Knowledge Management Adoption Research Articles

Prioritisation of the solutions of knowledge management adoption in bank using FAHP

Prioritisation of the solutions of knowledge management adoption in bank using FAHP

Prioritisation of the solutions of knowledge management adoption in bank using FAHP

The aim of this study is to identify and prioritise the solutions of knowledge management adoption in banks to overcome its barriers. Results show that private bank, semi private bank, and state-owned bank are on the first, second and last priority, respectively. The results obtained from fuzzy AHP methods indicate that strategic barriers are on the first priority and organisational barriers, cultural barriers, technological barriers, and individual barriers are on the next priority. Then regarding to the strategic barriers scales, it is realised that lack of top management commitment towards KM adoption is most important. Regarding to the organisational barriers scales, it is realised that, lack of proper organisational structure to create and share knowledge is most important. Regarding to the technological barriers index, it is realised that, lack of technological infrastructure to adopt KM is most important. Regarding to the cultural barriers index it is realised that, lack of willingness and sharing spirit among members is most important. Regarding to the individual barriers index, it is realised that, lack of time to share knowledge is most important.

Factors affecting knowledge management adoption in public organizations

Factors affecting knowledge management adoption in public organizations

The influences of knowledge loss and knowledge retention mechanisms on the absorptive capacity and performance of a MIS department

Purpose– Knowledge loss impact on the performance of management information system (MIS) departments due to its influence on absorptive capacity. Furthermore, knowledge retention in human resource management and information system application is also included in the research model, in order to examine their effectiveness in mitigating knowledge loss. The paper aims to discuss these issues.Design/methodology/approach– Survey method and hypotheses are tested with the collected data from 191 Taiwanese IS personnel.Findings– The results not only indicate knowledge loss has impacts on the absorptive capacity and performance of MIS departments while information systems could mitigate knowledge loss, but also provide deeper understanding of knowledge loss and potential issues for academics; as for practitioners, this study could serve as a reference to design and adopt knowledge management (KM) mechanisms.Originality/value– KM is an important issue for organizations since it is the source of competitive advantages and excellent performance, although the investment in KM is not necessary effective in retaining knowledge. This study conducts survey to examine the influences of knowledge loss in MIS departments, since the high turnover rate of employees and the rapid environmental changes in technical world may worsen the situation. According to dynamic capability theory, absorptive capacity is a critical ability to have while facing turbulent environment.

Developing Framework and Indicators for Assessing Organizational Intelligence

Background/Objectives: This study is to develop the indicators and framework for assessing organizational knowledge levels, apply the developed indicators and framework to an administrative entity, diagnose its organizational IQ level and seek some improvement measures. Methods/Statistical Analysis: For assessing factors’ weight score of organizational IQ Delphi surveys with 5-point Likert scale questionnaire and Analytical Hierarchy Process method were used. The Content Validity (CVR) was tested and a set of 39 indicators were selected for diagnosis. The AHP analysis was performed to estimate the weighted values of four categories. As a result, a total of 39 indicators across twelve divisions were identified and weighted by their significance priorities. To measure the organizational knowledge levels and to verify the applicability of the proposed indicators and framework we applied the model to a research institute affiliated with a local government. Findings: This study considers four fundamental elements of knowledge-friendly organizational culture. 39 indicators out of 52 candidates screened by the CVR reflects the opinion of expert panels. Specific indicators for each element were introduced to measure the influence factors. Four fundamental elements have a weight. In the order of weighted values are organizational flexibility (0.440), organizational rationality (0,261), organizational openness (0.216) and organizational cohesiveness (0.083) identified as the significant elements. The organizational flexibility involving formalization and transformational leadership were the most significant indicators. Also, among 39 indicators, ‘Flexibility in complying with business rules or procedures’ scored 0.114, which were the most significant indicator, followed by ‘the easy-to-use information system’, ‘trust in superiors’, ‘empowerment through learning’. The lowest weighted value was also found in ‘organizational members’ involvement in decision making’. The empirical analysis revealed that the proposed organizational IQ measurement contributed to identify the status of organizational knowledge management and the aspects that would require support for approaches to improve measures. Application/Improvements: The quantitative findings from this study will provide fresh insight to policy development for organizational knowledge management and the adoption of IT-based KMS, particularly to those organizations being skeptical about the return on their investments and those that have already adopted knowledge management systems only to see mediocre or unsatisfactory results

