Laundry Services Research Articles

Web-Based Laundry Services Information System On Rizky Laundry

Laundry service is one of the services that is quite commonly used today, this service can help people who don't have time to wash their clothes. Rizky laundry is an example of a laundry service that is developing in the Dharmawangsa area, Surabaya. The system used in Rizky Laundry still uses manual data which make it difficult to find customer data. Such conventional systems can cause operational ineffectiveness and are prone to data loss. Based on this description, the authors have the idea to create a Web-Based Laundry Service Information System at Rizky Laundry. It is hoped that this information system can help for transactions and can make it easier for Rizky Laundry to create customer data and reports.

Interdependency, business model design, and new stakeholder introduction in nascent markets

Business model design involves configuring what activities organizational actors perform, how activities are distributed among actors, and how activities are interconnected in a value-creating activity system. One way to design innovative business models is to introduce new actors to take over activities that were previously conducted by other existing actors. Such innovation can create difficulties for executives of a focal firm to understand system dynamics and to design an effective business model accordingly. The current study investigates how executives of an entrepreneurial firm design its business model to introduce a new business model stakeholder into a nascent market. Through the lens of interdependency, I ask 1) whether introducing new business model stakeholders generates challenges concerning interdependencies in an activity system, and 2) if so, what actions executives of a focal firm takes in business model designing in response these interdependency challenges. Based on an in-depth longitudinal case study of a start-up company that provided crowdsourcing-based online laundry service, I develop a theoretical model to answer the above questions. The data reveal that three specific forms of interdependency (i.e., role, epistemic, and goal interdependence) drive business model design when executives introduce a new business model stakeholder in an entrepreneurial firm in a nascent market. In response to challenges concerning these forms of interdependency, executives of the focal firm design their business model with four actions: Demarcating roles, instilling knowledge, constructing goals, and tuning interfaces. This business model design process resembles the process of plant grafting to create graft-chimaeras—i.e., symbiotic combinations of new and existing parts, ensuring the interconnectedness between the new actor (the “scion”) and the existing actor (the “stock”) and thus strengthening the vigorous cohabitation of both. The study contributes primarily to the literature on business model, by incorporating theories of organization design and documenting a transitional process from novelty-based to lock-in-based business model design.

CUSTOMER SATISFACTION ANALYSIS OF SHARIA LAUNDRY PERFORMANCE IN SHARIA ECONOMIC PERSPECTIVE

Background: Sharia laundry is laundry which in its implementation uses sharia principles. Many factors affect the quality and operation of a business in the service sector, thereby affecting customer satisfaction or service users. Laundry Syariah is an option to increase customer satisfaction.
 The purpose of the study: to determine the customer satisfaction of sharia laundry from an Islamic economic perspective, differences in sharia laundry in terms of customer satisfaction, and the marketing strategy used by sharia laundry in increasing customer satisfaction from a sharia perspective.
 Research method: descriptive-analytical method. Sources of data used are primary data sources from data obtained by observing the place to be studied and other data which is the result of direct interviews from sources, namely Hijrah Laundry Syariah and in the form of collecting documentation from books, articles, journals, the internet and various other sources which are then analyzed through data reduction, data display, and verification to obtain.
 The results of the study: Hijrah Laundry Syariah is a sharia-based laundry service located in Cirebon City. This laundry service has been established since 2019. Located precisely on Jalan Raya Pamengkang No. 14 Mundu District, Cirebon Regency. Viewed from the perspective of sharia economics, customer satisfaction for Hijrah sharia laundry follows the values and principles of sharia economics, which in the perspective of sharia economics customer satisfaction can be seen from five influencing factors, namely product quality, price, service quality, emotional factors, costs, and easy access to the product.
 Conclusion: The results of this study conclude that Laundry Syariah guarantees customer satisfaction because of Islamic services and systems and ensures the welfare of managers and customers

CLASS EXPLOITATION IN RON RASH’S SERENA NOVEL: A MARXIST CRITICISM

This research has examined the marxist feminist and patriarchy as the types and form of female issues based on research questions. By using qualitative method, this research uses qualitative research managed to find the issues that occur in this film about how capitalists and patriarchy create the issues toward women. This research tries to identify the types of woman issues contained in the film Suffragette . This film is directed by Sara Gavron. The Suffragette film was inspired by the true story of a group of women activists led by Emmeline Pankhurst, in fighting for women's rights to political and economic participation. Suffragette tells the story using the perspective of the character of Maud Watts, a laundry service worker who joined Pankhurst in raising the issue of women's rights to vote before Parliament; which allowed mainly for upper class men. This research shows the imbalance of political opportunity between the upper class and lower class the dominance of masculinity over female workers. The values of Marxist Feminism were seen through scenes when the character of Maud Watts testifies before the court and in the Horse Race scene in which the Suffragette groups protest. The court scene shows opposition from women's labor groups, representing women to fight for equality between men and women.

