Key Critical Success Factors Research Articles

The key challenges and critical success factors of blockchain implementation: Policy implications for Singapore’s maritime industry

Blockchain has the potential to improve the efficiency and transparency of maritime businesses and operations. Nevertheless, few studies have been conducted to identify the key challenges and critical success factors (CSFs) of blockchain implementation in the maritime industry. A case study approach based on Singapore’s maritime industry is adopted. Four interviews are conducted to establish the face validity of the survey questionnaire before data are collected from 30 maritime professionals from Singapore’s maritime industry. In addition to analytic hierarchical process (AHP), a fishbone diagram and PESTEL analysis are also adopted to organize and discuss the results. The results show that there are six key challenges and six CSFs for blockchain implementation. Using a fishbone diagram, the six identified challenges along with 13 personal concerns are categorized into five dimensions related to people, methods, organization, external environment, and technology. The CSFs are sufficient capital, staff training, ease of local legislation, support from the shipping community, support from the senior management, and professional consultation and assistance. This study implicates marine policy formulation in relation to subsidies and investments, blockchain talent and knowledge acquisition, and workforce training and education to accelerate blockchain implementation in the maritime industry.

SAP ECC to S/4HANA System Conversion Critical Success Factors

SAP ECC to S/4HANA conversion is a critical part of an enterprise’s Digital transformation strategy which prepares their ERP system to become more agile, robust, intelligent & standardized. The journey to attain improved user experience, in memory capabilities of HANA database, flexible API’s, real time analytics to gain competitive advantage is further accelerated by SAP’s 2027 deadline to phase out support for SAP ECC forcing customers to embrace SAP S/4HANA. SAP install base customers have 2 options - either follow a single step approach by moving from any database to S/4HANA in one step with single downtime or opt for a two-step approach where we first move database to SAP HANA and then convert to S/4HANA. In both the approaches, there is overwhelming complexity of dependencies and activities which create a lot of pressure on organizations to navigate with caution and gain learning curve. To address this need, this article provides a list of critical success factors in SAP ECC to S/4HANA system conversion journey and the available SAP tools which can give a head start and make organizations better prepared to undertake this journey. This article explains what the key critical success factors which the install base customers need to plan for upfront to ensure the conversion is seamless.

Performance Evaluation of Agro-tourism Clusters using AHP–TOPSIS

The aim of this article is to recognize the key critical success factors (CSFs) that determine the performance of agritourism clusters using combined analytical hierarchy process (AHP)-the technique for order of preference by similarity to ideal solution (TOPSIS) method. The operational performance of agritourism clusters was determined using integrated approach, and 11 CSFs were initially identified through systematic literature review. Furthermore, experts validated and finalized nine CSFs that can determine the sustainable performance of agritourism network. Totally 15 experts (including practitioners and agritourism supply chain partners), were engaged in data collection process. The AHP application exhibits that destination attractiveness (D5) has the highest priority (0.156) among all the dimensions followed by local community contribution and sustainable livelihoods (D9). Furthermore, TOPSIS demonstrates that Pithoragarh (C7) has the ideal best value (0.7705) indicating that this cluster is performing the best among all the clusters followed by Almora (0.7209). The identification of CSFs to evaluate the performance of clusters in Uttarakhand, India can serve as guiding tool for the agritourism practitioners. The examination of pertinent issues with the focus on major support required, bottlenecks in adoption, key benefits of sustainable agritourism activities and most common sustainable practices are expected to provide new understanding about the sustainable agritourism business-based issues in India. The only limitation of this study is the geographic coverage and limited demography of the respondents. This study is one of the first efforts on assessing agritourism supply chain practices in India, with the special reference to Uttarakhand state.

Understanding critical success factors of vendor-managed inventory in healthcare sector: A case study in Thailand

ABSTRACT The healthcare sector is currently facing the severe global competition, resulting to improve its business operations by decreasing overall cost and enhancing competitive advantage. Vendor-managed inventory (VMI) system is one of the effective solutions as its benefits directly support on inventory cost reduction. The VMI implementation is essential, and key critical success factors (CSFs) are diverse. Large efforts are made based on VMI approach from literature; however, a generalized analysis on interrelationship among CSFs of VMI implementation is limited. This paper desires to fill this gap by a new hybrid MCDM model, comprising of Fuzzy Delphi and Grey-DEMATEL methods. The results present the identification of 10 influencing CSFs and their cause–effect relationship. Additionally, this study provides an important insight into managerial implication to improve inventory performance of Thai healthcare sector.

