Internal Business Research Articles

Socio-Economic and Demographic Aspects of Russian Tourism in Thailand in 2023

The article reviews the evolution of the growth of Russian tourist flow to the Kingdom of Thailand in 2023, a significant growth of which mainly began to occur after the cancelation of the pandemic status of a new coronavirus infection. The study covers the contemporary strategy for the recovery of the internal tourism business aimed at popularizing travel, including such concepts as safety, hygiene, environmental friendliness, getting new impressions, profitability, etc. The analysis of the updated data for the past year represents the scientific novelty of this study, aimed to assess the rate of recovery of the tourist flow of our compatriots, who have always made a significant share in the flow of foreign tourists to this hospitable Southeastern Kingdom. The relevance of the study can be explained within the study of Thai experience of increasing the volume of the tourism industry, which was most affected by COVID-19 and related anti-epidemiological restrictions. The results of the scientific work conducted by the authors, first of all, the identification of the main trends that require systemic changes necessary for the “recovery therapy” of the modern tourist industry in the post-COVID period, can be applied by scientists in studies of migration for recreational purposes, as well as in the format of using foreign experience in the development of strategies to increase tourist flows to Russian resorts. In the future, this research program will most likely be continued.

Analisis efektivitas ship management untuk optimalisasi kinerja di era industry 5.0

In supporting the success of a project in a company, management issues often become an important factor in implementation in the field. Likewise, PT PAL Marine Service (PT PALMARS) operates in Surabaya, East Java. This company operates in the service sector and offers several services to support the company's progress, one of which is ship management. Therefore, to analyze the effectiveness of ship management in optimizing organizational performance in the Industrial Era 5.0, a case study was carried out at PT. PAL Marine Service (PT PALMARS) in Surabaya City, East Java. In this analysis, we will focus on four important perspectives that can influence the effectiveness of ship management through the balanced scorecard method. The independent variables consist of a customer perspective, an internal business process perspective, and a learning and growth perspective. The dependent variable is performance optimization. The sample or key research informants are the majority of lines involved in ship management activities: the Secretary, Marketing Department, Department of Accounting and Tax, Department of Finance and HR, M2KL Department, Operations, Engineering, and Procurement Departments, and the ship's crew. Data collection techniques used to measure organizational effectiveness are case study techniques, surveys/observations, data analysis, literature reviews, documentation, and interviews. The data analysis stages are data collection, reduction, display, and conclusion.

Salesperson knowledge sourcing inside the vendor organization: Examining the performance-relationship continuum given selected boundary conditions

Salespeople can gain valuable knowledge from within their own firm to improve performance with customers. Despite this, salespeople's knowledge sourcing from various internal sources and personnel and the relationship of this to performance remains largely unexplored. Following a mixed-methods approach, Study 1 employs qualitative investigation to outline the distinct types of knowledge salespeople source from three distinct internal groups, namely (i) sales colleagues, (ii) sales managers and the (iii) internal business team (IBT), as well as several contingencies potentially impacting the effectiveness of knowledge-sourcing. To test hypotheses developed from Study 1, Study 2 empirically investigates the performance effects of salespeople sourcing knowledge from sales and non-sales IBT members via B2B salesperson survey data (n = 211). Results indicate an inverted U-shaped relationship between knowledge sourcing from sales colleagues and salesperson performance, with curvilinear performance-relationships identified in terms of knowledge sourcing from sales managers and the IBT, as these are moderated by market-level variables. The research provides overdue insights on the still little-understood internal dimension of selling, while helping managers determine which knowledge-sourcing they should – and should not – encourage.

