Information Technology Capabilities Research Articles

Strategic Analysis of Information Technology Architecture With Pepprard and Ward Methods At PT. Bank XYZ

The rapid development of the digital era has placed Information Technology (IT) as a crucial element in the banking industry. PT. Bank XYZ aims to enhance its IT capabilities to achieve its business objectives and become one of Indonesia's top banks. In line with the regulatory requirements of POJK No. 11/POJK.03/2022, this research focuses on a strategic analysis of PT. Bank XYZ's IT architecture using the Pepprard and Ward methods, combined with Anita Cassidy’s approach. The research analyzes the current conditions of the bank’s IT architecture and external factors, employing PEST and Porter’s Five Forces methods, followed by a SWOT analysis to identify strengths, weaknesses, opportunities, and threats. From this analysis, strategic recommendations are provided to support the bank’s IT goals over a four-year period (2024-2028). The strategic plan consists of 19 key IT programs covering applications, data, and technology, aimed at enhancing customer experience, data quality, and infrastructure resilience. This roadmap will help PT. Bank XYZ improve its IT operations and align its technological advancements with its business objectives, positioning the bank for growth in the competitive banking sector. The research contributes practical insights into developing an IT strategy that complies with regulatory standards and supports long-term corporate goals.

Factors that affecting firm performance mediated by digital transformation in Indonesia’s state-owned enterprises plantation and forestry industries

Digital transformation refers to the integration of digital technology into all areas of a business, fundamentally changing the way it operates and adding value to a firm's performance. This can involve adopting new technologies, reorganizing business processes, and creating a digital culture within the organization. One of the State-Owned Enterprises (SOE) in Indonesia, PT Perkebunan Nusantara III (Persero) with a focus on agriculture and main commodities, namely Palm Oil and Rubber, is carrying out a digital transformation initiative with the aim of improving firm performance. Along the way, the company faced many obstacles related to implementing digital transformation and the large investment costs incurred. This research aims to test the influence of Digital Transformation Leadership, IT Capability, Digital Mindset, Work Culture Change, Organizational Agility, Human Capital and IT Alignment with Business and test the influence of these variables on Firm Performance with Digital Transformation as a mediating variable. This research uses quantitative research methods by distributing online questionnaires via Google Form to 234 company employees who use Digital Farming, GIS and SCADA applications. Data was analyzed using the SEM-PLS analysis method with Smart-PLS Software version 3.3.9. The results of the research show that IT Capability, Work Culture Change, IT Alignment With Business have a positive effect on Digital Transformation. Apart from that, this research also shows the positive influence of Digital Transformation Leadership on Digital Transformation which is mediated by IT Capability and Digital Mindset on Digital Transformation which is mediated by Work Culture Change. Then, research also shows that Digital Transformation has a significant effect on Firm Performance. the research outcomes can serve as valuable insights for what factors influence firm performance mediated by digital transformation in the SOE plantation and forestry industry business cluster in Indonesia.

Strategic Technological Innovations Influencing Competitive Advantage Among Micro and Small Enterprises in Nairobi County, Kenya

