Internal Quality Assurance Research Articles

The Influence of Internal and External Quality Audit on The Sustainability of Surabaya Merchant Marine Polytechnic

Purpose: The era of globalization and free markets forces universities to organize themselves by introducing internal quality assurance to guarantee the quality of education and services. In addition to internal quality assurance, universities as labor producers also require quality assurance from certification bodies outside the university. Several previous studies examined the influence of internal and external quality audits on work productivity and employee performance. In this study, the effect was seen to be different from before, namely knowing the effect of internal and external quality audits on the sustainability of the Surabaya Merchant Marine Polytechnic. The purpose of this study was to determine whether internal and external quality audits affect the sustainability of the Surabaya Merchant Marine Polytechnic.
 Design/methodology/approach: This study uses quantitative research with a population and the sample is a work unit at the Surabaya Merchant Marine Polytechnic which is involved with internal and external quality audits. The data collection method in this study was to use questionnaires using multiple linear regression analysis. Tests in this study used SPSS statistics version 26.
 Findings: The conclusion of this study is that there is a significant influence between internal and external quality audits on the sustainability of the Surabaya Merchant Marine Polytechnic either partially or simultaneously. The variable that has the dominant influence on this study is the internal quality audit.
 Paper type: Research Paper.

Implementing Internal Quality Assurance Systems in the In-Service Teacher Education Programmes in Zimbabwean Universities: The Quality Discourse

The emerging discourses in the Zimbabwean teacher education system have been on the capacity of in–service teachers to be transformative through their preparation at university. The call, then, has been on universities to improve their quality assurance and its effective implementation for quality programmes and learning outcomes. There have been growing indications and expectations that university in–service teacher graduates should lead in transforming the educational and economic systems of nations presenting a strong explanation for effective quality assurance structures in universities. In this article, the researchers contended that without robust quality assurance systems at Zimbabwean universities’ teacher education programmes, the nation may not achieve the desired educational vision. The paper reports, analyses practices and lessons learnt on the implementation of internal quality assurance systems on in-service teacher education programmes at one state university in Zimbabwe. Underpinned by the sociocultural theory, the qualitative case study used semi–structured interviews and open–ended questionnaires. One quality assurance directorate, four departmental quality assurance lecturers drawn from each of the four School of Education departments and twelve final years in-service students were purposefully sampled. The results indicated that the university had weak internal quality assurance management structures failing to continuously monitor and evaluate in-service programmes and their implementation. The study recommended that the institution reconstitutes the quality assurance body by bringing together all stakeholders including in-service students to a dialogue table to discuss how quality assurance standards and practices can be designed, implemented and evaluated. Keywords: Implementation, internal quality assurance, university, teacher education, in-service

The Influence of Leadership Quality on Lecturer Performance through Communication Patterns and Human Resource Control Management

This study aims to elaborate and analyze the influence of leadership quality on lecturer performance through communication patterns and human resource control management and its impact on internal quality assurance at universities. This research is quantitative with an exploratory approach, which was conducted at Tomkaka University Mamuju, West Sulawesi Province. The population of this study were all lecturers from 7 faculties, namely 152 people, with saturated sampling technique so that all lecturers were research samples. The research instrument used interviews and questionnaires as data collection tools. For data analysis, SEM-PLS is used to test the direct and indirect effects of the conceptual model created. This study shows the findings that 1) leadership quality improves communication patterns; 2) leadership quality improves human resource control management; 3) leadership quality improves lecturer performance; 4) communication patterns improve lecturer performance. This facet examines how strategic management of human resources contributes to optimizing lecturer performance. It includes aspects like recruitment, training, performance appraisal, and feedback mechanisms. The theme suggests that adept management of these elements by leaders can lead to a more engaged, motivated, and competent faculty. The theme emphasizes the importance of effective communication within academic institutions. It explores how clear, transparent, and consistent communication from leaders can enhance understanding, build trust, and foster a collaborative environment, thereby improving lecturer performance.

Internal control implementation and quality of higher education institutions: a moderation effect testing

PurposeThis study aims to examine the moderating effect of internal control on the relationship between internal quality assurance implementation and higher education institution (HEI) quality.Design/methodology/approachThe study employed a survey method with hypothesis testing using partial least squares-structural equation modelling (PLS-SEM) technique with a second-order analysis approach. The questionnaire survey was administered to 191 HEIs.FindingsThe results revealed that internal control and internal quality assurance implementations are positively associated with HEI quality. Additionally, internal control implementation strengthened the relationship between internal quality assurance and HEI quality.Originality/valueThis study adds to the body of knowledge on the moderating role of internal control in the HEI sector and its role in the non-economic aspect, namely, the HEI quality.

