Concept Of Knowledge Management Research Articles

Personal Knowledge: Its Nature and Varieties

As a result of the rapid pace of economic and technological development, previously recognised competences have proved outdated and the demand for new competences has increased. In order to effectively function in the changing realities and to efficiently use both one’s own resources and those of the environment, one needs access to information and knowledge. Contemporary concepts of knowledge emphasise that knowledge is abruptly expanding and, thus, that it is exigent to continually analyse, evaluate and organise knowledge. Therefore, the fostering of attitudes of commitment to knowledge not only among young learners but above all among adults is prerequisite for the further development of knowledge, its high quality and continued relevance. Given this, education, guidance and counselling facilities must dedicate themselves to supporting their clients in taking responsibility for their ow knowledge. Additionally, the role and significance of knowledge in the prosperity of individuals, organisations and entire societies are increasing, as knowledge is becoming a valuable resource (capital) which is subject to management processes. This position is adopted and developed by the modern concept of knowledge management (Nonaka & Konno, 1998) and its latest iteration, i.e. personal knowledge management. Replete with educational merits, the latter concept is explored in my paper in the context of changes in conceptualising what knowledge actually is.

UNIVERSITY KNOWLEDGE MANAGEMENT

The article is devoted to identifying the features and problems in the formation of the concept of knowledge management in a modern university. The purpose of the study is to determine the prospects for the development of universities in the modern educational area.

A Conceptualisation of Crowd Knowledge

Propelled by digitalisation, crowd knowledge (CK) has gained popularity alongside a plurality of related crowd-based concepts (crowdsourcing, wisdom of crowds and collective intelligence), resulting in an inconsistent understanding of the terms and their application. Based on a structured literature review, we conceptualise CK and develop a formal definition, which is then evaluated using knowledge artefacts on different crowd-related platforms and differentiation criteria in relation to participants, context, purpose and process. The paper posits that CK is conceptually different from related concepts, due to its dynamic nature and its instantiation in the form of a CK knowledge artefact which requires a specific context and a unique knowledge-creation process. Furthermore, we discuss how the concept of CK and its associated artefact relates to established knowledge management concepts such as knowledge assets and the flow of CK in the epistemological differentiation of knowledge into tacit and explicit elements. The article contributes to the formal conceptualisation of crowd-based concepts and therefore improves understanding of existing implementations and supports the prudent design of future systems.

Digital Management: Concept or Tools?

A modern enterprise management system cannot do without resource management. At the same time, the implementation of digital transformation is impossible without providing necessary digital resources. The analysis of modern economic scientific literature shows that there is no unified approach to the management of digital resources from the point of view of the digital economy, the need for the formation of digital management. We used methods of comparison, induction, and deduction, modeling and conceptualization. The study identified the differences in the methodological approach of various authors to cognitive management and concluded that the concept of knowledge management, transformed literally in one decade, has reached a new level of conceptualization. Without having reached its full potential, cognitive management is being transformed into digital management, using the best practices as a basis. The comparative characteristics of cognitive and digital management allow us to talk about the development of a conceptual platform based on the resource approach. The study identified the components of the conceptual model of digital management: methodological base, factors, subjects, objects, subject and methodological tools. We recommend to use digital resources as a subject of digital management, which broadens the field for future research and improvement of the conceptual platform.

Interdependencies between knowledge management and academic performance in higher educational institutions

