Insurance Agency Research Articles

Analysis of the Influence of Agents' Credibility Through Digital Media and Digital Promotions on Purchase Decisions Toward Insurance Products

This research aims to see the influence of interpersonal communication by insurance agents on customers' decisions to purchase products and whether the agent's credibility impacts customers' purchasing decisions regarding insurance service products. This type of research is quantitative. Data collection using questionnaires. The method used in taking this sample was simple random sampling. The sample in this study was 100. The data analysis technique used was multiple regression analysis. The analysis found that interpersonal communication and the credibility of insurance agents significantly influence customers' purchasing decisions when purchasing insurance service products. The study's results also show that the hypothesis proposed in this research has been proven: interpersonal communication and insurance agent credibility significantly influence customer purchasing decisions. Thus, insurance companies need to pay attention to and improve interpersonal communication strategies and strengthen the credibility of insurance agents to enhance customer purchasing decisions and their sales performance.

The “Evil Spectators?”

Abstract This article rethinks the relationship between opium and empire in twentieth-century Asia. A rich scholarship focuses on the success of anti-opium activists, whose moral crusades gave birth to today’s global drug control regimes. By contrast, I center attention on the lesser-known pro-opium forces, demonstrating how “bad” actors, recognized now as apologists for a dangerous drug, were once essential stakeholders in imperial rule. This article traces the interconnected lives of actors that favored continuing the drug’s legal commerce across Southeast Asia: the merchants, bankers, agents of shipping firms, insurance agencies and warehousing companies as well as employees of colonial industries and governments that sustained opium supply chains from India to British Malaya and French Indochina into the 1930s. Hardly a coherent coalition of profit-seeking actors, these pro-opium forces represented situational allies with linked fates despite diverse opinions, fragmented interests, and ambivalent positions toward their own opium-entangled practices. Understanding their dispersed nature gives scholars reason to revisit the imperial origins of global drug control, while underscoring Southeast Asia’s importance for understanding global histories of drugs and international relations.

Analysis of the payment discipline of trade-licence holders regarding social insurance contributions in the Slovak Republic

Abstract Guarantee of autonomy and stability of economic subjects from the government can be considered an important gauge of state security. Due to the financial, migration and energy crisis, we can observe a notable increase of social problems, which gives more importance to the policy for social security of the population. In this article we address the ongoing problem of an excessively high number of debts owed to the Slovak Social Insurance Agency in recent years. The social security system for trade-licence holders, its financing and the method of enforcement are briefly characterised. The development of the payment/non-payment of taxes and levies to the Social Insurance Agency is tracked against the background of legislative changes. In the conclusion, the ineffectiveness of selected legal provisions and processes of exacting taxes and social security contributions is evaluated in terms of their impact on the financial disciplines of trade-licence holders in the Slovak Republic. Severity of the deficit in money collected on social insurance poses a threat in several areas, such as providing social security to all citizens in some required quality as guaranteed by the government, or sustainability of the public finance which poses a risk for the whole economic security of the country.

Alternative model of Islamic deposit insurance for the Islamic banking system

Purpose This paper aims to develop a novel approach to Islamic deposit insurance, specifically addressing the deficiencies in the current prevailing models of Islamic deposit insurance. Design/methodology/approach The analysis in this paper adopts a qualitative content analysis approach to review the existing literature on Islamic deposit insurance and propose a new model. Findings The proposed model includes a revised scheme. In the event of a bank failure, the funds used to reimburse depositors of the failed bank are divided into two distinct categories. The first category includes nonrepayable premiums that have been previously paid by the failed bank and managed by the Islamic deposit insurance agency or Islamic deposit insurance corporation. The second category comprises qard hasan, an interest-free loan provided by the Islamic deposit insurance agency or Islamic deposit insurance corporation using the deposit insurance funds from the collective pool of premiums of other banks. Practical implications The proposed model ensures that well-managed banks are not unfairly burdened by the failures of their poorly managed counterparts, thus preventing a sense of unfairness and inefficiency. Implementing the proposed model may result in higher business practices and risk management standards, ultimately leading to better depositors’ protection and banking system’s stability. Originality/value This paper offers a significant contribution to the limited literature on Islamic deposit insurance. The proposed model enriches the discourse and offers valuable insights for the future development of Islamic banking.

