Interpersonal Communication Strategies Research Articles

Komunikasi Interpersonal Dosen dan Mahasiswa Perguruan Tinggi Vokasi di Jurusan Teknik Mesin Politeknik Negeri Malang

This article analyzes the strategies and models of interpersonal communication of lecturers to students at vocational colleges of the Department of Mechanical Engineering, Malang State Polytechnic. The results of the study show that interpersonal communication strategies are carried out with dididic and triadic models. Meanwhile, the interpersonal communication model of lecturers and students uses an interactive model, where there is interdependence and active participation between lecturers and students. Communication anxiety, both chronic (trait apprehension) and situational (state apprehension), can be an obstacle in the interaction between lecturers and students, affecting participation, presentation quality, and students' ability to convey ideas clearly and confidently.

Влияние цифровых технологий на бытие и становление новых форм коммуникации (селфи)

The research aims to determine the impact of digital technologies on the development of new forms of communication (including selfies) that respond to the needs of the modern individual. The article provides a theoretical reflection on the features of the development of information and communication technologies and their impact on meeting the communication needs of society. The negative consequences of screen-based and virtual communication are highlighted, and it is noted that digital technologies contribute to the development of a special form of communication aimed at presenting oneself to others through the posting of one’s photographs online. The scientific novelty of the work lies in identifying the ontological-social significance of the influence of digital technologies on the communicative component of modern society from the perspective of the gadget-defining component, where the electronic device acts as an intermediary, dictating new rules of behavior and methods of communication interaction. The article examines forms of interpersonal communication and communicative behavior strategies caused by the development of digital technologies, identifies the negative consequences of screen-based and visual communication, and offers ideas for overcoming them. As a result of the study, the authors concluded that selfies, as a special way of self-presentation and conveying information about oneself to others, are an important element of communication for the modern individual. This type of communication is determined by the development of digital technologies and is available to everyone, as it is not limited by national-cultural and language barriers. Selfies are a visualized text that does not require special erudition to understand, which explains both the positive and negative sides of this phenomenon. The authors believe that selfies will not lose their relevance in the future, therefore, considering them from the perspective of an integral and inevitable communicative component of modern existence will open up new horizons in the study of man and society, and also help minimize the negative consequences of using this type of information transmission.

A systematic literature review of interpersonal communication strategies for optimizing government employee performance in the digital era

A systematic literature review of interpersonal communication strategies for optimizing government employee performance in the digital era

Analysis Of Interpersonal Communication of Perisai Agents in Increasing the Number of Participants of Non- Wage Earners (BPU) At BPJS Ketenagakerjaan Makassar Branch Office

The purpose of this study was to determine and analyze the interpersonal communication strategies of perisai agents, analyze BPJS Ketenagakerjaan's efforts to motivate Perisai Agents to enhance their interpersonal communication skills in the process of expanding BPU membership, and to find out the factors that become drivers and obstacles in the application of perisai agent interpersonal communication strategies. To achieve these objectives, data was collected through observation and interviews. Data analysis techniques included data reduction, data display, and data description (explanation of results). The results showed that the interpersonal communication strategy of perisai agents showed that the level of communication openness among them had created challenges in maintaining consistencies with the messages received by participants. Emotional support provided by perisai coaches also increased the motivation and performance of perisai agents, strengthening interpersonal relationships and effectiveness in expanding BPU membership. The success BPJS Ketenagakerjaan’s Perisai agents interpersonal communication strategy in expanding BPU membership, analyzed through AIDDA theory, showed positive results where agents successfully attracted attention and stimulated interest through emotional approaches and intensive socialization. Data analysis in this study demonstrated that in applying interpersonal communication as a perisai agents to increase Non-Wage Earner (BPU) membership at BPJS Ketenagakerjaan Makassar Branch, driving factors included confidence in the program, motivation to become an agent and attractive financial incentives. However, the inhibiting factors that included lack of knowledge and mastery, low public awareness, and financial limitations affecting the learning enthusiasm and performance of perisai agents.