Assessing Pre-primary Teachers’ Involvement in Decision Making in Tanzanian Public Pre-primary Schools: A Look of Implementation of Structured Play Activities in Longido and Monduli Districts

This study examines the extent to which school administrators involve pre-primary teachers in decision making related to implementation of structured play activities in Tanzanian government pre-primary schools where Longido and Monduli were used as study cases. Collegial Models of educational leadership and management developed by Tony Bush guided the study. The study adopted Convergent design of mixed methods approach. Sample of the study included 268 respondents where 34 were head teachers, 34 were academic teachers, 136 were internal school quality assurance team members, and 64 were pre-primary teachers who were obtained through stratification, purposive, and simple randomly respectively. Data were collected through structured questionnaire and semi-structured interview. Quantitative data were analysed descriptively and through inferential statistics while qualitative data were analysed thematically. Findings show that teachers’ involvement in school administrative decision making related to structured play activities is very low. Hypothesis testing shows existence of significant relationship between low level of teachers’ involvement in school administrative decision making and those teachers’ inadequate implementation of structured play activities in pre-primary classes. The study concludes that low level of implementing structured play activities by the pre-primary teachers is associated with low level of teachers’ involvement in school administrative decision making. The study recommends that administrators should involve pre-primary teachers in decision making so as to improve implementation of structured play activities.

External assessment of medical education quality: indicative model development considering paradox of skill.

This study proposes an approach to the external evaluation of medical education programs' quality based on a combination of indicators, including international rankings, external stakeholders' input, and independent agencies' assessments. We modify the success equation with a detailed consideration of the skill component and its decomposition into internal and external quality assurance elements along with authority. We carried out a bibliometric analysis regarding the problem of medical education quality assessment in the context of achieving sustainable development goals. We described the calculation model of external quality assessment indicators through the algorithms of independent education quality assurance agencies' activity and rating indicators shown in the modified Mauboussin's equation. The model considers the economic component (the consequence of achievement) of skill, which is expressed in raising funds from external sources to implement educational and scientific activities. The proposed algorithm for assessing the educational program quality can be applied to benchmark educational program components, complete educational programs within the subject area, and the educational institution for different areas. We propose a "financial" model for educational program quality based on the analysis results. The model makes it possible to determine the need for additional focused funding of the educational program based on the individual analysis of the external evaluation criteria of the achievement level. This study analyzes the accreditation results of more than 110 educational programs in 2020 and 8 months of 2021 within the direction 22 "Medicine" (according to the national classification of fields of knowledge) (state and private Ukrainian medical universities).

What has been The Impact of Laboratory Accreditation in Saudi Arabia? A Cross-Sectional Survey of Laboratory Practitioners

Objectives: While laboratory accreditation has improved laboratory practices in several countries, its effectiveness in laboratories in Saudi Arabia remains unclear. This survey aims to assess the impact of laboratory accreditation on laboratory practices across the country. Materials and Methods: In this cross-sectional study, we surveyed laboratory practitioners (n = 207) across Saudi Arabia from September 21 to October 22 using an online questionnaire created over Monkey Survey. Practitioners were queried regarding their laboratory accreditation, practices, and the observed impact on patient laboratory testing. Data were analyzed using IBM Statistical Package for the Social Sciences (SPSS) software and potential associations were assessed using the Chi-square test. P < 0.05 was considered statistically significant in all cases. Results: Laboratories with a higher number of accreditations were more likely to have documented standard operating procedures (SOPs) (P = 0.039) and more frequent reviews of laboratory policies and procedures (P = 0.002). Practitioners in our study were more likely to have noticed an overall improvement in patient laboratory testing if their institutes adhered to the components of the accreditation process, such as documented SOPs for testing (P = 0.017), availability of safety manuals (P < 0.01), written policies of internal and external quality assurance programs (P = 0.007), regular meetings to maintain accreditations (P ≤ 0.001), and availability of a task force team to maintain the accreditation program (P ≤ 0.001). Conclusion: This survey suggests that accreditation has had an overall positive impact on laboratory practices and patient laboratory testing in Saudi Arabia.