Sistem Informasi Pencatatan Kas Masuk Pada Lemon Fresh Laundry Jambi

Laundry business is a business related to laundry services with washing machines and automatic dryers and special cleaning and fragrance fluids. This business is mushrooming in big cities where there are many boarding houses and rented houses, where renters of boarding or rented houses do not have time or cannot do their own washing and ironing of clothes due to busyness as students and workers. Lemon Fresh Laundry, one of the kilogram laundry in Kisaran. Its strategic location, precisely on Jl. Lkr. Barat 3, Bagan Pete, Kec. Kota Baru, Jambi City, makes many customers visit every day to use Lemon Fresh Laundry services. Until now Lemon Fresh Laundry does not have its own information system and still uses a manual system, this laundry also does not have an accurate database storage system so that all data is still stored in a book. With the use of this manual system, various problems arise such as the difficulty of finding customer data in a book. The purpose of this Web-based cash-in recording system application is to provide professional services to customers and minimize errors that may occur. This Web-based cash recording information system uses ERD and MYSQL flow diagrams for data processing.

Washup: aspiring to empower Pakistan’s informal workers

Learning outcomes Learn the application of important strategy frameworks such as PESTLE, SWOT and Porter’s five forces. Understand the theoretical underpinnings of services marketing and learn the art of developing service blueprints. Critically evaluate the use of change management strategies to induce behavioral change among employees. Appreciate the balance that social enterprises need to achieve between their commercial and social impact goals. Critically evaluate the decision of outsourcing core competencies. Case overview/synopsis In 2019, Abbas Jaffery and Sumair Saleem, founders of Washup, Pakistan, a young venture providing on-demand, high-quality and cost-effective laundry service faced a critical management dilemma as their supply chain collapsed due to a rampant surge in demand. The demand surge had been the outcome of Washup’s effort to push its services to the customers by getting vetted by a social media influencer. However, the duo was caught off guard when their supply chain could not meet the sudden increase in demand. The hesitant behavior of the informal workers to join hands with Washup had not only cost Washup this management nightmare but even left the duo at wits ends to develop a strategy that would help gain business idea acceptance from the grass root workers to whom the core competencies of washing and ironing were being outsourced. This case is a rich description of the nuances of operating an unconventional social enterprise in an emerging market and gives an insight on how behavioral change among key workers is critical in ensuring the success of ventures. Complexity academic level This case is geared toward undergraduate students enrolled in courses of entrepreneurship, strategy and services marketing. Supplementary materials Teaching Notes are available for educators only. Subject code CSS 11: Strategy.

SISTEM INFORMASI PENCATATAN KAS MASUK PADA LEMON FRESH LAUNDRY JAMBI

Laundry business is a business related to laundry services with washing machines and automatic dryers and special cleaning and fragrance fluids. This business is mushrooming in big cities where there are many boarding houses and rented houses, where renters of boarding or rented houses do not have time or cannot do their own washing and ironing of clothes due to busyness as students and workers. Lemon Fresh Laundry, one of the kilogram laundry in Kisaran. Its strategic location, precisely on Jl. Lkr. Barat 3, Bagan Pete, Kec. Kota Baru, Jambi City, makes many customers visit every day to use Lemon Fresh Laundry services. Until now Lemon Fresh Laundry does not have its own information system and still uses a manual system, this laundry also does not have an accurate database storage system so that all data is still stored in a book. With the use of this manual system, various problems arise such as the difficulty of finding customer data in a book. The purpose of this Web-based cash-in recording system application is to provide professional services to customers and minimize errors that may occur. This Web-based cash recording information system uses ERD and MYSQL flow diagrams for data processing.