Implementation of Balanced Scorecard to Achieve The Company's Strategic Objectives

The company's strategic objectives play a vital role in directing the company towards the desired achievement and planning the steps to achieve it. Clarity of corporate objectives supported by commitment to them can lead to significant performance improvements, in contrast to providing objectives that are vague or too general. The process of achieving these goals involves monitoring through performance measurement. One effective performance measurement method is using the Balanced Scorecard, which combines financial and non-financial aspects of the company. The purpose of this study is to analyze the application of the Balanced Scorecard to achieve the company's strategic goals. The research method used is qualitative, with data collection techniques through literature studies. The collected data were then analyzed through three stages, namely data reduction, data presentation, and conclusion drawing. The results showed that the use of Balanced Scorecard (BSC) can effectively assist the company in achieving its strategic goals. Good linkages between financial, customer, internal business, and growth and learning perspectives can produce optimal performance both in terms of financial and non-financial aspects for the company. The BSC approach focused on improving company performance not only encourages improvement in financial aspects, but also becomes the basis for evaluating the company's strategy to achieve continuous improvement.

Effectiveness of Organizational Change through Employee Involvement: Evidence from Telecommunications and Refinery Companies

Organizational adaptability is paramount in today’s dynamic landscape, where the emergence of novel technologies, shifts in both internal and external business ecosystems, unexpected crises, and health pandemics remain constant potential challenges. Recent studies have extensively examined employee involvement through empowerment, participation, and teamwork as a pivotal result in facilitating organizational transformation. To ascertain these assumptions, data has been collected through the SurveyMonkey app over a couple of weeks, and then a Likert scale was used to codify the obtained data. Employing structural equation modeling with Smart PLS 4 software, we examine the impact of employee involvement and the intermediary function of humble leadership on the efficacy of organizational change in Côte d’Ivoire, utilizing a dataset comprising 412 employees from the telecommunications and refinery sectors. Our findings revealed positive effects on organizational change when employee involvement and a humble leadership approach were integrated. Additionally, secondary data from O2O interviews was used to draw conclusions and recommendations. Based on results and interviews, the authors have drawn a strategic roadmap to mitigate daily changes more efficiently. Our research identified constraints and suggested directions for future studies in this field.

Digitalization Of Document Management System In Medical Organizations: Theoretical Aspect

Introduction. Modern medical organizations, multifunctional medical centers, public and private medical institutions actively use digital technologies such as document management systems to optimize internal business processes and increase the efficiency. Proper document management and easy access improve the workflow. Thus, integration and development of advanced digital products allow medical organizations to ensure efficient time management which, in turn, reduces costs and saves time.
 The purpose of the study was to present theoretical aspects of digitalization of document management system in medical organizations as a modern organizational and managerial process that ensures the effectiveness of healthcare development. 
 Materials and methods. Content analysis of scientific literature on the development and implementation of document management systems, transfer of documents to electronic version, introduction of digital technologies upon the specifics of medical organizations was used.
 Results. The study showed that document management systems currently run up document-based information lifecycle management. Their active implementation began in the 2000s, and it is expected that the market volume of document management systems will grow from 6.57 billion US dollars in 2023 to 12.94 billion US dollars by 2028, on average by 14.50% during the forecast period (2023-2028). Significant amounts of health data are collected manually using various internal IT-systems and numerous collections of documents, databases and forms. The introduction of document management systems allows healthcare actors to create electronic patient records, thereby minimizing the risk of documentation loss and increasing security. It is assumed that in the near future all the system will be based on digital solutions aimed at solving routine tasks such as document management, storage and use. These trends provide solutions to the problems that medical organizations may face and ensure effective strategies based on the digitalization of document management systems.

Kinerja Usaha Pelayanan Jasa Alsintan (UPJA) Berdasarkan Balanced Scorecard di Provinsi Yogyakarta

