Key IT Research Articles

Cloud Migration Analysis for Core System Infrastructure in Financial Services: Study Case PT XYZ

Currently, cloud computing adoption is being utilized in the financial sector for its flexibility and innovative technologies. This study assesses PT XYZ's readiness to migrate its core systems to a cloud environment, which is crucial for maintaining competitive agility and robustness in Indonesia's financial services sector. Focusing on the diffusion of innovations (DOI) model and the technology-organization-environment (TOE) framework, the research examines ten factors influencing PT XYZ's migration strategy. The analysis identifies challenges related to PT XYZ's aging on-premises infrastructure, including server procurement delays and maintenance issues, which impact operational efficiency. Through semi-structured interviews with key IT personnel, this study explores perceptions of the benefits and challenges of cloud computing, as well as regulatory compliance, aiming to guide PT XYZ toward a successful cloud migration that ensures continuity, compliance, and enhanced operational capabilities. The findings contribute to understanding the relative advantages, such as cost savings and security concerns, complexity, compatibility, technology readiness, top management support, firm size, competitive pressure, and regulatory factors. PT XYZ’s decision to migrate aligns with all the factors for cloud computing adoption, with the relative advantage, complexity, compatibility, technological readiness, and top management support being high impacts on the migration decision, while regulatory compliance presents a challenge for the financial services industry in Indonesia].

Key ambidextrous IT governance mechanisms for successful digital transformation: A case study of Bank Rakyat Indonesia (BRI)

Many organizations tried to accelerate their digital transformation, but some of them failed, possibly due to poor governance. Previously the influence of ambidextrous IT governance mechanisms on digital transformation and organizational performance were studied. However, there is a need to investigate what are the key ambidextrous IT governance mechanisms that lead to a successful digital transformation and how they are implemented. A case study was conducted at BRI to address the problem. BRI is an incumbent bank that recently won numerous awards. The case study was chosen to investigate one instance in detail to discover contextual understanding that might not have become apparent priorly. The data was collected by semi-structured interviews triangulated with internal documents until data saturation. Subsequently, the collected data underwent thematic analysis. The findings revealed seven key ambidextrous IT governance mechanisms, encompassing board and executive, strategy and architecture, talent and culture, data and information, development and operation, internal and external collaborations, as well as risk and audit. The study also examined how BRI digital transformation dimensions (digital transformation strategy, strategic alignment, digital and IT assets, knowledge and capability, and innovation culture) impacted organizational performance. Lastly, BRI's organizational performance achievements were examined using operational excellence, customer experience, industry presence, and financial return dimensions. This study offers valuable research insights by exploring the key ambidextrous IT governance mechanisms that influence digital transformation and organizational performance. The study also provides the practical implications on how to implement key ambidextrous mechanisms toward a successful digital transformation, including its organizational performance achievements.

How H R Practices can be optimized for effective management of remote and virtual team in IT industry

exploring ways to enhance HR practices for the efficient administration of IT sector remote and virtual teams Analysing methods for efficient virtual team management, HR optimised the rise of remote work. Topics covered include technology developments, globalisation, shifting labour demographics, pandemics, and corporate cost savings as drivers of remote work's ascent. Issues with communication, trust-building, time zone differences, accountability, and productivity are some of the difficulties discussed in the article as they pertain to virtual team management and remote work. Future trends in remote work, including hybrid work models, the gig economy, and artificial intelligence, are also covered in the article. It also discusses methods for managing virtual teams effectively, ways to collaborate, and case studies of successful remote work implementation. In light of the fact that remote work is constantly changing the way organisations function, manage teams, and collaborate, the conclusion stresses the need of constant adaptation and learning. Key Words Remote IT team management: HR practices, challenges, strategies, future trends

Control Towers in Logistics: an In-depth Exploration through Literature Analyses and Industry Case Studies

