Knowledge Management Processes Research Articles

Impact of collective knowledge on individual research competence: exploring the mediating influence of knowledge management processes

PurposeThe purpose of the current study is to investigate the impact of collective knowledge on individual research competence. Further, the study investigates the mediation effect of the knowledge management process (KMP).Design/methodology/approachThe cross-sectional study adopts a quantitative conclusive research design. The study collects data specifically from academicians of Uttarakhand higher education institutions (HEIs). The study uses random sampling because the list of faculty members is uploaded on the website of the university portal. The author directly sends the questionnaire to the email of the respondents and uses social media platforms. For the data analysis, the study used SMART-PLS 4.0.FindingsThe findings of the study reveal that KM infrastructure (KMI) and KM strategy directly impact KMP. The study also reveals that the KMP significantly impacts individual research competence. The current study also finds partial mediation support among KMI, KMP and individual research competence, and between KM strategy, KMP and individual research competence.Research limitations/implicationsThe current study uses a cross-sectional research design, future studies may include the longitudinal design to measure the effect of KM elements on individual research competence. The current study includes the data from the Uttarakhand region only, and it is difficult to generalize the results specifically to other states.Practical implicationsThe study emphasizes the importance of KM system development, a supportive KMI and a balanced KM strategy in HEIs.Originality/value Investigating collective knowledge’s impact on individual research competence, this study unveils mediation in KMP. Future research can broaden horizons by using the model.

Institutional pressure and corporate green innovation—the influence of knowledge management process

Institutional pressure and corporate green innovation—the influence of knowledge management process

Strategies for fostering intra-entrepreneurial behaviour: the role of high performance work practices and knowledge management processes

Established firms are increasingly adopting practices aimed at fostering intrapreneurial initiatives to ensure their long-term survival. This paper analyzes the role that employee perceptions of high-performance work systems and knowledge management processes can play in fostering intrapreneurial behavior. The findings offer guidance to help practitioners promote these behaviors, highlighting the importance of high-performance work systems that enhance knowledge management processes, particularly knowledge sharing.

The WISED knowledge-creating company: rethinking SECI model in light of the digital transition

Purpose The effect of digital transition on knowledge management (KM) processes is becoming relevant for companies operating in different industries and the body of literature examining this impact is rapidly growing. This paper aims to critically analyse the literature on the impact of digital transition on KM by rethinking the SECI model proposed by Nonaka and proposing the WISED model for the digital knowledge-creating company. Design/methodology/approach The systematisation of existing studies on the topic and the analysis of the evolution of knowledge creation process in the era of digital transition was carried out through a bibliometric approach. Findings According to the traditional epistemological and ontological dimensions and considering the innovative KM processes identified by this study (i.e. webification, informalisation, systematisation, explicitation and digitalisation), the results highlight how the proposed WISED model can be adopted by organizations to manage knowledge through the use of digital technologies. Originality/value Digital transition seems to open up new horizons that can expand the potential use of the WISED model for organisations and society.

How knowledge-based HRM practices affects aspects of innovation capability through knowledge management: the moderating role of innovative culture

Purpose Given the important of knowledge resource and human capital for improving innovation competence, the purpose of this study is to examine the influence of knowledge-based HRM practices on product and process innovation of firms via the mediating role of knowledge management capability and moderating role of innovative culture. Design/methodology/approach The paper used structural equation modeling and empirical data collected from 271 participants in 156 manufacturing and service firms to examine the level of how knowledge-based HRM practices and knowledge management affect product and process innovation under the moderating role of innovative culture. Findings The research findings confirm the mediating roles of knowledge management between knowledge-based HRM practices and two specific types of innovation namely product and process innovation. It also firstly reveals the positive moderating role of innovative culture in enhancing the effects of knowledge management on product innovation. The results underline the necessity of building an innovative climate and knowledge-based HRM practices to stimulate knowledge management for improving innovation capability of firms in the developing and emerging markets. Research limitations/implications The paper helps bring deeper insights to leaders and practitioners about the new knowledge-based approach that enhances innovation competence for organizations. Originality/value The paper significantly contributed to theoretical and practical initiatives on theory of HRM practices and knowledge management by showing different moderating and mediating mechanism thereby firms can follow to enhance innovation capability of firms in developing and emerging markets.

