Inter-organizational Information Systems Research Articles

Facilitating Value Co-Creation Through Inter-Organizational Information Systems

Many company networks, especially those comprising small- and medium-sized enterprises (SMEs), face the challenge of digitally transforming their value co-creation (VCC). However, this topic, despite its high relevance, remains vastly under-researched. We thus conducted a case study in an SME network to investigate how these companies adapt their internal processes to enable an overarching VCC process in the network and use IT to support it. We first derived a framework of four propositions showing that the modularization of value creation, equality of actors, efficient information and knowledge flow, and inter-organizational information technology support facilitate VCC in these networks. The propositions framework then became our lens to analyze the SME network. Our empirical study enabled us to gain deeper insights into the relationships of the proposed facilitating factors for VCC in company networks and the role of inter-organizational information systems in this context.

EMPIRICAL INVESTIGATION INTO THE IMPACT OF INTER- ORGANISATIONAL INFORMATION SYSTEMS ON SUPPLY CHAIN PERFORMANCE

During the past few years, the pandemic of COVID-19 has significantly disrupted supply chains. Indeed, these chains are facing multiple challenges, such as designing new products to adapt to the disruptions of their markets and to maintain their profit margins and ensure their survival. Thus, this paper aims to explore the influence of inter-organizational information systems on supply chain performance by studying the role of risk management culture, collaboration, and agility and supply chain resilience. Data was collected online using a self-administered questionnaire from company executives in the automotive industry. The findings based on structural equation modeling highlighted a number of practical recommendations for automotive company managers on how to improve the level of supply chain performance.

Information system integration, forecast information quality and market responsiveness: Role of socio-technical congruence

Organisations integrate information systems with their channel partners to improve forecasting capabilities and to respond to changes in consumers and market. Given the advancement and radical growth in information technology and the large capital outlays required for the implementation and integration of such technologies there is need for more research into how partnering organisations can maximise the benefits accruing form information systems integration. Thus, the current study tests a moderated mediated model that investigates how perceived socio-technical congruence by partnering organisations enhances the effect of interorganisational information systems integration on forecasting information quality and market responsiveness. Using absorptive capacity and socio-technical congruence theory, first, the study examines the mediating role of forecast information quality on the relationship between interorganisational information systems integration and market responsiveness. Second, the study examines the moderating role of perceived socio-technical congruence. SPSS-PROCESS model was used for the analysis. The study contributes to knowledge by extending the applicability of socio-technical congruence theory to information systems and forecasting literature in inter-organisational context. The study points to the need for high levels of socio-technical congruence between partnering organisations to maximise the benefits accruing from interorganisational information systems integration.

Degree of involvement in supply chain system development and relational performance: A potential dark side in supply chain relationships

Supply chain partners are increasingly relying on interorganizational information systems (IIS) to improve efficiency in their business activities. While such efforts are expected to create value for each supply chain member and the entire supply chain, the literature reports contradictory results on how the value created by IIS is distributed across supply chain members. Addressing this gap, this study investigates how a supply chain member’s degree of involvement in the IIS development process is linked to the resulting value distribution using data collected from 184 supply chain managers. The results suggest that if a single supply chain partner leads the supply chain system development process, this leader receives the stronger performance benefit from IIS competency, creating a potential ethical hazard as this benefit is unlikely to be announced openly. Similarly, firms that adopt industry standards for IIS, benefit more from IIS competency than those who build the systems together with a partner.

