Kuala Lumpur International Airport Research Articles

EXAMINING THE IMPACT OF RELIGIOUS COMMITMENT ON ATTITUDES AND BEHAVIORAL INTENTIONS TOWARDS HALAL HOTELS

This study is aimed at examining the impact of religious commitment on Malay Muslim behavior to select a halal hotel which attitude is considered a mediating variable. The research findings are beneficial for both academicians and practitioners in the domain of Islamic tourism.The study is based on the Theory of Reasoned Action , arguing that religious commitment affects the willingness of Malays to note their intention and dislike the halal hotel selected.A Structural Equation Modeling approach was adopted to analyze the data drawn from the survey of 492 respondents at the Kuala Lumpur International Airport. Respondents who agreed to participate in the survey had to sign the consent form.It was discovered that religious commitment has a significant impact on the attitude as well as the behavioral intention of consumers when the obtained effect sizes are equal to.306 and.443, respectively. On the other hand, the attitude serves as a partial mediating factor with an effect size of.129. The research findings may be useful for hoteliers wishing to develop their marketing strategies to attract Malay Muslim customers who consider the intention to select a halal hotel as well as their attitude.

EXAMINING THE IMPACT OF RELIGIOUS COMMITMENT ON ATTITUDES AND BEHAVIORAL INTENTIONS TOWARDS HALAL HOTELS

This study is aimed at examining the impact of religious commitment on Malay Muslim behavior to select a halal hotel which attitude is considered a mediating variable. The research findings are beneficial for both academicians and practitioners in the domain of Islamic tourism.The study is based on the Theory of Reasoned Action , arguing that religious commitment affects the willingness of Malays to note their intention and dislike the halal hotel selected.A Structural Equation Modeling approach was adopted to analyze the data drawn from the survey of 492 respondents at the Kuala Lumpur International Airport. Respondents who agreed to participate in the survey had to sign the consent form.It was discovered that religious commitment has a significant impact on the attitude as well as the behavioral intention of consumers when the obtained effect sizes are equal to.306 and.443, respectively. On the other hand, the attitude serves as a partial mediating factor with an effect size of.129. The research findings may be useful for hoteliers wishing to develop their marketing strategies to attract Malay Muslim customers who consider the intention to select a halal hotel as well as their attitude.

Technology Readiness and Users Satisfaction towards Self-Service Technology at Malaysian Airport

This study examines the relationship between four dimensions of Technology Readiness Index (TR) namely optimism, innovativeness, insecurity, discomfort, and the level of customer’s satisfaction towards the use of self-service technology (SSTs) at the airport. SSTs used by the airport operators or airlines at the terminal for check-in or when performing other transactions includes booking airline ticket online, kiosk check-in and mobile check-in. At the same time, this study also tries to look at whether there is any difference in technology readiness between different demographic groups of Malaysians. Survey questionnaires were distributed to passengers at Kuala Lumpur International Airport (KLIA) and Low Cost Carrier Terminal (LCCT) in Sepang, Selangor, Malaysia. The result of the analysis shows that innovativeness and optimism have a positive relationship with customer satisfaction. There are also differences in technology readiness among different gender for innovativeness and insecurity index. The implication of the study suggests that Malaysia’s airport or airline providers should increase customer satisfaction especially by introducing new innovative technology at their premises. The findings may also help firms develop their strategy to further increase the customer’s satisfaction when using the self- service technology (SST) at airports in Malaysia.

The Factors Influencing Innovative Work Behavior (IWB) Among Employees at Malaysia Airport Holding Berhad, Terminal Service Division, Kuala Lumpur International Airport, Malaysia

Innovative work behaviour (IWB) among employees has parallel increase in priority for employees that have concern in quality of work and to increase employees’ satisfaction. It is not anymore, a new thing to a working world. Thus, this research analysed the factors affecting employees’ innovative work behaviour at Malaysia Airport Holdings Berhad. The research examined the relationship between transformational leadership, person-organizational fit, perceived organizational support, psychological well-being, as well as interpersonal conflict and IWB. Therefore, a framework and six hypotheses were developed. A total of 74 respondents of Malaysia Airport Holdings Berhad (MAHB), Terminal Service Division (TSD), Kuala Lumpur International Airport participated in this study which was conducted through online Google Form. Quantitative research was conducted using cross-sectional method by distributing verified questionnaire. The data obtained for this study was analysed with Statistical Package for Social Science (Version 28.0). The findings indicated that transformational leadership, person-organizational fit, perceived organizational support, and psychological well-being had significant impacts on IWB. However, there was no relationship between interpersonal conflict and innovative work behaviour. It was also analysed that the most significant factor was Person-organization fit. Therefore, the organization and employees of Malaysia Airport Holdings Berhad, Terminal Service Division (TSD), Kuala Lumpur International Airport were hoped to concentrate on Person-organizational fit to enhance innovative work behaviour thus improve performance.