In the dynamic landscape of global commerce, effective supply chain management is crucial for business success. This research paper delves into the intricacies of supply chain control towers, exploring how these systems manage real-world business scenarios. The goal is to analyze diverse examples of supply chain control towers, sparking a discourse on their past approaches and future trajectories. The paper reviews theoretical foundations and practical aspects, employing case studies to provide updated insights. The research methodology involves an in-depth examination of a leading logistics company, 'ABC,' through a single-case study approach. Ethical considerations are prioritized in handling sensitive information. The historical perspectives on control tower implementations reveal the evolution of these systems to address specific business needs. The findings highlight meticulously developed control towers with defined structures, responsibilities, and processes. These control towers utilize key performance indicators (KPIs) and IT solutions for continuous monitoring and improvement. The research also unveils future trends, indicating that control towers are perceived not only as tools for optimization but also as potential revenue sources. The study proposes the term "Integrated Control Hub" to characterize multifaceted functions, emphasizing the need for integration in logistics and supply chain management. The paper concludes by discussing the commonalities and distinctions among the researched control towers, emphasizing their adaptive nature. It suggests practical applications for the future, focusing on data and process integration across supply chain functions. The author advocates for the acknowledgment of both logistic and supply chain control towers, emphasizing the importance of integrating these entities. The research provides valuable insights for industry practitioners, contributing to the ongoing discourse on the role and future of supply chain control towers.

Restructuring Healthcare Financing to Enable Effective Integrated Care and Population Health

Singapore faces an aging population and spiraling healthcare costs. To address these challenges, Healthier SG will launch in 2023 to shift towards a population health approach to care for Singaporeans, to keep them healthy, and prevent or slow down disease progression. Residents will be encouraged to enrol with a primary care physician and take on an upstream preventive approach to healthcare. Delivery systems must focus on integrated care. In addition, there is a need to bend the rate of growth of cost curve. NHG, as one of the three public healthcare clusters, will take on the role of a “Population Health Manager” responsible for the health outcomes of 1.5M population assigned.
 Who is it for? Policy makers, health sector decision makers, health managers, health authorities, health and social care professionals, researchers, academia, health experts, and the staff working on implementation of integrated care, healthcare finance professionals
 Who did you involve and engage with? Singapore Ministry of Health officials, Chief financial officers of hospitals, healthcare professionals, and clinicians (both specialist and primary care physicians) and community care partners.
 What did you do? NHG restructured itself organisationally to form an Accountable Care Organisation (ACO). The Health Ministry would be providing funding for subsidised care in the form of capitation funding per assigned resident per year (as opposed to the predominant fee for service funding currently) and additional funding for preventive care and health screening. NHG will aggregate the funds to design payment models that cut across different care setting to integrate care delivery. Incentive payments tied to performance outcomes and indicators will be established. Providers will also part-take in shared savings. NHG will also serve as a network of providers to join up care delivery, with focus on primary and preventive care.
 What results did you get? What impact did you have?We are in the stages of planning and design. The results we hope to achieve are for residents to enrol with a single primary care provider who will be partnering NHG to oversee the end to end care of the enrolled residents. Some of the indicators to be monitored measure resource allocation, resident enrolment rate, primary care physician enrolment rate with NHG, avoidable ED and hospitalisation rates and total subsidised healthcare cost per resident.
 What is the learning for the international audience? The learnings to share are the importance of engagement of leadership across the ecosystems, appropriate funding and resource allocation based on care needs of the population, setting up of enablers, including IT and data exchange, use of incentives to prompt behaviour changes, and the need for change management to get buy-in.
 What are the next steps? NHG will be rolling out key activities in the areas of primary care enrolment, designing the financing framework for payment and sharing of incentives with the providers, and is also in the midst of implementing key IT system enablers.

