Organizational Knowledge Management Research Articles

Medical school department chair performance improvement: A qualitative study.

In medical education, department chairs should play a significant role. The present qualitative study was conducted to identify factors that influence the performance improvement of department chairs at medical schools in Iran. The study was conducted in Iran in 2022 and used a thematic analysis method. Using a purposeful sampling method, 20 participants were invited to participate, including medical school deans and department chairs. Focus group discussion (FGD) was used for qualitative data gathering. Braun and Clarke's thematic analysis was used to analyze data. There were 18 males and 2 females among the participants. The mean age of the participants was 45±4 years. Five overarching themes were formulated: human resource management, organizational behavior management, performance support system, leadership, and financial resources. Also, nine subthemes emerged, including performance evaluation, job and work design, educational and non-educational support, motivational efforts, organization culture, organizational knowledge management, planning for change, and financing. In this study, we found factors influencing DC performance improvement. Department chairs' effective performance may have a positive impact on department operations, processes, or outcomes.

Business model innovation and Industry 5.0: a possible integration in GLAM institutions

PurposeThis research delves into the realm of Business Model Innovation (BMI), integrating it with the human-centric, sustainable, and resilient principles of Industry 5.0, proposing a new theoretical framework.Design/methodology/approachAn abductive approach has been chosen to expand existing knowledge developing new ideas based on emerging phenomena. Data were gathered via semi-structured interviews with directors, managers and curators of public institutions in Italy, Switzerland, Germany and Spain encompassing Galleries, Libraries, Archives, and Museums (GLAM). These data were subsequently subjected to thematic analysis.FindingsThe findings indicate that the main enablers for Business Model Innovation (BMI) in combination with Industry 5.0 encompassed stakeholder, customer and organizational engagement, collaborative environment, knowledge and innovation management, and sustainability. These drivers were effectively leveraged through three pivotal facilitators-inhibitors: technology, resources, and leadership.Research limitations/implicationsThe principal constraints are rooted in the narrow contextual focus and the limited participants number. However, upcoming research efforts may broaden the horizons of this multifaceted and extensive investigation.Originality/valueThis study is groundbreaking as it fills a significant gap in the existing literature by integrating Business Model Innovation (BMI) with the Industry 5.0 paradigm, a novel approach that has not been explored previously. Additionally, the inclusion of GLAM institutions in this research adds a unique dimension, as they have been largely overlooked in both research domains.

Human Capital Dimensions Influencing Knowledge Hiding in the Public Sector: Evidence from Italy

The aim of the current study is to investigate the influence of human capital dimensions on knowledge hiding behaviour of public sector employees. A simple random sampling technique was used, and data were collected through a survey from 336 individuals working in different companies within the Italian public sector. The results show that, in most cases, the influence of human capital dimensions on knowledge hiding behaviour was significant. Furthermore, these findings contribute to identifying and highlighting how gender also plays a significant role in the way people hide their knowledge. The work is novel in the context of investigating the factors that may influence knowledge hiding behaviour in the public sector and seeks to contribute to the development of knowledge risks strand and, more generally, to the research on knowledge management in public sector organisations. It also encourages managers to consider the potentially harmful effects of this practice.

Mapping the growth and trends of knowledge management in health organizations: A bibliometric exploration

This study performs a detailed bibliometric analysis of 168 research papers on knowledge management (KM) in healthcare from the Scopus database, spanning from 1996 to 2023. Utilizing tools like RStudio with the Biblioshiny package, VOSviewer, and KnowledgeMatrix Plus, the analysis reveals a notable increase in publications over the last ten years. The United Kingdom emerges as the top publisher, followed by the United States and Malaysia. Major themes identified include knowledge, KM, and KM systems, especially focusing on significant papers concerning KM systems in healthcare. This thorough analysis offers important insights into the current trends in KM research within healthcare settings, emphasizing key topics, influential works, leading publishing countries, and collaboration patterns. It's suggested that the analysis could improve by directly comparing these findings with existing research and discussing the strengths and limitations in comparison to other studies. Nevertheless, the results offer practical advice for writers, researchers, and practitioners for identifying gaps in research and creating effective KM strategies in healthcare. This paper adds to the existing knowledge base in the field and lays the groundwork for future research and practical implementation of KM strategies in healthcare.