Transportation Tourism – Generation Z Satisfaction Towards AIRQUAL on Low-Cost Airlines

The Airline Deregulation of Act 1978 created a new type of airline that is both cheap and affordable which is known as low-cost carriers (LCCs). Low Cost-Carriers (LCCs) are defined as airline that differentiates themselves in the market through reduced ticket prices. This paper investigate the relationship between Generation Z satisfaction on LCC airlines based on AIRQUAL dimensions. The paper also aims to determine what factor influences Generation Z satisfaction the most based on the AIRQUAL dimension. Data was collected via face-to-face intercept survey at arrival lounges of Kuala Lumpur International Airport Terminal 1 (KLIA T1) and Kuala Lumpur International Airport Terminal 2 (KLIA T2) of Low-Cost Airlines (LCCs) passengers, particularly Generation Z. In total, 227 valid responses were used for the final analysis. The study used Statistical Package for the Social Science (SPSS) to test validate the research model and hypothesis posted. The result revealed that Generation Z's satisfaction as a passenger is significantly affected by the AIRQUAL model. The study contributed to passenger satisfaction in the LCC sector is of the utmost importance for both airlines and the broader tourism industry, specifically concerning the service quality of LCCs by using the AIRQUAL framework. Furthermore, study of LCC passenger satisfaction yields valuable insights into the preferences and expectations of cost-conscious passengers. This information was significant for destinations and tourism businesses seeking to attract and cater to this market segment.

Metallic Cylinder Reflected Power Measurement For 93.1GHz Frequency Modulated Continuous Wave Radar Calibration

A metallic cylinder is one of the best materials and shapes to calibratingradar system performance. In addition toits reflective properties, metallic cylindersallow foraccurate modeling for prediction of radar cross-section (RCS). This study presents themeasurement of a metallic cylinder with a diameter of 4cm and a height of 3cm as a target,analyzedinthe millimeter-wave (mm-wave) spectrum. Theexperiment was conducted in thereal airport environment at Kuala Lumpur International Airport, Malaysia, underclear sky conditions. The measurement was carried out at 93.1 GHz utilizing aFrequency Modulated Continuous Wave (FMCW) radar to consistently detect the target. TheRCSof the metallic cylinder wasmeasured at differentangles relative to therunway pavement. The results showed that the measurements exhibited smaller RCS value at longer ranges, with an average of –43.47 dBsm,compared to –30.16 dBsm at shorter ranges,indicating a total change of 13.31 dBsm. The reflectivity characteristics of the radar target, theoretical measurementsof the metallic cylinder, incident anglesfrom the radar target, and measurement evaluationsare presented in this paper.

How to make you spend more in the airport? An investigation towards ECSI model on willingness to spend more in airport

This study intends to uncover the potential drivers that motivate air passengers to spend more in the airport. To address the gaps in the literature, this study proposed a model that integrated the European Customer Satisfaction Index (ECSI) and Experience Economy Theory. Data was collected from 341 passengers at Kuala Lumpur International Airport and analyzed using Partial Least Squares - Structural Equation Modelling (PLS-SEM). The structural model results suggested that willingness to spend more depended on the passengers’ satisfaction and perceived value. Experience economy was found to mediate the path between airport image and passenger expectation on perceived value. Implications and suggestions for further research were discussed.

Lessons from the Lab: SARS-CoV-2 Detection Rate amongst the Vaccinated Travel Lane and Non-Vaccinated Travel Lane Travellers into Malaysia.