PENURUNAN KADAR CHEMICAL OXYGEN DEMAND (COD) DAN FOSFAT PADA LIMBAH LAUNDRY DENGAN METODE ADSORPSI

The large number of laundry in big cities also results in a lot of environmental pollution produced by these laundry services. Pollution from laundry services contains a lot of contaminants such as Chemical Oxygen Demand (COD), phosphate and so on. This study aims to examine how much the effectiveness of the type of media and the height of the media in removing COD and phosphate levels in laundry wastewater. The method applied is an adsorption system using activated carbon and zeolite media which is arranged in a series of laboratory scale reactors with media heights of 40 cm and 60 cm. The research reactor consisted of 4 reactors containing activated carbon and zeolite media. The results showed that the efficiency of COD levels using activated carbon media in reactor 1 was 72.48%. The highest efficiency for COD levels using zeolite media in reactor 3 is 64.55%. Meanwhile, for the phosphate content with activated carbon media, the reduction efficiency in reactor 2 was 92.09%, while the zeolite media with the highest efficiency was found in reactor 4, which was 96.44%. The media that was most effective in reducing COD levels was activated carbon media, while zeolite media was used to reduce phosphate levels. Moreover the height of the medium that was effective in reducing COD levels was activated carbon with a height of 40 cm, while lowering the levels of phosphate was a zeolite with a height of 60 cm.

RANCANG BANGUN SISTEM TRACKING JASA LAUNDRY SEPATU DI CLINIX SHOES CARE BERBASIS WEBSITE

The matter of time still being an important thing in a shoe’s laundry services, because it can take a long time to get a shoes laundry. That’s why it required a tracking system to checking a status from our shoes at the clinix shoes and care laundry. The making of this system uses the method, waterfall starting from requirements analysis, system design, writing program code, testing programs, implementing programs, and writing program code in a structured manner. Writing program code using PHP, MySQL database and using the framework. With Codeigniter 3 this tracking system, customers can input the receipts provided by the admin clinix shoes care, to find out the status of shoes being laundered, and in this tracking system the customer can also check rates laundry.

Business Development Strategy on Laundry Cleaning Shoes in Bogor City (Case Study: Step'nShu Shoes Treatment)

The shoe laundry business is one type of MSMEs in the fashion sector which is included in the creative service industry. The demand for the shoe laundry business is increasing, especially for students, workers as well as busy housewives. Shoe laundry services are an alternative to save time and energy. To be able to maintain existence in achieving the goals of a business unit, a development strategy needs to be done. This study aims to identify internal and external factors, analyze the factors that influence the Step'nShu laundry development strategy and determine the formulation of a development strategy. The sampling technique was using purposive sampling method. The number of respondents was 5 respondents who are owners, employees, fashion experts. The research was conducted using the key success factor analysis tool, IFE, EFE to analyze internal and external factors of the Step'nShu Laundry Shoes, IE matrix to see where Step'nShu's position, SWOT to map alternative strategies and QSPM to formulate strategic priorities. Based on the research results, The strategy formulation results from the SWOT analysis resulted in eight alternative strategies, namely utilizing social media and education about shoe laundry, clarifying the positioning of the Step'nShu Laundry Shoes, more active and consistent promotion, better employee recruitment, studying competition with similar services, holding events regarding socialization of shoe hygiene, using the latest shoe washing technology tools and planning to open new branches. The QSPM analysis produces the main priority strategy, namely promotions that are carried out more actively and consistently. Keywords: development strategy, EFE, IFE, SWOT, QSPM.

INFORMASI JASA LAUNDRY BERBASIS WEB

Laundry service information system that is applied at Syatifa Washing House aims to facilitate service to consumers who had consumers have to come to the place while bringing their laundyan goods, with this system is no longer necessary, from picking up to returning laundry items will be done by the courier from Syatifa Washing House.
 The system used is an online website based, on this website a list of laundry goods prices is also displayed so that customers who want to use our services can find out how much the estimated price will be paid if they use laundry services at Syatifa Washing House, if agreed with the price stated by the customer will be directed to make the registration process first to the Syatifa Washing House website. After that, ordering can be done, after ordering, a courier will arrive who will pick up customers' laundry items, in this process the customer can make payments according to the terterah price after weighing by the courier, then just wait for the goods to come back to be delivered by the courier .

