Management Lessons Research Articles

Happy Cooks Make Good Food: Management Lessons from the kitchen

Dr. Daphne Demetry and Dr. Gillian Gualtieri explore restaurant kitchens to discover how leaders can inspire employees to be happier and more engaged.

October 7th 2023 mass casualty incident in southern Israel: lessons for emergency preparedness and management.

Mass Casualty Incidents (MCIs) pose significant challenges for healthcare systems. While policies are typically crafted based on past experiences, the lessons learned from each incident play a crucial role in enhancing emergency preparedness. On October 7th, 2023, Israel came under the largest terror attack in its history. During an ongoing terror attack, more than 1300 Israelis were killed, and more than 200 were abducted to Gaza. During the first day of the attack, 1457 casualties were evacuated to a hospital, approximately half of them to Soroka University Medical Center (SUMC). This MCI surpassed conventional MCI challenges, necessitating a need to face the unexpected under fire. Through a description of this extreme MCI, we delve into the challenges faced, the strategic interventions deployed to address them, and the invaluable lessons learned. Injury characteristics, severity and outcomes of casualties are presented based on the medical records of all casualties arriving to SUMC between October 7th 6:30 a.m. andOctober 8th 7:00 a.m. Data regarding patient influx, capacity and hospital resource utilization, were collected from the Patient Registration System and other hospital information systems. During the incident, a total of 673 injured arrived at SUMC within a mere 24-h period, at a peak rate of 83 injured per hour. The mean casualty age was 29.6, with male predominance. Gunshot wounds and shrapnel injuries were the dominant types of injuries. Out of the casualties arrived, about half were hospitalized or transferred to receive definitive care at other hospitals after initial care at SUMC. Mortality rate was low, at 2.9% of those admitted alive. In this article, we describe the injury characteristics and outcomes of casualties seen at SUMC on October 7th 2023, during one of the largest MCIs in history. We present a detailed overview of the challenges encountered, strategies implemented to address them and lessons learned. These insights hold global relevance, offering actionable guidance for the refinement of future emergency protocols and policies on a global scale.

An international survey on retinopathy of prematurity practice patterns during the COVID-19 pandemic and lessons for future management

PurposeTo assess retinopathy of prematurity (ROP) practice patterns during the coronavirus (COVID-19) pandemic.MethodsA survey on ROP practice patterns during the COVID-19 pandemic was sent to the American Academy of Ophthalmic Executives, the International Pediatric Ophthalmology and Strabismus Council members, and to various national societies on May 19, 2020. The survey closed on the 31st of June 2020.ResultsTwo hundred ninety-two ophthalmologists from 41 countries responded to the survey. Most replies originated in Asia (48%) and North America (38%). During the COVID-19 pandemic compared to the pre-COVID-19 period, respondents reported a reduction of 15% in the number of NICU inpatients and 19.8% of the ROP outpatients’ follow-up visits. The number of ROP outpatients’ follow-up visits and inpatients’ exams was significantly greater in North America than in Asia (72.0% versus 37.2% and 87.8% versus 49.6%, respectively, P < 0.001). Only 14% of the ophthalmologists adopted new screening guidelines, and 7.2% reported changing their preferred treatment. In 50% of responders, laser photocoagulation was the preferred treatment. A significantly higher percentage of ophthalmologists reported using telemedicine during the pandemic, 29.8% (n = 85/285), and 15.6% (44/282) prior to the pandemic (χ2 = 15.51, p < 0.001).ConclusionsDuring the COVID-19 pandemic, fewer ROP screening and follow-up visits were conducted on premature infants; these findings were especially prominent among physicians in Asia. Telemedicine usage increased during the pandemic. This study highlights the need to maintain screening protocols for ROP during pandemics. The utility of technological measures could enable this, along with adequate prevention of physical contact.

Could California's groundwater resource management lessons be beneficial to England?

In California, Groundwater Sustainability Agencies (GSAs) are basin/catchment-specific water organizations mandated by the Sustainable Groundwater Management Act of 2014 to manage groundwater sustainably by 2040/2042. A GSA can charge replenishment fees for pumped groundwater and these fees can be used to: (a) monitor basin hydrologic conditions; (b) improve the water budget accuracy; (c) increase water availability through management actions and projects; (d) mitigate undesirable results; and/or (e) pay for activities including issuing allocations and limiting production to allocations. In England, housing is frequently proposed in river basin catchments that face water resource challenges. High profile examples are the Arun Valley and Cambridge. The current National Planning Policy Framework manages water resource planning strategically through water company Water Resource Management Plans or Environment Agency River Basin Management Plans. These processes can be slow to respond to development requirements. England might look to California's practices that require water users and developers to pay for ‘water credits’ or fees. This could involve a ‘Watermaster’ charged with local or catchment scale resource management and project implementation. This Watermaster could engage all stakeholders including the local water company, farmers, the Environment Agency and the local authority, none of whom is well positioned to act in isolation.