This study aims to evaluate the performance of the Alsintan Service Business (UPJA) in the Beginner class, Developing class, and Professional class. The research was conducted using survey techniques and analyzed descriptively and qualitatively using a balanced scorecard (BSC) approach. UPJA samples were determined purposively, namely UPJA that represents each class: UPJA Sumber Makmur as UPJA Professional class, UPJA OJHA as UPJA Beginner class in Sleman Regency, and UPJA Tirtosari as UPJA Developing class in Gunungkidul Regency. Respondents were UPJA managers and employees. The results showed that, based on the financial perspective, the performance of the UPJA Beginner class and UPJA Developing class was fairly good, while the UPJA Professional class was good. Based on the customer's perspective, UPJA's performance in all classes falls into the good category. Based on the perspective of internal business processes, the performance of the three UPJA classes has innovated the development of service business services and has carried out service business operations in the medium category. Based on the perspective of learning and growth, the performance of all UPJA classes already provides satisfactory facilities for their employees. However, the UPJA Beginner class and Developing class need to improve the ability of its operators through training. Keywords: agricultural machine tools service business, balanced scorecard, performance analysis, UPJA

Ontario dairy producers' and veterinarians' perspectives: Barriers to biosecurity implementation

Implementing biosecurity protocols is necessary to reduce the spread of disease on dairy farms. In Ontario, biosecurity implementation is variable among farms and barriers to biosecurity are unknown. Thirty-five semi-structured interviews were conducted between July 2022 and January 2023 with dairy producers (n = 17) and veterinarians (n = 18). Participants also completed a demographic survey. Thematic analysis was performed with constructivist and grounded theory paradigms. Thematic coding was done inductively using NVivo software. Dairy producers' understanding of the definition of biosecurity varied, with all understanding that it was to prevent the spread of disease. Furthermore, the most common perception was that biosecurity prevented the spread of disease onto the farm. Both veterinarians and producers stated that closed herds were one of the most important biosecurity protocols. Barriers to biosecurity implementation included a lack of resources, internal and external business influencers, individual perceptions of biosecurity, and a lack of industry initiative. Understanding the barriers producers face provides veterinarians with the chance to tailor their communication to ensure barriers are reduced, or for other industry members to reduce the barriers.

RESEARCH OF INNOVATIVE CHANGES IN THE DEVELOPMENT OF E-BUSINESS

The article conducts a scientific study of existing approaches to the interpretation of the term "e-business" and related concepts of "e-commerce", "e-commerce". Clarification of these concepts from the standpoint of the current state of development of e-business in the world as a whole and in Ukraine in particular is proposed. It is proved that e-business is defined as a type of special entrepreneurship, which is carried out with the use of information technologies for the effective transformation of commercial relations of this enterprise with its stakeholders in order to improve the efficiency of business activities and the development of business processes of various types. The modern structure of e-business has been formed, which includes components characteristic of today, each of which to a certain extent reproduces certain stages of e-business development. Three main stages of evolution of e-business development and its technologies have been identified and substantiated. At the first stage of enterprise e-business development, it is fully integrated with e-commerce, thereby providing an opportunity for interactive interaction with consumers. In the second stage of its development, e-business integrates its web servers and internal business systems to implement e-commerce services and services. In the e-business systems of the third stage of development, the focus shifts from the supplier to the consumer. The proposed structure of stages of development of e-business from the moment of its inception to the present fully reproduces the evolution of this type of business.

Social competence and SME performance: extending the nonfinancial perspective

PurposeThe purpose of this paper is to investigate the influence of entrepreneurs’ social competence (SC) on small and medium-sized enterprise (SME) performance.Design/methodology/approachPrimary data of 250 manufacturing SMEs were collected through a survey method. The influence of SC on performance was tested using structural equation modelling (SEM).FindingsOverall, the findings suggest that SC dimensions have a positive influence on SME performance in terms of nonfinancial perspective. More clearly, the findings show that out of five dimensions of SC, which include social adaptability, social perception, social expressiveness, persuasiveness and impression management; social perception, persuasiveness and impression management have direct effect on customer perspective; persuasiveness, social expressiveness and social adaptability have a direct influence on internal business processes and social adaptability, social perception, impression management and social expressiveness are directly related with learning and growth. Contrary to expectations though, social perception and social adaptability were significantly and negatively associated with internal business processes and customer perspective, respectively, while there was no significant correlation between social expressiveness, persuasiveness and impression management with customer perspective, business processes and learning and growth in that order.Practical implicationsThe current study affirms that SMEs managed by entrepreneurs and managers who possess high levels of SC, may have a better performance compared to those operated by entrepreneurs with low levels of SC. This justifies a need for SME entrepreneurs and managers to work hard to improve their SC capabilities.Originality/valueThis study is pertinent and unique because, it extensively examines each of the five dimensions of SC in relation to nonfinancial indicators of SME performance. Besides, the study also provides additional evidence of the impact of SC on SME performance by suggesting that entrepreneurs who are socially competent are more likely to own highly successful ventures.

