surveyed hospitals also have evidence of continuous improvement after at least one year. Another important aspect concerned maturity research in relation to innovation. The surveyed entities determined this parameter at the level of 3.50, which corresponds to approximately 66%. The highest level of maturity achieved the hospitals in the operational skills in conditions of disruption. They assessed the adaptation abilities and taken actions towards sustainable development at the level of 3.82 (72%). These results prove that the district hospitals in the Wielkopolska voivodeship take steps toward excellence, but their level of excellence in 2022 is not full (as it does not apply to 100% of occurrences, and the practice is also not implemented in entire hospitals, without exceptions).

THEORETICAL AND ANALYTICAL SUBSTANTIATION OF THE FACTORS AFFECTING THE LEVEL OF SERVICE QUALITY MANAGEMENT OF RAILWAY TRANSPORT ENTERPRISES

The purpose of the study: theoretical and analytical substantiation of factors affecting the level of quality management of services of railway transport enterprises in Ukraine.The article analyzes the main scientific works of domestic and foreign scientists regarding the determination of the factors affecting the level of service quality management of enterprises, including railway transport enterprises. This is especially acute during the period of hostilities taking place on the territory of Ukraine. Thus, during the period of hostilities, the number of transportation services increased, especially due to the evacuation of the population and free travel. That is why the development of the potential of transport enterprises, including railway ones, is of crucial importance. The dynamics of changes in the transportation of passengers and cargo by modes of transport are presented in the paper with railway transport as a priority. The category of concepts " product quality" and "quality of services" has been analyzed.The internal (production, socio-psychological, human, organizational) and external (political, economic, social, technological, ecological, cultural, medical-biological) factors that affect the quality of services have been singled out, as well as the factor that affects the level of service quality management of railway transport enterprises, which, according to the authors, includes: reliability, safety, sensitivity, competence, accessibility, sociability, understanding, materiality, as physical parameters of the service, trust, courtesy. An integral indicator of the quality management level of railway transport enterprises is proposed. It has been found that in the future the construction of an integral indicator of the level of service quality management of railway transport enterprises and the determination of its forecast values may form the basis of the development of the state regional development strategy and separately be important for the development plans of railway transport enterprises.

Improvement of blueberry freshness prediction based on machine learning and multi-source sensing in the cold chain logistics

Traditional fruit freshness prediction and modeling heavily rely on various physicochemical indicators (such as water loss rate, pH, and VC content), which is facing predicaments of time-consuming, laborious, destructive, and low prediction accuracy. To this end, this paper proposes a new method for fruit freshness prediction based on multi-sensing technology and machine learning algorithm, thereby improving the automation, intelligentialize, and high accuracy of fruit freshness prediction. The critical control points of blueberry cold chain logistics were analyzed firstly based on the HACCP method, identifying the key gas parameters (O2, CO2, and C2H4) and interaction mechanisms of gas and blueberry freshness. Then the blueberry cold chain microenvironment monitoring platform (BCCMMP) was developed for critical gas content monitoring at different temperatures (0 °C, 5 °C, and 22 °C). It was demonstrated that gas information can replace quality information to characterize blueberry freshness, and further emerging machine learning (ML) algorithms (BP, RBF, SVM, and ELM) were constructed for blueberry freshness prediction using critical gas information, and the results showed prediction accuracies of 90.87% (BP), 92.24% (RBF), 94.01% (SVM), and 91.31% (ELM). By contrast, the 85.10% prediction accuracy was achieved by the traditional Arrhenius equation method based on temperature and quality parameters. Through the automatic non-destructive acquisition of sensing data and emerging machine learning algorithms, this paper provides a new approach to improving the freshness prediction accuracy and food quality management level during fruit cold chain logistics.

Management Optimisation of F City People's Hospital from the Perspective of PDCA Cycle

This case describes how F City People's Hospital, the largest hospital in F City, uses PDCA management tools to improve the quality of hospital management continuously. F City People's Hospital integrates PDCA management tools into its daily management by living and learning under the new form of medical reform, providing new ideas for public hospitals' healthy and sustainable development. We will summarise the effectiveness of continuous improvement of hospital quality management, gain experience and insights into PDCA application in hospital quality management, and provide a reference basis for the overall improvement of hospital quality management. The study will provide a reference basis to continuously improve the general quality management level of the hospital.

