Knowledge Management Practices Research Articles

Indigenous knowledge management practices in subsistence farming: A comprehensive evaluation

The research evaluated the levels to which subsistence yam farmers operationalized indigenous knowledge management during the COVID-19 period. A descriptive survey approach was employed. The research comprised 120 randomly selected peasant yam farmers. Means, t-test, standard deviation, and ANOVA analysis were used to evaluate the data. The level of indigenous knowledge management process in terms of conversion, distribution, acquisition, application, and protection was moderate amongst the peasant yam farmers. Again, the level of indigenous knowledge management infrastructure in terms of culture, structure and technology was moderate amongst the peasant yam farmers. The study did not find a significant difference in the operationalization of indigenous knowledge management between male and female participants. Nevertheless, the study revealed a significant difference in the levels of operationalization of indigenous knowledge management among the different extension operational zones. Practically, the study emphasizes the significance of using, documenting, and reusing indigenous knowledge management strategies, thus, experienced (tacit), discovered (implicit), and known (explicit) knowledge which enriches the knowledge management literature. These strategies are highly beneficial in fulfilling the information requirements of farmers, particularly in times of a pandemic like COVID-19. It is recommended that training and capacity-building programs be provided to peasant yam farmers on effective knowledge management techniques. Older farmers need to be encouraged to mentor and pass down their indigenous knowledge to younger generations to ensure the continuity of valuable traditional practices.

EVALUATION OF HUMAN RESOURCE MANAGEMENT RESEARCH IN POST-SOVIET COUNTRIES: A BIBLIOMETRIC ANALYSIS

This study aims to conduct a bibliometric analysis to reveal the status of human resource management (HRM) studies in Post-Soviet countries while exploring research trends and future directions.Methodology. We have used bibliometric analysis to examine a bibliometric data. Web of Science database was chosen because it ensures that the studies identifi ed for analysis are relevant to the fi eld. In total, 133 articles were selected for bibliometric analysis. The VOSviewer software tool was used to construct and visualize bibliometric networks. Overall, these methods provide a comprehensive and reliable picture of the state of research in the fi eld being studied.Originality / value of the research. This study is the fi rst bibliometric analysis of HRM in Post-Soviet countries research. It contributes to the literature by bringing HRM studies in Post-Soviet countries and revealing the current position of the inquiry by determining the most cited authors, articles, journals, and organizations. It also sheds light on the future directions in HRM research in Post-Soviet countries.Findings. The fi ndings revealed that the most frequently used keywords were Human resource management, Russia, hrm practices, and fi rm performance. Bjorkman et al. (2007) were the most cited authors and Minbayeva et al. (2003), Andreeva & Kianto (2012), Bjorkman et al. (2007) were the most cited documents in HRM in Post-Soviet countries. The study also revealed a focus on human resource management, performance, capitalism, model, and transition economies. Additionally, the study found a trend toward exploring the HRM practices in MNCs and knowledge management. If research in the fi eld of HRM was diligently conducted in Kazakhstan from post-Soviet countries in early 2010, then research on the practice of personnel management in Kyrgyz enterprises actively began to take turn from 2018.

Knowledge Management Evaluation Using Digital Capability Maturity Model in Higher Education Institution

In the higher education institutions, they recognize the value of knowledge management (KM) in enhancing organizational performance and productivity. However, the current KM system faces challenges in adapting to modern issues and suffers from inefficient utilization. This paper aims to address these shortcomings by identifying the maturity level of KM using a digital capability maturity model (DCMM). To achieve this objective, data were collected through interviews, questionnaire surveys, and observations, and a descriptive data analysis method was employed. The study utilized the model's eight Business Transformation Management (BTM) disciplines to gain a comprehensive understanding and holistic analysis of digital transformation. The research findings revealed a defined maturity level (Level 3) of Effective Knowledge Worker Digital Capability. This suggests the need for strategic improvements to propel the institution towards a higher level of digital readiness. To elevate the KM maturity level, the paper recommends the development of a web-based Knowledge Management System (KMS) as a pilot project within the IT Operational department, before its potential company-wide implementation. The proposed KMS includes eight essential features, including document management, lessons learned, project management, announcements, schedules, FAQ page, and forum. This web based KMS promises to enhance knowledge sharing, collaboration, and accessibility. Beyond the specific institution studied, the research offers valuable insights for other organizations seeking to evaluate and improve their KM performance. By adopting the digital capability maturity model and considering the suggested features in the KMS, institutions can drive innovation and better adapt to the evolving landscape of knowledge management. Ultimately, this research contributes to the advancement of knowledge management theory and practice in higher education institutions, offering strategies to boost organizational agility and knowledge utilization. The findings can guide decision-makers in enhancing their KM strategies, ultimately leading to improved organizational outcomes and increased competitiveness in today's dynamic and rapidly changing environment.

