Service Issues Research Articles

Numerical comparison of truss-shaped lateral load-resisting systems with conventional steel shear walls

Steel plate shear wall (SPSW) is considered to be one of the most efficient lateral load-resisting systems. However, this system has some drawbacks, including the difficulty of construction, installation challenges, and potential serviceability issues. Although many studies have been conducted to enhance the seismic performance of SPSWs, these systems have not gained widespread popularity due to their cost and time-consuming installation process. In this study, an innovative structural system called truss-shaped lateral load resisting system (TS-LLRS) is developed and proposed as an alternative to SPSWs to address these challenges and provide architectural advantages. The TS-LLRS is composed of steel elements arranged in the configuration of a 2D truss, connected to the boundary elements within a frame rather than a thin plate. First, a numerical study is performed using five finite element models. The generated models with different arrangements were analyzed and compared with SPSWs regarding structural characteristics such as stiffness, energy dissipation, ultimate strength, and stress distribution. Next, a parametric study was conducted using 64 TS-LLRS finite element models with different arrangements. Two key parameters controlling the behavior of TS-LLRSs were the angle and slenderness ratio of the truss elements. The optimum angle of the truss elements was found to be approximately 45 degrees. Finally, a case study was conducted using a 9-story building. The results demonstrated that TS-LLRS exhibited desirable behavior, which was relatively similar to SPSWs, indicating its potential as an alternative to steel plate shear walls. Additionally, a tentative value of 6.5 has been proposed for the response modification factor of TS-LLRS.

Prioritising national healthcare service issues from free text feedback – A computational text analysis & predictive modelling approach

Patient experience surveys have become a key source of evidence for supporting decision-making and continuous quality improvement within healthcare services. To harness free-text feedback collected as part of these surveys for additional insights, text analytics methods are increasingly employed when the data collected is not amenable to traditional qualitative analysis due to volume. However, while text analytics techniques offer good predictive capabilities, they have limited explanatory features often required in formal decision-making contexts, such as programme monitoring or evaluation. To overcome these limitations, this study integrates computational text and predictive modelling as part of a Computational Grounded Theory method to determine the effect of quality gaps in care dimensions and their prioritisation from free-text feedback. The feedback was collected as part of a national survey to support decisions on continuous improvement in Maternity Services in Ireland. Our approach enables (1) operationalising the service quality lexicon in the context of maternity care to explain the effect of quality gaps in care dimensions on overall satisfaction from free-text comments; and (2) extending the service quality lexicon with two organisational and political decision-making concepts: “Salience” and “Valence”, for prioritising perceived quality gaps. These methodological affordances enable the extension of service quality theory to explicitly support the prioritisation of improvement decisions which before now required additional decision frameworks. Results show that tangibles-, process-, and reliability-related care issues have the highest importance in our study context. We also find that hospital contexts partly determine the relative importance of gaps in care dimensions.

The Application and Ethical Issues of Digital Mental Health Services

The widespread popularity of digital technology has brought about significant changes in the treatment of mental health problems. Traditional mental health services can no longer meet the needs of society for mental health, and digital mental health services are developing vigorously. Digital mental health services have shown significant advantages in rapid diagnosis, improving mental health, and improving mental service efficiency. This article outlines the development and application of mental health services so far. On the basis of describing the various uses of digital psychological intervention measures, it focuses on the ethical issues faced by the current application of digital mental health services, such as privacy and data security caused by Big data, potential ethical risks caused by digital technology, insufficient clinical verification, imperfect market regulations and professional threats to psychological workers. To ensure the rational and compliant use of digital technology in the field of mental health, this article discusses the ethical problem- solving directions of current digital mental health services from three levels: technical policies, ethical norms and systems, and social individuals, in order to promote the integration of digital technology and mental health services and improve the quality and efficiency of digital mental health services.