The vaccinated travel lane (VTL) between Malaysia and Singapore was implemented to facilitate travelling between countries without the need for quarantine. i) Observe the rate of positive SARS-CoV-2 test results amongst inbound international travellers; ii) Explore possible factors associated with the outcome of test results between VTL and non-VTL travellers. This is a retrospective cross-sectional study involving air travellers arriving in Malaysia via the Kuala Lumpur International Airport (KLIA) or Kuala Lumpur International Airport 2 (KLIA2) who were tested for SARS-CoV-2 by reverse transcriptase polymerase chain reaction (RT-PCR) from 29 November 2021 to 15 March 2022. Subject demographics and RT-PCR results were retrieved from the laboratory information system and statistically analysed. Out of 118,902 travellers, mostly were Malaysian nationals (62.7%) and VTL travellers (68.2%) with a median age of 35 years old. A total of 699 (0.6%) of travellers tested positive on arrival, out of which 70.2% had cycle threshold (Ct) values > 30 (70.8% of VTL and 70.0% of non-VTL cohorts). Non-VTL travellers were 4.5 times more likely to test positive compared with VTL travellers (1.25% versus 0.28%; P < 0.001). Tighter entry requirements including vaccination status and testing frequency, the use of sensitive detection methods on arrival and similar public health policies between countries may have contributed to the VTL being a safe and cost-effective mode of travel.

Examining Service Quality at the Destination Level: The Case of Malaysia

Studies on service quality have gained significant attention from practitioners, managers, and researchers in the tourism industry. Malaysia is experiencing an unstable and declining pattern in the rate of international tourists’ expenditure on services they receive in this country, highlighting a severe challenge in planning the right services to offer tourists since they refuse to spend on the services provided. Therefore, this research investigated the dimensions of service quality at the destination level to improve the quality of a destination. Self-administered questionnaires were distributed to international tourists from the United Kingdom and Australia at Kuala Lumpur International Airport. The pilot study’s data, involving 100 respondents, were tested using Exploratory Factor Analysis (EFA) and reliability analysis. Subsequently, 337 usable questionnaires were collected from fieldwork and analyzed using Confirmatory Factor Analysis (CFA). The study findings identified four dimensions of destination service quality: health and hygiene, accommodation, shopping, and information facilities. In addition, it suggested that tourism management and local citizens (Malaysians) should focus on these four dimensions to enhance the overall quality of service in Malaysia, thereby enhancing tourist satisfaction and spending on the services provided in the country. The limitation of this research was that the data were collected solely at Kuala Lumpur International Airport (KLIA). Future research may include other Malaysian international airports to strengthen the generalizability of the results.

Industry 4.0 Elements in Enhancing Future Customer Expectations in KLIA

The rise of new digital technologies is driving the change of various industries around the world. Henceforth, the fourth industrial revolution has opened a new era to the aviation industry through higher levels of automation and digitalization implementations. The digital transformation of airports is expected to bring seamless experiences to passengers through the implementation of industry 4.0 pillars. Customer expectations have elevated as the aviation industry in Malaysia transforms into Airport 4.0 for the future. The objective of this study was to evaluate the nine industry 4.0 elements in enhancing the customer expectations in Kuala Lumpur International Airport by focusing on the diffusion of innovation theory. Additionally, the study was conducted among the millennials to further enhance the significance between Airport 4.0 and its cohesion to this group. Quantitative research using simple random sampling technique was conducted by distributing questionnaires using the online platform. Results obtained from 204 respondents indicated significant relationships between the nine elements of industry 4.0 and expected enhancement toward customer expectations in Kuala Lumpur International Airport. Henceforth, airport management should further focus and divert resources toward enhancing the experience of industry 4.0 elements in consideration of customer needs and wants. This would create a heightened customer experience and at the same time elevate the competitiveness of the airport.

Line of sight visibility analysis for foreign object debris detection system

It is challenging to monitor busy airports’ runway through visual inspection to precisely detect foreign object debris. Currently, many technologies for the detection of foreign object debris are available. It has been investigated that millimeter-wave radar technology’s detection capability can be one of the most effective techniques for detecting foreign object debris as it is weather-resilient. However, the positioning and height of a millimeter-wave radar pole covering the runway area, considering the existing runway infrastructure, are challenging. The task involves finding the appropriate placement and optimum height. This paper presents a novel method of line of sight visibility for placement and height of radar pole using human factor research to ensure that each point on the runway is visible from various heights of the millimeter-wave radar pole to the runway locations. Kuala Lumpur International Airport, Malaysia runway 32L/14R, has used a case study to test the visibility analysis. The visual analytic test’s successful results for different millimeter-wave radar pole locations and viewing heights under a visible and invisible line of sight conditions on the runway have been verified in the field experiment.