Key critical success factors of BPM implementation: a theoretical and practical view

PurposeThe purpose of this paper is to identify the key critical factors that affect the success of Business Process Management (BPM) implementations, considering the literature and experts practical experience.Design/methodology/approachA systematic literature review (SLR) was conducted, and 25 articles from 12 different countries were selected and analyzed. In addition, through a survey, 113 BPM experts were consulted in order to assist in the evaluation of critical success factors (CSFs) initially identified in the bibliography.FindingsAll CSFs identified in the literature were accepted as real critical factors according to the tacit knowledge of the experts. Thus, the factors identified in the literature and approved to a large extent by the experts can serve as a basis for organizations and professionals who want to implement BPM to know of their existence, to relate to them, to control them and thus to potentiate the success of the implementation.Originality/valueThe construction of the theoretical framework based on SLR on BPM is a contribution to the bibliographic database. Another contribution is the identification and synthesis of the CSFs most cited by different authors from 12 different countries and its analysis by professionals on BPM.

Construction organization success strategy in post-conflict environment

In the field of construction industry, the research work has widely focused on identifying key performance indicators (KPIs) and critical success factors (CSFs) without assessing the impact of conflict environment factors. There is a lack of research on the organization performance in the post-conflict environment. This study focuses on the effects of post-conflict environment factors on construction organization performance. This article explores the relationship of post-conflict environment and organization performance to formulate success strategy in a post-conflict condition. This article presents a performance predicting model comprising the impact of post-conflict environment factors on construction organization. The proposed framework of this research consists of four stages: identify post-conflict environment impacting factors, determine KPIs, assess CSFs and adopt the best strategy to improve performance. Analytical hierarchy process and multiple linear regression modeling technique have been used to analyze quantitative and qualitative variables obtained from the literature and expert opinion through a comprehensive literature search and survey questionnaire. The study finding suggests that top twenty factors from the survey have a critical impact on the identified five performance measures. This study examined 51 local construction organizations performance initiated between 2001 and August 2016 in Afghanistan. This research contributes to cover the lack of research on the organization performance in the post-conflict environment. The developed models will benefit organizations in assessing their performance in post conflict situations.

MODELING CONSTRUCTION ORGANIZATION PERFORMANCE IN POST-CONFLICT ENVIRONMENT

In the field of the construction industry, research work has widely focused on identifying Key performance indicators and critical success factors without assessing the impact of conflict environment factors. This study focusses on the impact of post-conflict environment factors on local construction organization performance. This paper presents a framework for improving construction organization performance in a post-conflict environment. The proposed framework consists of four stages: identify post-conflict environment impacting factors, determine critical success factors (CSFs), determine key performance indicators (KPIs), and adopt the best strategy to improve performance. Analytical hierarchy process (AHP) and multiple linear regression (MLR) modeling has been used to analyze quantitative and qualitative variables obtained from the literature and expert opinion through comprehensive literature search, meetings, and survey to determine critical success factors and to identify performance improvement strategy. The study finding suggests that twenty factors from the questioner have a critical impact on the identified five performance measures. The presented CSFs helps the organization management team to consider the impact of these factors on their firm and to formulate a competitive strategy in a post-conflict environment.

ISM-MICMAC approach for evaluating the critical success factors of 5S implementation in manufacturing organizations

The objective of this paper is to ascertain and evaluate the critical success factors (CSFs) that affect the fruitful implementation of 5S in manufacturing organisations. 20 CSFs of 5S has been recognised through extensive literature survey and experts' views. Subsequently, interpretive structural modelling (ISM) approach has been applied for instituting inter-relationship between identified CSFs. Further, MICMAC analysis was applied to classify the CSFs into different groups. From ISM-MICMAC analysis, it was found that effective top management contribution, education and training, proper leadership, establishment of role and responsibility, cognition of 5S, integration with the organisational objectives, integration with quality improvement approaches, proper implementation plan and financial resources are the key CSFs. These CSFs were found to exhibit a significant role in successful implementation of 5S.

Workshop 2 report: Competitive tendering and other forms of contracting-out: Institutional design and performance measurement

Consideration of contracting-out has been a mainstay of Thredbo conferences past, accounting for over half of conference papers. This workshop showed that contracting-out remains an important and vibrant theme, with 32 papers and some 50 participants from 20 countries. Case studies of contracting-out (and variants thereof) were presented at the national level for both bus (21) and rail (6). All stages of the contracting-out life cycle were considered, including design, procurement and management. A focus was placed on assessing key performance indicators and critical success factors and relating these to governance issues, both formal and informal. In particular, the extent to which concepts such as institutional maturity, soft competition and transaction costs could provide new insights was examined. The key finding was that contracting-out critical success factors are highly context specific. In the light of this, recommendations for research topics at future Thredbo conference are made.

