Information Technology Capabilities Research Articles

A 10-point preoperative checklist: selecting patients for outpatient joint replacement surgery

BackgroundWith advancements in perioperative care, joint replacement (JR) surgery is undergoing a transition from opacified in-patient institutions to nimble out-patient Ambulatory Surgical Centers (ASC). The goal of JR in ASC setting is safe patient discharge with subsequent rehabilitation without readmission. Multi-modal preoperative rehabilitation (MMPR) is a novel field of perioperative care, encompassing comprehensive parameters to ensure smooth transition from fitness for surgery to JR in outpatient setting. At present, there are no open-access schemes for selecting patients qualified for JR in the ASC setting. In this article, we propose an evidence-based, 10-point systematic evaluation of patients with target endpoints for MMPR to qualify patients for JR as an outpatient procedure. This checklist is a non-proprietary scheme serving as an initial framework for surgeons exploring surgery in the ASC setting.BodyWe introduce factors for a prehabilitation scheme, called Checklist Outpatient-Joint Replacement (CO-JR) to qualify patients for outpatient JR surgery. These factors have been developed based on an extensive literature review and the significant experience of authors to incorporate variables that drive a successful outpatient JR procedure. The factors include patient education, psychiatric & cognitive ability, medical fitness, musculoskeletal capability, financial ability, transportation access, patient motivation, information technology (IT) capabilities, along with ability to recover independently at home postoperatively. The CO-JR scheme is under the process of validation at multiple institutions. We introduce this as a starting point for collaborative development of an open-access scheme for all surgeons to learn and adapt as needed for their respective global region.ConclusionWe established a non-proprietary 10-point CO-JR scheme, serving as a framework for surgeons to successfully select patients for JR surgery in the ASC setting. We encourage concomitant validation of this scheme globally. Our goal is to reach an international consensus on an open-access scheme, available for all surgeons to enrol patients for JR in the ASC setting, but modifiable to accommodate regional needs.

Digitalization capability and digital product and service innovation performance: empirical evidence from China

PurposeDigital product and service innovations (DPSI) has attracted widespread attention from both management scholars and practitioners. Previous studies have documented that information technology (IT) capability and digital orientation positively influence DPSI performance. However, the question of whether and how digitalization capability can facilitate DPSI performance remains unresolved. This paper fills these gaps by investigating the mediating role of improvisation capability and the moderating role of technological turbulence.Design/methodology/approachThis study used two-wave data from 240 matched digital transformation department leaders and senior managers from Chinese firms and examined the hypotheses deploying hierarchical regression and bootstrapping.FindingsOur analyses reveal positive, significant links between digitalization capability and improvisation capability and between improvisation capability and DPSI performance. The findings further show that the effect of digitalization capability on DPSI performance is partially mediated by improvisation capability and that technological turbulence strengthens the indirect relationship between digitalization capability and DPSI performance through improvisation capability.Originality/valueIntegrating resource-based view, this research provides evidence that the extent to which improvisation capability mediates the relationship between digitalization capability and DPSI performance depends on technological turbulence. It provides a new direction for digitalization capability and DPSI performance.

Pelatihan dan Pendampingan Teknologi Informasi Pengembangan Gampong Digital Gampong Uteunkot Berbasis Web di Kota Lhokseumawe

This program aims to enhance information technology capabilities in Uteunkot Village, Lhokseumawe City, focusing on developing web-based digital villages. The initiative includes training and assistance for village residents to support the village apparatus in public services, archiving, and marketing for MSMEs. The training aims to facilitate archiving at the Geuchik office through digital public service and archiving socialization, accompanied by website development training for the village. The web application is designed to present relevant and beneficial information for village residents with an efficient interface. The results of the digital web training and assistance indicate that villages in Indonesia are now more connected and can access broader information, contributing to increased community knowledge. The digitalization of public services has accelerated administrative processes, enhanced transparency, and facilitated interactions between village governments and their residents. Additionally, the training enhances the digital skills of village officials, increasing their capacity to utilize web-based technology. The implications of this training suggest that villages can transform to be smarter and more competitive in the digital era

Indonesian SMEs' Competitive Advantage Through Organizational Agility: The Role of Information and Communication Technologies (ICT) To Small Business

The research objective analyzes competitive advantage through small business organizational agility through Information and Communication Technology (ICT) capabilities as an effort to increase competitive advantage. This study uses purposive sampling as a data collection technique; meanwhile, Structural Equation Modeling (SEM) with smartPLS software was employed as the data analysis technique. The data collection method is carried out through survey techniques by distributing questionnaires to respondents with random sampling. The number of 388 small business actors were treated as research respondents. Results showed that ICT capabilities contributed significantly to competitive advantage either directly or through the moderating variable of organizational agility. By integrating ICT as an antecedent variable, further research can focus on the factors determining the transformation of small businesses into medium and large businesses. Additionally, while ICT capability directly affects competitive advantage, its indirect impact, specifically via the business agility variable, is usually smaller. Therefore, business agility strengthens the indirect relationship between ICT capabilities and competitive advantage.