Indigenous knowledge management: a catalyst for food security among Ghanaian yam farmers during COVID-19

ABSTRACT The research examined the influence of indigenous knowledge management on the food security of Ghanaian subsistence yam farmers amid the COVID-19 pandemic, utilising a descriptive correlation survey approach. The study encompassed 384 yam farmers selected using a multistage sampling procedure. Descriptive and inferential statistics were employed in the study. A statistically significant relationship was found between food security and various elements that support knowledge management processes. These factors, along with knowledge distribution (i.e. dissemination of indigenous knowledge) and knowledge conversion (i.e. adapting indigenous knowledge into community activities), jointly explained 74.0% of food security variation among peasant farmers during the pandemic. Indigenous knowledge management positively impacted food security in this context. Integrating indigenous knowledge with modern agricultural practices could enhance productivity and sustainability. The study underscores the importance of involving local communities in designing food security interventions for lasting positive impacts on livelihoods. It recommends the active participation of local people in shaping such interventions.

The Role of Organizational Culture on Knowledge Management and Green Innovation in Private Universities

Innovation for sustainability in private universities has emerged as a crucial area of research globally. The existing literature highlights the significance of organizational culture, knowledge management, and green innovation in achieving sustainability goals. This study aims to determine the influence of organizational culture on knowledge management and green innovation in private universities located in LLDIKTI Region II. A cross-sectional research design was employed, with data collected via questionnaires from a sample of 305 respondents from private universities in LLDIKTI Region II. The data were analyzed using the Smart PLS structural equation model to test the proposed hypotheses. The findings of this research align with human resource-based theory, which posits that organizational sustainability is determined by the strength of its internal resources. The results confirmed that organizational culture significantly influences knowledge management (Hypothesis 1) and green innovation (Hypothesis 2) in private universities within the specified region. The study also underscores that private universities function as quasi-public organizations that blend business principles with a social approach to meet community needs while maintaining high competitiveness in a globalized world. This research contributes to the body of knowledge by examining the multidimensional relationship between knowledge management processes, organizational culture, and green innovation in private universities. By exploring these interconnections, the study provides valuable insights for enhancing sustainability and competitiveness in higher education institutions. The study concludes that a strong organizational culture is essential for fostering effective knowledge management and promoting green innovation in private universities. Future research could expand the sample size and incorporate additional variables, such as organizational commitment, to deepen the understanding of the dynamics at play.

Unlocking value: exploring digital transformation's influence on knowledge management of national football associations

ABSTRACT Research question There is a lack of understanding of the role of digital transformation (DT) on the management of knowledge in sport organisations. This study addresses the relationship between DT and knowledge management (KM) and looks at how digital change affects KM processes, the value creation possibilities of generating and applying digital knowledge, and how the opportunities for staff in sport organisations to generate new knowledge are evolving. Research methods An exploratory qualitative study was conducted through semi-structured interviews with 82 executives from 43 different national football associations (NFA). The participating NFA were spread across all six continental associations (AFC, CAF, OFC, CONCACAF, CONMEBOL, UEFA). Results and findings Digital KM enables NFA to better understand fan and consumer behaviour, adapt offers, and make informed decisions. Digital KM is critical to optimising organisational performance, effectively engaging stakeholders, and driving innovation within the NFA. Human resources at all levels of the organisation and their attitudes, skills, and embeddedness in the change process are key success factors for digital KM. In the sports performance sector talent identification, talent development, and match analysis benefit considerably from digital KM. Implications NFA should invest in digital infrastructure, data analytics, and staff training to improve their digital KM. This enhances their capabilities for digital value creation and can thus promote their sustainable growth which will benefit football development.

Knowledge management process and worker’s performance: role of smart technology and training/ skill development

The objectives of this study are to examine the impact of Knowledge management process on worker performance in Hail health cluster, to inspect the mediating role of smart technologies between Knowledge management process and worker performance. Further, to explain the importance of training/skill development as moderator between use of smart technologies and worker performance in the context of Hail health cluster Saudi Arabia. This study is quantitative in nature and data is collected with the help of well-developed questionnaire randomly from 302 employees working in different hospital in Hail health cluster. Smart PLs is used, for analyzing the PLS-SEM of conceptual framework. After the Analysis, this study found positive and significant relationship of knowledge management process (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Further, smart technologies play important role in enhancing the worker performance directly and also play mediating role between of knowledge management process (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Moreover, training/skill development has positive moderating role between smart technologies and worker performance. This study not only has theoretical and empirical implications but its practical implication, this study provides the open horizon for utilization, sharing and acquisition of knowledge for increasing the performance of worker in healthcare sector. Further, this study explains the smart technology mediating role to link these variables. Moreover, it is considered that training/skill development is important for utilization smart technologies for enhancing the performance of healthcare workers. Overall, this study is very beneficial for the ministry of health, administration and policy makers for development of this heath sector by boost up the productivity of employee. This study is very important in the context of health cluster of Hail. With the best of authors’ knowledge this study is one of the initial studies related to unveil the impact of knowledge management process with its important dimension such as (knowledge sharing, knowledge acquisition and knowledge utilization) with worker performance. Further smart technologies are mediator and training/ skill development is moderator.