Integrating Information Technology to Healthcare and Healthcare Management: Improving Quality, Access, Efficiency, Equity, and Healthy Lives

A study published in 2022 identified the top 10 Countries with the best healthcare as (1) Denmark, (2) Switzerland, (3) Australia, (4) France, (5) Singapore, (6) The United Kingdom, (7) Germany, (8) Canada, (9) Austria, and (10) Japan. The United States spends more money per capita on healthcare than any other country. Still, the United States healthcare did not make the top twenty. Another study published in 2021 ranked the US last in access to healthcare, equity, and outcomes among the 11 high income countries, despite spending a far greater share of its GDP on healthcare (Luhby, 2021). The World Health Organization’s ranking of the world’s health systems put France at #1and the United States at #37 (World Health Organization, 2019). This paper examines a broad IT related healthcare literature and seven key IT tools and technologies that should be integrated into a comprehensive U.S. healthcare system. Properly integrating these IT tools and technologies should narrow the gap and improve the five critical success factors: Quality, Access, Efficiency, Equity, and Healthy lives.

Identification of IT Governance Capability Level of COBIT 2019 at The KOMINFO City of Bitung, North Sulawesi

Effective information technology governance (ITG) is vital for managing risks and ensuring proper oversight of IT in government organizations and enterprises. However, many organizations struggle with implementing effective ITG strategies, resulting in a higher likelihood of cybersecurity breaches, operational inefficiencies, and financial losses. This study addresses the urgency of improving ITG by assessing the capability level of ITG within the Ministry of Communication and Information Technology (KOMINFO) in Bitung, North Sulawesi, using the widely recognized COBIT 2019 framework. By conducting interviews with key IT personnel, the study quantifies the capability level of eleven core models and highlights areas that require improvement. The results underscore the critical importance of designing and implementing effective IT governance to mitigate risks and enhance IT oversight in government organizations and enterprises. The study's findings can serve as a foundation for future efforts to improve IT governance in KOMINFO and other organizations, ultimately contributing to a safer and more secure IT environment.

Digital data transformation: optimizing CGT processes and accelerating scale-up & tech transfer for manufacturing success

Bridging the data gap between R&D and manufacturing with purpose-built softwareBest practices on using technology to ensure highly complex CGT processes are successfully replicated and controlledEstablishing reasonable expectations for data visibility and sharing in sponsor/CMO relationshipsIdentifying the right time to build a digital data strategy and key IT requirements when choosing a software platformTeodor has 14 years of expertise as a scientist in biotech process development, design, optimization, and validation. His successful track record building and managing technology roadmaps for GMP manufacturing, including software selection, qualification, and implementation, position him as a respected advisor on maximizing operational efficiency to accelerate scale-up, tech transfer, and commercial release. Before joining IDBS, Teo served as Process Development Scientist at Emergent BioSolutions, where he led science and technology for a newly developed orphan disease vaccine. Previously at Merck Healthcare, his roles spanned Bioprocess Development Scientist and Compliance Specialist for Downstream Processing. Teo holds a BS in Biomedical Engineering from Yale University and an MS in Biotechnology and Bioengineering from EPFL (Swiss Federal Institute of Bioengineering).

ЦИФРОВИЗАЦИЯ ЭКОНОМИКИ КАК ФАКТОР ИНФРАСТРУКТУРНОГО ПРОТИВОДЕЙСТВИЯ САНКЦИОННОЙ ПОЛИТИКЕ В СОВРЕМЕННЫХ УСЛОВИЯХ

In the context of sanctions pressure and reduced access to advanced information technologies, the task of digitalizing the economy of the Russian Federation is becoming much more complicated. The task of creating a digital economy based on the transformation of sectors of the traditional economy with a high level of penetration of fundamental information technologies in order to form the processes of creating and consuming digital products is considered as the final one. The digitalization of the economy in the context of sanctions pressure should be carried out on the basis of a systematic analysis of the level of accessibility of information technologies, the degree of readiness of the socio-economic environment, and be essentially a highly accurate process. The task of building an effective digital economy in the face of sanctions pressure and limited access to key IT technologies can be formulated as a search for optimal directions for the development of traditional industries and existing macroeconomic processes based on available fundamental technologies that allow reaching the top level of the digital economy transformation hierarchy. In this regard, it is advisable to talk about the formation of a roadmap for building a digital economy, which makes it possible, under the conditions of sanctions pressure, to implement the most promising of the available segments of the digital economy. A key element of such a mechanism should be end-to-end systemic monitoring of the level of development of the digital economy and digitalization processes. Particular attention should be paid to assessing the economic consequences of digital transformation.