PHÁT TRIỂN NĂNG LỰC TIN HỌC CHO HỌC SINH TRUNG HỌC PHỔ THÔNG Ở THÀNH PHỐ HỒ CHÍ MINH

Information technology competency is the ability to apply information technology and digital tools to support and improve the quality of teaching and learning in different subjects. Through teaching activities using information technology, all subjects contribute to developing this capacity. To meet the needs of developing students' information technology capabilities (mainăng lựcy the ability to use information technology) in teaching subjects, first of all, teachers are proficient in information technology skills and enhance the application of information technology in the teaching process. Teachers at high schools in Ho Chi Minh City were surveyed on the issue of developing the ability to use information technology through teaching activities in the current context. From there, propose solutions to improve the effectiveness of information technology application in teaching, improving the quality of teaching and developing information technology capacity for students in the current context of digitalization of education and training. Keywords: IT capacity; information technology; teachers; digital transformation; high school.

Optimizing Response Rates to Examine Health IT Maturity and Nurse Practitioner Care Environments in US Nursing Homes: Mixed Mode Survey Recruitment Protocol.

Survey-driven research is a reliable method for large-scale data collection. Investigators incorporating mixed-mode survey designs report benefits for survey research including greater engagement, improved survey access, and higher response rate. Mix-mode survey designs combine 2 or more modes for data collection including web, phone, face-to-face, and mail. Types of mixed-mode survey designs include simultaneous (ie, concurrent), sequential, delayed concurrent, and adaptive. This paper describes a research protocol using mixed-mode survey designs to explore health IT (HIT) maturity and care environments reported by administrators and nurse practitioners (NPs), respectively, in US nursing homes (NHs). The aim of this study is to describe a research protocol using mixed-mode survey designs in research using 2 survey tools to explore HIT maturity and NP care environments in US NHs. We are conducting a national survey of 1400 NH administrators and NPs. Two data sets (ie, Care Compare and IQVIA) were used to identify eligible facilities at random. The protocol incorporates 2 surveys to explore how HIT maturity (survey 1 collected by administrators) impacts care environments where NPs work (survey 2 collected by NPs). Higher HIT maturity collected by administrators indicates greater IT capabilities, use, and integration in resident care, clinical support, and administrative activities. The NP care environment survey measures relationships, independent practice, resource availability, and visibility. The research team conducted 3 iterative focus groups, including 14 clinicians (NP and NH experts) and recruiters from 2 national survey teams experienced with these populations to achieve consensus on which mixed-mode designs to use. During focus groups we identified the pros and cons of using mixed-mode designs in these settings. We determined that 2 mixed-mode designs with regular follow-up calls (Delayed Concurrent Mode and Sequential Mode) is effective for recruiting NH administrators while a concurrent mixed-mode design is best to recruit NPs. Participant recruitment for the project began in June 2023. As of April 22, 2024, a total of 98 HIT maturity surveys and 81 NP surveys have been returned. Recruitment of NH administrators and NPs is anticipated through July 2025. About 71% of the HIT maturity surveys have been submitted using the electronic link and 23% were submitted after a QR code was sent to the administrator. Approximately 95% of the NP surveys were returned with electronic survey links. Pros of mixed-mode designs for NH research identified by the team were that delayed concurrent, concurrent, and sequential mixed-mode methods of delivering surveys to potential participants save on recruitment time compared to single mode delivery methods. One disadvantage of single-mode strategies is decreased versatility and adaptability to different organizational capabilities (eg, access to email and firewalls), which could reduce response rates. DERR1-10.2196/56170.