Inter-organizational Information Systems and Trust: A Study of Pharmaceutical Outsourcing

The abilities of increasingly sophisticated inter-organizational information management technologies to monitor vendors’ work processes have led many organizations to overcome the fears traditionally associated with non-hierarchical exchange arrangements for sensitive and complex functions like research and development. In this paper, we explore how the properties of information technology influence the conditions for trust building in the outsourcing of R&D. The paper draws on affordance theory to analyze how the IS creates conditions for rational-economic trust and social trust. We perform an interview-based study of the role of laboratory management systems in pharmaceutical drug development outsourced by Western big pharma to contract research organizations in India. Empirical findings show how the IS reduces the need for rational-economic trust by affording real-time and retrospective monitoring as well as by largely eliminating the threat of appropriation by affording modularization of work. The findings also show attempts to circumvent the monitoring elements of the IS, illustrating the limits of the information system. This creates space for social trust and the findings show how the IS affords social trust building by structuring interaction and promoting transparency.

Developing business process agility: Evidence from inter-organizational information systems of airlines and travel agencies

This research aims to investigate how external IT linkage, IT proactive stance, and analytical capabilities of IOS affect business process agility via the client's absorptive capacity; a structural equation modeling approach was adopted to evaluate the proposed model. The study's finding points to external effective Inter-organizational IT links that can drive the business processes modularization of airlines and enable them to create new business process performance by recombining business processes. Airlines and travel agencies can quickly and flexibly create new processes to respond to the dynamic market challenge through IT initiatives.

Information systems’ adoption in meta-organizations

Despite the increase presence and importance of meta-organizations in the modern society, little is known about the specificity of the inter-organizational information systems in this adopter configuration. Using an in-depth analysis of two case studies of meta-organizational information systems adoption – the French cooperative banks Caisses d'Epargnes and Crédit Agricole, we identify the main stages and challenges of the information system adoption, as well as the boundary-spanning roles, activities and objects that facilitate the implementation and coordination of these complex projects.

Power dynamics in organisations and the role of information systems

Power dynamics in organisations and the role of information systems

Deciphering B2B marketers' concerns in marketing ‘with’ clients: Further insights into how B2B characteristics foster and inhibit UGC generation and its leverage

B2B marketers are encouraged to leverage UGC in accomplishing marketing goals, yet have serious concerns in encouraging their clients to post UGC and in leveraging it. In drawing from in-depth interviews with B2B practitioners and building on previous research on information technology and B2B marketing, our findings and analysis address these concerns with confidentiality and conflicts of interest by relating them to the B2B characteristics of multiple stakeholders, high value exchanges, complex and elaborate specifications, and long-term relationships. Extrapolating from these findings and analysis, discussion presents a framework elaborating the multi-organizational information system of B2B UGC that aids B2B marketers and researchers in deciphering the impacts of B2B characteristics on marketers' efforts to encourage clients to generate UGC, and to leverage such UGC. Contributions specify the inter-organizational information system of B2B UGC, add precision in defining B2B UGC marketing, and add to knowledge of the impacts of B2B characteristics on B2B UGC generation and leverage, while recommendations guide B2B marketers in addressing their concerns in ways that generate and leverage UGC towards the goal of market development for the benefit of all collaborators.

Supply chain digitalization: An integrated MCDM approach for inter-organizational information systems selection in an electronic supply chain

Efficient Inter-Organizational Information Systems (IOIS) have become the backbone of modern supply chains. IOIS can be used to plan, coordinate, collaborate and integrate supply chains for attaining competitive advantage. The speed of innovative technology evolvement, lack of clarity, and delay in taking appropriate managerial and strategic decisions for adopting IOIS demand further research in this area. The robust advancement in digital technologies stresses a proper decision model for the IOIS adoption process. This paper provides a novel model for selecting the best IOIS alternative by considering the contents, scope, and critical decision-making factors affecting supply chain integration. Twelve decision-making factors affecting IOIS selection were identified and categorized under four significant dimensions: technological, operational, application, and innovative for effective decision-making. Study results reveal that project completion time is the most relevant criterion, followed by digital technology enablers and the financial resources required to select IOIS alternatives.