Challenges in user-driven optimization of EHR: A case study of a large Epic implementation in Denmark

BackgroundResearch suggests that capturing the benefits of electronic health records (EHR) requires systematic and ongoing optimization of technology configuration and use after implementation. However, little is known about EHR optimization in a hospital context. ObjectiveTo explore the issues and challenges involved in organizing and managing a systematic user-driven EHR optimization program. MethodsA longitudinal case study of an EHR optimization program launched in two large Danish hospital systems was undertaken. It involved interviewing 28 key managers, clinicians and IT staff, participating in formal and informal meetings, and reviewing policy documents, meeting minutes, teaching materials and other relevant documents. FindingsThe two hospital systems are struggling to find the best way to organize and manage the optimization program. So far, the program has been a mixed success. Involving clinicians in EHR optimization poses serious dilemmas for hospital managers, who must manage two related tensions: between standardization and adaptation, and between centralized control and local autonomy. ConclusionThe findings highlight the significant challenges in designing a successful EHR optimization program and underscore the importance of developing more sophisticated strategies for clinical standardization and innovation.

A Case Study on Huawei Technologies

Huawei Technologies Co., Ltd. is a Chinese company. Nowadays, Huawei is becoming a very recognized company worldwide, due to its high technological quality products and innovation. These Chinese company is leading global provider of information and communications technology infrastructure and smart devices. With integrated solutions across four key domains, telecom networks, IT, smart devices, and cloud services. Huawei is committed to bring digital to every person, home and organization for a fully connected, intelligent world. Our proposal is to analyze the international strategies that Huawei have been applying to their success, what makes this company different from competition? Why clients or customers would prefer Huawei instead of other technological and recognized companies? and what can they improve in order to acquire more clients and work further to get into new markets and potentialized their products as the best ones. A profound study is done on how Huawei Technologies had made strategic choices to when and how to enter in an existing and highly competitive market. Also, the study explores the important canvases of their business model, which includes the precise time of entry, market segmentation and pricing strategy

Comparative Study of Employees´ Key Competencies in Selected Health Care and Non-Health Care Organizations

Abstract The key competences of the employees are currently discussed and the open labor market. Competencies can be divided into three basic categories: knowledge competencies, application competencies and social competencies. Each work environment brings its specifics and the aim of the article is to find similarities and differences in the key competencies of employees of healthcare organizations and non-healthcare organizations. In order to achieve the objective of the article, a questionnaire survey was used, involving 791 respondents from healthcare organizations and 647 nonhealthcare organizations. In total 1438 questionnaires were evaluated. The research was conducted from May 2017 to September 2018. The first phase of the research was conducted through semi-standardized interviews with 73 representatives of healthcare organizations and 69 representatives of non-healthcare organizations. Qualitative research was attended by representatives of the personnel department, respectively human resource management department. The second stage of the research was followed by quantitative research. Quantitative research was conducted from January 2018 to September 2018. Key competencies were selected on the basis of importance, and the author of the article deals with those that respondents have identified as most important for their work. Here we can find the first differences in the identification of key competencies in healthcare organizations and nonhealthcare organizations. Respondents of healthcare organizations have identified as the most important the ability to communicate, the ability to learn, teamwork, reliability, dedication to work, empathy, emotional maturity and work under stress, while non-healthcare organizations respond as key communication skills, IT skills, creativity, team work, reliability, emotional maturity, and work under stress. Three research hypotheses have been identified. The research hypotheses were verified using the Two-sample t-Test statistic for equal means.