ChatGPT: a game changer for knowledge management in organizations

PurposeGenerative AI and more specifically ChatGPT has brought a revolution in the lives of people by providing them with required knowledge that it has learnt from an exponentially large knowledge base. In this viewpoint, we are initiating the debate and offer the first step towards Generative AI based knowledge management systems in organizations.Design/methodology/approachThis study is a viewpoint and develops a conceptual foundation using existing literature on how ChatGPT can enhance the KM capability based on Nonaka’s SECI model. It further supports the concept by collecting data from a public sector univesity in Hong Kong to strenghten our argument of ChatGPT mediated knowledge management system.FindingsWe posit that all four processes, that is Socialization, Externalization, Combination and Internalization can significantly improve when integrated with ChatGPT. ChatGPT users are, in general, satisfied with the use of ChatGPT being capable of facilitating knowledge generation and flow in organizations.Research limitations/implicationsThe study provides a conceptual foundation to further the knowledge on how ChatGPT can be integrated within organizations to enhance the knowledge management capability of organizations. Further, it develops an understanding on how managers and executives can use ChatGPT for effective knowledge management through improving the four processes of Nonaka’s SECI model.Originality/valueThis is one of the earliest studies on the linkage of knowledge management with ChatGPT and lays a foundation for ChatGPT mediated knowledge management system in organizations.

Investigating the Mediating Role of Unlearning in the Relationship between Organizational Culture and Knowledge Management in Public Hospitals of Iran

Investigating the Mediating Role of Unlearning in the Relationship between Organizational Culture and Knowledge Management in Public Hospitals of Iran

The Factors Influencing Effectiveness of Knowledge Management (KM) in Organizations

An effort has been made here to identify the various factors influencing the knowledge management effectiveness in the organizations through literature survey. The factors identified are: organizational structure, organizational strategy, organizational technology, organizational culture, leadership and security systems. The factor organizational structure impacts the ways in which organizations carry out their operations and affects the creation of knowledge and sharing of knowledge amongst the employees. The organizational strategy helps in communicating the organizational targets to the employees and the ways in which it is to be attained in the competitive surroundings. The factor organizational technology improves the cost-effectiveness, efficiency, and reliability in the organization. The organizational culture is a powerful factor having innovative potential for sustaining the innovative culture. The important factor leadership and leadership characteristics are the catalyst having traits like, mentoring, providing trust, inspiring, setting examples, instilling a creative and cohesive culture, knowledge sharing, listening, learning and teaching. The knowledge management system should also incorporate the factor, like security measures for preventing any unauthorized access or dissemination of information in an unauthorized way. The organizations can concentrate on these factors to improve the knowledge management effectiveness in the organizations.

A Qualitative Analysis of the Perceptions of Knowledge Management Practices in a Public Utility Organisation

This study aims to determine what procurement professionals think are important and inspiring parts of an organisation's Knowledge Management (KM) plan. This study completed the indicated goal with one case study. Semi-structured interviews were used to collect data and analyse it using content analysis. The primary motivations for implementing Knowledge Management were managerial concern and dedication to a knowledgeable staff. This study found that respondents had average management expertise. The study also found that senior management should commit to comprehensive knowledge management methods and believed to commit to them to support worker empowerment. More resources are needed to train and teach Knowledge Management strategies to enhance commitment.

Knowledge Repositories for Managing Knowledge in Learning Organizations

Learning organizations create a phenomenal amount of scholarly knowledge as part of their academic discourse and research activities. This scholarly knowledge must be preserved and made accessible to other members. The absence of tools and strategies to facilitate the storage and accessibility of knowledge and information resources poses lots of challenges for the growth of learning organizations, particularly, learning organizations in Ghana. This study, therefore, sought to assess the deployment of knowledge repositories in learning organizations toward effective knowledge creation, use, sharing, retention, and retrieval. The study employed the triangulation design and online survey research. The triangulation helped in the collection of quantitative data followed by qualitative instruments (interviews) to find answers to pertinent questions and issues that were insufficiently addressed in the questionnaire responses. Nine (9) learning organizations in Ghana participated in this study. The study established that knowledge repositories and technology played critical roles in managing knowledge in learning organizations. However, the knowledge repositories were not user-friendly and fully utilized or accessible for knowledge management practices at the learning organizations. Also, the absence of fully integrated ICT Tools and Infrastructure inhibited the effective promotion of knowledge management initiatives at the learning organizations. The study concludes by developing a knowledge repository architecture for knowledge management in learning organizations.