The Influence of Supply Chain Relationships on The Adoption of Open Standards Inter-Organizational Information Systems: A Conceptual Framework

This study provides a conceptual framework to analyze where the formal and informal inter-organizational interactions influence the adoption decisions of open standards inter-organizational information systems (IOIS). Based on the Internet, open standards IOIS can help companies access to broader markets and make interfirm collaboration much easier and cheaper.In spite of these benefits, open standards IOIS have not been widely adopted by companies for external connection, which leads to questions about the importance of higher openness for inter-organizational systems. We argue that the characteristics of supply chain networks are fundamental for companies' choices of IOIS. The levels of linkages and interdependence between companies will affect how companies respond to external influences as well as heat demand for broader connection or tighter integration. Personal guanxi, the informal connections between individuals, also play an important part in companies' adoption decisions, especially in Asian countries where guanxi is prevalent business culture. Combining the different theoretical perspectives, we propose a conceptual framework and several integrative propositions for the analysis of the adoption decisions of open standards IOIS in the inter-organizational context.

Regional development: organizational and economic mechanism in the context of the fourth industrial revolution

Relevance of the research topic. The information and knowledge flow management is an important component for regional development in the context of the fourth industrial revolution. It allows taking advantage of the opportunities hidden in the digital transformation of the business community and providing the transformations necessary to reorient development towards inclusive and sustainable growth. Formulation of the problem. Managing the process of introducing Industry 4.0 technologies based on effective state and collective strategies opens up opportunities for regional development, but requires the development of special decision support tools, scientific substantiation of the model of systemic transformation of the region, identification of the main stakeholders and the mechanism of their interaction. Analysis of recent research and publications. The works of such researchers as Yasheva G. A. and Fateev V. S. (Belarus), Lenchuk E. B. (Russia), Götz M. and Jankowska B. (Poland), Ciffolilli A. and Muscio A. (Italy) and others are devoted to the issues of territorial and regional development in the context of the fourth industrial revolution. Selection of unexplored parts of the general problem. The mechanism of small businesses involving in the process of the necessary systemic transformation in the context of the fourth industrial revolution has not been sufficiently studied. Setting the task, the purpose of the study. The purpose of the study is to analyze the theories of regional development in the context of the fourth industrial revolution and to propose an organizational and economic mechanism for the digital transformation of the regional business community, including the SMEs’ sector. Method or methodology for conducting research. The research used the methods of analogies, analysis and synthesis, sociological survey. Presentation of the main material (results of work). The article analyzes the main concepts of regional development, concludes that it is necessary to consolidate regional actors according to the ‘Quadruple Helix’ model based on inter-organizational information systems in order to introduce Industry 4.0 technologies. An algorithm for the development of an electronic platform from a cluster site to an information system of integrated supply chains is proposed on the example of the Novopolotsk innovative and industrial petrochemical cluster. The field of application of results. The results of the research can be used by companies providing activity in regional development and small business support, in scientific and educational institutions, in public administration. Conclusions according to the article. Networked connections between regional actors, innovation networks based on the open innovation paradigm and integrated supply chains promote region development in the context of the fourth industrial revolution, this requires appropriate institutional conditions.

The effects of inter- and intraorganizational factors on the adoption of electronic booking systems in the maritime supply chain

Digitalization is currently reshaping business models and providing more opportunities for cross-border supply chains. Maritime transportation occupies a crucial position in the global supply chain and information systems are playing an increasingly important role in the industry. In contrast with information systems used in other industries, interorganizational information systems in the maritime industry may involve a greater number of organizational users, including manufacturers, customers, shipping lines and customs and port authorities from different countries. Therefore, the adoption of container e-booking systems in the maritime supply chain is complex and with limited scrutiny in academia. This study explored the use of e-booking systems in the maritime supply chain and, in particular, the factors influencing the adoption of such systems at the organizational level. The study aimed to close the gap between the general understanding of the adoption of information systems and the adoption of e-booking systems in a specific context, namely the maritime supply chain. We conducted an exploratory multi-case study of eight firms across multiple tiers of the maritime supply chain. We employed a qualitative approach to investigate this issue at the maritime supply chain level, rather than the firm level. The study focused on inter- and intraorganizational factors. The results suggest that adoption is influenced by several factors, including pressure from trade partners, pressure from leading organizations, as well as organizational compatibility, and so forth. Furthermore, the identified factors have different levels of impact across organizational tiers in the shipping chain. This study offers insights that are relevant to both researchers and practitioners in the maritime transportation industry and may help to accelerate the digitalization of the industry.

