Issue Resolution Research Articles

Boosting Customer Satisfaction and Unleashing Inventory Mastery through the Dynamic PDCA Cycle at a Trendsetting Outlet in Malaysia: A Case Study of PKS Fashion Outlet

This study aims to investigate how PKS Fashion Outlet utilizes the PDCA methodology to enhance inventory management which eventually will boost customer satisfaction. As the department responsible for order-taking, customer feedback, and issue resolution over various channels, including phone and social media platforms, maintaining high customer satisfaction is crucial for PKS Fashion Outlet's primary business of selling fashion products. The research seeks to establish a continuous improvement process and enhance product quality by implementing the PDCA technique. Through a literature review, this study contrasts various approaches that have employed PDCA methods, demonstrating that PKS Fashion Outlet can improve service quality and inventory management through the Plan-Do-Act-Check process. The research provides recommendations and solutions to address the identified issues, leading to improved customer happiness and reduced complaints. It is important to note that this study focuses solely on customer service departments and enhancing customer satisfaction within PKS Fashion Outlet. The originality of this research lies in its application of the PDCA approach and fishbone analysis to identify the root causes of problems and their impact, contributing to the existing body of literature.

The Effect of Negative Expectancy Violations and Relational Familiarity on Client Managers’ Negotiation Positions

ABSTRACT During the interactive process of issue resolution, client managers may develop expectations about the auditor’s position. We examine the effect that negative expectancy violations have on managers’ pre-negotiation positions and how relational familiarity can moderate this effect. Through a series of experiments, we find that, when the partner’s proposed adjustment is within the client’s original expectations, managers offer greater concessions to a more familiar partner than to a less familiar partner. However, depending on relational familiarity, client managers react to expectancy violations very differently. Managers react more severely when a more familiar partner violates expectations, offering lower negotiation concessions than when no violation occurs. In contrast, managers tend to ignore violations committed by a less familiar partner, offering similar negotiation concessions whether or not a violation has occurred. Furthermore, we find support for a practical intervention to repair damage from expectancy violations committed by more familiar partners.

A case study towards assessing the impact of mixed reality-based inspection and resolution of MEP issues during construction

Despite advances in 3D clash detection during preconstruction, mechanical, electrical, and plumbing (MEP) installations are still prone to the detection of unforeseen clashes during construction. These issues must be resolved as quickly as possible to prevent significant schedule delays. Through interviews and field observations, this case study investigates the impact of mixed reality (MR) on the inspection and resolution of field-detected MEP issues from product, organization, and process (POP) perspectives. For the product impact, preliminary findings from the field interviews show that MR-based inspection would increase the quality of MEP installation by identifying errors easily and resolving them faster. For the organizational impact, we modeled and compared the current (as-is) and MR-integrated (to-be) MEP field issue resolution workflows using Business Process Model and Notation (BPMN) and determined that MR-based inspections can decrease the coordination overhead between MEP engineers and superintendents by up to 75%. This translates into at least a 50% faster resolution of an MEP issue for the process impact. The paper contributes to the practice of MR-based field inspection by providing a method to quantify potential time savings by integrating MR into the MEP field issue resolution workflow and field interview questions for MEP engineers and superintendents to further examine the use of MR during inspection activities in construction projects. Our observations of MEP superintendents and engineers during field inspection showed that not all building information visualized in MR is useful for their inspection tasks. We developed a classification for building information usefulness to help construction project managers who are deploying MR determine useful information for the task at hand that needs to be integrated into the 3D MR model for MR-based inspections.

Building Resilient Communities: Rapid Response to a Crisis through Nusantara Module’s Character Education and Social Contribution Initiative

The primary objective of this research was to investigate the execution of the Nusantara Module program at Universitas Padjadjaran (Unpad), Indonesia, and examine its impact on participating students, emphasizing the program’s adaptability and response to the Cianjur earthquake catastrophe in 2022. This study used a mixed-method approach, combining the qualitative analysis of program papers and communication with the quantitative analysis of post-program surveys and verbatim analysis of student responses. This research revealed systematic methods such as regular meetings, rapid issue resolution, monthly reporting, rigorous evaluation, and post-program surveys. The findings show that students were quite satisfied with the cultural interchange, academic and non-academic learning experiences, hospitality, excursions, and amenities provided. However, areas for improvement were highlighted, including extending module destinations, resolving financial issues, addressing social integration obstacles, improving communication, addressing facility concerns, and improving program management. The contributions of this study extend to both academia and practice. Academically, this research augments the understanding of program management, student mobility, disaster response, and community engagement within the Indonesian educational landscape. Practically, this study provides a blueprint for educational institutions aiming to enhance the resilience and effectiveness of their programs in times of crisis. By elaborating on the implications and contributions of this research, we underscore its significant and far-reaching impact on educational practices, disaster management strategies, and community well-being.