Role of Microfinance Institutions in Ethiopian Economy: A Review

This work reviews the role of microfinance institutions in the Ethiopian economy, which was done by using a balanced scorecard (BSC) performance review approach that integrates both financial and nonfinancial metrics. The BSC framework of the review was developed using a total of performance indicators that were equally categorized under BSC perspectives (financial, customer, internal business processes, and learning and growth). The developed framework was applied to MFIs operating in Ethiopia, which have head offices in all regional capitals of the country and report to the Association of Ethiopian Microfinance Institutions (AEMFI) starting in 2010–2012 consecutively. The work of the review shows that based on their financial role, on average, the institutions reviewed are sustainable with high relative productivity and low profitability. The average non-financial performance is also high, indicating that the reviewed institutions are highly performing in both non-financial and financial measures. Beside the role performance, the work of this review confirmed the relationship assumption of BSC perspectives and it shows a positive correlation among them. The review concludes that comprehensive performance is observed when it is measured in a collective way. So, Ethiopian MFIs suggested paying attention to the use of BSC as a performance measurement tool and as a hub for specified role indicators that need enhancement.

Penerapan Balanced Scorecard pada Bisnis Coffe Shop dan Resto di Bogor

This research is in the form of presenting a complete description of a study. The measurements used for the financial perspective are Return On Investment, Sales Growth, and Profits Margin; customer perspective with Customer Satisfaction; internal business perspective with Manufacturing Effectiveness Cycle and Number of Imperfect Products; as well as a growth and learning perspective with Employee Satisfaction, Employee Productivity and Employee Turnover Rate. The research results show that the financial and internal business perspective of the Coffe Shop & Resto Bogor requires improvement. Meanwhile, the customer perspective as well as the growth and learning perspective need to be maintained. So it can be concluded that the Balanced Scorecard can be applied to the management of Coffe Shop & Resto Bogor

The Internal Auditors’ Perception of Blockchain Technology Implementation in Companies’ Business Activities

Nowadays, business activities of every company deal with numerous challenges related to various microeconomic, national, and global aspects. Information and communication technologies’ (ICTs’) developments have been crucial in that context, as they disrupt internal business processes, ways of communication, tax services, risk and regulatory functions, and other business aspects. A key game changer new technology, with concrete application in companies, is blockchain technology (BCT). BCT enables automation, acceleration, transparency, traceability, and increased security of numerous business processes. BCT and related disruptions in the ways of working do not bypass internal audit function, as an internal corporate governance monitoring mechanism, either. As a result, contemporary internal auditors must be adaptable, agile, and proactive to be able to audit and consult about BCT enabled companies’ business activities. Thus, the research problem was related to internal auditors’ perception of implementing BCT in their companies’ business activities. Based on the conducted critical literature review, we developed the following research hypothesis: internal auditors who work in a company where BCT is already implemented in its business activities will have a favorable view of the implementation of BCT in the company’s business activities compared to internal auditors whose company does not currently use and have no plans to implement BCT in the following years. To test research hypothesis, survey research was conducted among internal auditors in Croatia. We obtained responses from 77 internal auditors from different sectors. Collected data were analysed by applying multiple regression analysis. Obtained results indicated that there exists a statistically significant relationship between internal auditors’ perception of implementing BCT and companies’ application level of BCT.