ДОСЛІДЖЕННЯ МЕТОДІВ ПРОАКТИВНОГО УПРАВЛІННЯ ВІДХИЛЕННЯМИ НА ОСНОВІ НЕЙРОМЕРЕЖ В ІТ ПРОЕКТАХ

This paper describes the results of a study of proposed methods of proactively managing key parameter deviations in complex projects based on the study of the effects of the external and internal environment of such projects. The methods of forecasting the level of changes in the results of project activity at any time during the execution of projects and depending on changes in the time parameters of the work of the projects and the study of the effects on changes in the cost of the work of the projects are proposed. Impact reactions on cost parameters and project timelines are investigated. An integrated information system has been developed to simulate the flow of changes to key IT project parameters using cloud data warehouses. In the process of modeling modern information technologies of project management of leading developers are involved and integrated. Modeling effects of the environment on project parameters based on models of deep learning neural networks are used as research tools. A model of deep learning of the neural network is proposed, through the experimental representation of the input and output data of numerical experiments. This model takes into account the optimistic and pessimistic distribution of the cost of each project when planning the projects and choosing their optimal configuration. The evaluation of the results of modeling the effects of changes on the timing and cost of performing work is based on the context of project characteristics, including resource allocations both in time and in project work, cost allocations, etc. Thus, the modeled indicators in the system indicate slight deviations within 10-15% of the set values under the influence of a wide range of values of environmental factors and their effects on changes in project work resources for the selected and unchanged technological configuration of the project model. Using proactive controls, in the re-simulation, it became possible to significantly reduce deviations in costs that do not exceed 10% of the deviation from the optimum values.

Le Contrôle des finances en mutation: Réflexions sur les défis actuels de la haute surveillance de l’administration

In recent decades, several developments have contributed to a change in the mandate of the Swiss Federal Audit Office (SFAO). The criterion of profitability was added to Article 5 of the Federal Audit Office Act (FAOA) in 1995. More recently, the report of the Federal Assembly’s Finance Committees and Control Committees on the IT project INSIEME recommended strengthening the powers of the SFAO, particularly in terms of announcing serious shortcomings found and the failure to implement its recommendations. These developments, as well as others internationally, have had implications for the SFAO’s mission, its tasks and the performance of its supervision for Parliament and the Federal Council. They include the introduction of a tool for monitoring recommendations in the administrative units, an increase in the resources allocated to the supervision of key IT projects and the publication of reports that could be requested in accordance with the Freedom of Information Act. Another development is that the SFAO now makes more systematic use of the tools available, to inform the federal departments about the most significant shortcomings and has also expanded its mandate range. This article presents recent developments that both constitute opportunities and carry risks for the Confederation’s financial supervisory body. It shows how the SFAO must keep a balance between supervising and contributing to a political-administrative system that is increasingly being questioned.

Business IT strategy in action : case study of #PUPRU

Predicted key business IT trends through to 2020 acknowledge there will be increased adoption of disruptive technologies that will impact within business contexts (Gartner (1), 2015). These include moves to small-screen marketing, rising value of big data intelligence and increased use of social systems. However, IT penetration and literacy gaps between advanced and emerging economies, as well as social and organisational issues associated with technological implementation of business strategy, provide challenges to adoption of these trends. Strategy As Practice (SAP) presents a potential solution. It is concerned with the practice of strategising, including both the formulation of strategy and implementation that delivers strategic renewal and change. Through the “doing of strategy”, organisations not only gain an insight into strategic management from a theoretical level, but also can focus on micro-level social activities, process and practices that characterise both organisational strategy and strategising. In this paper, the Pop-Up Research Unit (#PUPRU), a newly-established mobile research centre in the Salford Business School (SBS) will be discussed. It aims to adopt a SAP approach to inform business strategy. Three disruptive technologies - Beacon, Raspberry Pi and 3D printer - available as part of #PUPRU will be examined. Future experiments in various business scenarios and live projects evaluating how these digital disrupters can be employed will also be considered.