Development of Android-Based Learning Media in Film Production Management Subjects at SMK Negeri 4 Padang

The learning process for film production management at SMK Negeri 4 Padang is not optimal, this is due to several problems, namely the availability of learning media only in the form of printed books that students borrow from the school library. This causes students to lack understanding of the learning material and are less motivated to study and causes students' grades to be low according to the data obtained that the students' KKM score is only 42.85%. The aim of this research is to develop valid and practical film production management learning media. The research method used in this research is development research (R&amp;D) with the ADDIE model which consists of 5 stages, namely analysis, development, design, implementation and evaluation at each stage. This research involved 35 class XI Broadcasting students who took part in film production management lessons. The results of this research are in the form of Android-based learning software which can be used as a complement to the learning process, especially in film production management subjects. This product has been tested for its validity level by several material experts and learning media experts and an average validity value of 86.07% was obtained. And the practicality test results from users, namely teachers and students, obtained an average practicality value of 85.02%.

The point of no return: Crisis management lessons from US adults' infectious disease risk (IDR) perception and response to the Flu‐and‐COVID dual threat

The point of no return: Crisis management lessons from US adults' infectious disease risk (IDR) perception and response to the Flu‐and‐COVID dual threat

Management Lessons from Ikigai: The Japanese Secret to a Long and Happy Life

The concept of ikigai, which translates to "reason for being," is deeply rooted in Japanese culture and philosophy. Héctor García and Francesc Miralles' book, Ikigai: The Japanese Secret to a Long and Happy Life, explores how the principles of ikigai can be applied to enhance personal fulfilment and longevity. This research paper examines the potential applications of ikigai in the field of management, offering insights into how managers can foster a purpose- driven, engaged, and productive workforce. Through an analysis of the book's key themes, this paper outlines practical strategies for integrating ikigai principles into organizational practices. Key Words: Ikigai, Reason for being, Japanese culture, Longevity, Management, Purpose-driven workforce, Engaged workforce, Productive Workforce “Management Lessons from Ikigai: The Japanese Secret to a Long and Happy Life”

Building Comfort and Success at Failing

Failing is an important issue for businesses. Embracing it moves markets, insures consumer safety, and spares unnecessary investment. Are the aviation and nuclear power industries the only industries to truly embrace it and share learnings to fortify standards and best practices? Can healthcare do the same? Telehealth and Medicine Today (THMT) is pleased to spotlight the critical necessity to face failure personally and professionally. Do we place too much emphasis on failure avoidance vs. failure recovery? Risk management hallmarks prioritize protecting the “brand” over sharing the experience. What are the principles for succeeding at failure? What models can we use? How does this impact burnout, workforce turnover, leadership vulnerability, and conducting meaningful retrospectives? Join our distinguished speakers representing health system, research community, and enterprise in this thoughtful and reflective discussion. THMT would like to continue discussions on this pivotal theme with experts in the field. Reach out to offer your learnings by emailing info@partnersiindigitalhealth.com. Alternatively, submit your research, opinion, or perspective to the journal here. Resources Episode 564: How to Succeed at Failing, Part 4: Extreme Resiliency, Theresa MacPhail, Stevens Institute of Technology, https://freakonomics.com/podcast/how-to-succeed-at-failing-part-4-extreme-resiliency/ Illuminating ‘the ugly side of science’: fresh incentives for reporting negative results, https://www.nature.com/articles/d41586-024-01389-7 Open Access Publisher Responds to White House with NO APC for Negative Research Management Lessons from Mayo Clinic: Inside One of the World's Most Admired Service Organizations Haru Urara: Japan’s Lovable Loser Trust in Radical Truth and Radical Transparency, Ray Dalio What Is Psychological Safety?, HBR Museum of Failure The Daily Stoic Humble Inquiry, Edgar Shien The Power of Regret, Daniel Pink Watch Bad Surgeon: Love Under the Knife, Netflix The Bizarre Story of ‘Vasa,’ the Ship That Keeps On Giving https://www.smithsonianmag.com/smart-news/bizarre-story-vasa-ship-keeps-giving-180964328/ The History of Fika: Swedish Coffee Break, https://food52.com/blog/9499-the-history-of-fika-swedish-coffee-break

Assessing the Productivity of the Matang Mangrove Forest Reserve: Review of One of the Best-Managed Mangrove Forests