Seven‐Layer Model for Creating Organizational KM Excellence

ABSTRACTThis paper proposes a practical seven‐layer model that provides a holistic framework for creation an optimal foundation for organizational knowledge management (KM). The research corpus consists of three data collection tools; In the physical field we conducted personal interviews and a focus groups with 52 KM professionals. In the online arena we conducted a web ethnography, in which we surveyed tens of thousands of posts and comments which were posted in two virtual KM groups on the Facebook social network. The research is based on the qualitative‐constructivist paradigm. The data were analyzed according to the thematic analysis method, relying on the grounded theory approach. The proposed conceptual framework contributes to the empirical knowledge of the KM field, and may stand to guide practitioners in successful implementation of KM practices in organizations.

Impact of Project Complexity on Project Success through Mediating Role of Knowledge Management Practices Moderating Role of Ambidextrous Leadership

The research article investigates the intricate dynamics within the IT industry of Pakistan, exploring the impact of project complexity on project success. Utilizing a quantitative, cross sectional approach with a sample of 384 IT professionals, the study reveals a negative influence of project complexity on project success. Knowledge management practices emerge as crucial mediators, mitigating the negative impact of complexity and fostering positive project outcomes. The findings underscore the pivotal role of ambidextrous leadership, indicating that leaders with adaptability enhance the relationship between project complexity, knowledge management practices, and project success. Key insights highlight the importance of cultivating a culture of openness and innovation, improving information collection about managerial requirements, and promoting diverse sources of knowledge acquisition within organizations. Additionally, the study emphasizes the significance of leadership behavior that encourages networking, brainstorming, and the transfer of best practices. The study contributes valuable insights for both academia and industry, paving the way for further research and strategic interventions in the evolving landscape of the IT sector.

Theoretical and Empirical Models of Organizational Learning Processes in Knowledge Management

Introduction. This study undertakes a comprehensive exploration of existing instructional organizational models, spanning various disciplines within contemporary educational theory and knowledge management practice. The core objective is to propose an all-encompassing model tailored specifically to the preparation of future educational managers. This model places a significant emphasis on integrated educational strategies, further enriched by the integration of organizational learning processes in the context of knowledge management.
 Aim and tasks. This study critically examines established models of organizational learning processes with the goal of developing a tailored model for training future educational managers. The goal is to equip aspiring educational managers with integrated didactic skills based on analyses of existing educational models that include concept analysis, model evaluation, and theoretical framework establishment.
 Result. Organizational learning principles drive data-driven refinement, collaborative cross-disciplinary strategies, and leadership development. Sharing best practices enhances strength, whereas iterative feedback processes mitigate its limitations. This dynamic framework encourages adaptable education, fostering continuous improvement in teaching methods, curricula, and managerial training for a sustained educational evolution. Leveraging insights from existing models, the primary aim is to establish an instructional framework that seamlessly integrates a diverse range of content. Notably, the suggested model for training educational managers integrates teaching methodologies, character development, and methodological support for cultivating cultural learning skills, all underpinned by organizational learning processes within the domain of knowledge management. Furthermore, this integrated model incorporates progressive learning objectives that progressively increase in complexity and span the methodologies and resources employed to ensure effective learning outcomes based on comprehensive feature assessment techniques that gauge understanding and competencies.
 Conclusions. This study navigates the landscape of models, culminating in the proposal of an integrated framework that caters to comprehensive aspiring training. This model facilitates the harmonious amalgamation of various subjects, and proficiencies introduce organizational learning processes within the domain of knowledge management. By fostering a multidisciplinary and holistic approach, this model equips future educators with the multifaceted demands of modern primary education while adequately managing knowledge within their organizational contexts.