Appeal to Aggregators of Market Information in the Field of Medical Services and Protection of Honor, Dignity and Business Reputation

The development of digitalization spheres increases the value of such a resource as information. Legal regulation of aggregator sites, where information is collected and provided to a wide range of users with the ability to evaluate and rank marketable information (description of services/goods, establishment of rating indicators) is insufficient. The analysis of judicial practice and the identified problems of protection of honor, dignity and business reputation when referring to aggregators of market information require special attention in the issues of medical services. The aim and objectives of the study are to analyze the possibilities of protection of honor, dignity and business reputation of professionals providing medical services when applying to aggregators of market information – specialized websites of service consumers. Research methods: general scientific methods of cognition (comparison, description, analysis, synthesis, etc.), special-legal (legal-dogmatic, legal modeling). It should be emphasized that the process of digitalization has a significant impact on most spheres of life of society, in this regard, it was necessary to turn to communicative and anthropological approaches to analyze the impact of digital technologies on the process of development of communications in society. As a result, the conclusions were made about the recognition of the complexity of legislation, which combines norms of public and private legal nature regulating the public relations under study, the need to improve the tools of interaction between subjects in the field of digital reality (owners, operators of sites-aggregators of conjectural information and consumers of services, professionals and organizations providing medical services), the introduction of changes in the norms of legislation in order to eliminate different interpretations and possible conflicts of law.

Investigating and Understanding Library Data Services to Support Law Graduates Data Literacy Competencies: A Conceptual Framework

Data literacy is an important ability to have in our modern knowledge culture. Data literacy and its application are gaining traction in society. We need to consider a wide range of tools for accessing, converting, and altering data. It is also necessary to grasp relational databases (such as MS Access), statistical software tools (such as SPSS, STATA, Minitab, MS Excel, and so on), data manipulation techniques, and data presenting software tools (such as MS PowerPoint and MS Excel). The increase of available data offers distinct issues for library services. How might libraries help, for example, with reskilling efforts to build a data-driven mindset? This study examines the investigation and understanding of library data services in order to support law graduates' data literacy competencies. This article discussed data literacy and its connections to statistical literacy and information literacy. It also offers data library competencies for law graduates and demonstrates how to become data literate.

The Relationship between Privacy Invasion of Smart Services and Consumers' Intention to Use

While the wide application of smart technology in services brings efficiency and convenience to consumers, it also can't avoid bringing some negative impacts. Nowadays, the problem of privacy invasion raises concerns about the issues of smart services and directly affects consumers' attitudes towards the use of smart services. This study aims to explore the impact of privacy invasion in smart services on consumers' intention to use them. The results of the study emphasize that privacy invasion has a significant negative impact on consumers' intention to use smart services. The conclusions of the study play a theoretical role for enterprises to grasp the psychology of smart service consumers and improve the mode and process of smart services.

ASSESSING THE VALUE OF BLACK FRIDAY PROMOTIONS: AN ANALYSIS OF INSTAGRAM USERS’ SENTIMENTS AND BEHAVIORAL RESPONSES

Black Friday, as a significant global retail phenomenon, provides substantial insights into consumer behavior and the effectiveness of marketing strategies. This study explores into the dynamics of consumer engagement by analyzing user-generated content (UGC) on Instagram, focusing on the 2021 Black Friday promotions by key technology companies in Turkey. Utilizing an advanced three-step text mining methodology, the research commences with Latent Dirichlet Allocation (LDA) for organizing data into distinct thematic clusters pertinent to Black Friday promotions. This is followed by a sentiment analysis, executed using Python, to evaluate the emotional nuances of the UGC in relation to these themes and the corresponding company promotions. The concluding phase involves an exhaustive textual analysis (TA) to extract actionable insights, which are instrumental in refining promotional strategies and deepening the comprehension of consumer interactions on social media platforms. The results reveal a predominantly positive reception of exclusive promotions and smartphone deals, highlighting their effectiveness as strategic elements in social media marketing. In contrast, themes linked to perceived fraud, negative feedback, misinformation, and customer service issues elicited adverse reactions from consumers. These contrasting responses emphasize the imperative for brands to develop transparent, authentic marketing communications and robust customer support systems. The study not only offers strategic recommendations for brands aiming to enhance their social media campaigns but also contributes a theoretical framework for future research in digital consumer behavior, especially in the context of significant promotional events like Black Friday.