PENGEMBANGAN MODEL KESIAPAN KNOWLEDGE MANAGEMENT UNTUK PERGURUAN TINGGI SWASTA

Private colleges as a form of business engaged in the education course are expected to have good management to knowledge. How knowledge is captured, documented, processed, shared and reused as a knowledge management process is a key business process at a private college. Surely a company can survive and thrive when the business processes running smoothly. It is the basis of this paper was compiled. By identifying the factors that influence the adoption of knowledge management in organizations, this paper tries to develop these factors into an indicator Builder knowledge management framework for private colleges through a literature review. The knowledge management framework is expected to be used as a reference that helps private-college readiness as a strategy the application of knowledge management in the company as one of the effort to avoid the failure of adoption. Key words:Knowledege management, private framework, KM

Knowledge management adoption and its impact on organizational learning and non-financial performance

This paper aims to investigate the determinants of knowledge management (KM) adoption on organizational and individual level, as well as its impact on non-financial performance through an intermediary of organizational learning (“OL”). The KM adoption model was constructed by using a combination of TOE (Technology, Organizational and Environment) for the organizational level and TPE (Technology, Personal, and Environmental) framework for the individual level; this we called the TOPE (Technology, Personal, Organizational, and Environment) framework. Questionnaires were sent to 60 Indonesian big companies which participated in the Most Admired Knowledge Enterprise (MAKE) Award. Data from 139 respondents (51 companies) was analysed using partial least squares (PLS). This study showed the most essential factors influencing KM adoption and practice are perceived usefulness, ease of use of KM technology, industrial factors, management support, organization culture, and IT infrastructure. Meanwhile, the factors that are loosely connected to adoption initiative and KM practice are mimetic pressure, strategic planning, and organizational structure. In addition, the result of this study inferred that KM adoption and implementation fairly impact on the improvement of non-financial performance by the intermediary of organizational learning capability improvement.

CRITICAL SUCCESS FACTORS IN IMPLEMENTING KNOWLEDGE MANAGEMENT IN UNIVERSITIES IN GULF REGION AREA

Knowledge is perceived as a modern day science across the globe and more particularly in the gulf region area. Hence, there is an evident lack of knowledge management as well as management applications. This absence is what motivated this research in the knowledge management field in relation to universities. Colleges and universities in the gulf region have not effectively adopted knowledge management hence leading to poor knowledge management and consequently difficulty in achieving the organizational goals and objectives. The study revolves around the critical success factors that can be considered for the implementation of knowledge management in universities present in the gulf area. The most important results of the research are that leadership in knowledge management and organizational culture are the most significant critical success factors to the implementation of knowledge management in Gulf Area universities.

Evaluating the impact of Knowledge Management adoption on Supply Chain performance by BSC-FANP approach: An empirical case study

The aim of this study is to evaluate the impact of Knowledge Management (KM) adoption on the Supply Chain (SC) performance. This paper proposes a framework based on balanced scorecard (BSC) and fuzzy Analytical network process (FANP) to evaluate the impact of KM adoption on SC performance. The BSC integrates financial and non-financial SC performance measures around the four perspectives: customer, internal business process, learning and growth, and financial. The FANP establishes the interaction among KM adoption in SC enablers, BSC perspectives, and SC performance to evaluate the SC performance. The empirical case study of an Indian organization is conducted to demonstrate the use of the proposed framework. This study has evaluated the results of the SC performance before and after KM adoption in SC. It shows the positive impact of KM adoption on SC performance. Finally, it examines the robustness of the model through sensitivity analysis.

Adoption of Knowledge Management in Pakistan: An Investigation of Critical Success Factors

Although, knowledge has been recognized as a key business asset, firms are still in the infancy stages of comprehending the practical implications of knowledge management. Developing countries are ...

How can professional associations continue to stay relevant? Knowledge management to the rescue

ABSTRACTProfessional associations across various fields have largely been struggling to stay relevant. Many have been watching a steady decline in membership numbers over the years. In many cases, members who join do not renew their membership. Existing members complain about the association not giving enough value for their membership dues. While the association does all the right things that it has been doing for the years since its existence, there is often a gap in what a changing membership base or potential audience for membership demands and what the association is able to deliver. In such a scenario, what must associations do to change the tide, to continue to stay relevant, to stem the decline, and to attract new members, and retain the ones they have? Using literature from knowledge management (KM), especially Agarwal & Marouf (2014)'s KM adoption framework, Nonaka & Takeuchi (1995)'s SECI model, and Agarwal & Islam (2014)'s KM Tools framework, and a study of the websites of professional associations in library and information science, this paper proposes a thriving KM strategy as a way for professional associations to not just survive, but to thrive. The ideas presented would be relevant to the leadership of professional associations.