Purpose: The ability of businesses to integrate information technology in their operations has been found to be an integral driver to their success. Through information technology, firms can utilize technological innovations to strengthen the uniqueness of their products in the market thus enhancing their competitive advantage. However, with limited evidence in the local context especially among the micro and small enterprises which continue to face a continuous decline, it warrants the study to assess how strategic technological innovations have been embraced among the small and micro enterprises and the role the innovations have played in enhancing the competitive advantage of the enterprises. Specifically, the study will examine the influence of enterprise’s IT Capabilities on competitive advantage among Micro and Small Enterprises (MSEs); determine the influence of Technological resources on competitive advantage among Micro and Small Enterprises (MSEs); explore the influence of adopted new technologies on competitive advantage among Micro and Small Enterprises; and establish the influence of Technological Processes and Products (TPP) on competitive advantage among Micro and Small Enterprises (MSEs) in Nairobi County, Kenya. The objectives will be anchored on dynamic capabilities theory, Schumpeter theory of innovation, technology acceptance model and diffusion theory of innovation. Methodology: Using a descriptive research approach, the study will collect and analyse both qualitative and quantitative data. This data was obtained from 386 micro and medium enterprises in Nairobi Central Business District, drawn from a population of 11,245 MSEs registered by the Nairobi City County in the CBD. A questionnaire was the main instrument of data collection, which was pilot-tested for validity and reliability. The collected data was analyzed using descriptive and inferential statistics. Findings: The findings were presented using frequency tables and graphs. In conclusion, the findings emphasize the critical role of technology in driving market expansion, customer engagement, and operational efficiency. The study highlights the importance of strategic support and intervention to address technological adoption challenges. By encouraging technological development and integration, policymakers and other stakeholders can assist MSEs in improving their operations, boosting the economy of Nairobi County. Investing in technological education and infrastructure is essential for MSEs to optimally benefit from TPP in the contemporary digital economy. Unique Contribution to theory, policy and practice: Training and development on how MSEs can use the platforms effectively, online marketing and selling needs to be promoted to help MSEs build their capacities. Therefore, when equipped with the appropriate knowledge and tools, the policymakers can help the MSEs to adopt e-commerce and increase their market access and productivity.

Exploring the key drivers of inter-organizational knowledge transfer in projects: evidence from international construction projects

PurposeDespite the knowledge transfer in project contexts which has been extensively studied by scholars, the study on inter-organizational knowledge transfer in international construction projects is still scattered and unsystematic. This research aims to explore the key factors influencing inter-organizational knowledge transfer of international construction projects and analyze how these factors interact to create a synthetic framework that enhances the effectiveness of knowledge transfer (EKT).Design/methodology/approachAt first, eight factors influencing inter-organizational knowledge transfer within international construction projects were identified, which were from the four dimensions of subject, relationship, channel and context, namely cultural distance, connection strength, organizational climate, intercultural competence, information technology capability, transmit willingness, receive willingness and richness of transfer channels. Then, a conceptual model was developed and 13 hypotheses were formulated, which were derived from a literature review and in-depth survey. After that, data from 353 respondents were collected and analyzed, and the hypotheses were tested by structural equation modeling analysis and bootstrapping test.FindingsThe results suggest that cultural distance hinders transfer willingness, which further affects EKT. Connection strength affects EKT by positively influencing transfer willingness and channel. Besides, organizational climate and intercultural competence positively influence transfer willingness and further affect EKT, while information technology capability affects the richness of transfer channels.Originality/valueThis research gives a thorough examination of the determinants influencing inter-organizational knowledge transfer of international construction projects, thus formulating available approaches that project managers and personnel can employ to effectively facilitate EKT.

Impact of information technology capabilities on organizational resilience: the mediating role of social capital

Organizational resilience is becoming a priority for enterprises’ survival in volatile, uncertain, complex, and ambiguous (VUCA) contexts. However, few studies have investigated how information technology (IT) capabilities promote organizational resilience. To fill this gap, we draw on the IT capabilities literature and social capital theory to build a theoretical model to investigate the impact of IT capabilities on organizational resilience. The concept of social capital is introduced as a mediating mechanism in the relationship between IT capabilities (i.e., infrastructure capability, human capability, and business spanning capability) and organizational resilience (i.e., reactive and proactive resilience). The model is tested based on 369 Chinese manufacturing enterprises that survived the COVID-19 pandemic. This study confirms the key role of IT capabilities in building organizational resilience and the critical mediating role that social capital exhibits between IT capabilities and organizational resilience. This study has both theoretical and managerial implications for enterprise digital resilience.