Sistem Penjamin Mutu Internal (SPMI) (dI UPTD SMP N 2 Kisaran)


 This study aims to describe the internal quality assurance process by universities to improve sustainable quality through the one-cycle MSS-PT model, which includes: Setting standards; implementation; monitoring; self-evaluation; internal quality audits; formulation of corrections; and quality improvement. The study results found that the SPMI AKBID Repsati Sumedang cycle consisted of seven steps or stages: Standard Setting, Implementation, Monitoring, SelfEval uation, Internal Quality Audit, Formulation of Corrections, and Quality Improvement for stakeholder satisfaction. In conclusion, the implementation of the SPMI in AKBID Respati Sumedang is carried out by preparing the SPMI design, which is operationally called the SPMI AKBID Respati Sumedang cycle, which is carried out following one year
 Keyword: SPMI, SPMI implementation, quality assurance process,

PENDAMPINGAN UNTUK PENINGKATKAN MUTU KINERJA SEKOLAH

The quality of public elementary school (SDN) performance is an internal problem that is a significant concern because the performance of schools is not going well, as evidenced by the A accreditation but does not match the school performance based on the results of the quality report card for the last two periods. Assistance to improve the quality of school performance aims to map with an internal quality assurance program to improve the quality of school performance, seen from the eight national standards of education. Assistance is provided through observation, training, interviews, and discussions. The mentoring results showed an increase in the ability to understand and implement the stages of the SPMI cycle at SDN Batu Ampar 06 East Jakarta. After regular mentoring and monitoring every month for six months. It is evident from the results of the second cycle when assistance is made plans to improve quality, to reach the percentage value of the fifth cycle of the new quality strategy with an increase as an implication of the assistance carried out by the Indraprasta PGRI University Jakarta Community Service Lecturer Team

Management Capacity of University Administrators as a Predictor of Quality Assurance in Federal Universities in North East Geo-Political Zone, Nigeria

Quality in education has become the major concern of the world. For this reason; universities all over the globe has been making efforts to achieve the best quality in their programmes. However, it is a known fact that no university can succeed in the achievement of its quality assurance without dedicated university administrators. University administrators proper planning, organizing, directing, coordinating and controlling of university resources is paramount for internal quality assurance to be realized. The objective of the study is to determine university administrators Planning, Organizing, Directing, Coordinating and Controlling capacity as it predicts the level of internal quality assurance in Federal Universities in North East Geo-Political Zone of Nigeria. Based on this a research question and a hypothesis (tested at 0.05 level of significance) emerged. The population of the study comprise of 3,417 Academic Staff from the six federal universities in the zone. Six hundred and eighty three (683) staff was sampled for the study. Mean and standard deviation was used to answer the research question while multiple regressions and one way ANOVA statistics was used to test hypotheses. The result reveals that planning; organizing, directing, coordinating and controlling management capacity explained 99.1% of the variance in internal quality assurance and is therefore significant predictors of internal quality assurance in federal universities in north East Geo-Political Zone, Nigeria. The study therefore recommends that; University administrator should emphasise on proper planning and implementation of university activities, share duties and responsibilities appropriately to staff, supervise and monitor the activities of the universities in the right manner, harmonise all work activities of academic staff and constantly check on the work carried out by academic staff to identify areas of deviation and equally take proactive measures in correcting them for internal quality assurance to be realized.

Six SIGMA evaluation of 17 biochemistry parameters using bias calculated from internal quality control and external quality assurance data.

Six Sigma is a popular quality management system that enables continuous monitoring and improvement of analytical performance in the clinical laboratory. We aimed to calculate sigma metrics and quality goal index (QGI) for 17 biochemical analytes and compare the use of bias from internal quality control (IQC) and external quality assurance (EQA) data in the calculation of sigma metrics. This retrospective study was conducted in Marmara University Pendik E&R Hospital Biochemistry Laboratory. Sigma metrics calculation was performed as (TEa-bias)/CV). CV was calculated from IQC data from June 2018 - February 2019. EQA bias was calculated as the mean of % deviation from the peer group means in the last seven surveys, and IQC bias was calculated as (laboratory control result mean-manufacturer control mean)/ manufacturer control mean) x100. In parameters where sigma metrics were <5; QGI=bias/1.5 CV) score of <0.8 indicated imprecision, >1.2 pointed inaccuracy, and 0.8-1.2 showed both imprecision and inaccuracy. Creatine kinase (both levels), iron and magnesium (pathologic levels) showed an ideal performance with ≥6 sigma level for both bias determinations. Eight of the 17 parameters had different sigma levels when we compared sigma values calculated from EQA and IQC derived bias% while the rest were grouped at the same levels. Sigma metrics is a good quality tool to assess a laboratory's analytical performance and facilitate the comparison of the assay performances in the same manner across multiple systems. However, we might need to design a tight internal quality control protocol for analytes showing poor assay performance.

