ABSTRACT The use of qualitative audio diaries in research allows people to generate multi-occasion reports of events in their natural, spontaneous contexts in a recorded audio format. Recent technological advances have enabled more rapid, spontaneous means for audio diaries recordings, such as smartphones. This article reports on methodological insights regarding the feasibility and contributions of using chatbots – digital systems that provide an interface for interaction with users that emulate human conversation – to assist the collection of audio diaries. We describe the development of a WhatsApp chatbot for the remote collection and sharing of audio files using a diary format. Methodological considerations are presented, drawing from the results of a remote collection of spoken reports from 19 Brazilian undergraduate students who were experiencing social isolation due to COVID-19 pandemic-related containment measures. Results emphasize the temporal aspect of the data collection process, and indicate that the tool allowed participants to generate accounts depicting changes in their understanding of perceptions and experiences over time. Although leveraging digital technology and conversational-like features of chatbots may promote greater participation and less participant burden, results also suggest that using pre-scripted prompts in the form of open questions may pose a challenge for reflexive engagement with audio diaries.
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