Determinant Factors of Logistics Firm Performance Mediated by Optilog Adoption Using a Mixed Method with an Explanatory Sequential Analysis

Recently, trucking logistics service providers are focusing on adopting technology and Information Technology (IT) capability to improve performance. Hence, it is essential to investigate how the IT capability of the firm can enhance logistics performance and impact technology adoption on performance. Therefore, the research examines the determinant factors of logistics firm performance mediated by Optilog adoption. The research design is a mixed method with an explanatory sequential design using quantitative and qualitative data analysis. Quantitative data analysis uses Structural Equation Modeling (SEM), while qualitative analysis adopts in-depth interviews. The analysis population includes 41 Optilog users in the logistics firm in East Jakarta, with the experts adopting a census sampling method. For qualitative phase, the researchers also recruit four respondents holding supervisory positions or higher using Optilog for daily operations. The results show that logistics firm performance is influenced by service excellence and Optilog adoption. Additionally, perceived risk, traceability, and IT capability positively affect Optilog adoption, which mediates the effects on logistics firm performance. The results confirm the rejection of the hypothesis that Optilog adoption mediates IT capability on logistics firm performance. The thematic analysis further concludes that the system, implemented in March 2022, does not impact logistics firm performance significantly, according to the respondents. Consequently, IT departments depend on responsiveness to address users’ needs and issues since when the vendor develops the system, it faces significant constraints due to the development and maintenance costs.

Enhancing Firm Performance: How Entrepreneurial Orientation and Information Technology Capability Interact

Applying information technology capabilities (ITC) to business processes is critical in the current data and information age. However, various bottlenecks and barriers restrict the adoption of ITC. To address these obstacles, fostering an entrepreneurial orientation (EO) can be beneficial. Drawing on the dynamic capabilities view, this study develops and tests a model that empirically analyzes how EO influences the adoption of ITC. The proposed model also assesses the separate and joint effects of EO and ITC on firm performance (FP). The research hypotheses were tested using a survey of 157 Chilean firms, and the PLS-SEM method was applied. The findings indicate that EO promotes the development of ITC and that the synergistic relationship between the two positively affects FP. These findings provide valuable insight for managers in terms of aligning their strategic approach with technological capabilities to enhance their company’s success.

The impact of information technology capability on audit report lag and audit fees: empirical evidence from the COVID-19 pandemic

Purpose This study aims to examine the impact of client information technology (IT) capabilities on audit report lag and audit fees in Jordanian companies listed on the Amman Stock Exchange (ASE) during the COVID-19 pandemic. Design/methodology/approach This study analysed financial and non-financial data from 72 Jordanian public shareholding companies listed on the ASE between 2014 and 2021. Using fixed- and random-effects models, the authors examined the impact of client IT capabilities on audit report lag and audit fees. The authors also examined how the COVID-19 pandemic might affect audit report lag and audit fees. The analysis incorporated various control variables specific to the Jordanian context to ensure accuracy. Findings Empirical evidence indicates that client IT capabilities do not significantly impact audit report lag and audit fees. In contrast, the COVID-19 pandemic has positively impacted audit report lag and audit fees, leading to an increase in audit report lag of 60 to 67 days and an increase in audit fees of approximately 15%. It is worth noting that these effects are more pronounced when influenced by factors including return on assets, company losses and audits conducted by the Big 4 firms. Research limitations/implications The scope of this study, which focuses on Jordanian firms, may limit the generalisability of the findings to other contexts. Reliance on aggregate IT infrastructure and software assets as proxies for IT capabilities might not fully capture their multifaceted nature, overlooking the qualitative aspects crucial for audit outcomes. Furthermore, excluding external factors such as governmental regulations underscores the need for future research to explore the nuanced interplay between IT capabilities, internal control systems and regulatory environments, enriching our understanding of audit practices. Originality/value This study contributes to auditing literature by examining the interplay between IT capabilities and audit processes during the COVID-19 pandemic in Jordan. This study highlights the unexpected finding that IT capabilities have minimal impact on audit report lags and fees, opening new avenues for research on how pandemics and similar crises can reshape auditing practices and influence regulatory policies in an evolving economic environment.

Calculative trust, benevolent trust and supplier opportunism: the double edged role of IT infrastructure capability

PurposeThis paper aims to explore how two dimensions of trust, calculative trust and benevolent trust, affect supplier opportunism, and further investigates how information technology (IT) infrastructure capability moderates the relationship between calculative trust, benevolent trust and local supplier opportunism.Design/methodology/approachThis study uses ordinary least square regression to test the hypotheses, using survey data from 164 buyer–supplier relationships.FindingsThe findings suggest that both rational and emotional dimensions of trust, calculative trust and benevolent trust, have negative effect on the opportunistic behavior of suppliers. Furthermore, IT infrastructure capability amplifies the inhibitory effect of calculative trust on supplier’s opportunism, while diminishing the effect of benevolent trust on suppressing supplier’s opportunism.Originality/valueThis study investigates the impacts of both rational and emotional dimensions of trust on opportunistic behavior, thereby enhancing the comprehension of the multifaceted nature of trust in interfirm relationships and contributing valuable insights into interorganizational relationship governance. Moreover, this study reveals the double-edged moderating roles of IT infrastructure capability in supply chain relationships, presenting innovative perspectives within the research on exploring the role of IT capability in business-to-business marketing relationships.