PurposeThe purpose of this paper is to examine the interdependent relationship between knowledge management and the academic performance of faculty members in higher educational institutions (HEIs) in Nepal.Design/methodology/approachThis study applied survey research to identify the interdependencies between knowledge management and academic performance in the context of HEIs. The data were collected from the 445-academic staff of four different universities of Nepal by using the self-constructed questionnaire, using Delphi methods. Factor analysis was applied to identify the dimensions of knowledge management and academic performance and canonical correlation analysis was applied to examine the interdependent relationship between dimensions of knowledge management and academic performance.FindingsThe factor analysis explored the following seven dimensions of knowledge management: knowledge utilization, acquisition, generation, dissemination, transfer, creation and presentation and four dimensions of academic performance as research and publication, innovation, interactive learning and capacity building. The analysis of canonical correlation showed the interdependent relationship between knowledge utilization, acquisition, generation and dissemination with research, publication and capacity building; knowledge creation with innovation; and knowledge transfer and presentation with interactive learning.Practical implicationsThis study was carried out based on the day-to-day practices and perceptions of the faculty members of four different universities in Nepal. The changing context of global practices in academia, organizational structure and thoughts of faculty members are changing rapidly. It demands the practical aspects of transferring tacit knowledge to explicit one to enhance intellectual capital of individual.Originality/valueIn a country such as Nepal, the concept of knowledge management is in an emerging stage and has been applied to some financial institutions so far. In this context, this paper presents a study that was carried out to explore the interdependence of knowledge management practices in HEIs to enhance academic activities and discourses. The knowledge management further strengthen the intellectual capital of individual and institution and impacts on overall development of knowledge economy of nation.

THE ROLE OF KNOWLEDGE MANAGEMENT IN RAISING THE EFFICIENCY OF EMPLOYEES :APPLIED STUDY IN THE NATIONAL INSURANCE COMPANY

The issue of raising the efficiency of workers has gained great importance for business organizations, especially in light of the challenges facing institutions today and their ability to adapt to technological changes. The knowledge economy is also one of the most important means that raise the efficiency of workers and increase their productivity. Therefore, the researcher found that insurance companies suffer from not giving importance to the concept of knowledge management and how to take advantage of knowledge to improve the performance level of workers and raise the efficiency and productivity of the worker, which will be reflected on the performance of the bank as a whole. In order to find out the causes of the problem and develop solutions to it, a sample of 40 managers in the National Insurance Company was selected, which included general managers, heads of departments, and directors of departments and branches to test the research hypothesis, which stipulated (there is a moral relationship with statistical significance between knowledge management and raising the efficiency of workers’ performance). The aim of the research is to clarify the role of knowledge management in raising the efficiency of workers and increase their productivity and to reach proposals that try to help the bank in question to improve the concept of knowledge management and how to apply it. The research also reached a number of recommendations, the most prominent of which is that insurance companies try to draw a clear path for the application and development of knowledge management and how to benefit from it in raising the efficiency of workers, and the bank should work permanently to generate knowledge and try to apply it to individuals working in the bank.

Experiential examination of higher education partnerships in the UK: a knowledge management perspective

PurposeHigher education institutions possess a plethora of knowledge at the institutional, departmental and individual levels. Therefore, knowledge management plays a vital role in assisting partnerships to synergise knowledge and strengthen market competitiveness when working collaboratively. The purpose of this study is to identify and critically discuss the role of knowledge management concepts that support development of UK higher education partnerships. This knowledge management research was undertaken with the purpose of exploring components of behavioural constructs in assisting the development of successful partnerships between higher education institutions.Design/methodology/approachThis research embraces a qualitative methodology and makes use of an expert panel method to gather field data and assess the relevance, robustness and applicability of a conceptual model developed in the context of higher education partnerships. Guided by two research questions, the researchers elicited knowledge from eight experts, academics and practitioners, who had initiated and led partnership development between UK higher education institutions. The experts were invited and selected to attend the panel using the criteria of “Years of Experience in the Higher Education sector”, “Job Positions and Experiences” and the “Partnership Scope and Impact”.FindingsDepicting in a tree analogy, the conceptual model indicates that effective knowledge management will require higher education executives, managers and practitioners to centre on nurturing “tree roots” presented as behavioural knowledge management constructs and include institutional culture, trust, absorptive capacities and communication channels. The research findings elaborate on previous research and provide a categorisation of partnership outcomes between higher education institutions, explaining that partnership outcomes can be of an “Academic”, “Marketing and Finance” or “Managerial” nature. Importantly, practical use of the model could be implemented using audit methods or benchmarking methods, whereby the categorised elements of the model are used as a criterion of assessment for audit teams.Originality/valueThe conclusion extracted experiential insights to provide guidance as to how higher education executives, managers and practitioners can make use of knowledge management behavioural constructs and activities to assist collaborative undertakings in the higher education sector. This paper provided a new, modified, knowledge management higher education partnership tree, thus giving researchers and academic practitioners a holistic viewpoint of important partnership knowledge management factors.