Odpowiedzialność karna za podjęcie obowiązków w obcym wojsku (obcej organizacji wojskowej) lub w ramach wojskowej służby najemnej zakazanej przez prawo międzynarodowe (art. 141 §1 i 2 k.k.)

Criminal liability for undertaking duties in a foreign army (foreign military organization) or as a part of mercenary military service prohibited by international law (Article 141 §1 and 2 of the Polish Penal Code) The Constitution of the Republic of Poland imposes on a citizen of the Republic of Poland the obligation to defend the Homeland (Article 85(1) of the Act of March 11, 2022 – Homeland Defense Act; Article 3(1) of the Act also stipulates that Polish citizens capable of performing this duty due to age and health are subject to the obligation to defend the state). Violation of this obligation may lead to the realization of criteria defining criminal acts specified in Chapter XVIII of the Act of June 6, 1997 – Polish Penal Code. The subject of the analysis regards crimes under Article 141 §1 and 2 of the Polish Penal Code. The fundamental problem is the issue of the defense capacity of the Republic of Poland, which may be threatened by the participation of Polish citizens in foreign troops and the destabilization of the international community by the actions of mercenary forces. The issue of service in a foreign army or the activities of mercenaries, in the perspective of numerous armed conflicts and the tense situation in regions with high political instability, becomes a very relevant issue, especially for those who take part in activities in this area due to their professional experience (professional soldiers, officers of special services).

Consumer protection and sustainable development: key green research areas

Motivation: Consumers are an important link in the socio-economic system. In the literature, there is a noticeable increase in interest on the part of researchers in shaping consumer attitudes and behaviour in various markets, including the issue of pro-environmental attitudes and behaviour. In the context of contemporary transformations and challenges of sustainable development, the importance of solutions aimed at providing consumers with adequate protection against a variety of unfair market practices misleading consumers on the issue of green products and services is growing. The motivation for undertaking this research was the need to highlight the complexity of green issues around consumer protection and, at the same time, to address them from a sustainability perspective. This can be an important step in discussing and setting further research directions in this area. Aim: The aim of this article is to identify key green research areas undertaken around consumer protection issues while addressing them from a sustainable development perspective. The implementation of this objective consisted of a literature review of the subject listed in the Scopus database and the Web of Science database. The methods adopted were a Structured Literature Review with original Q1-Q4 queries and a Classic Literature Review. Results: In economic reality, it can be observed that an increasing number of economic actors are offering products and services that are labelled green. They support the transformation of the current economy toward a green economy. However, the analyses show that consumers are increasingly confronted with the phenomenon of greenwashing. This requires the creation of new solutions to protect consumers against such unfair practices. The results of the considerations undertaken show the interdisciplinary character of the undertaken considerations around the issue of consumer protection in the field of greenwashing.

Palvelutarpeiden arvioinnin yhdenmukaisuus perhesosiaalityön ja lastensuojelun rajapinnoilla

Consistency and variability in child welfare assessments at the juncture of family services and child welfare The study examines assessments of children’s and families’ referrals to public social services and whether they differ between child welfare workers across the country. The focus is on how child welfare workers assess the referral as being an issue either for family or child welfare services and whether the assessments differ in any significant way. The data is drawn from 28 group interviews with 120 professionals based on a vignette, the nature of data being that of professional imagination. The findings highlight a shared approach to the vignette as child welfare workers orientate towards finding more information and testing it and meeting each family member in similar ways. They withdraw from any fixed interpretation of the case without any interaction with family members. It is argued that when prioritizing service-users’ equality and consistency of...

Study on the Re-Aging Behavior of Cu-Rich Precipitates in a FeCu Alloy under Electropulsing.