Interpersonal Communication Strategies to Increase Iron-Folic Acid Supplement Consumption: Reduction in Anemia Through Normative Innovations (RANI) Project

More than half of women of reproductive age in India are anemic. This study investigates the role of interpersonal communication in increasing the consumption of iron-folic acid supplements. Interventions that increase interpersonal communication may influence and empower individuals and the larger community in promoting behavior change. This investigation uses data from a cluster randomized intervention to understand the pathways by which interpersonal communication mediates the consumption of iron-folic acid supplements. Longitudinal data from control and intervention arms in rural Odisha, India, were collected at baseline (N = 3,691) and 20 months later at end-line (N = 3,394). Structural equation models highlighted the positive role of interpersonal communication in mediating iron-folic acid supplement use. This study illustrates that even during social distancing due to COVID-19, strategic interpersonal communication can improve iron-folic acid supplement use. Our results elucidate two key interpersonal communication pathways at play, namely the ritualistic and instrumental pathways in improving health behavior change in the community.

Interpersonal communication approach in addressing TB stigma in Bandung City

Background: Tuberculosis (TB) patients face medical challenges and stigmatization from their surroundings. The Terjang Foundation is actively working to combat societal stigma towards TB patients. Purpose: This research analyzes the Terjang Foundation’s interpersonal communication approach to combating stigma towards TB patients. By understanding and assessing the communication methods employed by the foundation, the study aims to contribute to developing effective strategies for reducing the negative stigma associated with TB. Methods: This research utilizes a qualitative research method with a case study approach. In-depth interviews, field observations, and literature reviews are conducted to gather relevant data and insights. Results: The results of this study indicate that the Terjang Foundation employs five positive attitudes in their interpersonal communication approach to combat stigma towards TB patients: openness, empathy, positivity, equality, and supportiveness. These attitudes contribute to fostering an environment that challenges the negative stigma associated with TB. Continuous and frequent communication is crucial in combating stigma, promoting understanding and empathy, and disseminating accurate information. Empathy and equality emerge as prominent positive attitudes consistently demonstrated in communication. Conclusion: The study concludes that maintaining an ongoing and frequent communication process is essential for combating stigma in interpersonal communication efforts. Implications: The research findings have both practical and theoretical implications. Practically, the study emphasizes the importance of adopting positive attitudes, such as empathy and equality, in interpersonal communication strategies to reduce stigma towards TB patients. These insights can guide organizations, healthcare providers, and policymakers in developing effective communication campaigns and interventions to combat stigma related to TB and other diseases.

Social media or word of mouth: Maintaining a healthy lifestyle during the COVID-19 pandemic in Indonesia

The purpose of this study is to examine how public opinions about maintaining a healthy lifestyle during the COVID-19 pandemic are influenced by social media and word-of-mouth (WOM). The research method used is a quantitative approach. This research was conducted in Jakarta by collecting data through the distribution of questionnaires to 200 respondents. The respondents were selected through a purposive sampling technique with several characteristics. Hypothesis testing in this study uses multiple linear regression analysis. The findings of this study show that there is a significant influence between social media and WOM on people's healthy lifestyles during the COVID-19 pandemic. This is indicated by the results of the regression equation which shows a positive correlation. In other words, health promotion during the COVID-19 pandemic is influenced by social media and WOM. The study also concluded that during the COVID -19 pandemic, people relied heavily on opinion leaders in their communities and on social media which they followed. This is due to the impact of technological advances. They are used to accessing social media for health information. So the role of WOM is very influential in people's attitudes towards healthy living. This research has implications for the healthy lifestyles of people in Indonesia. In addition, interpersonal WOM communication strategies are important in building a society that values healthy lifestyles after the COVID-19 pandemic.