Empirical research on how social capital influence inter-organizational information systems value co-creation in China

ABSTRACT Previous literature revealed that the lack of knowledge resources and the existence of an assimilation gap may be responsible for the high failure rate in the Inter-Organizational Information Systems (IOS) post-adoption stage of value co-creation. Drawing on social capital theory and knowledge-based theory, this paper aims to explore how structural (social interaction), relational (trust), and cognitive (shared IOS vision) capital influences knowledge acquisition among key partners and further improves IOS assimilation and value co-creation. The hypotheses, proposed in this work, were tested by partial least squares (PLS) analysis of 150 sets of survey data conducted in Chinese companies. The obtained results suggest that all three aspects of social capital have an indirect, yet significant influence on IOS assimilation and IOS value co-creation. This study argues that, knowledge acquisition plays a fully mediating role in structural capital and relational capital effect on IOS assimilation and IOS value co-creation. From the same stance, it adds that knowledge acquisition has a partial mediation effect on the cognitive capital-IOS assimilation link and cognitive capital-IOS value co-creation link. Moreover, the work at hand presumes that, if implemented effectively, IOS assimilation sets fourth IOS value co-creation.

MARKETPLACE CHINESE FOOD DENGAN SISTEM REKOMENDASI MENGGUNAKAN ITEM-BASED COLLABORATIVE FILTERING

Chinese food (typical Chinese cuisine) which is one of the most popular foods in the world. Almost all over the earth, there are always residing Chinese restaurants. Along with the development of culinary in Indonesia, Chinese food restaurant owners began to carry out certain specifications on the menus on offer. As customers will definitely be confused in the choice of food, when the Restaurants have more than one menu. Therefore we need a Marketplace with a recommendation system with the Item-based Collaborative Filtering method. Marketplace is an inter-organizational information system where buyers and sellers in the market communicate information about prices, products and are able to complete transactions via electronic communication channels. There are several stages in using this method, based on first assessing the data, then entering the calculation phase of the similarity between items and then calculating the prediction of item ratings for users.

Ontology-Based Holonic Event-Driven Architecture for Autonomous Networked Manufacturing Systems

The current trends in personalized products drive the paradigms of production systems toward autonomous networked manufacturing systems. This article proposes an ontology-based holonic event-driven architecture for implementing loosely coupled, holonic, autonomous distributed systems. The event-driven architecture (EDA) enables the services provided by different organizations and their suborganizations to be autonomously configured and integrated, while ensuring that the predefined organizational event access rules are compulsorily followed. This is realized by organizing the event services in a holonic manager and modeling the knowledge of services via the ontology developed in this study. The ontology model and the corresponding autonomous configuration mechanism are introduced. We developed a demonstration case to elaborate our approach and implemented a testbed using Java-based technology for testing the effectiveness, efficiency, scalability, and reliability of the proposed approach. Note to Practitioners —The ever-changing customer demands, the volatile market, and the trend of mass personalization require manufacturing systems to be smart in the event of uncertainties. To this end, information sharing in the supply chain is a key factor. However, there are several barriers in implementing a cross-organizational information system, including security, access privileges, and system interoperability. To lift these barriers, this article proposes an ontology model and a hierarchical EDA. Compared with conventional architectures, our approach facilitates the management of access privileges, integration of interorganizational information systems, and their interoperation. Moreover, our approach is competitive compared with the conventional service-oriented architecture in terms of both scalability and reliability of the system. Before the proposed approach can be practically applied, the ontology model needs to be further extended, and the event registration and message exchange protocol need to be standardized.