Customer Information Technology Capability and Suppliers’ Commitments

Customer Information Technology Capability and Suppliers’ Commitments

The contingent effects of strategic orientations and strategic capabilities on competitive performance: Evidence from Ethiopian manufacturing enterprises

While there are several studies that examine the performance implications of different strategic orientations, little is known regarding the complex interplay between the two prominent strategic orientations and strategic capabilities in impacting firm performance. Notably, it is ambiguous how a firm's strategic orientations are aligned with different strategic capabilities to maintain competitive performance. To address this gap, the study employs a moderated mediation analysis to investigate the mediating role of strategic capabilities in the relationship between market, technology orientations, and firm performance. It also examines the moderating effect of environmental dynamism in shaping the mediated association between strategic orientations and performance. Based on the survey results of 205 large Ethiopian manufacturing firms, our findings confirm that market orientation exerts a positive and significant influence on both marketing and market-linking capabilities, while only marketing capabilities mediate the relationship between market orientation and firm performance. Likewise, there is a strong association between technology orientation and strategic capabilities (i.e., technology and information technology capabilities), mediating the relationship with firm performance. Meanwhile, environmental dynamism influences the indirect relationship that exists between market, technology, and firm performance through their corresponding strategic capabilities. Our study sheds light on strategic management literature by showing the unique relationship and interdependency between strategic orientations and capabilities in attaining superior performance. This study also forwarded some practical implications of the findings.

Digital transformation strategy, information technology capability and supply chain management of manufacturing enterprises: Basis for an enhanced technology innovation framework

Digital transformation strategy, information technology capability and supply chain management of manufacturing enterprises: Basis for an enhanced technology innovation framework

The influence of IT outsourcing on organisational success and innovation

This study investigates the domain of IT outsourcing (ITO), focusing on its implications for organisational success or failure, and its impact on innovation. Through a comprehensive literature review, significant gaps were identified, including a lack of empirical studies assessing ITO outcomes for organisations, how ITO impacts innovation, and if an organisation’s industry impacts ITO success. In response, three research questions are formulated to address the identified gaps, leading to the creation of a novel conceptual model designed to evaluate the influence of ITO on organisations. Employing a deductive approach, the model informed a triangulation research approach, combining quantitative and qualitative data. A survey garnered responses from 112 senior IT professionals across three industries, complemented by eight interviews with senior and executive management. Findings indicate a concerning rate of perceived ITO failures and reveal that the specific industry of an organisation can affect ITO success. The study also concludes that ITO adversely impacts organisational innovation. Based on these insights, eight best practices are recommended to enhance ITO outcomes, including market research on vendor skillsets and experience, the establishment of well-structured contracts, adherence to SLAs without grace periods, shorter project durations, multi-sourcing strategies, bolstering internal IT capabilities, helping employees to understand ITO value, and rigorous governance. Acknowledging its limitations, this paper calls for future research involving broader industry representation and larger sample sizes to validate and expand upon these findings.

Longitudinal analysis of production process variability: an organizational information processing theory perspective

PurposeThis study applies organizational information processing theory (OIPT) to investigate managing production process variability in uncertain environments using information technology (IT) capabilities.Design/methodology/approachWe conduct an empirical analysis using the three-stage least squares (3SLS) technique on 1,612 manufacturing firms over ten years.FindingsThe findings show that IT capability plays a dual role: it reduces the positive impact of environmental uncertainty on production process variability and mitigates the negative relationship between production process variability and operational performance.Practical implicationsOur findings suggest that managers should focus on reducing production process variability by strengthening their firms' IT capabilities. This is particularly crucial in volatile environments where external uncertainties can significantly impact operational processes.Originality/valueVariability in the production process is a significant source of inefficiency and disruption within business processes. Using OIPT, our study contributes to the field by empirically analyzing the role of IT capabilities in reducing production process variability under environmental uncertainty.