Cloud Services Monitoring: Implementing a Stratified Approach for Enhanced Visibility and Efficiency

- The research paper introduces a novel stratified approach to monitor cloud services, addressing the unique challenges arising from the distributed and dynamic nature of cloud environments. The main objectives of the study are to enhance the effectiveness of cloud service monitoring and management while ensuring the availability, performance, and security of cloud- based applications. The proposed stratified monitoring framework consists of four distinct layers: Infrastructure, Platform, Application, and Security. Each layer focuses on specific monitoring aspects, encompassing infrastructure resources, platform services, application performance, and security events. Methodologically, the paper explores various monitoring tools and techniques suitable for each layer to provide a comprehensive view of the cloud ecosystem. The research includes an empirical case study to demonstrate the practicality and effectiveness of the stratified monitoring approach in real-world cloud deployments. A comparison with traditional monitoring methods is conducted to showcase the advantages of the proposed approach. The obtained results indicate that the stratified monitoring approach significantly improves visibility into the cloud infrastructure, enables early detection of anomalies, and enhances security measures. This approach empowers cloud service providers and users to optimize resource utilization and make informed decisions concerning cloud performance and security. The research paper's significance lies in offering a structured and adaptable framework to monitor cloud services effectively, thus supporting organizations in maintaining reliable and efficient cloud-based applications. The proposed approach fosters a deeper understanding of the cloud ecosystem, mitigates risks, and facilitates prompt issue resolution. Key Words: Cloud computing, Cloud services, Monitoring, Stratified approach, Infrastructure, Platform, Application, Security.

Student Ticketing using Laravel Framework

Advanced Student Ticketing System developed on the Laravel framework, designed to cater to the needs of students reporting errors, bugs, or any other issues related to their academic platform. This specialized ticketing system aims to streamline the process of error reporting and issue resolution, providing students with a user-friendly and efficient platform to communicate with administrators and technical support teams. By harnessing the power of Laravel's robust features and adhering to modern development practices, the system seeks to foster a seamless and engaging experience for students, ensuring a more efficient resolution of technical challenges.

Guided waves propagation in arbitrarily stacked composite laminates: Between-layers incompatibility issue resolution using hybrid matrix strategy

Lamb waves (LWs) are widely used to achieve structural health monitoring of aeronautic composite structures. Composite materials are however anisotropic and LWs propagation characteristics depend on their propagation direction. Within one composite ply, when this direction coincides with the principal axis of the ply, they are not coupled with shear waves (SHWs) but become coupled with SHWs for any other direction. As composite materials are built up with layers at various orientations LWs and SHWs are coupled for some layers and uncoupled for some others when studying an arbitrary propagation direction. Transfer Matrix Method (TMM), Global Matrix Method (GMM), and Stiffness Matrix Method (SMM) are all methods allowing to predict guided waves (LWs and SHWs) behavior in composite materials. However those methods suffer from an incompatibility issue preventing them to manage cases when SHWs and LWs are coupled for some plies but uncoupled for some other plies. This issue is particularly frequent when dealing with metallic-composite plates or with composite plates made up with isotropic, orthotropic, and triclinic materials. In order to solve this incompatibility issue, a hybrid matrix strategy (HMS) is proposed here on the basis of SMM. The core idea of the HMS is to re-couple LWs and SHWs into hybrid guided waves when they are uncoupled in order to make them compatible with the general coupled waves cases. The numerical stability of HMS is proved theoretically and its effectiveness is validated through numerical investigations and using experimental data from the literature. The SMM-HMS framework can thus be considered as a state of the art benchmark approach for evaluating the performance of numerical methods dedicated to the computation of guided waves dispersion curves and can be confidently applied to any arbitrary composite material used in aeronautic and aerospace industries.

Spontaneous rhinorrhea: a possible concealing initial symptom of ecchordosis physaliphora. Illustrative case.

Spontaneous rhinorrhea may be the initial manifestation of ecchordosis physaliphora (EP). There are currently 47 published cases of symptomatic EP, with spontaneous rhinorrhea being one of the most prevalent symptoms. The authors report 1 case as a cause of cerebrospinal fluid (CSF) fistula. A 46-year-old woman presented to the authors' clinic with meningitis secondary to nasal CSF leakage. The computed tomography (CT) scan indicated an imperceptibly thin/dehiscent focus along the posterior wall of the sphenoid air cell's midline. A tumor was identified during endoscopic endonasal CSF repair surgery. EP was diagnosed in the frozen and final pathology. EP should be considered as a potential cause of spontaneous rhinorrhea. This initial clinical manifestation accounts for 35% of symptomatic EP cases. The prepontine and posterior sphenoid sinus wall appear to be the locations with the highest susceptibility. Surgical therapy of the fistula without excision of the lesion may result in insufficient issue resolution and recurrence.