English learning motivation, strategies, and information technology capability among Chinese tourism students

English learning motivation, strategies, and information technology capability among Chinese tourism students

Information and Technology Governance Capability Analysis Using COBIT 2019: Case Study of CV Wirelessindo

The implementation of IT supports company sustainability. Large companies use IT as an integral part of their business model. Digital strategies must align with business strategies to achieve sustainability. Wirelessindo, established in 2007, provides IT solutions such as equipment, site surveys, network design and security, and tower installations. Its mission is to increase company productivity to win the competition in the era of Industry 4.0. IT is used to enhance customer service and internal business process efficiency. Initial investigations found issues with IT function mismatches, financial losses due to data loss, errors in IT equipment installation and configuration, and business process incidents caused by emerging risks. Identified root problems include employee knowledge gaps, risk management disparities, errors in defining business needs, and change management gaps. Based on these findings, IT governance evaluation was chosen as the research focus. This study aims to provide an overview of CV Wirelessindo IT capability levels and recommendations for improvements to meet expected levels. COBIT 2019 were used in this study. The General Manager, IT Division Manager, Software Development Team, Network Monitoring Team, Project Manager, and HR Manager were selected as respondents based on the Responsible, Accountable, Checked, Informed chart guidelines. Of the nine selected objectives, BAI08 showed level 0. APO12, BAI02, BAI06, BAI07, and DSS01 showed level 1. APO07, BAI10, and DSS03 showed capability level 2. Therefore, 61 recommendations were provided to raise the IT governance capability level to level 3 for all objectives.

Exploring Physicians' Perceptions of Digital Health's Impact on the Patient-Physician Relationship in the Primary Health Care Setting: Qualitative Descriptive Study.

Digital health has become essential for effective clinical practice. However, the successful adoption of digital health is dependent on the strength of the patient-physician relationship. The patient-physician relationship shapes the quality of care and impacts health care outcomes, especially in primary care. However, the impact of the increasing use of digital health on the patient-physician relationship is uncertain. This study aims to explore the types of digital health primary care physicians use and understand their impact on the patient-physician relationship from their perspective. This exploratory qualitative descriptive study used individual in-depth interviews guided by a semistructured topic guide. We purposively sampled physicians from 6 general primary care clinics in Singapore and used thematic analysis to identify emergent themes. We conducted 12 interviews. We found that primary care physicians in Singapore had minimal exposure to digital health beyond the scope of institutional implementation. The three key themes that emerged were as follows: (1) evolving roles of both physicians and patients; (2) impact on trust, knowledge acquisition, and longitudinal care; and (3) adoption and use factors of digital health impacting patient-physician relationships. The adoption and use factors comprised "social and personal," "technical and material," and "organization and policy" factors. The study identified that, while primary care physicians held mostly positive views on adopting digital health in improving the patient-physician relationship, they were concerned that digital health might erode trust, hinder proper knowledge acquisition, and reduce humanistic interaction. These concerns called for a nuanced approach to ensure that digital health would not compromise the patient-physician relationship. This could be achieved by ensuring that physicians possess the necessary skills, knowledge, and positive attitude, while health care organizations would provide robust IT capabilities and support. We recommend that education be refined and government policies on digital health adoption and use be revised to align with the goal of strengthening the patient-physician relationship.

Information technology capabilities: a bibliometric vision of the conceptual and intellectual structures and the past and future research directions

Purpose Scientific production on the topic of information technology (IT) capabilities grows each year, leading researchers working in the field into difficulties to keep abreast of the new research flows, as well as to know the intellectual and conceptual structures that sustain the area. Thus, this study aims to present the result of the application of a quantitative approach on the international scientific production on the subject. Design/methodology/approach Several complementary bibliometric techniques were combined, such as keywords co-occurrence, bibliographic coupling and cocitation analysis. Considering that the bibliometric research support software currently available to the academic community has strengths and weaknesses, the present study uses three recent tools of analysis (VOSviewer, SciMAT and Bibliometrix), to explore the best that each can offer. Findings The authors analyzed 219 scientific papers available on the Web of Science. The authors identify the origins of the current literature on IT capabilities, as well as its foundations and main intellectual and conceptual structures, including a longitudinal view of the development of the theme. The paper also presents the main research fronts in the field, as well as several opportunities that can contribute to the advancement of research involving IT capabilities. Originality/value The fundamental themes for structuring the whole of the scientific production on IT capabilities, which had a higher level of development and connection with external research flows, are organizational performance, strategic management, resource and value-based view. Thus, future researchers will find underlying literature on IT capabilities in the context of business a rich and varied literature involving these major themes.