The nanoscale Cu-rich precipitates (CRPs) are one of the most critical microstructural features responsible for degrading the mechanical properties of reactor pressure vessel (RPV) steels. The prospect of the rapid regeneration of the service performance of degraded materials through electropulsing is attractive, and electropulsing has been proven to have the application potential to eliminate the CRPs and recover the mechanical properties of RPV materials. However, few studies have investigated the secondary service issue of electropulsing. This paper provides experimental findings from microstructural investigations and property evaluations of a FeCu RPV model alloy subjected to re-aging following recovery electropulsing and annealing treatments. The evolution behavior of CRPs and the changes in the hardness of the alloy during the re-aging process after electropulsing treatment were consistent with the initial aging process, while the re-aging process of the annealing treatment group was quite different from the initial aging. The difference between the electropulsing and annealing treatment groups was that the annealing treatment failed to eliminate the precipitates completely, leaving behind some large precipitates. This work demonstrates the potential application of EPT in this field.

Impact evaluation of polypropylene fibres on the engineering behaviour of Siwalik clay

In the Kashmir region of Pakistan, the presence of Siwalik clays engenders serviceability issues to the infrastructure causing substantial loss of property. In this study, an attempt has been made to address these issues using polypropylene fibres (PPFs) as a sustainable modifier. These fibres were used in five different proportions, namely 0.25, 0.5, 0.75, 1 and 1.25% as partial replacement of base soil to analyse their impact on the engineering behaviour of matrices. Classification, compaction, indirect tensile, unconfined and triaxial compression, swell potential, consolidation and California bearing ratio (CBR) tests were conducted on controlled as well as reinforced-clay samples for comparative analyses. The maximum improvements were observed in unconfined compressive strength (109%), tensile strength (300%), cohesion (13%), friction angle (110%), soaked CBR (800%) and un-soaked CBR (550%). Besides, the reduction in swelling strain by 92% was also recorded corresponding to 1 kPa effective vertical stress. The capital cost analyses showed that PPFs reduced the costs of backfill behind the retaining wall and foundation soil beneath isolated footing by 21 and 44.5%, respectively. Moreover, the modifier had no adverse effect on the aqueous media. Conclusively, PPFs can be used as sustainable modifiers leading to a potential solution for serviceability issues.

Vibration Behavior of Composite Cold Formed Steel Floors with Concrete Topping due to Heel-Drop Loading

Human-induced vibration is an important serviceability issue of modern structural designs, especially for light long-span structures. The common heel-drop impact is usually considered in evaluating the vibration of cold-formed steel (CFS) floors. This paper proposes a simplified equation for determining the peak accelerations under transient impacts, based on the Duhamel integral. The analytical results were validated with a comparison with the results from the heel-drop test results on a CFS floor of 3 900[Formula: see text]mm × 5 600[Formula: see text]mm (at both construction and completion stages). The dynamic responses of the floor, including peak acceleration, maximum transient vibration value (MTVV), and crest factor (a ratio of MTVV-to-peak acceleration) were analyzed in detail. The natural frequencies of the floor were obtained from the FFT and FRF analysis of heel-drop and hammering test results. The investigated on-site composite CFS floor with concrete topping was found to have a high fundamental frequency: 17[Formula: see text]Hz at the construction stage and 21[Formula: see text]Hz at the completion stage. In determining the fundamental frequency of the CFS floor, the hammering was thought to be more effective than the heel-drop owing to the phenomenon of human-structure interaction (HSI). Moreover, finite element analyses were performed to study the effects of profiled steel sheeting type (Types 28-100-800, 21-180-900, and 14-80-640) and concrete thickness (40, 50, 60, 70, 80, 90, and 100[Formula: see text]mm). With the SCSC condition (two opposite edges clamped and the other two edges simply-supported), the peak acceleration decreased by 50% when the concrete thickness increased from 40[Formula: see text]mm to 100[Formula: see text]mm.

Local Wisdom-Based Policy Innovation in Indonesia During 2018-2021

Several studies on the innovation of Indonesian public services only provide general and less specific descriptions of inclusive public services based on local wisdom. This study aims to find innovative models of local wisdom-based public services in Indonesia. This study is a descriptive-exploratory study, and the research method is an archival one emphasizing secondary data use. The findings revealed that (1) Local government dominated policy innovation proposals based on local wisdom compared to the central government because of the proximity aspect of service distance to objects, so the type of service is specific. 2) Product-oriented service types dominated service innovation due to specific, urgent, and critical service needs that must be resolved immediately. 3) Innovation with the outcome of problem-solving was very dominant because it is related to critical service issues that require solving problems by minimizing existing local cultural clashes. 4) The sectors of education, community empowerment, food security, environmental preservation, and the health sector almost evenly influenced service policy innovations based on local wisdom, because it is a wedge between direct contact with basic community services and the culture adopted by local communities. 5) Innovator originating from Java and Outside Java had competed quite dynamically over the last four years, because Outside Java excelled in the quantity of both organizations and local communities, while Java excelled in its human resources and infrastructure's quality.