Mangrove ecosystems are crucial for biodiversity and coastal protection but face threats from climate change and human activities. This review assesses the productivity of the Matang Mangrove Forest Reserve (MMFR) in Malaysia, which is recognised as one of the best-managed mangrove forests, while also addressing challenges such as deforestation and climate change-induced factors. This review explores the concept of productivity in mangrove forests, highlighting their role in carbon sequestration and discussing litterfall measurements as fundamental metrics for assessing primary productivity. An analysis of historical changes in MMFR’s biomass and productivity revealed fluctuations influenced by logging, reforestation, and climatic conditions. Trends in MMFR productivity indicate a concerning decline attributed to anthropogenic activities such as aquaculture and industrial projects. A regression analysis conducted on Rhizophora apiculata data with age as the predictor and AGB as the response variable indicated a positive trend (slope = 3.61, R-squared = 0.686), suggesting a quantitative increase in AGB with age. Further analysis revealed a significant negative trend in MMFR’s overall productivity over years (coefficient = −3.974, p &lt; 0.05) with a strong inverse relationship (rho = −0.818, p &lt; 0.05), indicating declining AGB trends. Despite these challenges, this review underscores the significance of sustainable management practices, effective conservation efforts, and community engagement in maintaining mangrove ecosystem health and productivity. In conclusion, sharing management lessons from MMFR can contribute to global conservation and sustainable mangrove forest management efforts, fostering resilience in these vital ecosystems.

February 6th, Kahramanmaraş earthquakes and the disaster management algorithm of adult emergency medicine in Turkey: An experience review.

This compilation covers emergency medical management lessons from the February 6th Kahramanmaraş earthquakes. The objective is to review relevant literature on emergency services patient management, focusing on Koenig's 1996 Simple Triage and Rapid Treatment (START) and Secondary Assessment of Victim Endpoint (SAVE) frameworks. Establishing a comprehensive seismic and mass casualty incident (MCI) protocol chain is the goal. The prehospital phase of seismic MCIs treats hypovolemia and gets patients to the nearest hospital. START-A plans to expedite emergency patient triage and pain management. The SAVE algorithm is crucial for the emergency patient secondary assessment. It advises using Glasgow Coma Scale, Mangled Extremity Severity Score, Burn Triage Score, and Safe Quake Score for admission, surgery, transfer, discharge, and outcomes. This compilation emphasizes the importance of using diagnostic tools like bedside blood gas analyzers and ultrasound devices during the assessment process, drawing from 6 February earthquake research. The findings create a solid framework for improving emergency medical response strategies, making them applicable in similar situations.

Research in Diversity: Lessons for Operations Management From the Women's Studies Field

We postulate that the study of diversity, equity, and inclusion can deepen and add relevance to research in operations management (OM). Specifically, the role of gender is little studied in the existing OM literature—to the detriment of the field. This article considers OM issues by employing the theories, data, and topics from the field of Women's Studies. Our findings indicate that incorporating viewpoints from Women's Studies can change what is considered research, improve the accuracy of OM research, extend existing studies in the field through new parameters, and open new areas of inquiry.

The Pandemics of Mass Destruction: A Comparative Analysis of HIV/AIDS and Coronavirus (COVID-19).

Historically, humanity has suffered and endured deadly pandemics of varying mortality rates. Irrefutably, research shows that the outbreak of pandemics is flooded by mythical and fallacious information among the public, hence stifling the prevention, treatment, and management of diseases. This paper focused on comparing selected aspects of the two pandemics, that is, HIV/AIDS and Coronavirus. This comparative analysis is important for drawing informative lessons for effective response and management of pandemics in the future. Through a literature review analysis, the paper established that both pandemics have more similarities than distinctions. The etiology and epidemiology of the diseases assume a similar cascading trajectory; the public health information about the diseases is characterized by myths, conspiracy theories, illusions, and delusions from the public. The myths associated with pandemics prevail around causation, disease transmission, and cure. The pandemics present economic paradoxes, though arguably the negatives outdo the positives. There is a need for the governments and international health custodians to be richly prepared for the pandemics in the future. This implies having special budgetary allocations for possible pandemic outbreaks, investing in vaccine development and disease surveillance, and training and skilling personnel in all social-health-related sectors.