Description of the structure of the IT demand management process framework

IT demand management is considered as one of the key IT governance processes for business success and that actually it is not managed properly from a strategic point of view for achieving the objectives of the business in the organizations, this paper presents the structure of the IT demand management process framework, called integral IT demand management process framework. This description provides a strategic level view of the phases, main activities, and sub-activities of each IT demand management phase. This framework is the result of the combination of conceptual models and standards related to IT and business currently there is a lack of frameworks or methodological guides to assist senior executives and IT professionals in the organization to manage the IT demand and help them to bridge the gap that exists between business and IT. To evaluate the proposed framework, we conducted an additional survey taken by forty two respondents. The contribution of our research is twofold: IT artifact design. Second is the positive IT artefact evaluation.

A System Architecture for Real-time Anomaly Detection in Large-scale NFV Systems

Virtualization as a key IT technology has developed to a predominant model in data centers in recent years. The flexibility regarding scaling-out and migration of virtual machines for seamless maintenance has enabled a new level of continuous operation and changed service provisioning significantly. Meanwhile, services from domains striving for highest possible availability – e.g. from the telecommunications domain – are adopting this approach as well and are investing significant efforts into the development of Network Function Virtualization (NFV). However, the availability requirements for such infrastructures are much higher than typical for IT services built upon standard software with off-the-shelf hardware. They require sophisticated methods and mechanisms for fast detection and recovery of failures. This paper presents a set of methods and an implemented prototype for anomaly detection in cloud-based infrastructures with specific focus on the deployment of virtualized network functions. The framework is built upon OpenStack, which is the current de-facto standard of open-source cloud software and aims at increasing the availability and fault tolerance level by providing an extensive monitoring and analysis pipeline able to detect failures or degraded performance in real-time. The indicators for anomalies are created using supervised and non-supervised classification methods and preliminary experimental measurements showed a high percentage of correctly identified anomaly situations. After a successful failure detection, a set of pre-defined countermeasures is activated in order to mask or repair outages or situations with degraded performance.

Governance of information technology in a complex economy

Globally, the energy sector is fast nearing a tipping point of no return, transitioning from fossil fuel to renewable energy. Business is turning to the IT department to leverage technology that will reduce organisational wide production and operational cost in a fast changing economy. The business expects the IT department to be innovative and build new IT competencies for a rapid response to the transition towards renewable energy. This study contributes new knowledge regarding the impact of management theory and approaches on the successful implementation of IT in the African Oil and Gas industry. The research shows that capabilities such as innovation and people competencies are growing in importance while IT leadership is becoming a critical role in supporting and delivering on the business objectives as enabler and transformational agent of business. Capabilities such as systems thinking, business acumen and interpersonal skills are key IT management competencies for transformation innovation leadership. Knowing the business needs, the IT department can provide integrated solutions that support the complete business value chain without exposing the business to a rigid IT structure. Remaining competitive, business-driven IT innovation is a vehicle for business to meet new realities. The research followed a multistage mixed-model design using the African Oil and Gas industry as case study.

Smart Banking: an Introduction Driven by Information Technology

The book explains how with the help of technology banks are providing innovative services by managing wide network of branches and delivery channels. It focuses on key banking activities and IT applications driving the banking processes. The book describes the inter-connection between the Core Banking Solution, delivery channels and the networking platforms facilitating online transactions between banks, customers and the business entities.

Introduction of electronic data capture method using participant-completed online web-based follow up questionnaire in mail-based study achieves expected benefits and positive participant feedback

Background To reduce data processing and postal costs, and to potentially enhance data quality in a large long-term mail-based randomised trial, the ASCEND study team developed a bespoke online web-based version of the standard 6-monthly paper follow-up questionnaire. The form incorporates verification checks and study staff were trained to provide IT support for participants. The key IT challenges included ensuring screen format compatibility with different computer devices and software compatibility with multiple browsers and versions, as well as ensuring data security which was enhanced by using a two factor user authentication scheme. The aim was to assess the impact of providing the option to study participants in a small pilot study.