ETHICAL ASPECTS OF BUSINESS COMMUNICATION AND MANAGEMENT IN CHINESE BUSINESS

The relevance of the article's topic is that the diversity of national business cultures requires research and consideration of managerial peculiarities in different regions and countries. These peculiarities are determined by historical, religious, climatic and other factors that are formed under the influence of a particular social environment, country or region. Understanding these value systems and cultural differences in the communication behaviour of people from different countries contributes to the efficiency of management, helps to solve problem situations and avoid conflicts during negotiations. The purpose of the study is to examine the cross-cultural aspects of communication and management in Chinese business with a Ukrainian perspective. This includes analysing the main cultural differences between Ukrainians and Chinese, determining the importance of aspects such as language, etiquette, hierarchy and business customs that may affect the effectiveness of communication and management in Chinese business with Ukrainian entrepreneurs. The cross-cultural aspects of communication and management in the Chinese economic environment are a very important topic for research. Recent publications in this area reveal important differences in the way Chinese businesses communicate and manage compared to the West. The concept of “guanxi” is the main principle among Chinese entrepreneurs and requires careful understanding and application. One of the fundamental approaches in the Chinese business environment is to maintain harmonious relationships with partners and customers. This article discusses how successful Chinese companies invest a lot of time and effort in maintaining these mutually beneficial relationships, which helps them succeed in the long run. The role of communication in Chinese business is important. Research shows that closed, non-verbal communication can be very important in the context of Chinese communication and management. The article describes the cross-cultural aspects of communication and management in Chinese business. The article emphasises the importance of understanding cultural differences in business communication and management for successful work in Chinese business. The article analyses the peculiarities of interpersonal relations, communication strategies and approaches to personnel management. The study is aimed at improving the effectiveness of communication in the management system and contributes to the enhancement of intercultural understanding in this context

INTERPERSONAL COMMUNICATION STRATEGY FOR PRISON OFFICERS IN DEVELOPING PRISONERS IN CLASS IIA COMMUNITY INSTITUTIONS SERANG

Prisoners are also social creatures who will need others to interact continuously. The interaction will involve communication, and the importance of communication in the application of interpersonal communication strategies to carry out coaching aimed at improving the behavior of prisoners in Serang Class IIA Prison. The problems examined in this study include observing the interpersonal communication strategies of prison officers in fostering prisoners and the obstacles that exist during its implementation. This research was conducted to find out the application of interpersonal communication strategies of Correctional Institution officers in fostering prisoners and to find out the obstacles to the application of interpersonal communication strategies at Class IIA Serang Correctional Institution. The method used is a qualitative method, which examines in depth with data collection techniques such as observation and interviews. This research uses the theory of interpersonal communication strategy which is a process of relationship with others. The results of his research apply strategies from the dimensions of positive attitudes, supportive attitudes, empathy, openness, and equality and their implementation is almost running well because the coaching carried out has followed existing procedures, although there are still things that happen in prisons such as inmate indiscipline, it can be resolved wisely with communication. In carrying out the coaching program, of course, Serang Class IIA Prison has inhibiting factors, namely barriers in the delivery process, psychosocial barriers, lack of transparency, and different language styles.

Utilization of Interpersonal Communication in the Context of Digital Marketing: A Review of the Literature and Implications for Business Practices

The integration of interpersonal communication within digital marketing strategies has become increasingly crucial for businesses aiming to foster stronger customer relationships and enhance brand loyalty. This study employs a qualitative approach, utilizing literature review and library research methods to examine the utilization of interpersonal communication in digital marketing contexts. By synthesizing findings from a diverse range of academic articles, industry reports, and case studies published over the past decade, this research identifies key trends and effective practices in leveraging interpersonal communication for digital marketing. The analysis highlights the importance of personalized interactions, trust-building, and responsive communication in online environments. Furthermore, it reveals that businesses that effectively integrate interpersonal communication strategies in their digital marketing efforts can achieve higher customer engagement and satisfaction. However, the study also discusses challenges such as maintaining authenticity and managing communication at scale. The findings provide valuable insights for practitioners aiming to optimize their digital marketing strategies and suggest areas for future research, particularly in the development of innovative communication tools and techniques. This comprehensive review contributes to the existing body of knowledge by elucidating the role of interpersonal communication in the digital marketing landscape and its implications for business practices.