Digital literacy-based community empowerment in the public service information system in Makassar City

This service activity aims to enhance people's knowledge and skills in effectively utilizing digital technology. Community empowerment through public service information refers to initiatives that aim to improve public access to services and deliver relevant information more efficiently. The method employed in this activity consists of three stages: 1) preparation through community-wide socialization for effective coordination, 2) implementation conducted through counseling sessions, and 3) evaluation performed by distributing pre-test and post-test questionnaires to assess the knowledge and skills of partners regarding the digital literacy training in public services that has been conducted. During the evaluation stage, the success of the activity is gauged by distributing questionnaires. The results of this service demonstrate that 90% of participants experienced an increase in skills related to the procedures for accessing digital public services through a dedicated website for reporting public service issues.

Analysis of England's incident and mental health nursing workforce data 2015-2022.

INTRODUCTION: There is a paucity of empirical data examining incidents and mental health nurses and the relationship between the two remains uncertain. Comparison of English national data for incidents and nursing workforce to examine recent trends. Descriptive analysis of two national datasets of incidents and workforce data for England between 2015 and 2022. A 46% increase in incidents was found; the leading causes are self-harm and aggressive behaviour. Despite the rise in adverse incident reporting, a 6% increase in mental health nurses was found, with more nurses in community settings than hospitals. Current services are incident reporting at greater concentrations than in previous years. Patient-related behaviour continues to be most prominently reported, rather than possible antecedent health services issues that may contribute to reporting. Whilst staffing has increased, this does not seem to have kept pace with the implied workload evident in the increase in incident reports. Greater emphasis should be placed on health service behaviour in reporting mechanisms. Self-harm and aggression should continue to be considered adverse outcomes, but causal health service factors, such as missed care, should be present in pooled reporting to help reduce the occurrence of adverse outcomes.

The Changing Trend of Primary Medical Care in China From The Perspective of Urban and Rural Areas

As one of the most populous countries in the world, China has consistently grappled with the challenge of uneven distribution and inequitable provision of medical resources between urban and rural areas. Urban regions boast a greater number of medical facilities and healthcare professionals compared to their rural counterparts, exacerbating the issue of insufficient medical resources and inadequate services in rural areas. This disparity not only impacts the health status of rural residents but also perpetuates social inequality between urban and rural communities. With China's ongoing process of urbanization, these disparities in healthcare have become increasingly pronounced. The objective of this study is to examine the evolving trends in China's primary healthcare system from an urban-rural perspective, aiming to gain a better understanding of how medical resources are distributed, access to healthcare services is facilitated, and disparities in medical consumption persist between urban and rural areas. The findings from this study yield several crucial recommendations: Firstly, it is imperative to prioritize enhancing the establishment of primary healthcare facilities in rural areas by significantly increasing both the quantity and quality standards for medical institutions while improving bed availability to meet the pressing needs for adequate healthcare among rural residents. Secondly, measures should be implemented to bridge the gap in distribution between health workers serving urban versus rural populations by incentivizing more professionals to engage in medical work within undeserved regions to ensure timely access for all individuals residing outside major cities. Additionally, both government entities and society at large should encourage increased investment by rural residents into their expenditure on healthcare while simultaneously improving overall levels of medical security coverage as a means of alleviating financial distress. Finally, it is imperative to adapt and optimize the rural industrial structure following the specific circumstances of different regions, thereby enhancing the income of rural residents and augmenting their capacity to allocate resources towards medical and healthcare expenditures.