Understanding the mHealth implementation and adoption impact: a FVM perspective

<p>Successful adoption and implementation of Mobile Health applications (mHealth) has been the subject of extensive research as can be evidenced by the large body of research literature on this topic. However, the fit and viability perspective issues have been less widely studied, perhaps because of the difficulty and complexity of healthcare services and delivery factors and their studies. In today’s global business environment this remains a key issue and critical success factor. Hence, this paper explains how challenging the mHealth application implementation success is for organizations government and patients. Furthermore, it is also very important to assess a fit and viability of mHealth application implementations in diverse environment. By drawing upon multiple streams of theory building, a framework, from the Fit-Viability Model (FVM) perspective, is developed. The framework provides important and valuable guiding principles for the decisions on adoption and deployment of mHealth applications. Grounded on the fit-viability framework, the paper advocates the use of a multi-case study approach to examine the success or failure of mHealth applications adoption and implementation. Managers and researchers can use the developed framework to identify the fit and viability of mHealth applications implementations to increase the possibility of success. </p>

Critical success factors for the implementation of enterprise systems: A literature review

Since their inception into work organizations, enterprise systems (ES) have proved challenging for many organizations to implement successfully. This study seeks to advance our understanding of the ES success literature by focusing on Harzing Journal ranked articles only that focus on the issue of “critical success factors” for ES implementation. The authors identify 34 key critical success factors that can provide both scholars and practitioners with a more holistic view of ES success.

The Effects of the Critical Success Factors for ERP Implementation on the Comprehensive Achievement of the Crucial Roles of Information Systems in the Higher Education Sector

Aim/Purpose: The aim of this study is to examine empirically the effects of certain key Critical Success Factors (CSFs) for the implementation of Enterprise Resource Planning (ERP) Systems on the comprehensive achievement of the crucial roles of Computer-Based Information Systems (CBISs) Background: The effects of the CSFSs were examined in the higher education sector in the Kingdom of Saudi Arabia (KSA) using a case study of the ERP adoption in Prince Sattam Bin Abdulaziz University. Methodology: A theoretical model was proposed based on the literature written on the CSFs and the roles of CBISs in business. The model encompasses six key CSFs and their associations with the realization of the crucial roles of CBISs. To test the proposed model, a questionnaire was developed by considering the most frequently used measurements items in the ERP’s literature. The data were collect-ed from 219 key stakeholders. Contribution: This study acts as one of the few empirical studies in assessing the effects of the important CSFs for ERP implementation upon its successful implementation. Its outcomes provide more insights and clarifications about the effects of six key CSFs on the comprehensive achievement of the crucial CBIS’s roles. Particularly, the uniqueness of this study lies in addressing the effects of these CSFs on the achievement of the vital CBIS’s roles collectively rather than the achievement of each role individually. Moreover, the study examined these effects in the higher education environment, which is characterized by its own special business processes and services. Findings: The results reveal that the six key CSFs have a positive relationship with the comprehensive achievement of the crucial roles of CBISs. These findings are consistent with many previous studies on the effects of the CSFs on the realization of the expected benefits of the enterprise systems. Recommendations for Practitioners: The managers and other key stakeholders should carefully manage the vital aspects of the CSFs in order to realize the promised ERP’s benefits, including the CBIS’s roles. Future Research: Additional empirical examinations are needed to investigate the effects of the rest of the CSFs on realizing the roles of information systems.

Delivering value-for-money in PPPs? Risks and insights in change management

A fundamental benefit sought from Public Private Partnerships is risk transfer – or more explicit allocation of risks between the public and private partners. However, not all operating risks can be transferred or eliminated. The public partner retains residual risk and remains ultimately accountable for the delivery of public services. Sub-standard management of major change events can lead to poor value-for-money outcomes. In-depth insights are provided in this article into how the actual management of Public Private Partnerships may be carried out and dealt with by governments at critical junctures during the concession period. Key risks, issues and critical success factors are identified that can have profound effects on the achievement of intended outcomes. These considerations build upon existing knowledge, policy and guidance for Public Private Partnerships, both nationally and internationally, making this essay tangible and grounded for both academics and practitioners.

My Home is My Marae: Kaupapa Māori evaluation of an approach to injury prevention

ObjectiveThe objective of this study was to evaluate the New Zealand Accident Compensation Corporation's (ACC) ‘My Home is My Marae’ approach to injury prevention for whānau (families).SettingOver an 18 month...