Reframing the experience of childbirth: Black doula communication strategies and client responses during delivery hospitalization

Doulas, or birth coaches, are said to be “changing the world, one birth at a time.” Black doulas have been suggested to mitigate against lack of representation in obstetric care, limited identity acknowledgement and accommodation, and obstetric racism. However, scientific inquiry into the specific communication strategies and messages used by Black doulas to advocate for clients was non-existent in extant literature. Guided by the Agency-Identity Model, we analyzed 20 diary-interviews of nine Black doulas who recently served Black clients. Specifically, we explored Black doulas' communication strategies and whether these strategies had an impact on client agency. We found that Black doulas prepare their clients for patient-provider interactions, including conversations about certain medical treatments and procedures and the risks for Black women and birthing people, the importance of informed consent, how to be heard, and how to resist neglect or abuse. We found that, in turn, most Black clients were able to enact agentic responses. We describe the specific doula messages, and contextualize our findings, considering how these collective interpersonal communication strategies of Black doulas, and their clients’ agentic transformations, may index a sociopolitical movement to reframe the experience of childbirth in America.

Strategi Komunikasi Interpersonal Guru Bimbingan Konseling (Bk) Dalam Menangani Kenakalan Siswa Smk Negeri 8 Padang

Delinquency in students occurs because the condition of students is still unstable or in the process of searching for their identity. Apart from that, student delinquency can also be influenced by their environment, whether from family, friendship or community environment. With communication between teachers and students who have problems, they will experience their own satisfaction and experience catharsis (the release of the underlying problem with relief and understanding of the problem). But in helping to solve student problems, guidance and counseling teachers need various ways to find out the real problem, and to be able to provide students with an understanding that the student is having problems. Therefore, interpersonal communication strategies are really needed so that students who have problems can express something hidden beneath their self-awareness, beneath their abilities and beneath their feelings. Interpersonal communication strategies themselves have a big influence in changing bad student attitudes. Because face to face or individually, the teacher will know better the reasons why the student committed the act, making it easier for the teacher to find a solution or eliminate the student's bad behavior. Communication is an important aspect of human life, communication is divided into several types of communication, including: interpersonal communication and group communication. The research method used in this research is qualitative with a descriptive approach and uses Social Penetration theory. The results of this research explain the interpersonal communication strategies of guidance and counseling teachers in handling delinquency students at SMK Negeri 8 Padang with full empathy, understanding, openness and good relationships with students.

Analysis of the Influence of Agents' Credibility Through Digital Media and Digital Promotions on Purchase Decisions Toward Insurance Products

This research aims to see the influence of interpersonal communication by insurance agents on customers' decisions to purchase products and whether the agent's credibility impacts customers' purchasing decisions regarding insurance service products. This type of research is quantitative. Data collection using questionnaires. The method used in taking this sample was simple random sampling. The sample in this study was 100. The data analysis technique used was multiple regression analysis. The analysis found that interpersonal communication and the credibility of insurance agents significantly influence customers' purchasing decisions when purchasing insurance service products. The study's results also show that the hypothesis proposed in this research has been proven: interpersonal communication and insurance agent credibility significantly influence customer purchasing decisions. Thus, insurance companies need to pay attention to and improve interpersonal communication strategies and strengthen the credibility of insurance agents to enhance customer purchasing decisions and their sales performance.

The Role of Interpersonal Communication in Enhancing Teamwork Effectiveness in the Digital Era

This study explores the role of interpersonal communication in enhancing team work effectiveness in the digital era, focusing on how effective communication practices can strengthen mutual understanding, coordination, and collaboration within teams. Utilizing a qualitative method and literature review, this research collected and analyzed data from various contemporary sources to comprehend the dynamics of interpersonal communication within the context of technology-supported team work. The findings indicate that interpersonal communication characterized by openness, empathy, and support not only strengthens relationships among team members and builds trust but also reduces misunderstandings and conflicts. Furthermore, the study highlights the importance of training in interpersonal communication skills to bolster team cooperation and expedite the collaboration process by leveraging appropriate digital communication tools. These findings underscore the significance of effective interpersonal communication strategies and the integration of digital communication technology to create a productive and harmonious work environment, as well as to improve job satisfaction, motivation, and employee retention in the digital era.