Strategy for Enhancing Students’ Entrepreneurship in Reducing Reduction in Knowledge Management's View

This study aims to foster student strategies in developing entrepreneurship, which includes learning to do business, creativity in creating products, the promotion process, and innovations in developing business. The method used in this research is a qualitative approach with descriptive analysis to determine the students' strategies in starting and developing their business. This method is considered to be able to obtain as much detail as possible about student strategies in entrepreneurship. Based on the research results, it shows that students have high courage in entrepreneurship and self-taught learning via the internet. Data obtained from a survey conducted using a google form filled with 56 students starting from the 2015-2019 class showed that students' strategies in developing business prefer social media as a means of product promotion because it is more effective and efficient. Based on the results of the study, we found a link between student entrepreneurial strategies and knowledge management. From the data we have collected, most of the students are self-taught, rely on information, and process that information. This is by the concept of knowledge management. Keywords: knowledge management, entrepreneurship.

Obstacles to Applying Knowledge Management in Small Enterprises in The Egyptian Construction Sector, Review

The adoption of knowledge management has become an essential pillar of modern management in the entire world. Knowledge has been recognized as one of the most important assets of any organization, especially in a knowledge-intensive industry such as construction. The application of knowledge management contributes to supporting the transfer of knowledge between stakeholders and preventing “re-inventing the wheel”. Knowledge management is a tool for improving organizational performance and achieving a competitive advantage. A review of the literature shows that there are many more challenges for small construction enterprises in adopting knowledge management systems compared to large enterprises. Because small companies play a prominent role in the contracting sector, they must strive to keep pace with the huge revolution in modern management and the successful application of knowledge management by removing obstacles to its application. This paper presents an overview to identify the obstacles that hinder the application of knowledge management in small construction enterprises. By reviewing the relevant literature, the results showed that the main obstacles associated with the adoption of knowledge management are lack of awareness of the concept of knowledge management, lack of funding, time constraints, nature of construction projects, staff resistance, and lack of documentation.

Impact of linguistic ostracism on knowledge sharing, hiding and hoarding and the moderating role of cultural intelligence

PurposeDrawing on the theory of belongingness, this study scrutinizes the impact of linguistic ostracism on knowledge sharing, knowledge hiding and knowledge hoarding and the moderating role of cultural intelligence (CQ) in a diverse and multi-cultural work setting.Design/methodology/approachA two-phase sampling of judgmental and random sampling techniques was used to recruit local and foreign workers in the Jordanian service industry. The present study empirically analyzes the sample of 394 employees' responses by applying variance-based structural equation modeling (VB-SEM).FindingsVB-SEM results indicate that linguistic ostracism lessens knowledge sharing behavior and heightens knowledge hiding and hoarding. CQ moderates two of the said associations, specifically by buffering the causal link between linguistic ostracism and knowledge hiding, as well as linguistic ostracism and knowledge hoarding. Consequently, CQ did not moderate the causal link between linguistic ostracism and knowledge sharing.Practical implicationsThe study's findings can help managers and decision-makers in such workplaces better understand the deleterious effects of linguistic ostracism and how CQ functions as a buffer. The study concludes with theoretical and managerial implications.Originality/valueVery few investigations have been conducted to determine the consequences of linguistic ostracism in today's multi-cultural and diverse work environment. This paper is among the first to unveil the association of linguistic ostracism and CQ with various knowledge management (KM) concepts.

Knowledge Management Strategies to Improve Learning and Growth in Creative Industries: A Framework Model

The aim of this study is to propose a framework model to capture the knowledge management (KM) process and KM enablers and their connection to improving learning and growth in creative industries. This study is a literature review that analyses several articles related to KM and creative industries. Field observations were conducted at two creative industries to verify the literature review results. This review explores several studies of KM enablers and KM processes to identify KM’s relationship with organizational performance. Organizational performance can be measured from several perspectives, one of which is the tangible perspective of learning and growth. The framework model comprises three interrelated concepts of KM and performance: KM enablers, KM processes, and learning and growth as an intangible type of performance. Further study is needed to identify the types of KM enablers and KM processes to obtain a better understanding of how to improve the performance of creative industries. This study is limited to knowledge management in creative industries. Studies of KM strategies in creative industries are limited, including in Indonesia. Previous studies identify the relationship between KM implementation and improving tangible performance measurements, such as financial and customer performance. This study contributes to our knowledge of implementing KM to improve intangible performance in creative industries.