Pengaruh Kemampuan Adaptasi dan Dukungan Pemerintah terhadap Ketahanan Bisnis yang Dimediasi Kemampuan Teknologi Informasi pada UMKM di Koperasi Konsumen Wanita Pengusaha Indonesia (KOWAPI) Srikandi Daerah Istimewa Yogyakarta

This research aims to examine and analyze the influence of adaptability on business resilience, the influence of government support on business resilience, the influence of adaptability on information technology capabilities, the influence of government support on information technology capabilities, the influence of information technology capabilities on business resilience, the influence of adaptability on business resilience mediated by information technology capabilities and the influence of government support on business resilience mediated by information technology capabilities in MSMEs that are members of the Indonesian Women Entrepreneurs Cooperative (Kowapi) Srikandi DIY. The research method used was quantitative with a sample size of 80 respondents. The data collection technique was carried out using a questionnaire survey via Google Form and analyzed using SEM-PLS modeling analysis. The test results show that adaptability, government support and information technology capabilities have a positive effect on the resilience of MSME businesses in DIY. Information technology capability is a variable that explains the relationship between adaptability and government support on business resilience. This research focuses on confirming previous research regarding factors that influence MSME business resilience. It is hoped that future research will have broader and deeper objects, not only on MSME actors in the Kowapi "Srikandi" Cooperative.

Paving the Path to EMR Implementation Success: The Role of Vendor IT Capability and Coercive Pressure

Paving the Path to EMR Implementation Success: The Role of Vendor IT Capability and Coercive Pressure

The impact of agile supply chain strategy on manufacturers’ ambidextrous innovation—the role of relational governance and information technology capability

The impact of agile supply chain strategy on manufacturers’ ambidextrous innovation—the role of relational governance and information technology capability

Exploring the antecedents of knowledge transfer among stakeholders in green building projects: From the configuration perspective

With the rapid development of green buildings around the world, knowledge transfer among stakeholders is of great significance in promoting the innovation and application of green building technologies. However, due to the complexity and specificity of green building projects, current studies have not fully established a comprehensive understanding of how elements from various dimensions (i.e., subject, relationship, context, and activity) collectively impact knowledge transfer among stakeholders in green building projects. Therefore, this study aims to explore the key factors that affect knowledge transfer among stakeholders in green building projects and how these factors work together to enhance the effectiveness of knowledge transfer (EKT). Firstly, the key factors influencing knowledge transfer were pinpointed: cognitive differences, connection strength, organizational climate, information technology capability, transmit willingness, receive willingness, perceived policy support, and richness of transfer channels. Then, an examination of the collected valid samples was conducted through configuration analysis utilizing the fuzzy set qualitative comparative analysis (fsQCA) method. The findings reveal five configurations, categorized as strong connection-driven, policy support-driven, and both-driven. Lastly, some combination strategies were outlined for different categories to assist green building companies in enhancing EKT. This study not only enhances the existing green building literature by developing a framework of factors that influence knowledge transfer among stakeholders, but also provides a reference for corporate executives to choose the best strategies to enhance EKT in green building projects.