SMART BUBBLES LAUNDRY: THE IMPLEMENTATION OF INDUSTRY ON CAMPUS APPROACH IN SUNGAI PETANI COMMUNITY COLLEGE

This conceptual paper was developed to illustrate the planning and implementation of the Industry on Campus (IOC) at Sungai Petani Community College. In general, the IOC was designed based on the basic concepts developed by the Department of Education Polytechnic and Community College, Ministry of Higher Education Malaysia. The IOC's implementation at the Sungai Petani Community College was implemented through the one of the SPCC Niche Area, which is Laundry service in the cluster of Hotel Operation. The IOC in Sungai Petani Community College involves collaboration with the industries; D’Kota Resources and MD Chan Enterprise is a form of strategic collaboration to develop high-skilled human resources from the institution to the industries. All the efforts and commitments in regards to the IOC approach at Smart Bubble Laundry have been reported in this paper as a pilot project documentation for the new education concept for TVET education. It is hoped that companies' and institutions' continuous efforts will contribute to high marketability workers, the national economy, and the community's social life.

The effect of service quality and customer satisfaction toward customer loyalty in service industry

The purpose of this study is to determine the impact of service quality and customer satisfaction on customer loyalty of the laundry service industry in Indonesia. The research methods used were quantitative, and analyzed using multiple linear regression methods. Data were obtained by distributing questionnaires to 100 respondents in Jakarta from February to March 2020. The selection of respondents used a purposive sampling technique, with the criteria of using laundry services in the past. Findings from this research revealed a significant positive effect of service quality toward customer satisfaction; and both service quality and customer satisfaction also have significant and positive effects towards customer loyalty in laundry services in Indonesia. From this research, it is expected that the entrepreneur in the laundry service industry would better understand the importance of service quality, customer satisfaction and its correlation to customer loyalty in order to improve firm sales performance.

Laundry wastewater characteristics and their relationship with river water quality as an indicator of water pollution. Case study: Code Watershed, Yogyakarta

Laundry services are rapidly becoming ubiquitous in rural and urban areas, generating high domestic waste volumes. Their growth has raised concerns about the quality of natural waters, particularly the rivers into which most laundry businesses discharge their wastewater. The research set out to study laundry wastewater characteristics and their relationship with the river water quality as water pollution indicators in Code Watershed (Indonesia). It lies in three administrative units where many human activities take place in the watershed’s upper to the lower reaches. BOD and COD of 25 sampled laundry businesses were analyzed descriptively and compared to the laundry wastewater standards stipulated in Regulation No. 7 of 2016 and the class II water quality standards issued in Governor Regulation No. 20 of 2008. The results showed that the BOD of four laundry businesses and the COD of 18 laundry businesses exceeded the predetermined standards. Overall, rivers in Code Watershed meet the class II river water criteria for BOD at three of the seven sampling points and COD at all points.

Quality control study of hospital laundry in a tertiary care hospital

Introduction-Hospital laundry are potential reservoirs of bacteria in hospitals. Preventing contamination and providing clean linen and laundry should help to prevent hospital acquired infections. Being an important component in the management of patients and the role in causing hospital acquired infections, the study about hospital laundry has been undertaken in our hospital. Methods- Quality control practiced in the Linen and Laundry Service was studied by conducting a prospective study. Samples were taken from the surface of these materials by sweep plate method prior to washing procedure. The second set of samples were collected from the same materials after the washing procedure. The organisms were identified by colony morphology, culture characteristics & biochemical reactions according to standard techniques. Results- Out of the 30 samples studied, 24 (80%) of them were contaminated with bacteria before washing. Organisms yielded were Staphylococcus aureus, coagulase negative Staphylococcus (CONS), Aerobic spore bearing bacilli (ASB), Escherichia coli and Pseudomonas aeruginosa. After washing, 25 (83%) of the clothes were sterile. Conclusion- Though terminal cleaning fails to completely eliminate bacteria from the laundered fabrics, it is effective in considerable reduction in bacterial growth.

A study on Facility (Hospital) upkeep, hygiene promotion and Support services at Primary Health Centers of western Gujarat: Assessment of performance parameters by using Kayakalp tool