INTERPERSONAL COMMUNICATION ON LONG DISTANCE RELATIONSHIPS ANALYSIS OF ISLAMIC EDUCATION PSYCHOLOGY IN STUDENTS WHO CARRY OUT REAL WORK LECTURE (KKN) ACTIVITIES

Student life is often colored by the dynamics of interpersonal relationships, especially for those in long distance relationships (LDR). This study aims to analyze the way interpersonal communication affects the quality of LDR relationships, focusing on the psychological dimensions of Islamic education. The research methods are qualitative, paradigms and interpretive approaches to phenomenology. Data collection techniques, namely in-depth interviews. The results of this study show that interpersonal communication plays a key role in forming and maintaining LDR relationships of students who are undergoing KKN. Psychological factors such as self-confidence, empathy, and commitment to the values of Islamic Education also influence the dynamics of long-distance relationships. The implications of this research can be used as a basis for the development of educational and counseling programs that support students in managing their LDR relationships more effectively. Some interpersonal communication strategies are effective in strengthening LDR relationships, such as the use of information technology, wise time management, and the inculcation of spiritual values in daily communication. The practical implications of these findings can be the basis for the development of practical guidance for students undergoing LDR, especially in the context of community service activities in the Islamic Education environment.

The role of culturally appropriate interpersonal communication strategies to reduce hepatitis B and liver cancer disparities.

Asian and Pacific Islander (API), African, and Caribbean immigrant groups in the U.S. are disproportionately impacted by chronic hepatitis B and hepatocellular carcinoma (primary liver cancer). Creating educational communication campaigns about hepatitis B and liver cancer for these communities is necessary to increase disease-related awareness and prompt health-promoting behaviors. Identifying interpersonal communication (IPC) preferences within diverse communities for integration into an educational campaign that emphasizes the link between hepatitis B and liver cancer can ultimately promote uptake of screening, vaccination and linkage to appropriate care. Fifteen focus groups and two key informant interviews were conducted with participants from Micronesian, Chinese, Hmong, Nigerian, Ghanaian, Vietnamese, Korean, Somali, Ethiopian, Filipino, Haitian, and Francophone West African communities. Data were analyzed using thematic coding and analysis. Findings demonstrate that all communities preferred that materials be offered in both English and native languages and emphasized that campaigns highlight the connection between hepatitis B and liver cancer. Educational sessions should take place in settings where communities feel safe, including community-based organizations, religious establishments, and healthcare offices, and should be facilitated by trusted messengers, including patient navigators, doctors and faith leaders. Presenting accurate information and dispelling myths and misconceptions around hepatitis B, liver cancer, and their connection were the biggest needs identified across all focus groups. This study provides insight into community-specific preferences for learning about hepatitis B and liver cancer through IPC methods. The findings from this study can be used to design multi-platform, culturally and linguistically appropriate health education campaigns to facilitate improved diagnosis, prevention, and management of hepatitis B and liver cancer among heavily impacted communities in the U.S.

Exploring Perspectives of Business Managers on Interpersonal Communication Strategies in Building and Maintaining Customers During Disruptive Naira Redesign in Nigeria

The sudden implementation of Nigeria's naira redesign in 2023 led to disruptions in all spheres of human life, including business activities. As a matter of national policy, almost all business transactions were online since transactions in cash were out-lawed. However, due to low online money transfer literacy among Nigerian customers and undeveloped online infrastructure, managers had to negotiate with customers. Premised on this development, managers of businesses had to re-strategize how best they would sustain their existing customers and lure potential ones so as to remain in business. Driven by the desire to understand the interpersonal communication strategies business managers evolved to maintain and attract potential customers, this study interviewed business managers in Ilorin, Kwara State, Nigeria. Results of the in-depth interviews with thirteen business managers purposively selected indicate that the overwhelming interpersonal communication strategies were cheerfulness, calmness and persuasion. The study concludes that the performance of the business is dependent on prevalent situations in a given milieu. The results of this study also imply that during emergency periods, managers need to compromise some business management principles and adapt to new business requirements in order to maintain and attract new customers, who are critical stakeholders for the success of their business.