My Insurance Agent App

In today’s world life is full of risks so everyone wants to make himself secure, everyone wants to keep them on the safe side policy plays a vital role and provides them insurance about their money security, health security, accidental security, etc. This system has been proposed to maintain the record of the policyholder, Customer details, policy detail. My Insurance Agent App is Web Base Application implemented in java platform using MySql as backend application. The main aim of the project is any customer they can access the system through website at any time without going to the company. This project is to develop a web application for insurance company to atomize work procedure, using this system agents and policy holders can know details about present policies, schemes, policy specifications, terms and conditions on policy, policy registration by the customers. Agents commission is based upon customer policy registration and target agent achieves for every month or year. In present system there is no need of human interference in calculating any details. Total work is done using management system which will save time and less paper work and even human resource. The web based application is used within their organization under the distributed accessibility to check the status of the customers who have taken new policies and their proper track and reminding of policy premium payments. The major problem under the manual process is to keep track of the existing insurance policy holders, and remaining them at regular intervals about their policy premium payments. In order to render the ordinary services also it takes a great lot of time in just searching through the registers for the existing customer’s base. If the process of data storage can be automated and follow up of search can be increased, there is always a heavy chance of getting extra customers in turn, which can increase the profits ratio upon the organization

Portrait Of Psychological Wellbeing and Financial Satisfaction of Life Insurance Agents

This study aims to provide a detailed picture of psychological wellbeing from life insurance agents with financial satisfaction as a mediating variable. In addition, this study also wants to prove the influence of financial management which is strengthened by financial satisfaction to be able to achieve psychological wellbeing conditions. The study was conducted on 400 life insurance agents based in Surabaya. The results showed that 62.5% of insurance agents have achieved psychological wellbeing with the condition of having no debt and not facing difficulties when making decisions related to finance. Insurance agents who are disciplined in managing their finances are less likely to experience financial-related problems. This condition is then more likely to achieve financial satisfaction, which in turn will strengthen the process towards achieving financial wellbeing. Other facts found that financial knowledge and financial attitude also contribute to the creation of financial satisfaction. Crosstab analysis results show that of the 74.5% of life insurance agents who stated to achieve financial satisfaction, 69% of them had a high level of financial knowledge and 67.5% of them had a good financial attitude. Further research can be developed on life insurance agents in the main city in Indonesia by cross tabulating the origin of each respondent's insurance company to be a comprehensive input for the insurance company.

Enhancing Unit-linked Insurance Consumer Loyalty: The Role of Service Quality, Information Asymmetry, and Agent Marketing Strategies

Unit-linked insurance (PAYDI), Indonesia's top-selling life insurance product, has driven industrial growth in the last two decades through effective agent marketing. However, its complexity, blending protection, and investment have drawn criticism for consumers’ detriment and increasing complaints about insurance agent practices. This study aimed to achieve critical objectives by examining consumer perceptions of agent-provided service quality and distinguishing between active and lapsed policyholders as a measure of loyalty. It also seeks to construct a model that delineates the impact of service quality on consumer satisfaction and loyalty with information asymmetry as a moderating variable. This study used a cross-sectional research design, and gathered data through electronic questionnaires distributed to PAYDI insurance consumers. Purposive sampling was used to select participants, resulting in 159 respondents meeting the study’s criteria. Data analysis was conducted using Partial Least Squares Structural Equation Modelling (PLS-SEM). These findings underscore the critical influence of agent reliability and empathy on consumer satisfaction with information asymmetry emerging as a key moderator between satisfaction and loyalty. These results imply that reinforcing agent training in reliability, empathy, and efforts to minimize information asymmetry significantly enhances consumer satisfaction and loyalty in the insurance sector. This research suggests that companies should develop a Key Performance Indicator (KPI) and incentives for agents to enhance both customer acquisition and post-purchase services, ensure transparent information sharing, and set measurable satisfaction targets such as the Net Promoter Score (NPS). Future studies should focus on operational diversity and alternative proxies of firms.

Analysis of The Influence of Compensation and Career Path on The Performance of The Health Insurance Agents of PT Asuransi Jiwa Inhealth Indonesia

This research aims to investigate the influence of compensation and career path on agent performance at PT Asuransi Jiwa Inhealth Indonesia (Mandiri Inhealth) KPM Jakarta, using a quantitative approach. Data sources include primary and secondary data with data collection methods through observation, distributing questionnaires and documentation. The population consists of 31 insurance agents, with the entire population being sampled. Data analysis was carried out using the SPSS program. The research results show that Compensation has a positive and significant influence on Agent performance, while Career Path has an influence but is not significant. However, the influence of Compensation and Career Path together on Agent performance has proven to be significant. This shows that the high compensation received by Agents results in better performance, although the role of Career Path is not entirely the determining factor, because external factors such as job offers that are more financially attractive also influence it. Thus, the research results confirm that compensation and career path jointly influence Agent performance, showing the importance of competency and career development in improving individual performance in insurance companies