DMAIC Model’s Relative Efficiency Analysis of Input and Output in Cultural Construction of University Library and Mental Health Education of College Students

Abstract To solve the problems in the construction of the internal quality assurance system in some colleges and universities, such as the difficulty in forming the quality culture, the imperfection of the system construction, and the insufficiency of the information platform construction, etc. By analyzing the five stages of the DMAIC model, the process of diagnosis and improvement is proposed, and from the definition stage, measurement stage, analysis stage, improvement stage, control stage, the improvement strategy of diagnosis, and improvement of internal quality assurance system is described. Through the application of the DMAIC model in actual cases, it can provide ide reference for the construction of internal quality assurance systems in colleges and universities. According to the BCC model in the DEA model, the author studies the relative effectiveness of the input and output of 12 university libraries in China. The results show that university libraries with effective technology accounted for 66.67%, while those without effective technology accounted for 33.33%, it also analyzes the investment changes of non-technical effective university libraries. This has an important reference and inspiration to improve the management of university libraries.

Exploration on the Construction of Teaching Quality Assurance System in Higher Vocational Colleges

The construction and implementation principles, implementation paths and guarantee measures of teaching quality assurance system in higher vocational colleges were expounded in this paper. The model of START teaching quality assurance system was proposed, which provided an example for higher vocational colleges to build a comprehensive and diversified internal quality assurance system centered on student development. The establishment of quality assurance system could effectively promote the continuous improvement of internal management level and talent training quality in higher vocational colleges.

Studi Penjaminan Mutu (Quality Assurance) Internal Dalam Pelayanan Kefarmasian

Pharmaceutical services in hospitals aim to improve the quality of pharmaceutical services, protect patients from irrational drug use to maintain patient safety, and ensure legal certainty for pharmacists. Quality Assurance (QA) is used in measuring service quality, whereas QA in IFRS aims to provide assurance of product quality and the quality of pharmaceutical services provided to patients. This research employs descriptive research with a cross-sectional method, and primary date are obtained from questionnaires with the framework of QA standard indicators in pharmaceutical services at the primary Installastion of Mother and Child Hospital Kasih Fatimah Kotamobagu, with five respondents. The results indicate that internal quality assurance in pharmaceutical services at the Fatimah Kotamobagu Mother and Child Hospital Kasih Fatimah Kotamobagu Pharmacy Installation was in accordance with quality assurance standards, especially in the aspects of organizational structure, quality measures, and safety assurance, as well as drug distribution with an overall value in the criteria, are (75%), moderately appropriate are (15%) and not appropriate are (10%).

The Concept of Internal Quality Assurance in Madrasah Diniyah PP. Al-Hidayah Tanggulangin Sidoarjo

Background. Madrasah diniyah education develops with the pesantren policy to open up about a systematic and structured formal education system. Purpose. Because of this, madrasah diniyah education also requires a guarantee system which is the focus of the efforts carried out by the internal madrasah itself so that it can be more transformative, inclusive, and open to change in the public interest. Method. The method used is Qualitative with the Field Research model with interviews and direct observation of the research object. This research focuses on the concept of an internal quality assurance system offered to Madrasah Diniyah Education units. Al-Hidayah as an effort to implement SPMI in related education units. Results. The concept offered by the researcher is the eight principles of quality assurance of the International Standard Organization (ISO) version, and the concept of the quality assurance framework version of Umaedi's MPMBS carried out with EDS (School Self-Evaluation), which in the view of researchers can be implemented in the Madrasah Diniyah Education unit PP. Al-Hidayah Conclusion. Internal quality assurance in madrasah Diniyah PP. Al-Hidayah is very doable regarding the ISO version of the quality assurance concept regarding the eight principles of internal quality assurance, Internal quality assurance in madrasah diniyah PP. Al-Hidayah can also be pursued by adjusting the MPMBS concept, namely school-based quality improvement management conceptualized by Umaedi with four frameworks: resources, accountability, curriculum, and school personnel.

Independent Evaluation of Learning Outcomes as a Tool of the Internal Quality Assurance System

The article deals with the organization and conduct of the independent evaluation of student learning outcomes in the form of computer testing in 2021-2022. 402 first-year undergraduate students who were divided into 23 groups at 4 faculties took part in the evaluation. The novelty of the research includes the description of the procedure and mechanism of independent evaluation, as well as requirements for the structure of tests, the volume of the test bank, etc. The analysis and generalization of the results indicate the improvement of the performance indicators, quality of knowledge during the second periodic module control.