Tourism SME default: A note on predictors

This note addresses the lack of progress on small and medium enterprises (SMEs) default prediction in the tourism sector. Using the case of Croatian tourism SMEs, this note applies Altman's recently introduced Omega Score model to (i) predict SME default, (ii) explore and contrast important variables for default prediction in tourism vs. other sectors, and (iii) adapt the original Omega Score to tourism sector specifics. Financial ratios have historically been prominent among the predictors in scholarly investigations. However, our findings underscore the significance of supplementing these ratios with other predictors of tourism SME default, specifically with information on (i) creditor payment behaviour and (ii) employee characteristics and relationships with them. Furthermore, our research demonstrates that a refined selection of six variables, accompanied by adjusted weightings, can significantly enhance default prediction accuracy. The results provide valuable lessons for the strategic management of tourism firms.

The failure of a global systemically important bank – Lessons for crisis management and resolution

Abstract The Credit Suisse (CS) failure in March 2023 was the first time that the crisis management and resolution framework put in place after the global financial crisis (GFC) was faced with a serious test. Long-standing problems with management, organisation and culture had led to a gradual erosion of confidence and eventually depositor flight. Despite advance planning for resolution in close cooperation with their foreign counterparts, the Swiss authorities chose not to execute their resolution plan for CS. Instead, the Swiss government issued emergency regulations to facilitate a takeover of Credit Suisse by UBS. The approach that was chosen departed from the pre-ordained one, but it addressed the bank’s failure in a manner that maintained financial stability and prevented contagion. The episode taught important lessons about the implementation of international resolution standards.

Emergency response, and community impact after February 6, 2023 Kahramanmaraş Pazarcık and Elbistan Earthquakes: reconnaissance findings and observations on affected region in Türkiye

AbstractTürkiye has a long history of devastating earthquakes, and on February 6, 2023, the region experienced two major earthquakes with magnitudes of 7.7 and 7.6, striking Pazarcık and Elbistan, Kahramanmaraş, respectively, on the East Anatolian Fault Zone. These earthquakes resulted in significant loss of life and property, impacting multiple cities across 11 cities, and leaving a lasting impact on the country. The 2023 Kahramanmaraş Earthquakes rank among the deadliest and most damaging earthquakes in Türkiye, alongside the historical significance of the 1939 Erzincan Earthquake and the 1999 Marmara Earthquake. Despite reforms following the 1999 Marmara Earthquake in disaster policy and preparedness, the scale of damage from the February 6 earthquakes has been shocking, necessitating further insights and lessons for future earthquake management. This paper presents the outcomes of immediate response efforts organized after the 2023 Kahramanmaraş earthquakes to elucidate emergency response activities and their impacts on communities, considering the substantial size and severity of the damages. The study focuses on evaluating the emergency response provided within the first 24 h, 3 days, and 2 weeks after the earthquakes, aiming to promptly identify the nature and effectiveness of these responses, as well as the conditions that hindered their efficacy. By shedding light on the specific experiences and challenges faced during these crucial timeframes, the research aims to offer valuable insights and lessons learned. These findings contribute to improved preparedness strategies and more efficient emergency response measures needed in responding to future disaster scenarios. Ultimately, this study provides a useful resource for all stakeholders involved in emergency response and disaster management, offering valuable guidance to enhance resilience and preparedness in the face of seismic hazards.

PANDEMIC EPIDEMIOLOGY: A COMPREHENSIVE REVIEW OF COVID-19 LESSONS AND FUTURE HEALTHCARE PREPAREDNESS

This comprehensive review examines the epidemiology of the COVID-19 pandemic, shedding light on pivotal lessons learned and their implications for future healthcare preparedness. Analyzing the global landscape of the virus, the review delves into transmission dynamics, risk factors influencing severe outcomes, and the effectiveness of diverse public health interventions. It provides a nuanced exploration of the challenges encountered by healthcare systems worldwide, elucidating strengths and vulnerabilities brought to the forefront by the pandemic. The study underscores the need for a multifaceted approach to healthcare preparedness, emphasizing the critical importance of integrated surveillance systems, agile response mechanisms, and the implementation of evidence-based strategies. Drawing on experiences from diverse regions, the review identifies key lessons in pandemic management, showcasing successful strategies and innovative interventions that have proven effective in curbing the virus's spread. Moreover, the review examines the role of vaccination campaigns in shaping the trajectory of the pandemic and emphasizes the vital contribution of technology in bolstering healthcare resilience. As the world grapples with the long-term effects of COVID-19, this review aims to distill essential insights that can inform future pandemic preparedness efforts. By synthesizing knowledge gleaned from the challenges posed by COVID-19, this comprehensive analysis offers a foundation for evidence-based strategies, guiding global healthcare systems towards enhanced readiness to confront and mitigate the impact of future infectious threats.&#x0D; Keywords: Pandemic, Epidemiology, COVID-19, Healthcare, Review.

Guiding principles for the conduct of the Violence Study of Healthcare Workers and System (ViSHWaS): Insights from a global survey.