Review on Foreign Object Debris Detection Technologies and Advancement for Airport Safety and Surveillance

The rapid growth of air traffic worldwide leads to frequent landing and takeoff of airplanes at busy airports. Therefore, the airport runway must be safe and clean from any tiny size and shape of foreign object debris that is very hard to detect by visual inspection. For successful and fast removal of foreign object debris, an efficient system capable of precisely detecting foreign object debris is required. This paper presents a review of the available technologies to detect foreign object debris and compares commercially available foreign object debris detection technologies. The review has revealed that millimeter-wave radar technology is one of the most efficient foreign object debris detection techniques as it is weather resilient. Furthermore, millimeter-wave radar integrated with radio over fiber technology provides a cost-effective solution to detect foreign object debris within 10 seconds at 96 GHz frequency. A pilot test has been carried out at Narita International Airport, Japan and Kuala Lumpur International Airport, Malaysia, to detect foreign object debris either in a mobile or immobile position.

FMCW linear cell radar interference mitigation through control of signal delay in radio-over-fiber links

To alleviate the danger of foreign object debris on runways, Frequency Modulated Continuous Wave linear cell radar based detection systems have been evaluated in the literature. This radar uses a 90 GHz millimeter wave and radio-over-fiber (RoF) to achieve high detection accuracy and low cost. This paper reports the experimental results of interference mitigation experiments at Kuala Lumpur International Airport. False images formed due to interference can be suppressed by performing simple signal processing on more than one radar image in which the transmission delay in RoF links is discrepant.

No promising antidote 25years after the Tokyo subway sarin attack: A review.

On the battlefields of Syria, many innocent civilians have been killed or injured by sarin poisoning. In Malaysia in February 2017, a North Korean man was assassinated with VX at Kuala Lumpur International Airport. In the face of such threats, a more effective antidote against organophosphonate acetylcholinesterase (AChE) inhibitors is needed, one that can freely penetrate into the central nervous system (CNS) through the blood-brain barrier (BBB). In the 1995 Tokyo subway sarin attack, which produced more than 6,000 victims, 2-pyridinealdoxime methiodide was the most commonly used antidote in hospitals, but it was unable to prevent CNS damage and no other oximes have been approved for use in Japan. Ultimately, 12 people died, and many victims had severe neurological injuries or sequelae. Although more than 25years have passed since the incident, progress has been slow in the development of a new antidote that can penetrate the BBB, restore AChE activity in the CNS, and definitely prevent brain injury. From the perspectives of countering terrorism and protecting innocent people from nerve agent attacks, the search for nerve agent antidotes should be accelerated with the goals of improving both survival and quality of life. This review gives an overview of a series of our studies on the development of a new antidote since the Tokyo subway sarin attack and emphasizes that there is unfortunately still no promising antidote for saving the CNS in Japan.

Key drivers of passengers' overall satisfaction at klia2 terminal

The purpose of this study is to examine the airport service quality dimensions based on the ASQ survey and investigate the best predictor for overall satisfaction. The context of this study is the klia2 terminal passengers, which are predominantly users of the low-cost carriers at Kuala Lumpur International Airport. Secondary data obtained from the airport operator on the 2016 ASQ survey for the klia2 terminal was analysed using the PLS-SEM method. The grouping and impact of the thirty-three service quality elements from the ASQ survey were tested against the overall satisfaction element. The findings indicated that twenty-two out of the thirty-three elements were valid measures for the klia2 terminal users which forms the eight dimensions i.e. access, airport environment, airport facilities, arrival services, check-in, finding your way, passport and security. Airport environment was found as the best predictor in determining passengers’ overall satisfaction at klia2 terminal and should be given particular focus by the airport operator for continuous improvements.

Linguistic landscape in Kuala Lumpur international airport, Malaysia

ABSTRACT This article presents the results of a small-scale study on the linguistic landscape in the two terminals of the Kuala Lumpur International Airport. Thirty-one digital photos of non-identical signs out of a total of 368 ‘top-down’ signs identified in the public space were collected, and questionnaires were administered to airport users to gauge their attitudes towards the languages used on the multilingual signs in the two airports. The findings showed that (1) Malay, which is the sole national and official language of the country, is displayed in the dominant position in all the multilingual signage. (2) English, which is displayed below Malay, indexes English as the second most important language after Malay besides being the language for international communication. (3) The display of Japanese, Arabic, and Chinese at the same level and in the same-sized font indicates that these languages are given equal priority in a top-bottom system. (4) Most of the two airport users agreed that a combination of Malay and English should be used on the signage in Malaysian airports and are happy with its multilingual environment. However, some local Malaysians strongly feel that Tamil should be added to the signage.