An exploratory study for investigating the critical success factors for cloud migration in the Saudi Arabian higher education context

Saudi universities have at their disposal a huge number of low cost IT resources to aid in teaching, research and learning. By migrating to cloud services, Saudi universities will be moving data and programs from local servers to the internet, thereby providing users with the ability to access and share information at any time from multiple devices. The migration to cloud-based IT resources is not yet widespread in Saudi universities due to several challenges including security, legal policies and implementation. At present, there is lack of research and guidance for Saudi universities on how to overcome these challenges and how contextual factors can influence the successful migration to the educational clouds.This research presents a framework for the successful migration to cloud technology in the Saudi Arabian universities. In this research, a set of key critical success factors (CSFs) were identified by synthesizing components from studies concerned with the migration of cloud for higher education and factors identified from the successful implementation of WBL (Web Based Learning) and ERP (Enterprise Resource Planning) on higher education in Saudi Arabia. Based on this knowledge, the proposed framework was evaluated via expert review and a survey by IT specialists from the Saudi universities. The initial CSFs were updated based on the expert reviews and the results were analysed. Based on the findings at this stage, additional CSFs were added to the framework as suggested by the experts. Subsequently, in order to confirm the reviewed CSFs, additional investigation via a structured online questionnaire was conducted and the outcome was analysed via one-sample t-test with the data integrity analysed via Cronbach’s alpha. The outcome indicated the majority of CSFs to be statistically significant except the Physical Location CSF. Potential future study and contributions are discussed.

A Comprehensive Study on The Differences Between MRP and ERP Implementation

This paper presents a comprehensive study on the fundamental differences between Material Requirements Planning (MRP) and Enterprise Resource Planning (ERP) systems. In order to reduce the complexity in undertaking such a comprehensive study, the study is performed in a number of steps such as 1) Comparative analysis of the differences in Key Critical Success Factors (KCSFs) in MRP implementation with those in ERP implementation in the period prior to the millennium change, 2) Comparative analysis of the differences in KCSFs in MRP implementation with those of ERP implementation in the post millennium-change period, and 3) How the perceptions of the KCSFs and the processes in ERP Implementation change with time.

Key Factors for Successful Entrepreneurship in Thailand

A causal relationship among key critical success factors of successful entrepreneurs in Thailand is proposed. A new business innovation management model is established using data sampling of 250 successful entrepreneurs from various industry sectors in Thailand. The data were analyzed by performing mean, standard deviation calculations, factor analysis and causal factors affected by LISREL program. Quantitative results showed that the model is consistent with empirical data.

Enhancing Understanding of Cross-Cultural ERP Implementation Impact with a FVM Perspective Enriched by ANT

Enterprise Resource Planning (ERP) Systems, and more especially their successful adoption and implementation, have been the subject of extensive research as can be evidenced by the large body of literature on this and related topics in the extant literature to date. However, the effect of cross-cultural issues has been less widely studied, perhaps because of the difficulty and complexity of such cross-cultural studies. In today's global business environment this remains a key issue and critical success factor. Hence, this paper explains how challenging the cross-cultural ERP implementation implementation success is for organizations and how important it is to assess a fit and viability of cross-cultural ERP implementations in diverse cultures (which is especially important in economies heavily reliant on off-shoring services). By drawing upon multiple streams of theory building, a framework, from the Fit-Viability Model (FVM) perspective, is developed. The framework provides important and valuable guiding principles for organizations for their decisions on adoption and deployment of Enterprise Systems (ES). Further, the paper proffers the use of ANT (Actor-Network Theory) to enrich the analysis and provides a systematic approach for moving forward with a multi-case study to test the proposed framework.

AGILE: An iron fist in a VELVET GLOVE

In a volatile economic environment where companies put customer needs at the heart of their development strategy whilst needing to implement change efficiently and in a controlled manner, a Lean and Agile project management methodology is essential. But how to integrate these approaches, which can sometimes be dest- abilizing for the company, knowing that each organizational structure may have its own specific culture and environment to be taken into account to be successful? Managers are well aware that a key critical success factor is to launch this type of initiative carefully, but they are sometimes not well prepared to accept the uncertainty that comes with implementing an Agile approach. After many experiences in the field of Agile development projects we propose some methodical advice to help address this uncertainty during the critical early stages of a new agile project. Then we present the difficulties, risks and pitfalls during the transition to production phase. Next, we offer some advice on how to establish an effective Agile governance. Finally, we focus on the human factor which remains the most important factor in order to succeed in any continuous-improvement approach.

Development and validation of an instrument for measuring critical success factors (CSFs) of technical education - a TQM approach

Like other systems, technical education system is also dynamic in nature. It faces many challenges in responding to societal, technological and economic changes in the local and global environment. The issue today is to ensure quality education delivery system for technical education. The literature shows that many educational institutes have initiated efforts for quality improvements. However, there is neither sufficient literature (regarding identification of critical factors responsible for excellence in technical education), nor appropriate measures (research instruments) to determine those factors. In this context it is necessary to identify key critical success factors (CSFs), which may be given special attention for ensuring desired excellence in technical education. Though different authors have proposed different ways to address the quality related issues in various domains, on the basis of critical review of literature, this study proposes use of a new research instrument for identification of critical success factors by using total quality management (TQM) as the base. The developed instrument was assessed for its reliability and validity using standard methods. The results indicated that the developed instrument was reliable and valid, which can be used to identify the critical success factors important for excellence in technical education.