Innovative Approach: Leveraging Design Thinking for Enhancing Knowledge Sharing in Knowledge Intensive Firms

Purpose: This research delves into the intricate challenges of knowledge management (KM) within technical departments of knowledge-intensive firms (KIFs), with a specific focus on preserving critical knowledge amidst employee turnover. Recognizing the four main components of KM—people, process, content/IT, and strategy—and emphasizing the paramount importance of individuals in KM alongside the human-centric approach of design thinking (DT), the study aims to enhance KM processes, particularly knowledge sharing (KS), utilizing DT to fortify organizational success. Methodology: This study utilizes mixed method action research, which includes in-depth interviews and observations, immersion and questionnaire to collect employee insights. Thematic analysis is utilized to identify key challenges. Employing the DT framework, the research progresses through problem definition, ideation, prototyping, testing, and iterative refinement stages, following the structured steps of DT. Findings: Thematic analysis identifies persistent KM challenges, encompassing individual, organizational, and technology barriers. These challenges are effectively addressed through innovative solutions developed with DT principles, leading to tangible enhancements in KM processes. Iterative cycles of prototyping and testing further refine these solutions, particularly in facilitating KS among employees. Originality: This research demonstrates the efficacy of DT in addressing KM challenges within KIFs. Through prioritizing human-centric problem-solving, DT's iterative and learning-oriented nature boosts organizational efficiency and stimulates innovation. The direct engagement of end-users in solution design further highlights the cost-effectiveness of this approach, ultimately enhancing KM outcomes. Contribution: The study presents solutions tailored to the unique challenges of KM, transferable not only within the technical department but also across KIFs. Given the prevalence of unsuccessful KM implementations, the human-centric ethos of DT emerges as a pragmatic and economical approach for diagnosing and mitigating KM obstacles. Nonetheless, the study highlights the adaptability of DT in addressing specific KM issues, offering a pathway for other departments to tackle their KM challenges effectively.

Relationship Between Occupational Stress Level and Readiness Towards Knowledge Sharing Among IT Sector Employees

In the era of a knowledge-based economy, effective knowledge management, including knowledge sharing, is one of the determinants of organizational performance. Therefore, the task of companies should be to optimize the process of knowledge sharing, which is achieved by, among other things, a thorough understanding and use of the factors that affect this process. Aim. The purpose of the article was to study the relationship between the level of occupational stress and readiness towards knowledge sharing among IT Sector Employees. Method. A cross-sectional study model was applied. The study included 98 employees from the IT industry. The study used the Perceived Stress at Work Scale (PSaW) by Chirkowska-Smolak and Grobelny and a self-designed survey including: demographic data, work-related variables and questions about knowledge sharing with co-workers. Results. In the surveyed group of IT workers, greater readiness to share knowledge was found among employees who showed lower scores on the PSaW scale. In addition, significant relationships were found between the study variables according to the selected variables, including that among women with low rates of perceived stress at work, older women showed greater willingness to share knowledge compared to younger women. Furthermore, in terms of work-related variables, the results showed that among men declaring high rates of stress, those with shorter seniority were more willing to share knowledge compared to men with longer seniority. Conclusions: The research findings significantly broaden knowledge in the sphere of the factors influencing the effective organization of the knowledge management process, particularly knowledge sharing under stressful work conditions. This knowledge can be useful especially for IT managers.

Impact of entrepreneurship on technological innovation in the digital age: a knowledge management perspective