How the IT capabilities of Information Systems Department influence the suppression of shadow cloud

How the IT capabilities of Information Systems Department influence the suppression of shadow cloud

Unveiling the dynamics of exporting firms: How social media shapes export costs and relationships

We analysed the impact of exporters’ social media use on export costs and relationships with foreign customers using data collected in 2013 and in 2021. Our empirical results show that better information and communication technology (ICT) capabilities positively influence social media use, enhance communications, and lead to stronger relationships with foreign customers, but do not directly reduce export costs. We highlight the significant mediating role played by exporters’ cross-country social media communication in relationship building with foreign customers. Some divergences were evident in relation to the effects on export costs in 2021 compared to 2013. In 2013, social media communication, but not relationship building, notably reduced export costs; in 2021, in contrast, marked by the increased use of social media by consumers and companies due to the COVID-19 pandemic, the scenario was reversed: relationship building, but not social media communication, exerted a notable influence on costs. Commented, in conclusion, are the theoretical and practical implications of exporters using social media to improve their internationalization.

The impact of it governance on audit outcomes and footnote readability for public companies in Indonesia

This study explores the relationship between IT governance and audit outcomes, including audit costs, quality, report lag, opinions, and the readability of financial statement footnotes in Indonesian public companies. Utilizing regression analysis, the research finds that while IT governance does not significantly affect audit costs, report lag, or opinions, it positively influences audit quality. Contrary to expectations, higher IT capabilities do not lead to increased audit costs but reduce them by lowering audit efforts. Furthermore, IT governance does not notably impact footnote readability, potentially due to information overload in annual reports. These findings shed light on the importance of IT governance in shaping audit quality and provide valuable insights for stakeholders in Indonesian public companies. Further research is encouraged to explore these relationships in different contexts and industries.

Validation of Sensor Data Integrity in OT Environments Through Multisource Data Sensors

This research paper focuses on detecting cyber threats from the OT environment by combining data from multiple sources. Monitoring cyber security or hybrid threats in an industrial OT environment is difficult due to different equipment, protocols, environments, personnel management and training, etc. However, the OT environment can also be observed with a multisource sensor system, which can be used to collect data. By combining IT and OT data, additional cyber threats can be found. Especially concerning the integrity of OT command-and-control data. We deal with the key concepts and differences of the industrial operating environment, which create challenges compared to the traditional IT environment. This is important because the policies defined at the European level for the NIS2 regulation are coming to touch all member countries, regardless of what the national implementation schedule is. The increased standards for OT environment cyber security implementation and development will also have an impact on the personnel management and training to support the onboarding of the standards in practice. Critical infrastructure protection is important because, without the protection of critical infrastructure, vital functions cease to function. Hostile actors cause security challenges among Western actors. In this study, we delve into whether it is possible to find threats concerning OT command-and-control process. The increased data surface collected from the IT/OT environment improves the capabilities for the system to detect malicious attacks towards the OT system. With the help of test equipment, the goal is to demonstrate that it is possible to find threats by combining data from multiple sources. With the help of test equipment, we find out IT and OT capabilities, which we load with various attacks and anomalies. We produce added value compared to traditional monitoring method test cases by comparing data obtained from different sources. The research paper shows the importance of detecting OT threats. By monitoring IT and OT environments and combining their data, we can find hidden threats. Only one test equipment configuration has been used in the study, but the results can be generalized and classified. The study also provides guidelines for how the detection of cyber threat capabilities should be developed.

Key ambidextrous IT governance mechanisms for successful digital transformation: A case study of Bank Rakyat Indonesia (BRI)

Many organizations tried to accelerate their digital transformation, but some of them failed, possibly due to poor governance. Previously the influence of ambidextrous IT governance mechanisms on digital transformation and organizational performance were studied. However, there is a need to investigate what are the key ambidextrous IT governance mechanisms that lead to a successful digital transformation and how they are implemented. A case study was conducted at BRI to address the problem. BRI is an incumbent bank that recently won numerous awards. The case study was chosen to investigate one instance in detail to discover contextual understanding that might not have become apparent priorly. The data was collected by semi-structured interviews triangulated with internal documents until data saturation. Subsequently, the collected data underwent thematic analysis. The findings revealed seven key ambidextrous IT governance mechanisms, encompassing board and executive, strategy and architecture, talent and culture, data and information, development and operation, internal and external collaborations, as well as risk and audit. The study also examined how BRI digital transformation dimensions (digital transformation strategy, strategic alignment, digital and IT assets, knowledge and capability, and innovation culture) impacted organizational performance. Lastly, BRI's organizational performance achievements were examined using operational excellence, customer experience, industry presence, and financial return dimensions. This study offers valuable research insights by exploring the key ambidextrous IT governance mechanisms that influence digital transformation and organizational performance. The study also provides the practical implications on how to implement key ambidextrous mechanisms toward a successful digital transformation, including its organizational performance achievements.