Knowledge Management in Nigerian Universities: A Conceptual Model

Universities have traditionally been leaders in the field of knowledge production, research, and societal development. They are expected to be drivers of innovation, thereby contributing to the development of a learning society. The array of challenges facing universities in Nigeria and other developing countries forces one to question their levels of innovation. While knowledge management has been identified as a strategy for driving innovative processes in business organizations, there is a paucity of literature on its application in Nigerian universities. This paper, therefore, proposes a conceptual model which Nigerian universities could adopt, in order to drive innovation and performance. As the paper is conceptual in nature, a literature survey was conducted to examine the concept of knowledge management and its application in higher education institutions. Findings from the literature informed the development of a conceptual model describing ways in which universities can adopt knowledge management practices and strategies in order to drive innovation and improve performance. The conceptual model proposed in this paper could serve as a basis for empirical investigations on knowledge management processes in universities. The paper concludes that, while knowledge management has the potential for improving performance within universities, the proposed model must be subjected to empirical validation for further amendments and improvements.

The Analysis of Engineering Data Information System Based on Knowledge Management and Internet plus Technology

Adopted information classification and coding technology, the author try to write the WBS code of electric power transformation project and study on the content and form of engineering data. Taking advantage of Internet plus technology, the management information system which conform to the reality of electric power transformation can be developed. Adopted knowledge management theory, we could make use of knowledge to direct movement through the change from information into knowledge.

Knowledge management a competitive edge for law firms in Botswana in the changing business environment

Background: Law firms in Botswana offer a particularly interesting context to explore the effects of transition in the knowledge economy. Acquiring and leveraging knowledge effectively in law firms through knowledge management can result in competitive advantage; yet the adoption of this approach remains in its infancy. Objectives: This article investigates the factors that will motivate the adoption of knowledge management in law firms in Botswana, and creates an awareness of the potential benefits of knowledge management in these firms.Method: The article uses both quantitative and qualitative research methods and the survey research design. A survey was performed on all 115 registered law firms and 217 lawyers in Botswana. Interviews were conducted with selected lawyers for more insight. Results: Several changes in the legal environment have motivated law firms to adopt knowledge management. Furthermore, lawyers appreciate the potential benefits of knowledge management. Conclusion: With the rise of the knowledge-based economy, coupled with the pressures faced by the legal industry in recent years, law firms in Botswana can no longer afford to rely on the traditional methods of managing knowledge. Knowledge management will, therefore, enhance the cost effectiveness of these firms. Strategic knowledge management certainly helps to prepare law firms in Botswana to be alive to the fact that the systematic harnessing of legal knowledge is no longer a luxury, but an absolute necessity in the knowledge economy. It will also provide an enabling business environment for private sector development and growth and, therefore, facilitate Botswana’s drive towards the knowledge-based economy.

Knowledge Management in Global Organisations

Following the information boom that propelled the world into the 21 st century, it has become crucial for global organisations to have the ability to convert all precious data to useful knowledge. As a company’s tangible assets gradually become far less valuable than its intangible assets, it is essential to learn how to efficiently manage this knowledge. This study analyses how the basic elements of knowledge management are linked to the development of an organisation’s competitive edge. It also looks at the level of knowledge management adoption across Asia as compared to the West. Through online research, literature reviews and interviews, this paper presents a series of case studies on knowledge management implementation at various global organisations.

Leveraging organizational performance via knowledge management systems platforms in emerging economies