Gender Equality in Wartime: How War Changed the Role of Women in Society

The article analyzes the current state and promising ways of ensuring gender equality in the defense and security forces of Ukraine. The aggression of the Russian Federation against Ukraine, the resulting violation of territorial integrity, sovereignty, encroachment on Ukraine’s independence, brought to the fore the issue of overcoming gender stereotypes, establishing equality, and combating gender-based and sexual violence both in Ukraine and around the world. In these conditions, first of all, the state policy regarding the development of the Armed Forces of Ukraine was revised. This article focuses on the issues of military service from the point of view of equal rights, opportunities and equal value of the results of the activities of men and women. “Stereotyping” of their roles in resolving armed conflicts is one of the reasons for gender inequality within the security and defense sector of Ukraine. The author analyzed the number of armed forces of some foreign countries for genetic equality. Some countries already have female (or predominantly female) units, however, regular armies rarely involve them in direct combat. It is concluded that women play a significant role in the modern Ukrainian army, and recent events, in particular Russian aggression against Ukraine, continue to create instability in the world. And in such difficult conditions, our state, most likely, will have to exist for quite a long time. Therefore, it would be possible to significantly strengthen the defense capability of the country by attracting women to mandatory military service. The article also draws attention to the fact that in modern conditions there is a steady trend towards a significant increase in the number of women, the geography of the positions held by female servicemen is expanding significantly, but in order to ensure gender equality in the Armed Forces, the legislator must still improve the mechanism for taking into account the characteristics of social gender under time of military service. Moreover, the understanding of gender equality in the military should become established - not as a mechanical identification of men and women, but as taking into account the specifics of the capabilities of one or another social gender to effectively perform their official duties in certain positions with the most positive result.

Automated Over-the-Top Service Copyright Distribution Management System Using the Open Digital Rights Language

As the demand and diversity of digital content increase, consumers now have simple and easy access to digital content through Over-the-Top (OTT) services. However, the rights of copyright holders remain unsecured due to issues with illegal copying and distribution of digital content, along with unclear practices in copyright royalty settlements and distributions. In response, this paper proposes an automated OTT service copyright distribution management system using the Open Digital Rights Language (ODRL) to safeguard the rights of copyright holders in the OTT service field. The proposed system ensures that the rights to exercise copyright transactions and agreements, such as trading of copyright, can only be carried out when all copyright holders of a single digital content agree based on the Threshold Schnorr Digital Signature. This approach takes into account multiple joint copyright holders, thereby safeguarding their rights. Furthermore, it ensures fair and transparent distribution of copyright royalties based on the ratio information outlined in ODRL. From the user’s perspective, the system not only provides services proactively based on the rights information specified in ODRL, but also employs zero-knowledge proof technology to handle sensitive information in OTT service copyright distribution, thereby addressing existing privacy concerns. This approach not only considers joint copyright holders, but also demonstrates its effectiveness in resolving prevalent issues in current OTT services, such as illegal digital content replication and distribution, and the unfair settlement and distribution of copyright royalties. Applying this proposed system to the existing OTT services and digital content market is expected to lead to the revitalization of the digital content trading market and the establishment of an OTT service environment that guarantees both vitality and reliability.

Parental coping with their child’s abandonment of Jewish Orthodox religious observance in Israel

ABSTRACT The current study’s focus was on the parental emotions, thoughts and coping methods of parents with their child’s abandoning the Jewish Orthodox belief system, using the salutogenic approach to study their sense of coherence and promote relevant professional instruction. Semi-structured interviews were held with 40 parents. Content analysis of the interview transcripts revealed three themes: 1) The parent’s comprehension of the reasons for the child’s abandoning religious observance as the surrounding influence of friends, the issue of military service and self-emotional difficulty. 2) The parent’s perception of the radical changes as manageable through hiding the changes and searching for comfort from the environment and through flexing demands from the child and tightening religious demands from the siblings. 3) The parents’ emotional processing of the child’s abandoning the belief system as arousing difficulty, deep sadness and fantasy, and hope for the child’s return to it. Results demonstrate that the parental sense of coherence was based on a dual attitude and the need for greater acknowledgement of parent-informed interventions that specifically address the issues of combining the child’s and parents’ need to reduce the family difficulty.