Knowledge Management from Senior Users of Online Health Information Point of View

In today’s society, all citizens who need digital information to manage their everyday life must be able to access it and trust it. They should have enough knowledge to use information and communication technologies (ICTs) and online health information (OHI) in an intended and purposeful way. The broader aim of this paper is to present and discuss health knowledge management (KM) from senior users of the online health information point of view. The theoretical point of departure is based on an understanding of health, knowledge and the Internet as social practices. This paper investigates e-Health literacy (eHL) and KM in health amongst seniors aged 65-90. It presents a case study on how they access, apprais, share and apply OHI in comparison to the way they use face-to-face health-encounters. Data comes from 17 open-ended interviews. E-HL and KM concepts are used to analyse and describe online behaviour and knowledge management in health as an interplay between individual and social factors. The results show how participants engage in self- and co-management of their own or others' health and illustrate how they get or receive help to understand OHI. By examining how they use ICT and do (not) trust OHI regarding “serious cases,” this paper provides critical insight into ways seniors acquire information and how they appraise, understand or trust in it. Their information-seeking activities are performed mainly in private settings, seldom with professionals. They have lower levels of trust in their own, individual appraisal skills, compared to collective searches and discussions. Norwegian seniors are cool and pragmatic, and emphatic on the “when needs must, see your GP!”. By examining differences in ICT use, knowledge acquisition and support given or received, the results pinpoint how providers must affirm seniors’ ICT use and individual and collective online health behaviour as assets for healthy ageing. A potential barrier for citizens’ use of OHI and health technology is the built-in understanding of health as an individual capacity and ICT use as an individual activity, compared to a contemporary understanding of health and the Internet as social practices and collective resources. Designers of health technologies and OHI should critically consider built-in understandings of content and users to enhance accessibility and value for citizens of all ages.

Development of Emergent Knowledge Strategies and New Dynamic Capabilities for Business Education in a Time of Crisis

The current pandemic is, above all, a crisis of knowledge—Humanity had to find a vaccine, and now we are not sure how to behave socially to minimize the pandemic bad effects. For organizations, this situation requires an update in the reflection regarding both the strategy and the actions that should be performed. Therefore, the current crisis requires new ways of applying knowledge strategies and dealing with dynamic capabilities. We first analyze the two questions (knowledge strategies and dynamic capabilities) in abstract and general terms, and then we specifically focus on business education during the COVID-19 crisis. We conclude that COVID-19 creates a need for all knowledge strategies in terms of business education. Data, information, knowledge, and wisdom will be needed; above all, it requires the Unknown-Knowns, which is the basis for Knowledge Sharing, and the Unknown-Unknowns that base Knowledge Exploration because both Knowledge Exploitation and Knowledge Acquisition are strategies business schools use to perform in times of crisis. They are more difficult to implement because both the Known-Knowns and the Known-Unknowns are less valuable to solve a crisis like this one: all this will result in “agile universities”, which will be (and already are) those that will use the right strategies and the right dynamic capabilities and will have better results. The paper is original because we link Knowledge Management and Human Resources Development Concepts to generate a broader and more comprehensive understanding of the organizational behavior about a very specific problem—business education—in a very specific time of the COVID-19 crisis. The limits of the paper relate to the evolution of society itself; we do not know when the crisis will end, and we are not sure how much of the “new normal” will remain in the “post-COVID-19” situation. The topic and analysis are of interest for practitioners because daily, they experience how their reality changed and their need to adapt, yet they do not know how. This topic and analysis are also of interest to scholars because science is based on questions, explaining and providing ways to improve one’s reality. COVID-19 has shown us, dramatically and uniquely, the need for new solutions in times of peace.