How to transform implicit personal knowledge into explicit organizational knowledge in the era of industry 5.0 manufacturing systems

In the context of industry 4.0 and 5.0 where humans are placed at the heart of approaches, organizations such as manufacturing systems have to manage their digital assets in order to be more competitive. Data, information, experiences and knowledge about problems which can occur during processes have to be extracted, formalized and capitalized along with the solutions for a reusing purpose. The main objective of this article is to propose a method to transform implicit personal knowledge used by individuals during their projects into explicit personal knowledge (Personal Knowledge Graphs - PKG) using a Personal Knowledge Management (PKM) approach. Second, a generalization approach based on knowledge items co-occurrences is proposed in order to transform several Personal Knowledge Graphs into an Organizational Knowledge Graph (OKG) suitable for Organizational Knowledge Management (OKM).

Deep Learning for Technical Document Classification

In large technology companies, the requirements for managing and organizing technical documents created by engineers and managers have increased dramatically in recent years, which has led to a higher demand for more scalable, accurate, and automated document classification. Prior studies have only focused on processing text for classification, whereas technical documents often contain multimodal information. To leverage multimodal information for document classification to improve the model performance, this paper presents a novel multimodal deep learning architecture, TechDoc, which utilizes three types of information, including natural language texts and descriptive images within documents and the associations among the documents. The architecture synthesizes the convolutional neural network, recurrent neural network, and graph neural network through an integrated training process. We applied the architecture to a large multimodal technical document database and trained the model for classifying documents based on the hierarchical International Patent Classification system. Our results show that TechDoc presents a greater classification accuracy than the unimodal methods and other state-of-the-art benchmarks. The trained model can potentially be scaled to millions of real-world multimodal technical documents, which is useful for data and knowledge management in large technology companies and organizations.

Социальные механизмы сглаживания субкультурных противоречий в мире глобальных трансформаций

The relevance of the work is to identify the need to take into account and use the possibilities of subcultural differentiation in the development and implementation of strategies for sustainable development of territories and economic entities. The subject of the study is the social mechanisms of smoothing subcultural contradictions in the context of glocalization. The purpose of the work is to develop effective measures to stimulate sustainable development based on the study of the possibilities of social mechanisms for smoothing subcultural contradictions of subcultures. Based on institutional logic, the article examines the interaction of subcultures and the impact of this interaction on the implementation of a sustainable development strategy at the regional and municipal levels, as well as within the organizational culture of enterprises. It is established that underestimation of the formation and development of subcultures can lead to the marginalization of the territory, characterized by a decrease in qualification and demographic characteristics, as well as to an increase in social problems. The directions and ways of harmonization of urban space are proposed. The role of subcultures in organizational transformations related to the development of knowledge management systems is shown. It is revealed that a better understanding of the driving forces and limitations of organizational knowledge management is achieved through a more thorough study of unique socio-cultural features. It is concluded that the formation and implementation of a sustainable development policy at the macro and micro levels can be carried out more successfully if the development and implementation of projects that take into account the opinions of representatives of different subcultures are envisaged.

Organizational learning, leadership style and knowledge management in enterprises: Basis for innovation performance improvement

Organizational learning, leadership style and knowledge management in enterprises: Basis for innovation performance improvement

Organizational Psychology Analysis in the Context of Knowledge Management for Employee Performance Improvement

Knowledge management has become a key aspect in enhancing organizational competitiveness in the current era of information and technology. Organizations that can effectively manage knowledge tend to be more innovative and adaptable to environmental changes. This research aims to make a significant contribution to the understanding of the interconnection between organizational psychology, knowledge management, and employee performance. The study employs a comprehensive examination of previously published works, utilizing qualitative analysis to achieve a thorough comprehension of the subject, spanning the timeframe from 2016 to 2023. The study's findings indicate that, in the face of the challenges posed by the globalization era and intensifying business competition, companies need to adopt a holistic approach that combines Organizational Psychology Analysis with the concept of Knowledge Management. This approach allows companies to understand and enhance employee performance by gaining in-depth insights into the psychological factors influencing individual behavior within the organization and optimizing knowledge utilization.