Enhanced Student Support System in Open and Distance Education Using Long Short Term Memory Recurrent Neural Network

Open and distance education provides access to education to all categories of learners. Learners in Open and Distance education system face the problem of inadequate support services especially when they encounter issues on their studies that need urgent attention. The educational services offered in open and distance education system can only be effective if there is an effective student support system. This study explores the need to enhance the open and distance student support system using Long Short Term Memory neural network. The approach of machine learning was adopted in the area of issue and complaint resolution whereby the issues/complaints are raised in the form of a ticket which is categorized based on their priority. The Last Short Term Memory neural network was used in the prediction of the best solution based on previous input. The enhance student support system was able to provide effective and timely feedback on student issues and complaints. This in turn lowers the rate of student dropout from the system and also provides enabling learning environment for the learners. Machine learning-based student support services improve the effectiveness of the service rendered thereby making the learners improve their academic performance.

An Empirical Study of Package Management Issues via Stack Overflow

The package manager (PM) is crucial to most technology stacks, acting as a broker to ensure that a verified dependency package is correctly installed, configured, or removed from an application. Diversity in technology stacks has led to dozens of PMs with various features. While our recent study indicates that package management features of PM are related to end-user experiences, it is unclear what those issues are and what information is required to resolve them. In this paper, we have investigated PM issues faced by end-users through an empirical study of content on Stack Overflow (SO). We carried out a qualitative analysis of 1,131 questions and their accepted answer posts for three popular PMs (i.e., Maven, npm, and NuGet) to identify issue types, underlying causes, and their resolutions. Our results confirm that end-users struggle with PM tool usage (approximately 64-72%). We observe that most issues are raised by end-users due to lack of instructions and errors messages from PM tools. In terms of issue resolution, we find that external link sharing is the most common practice to resolve PM issues. Additionally, we observe that links pointing to useful resources (i.e., official documentation websites, tutorials, etc.) are most frequently shared, indicating the potential for tool support and the ability to provide relevant information for PM end-users.

The usage of Statistical Process Control (SPC) in Industry 4.0 conditions

Purpose: The purpose of this publication is to present the usage of Statistical Process Control (SPC) approach in Industry 4.0 conditions. Design/methodology/approach: Critical literature analysis. Analysis of international literature from main databases and polish literature and legal acts connecting with researched topic. Findings: The integration of Statistical Process Control (SPC) with Industry 4.0 signifies a transformative shift in quality management, elevating SPC from a conventional monitoring tool to a proactive force in contemporary manufacturing. Originally employed for ensuring consistent quality through process monitoring, SPC's role has been redefined in the Industry 4.0 era, utilizing data analytics, real-time monitoring, and connectivity to offer a comprehensive understanding of the manufacturing ecosystem. Enabled by the Internet of Things (IoT), SPC gains real-time insights into production processes, crucial for swift anomaly identification and issue resolution. Advanced analytics and artificial intelligence enhance SPC's predictive capabilities, enabling proactive measures to maintain product quality. This publication underscores the significance of SPC in Industry 4.0 conditions, emphasizing its roots in statistical principles, systematic process control, and the distinction between common and special cause variations. The integration of SPC with Industry 4.0 and Quality 4.0 leverages technologies for enhanced quality management, emphasizing real-time data monitoring and collaborative, data-driven approaches. While Table 2 outlines specific aspects of SPC integration, highlighting its versatility, Table 3 enumerates the advantages, emphasizing improved visibility and predictive quality management. However, challenges such as data security concerns and technology integration complexity, outlined in Table 4, necessitate strategic solutions. In conclusion, this integration represents a pivotal advancement, positioning SPC as an indispensable asset for organizations seeking quality excellence, operational efficiency, and resilience in the dynamic landscape of modern manufacturing. Originality/Value: Detailed analysis of all subjects related to the problems connected with the usage of Statistical process Control in Industry 4.0 conditions. Keywords: Industry 4.0; Quality 4.0, quality management; quality methods, SPC, Statistical Process Control. Category of the paper: literature review.