A dynamic information technology capability model for fostering innovation in digital transformation

The advent of the digital era has transformed the way businesses create, compete, and maintain their existence, particularly in the aftermath of the COVID-19 pandemic. To maintain resilience in the ever-changing business landscapes of today, especially in emerging economies, businesses utilize dynamic information technology capabilities (DITC) to cultivate organizational capacities that foster innovation. This article argues that Dynamic Information Technological Capabilities (DITC) allows companies to develop flexible and adaptive skills to foster innovation. The results from 684 Brazilian businesses showed that implementing DITC improved their ability to come up with both new ideas and ways to use existing ones. This was possible because DITC improved the firms' dynamic and improvisational skills. The post hoc analysis of FIMIX PLS and PLS-POS reveals that DITC plays a greater role in fostering innovation through dynamic capabilities (DCs) rather than improvisational capabilities. The research on unobserved heterogeneity showed that a high level of DITC hasBig and strong effects on developing dynamic and improvisational skills for coming up with new ambidexterity ideas. The results indicated that companies should integrate the potential of digital technology and information to establish organizational capacities that can effectively compete within developing economies.

Marketing and IT capability as mediators: The role of digital marketing and orientation on SMEs marketing performance

The aim of this research is to examine the correlation linking digital marketing and the digital sphere orientation on marketing performance of MSMEs in Indonesia. Then, how information technology capabilities and marketing capabilities can be mediating variables between these three variables. This research uses a quantitative approach. This research falls under the category of exploratory research. The population in this study was 2,766; the research sample came from 338 MSMEs that are Go-Food partners spread across 4 districts on the island of Madura, Indonesia. The findings of the study indicate that digital marketing and digital orientation significantly influence the marketing performance of MSMEs. Information technology and marketing capabilities can be mediating and are variables that support other variables. The impact of this research is practical for Small and Medium Enterprises because, by improving marketing performance, they can maximize and develop their marketing capabilities. Information technology and marketing capability are widely used in research involving large companies. This research brings information technology capability within the scope of MSMEs because digital marketing has been widely applied to improve marketing performance. Then, this research has a practical implication to contribute to the role of information technology and marketing capability to answer how digital marketing impacts marketing performance.

Software tools for organizing cloud computing in psychophysiological research based on eyetracking data

The architecture and web version of the software complex have been developed, which significantly expands the diagnostic capabilities of model-oriented information technologies for the assessment of the neurophysiological state. The complex provides cross-platform cloud computing, increases the productivity and efficiency of scientific research, using methods of non-parametric identification of the oculomotor system based on eyetracking data, which is achieved thanks to a new concept of cloud computing organization. Cloud computing technology has been further developed thanks to the proposed concept that combines the principles of PaaS (Platform as a Service) and SaaS (Software as a Service). The key feature of this software complex is its undemanding hardware on the client side thanks to the use of cloud computing, and its modular structure, which allows it to be easily scaled. Compared to other similar services, the complex has several advantages: it provides effective work in research and educational areas, supports several programming languages for improving algorithms, and also allows the use of ready-made identification methods through specially developed GUI interfaces. In addition, it offers social capabilities and a high level of abstraction that optimizes the research process.

Strengthening rural healthcare outcomes through digital health: qualitative multi-site case study

BackgroundRural populations experience ongoing health inequities with disproportionately high morbidity and mortality rates, but digital health in rural settings is poorly studied. Our research question was: How does digital health influence healthcare outcomes in rural settings? The objective was to identify how digital health capability enables the delivery of outcomes in rural settings according to the quadruple aims of healthcare: population health, patient experience, healthcare costs and provider experience.MethodsA multi-site qualitative case study was conducted with interviews and focus groups performed with healthcare staff (n = 93) employed in rural healthcare systems (n = 10) in the state of Queensland, Australia. An evidence-based digital health capability framework and the quadruple aims of healthcare served as classification frameworks for deductive analysis. Theoretical analysis identified the interrelationships among the capability dimensions, and relationships between the capability dimensions and healthcare outcomes.ResultsSeven highly interrelated digital health capability dimensions were identified from the interviews: governance and management; information technology capability; people, skills, and behaviours; interoperability; strategy; data analytics; consumer centred care. Outcomes were directly influenced by all dimensions except strategy. The interrelationship analysis demonstrated the influence of strategy on all digital health capability dimensions apart from data analytics, where the outcomes of data analytics shaped ongoing strategic efforts.ConclusionsThe study indicates the need to coordinate improvement efforts targeted across the dimensions of digital capability, optimise data analytics in rural settings to further support strategic decision making, and consider how consumer-centred care could influence digital health capability in rural healthcare services. Digital transformation in rural healthcare settings is likely to contribute to the achievement of the quadruple aims of healthcare if transformation efforts are supported by a clear, resourced digital strategy that is fit-for-purpose to the nuances of rural healthcare delivery.