A multidisciplinary perspective on the knowledge economy and society

RESEARCH OBJECTIVE: The skilful acquisition and use of available knowled­ge resources can be a factor in increasing the effectiveness of management processes. It directly influences the level and effectiveness of priorities. The aim of this article is a comparative study of the existing relevant literature with a multidisciplinary perspective on aspects of the knowledge economy and society.
 THE RESEARCH PROBLEM AND METHODS: The data presented in the article are based on a relevant literature review (both book and article publications) and provides a spectrum of comparisons of views, theories and publications from the fields of organisational forms, knowledge models and KM, as well as the social dimension of qualitative modelling theory.
 THE PROCESS OF ARGUMENTATION: The time of being the best is over. The era of being exceptional has begun. It is through the skills, knowledge and competences of employees as key elements influencing development that a competitive advantage can be secured. Knowledge is seen as a strategically important resource in this aspect.
 RESEARCH RESULTS: The results provide a review of the achievements in individual fields, as well as selective task and function areas in the academic dimension. Particular attention was paid to the perception of the issue of qualitology (1970s). Models of knowledge management KM, social capital are juxtaposed, and the importance of the socio-economic influences observed in terms of the behaviour, expectations and choices of a modern society (often referred to as a consumer society) is highlighted.
 CONCLUSIONS, INNOVATIONS, AND RECOMMENDATIONS: Due to the relatively short period in which the described issues have functioned, any results and research attempts made in this area are interesting and valuable. Particularly cross-sectional works, which enable a clear compilation of the progress of individual theories against economic practice and the possibility of determining the future direction of their development.

Impact of Competitive Strategy, Decision Making Style, Innovativeness and Risk Management on Knowledge Management Practices

This study fills an urgent gap in need of a complete picture of the complicated relationships between organizational traits and Knowledge Management approaches amid Lahore's traditional financial institutions, Pakistan. This research relates to studying how risk management, innovation strategies or decision-making styles affect the knowledge environment within these firms. This paper adopts a positivist philosophy for research and is combined with the use of quantitative methods. Smart PLS software is used to perform Structural Equation Modeling (SEM) on the data obtained. Responses came from a sample of 380 bank managers, comprising the dataset used for analysis. These results suggest that there are some areas in which organizational interventions aimed at knowledge management could be especially effective (e.g., the strong and reliable positive relationships between insights into how organizations use information, competitive strategy, decision-making styles, innovativeness, and risk management). The following results, through verifying and elaborating upon these existing conceptual frameworks while at the same time providing practical applicability for participants in this specific field of study, also serve to add depth theory side of knowledge management. This will provide us with a better understanding of Knowledge Management processes in many kinds of organizations. Because this research makes use of cross-sectional data, the capacity to establish causal relationships between variables is limited. It is a key study for organizations, employees, executives, and policy makers.

Knowledge Management Organization in the Context of LibGuides of Sumy State University Library

Objective. The article considers the role of knowledge management in the library of a higher education institution in the modern conditions of the global information society. The process of implementing LibGuides as a new tool for systematization, analysis, preservation, transfer, actualization of knowledge, and access to it is highlighted. Methods. The study was conducted by using methods: analytical and review, analysis and synthesis, comparison of experience of the world’s university libraries, and statistical method. Results. The role of the library as an information institute in the context of the development of the knowledge society is shown. The experience of Sumy State University Library regarding the LibGuides project implementation, which contributes to the creation of new knowledge, its productive use, as well as the formation of information literacy and academic integrity of scientists, teachers, and students, is considered. Conclusions. University libraries play a significant role in the organization of knowledge management of all participants in the educational and scientific process. LibGuides are an effective tool in the practice of knowledge management, which includes the librarian's work with new technologies, generating new knowledge, and sharing knowledge without any geographical limitations.