Purpose– The purpose of this paper is to examine the impact of adopting knowledge management systems (KMSs) on firms’ performance. Although many organizations have adopted the notion of KMS, there is little evidence on the effect of KMS on a firm’s performance, especially in an emerging economy like the Egyptian one. An intensive literature review is conducted not only to synthesize but also to establish the conceptual foundations for the systemic perspective of knowledge management and its potential impact on knowledge management performance in an emerging information and communication technology (ICT) industry. This systemic perspective fits with the evolutionary nature of such an emerging industry in Egypt.Design/methodology/approach– The empirical study of this work is conducted on knowledge-intensive firms operating in the field of ICT. The paper is descriptive in nature where a quantitative research design is adopted to survey senior managers’ perceptions – from both national and multinational enterprises operating in Egypt – on the pay-off maintained from creating an integrative KMS. The primary data are collected from 90 managers holding significant top positions related to the knowledge management area. A linear simple regression test is conducted to discover the initial association between the conceptual model’s key variables.Findings– The results of this work reveal that there is a positive association between each of the six elements that constitute a KMS, namely, knowledge: creation, acquisition, codification, sharing, transfer and measurement, and the perceived knowledge management performance. Besides, there is a significant positive association between the adopted total KMS and perceived knowledge management performance. This study provides strong evidence that KMSs are essential to improve firms’ performance. The results oft-test and analysis of variance assert that the gender, types of business, year of experience and age of respondents have no significant difference to perceived knowledge management performance resulting from KMS.Research limitations/implications– The findings reflect the fact that informants have to deploy six components that constitute a KMS to realize improvements in knowledge management performance. This work also highlights a number of findings of great value to managers in the ICT sector. Yet, the empirical study does not cover all the issues which are linked to KMS implementation. Issues such as culture, trust and leadership role in building a significant KMS are not examined in this work. Also, the generalizability of the findings to other industries must be considered carefully. Although the findings are statistically significant, the framework developed may be quite specific to the ICT organizations.Practical implications– This paper enhances managers’ understanding in deploying the notion of KMSs to leverage their corporate performance. It also provides managers in emerging markets with an integrative perspective to fundamental issues that encounter them when they put those KMSs into practice.Social implications– This research advances understanding of the application and benefit of KMS in ICT firms in several ways: it provides a better understanding of KMS and practices currently being applied in the Egyptian ICT firms. There had been little or no industry-wide empirical research on this topic to date, it provides a better understanding of knowledge processes in the ICT sector; specifically, the links between knowledge acquisition, creation, codification, sharing, transfer and measurement, and their links to performance, the measurement instruments developed for this research constitute a reliable set of construct measures that provide a basis for future research.Originality/value– This paper advances the knowledge management subject by synthesizing past studies into an integrative KMS that directs scholars’ attention on how to examine the notion. It is claimed that KMS help those managers improve core business processes, management decisions and, accordingly, firms’ performance. Besides, this study suggests a set of implications for managers in an emerging market that has recently adopted the notion of KMSs. This study also reflects the viewpoints and perceptions of key managers in a strongly evolving knowledge-intensive industry that has an increasing impact on the GDP of an entire nation throughout the past two decades.

Adoption of knowledge management by Canadian housing charities

Many researchers have focused on the adoption and associated challenges of knowledge management tools in the commercial construction sector. However, few have investigated the usage and effectiveness of such tools and their adoption in the non-profit sector. Accordingly, ongoing action research principles are used to provide insights into preferred types, challenges of adoption, and qualitative and quantitative impacts of utilising knowledge management tools in a large and a small Canadian housing charity. Preliminary results indicate preference towards a combination of information technology and non-information technology tools for both charities. Barriers included inadequate technical capability, time and financial constraints; and improved efficacy of organisational knowledge management practices. The paper contributes to the construction engineering management sphere in academia and industry by exploring the knowledge management theme through the application of action research methods. Future work focuses on developing a roadmap for knowledge management in construction non-profit volunteer organisations.

Knowledge Management (KM) Practices - A Study of KM Adoption among Doctors in Kuwait

Knowledge Management (KM) Practices - A Study of KM Adoption among Doctors in Kuwait

Knowledge management for service innovation in academic libraries: a qualitative study

Purpose– The purpose of this paper is to investigate the strategies thatlibrarians employ to ensure quality of service, the ways and barriers forservice innovation, and the likelihood of adopting knowledge management forservice innovation in libraries (KMSIL).Design/methodology/approach– In total, 17 academic librarians filled out a qualitative surveywith open-ended questions.Findings– Most librarians saw service innovation as critical to thecontinuing success of the library, and felt that knowledge management (KM)would be extremely helpful for service innovation in their libraries. Theproposed strategies and findings led to a theoretical framework of KMSIL.Originality/value– Though exploratory in nature, this is the first study thatcombines service innovation with KM from the perceptive of academic librariansand has important implications for theory and practice. The proposedtheoretical framework could serve as the basis for a deeper study and furtherresearch in this area.

Library adoption of knowledge management using Web 2.0

While Web 2.0 tools are increasingly being adopted by academic libraries to connect with patrons, they are not actively used to facilitate knowledge management (KM). This study investigates the awareness and comfort of librarians, their perceived usefulness of KM using Web 2.0, organizational readiness, and the ways in which these affect the library adoption of KM using Web 2.0. The survey questionnaire was completed by 101 librarians from 35 countries in 6 continents. Most respondents had heard of KM, were comfortable with Web 2.0, perceived KM using Web 2.0 to be highly useful, but were not entirely sure if their libraries were ready to adopt KM. Comfort with Web 2.0 was found to impact perceived usefulness, which in turn, strongly affected the likelihood of adoption of KM using Web 2.0. This is the first study that combines KM using Web 2.0 from the perspective of academic librarians globally, and has important implications for theory and practice.