Developing quality culture in higher education in Taiwan: the changes within quality assurance mechanisms

ABSTRACT This paper presents an analysis of quality culture (QC) development in Taiwan which has recently undergone major reforms of quality assurance (QA) policies. The implementation of internal quality assurance (IQA) initiatives has been an indispensable condition to form a QC in higher education which contributes to a fundamental and comprehensive evolution of Taiwanese higher education. To explore the government’s policy strategies and transformation of QA approaches, this paper interviews policymakers, QA experts and academics. This paper identifies common features and distinct characteristics of QC in Taiwan’s higher education, and its relations to QA mechanisms. These perspectives offer a different way of conceptualising QC in QA policies. Furthermore, QC development has not only served the purpose of enhancing quality in higher education but has also acted as a driver for QA and higher education changes.

IMPLEMENTASI SISTEM PENJAMINAN MUTU PENDIDIKAN DALAM MENINGKATKAN MUTU PENDIDIKAN

This study examines the Implementation of an Internal Quality Assurance System in Improving Educationional Quality at SDN 2 Pinceppute, Wara Barat District, Palopo City. This study aimed at describing 1) the implementation of Internal Quality Assurance at SDN 2 Pinceppute, Wara Barat District, Palopo City, 2) the Internal/external factors that contribute in improving the quality of education at SDN 2 Pinceppute, Wara Barat District, Palopo City, 3) the Cycle of Internal Quality Assurance System SDN 2 Pinceppute, Wara Barat District, Palopo City. This research is a qualitative research with a multi-disciplinary approach, namely pedagogical, psychological, and sociological. Data collection was carried out by interviews, observation, and documentation. Management of data using the form of descriptions obtained through observation, documentation, and interviews. The data analysis used were data reduction, data presentation and conclusion. The results obtained in this research are those an Internal Quality Assurance System at SDN 2 Pinceppute conducted by a team, called School Education Quality Assurance Team. In carring out its duty worked based on the instruction by Educational Quality Assurance Agency of South Sulawesi. Internal factors that contribute in improving the quality of education at SDN 2 Pinceppute are superior human resources, adequate infrastructure, high school principal motivation, and good cooperation between all stakeholders at SDN 2 Pinceppute while external factors contribute in improving the quality of education at SDN 2 Pinceppute is the support from parents and related agencies, while the inhibiting factors for the implementation of education quality assurance at SDN 2 Pinceppute is financing and the environment is not conducive. The internal quality assurance cycle consisting of mapping educational quality, planning quality compliance, implementing quality compliance, monitoring and evaluation and setting new standards.

Implementing an Internal Quality Assurance System to Enhance Elementary School Education Quality

An education quality assurance system is intended to enhance education quality and establish a quality culture in schools; however, some elementary schools in Indonesia still struggle with its implementation. Hence, this research aimed to suggest action steps as an option to enhance the implementation of the education quality assurance system in elementary schools. This research employed an action research design to investigate this issue and identify alternative solutions. The data were collected using a survey and semi-structured interviews with staff at one private elementary school in East Kalimantan province, namely a school principal, 31 teachers and two school foundation administrators. The findings produced nine action steps: 1) Building management commitment, 2) Setting up a quality improvement team, 3) Engaging in communication and socialization, 4) Building quality awareness, 5) Forming a quality control circle, 6) Mapping quality education, 7) Preparing a mapping instrument, 8) Collecting mapping data, and 9) Processing and analyzing mapping data. This research concludes that new school quality standards improved every year on being compared with eight points on the national education standards, and the national examination results exceeded the average national examination score at the provincial level. The increase in the average values of Standard 1–8 ranged from 0.6 to 1.5. In other words, these nine steps had an impact on obtaining school accreditation with a superior rating.

Assessing Internal Quality Assurance Mechanisms at Selected Private Universities in Ghana

The early 1990s saw a new phenomenon emerge in Ghana – it was the beginning of private higher education following the deregulation of the higher education sector. Since then, there has been an upsurge in growth and currently, there are 118 private universities dotted around the country. Although the emergence has increased access to higher education, it has presented concerns about the compromise of quality and standards in the sector. The aim of the study was to evaluate the internal quality assurance processes at selected private universities in Ghana with the view to developing a quality assurance model for the higher education sector. Using mixed qualitative research methodologies, the key findings were that the existing internal quality assurance practices focused mainly on planning and implementing the plan. The study concluded that there was a need for private universities to strengthen monitoring and evaluation, data collection, acting on feedback and benchmarking tools.