Artificial Intelligence (AI) Powered Matchmaker: Finding Your Ideal Vendor Every Time

In today’s fast-paced business environment, the ability to quickly and accurately identify suitable vendors is crucial for maintaining competitive advantage. Traditional vendor selection processes can be time-consuming and prone to errors, leading to suboptimal partnerships. This paper explores an AI-powered approach to vendor matchmaking, leveraging machine learning algorithms and big data analytics to enhance decision-making accuracy and efficiency. The proposed method involves a comprehensive analysis of historical vendor performance data using advanced machine learning models to evaluate vendors based on multiple criteria, including performance history, cost-effectiveness, and compliance with regulatory standards. Tools such as Python for data processing, sci-kit-learn for model development, and Matplotlib for data visualization were utilized. The dataset, spanning five years and including data on over 500 vendors, was sourced from internal business records and external market intelligence. Our findings suggest that AI-powered matchmaking significantly improves the quality of vendor selection, reducing both time and cost while increasing overall satisfaction and performance. The study underscores the transformative potential of AI in streamlining business operations and fostering strategic partnerships.

Conceptualisation and Determination of the Concept of Creating Shared Value: The Results of a Delphi Study

Objective: The purpose of the article is to present the genesis of the concept of Creating Shared Value (CSV), re-conceptualise it, and point out the main dimensions of value creation. In addition, the article describes the existing interdependencies between the various dimensions and the distinct approaches to defining these dimensions. Research Design & Methods: The article presents the results obtained from an expert survey conducted using the Delphi method. The survey allowed us to obtain experts’ opinions on approaches to defining the creation of shared value and its dimensions. Findings: The results obtained suggest a different approach to understanding and defining the concept of CSV and the dimensions of value creation. In the study experts pointed to the connection of the CSV concept with other management theories and concepts in corporate social responsibility and sustainability. They emphasised the role of creating shared value to different stakeholder groups in the complex internal and external business environment. The difficulty of linking company strategy, business models, and activities with social, environmental, or economic goals was pointed out. Implications / Recommendations: The article presents the results obtained from the first part of a study aimed at constructing a tool to measure the creation of shared value. They are the starting point for both the development of the dimensions of the construct and the factors which can be measured to evaluate the creation of social, economic and environmental value in each dimension. Contribution: The article contributes to the understanding of the concept of CSV as a management theory in the context of enhancing the competitive position of organisations and provides a methodological basis for developing a CSV measurement tool.

KEBERHASILAN USAHA DITINJAU DARI BALANCE SCORECARD

This research aims to develop a system for measuring the organizational performance of real estate development companies based on the concept of Balance Scorecard (BSC) and Analytical Hierarchy Process (AHP) at PT. Meka Asia Property. This research is a type of quantitative research with a descriptive approach. This research uses primary data and secondary data with several data collection methods including interviews, questionnaires, literature studies and documentation. The research results show that PT. Meka Asia Properti has performed well. Judging from the average score obtained, it is 3.7 which is included in "Good Company Performance". From the AHP results, the weight of each perspective is 0.64 for the customer perspective which shows the highest priority, and than the internal business process perspective at 0.21, then the financial perspective with a weight of 0.11, then the last one is 0 .04 for the growth and learning perspective which has the lowest weight

Factors influencing the digital transformation of sales organizations in Indonesia

A model that can elaborate the interaction between research variables influencing digital transformation, especially on the performance of sales organizations in Fast-Moving Consumer Goods companies, is fundamental. It allows the decision-makers to take proper action for their companies' optimization. By using Partial Least Squares Structural Equation Modeling (PLS-SEM) to build a model that can describe the interaction between Leadership Model, Organizational Citizenship Behavior, and Sales Management in 346 respondents working in various Fast-moving Consumer Goods companies in Indonesia, the present study found the most respondents were from the Special Capital Region of Jakarta (40.7%). It was found that the Sales Director (50.0%) was the most responsible for digital transformation implementation within the sales organization. Most respondents answered that effectiveness in the company's Internal Business Processes was the primary goal of digital transformation (28.1%). Concerning the success parameters of the digital transformation, Business Processes were the prominent expression of successful implementation (19.4%), with Sales Automation (37.4%) as the main activity in their digital transformation. Three hypotheses with the variables of leadership models, organizational citizenship behavior (OCB), and sales management control, had proven to affect digital transformation positively. Later, in four hypotheses where sales organization performance was set as the dependent variable, it was found that the leadership model influenced organization performance with digital transformation as a mediator. Finally, the last three hypotheses, with variables of sales management control, organizational citizenship behavior, and leadership model, positively influenced organization performance through digital transformation as a mediating variable. Leaders in organizations who carry out digital transformation must ensure that their organizations can respond to disruptions related to the use of digital technology in order for an organization to achieve proper performance.