Role of Knowledge Management in Ensuring Quality of Higher Education in Al-Quds University from the Academic Staff's Perspective

The concept of knowledge management has acquired significance recently for its relevance to the concept of total information management. This study aimed to investigate the role of knowledge management in ensuring quality of higher education in Al-Quds University from the viewpoint of academics. To achieve this objective, the descriptive, analytical method was followed. (150) academics were randomly selected for the study from Al-Quds University during 2019/2020. A questionnaire was developed based on previous studies; and after checking its reliability and validity, it was used to collect data. The data was analyzed by using SPSS to conduct statistical procedures, including T-test and ANOVA. Major findings revealed that there was a positive role for Operations management knowledge in quality assurance, and the academics' assessment regarding knowledge management and quality assurance practice was medium. The independent variables (knowledge creation, knowledge sharing, application and generation of knowledge) combined had a positive effect on the dependent variable (achieving quality of higher education at Al-Quds University). It was also found that there was a positive effect for the knowledge sharing variable. In other words, the higher the level of knowledge management is, the greater the achievement of the quality of higher education at Al-Quds University is. The independent variables (gender, academic rank, college) had an impact on the dependent variable (achieving the quality of higher education at Al-Quds University). It was found that there was a positive effect for the academic rank variable, and a negative effect for the college variable, which means that the higher the academic rank is, moving towards science colleges, the more the quality of higher education at Al-Quds University will be, which means knowledge management helps in achieving the quality of higher education. The study recommended the need to raise the efficiency of knowledge management processes at Al-Quds University because of its role in achieving higher education quality.
 keywords: management knowledge, quality of higher education, Al-Quds university.

Role of Knowledge Management in Ensuring Quality of Higher Education in Al-Quds University from the Academic Staff's Perspective

The concept of knowledge management has acquired significance recently for its relevance to the concept of total information management. This study aimed to investigate the role of knowledge management in ensuring quality of higher education in Al-Quds University from the viewpoint of academics. To achieve this objective, the descriptive, analytical method was followed. (150) academics were randomly selected for the study from Al-Quds University during 2019/2020. A questionnaire was developed based on previous studies; and after checking its reliability and validity, it was used to collect data. The data was analyzed by using SPSS to conduct statistical procedures, including T-test and ANOVA. Major findings revealed that there was a positive role for Operations management knowledge in quality assurance, and the academics' assessment regarding knowledge management and quality assurance practice was medium. The independent variables (knowledge creation, knowledge sharing, application and generation of knowledge) combined had a positive effect on the dependent variable (achieving quality of higher education at Al-Quds University). It was also found that there was a positive effect for the knowledge sharing variable. In other words, the higher the level of knowledge management is, the greater the achievement of the quality of higher education at Al-Quds University is. The independent variables (gender, academic rank, college) had an impact on the dependent variable (achieving the quality of higher education at Al-Quds University). It was found that there was a positive effect for the academic rank variable, and a negative effect for the college variable, which means that the higher the academic rank is, moving towards science colleges, the more the quality of higher education at Al-Quds University will be, which means knowledge management helps in achieving the quality of higher education. The study recommended the need to raise the efficiency of knowledge management processes at Al-Quds University because of its role in achieving higher education quality.
 keywords: management knowledge, quality of higher education, Al-Quds university.

Role of knowledge management in developing higher education partnerships: Towards a conceptual framework

AbstractThis research study discusses the role of knowledge management (KM) in facilitating the composition and development of higher education (HE) partnerships. The paper identifies and discusses the KM behavioural constructs, in other words, the fundamental elements that indicate the behaviour of higher education institutions (HEIs) and that impact the development of a partnership. Furthermore, this work explores institutional and partnership factors that affect the development of partnerships and compiles a list of KM activities deemed necessary to assist HEIs in exchanging knowledge in a partnership setting. The proposed conceptual framework can serve as a diagnostic instrument, assisting HE executives, managers, practitioners and researchers in being able to assess institutional capabilities for collaborative undertakings. The work presented in this paper aims to encourage further academic discussions as to how KM concepts can be used to assist HEIs in working together and overcoming challenges for sustainable development in the digital era.

