Many researches of a dense droplet impacting on a flat surface have been reported in the literature. However, the mechanism of a hollow droplet impacting on a flat surface has not yet been well addressed. A mathematical model is developed in the present research to resolve this impacting process. The model couples level set and volume of fluid method, and considers heat transfer and contact resistance between the droplet and surface. The validation of the model is carried out by comparing simulation results with experiment data. Different impact behaviors are observed in the impacting processes of both the dense droplet and the hollow droplet on a flat surface, obtained from the simulation result. The hydrodynamics and heat transfer behaviors of the hollow droplet impacting on a flat surface and the formation of central jetting are also explored. The effects of impact velocity and surface wettability on the impacting behavior of the hollow droplet are also analyzed. The results show that in the impacting process, the hollow droplet presents a spread and central jetting pattern, accompanying liquid shell contraction and breakup, while only spread and liquid shell contraction are observed in the dense droplet impacting process. It is also observed that the central jetting of the hollow droplet peels off the surface in the final impacting stage. The dimensionless spread factor for the hollow droplet is less than that of the dense droplet with the same initial kinetic energy in spread stage. The pressure gradient inside the hollow droplet is the main factor resulting in the spread and central jetting. The temperature distribution in the liquid shell and the surface is more uniform than in the central jetting, which is caused by the secondary breakup of the liquid shell. The spread factor of the hollow droplet remains unchanged as the impact velocity increases but is closely related to the surface wettability. The spread factor of the hydrophilic surface is larger than that of the hydrophobic surface. The effects of the surface wettability on the spread factor gradually reduce with the increase of the impact velocity. The effects of the impact velocity on the dimensionless jet length and the average wall heat flux are significant, while the surface wettability plays a negligible role in them. Improving the impact velocity increases the dimensionless length of the central jetting and the average wall heat flux, but this influence diminishes under a high impact velocity condition. Neither the dimensionless time spans of reaching the maximum spread factor nor the maximum average wall heat flux for the hollow droplet is influenced by the impact velocity and surface wettability and the development of the spread falls behind the heat transfer. Furthermore, the maximum spread factor increases with Reynolds number, and when Reynolds number is higher than 500, the increase in the maximum spread factor is no longer significant.