Introduction: Primary Health Centre (PHC) is the cornerstone ofpreventive and promotive health care. Thus services provided at PHCs should be quality care and adequate care.To promote the same, GOI has started award giving based on performance of health facility under different themes. The present study was intended to have insight of the implementation status of swachhta guidelines (Kayakalp).Objective: To assess the Facility upkeep, Support services and Hygiene promotion at Primary Health centers of western Gujarat. Method: The cross sectional study carried out in 33 PHCs (universal sample) of Jamnagar district from 2017 to 2018. The assessment were done for following three categories: 1. Thematic Area 2. Criteria 3. Checkpoint. Under this study three thematic areas(from total 6), Hospital/Facility Upkeep, Support Services and Hygiene Promotion were covered. The data were obtained in present study in the terms of score for each variable. The score divided into up to 50%, 50%-70% and more than 70% then it was compared with different criterion under each theme and data were entered in Microsoft Excel version 2007. Data collection was done through Staff interview, Observations, patient Interview, Record review. Ethical clearance was taken from Institutional ethical committee before commencement of the study. Results: For criterion ; Maintenance of Open Areas, Facility Appearance, Infrastructure Maintenance, Illumination, water sanitation, pharmacy store, outreach services majority of health facilities obtained score >70%, whereas for Water conservation, pest & animal control, Laundry Services and Linen Management, Security services it was around 50%. Community Monitoring & Patient Participation & Information Education and Communication was observed average as per the criteria used.Conclusion:Half of the health facilities performed satisfactorily in work placemanagement. Involvement of Local community and organization in monitoring and promoting cleanliness.poor performance was seen regarding water conservation like maintenance of Water supply system, the preventive measures which were taken to reduce wastage.

Lifestyle and Consumers’ Choice of Laundry Services in Manado City: An Empirical Study

Lifestyle, including activities, interests, and opinions, influences consumer shopping behaviour and decisions in laundry businesses. It relates to individual’s way of life, use of money and time, expressed in activities, interests, and opinions. Therefore, those partaking in this business need to understand their consumers’ lifestyle, for complete information on what products to offer, innovate, and promote. This study was conducted in Malalayang, Paal 2, Boulevard, and the areas surrounding Sam Ratulangi Airport, the central areas of modern laundry businesses in Manado. The findings suggest that lifestyle simultaneously conferred a positive and significant effect on consumer’s laundry service preference. Therefore, every related dimension, including activities, interests, and opinions, also significantly affects the parameter under investigation.

Success factors of laundry services youth cleanshoes22

Youthclean shoes22 is a shoe cleaning service that was established in 2017. The trend of sneakers and kets is a trend that makes owners to become entrepreneurs in a shoe laundry service that caters to young people to adults in the Bandung area, Laundry shoes clean youth cleanshoes22 is not the only service There are many competitors in the service industry so that this researchers aim in examining the factors that influence shoe laundry service users to choose to use one of the many existing shoe laundry businesses. The research was conducted qualitatively. The informants in this study were users of youth clean shoes22 laundry services in the city of Bandung who have been customers for six months as well as the owners of youth shoe laundry services. Data collection techniques using in-depth interviews, documentation and literature review. To analyze data obtained used methods data reduction, data presentation, and drawing conclusion. The results showed that the factors that affect consumers to use Youth Cleanses services are grouped into three. These three factors are convenience (security, practicality), satisfaction (results), profit (sales promotion).

Efektivitas Metode Aerasi Dalam Menurunkan Kadar Biochemical Oxygen Demand (Bod) Air Limbah Laundry

Laundry services continue to increase along with the increase in community activities. The growth of laundry services has an impact on increasing the amount of detergent usage and laundry waste. One of the wastewater treatment is by aeration. The purpose of this study is to determine the effectiveness of aeration methods in reducing Biochemical Oxygen Demand (BOD) Oliv Laundry Jaya wastewater. This type of research is quasi-experimental. This research was conducted by conducting aeration on laundry wastewater with a time difference of 30 minutes, 60 minutes and 90 minutes for a sample of 1 liter and an air transfer rate of 5 liters / minute. This research was carried out with six replications. The ability of the aeration method in decreasing BOD of laundry wastewater was tested with ANOVA with sig 0, 000 shows that there is a difference in the effectiveness of decreasing BOD laundry wastewater with aeration treatment of 30 minutes, 60 minutes and 90 minutes. The conclusion of this research shows that aeration of wastewater for 90 minutes is the most effective contact time to reduce BOD of wastewater laundry

Customer Satisfaction: Role of Customer Service, Innovation, and Price in the Laundry Industry in Ghana

ABSTRACT The purpose of this paper is to test and examine the interrelationships amongst customer satisfaction, customer service, innovation, and competitive pricing in the laundry industry in Ghana using the covariance approach of Structural Equation Modeling. Quantitative research design was adopted for this study. The data set used to meet this paper’s main objectives was collected using face to face meeting of laundry customers and requesting them to fill out a 1–5 point Likert scale questionnaire. The results demonstrate the mediating effects and moderating effects that customer service, competitive pricing, and innovation has on customer satisfaction in the laundry service industry in Ghana.