ОСНОВНЫЕ ПОДХОДЫ К ИЗУЧЕНИЮ ЖИЛИЩНОГО СТРОИТЕЛЬСТВА И ЖИЛИЩНОГО ВОПРОСА В СССР (ЧАСТЬ II)

The peculiarities of housing construction in the USSR within the planned economy determined the fundamental difference between the housing sector of the Russian Federation presently, other post-Soviet republics and countries of Central and Eastern Europe, on the one hand, and developed states, on the other hand. It is the dominance among households in the former countries of outright homeowners (with no mortgage) whereas the majority of households in the Western states either rent their dwellings or have a mortgage. However, most of contemporary studies have often overlooked this fact, which considerably influences the standard of living and the structure of households’ expenditures when international comparisons are performed. In this article in two parts, we consider approaches from the beginning of the 20th century to the 2010s to studying results of housing construction and the housing issue resolution in the USSR. Taking into account the results of pre-Revolution publications on the housing sector in the Russian Empire, we identify five general approaches in the Soviet professional literature and main features of Russian (post-Soviet) and foreign studies. This article reveals that underestimation in scholarly works published during last 30 years of the contribution of individual housing construction in the USSR, the activities of housing construction cooperatives, kolkhozes, housing construction in rural areas as well as not always balanced assessments of the qualitative progress in the housing sector during the 20th century prevent from obtaining the comprehensive picture of housing construction developments in the USSR and the thorough assessement of the current state of the housing sector in the Russian Federation in comparison to the Western states.

ОСНОВНЫЕ ПОДХОДЫ К ИЗУЧЕНИЮ ЖИЛИЩНОГО СТРОИТЕЛЬСТВА И ЖИЛИЩНОГО ВОПРОСА В СССР (ЧАСТЬ I)

The peculiarities of housing construction in the USSR within the planned economy determined the fundamental difference between the housing sector of the Russian Federation presently, other post-Soviet republics and countries of Central and Eastern Europe, on the one hand, and developed states, on the other hand. It is the dominance among households in the former countries of outright home owners (with no mortgage) whereas the majority of households in the Western states either rent their dwellings or have a mortgage. However, most of contemporary studies have often overlooked this fact, which considerably influences the standard of living and the structure of households’ expenditures when international comparisons are performed. In this article in two parts, we consider approaches from the beginning of the 20th century to the 2010s to studying results of housing construction and the housing issue resolution in the USSR. Taking into account the results of pre-Revolution publications on the housing sector in the Russian Empire, we identify five general approaches in the Soviet professional literature and main features of Russian (post-Soviet) and foreign studies. This article reveals that underestimation in scholarly works published during last 30 years of the contribution of individual housing construction in the USSR, the activities of housing construction cooperatives, kolkhozes, housing construction in rural areas as well as not always balanced assessments of the qualitative progress in the housing sector during the 20th century prevent from obtaining the comprehensive picture of housing construction developments in the USSR and the thorough assessement of the current state of the housing sector in the Russian Federation in comparison to the Western states.

동아시아 자연주의와 무위의 리더십

In East Asian naturalism, the leadership of inaction is very important. In Confucian anthropology, which draws Taoism and Heaven, which directly advocates naturalism, to the human side, 'inaction' is very importantly placed on the edge of leadership, although they have different meanings. It is not wrong even if it may be a inactive nature. It is not wrong to say that this is leadership that leads the community naturally without human actions or embellishments. This ideology is also highly valued in the leadership of the Confucian philosophy, which takes nature, that is, 'thousands', as an issue in the dimension of 'virtue' within human beings. This becomes an important recommendation even at the global management level. We can see this aspect in three conduction codes and their eight branches of Confucianism as a representative example. ‘Self-leadership’ of Sugichiin(修 己治人), Sugianmin(修己安民), and Sugiyikyung(修己以敬) spanning from self to self and vice versa. In the context of 'leadership', there is no position. Inaction leadership is temporarily 'ineffective', but it does not stop there and achieves great 'effectiveness' that greatly contributes to work, issue resolution, or community. If the leader is 'inactive', the community can voluntarily lay the foundation for 'doing action'. It is expected in that each member of the community can provide a forum for communication of creativity, voluntary energy, and dynamic desire. Leadership of ‘Muwi’ not only in pronunciation but also inaction in meaning as a momentum originates from the old-fashioned philosophy, but it also exists in the Confucian philosophy. Of course, there is also the ‘Muwi’ that Jean-Luc Nancy’s ‘unavoidable community’ refers to. This thesis does not neglect this point, and seeks to obtain a suggestion for securing leadership for the modern age we live in.