PurposeThis study aims to use the knowledge management perspective to examine the mechanism through which entrepreneurship drives firms’ technological innovation in the digital age. The objective is to develop a multi-stage integrated theoretical model to explain how entrepreneurship exerts its influence on firms’ technological innovation with a particular focus on the knowledge management perspective. The findings can be used for the cultivation of entrepreneurship and for the promotion of continuous technological innovation activities.Design/methodology/approachThis study uses a case-based qualitative approach to examine the relationship between entrepreneurship and technological innovation. The authors first analyze the case of SANY and then explore the mechanism of how entrepreneurship can promote a firm’s technological innovation from the perspective of knowledge management based on the technology-organization-environment framework. An integrated theoretical model is then developed in this study.FindingsBased on a case study, the authors propose that there are three main processes of knowledge management in firms’ technological innovation: knowledge acquisition, knowledge integration and knowledge creation. In the process of knowledge acquisition, the joint effects of innovation spirit, learning spirit, cooperation spirit and global vision drive the construction and its healthy development of firms’ innovation ecosystem. In the process of knowledge integration, the joint effects of innovation spirit, cooperation spirit and learning spirit help complete the integration of knowledge and further the accumulation of firms’ core knowledge resources. In the process of knowledge creation, the joint effects of mission spirit, learning spirit and innovation spirit encourage the top management team to establish long-term goals and innovation philosophy. This philosophy can promote the establishment of a people-oriented incentive mechanism that helps achieve the transformation from the accumulation of core knowledge resources to the research and innovation of core technologies. After these three stages, firms are passively engaged in the “reverse transfer of knowledge” step, which contributes to other firms’ knowledge management cycle. With active knowledge acquisition, integration, creation and passive reverse knowledge transfer, firms can achieve continuous technological innovation.Research limitations/implicationsThis study has important theoretical implications in entrepreneurship research. This study helps advance the understanding of entrepreneurship and literature on the relationship between entrepreneurship and technological innovation in the digital age, which can broaden the application of knowledge management theories. It can also help better understand how to develop healthy firm-led innovation ecosystems to achieve continuous optimization of knowledge and technological innovation in the digital age.Originality/valueThis study proposes an integrated theoretical model to address the issues of entrepreneurship and firms’ technological innovation in the digital age, and it is also one of few studies that focuses on entrepreneurship and innovation from a knowledge management perspective.

Tacit knowledge management process, product innovation and organizational performance: exploring the role of affective trust and task efficiency

PurposeNowadays, it is hard to retain a knowledge monopoly since tacit knowledge has become essential for innovation and organizational effectiveness (ORP). This study analyzed the role of product innovation as a mediator in the relationship between the tacit knowledge management process (TKMP) and organizational performance. In addition, two moderating variables were examined: (1) Affective trust (AFT) between the tacit knowledge management process and product innovation relationship and (2) Task efficiency in product innovation and organizational performance (ORP) relationship.Design/methodology/approachAround 344 questionnaires were collected from various Chinese regions between February and April 2023 to conduct this study. The regression, mediation and moderation analyses on lower and higher-order data were evaluated using the SmartPLS approach.FindingsThe results validate that product innovation mediates the connection between managing tacit knowledge and the organization’s performance. Affective trust also plays a positive moderating role between tacit knowledge and product innovation. These results provide valuable theoretical and practical insights, substantiating various direct, indirect, mediate, and moderated effects hypotheses.Research limitations/implicationsThe scope of the study was restricted to manufacturing companies; however, further research may broaden the model’s scope to include other industries. Furthermore, future research should continue to explore the role of task efficiency in the innovation process and identify strategies for enhancing task efficiency in organizations.Practical implicationsThe study establishes the significance of effectively managing tacit knowledge for fostering product innovation. Company managers and leaders can promote employee trust, enhancing innovation capabilities and overall organizational effectiveness.Originality/valueThis study, involving dual moderation, explores the connections between processes of managing tacit knowledge, product innovation and organizational performance. It addresses research gaps, enriching the understanding of managing tacit knowledge, leading to organizational innovation and performance improvements. The study also highlights how affective trust is vital in strengthening the connection between TKMP and product innovation.

Impact of knowledge management infrastructure and processes on automobile manufacturing firm innovative performance through the mediating role of agile project management practice

Purpose The purpose of this study is to examine knowledge management (KM) infrastructure and processes on automobile manufacturing firm innovative performance through the mediating role of agile project management (APM) practice. Design/methodology/approach The data collection involved purposive and convenience sampling techniques to gather information from 692 employees employed in various public and private automobile manufacturing firms operating in Pakistan. To test the hypothesis, data analysis was conducted using Smart PLS software version 4, using the partial least squares and structural equation modeling technique. Findings The result revealed that knowledge management infrastructure and processes has a positive and significant effect on firm innovative performance. Moreover, agile project management practices positively and significantly mediate the relationship between knowledge management infrastructure and processes and firm innovative performance. Practical implications The performance of high-tech automobile manufacturing firms can be enhanced by implementing agile project management practices, especially when stimulated by external factors such as innovation. In an increasingly dynamic environment, innovation acts as a favorable factor that amplifies the positive impact of agile methodologies on firm performance. Originality/value Researchers can use these findings to identify knowledge gaps that need to be addressed in future studies and understand how strategies relate to processes within the KM-APM framework. This study provides practitioners with insights on applying KM practices in an APM context to enhance knowledge performance. Practitioners can use the framework to plan KM activities that support corporate strategy across all organizational layers, ensuring the appropriate knowledge is conveyed at each level.