Mediation effect of knowledge management on the impact of IT capability on firm performance: exploring the moderating role of organization culture management.

With the development of the digital economy, a multitude of firms have embarked on the path of digital transformation through information technology (IT). Scholars have called for attention to the mediating or moderating mechanisms of IT capability on firm performance. This study argues that further exploration is needed regarding the relationship between IT capability and firm performance. This study obtained questionnaire data from 152 IT senior managers of randomly selected manufacturing firms. The data was used to empirically test the proposed hypotheses using hierarchical regression analysis. The results showed that IT capability has a positive effect on firm performance directly and indirectly via knowledge stock and knowledge process. Moreover, organizational culture management moderates the relationship between knowledge stock/knowledge process, and firm performance. This study proposes the "resources-knowledge-performance" mechanism, which sheds light on the "black box" of how IT capability affects firm performance. This enriches the research on knowledge from different perspectives and the the research on organizational culture by discussing the moderating role of organizational culture management in the relationship between knowledge stock/process and firm performance. Our research also has important managerial implications to firm.

Examining the relationship between organizational capabilities and business sustainability among start-ups: a dynamic capability view

PurposeStart-ups require a competitive advantage to integrate sustainable practices and develop organizational capabilities to thrive in dynamic business environments. However, implementation of these practices presents several ethical challenges. This study aims to quantify the influence of organizational capabilities (information technology capabilities and organizational virtues) on start-ups' competitive advantage and readiness to implement environmental, social and governance practices.Design/methodology/approachThis study employed a survey design, and data were collected from 320 start-up founders and/or managers in India. The data were analyzed using Smart PLS 4.0.FindingsThe findings suggest that organizational capabilities, including information technology capabilities and organizational virtues, play an important role in enhancing start-ups' competitive advantage and readiness to implement sustainable practices. Dynamic capability mediates these relationships, while entrepreneurial orientation moderates the relationship between organizational virtues and dynamic capability.Practical implicationsThis study has significant implications for organizations implementing sustainable business practices through the development and nurturance of organizational virtues and information technology capabilities. The study is also useful for leaders, managers and entrepreneurs in training and development, managing tradeoffs and maintaining important organizational capabilities to establish a balance between people’s concerns, the environment and profits.Originality/valueFew studies have examined the role of organizational capabilities, sustainable business practices and competitive advantage in the context of start-ups. This study contributes to the literature on sustainable entrepreneurship and organizational capabilities.

Analysis of Information Technology Proficiency Levels For Academic Services Using The Cobit 2019 Framework: Case Study of SMP Negeri 102 Jakarta

This research intends to analyze the level of capability of information technology (IT) in academic services at SMP Negeri 102 Jakarta using the COBIT 2019 framework. The background of this research is the important role of information technology in increasing the efficiency and effectiveness of the learning process in educational institutions. COBIT 2019 was chosen as a framework because it is a best practice in IT governance that can help institutions achieve their strategic goals. This research focuses on the IT governance process implemented at SMP Negeri 102 Jakarta, the maturity level of existing information system governance, and recommendations for improving IT governance. The case study method is used with limitations on the domain within Align, Place and Organize (APO) 09 dan Deliver, Service and Support (DSS) 01 the COBIT 2019 framework. Research findings show that IT governance at SMP Negeri 102 Jakarta is at a certain level of capability that needs to be improved. This research provides recommendations for improving academic services through improving IT governance. It is hoped that the results of this research can become a reference in determining IT policies at SMP Negeri 102 Jakarta and contribute to the development of knowledge in the field of information technology governance.