Performance Evaluation of a Department in the Manufacturing Industry Based on Balanced Scorecard

The success of a company, especially in the manufacturing industry, is closely linked to the performance of each department. The final objective of this research is to determine KPIs, measure department performance on each KPI based on the perspective of a Balanced Scorecard-based performance assessment approach, and then determine achievements. The process of generating Key Performance Indicators (KPIs) commences with conducting unstructured interviews to get KPIs for each perspective. Subsequently, a survey was devised to conduct a systematic evaluation of Key Performance Indicators (KPIs) for each perspective, employing the Analytical Hierarchy Process methodology. The computations yielded weights for the four perspectives: financial, customer, learning, and internal business process. Each perspective was assigned a weight value of 0.25, 0.50, 0.125, and 0.125, respectively.

New Approach to the Analysis of Manufacturing Processes with the Support of Data Science

This article introduces process mining as an innovative approach to enterprise data analysis, offering a systematic method for extracting, analyzing, and visualizing digital traces within information systems. The technique establishes connections within data, forming intricate process maps that serve as a foundation for the comprehensive analysis, interpretation, and enhancement of internal business processes. The article presents a methodical procedure designed to analyze processes using process mining. This methodology was validated through a case study conducted in the Fluxicon Disco software (version 3.6.7) application environment. The primary objective of this study was to propose and practically validate a methodical procedure applied to industrial practice data. Focusing on the evaluation and optimization of manufacturing processes, the study explored the integration of a software tool to enhance efficiency. The article highlights key trends in the field, providing valuable insights into process flows and identifying areas for improvement. The results contribute to the growing body of knowledge in process mining, emphasizing its applicability in fostering a more efficient and competitive manufacturing environment. In the model example, we successfully achieved a reduction in the time required for production cycles by 15% and improved resource utilization by 20%. This resulted in an increased process efficiency and a potential reduction in the required number of workers by up to 10%. These outcomes offer promising evidence of the advantages of our method and its application in an industrial setting.

ECONOMIC AND ANALYTICAL BASIS OF DIGITAL TRANSFORMATION OF ADMINISTRATION PROCESSES IN CONSTRUCTION ENTERPRISES

An effective management system at an enterprise should be built on the use of optimal tools. Data Science is one of the ways to optimize the management system of a business entity through the use of analytical procedures that will help to obtain high-quality and timely information content to prevent risks in the internal business environment. Analytical tools allow identifying problematic aspects of the company's activities, assessing the impact of factors and developing ways to eliminate the negative impact of factors with further development of a development strategy. Interpretation of the results of the analysis of activities using predictive analytics helps to improve the efficiency of the management system at the enterprise. The conceptual foundations of updating business processes and management systems for a construction enterprise on the basis of digitalization (digital administration) are substantiated, which are positioned as a means for the enterprise to achieve competitive advantages in the multi-project field of construction development. Analytical IT tools should be applied to a sufficient amount of qualitative and operational information, which will allow for effective integration of research results into the management process at an enterprise. The article is devoted to solving an urgent scientific and applied problem of developing theoretical foundations and methodology, which includes information models, methods, cognitive mechanisms that allow for the analysis, selection, optimization, and evaluation of the effectiveness of the introduction of modern concepts of information modeling and integrated implementation of a construction project.