The Impact of Total Quality Management on the Performance of Supply Chains in Jordanian Public-Shareholding Industrial Companies

The study attempt to determine the relative importance of total quality management (TQM) and supply chains in Jordanian public shareholding companies, as well as the impact of total quality management in its dimensions (focus on the customer; senior management commitment to quality; focus on improving operations; and worker participation in decision-making) in supply chains with its combined dimensions (Supply Chain Efficiency, Customer Response, and Product Innovation) in Jordanian public shareholding companies. The descriptive analytical approach was employed in the study, as well as the comprehensive survey method, which was applied to the full study community and to 162 persons working in Jordanian public shareholding industrial businesses at the upper and middle administrative levels. The study tool was delivered to them in the form of a questionnaire created by the researcher specifically for this purpose. A total of 157 valid questionnaires were obtained for statistical analysis. The study revealed a number of findings, the most important of which are: the presence of a high level of total quality management and supply chain performance in the study sample companies, as well as the presence of a statistically significant effect for all dimensions of total quality management on supply chain performance in those companies. The study recommended that Jordanian public shareholding industrial companies continue to improve total quality management dimensions through their understanding of their importance in order to increase efficiency and effectiveness, achieve strategic growth and business success, and develop and improve supply chain performance. Keywords: Total Quality Management (TQM), supply chain performance, public shareholding industrial companies, Jordan.

Drug closed-loop management system using mobile technology

BackgroundDrug closed-loop management reflects the level of hospital management and pharmacist service. It is a challenge for hospital pharmacists to realize the whole-process closed-loop management of drugs in hospital pharmacies. Therefore, this study aimed to evaluate the operational effect of using mobile technology to build a closed-loop drug management system.MethodsUsing mobile technology, replacing the traditional paper dispensing model and constructing a multinode information collection system according to the Healthcare Information and Management Systems Society Standard, we reformed the hospital information system and inpatient pharmacy workflow and then evaluated the new approach using statistical methods.ResultsAfter the transformation, the entire process of drug data can be traced. Closed-loop management, as well as real-time data verification and control, thereby improves the work efficiency and reduces the drug dispensing time. By reducing the work error rate, the number of dispensing errors decreased from 5 to 1 case/month. The comprehensive dispensing process can achieve the whole workflow of paperless operation and reduce the use of paper A4 by 180,000 pieces per year.ConclusionsMobile technology can improve the service level of pharmacies, enhance the level of drug management and hospital quality management, ensure the safety of medication for inpatients, and significantly reduce the amount of paper used.

A systematic review of the integration of Industry 4.0 with quality-related operational excellence methodologies

This study examines the common themes for integrating Industry 4.0 with quality-related operational excellence methodologies to provide a comprehensive overview of “what” and “how” to combine them in an initial integration process. In addition, the gaps in the present literature are aggregated, and a research plan for the future is proposed. The study is based on a systematic review of 37 papers published in academic journals between 2015 and 2021. Unlike previous reviews, this study concentrates on the “what” and “how” level of total quality management, Lean Six Sigma, and business process management as quality-related operational excellence methodologies integrated with Industry 4.0 to provide a practical perspective when executing their integration and implementation. Findings indicate a strong technical and data-driven integration focus across the three themes. Furthermore, modes of action as moderators of success were derived as initial variables to be included in quality-driven Industry 4.0 transitions. Identifying gaps in the present literature and defining a research agenda centered on operational principles opens up opportunities for future study with significant practical value.

Role of Electronic Healthcare Record Adoption in Enhancing the Relationship between Quality Measures and Hospital Financial Performance

Electronic Health Records (EHRs) are designed as a real-time digital record to streamline distinctive and valuable patient information across multiple stakeholders in the healthcare delivery channel. The stakeholders include hospitals, healthcare providers and patients, as well as a myriad of third-party providers (i.e., insurance companies, Medicare). Academicians, practitioners and public policy makers are grappling with uneven experiences and empirical findings regarding the relationship between technology-enabled information sharing and the ensuing quality of healthcare outcomes. The most significant government-mandated technology is the implementation and adoption of EHR. The present research examines EHR through the lens of Resource Advantage Theory –– to empirically assess how partial and comprehensive implementation levels of EHR adoption influence quality management and financial performance of hospitals. Based on archival data attained from 210 hospitals in the state of Texas, the results indicate positive relationships between EHR and the quality of care. While it is generally recognized that EHR and quality management affect a hospital’s performance, this research investigates the moderating effect that EHR has on quality management and a hospital’s performance. These findings provide hospital administrators, practitioners, and third-party payers with an integrative and parsimonious model to understand the impact of partial and comprehensive levels of EHR implementation on the relationship of healthcare quality and hospital performance.