Unleashing Continuous Improvement and Competitive Advantage Through BP-Driven Knowledge Management Processes

The knowledge management process (KMP) requires continuous enhancement and is closely intertwined with the corresponding organizational business processes (BPs). Despite efforts to improve the integration of KMP and BPs, many knowledge management practices are ineffective due to the organizations' failure to incorporate their KMP with BPs. The lack of a structured approach to automate KMP improvement, driven by BP changes, is a major challenge. This study presents a BP-driven KMP modeling methodology, which has been employed in an aviation manufacturing enterprise's design institute to assist its KMP. The evaluation findings reveal that the approach can effectively facilitate the integration of BPs and KMP, as well as achieve BP-driven automation, ensuring the KMP's dynamic and continuous improvement. By incorporating this approach, organizations can automate their KMP improvement and respond to changes in their BPs more effectively, thereby improving their overall performance and competitiveness.

ADDRESSING KNOWLEDGE MANAGEMENT ISSUES AT UNIVERSITY OF HOUSTON: OVERCOMING OBSTACLES TO IMPROVE ORGANIZATIONAL PERFORMANCE

Effective knowledge management (KM) is crucial for corporate success in today's fast-paced business landscape. This theoretical study explores how KM processes impact organizational performance. It provides a comprehensive framework drawn from existing literature to explain how KM can enhance decision-making, innovation, and operational efficiency when employed strategically. The study highlights key KM components: knowledge creation, dissemination, storage, and application, shaping business success. It categorizes and examines these elements, revealing their intricate relationships. The research explores how an open, collaborative culture promotes knowledge sharing and organizational performance. Additionally, it delves into the role of leadership in fostering a KM-focused culture, emphasizing leaders' influence on knowledge-driven initiatives. It shows how KM practices drive innovation by integrating insights from diverse areas. The study emphasizes leveraging digital platforms for information sharing, despite potential challenges like information hoarding and resistance. Overall, it underscores KM's vital role in organizational performance and provides insights for strategic decision-making in dynamic business environments.

Knowledge Absorptive capacity in Fintechs: Evidence from Latin America

Fintechs use technologies to offer financial services in a different way than traditional ones. The Fintech sector has seen rapid growth in the global economy and has expanded access to financial services to a wide variety of users; consequently, it has drawn the attention of academics around the world. Being knowledge-intensive organisations, Fintechs can absorb knowledge as a key competence. Absorptive capacity – which includes practices to acquire, assimilate, transform, and apply knowledge - has been analysed in previous studies as a factor that can influence organisational performance. However, most studies have used data from developed countries. The objective of this ongoing study is to analyse the knowledge management (KM) practices used by a Latin American Fintech to absorb knowledge. For this, a case study with a qualitative approach will be presented, using data from an international company of Peruvian origin, specializing in leasing. Data was collected through interviews. The information collected was transcribed and categorized for analysis. The analysis will include content analysis and narrative analysis techniques, supported by Atlas.ti software. The results contribute to the KM literature in two ways: First, by describing how knowledge absorption occurs in Fintechs. Second, by systematizing evidence on how KM practices act in organisations in emerging contexts, to support absorption capacity, and consequently, contribute to organisational results. On the empirical side, this study provides specific insights to managers of companies in the financial and technological sectors in emerging contexts, on how and which practices implementing to improve KM in their organisations.