Reframing a Novel Decentralized Knowledge Management Concept as a Desirable Vision: As We May Realize the Memex

Proposing a major (though envisaged synergetic) shift in the knowledge management (KM) paradigm needs to convince a skeptical audience. This article attempts such a feat and motivates its conceptual considerations by fusing a wide scope of theoretical KM-related foundations in response to current KM unsustainabilities and emerging enabling technologies. The envisioned workflows, infrastructure, affordances, and impact resulting from the progressing design science research and prototyping efforts are consolidated and reframed, guided by a five-step visioneering process and twelve triple-criteria-clusters combining innovative, technological, and vision-related qualities. Inspired by Bush’s “Memex”, a desirable vision never realized since its suggestion three quarters of a century ago, the novel KM system (KMS) pursues the scenario of a mutually beneficial co-evolution between individual and institutional KM activities. This article follows up on the unsatisfactory and unsustainable state of current KM affairs suffering from accelerating information abundance, invisible work, structural interdisciplinary holes, lacking personal tools, and widening opportunity divides. By portraying a potentially transformative and game-changing technology, the crafting and drafting of a desirable, sustainable, and viable KMS vision assures transparency and can be more easily shared with a critical mass of stakeholders as a prerequisite for creating the respective future KM reality. The drafting of the “Desirable Sustainability Vision” is envisaged to assist a currently accepted KMS start-up project and investment.

Knowledge Management: Key to Partnerships, Learning Outcomes, and Resourcing a Learning Community

This paper provides an understanding of the concept of knowledge management and its role in the creation of an integrated information environment for effective learning in schools. It presents findings from a research project being undertaken at the University of Technology, Sydney that seeks to identify from the perspective of librarians, including teacher-librarians, the significant dimensions of knowledge management, the key understandings and skills required for effective knowledge management, and the role of librarians engaging in knowledge management processes in libraries and information agencies. The implications for teacher-librarians are examined in this report.

An Evolving Model of Knowledge Management in Education and the South African Reality

Concepts of Knowledge Management struck three educators in Gauteng, South Africa, and inspired them to devise a Knowledge Management model for education and schools. The model is focused on how Knowledge Management is sandwiched between the country’s educational policies and the bedrock of literacy and reading. It encompasses the Constitution, common value systems, common leadership/management skills and professional values, inherited language skills and cultural knowledge and lifestyles, general knowledge, information/literacy/digital/IT skills, Intellectual Capital and collaboration between educational entities, school librarians and colleagues, communities and stakeholders. The model highlights the many challenges existing in South African education and further inspired the three educators to consider their own achievements as School Librarians – one at a Public/Government High School and the other at a Public/Government Primary School. The High School Librarian has used IT to promote reading to great effect, while the Primary School Librarian has made important strides in helping her subject/learning area colleagues to teach Information Literacy.

Intra-Organizational Conditions in Knowledge Sharing

Purpose: The globalisation of the world economy is causing the increase in the demand for „knowledge. In order to stay ahead of the competition, companies implement „knowledge programmes. The concept of knowledge management has become a new paradigm of 21st century management. The forerunners of this concept are global corporations, claiming that knowledge determines their competitive position in increasingly competitive markets of the global economy. Therefore, in order to make optimal use of this resource (intellectual capital), it is necessary to improve management in this area. The aim of the research was to identify barriers to sharing knowledge. Design/Methodology/Approach: The conducted research used the method of literature analysis and a diagnostic survey. In this article was based on the analysis of literature on the subject of knowledge management. The studies in literature also included secondary sources, which were communications from research of similar scope. A diagnostic survey was adopted as the leading method. The remaining methods applied in the paper were auxiliary (complementary). The sample was selected using the random method. Findings: Research shows that the transfer of knowledge is hindered by excessive formalization, poor communication with the superior, lack of task teams. The presented research also indicated factors contributing to the sharing of knowledge among employees. Practical implications: The article presents the results of research conducted among several dozen companies in Poland. The research results are very interesting and encourage research on a larger scale. They are a valuable source of information for managers responsible for creating a friendly working atmosphere and an atmosphere for sharing knowledge. The organizational culture really depends on the management. Building trust among employees becomes especially important. The performance also results of the Polish market for overcoming the knowledge barrier. Originality/value: On the basis of empirical research, the article proposes an original set of system solutions in the field of „knowledge sharing” to improve the functioning of the organizations.