Interpersonal Communication Strategies between Parents and Children Under the Age of 12 Years in Preventing Online Game Addiction in Manado City

Abstract 
 In today's era of technology and information, people cannot be separated from the use of the internet, including children. Since the Covid-19 pandemic until now, many children carry out their activities at home, and the use of the internet in children has increased in intensity, which is used as a source of learning and entertainment information. Nowadays many children under the age of 12 years who spend hours playing and addicted to online games. Many negative impacts arise due to online game addiction in children. Therefore, a parent's interpersonal communication strategy is needed to prevent online game addiction in children. The results showed that interpersonal communication strategies between parents and children in preventing online game addiction in Manado City, especially in Malalayang District and Tikala District, namely: Carrot Swinging Strategy: controlling children by providing rewards or rewards in the form of clothes, shoes, maimaikan, food, etc. Dependent Sword Strategy: in the form of punishment to unravel or restrict children from playing online games. Catalysing Strategy: Parents in communicating include rational arguments according to rationality so that children are willing to change attitudes or behaviors as they wish. Siamese Twin Strategy: Parents involve themselves in activities that they encourage children to do together. and Fantasy World Strategy: The parent directs the child's behavior, first creating a certain fantasy in the child's mind and then directing it to the behavior as the parent wants.

Implementation strategies, facilitators, and barriers to scaling up and sustaining demand generation in family planning, a mixed-methods systematic review

BackgroundDemand generation aims to increase clients’ desire to use family planning. The aim of this work was to systematically summarize strategies, facilitators, and barriers to scaling up and sustaining demand generation in family planning.MethodsWe searched electronic bibliographic databases from inception to October 2022. We included quantitative, qualitative, and mixed methods reports on demand generation strategies in family planning, regardless of country, language, publication status, or methodological limitations. We assessed abstracts, titles and full-text papers according to the inclusion criteria, extracted data, and assessed methodological quality of included reports. We used the convergent integrated approach and a deductive thematic synthesis to summarize demand generation themes and subthemes. We used the health system building blocks to synthesize the factors affecting implementation (barriers and facilitators). We used GRADE-CERQual to assess our confidence in the findings.ResultsForty-six studies (published 1990–2022) were included: forty-one quantitative, one qualitative, and four mixed methods). Three were from one high-income country, and forty three from LMIC settings. Half of reports were judged to be of unclear risk of bias. There were unique yet interrelated strategies of scaling-up demand generation for family planning. Interpersonal communication strategies increase adoption and coverage of modern contraceptive methods, but the effect on sustainability is uncertain. Mass media exposure increases knowledge and positive attitudes and may increase the intention to use modern contraceptive methods. Demand-side financing approaches probably increase awareness of contraceptives and the use of modern contraceptive methods among poor clients. Multifaceted Demand generation approaches probably improve adoption, coverage and sustainability of modern methods use. Factors that influence the success of implementing these strategies include users knowledge about family planning methods, the availability of modern methods, and the accessibility to services.ConclusionsDemand generation strategies may function independently or supplement each other. The myriad of techniques of the different demand generation strategies, the complexities of family planning services, and human interactions defy simplistic conclusions on how a specific strategy or a bundle of strategies may succeed in increasing and sustaining family planning utilization.Trial RegistrationSystematic review registration: Center for Open Science, osf.io/286j5

Exploring interpersonal communication strategies in the healthcare system: insights from Barangay health workers (BHW) in the Philippines

Effective communication between providers and patients is one of the most important factors for achieving better health outcomes in the delivery of healthcare and in order to achieve effective communication, the use of the right communication strategy is beneficial. In relation to this, Barangay Health Workers (BHW) are exposed to a lot of interpersonal communication between them and their constituents. With the lack of studies on BHW, it is important to understand the nature of their work by exploring the interpersonal communication strategies they use and how it helps them resolve healthcare miscommunication in their areas. This qualitative research was guided by interpretative phenomenological analysis in analyzing the experiences of BHW in terms of communication. The data was gathered from 18 BHWs using semi structured interviews. Based on thematic analysis, the following are the interpersonal communication strategies employed by BHWs’: interaction in a face-to-face context, usage of a particular language as means of communication, use of non-verbal communication, informing in an appropriate manner, use of electronic devices to transmit information, and observance of ethical communication. The participants also shared the contribution of these strategies towards overcoming miscommunication: helps in relaying information effectively which leads to better understanding of constituents, helps reduce conflict between the BHW and the constituents, and helps encourage constituents and change their perceptions.