Although many studies worldwide have reported on violence against health care workers, there is a lack of homogeneous data for understanding the current state of the issue. Conducting a global survey required a robust team organisation structure, unique dissemination strategies, and continual networking to maintain and propagate the pool of survey collaborators and responders. Here we aimed to describe the strategies that helped us carry out a global survey-based study, the lessons learned, and provide a practical roadmap for future large-scale cross-sectional studies. We conducted this cross-sectional survey-based study from 6 June to 9 August 2022, basing it on the 'Hub and Spoke' model, with a single core team and subgroups in different regions managed by country leads. The key steps included team organisation, strategy formulation for survey dissemination and data collection, social media launch, and conducting a post-survey analysis amongst the collaborators. The core team convened weekly via video conference to discuss the modus operandi. The language barrier was managed through audio translation or by shifting to 'an interviewer-administered' questionnaire. The core team included 11 members from seven countries, followed by 28 country leads from 110 countries. We also gathered 80 regional collaborators who provided feedback and spread the message. The Violence Study of Healthcare Workers and Systems (ViSHWaS) returned 5500 responses globally. Guiding principles garnered through this collaborative project include focusing on effective team organisation, ensuring external validation of survey tool, personalised communication, global networking, timely communication for maintaining momentum, and addressing regional limitations. The post-survey analysis showed that WhatsApp messaging was the most common modality used for survey dissemination, followed by in-person meetings and text messaging. We noted that the successful techniques were direct communication with respondents, regular progress updates, responsiveness to regional and country lead needs, and timely troubleshooting. The most common barriers for the respondents were limitations in language proficiency, technical fallouts, lack of compliance with, and difficulty understanding the questionnaire. In this global survey-based study of more than 5500 responses from over 110 countries, we noted valuable lessons in team management, survey dissemination, and addressing barriers to collaborative research.

MODELS AND APPROACHES TO CHANGE AND CHANGE MANAGEMENT IN MODERN ORGANISATIONS

This study compares a few well-known change management models to help readers better understand change management. For this reason, this study examines the notion of change and the forces behind organisational change. The analysis demonstrates that, despite certain variations among the models discussed, they all share the division of the change the management system into successive phases and the recognition of the role that human resources play in the process. Additionally, implications and lessons for change management in the public sector were introduced. According to the study's conclusion, companies that struggled to manage change would see a decline in employee loyalty and output. Conversely, companies that successfully handled change would gain a competitive edge that guarantees long-term success. Organisations, particularly those in the public sector, must comprehend and implement change management models in the post-Covid-19 era if they are to improve their capacity for long-term success.

Trans-boundary water management during the peace process in Korean peninsula: Solution finding from previous precedents

South Korea and North Korea are divided states and armed-conflict counterparties. Peace building has been pursued since the 1953 Armistice Agreement, but no meaningful results have been achieved. Recently, tensions have risen in the transboundary maritime areas around the NLL, the provisional maritime delimitation line between the two Koreas. Two Koreas' unique circumstances require case studies between divided and/or armed-conflict States focusing on maritime areas. From the first case of maritime delimitation under the peace treaty between Israel and Jordan to the divided States and/or the armed-conflict States case, i.e. the East and West Germany case, the Cyprus case, the Northern Ireland case, the Israel-Jordan case), this paper aims to extract legal implications and lessons for the peaceful management of transboundary maritime areas and waters surrounding the NLL. Till now two Koreas have only agreed on transboundary maritime management with the issue-specific approach. For the future, in addition to the achievement of the issue-specific approach to the transboundary maritime management, it needs to consider the integrated maritime management, such as the MSP.

The Trigger and Application of Black Swan Events: A Case Study of Silicon Valley Bank Failures

On March 10, 2023, Federal regulators shut down Silicon Valley Bank, the 16th-largest bank in the country. As a result of the significant run, the bank was forced to file for bankruptcy. The purpose of this paper is to analyze the borrowing and triggering factors of black swan events by taking the Silicon Valley Bank bankruptcy event as an example, and to discuss the revelations and reflections of black swan events from the perspective of risk management based on the definition and characteristics of black swan events. Black swan events are those rare, unpredictable events with great impact, while bank bankruptcy events imply significant changes in the stability of the financial system. The failure of Silicon Valley Bank exposed the vulnerability of the banking sector and raised depositors' concerns about bank withdrawals and the cash flow crisis of global technology companies. Thus, the failure of Silicon Valley Bank has important lessons for future bank management and regulation. This paper argues that for most people, the failure of Silicon Valley Bank was not a black swan event, but even for many professionals, the impact of bank failures is unpredictable.