ISPY: Issue–Solution Pairing From Developer Live Chats

Live chat streams are often used in open source software (OSS) development as a fast way to share information around the problem. But when live chat gets used a lot, important project information is lost in the middle of so many streams. AI to rescue! Here we describe “iSPY”, a scalable tool for helping developers understand busy live chat streams. In a study with 173,278 live chats, we show that iSPY can automatically extract issue-solution pairs from intensive developer live-chats (using neural networks technology). In this article we introduce iSPY as well as discussing future directions for learning knowledge on issue resolution from crowd developers.

Weighted Aggregated Sum Product Assessment

Multiple Criteria decision-making (MCDM) approaches are required for complex issue resolution. However, it is debatable whether MCDMs applicability will be able to stay within the analytical possibilities for dealing with divorce issues. As a result, one of the newly introduced MCDMs Weighted aggregated sum product assessment (WASPAS), is chosen for evaluation. Therefore, this study examined 388 documents from archive of the Scopus database. To evaluate the diversity of the technique's application, the data analysis looked at a few bibliometrics measures. So, the publishing hosts and their influence patterns are displayed, the vast majority of the documents were in the fields of engineering and computer science. According to the findings, the WASPAS can deal with variety of problem-solving scenarios. Hence, this work is summed up with the aim of lowering uncertainty among decision-makers and scholars.

Pragmatic enrichment, issues and domain goals

In this article, I propose an inquisitive approach to semantic underdetermination using the model of issue resolution to describe how occasion meanings are determined in the process of pragmatic enrichment. I appeal to “Travis cases” to motivate the account of semantic underdetermination based on alternative ways for some object a to be F. When interpreting a sentence, we look how to narrow down the space of metalinguistic alternatives and achieve the state where a metalinguistic issue is resolved. I suggest that, in doing this, we primarily rely on contextual domain goals, preferring those alternatives which are conducive to the goal.

Network Monitoring Measurements for Quality of Service: A Review

One crucial challenge confronting operators worldwide is how to ensure that everything runs smoothly as well as how to monitor the network. The monitoring system should be accurate, easy to use, and quick enough to reflect network performance in a timely way. Passive network monitoring is an excellent tool for this. It could be used to look for issues with a single network device or a large-scale issue affecting the whole LAN or core network. However, passive network monitoring is not limited to issue resolution; it could also be used to generate network statistics and measure network performance. As shown in this review, it is a very strong tool, as seen by the sheer volume of data published on Google Scholar. The main objective of this review is to analyze and comprehend monitoring measurements for quality of service to serve as a resource for future research and application. Essential terms and concepts of network monitoring and their quality of service are presented. Network monitoring measurements (which can be passive, active, or hybrid) and their wireless network monitoring tools (which can be public domain or commercial tools) are also covered in terms of relevance, advantages, and disadvantages. Finally, the review is summarized.

A behavioral perspective on service center routing: The role of inertia

AbstractResearch on service center routing has largely assumed either fully codified automated routing, rational routing agents who can optimally route calls, or both. In practice, however, many routing scenarios are not fully codifiable, and human routing agents will likely exhibit biases in their routing decisions. In this paper, we explore the presence of behavioral inertia in service center routing. Inertia in this context is the propensity for routing agents to route issues more frequently to other agents with whom they have experience, rather than optimally routing those issues. We leveraged a unique dataset of more than 70,000 routing decisions in a complex service operations context to examine the presence of inertia and associated performance implications. We find that, overall, inertia hurts performance, but in certain situations can be beneficial. Inertia increases the probability of issue resolution when agents exhibit inertial behavior in routing to other agents with high expertise, and inertia positively impacts (decreases) service time for particularly difficult, complex customer issues. This study contributes to research in service center operations by studying a previously unexplored phenomenon of inertia in routing by human agents and provides valuable insights to practitioners who manage service centers.

Corrosion resistance of urtites and urtite-based concretes

The utilization of unconventional technogenic raw materials in producing construction materials is a topical economic and environmental issue. The issue's resolution is impeded by the fact that the overburden rocks of apatite nepheline deposits contain nepheline classified as a deleterious impurity for concrete aggregates under the current standards. This paper is aimed to conduct specialized tests of rocks, aggregates, and concretes for evaluating the corrosion resistance of these materials in water and acid media. The work involved using physical mechanical techniques as well as light and scanning microscopy. It is scientifically validated that nepheline aggregate included in concrete and behaving actively as related to calcium hydroxide produces a denser area of contact with the cement matrix, which favours an enhanced corrosion resistance of concrete. The paper's information is scientifically and practically valuable for resolving the issue with recycling the mining waste of apatite nepheline deposits and utilizing their overburden rocks as concrete aggregates.