Knowledge Management Practices and the Evolution of Healthcare Organizations based on a Certification Program

Quality certification programs are internationally recognized processes for externally assessing and improving quality, resolution, and sustainability in healthcare organizations. In these organizations, knowledge is a strategic intangible asset. Concurrently, knowledge management (KM), through its practices and tools, promotes the use of organizational knowledge, and can help transform knowledge into action in the dynamic, systemic, competitive, and demanding environment faced by such organizations. In this context, this study aims to analyze the association between strategic KM practices and the evolution of certified health organizations by measuring the evolution of quality descriptors implemented during participation in the certification program. The research adopts a quantitative approach, with a descriptive-exploratory nature, and follows a cross-sectional design. Presented here are concepts relative to the theme and constructs that support the analysis proposed in this study. For data collection, two instruments were used. The first is related to the evolution of companies participating in a certification program, and the second is a questionnaire designed to identify knowledge management practices developed within the companies. The study was developed in 24 healthcare companies in Brazil that participated in a certification program. The results identify an association between KM practices and the level of evolution of certified healthcare organizations. The companies have in common the incentive to share knowledge in the workplace, as well as providing continuous training opportunities. There is an observed need for organizations to effectively communicate their strategic objectives and develop financial incentives and career development based on knowledge. The results confirm the relationship between KM practices and the evolution of healthcare organizations.

Knowledge Management Practices in Research and Development Strategic Projects Undertaken by Banks

The dynamic development of information technologies that can support the functioning of financial institutions also implies a rapid increase in the number of investments in projects, e.g., related to ICT and AI. In addition to projects concerning current operations in the banking sector, a growing number of research and development projects of strategic importance can be observed. Implementing such projects is an excellent way to improve the banks’ competitive position on the market, provide a better response to customers' increasing expectations, improve the quality and increase the security of the financial services offered. The problem addressed in this study is of great significance in the context of seeking new directions to stimulate the development of R&D activities of strategic importance carried out by banks. However, such research has not been run thoroughly enough so far. Therefore, the theoretical, methodological, and practical gaps in this area are clearly visible against the background of the literature review. There is a need to improve knowledge management processes at the level of R&D strategic projects during their planning, implementation, completion, and post-project reviews. Project managers and business practitioners use more or less formalized activities and practices of knowledge management in strategic R&D projects, which are more or less adapted to the specifics of these financial institutions vital for the economy. The paper discusses the practices, procedures, and approaches used in selected big banks in Poland. This preliminary research used reviews of organizational documentation, direct observation, and interviews with people involved in R&D projects. Identification and analysis of these practices can contribute to improving the effectiveness of explicit and tacit knowledge management processes that are of strategic importance in the banking sector.

The Effect of Knowledge Creation Practices on Managerial and Marketing Innovation Through Creativity

Knowledge creation (KC) is viewed as one of the important practices in knowledge management (KM) process. It is argued that the success of the firm is measured, to a great extent, by its level of innovation. In fact, an innovation-oriented perspective contributes to sustainability. Moreover, innovation is usually developed through new knowledge and creative ideas. That’s why; it is relevant to examine the relationship between KC, creativity, and innovation. The first objective of the present paper is to study three direct relationships: The first relation is between KC and innovation (managerial, marketing). The second direct relation is between knowledge creation and creativity. The Third direct relation is between creativity and innovation. The second objective is to analyze the relationship between KC and innovation through the mediation of creativity. Finally, we will compare the results and identify the strongest and significant links useful for practice. The focus is on non-technological innovation because the majority of studies dealt with technological innovation. Added to that, managerial and marketing innovation is supposed to procure an advantage for emergent economies in a post-revolutionary and Covid context. The quantitative approach is adopted upon which 83 valid questionnaires are analyzed using the SEM with Pls3 to test the relationships between the variables. The results show that KC has a positive and significant effect on the two considered types of innovation. In addition, since KC dynamics allow organizations to develop and generate new ideas favorable to innovation, it has a positive effect on creativity. The test of mediation proves that creativity intervenes in the relation between KC, operationalized by the SECI model, and innovation. Based on these results, we may conclude that the relationship between KC and innovation becomes the strongest with the mediation of creativity. Certainly, these results have several implications both on the theoretical and empirical sides.