Knowledge Management for Improved Digital Transformation in Insurance Companies: Systematic Review and Perspectives

Knowledge Management (KM) plays a pivotal role in contemporary businesses, facilitating the identification, management, and utilization of existing knowledge for organizational benefit. This article underscores the indispensability of effective KM processes in the insurance industry, which is undergoing profound digital transformation. Through a systematic review utilizing the PRISMA framework, we meta-analyzed 85 high-quality scientific papers sourced from prominent databases spanning 2008 to 2022. Our examination centers on the diverse implementation processes of KM worldwide, emphasizing the integration of information technologies to enhance data collection, analysis, processing, and distribution within insurance companies. The objective of this review is twofold: to devise efficient methods for implementing KM systems in the insurance sector and to delineate practical research directions in this domain.

Breaking down barriers: exploring the impact of social capital on knowledge sharing and transfer in the workplace

The COVID-19 pandemic has posed formidable challenges to economic mobility and corporate expansion. Among these challenges is its pronounced effect on knowledge innovation, a cornerstone upon which many organizations depend. To re-establish the flow of internal knowledge, organizations are compelled to refine their knowledge management strategies and amplify employees’ motivation and eagerness to share and transfer information. This study delves into the influence of knowledge management processes on employees’ knowledge-sharing and transfer behaviors, viewed through the lens of the social exchange theory. It also probes the role of social capital in fostering and augmenting employees’ involvement in refining these processes. Data was gleaned from 30 information service firms in mainland China, resulting in 483 valid responses. Our findings highlight that both relational and structural forms of social capital positively influence the knowledge management processes, subsequently enhancing employees’ knowledge-sharing and transfer behaviors.

The Effect of Technological Innovation and Knowledge Management Process on Organisational Agility: A Systematic Literature Review

The Effect of Technological Innovation and Knowledge Management Process on Organisational Agility: A Systematic Literature Review

Unveiling Influence: Assessing the Effect of ICT Tools on Student Activities through Knowledge Management Processes

Unveiling Influence: Assessing the Effect of ICT Tools on Student Activities through Knowledge Management Processes

Knowledge management in dealing with the crisis of the COVID-19 pandemic: Review, evaluation and improvement strategies

Knowledge is a strategic and valuable resource for reducing risk and damages and increasing resilience against disasters. More knowledge and a deeper understanding of COVID-19 might affect how we react to this disease and other pandemics in the future. Therefore, the successful and extensive implementation of knowledge management and paying attention to all related processes will help us in managing and dealing with such crises. This study's goal is to look into and assess how knowledge management is being used in dealing with the crisis of the COVID-19 epidemic in Iran and to propose strategies to improve it. This study is based on the performance of the health sector of Hamedan province, and it was conducted using three methods such as SWOT analysis, focus group (FG), and quantitative strategic planning matrix (QSPM). The results show that the most important strategies for improving the role of knowledge management in dealing with crises such as COVID-19 are the creation of organizational units in charge of implementing knowledge management in various health and treatment sectors, recognition and appreciation of effective and outstanding people in dealing with COVID-19 and increasing the commitment of senior managers to support the implementation of knowledge management. The important thing to mention in this connection is to pay attention to all knowledge management processes and attract the participation of all members of society in dealing with the COVID-19 crisis.

Bridging the theory-practice gap: a genealogical perspective on the most debated knowledge management challenges

ABSTRACT To address the theory-practice gap in knowledge management research, we identify the most persistent knowledge management challenges and proposed solutions over the past three and a half decades (1991–2023). Based on a systematic literature review combining a bibliometric and a qualitative content analysis, we conceptualise a genealogic (evolutionary) model to map the historical development path of three reappearing root challenges: (1) organisational antecedents to implement a knowledge-sharing culture (2) use of ICT for knowledge transfer and (3) knowledge conversion. We find that while topics 1 and 2 are established topics, topic 3 constantly renews itself by merging with innovation-related research streams. Further, our analysis reveals the general principle that the theory-practice gap opens at the end of the inception phase of a new challenge theme. We conclude that implementing artificial intelligence in knowledge management processes and fostering knowledge creation for sustainable development are the key topics for future research.