Analysis of the organizational knowledge management system of nurse education centers with hybrid Fuzzy DEMATEL-network DEA method

On-the-job training is important for the growth of organizational human capital. The present paper evaluates the efficiency of on-the-job training using the DEA model and knowledge management system to illustrate the interactions of organizational knowledge management concepts for measuring the efficiency of on-the-job training courses for employees within the organizational knowledge management systems. In this research, the DEA method was used to evaluate the efficiency of knowledge management system and analyze the interdependencies of the system. Also, the EU Knowledge and Innovation Management Measurement and the Kirkpatrick models were employed to identify the indicators. This study was conducted on 27 education centers in Iran. The results of evaluating the effectiveness of the knowledge management system show that the factor of “educational resources and facilities” is the most affecting variable and the most affected variable is “educational effectiveness”. Then, based on the DEA method, the weights of the sub-factors of the model were determined, and the efficiency of each step and as a result the efficiency of the whole system was obtained. Inefficient units were discarded and finally the efficient units were ranked. This study can help the organizations to identify the factors affecting the effectiveness of knowledge management programs.

Three-Party Evolutionary Game Analysis of IoT Platform Knowledge Hiding Under Organization Participation from the Perspective of Stakeholders

The 21st century is an era of rapid development of high-tech industry. Through continuous collection and sharing of data, IoT technology connected by things has penetrated into every aspect of human life. Modern organizations find that they increasingly rely on knowledge and information sharing and interconnection to enhance their innovation and development capabilities. Therefore, this paper studies the strategic decision-making of knowledge sharing among employees on the IoT platform drawing on evolutionary game theory, this paper constructs a three-party game model composed of “organization-knowledge sharers-knowledge seekers” from the perspective of stakeholders, and discusses the strategic choice of organization and employee behavior under the dynamic decision mechanism and when the game reaches equilibrium and stability. Moreover, this paper uses MATLAB 2016a to simulate the model. The results show that under the premise of higher organizational rewards, synergistic benefits, high-shared extra income, knowledge-sharing preferences, incentive preferences of the organization, the system is easier to reach the ideal state. With the smaller cost of sharing and incentive, organization and employees are more willing to be motivators and sharers, while the incentive degree of organization should be controlled within a reasonable range. This paper can provide specific theoretical and practical guidance for the practice of organizational knowledge management.

Impact of Knowledge Management Strategies on Organizational Ambidexterity Mediated by Organizational Learning Capability

Background: This study intends to investigate the relationship between organizational ambidexterity and knowledge management practices, with a focus on travel and tourism industries specifically. The research is conducted using a descriptive-correlation approach and involves 72 businesses located in Qom, Mashhad, and Tehran. A total of 369 managers and personnel from these organizations participated in the study, providing valuable insights into the dynamics of knowledge management and its impact on organizational learning and ambidexterity within the tourism sector. Methods: In this study, descriptive-correlation research methodology was used. Data were collected through a questionnaire distributed to 369 managers and personnel from 72 tourism organizations. The questionnaire focused on assessing the participants' perspectives on knowledge management strategies, organizational learning capability, and organizational ambidexterity. This quantitative approach allowed for the examination of relationships and mediation effects within the specified variables. Findings: The results of the study show substantial correlation between organizational ambidexterity, learning ability, and knowledge management techniques. It was found to be fascinating that the relationship between organizational ambidexterity and knowledge management strategies in the tourism setting was partially mediated by organizational learning capacity. Conclusion: In conclusion, tourism companies should place a high priority on implementing both explicit and tacit knowledge management strategies in order to attain structural ambidexterity. Effective HRM procedures as well as the advancement of knowledge management and information technology infrastructures must serve as the cornerstones of these strategies. Encouraging learning, unlearning, relearning, experimentation, and knowledge sharing are pivotal for enhancing organizational learning capability and, consequently, achieving organizational ambidexterity. This study underscores the need for a holistic approach that integrates human and technological elements to foster a dynamic and adaptable organizational structure in the tourism sector.