Knowledge Management for the Micro Enterprise: A Taxonomy

Knowledge Management Systems enhance innovation, increase operational efficiency, and improve decision-making in business organisations. The administrative and resource overheads required to implement and maintain such systems, however, inherently exclude the smallest of firms from reaping these benefits. This paper aims to identify, evaluate, and summarize the distribution of research on knowledge management and supporting systems across business size classifications with a particular focus on micro-enterprises. It also seeks to establish if existing knowledge management models, practices, and systems have invested due consideration in their design to cater for the limited resources typically found in the micro-enterprise. It contributes new insight into the applicability of knowledge management systems to micro-enterprises and stimulates a possible re-think of how such systems can cater for the specific constraints of this prolific business type. This taxonomy provides a thorough analysis of 168 research papers from a total of 10511 papers published in reputable conference proceedings since 2012. It focuses on key knowledge management themes covered, including the size of the enterprise, the adoption challenges, the potential benefits, the technologies used, and the aspects of the knowledge management cycle that are being employed. Furthermore, it draws on this analysis to highlight the appropriateness of existing knowledge management systems to the distinctive risk and opportunity characteristics of the micro-enterprise.

Towards sustainable rural communities

The future of rural communities relies on managing knowledge trasnfer and sharing in order to advance towards sustainable rural development. Investing in knowledge sources and management helps rural organisations to drive social growth, fostering cohesive and socially open rural communities. Rural communities may address a knowledge-driven pathway for sustainable rural development. Rural actors and stakeholders contribute to shaping wealthy rural communities by employing the potential of knowledge management, transfer and sharing. Regulatory frameworks support collaboration within rural communities that benefit of knowledge management issues and practices.

The Fusion of Talent Management and Knowledge Management: An Odd Couple or Happy Nuptial

The purpose of this paper is twofold, firstly, to explore the factors that affect the retention of knowledge workers in South African higher education institutions; secondly, to show how talent management can benefit knowledge management practices. The mixed-methods design was employed to collect and analyse the quantitative and qualitative data. Stratified and purposive sampling techniques were used to select 347 respondents from three South African universities. Questionnaires and interviews were used to collect the data from 277 participants. The Statistical Package for the Social Sciences was used to analyse the quantitative data, while the qualitative data was analysed using NVivo (version 12.0). The quantitative and qualitative findings confirmed that work-life balance, promotion and employer-employee relationship positively impact the retention of knowledge workers in South African higher education institutions. This study provides a deeper understanding of how universities could leverage employee promotion, employer-employee relationship and work-life balance to retain knowledge workers in the competitive business environment. The study demonstrates that factors of talent management such as promotion, employer-employee relationship and work-life balance, are viable tools for retaining knowledge workers to position higher education institutions at the cutting edge. These factors can benefit knowledge management practices. The study expands on the limited research on employee retention strategies, talent management and knowledge management.

Systematic Literature Review on Agility in Knowledge-intensive Organizations

Organizational agility may be an antidote against threats from volatile, uncertain, complex, or ambiguous corporate environments. While agility has been extensively examined in manufacturing enterprises, comparably less is known about agility in knowledge-intensive organizations. As results may not be transferable, there is still some confusion about how agility in knowledge-intensive organizations can be characterized, what factors facilitate its development, what its organizational effects are, and what environmental conditions favor these effects. This study closes these gaps by presenting a systematic literature review on agility in knowledge-intensive organizations. A systematic literature search led to a sample of 37 relevant papers for our review. Integrating the knowledge-based view and a dynamic capabilities perspective, we (1) present different relevant conceptualizations of organizational agility, (2) discuss relevant knowledge management-related as well as information technology-related capabilities that support the development of organizational agility, and (3) shed light on the moderating role of environmental conditions in enhancing organizational agility and its effect on organizational performance. This academic paper adds value to theory by synthesizing existing research on agility in knowledge-intensive organizations. It furthermore may serve as a map for closing research gaps by proposing an extensive agenda for future research. Our study expands existing literature reviews on agility with its specific focus on a knowledge-intensive context and its integration of the research streams of knowledge management capabilities as well as information technology capabilities. It integrates relevant organizational knowledge management practices and the use of knowledge management systems to ensure superior performance effects. Our study can serve as a base for future examinations of organizational agility by illustrating fruitful topics for further examination as well as open questions. It may also provide value to practitioners by showing what factors favor the development of agility in knowledge-intensive organizations and what organizational effects can be achieved under which conditions.