The adoption of open platform for container bookings in the maritime supply chain

Information systems and technologies (IST) have been playing increasingly crucial roles in supporting the smooth running of maritime supply chain operations. The degree of acceptance of IST within the maritime sector as a whole, however, remains fragmented and variable. Some IST products and platforms have entered the market and gained a broad market share, while others are still struggling. This study, based on twenty-five cases, aims to investigate the adoption of IST in a range of organizations in the maritime shipping supply chain. Open platform, a concept first introduced by Maersk Line and IBM in 2018 for inter-organizational information sharing for the maritime supply chain, is used as an exemplar for this study. To the best of the authors’ knowledge, this is one of the first studies to conduct a chain-level analysis of IST adoption within the maritime transportation context. The results suggest that the adoption of inter-organizational information systems is largely affected by factors such as industry characteristics, the system’s information confidentiality, supply chain trade partners’ power, governmental power, and the ownership structure of the organization, among others. Furthermore, these factors have varying degrees of impact across the various organizational tiers in the maritime supply chain, e.g., information confidentiality mainly influences the adoption of forwarders. This study provides broad insights that will be of interest to both the researchers and practitioners in the maritime supply chain, in which the acceleration of digitalization is expected.

A model for studying the value of the inter-organisational information systems' implementation-case study: tourism industry

The deployment of inter-organisational information systems and information sharing in the supply-chain to gain strategic benefits has become more important than ever. Although, inter-organisational information systems are essential in creating coordination between members of the supply-chain, managers are reluctant to use these systems due to the significant changes in structure, culture and business relationships. The lack of utilisation of these systems owing to environmental uncertainty in each industry, especially in the tourism industry. Hence, this study aims to examine the factors influencing the establishment of these systems. By literature review of previous studies, some factors have been derived for the development model. The results indicate that the role of environmental uncertainty is critical in achieving the benefits of inter-organisational information systems implementation. Moreover, it is suggested that implementation of inter-organisational information systems and integration of information between supply chain members has a positive impact on the overall chain performance.

A model for studying the value of the inter-organisational information systems' implementation-case study: tourism industry

The deployment of inter-organisational information systems and information sharing in the supply-chain to gain strategic benefits has become more important than ever. Although, inter-organisational information systems are essential in creating coordination between members of the supply-chain, managers are reluctant to use these systems due to the significant changes in structure, culture and business relationships. The lack of utilisation of these systems owing to environmental uncertainty in each industry, especially in the tourism industry. Hence, this study aims to examine the factors influencing the establishment of these systems. By literature review of previous studies, some factors have been derived for the development model. The results indicate that the role of environmental uncertainty is critical in achieving the benefits of inter-organisational information systems implementation. Moreover, it is suggested that implementation of inter-organisational information systems and integration of information between supply chain members has a positive impact on the overall chain performance.

E-Procurement, Supply Chain Performance and Inter-Organizational Communication

This research aims to investigate the effect of e-procurement on supply chain performance (SCP) focusing on the role of inter-organisational communication (IOC) in the oil industry. E-design, e-evaluation, e-sourcing, and e-negotiation were identified as the most important dimensions of e-procurement. Likewise, inter-organisational information systems (IOS) and inter-organisational trust were considered the main dimensions of inter-organisation communication. The statistical population consisted of procurement and purchase managers, buyers, and experts in the oil industry. To test the hypotheses and determine the relationship among the model variables, the structural equation modelling approach was used. The results imply a positive effect of e-procurement on SCP. Moreover, a positive impact of IOS and trust on SCP was confirmed. According to the importance of IOC for industrial sellers, buyers, and also industrial marketers, this research provides practitioners with a strategic perspective when dealing with e-procurement systems to improve SCP.