Behavioral Intention Towards “Halal Hotels”: Religiosity or Ethnicity?

The primary purpose of this study is to empirically examine and compare the effects of religiosity and ethnicity in influencing behavioral intention towards halal hotels concept. Is it the religion or ethnic values that really matters in selecting an Islamic concept of hotel such as the halal hotel? This study involving 492 respondents randomly selected among travelers at the Kuala Lumpur International Airport used SEM as the main method to test the hypotheses. Underpinned by the Theory of Reasoned Action (TRA), the findings of this study revealed that religiosity (represented by the construct of religious commitment) significantly influence behavioral intention towards halal hotels via attitude while ethnicity (represented by ethnic identity) has no significant influence on intention to patronage a halal hotel. Theoretically, this present study help extends the TRA model by incorporating religiosity factor in the context of Islamic tourism. With regard to practical implications, the findings provide inputs to the hoteliers particularly in the hotel’s positioning theme development as well as marketing communication strategies.

Performance Benchmark in Febrile Mass Screening Detection

Recently, detecting and tracking people using infrared sensors in public surveillance has been given attention by many researchers since the global outbreak of severe acute respiratory syndrome, and machine vision is bound to play an important role. In machine vision, sliding window approach has appeared as most promising approach. Since Papageorgious et al who proposed the first sliding window detetectors until Dalal et al who have come out with a large gains detector based on histogram adoption, the ideas of sliding in human detections continue to serve as a root for modern detectors. While there is increasing research in thermal spectrum, very little research focus on the effectiveness of state of art detectors in febrile mass screening application. The exposed area of head-to-shoulder is an important body part for region of interest detection priorly before the temperature of febrile person is measured by the thermal camera. In addition, some of the thermal datasets used in previous research are more fit to surveillance or safety applications where the targets are mostly far-scales. One of the challenges in detecting the pedestrian in thermal images is the nature and quality of image in infrared spectrum as well as the real crowd situation in public area that cause occlusion. Therefore in this paper, we are interested to evaluate the top three detectors’ performance on thermal images taken during fever screening in Kuala Lumpur International Airport. We also analyze the best approach to be adopted in the detection using a new context of training and evaluation.

Airport passengers' adoption behaviour towards self-check-in Kiosk Services: the roles of perceived ease of use, perceived usefulness and need for human interaction

PurposeThe purpose of this paper is to examine the factors influencing passenger adoption and behaviour of self-service technology (SST) in airports. This study adopted the Theory Acceptance Model (TAM) and extended the model by including the need for human interaction (NI) construct in the study framework. Design/methodology/approachThe research framework is based on the theoretical concepts of SST usage from the inter-disciplinary field. Four hundred two questionnaires were collected from passengers who used the self-check-in kiosks in Kuala Lumpur International Airport (KLIA and KLIA2). The collected data were analysed using the structural equation modelling (SEM) technique. FindingsDifferent factors determine passengers' willingness and adoption of SSTs. Perceived ease of use and perceived usefulness significantly affect passenger adoption and behaviour of SSTs in airports. However, the passenger was much comfortable with the SST as the moderating effect of need for human interaction shows a negative result. Practical implicationsThe findings contribute to an understanding of how and why passengers use SSTs, which is critical from a customer relationship management (CRM) perspective. Better strategies can be developed to manage and coordinate SSTs delivery in the airport by understanding the passengers’ experience from the self-check-in kiosks. Originality/valueThis paper goes beyond the basic SSTs usage and intentions study by highlighting the nonimportance of human interaction in SSTs usage specifically by airport passengers.

Perception of User on the Automated Smart Trolley at Klia2, Malaysia

Kuala Lumpur International Airport 2 (KLIA2) that located at Sepang is a hub for both local and international low cost airlines. KLIA2 is the new airport in Malaysia that operated since 2014 accommodate about 45 million passengers every year. KLIA2 was comprises of Main Terminal Building (MTB), Sky bridge, Satellite Building, connected piers and a gateway@KLIA2 shopping mall which is attached to the car park facility with retail space of 32,000 sqm to accommodate 225 retail outlets. With this size of area, passenger need trolley to make ease for them carry out their luggage. This study was carried out to determine the perception of user on the current trolley at KLIA2 and future Automated Smart Trolley. Twenty respondents has been interview based on the questionnaires that has been develop. The overall finding of this research indicate that the majority of the respondents agreed with the development of Automated Smart Trolley.