Current State and Future Direction of Digital Knowledge Management in Small and Medium Enterprises

Systematic knowledge management is a decisive competitive advantage. While large companies can successfully implement knowledge management through dedicated people, tools, and processes, this topic poses major challenges for small and medium-sized enterprises. In this paper, we present the results of a qualitative study of knowledge management practices in different small and medium-sized enterprises. The results show that while on the one hand employees are aware of the importance of strategic knowledge management, on the other hand knowledge management is insufficiently implemented in the companies. Further, we also found that the potential of digital knowledge management is currently untapped. Consequently, there is a threat of knowledge loss due to staff turnover against the backdrop of demographic change and changing employment patterns. This likely loss of knowledge threatens the competitiveness and viability of the small and medium sized companies. Based on our findings, the article concludes with actionable recommendations for companies and future research tasks.

Exploring the Intersection of Knowledge Management and Spirituality in Higher Education Institutions

Higher Education Institutions (HEIs) have the fundamental role of teaching, research, and interaction with society, which are the three main vertices in the creation and dissemination of knowledge. HEIs can enhance their sustainability and competitiveness by effectively managing the knowledge of each collaborator and creating more value. In this way, HEIs lay the foundation for sustainable growth and extend their competitive advantages. However, it requires motivated and committed collaborators aligned with the mission, values, and objectives of the organization. Therefore, we suggest that the incorporation of spirituality can promote innovation, organizational sustainability, and increase knowledge management practices. To address the research gap on the integration of KM and spirituality in HEIs, we conducted a literature review using three databases, Web of Science, Scopus, and EBSCO. The review revealed that the integration of KM and organizational spirituality has not been studied in an integrated way. As such, we present suggestions for future research and practice, emphasizing the need for HEIs to focus on managing knowledge and incorporating spirituality into their practices to enhance their competitiveness and sustainability. Accordingly, this study contributes to the literature by awarding and discussing KM and spirituality as two key components of HEIs. Once, incorporating spirituality can promote innovation, organizational sustainability, and increase knowledge management practices. Moreover, this study provides valuable insights for HEIs to improve their management practices, promote sustainability, and enhance their competitive advantages.

Hurdles to Knowledge Management Application in Enhancing Service Delivery at The National Land Commission Nairobi County, Kenya

Efforts to address the ongoing problem facing Kenyan communities may be summed up by the National Land Policy and the National Land Commission. The issue has exacerbated by the rapid transition from the traditional method of land ownership in Kenya, where land is held in common, to a scenario in which land is held by individuals and the affluent could gain an advantage over the poor without knowledge management and any pushback from the community. The study's focus was on the knowledge management practices used by the Kenya National Land Commission, with the ultimate goal of enhancing the quality of those practices and the services they provide to the general public. Therefore, the study sought to investigate hurdles to knowledge management application in improving service performance at the National Land Commission, Nairobi County. A descriptive survey methodology was used for this study. The sample size was 150 people including NLC managers, customer service representatives, secretaries and customers and it was selected using stratified random selection to ensure that it is representative of the institution as a whole. The study was able to gather both primary and secondary information through conducting surveys and scheduling interviews. Cronbach's alpha was utilized to determine the reliability of the research instruments in the Test-retest technique. Means, percentages, standard deviations, tables, and figures were used to display the findings of inferential and descriptive statistics performed on the gathered data in SPSS (version 23). The biggest barriers that hurt knowledge management implementations are awareness, time, and culture. Many KM programs struggle to gain traction because they aren’t marketed in a way that cuts through the noise and resonates with employees. The study recommends that the organizational management must understand where and in what forms knowledge exists. The organization need to create a culture that values and rewards knowledge sharing, providing employees with the tools and resources they need to share knowledge through knowledge management tools, training programs and communication channels. For the organization to achieve the goal of knowledge management practice, they should enable and promote a culture of learning and development, creating an environment where employees are encouraged to share information to better the collective workforce. The organization should brainstorm catchy terms and phrases to talk about KM, along with a logo or motto that aligns with the organization’s culture and values.

The future of knowledge management: an agenda for research and practice

The future of knowledge management: an agenda for research and practice