Factors Influence on Customers’ Satisfaction in Government Owned Life Insurance Firm: A Case of Rastriya Beema Sansthan, Nepal

Customer service is an integral part of any life insurance company. It is necessary to identify the key success factors in the life insurance industry, in terms of customer satisfaction, so as to survive the intense competition and increase insurance penetration (Nyaguthii, 2013). The important factor in creating customer satisfaction is the appropriate insurer with customers. Insurers believe the factors such as behavior and dealing effectively with the insured, ability of insurance agents to transmit accurate information, establish long term relationships with customers are the important factors in the success of the insurance industry (Vazifehdust & Farokhian, 2013). Thus, the study aims in analyzing the determinants of customer satisfaction in Rastriya Beema Sansthan, an insurance company of developing country Nepal. The study has adopted descriptive and analytical research design. The purposive sampling method is used to collect the primary response from the respondents. The descriptive analysis, correlation analysis and regression analysis have been conducted to analyze the relationship between customer satisfaction with premium, communication, claim settlement, service recovery and service quality in Rastriya Beema Sansthan. The study concludes that the service quality has no impact on customer satisfaction whereas other variables tested have been found significant. The results of the research are expected to hit the policy of Rastriya Beema Sansthan with broadening the scope of the study.

Service Trust, Loyalty, and Satisfaction: Do Clients Prefer Insurance Firms or Agencies? Evidence from Turkey

Insurance services are based on trust. Customers’ trust is limited to assessing companies and agents. Providers measure trust, loyalty, and satisfaction of clients who had claims under their insurance policies. Structural Equation Modeling was used to evaluate relationships between insurance agencies, companies, and consumer loyalty using the SERVQUAL scale. A survey of the Turkish insurance marketplace reveals that service quality, customer satisfaction, and trust in the agency and insurance companies have significant effects on loyalty. Moreover, Turkish customers’ trust reveals greater loyalty to the individual agency than to insurance firms.

Impact of Communication in the Success of Health Insurance Schemes in Nigeria: The Plateau State Contributory Healthcare Management Agency Perspective

The importance of communication in the success of health insurance has become glaring over the years. Communication principles are used today as Health communication control strategies, educating patients about medical care options on various disease prevention, advocacy on marketing health plans and products etc. This study evaluated the communication strategies of the Plateau State Contributory Health Insurance Agency (PLASCHEMA) on the Plateau citizens. The method of study was mixed; quantitative and qualitative approach. Both primary and secondary sources were employed in obtaining data. The population of the study consists of 6 Local Government Areas in Plateau State. Findings established that PLASCHEMA as an organization utilizes the corporate communication strategies and that there is good level of awareness of PLASCHEMA activities. The study concluded that the communication processes in place by PLASCHEMA have been yielding average level of outcomes. For better impact, the study recommended that the agency needs to diversify its communication approaches, adopt strategies to step down their campaigns in local languages, hire the services of information professional and public relation consultants as parts of the envisaged capacity building.

Social Insurance Literacy Among the Sick-listed-A Study of Clients' Comprehension and Self-Rated System Comprehensibility of the Sickness Insurance System.

Sickness insurance systems and their processes have been studied in terms of transparency, comprehensibility and fairness, highlighting the importance of just procedures that make sense to clients. Related research demonstrates differences between groups of clients, pointing towards a social gradient. The concept of social insurance literacy and the Social Insurance Literacy Questionnaire (SILQ) was recently developed and serves as a measure for client's ability to obtain, understand and act on information in a sickness insurance system, relating to the comprehensibility of the information that the system provides. The purpose of this study was to investigate social insurance literacy among clients on sick leave and its associations with perceived justice, being granted sickness benefits and background factors. This was a questionnaire study with clients on sick leave in Sweden. In the selection process 3993 clients were invited, of which 1173 recently had their sickness benefits withdrawn. Those who answered the SILQ (n = 1152) also answered a perceived justice measure and accepted sharing register data from the Swedish Social Insurance Agency. Data were analyzed through regression analysis. The findings demonstrate that clients' perceptions of system comprehensibility and the status of their sick leave case was significantly associated with perceived justice, and being granted sickness benefits, while their individual abilities to obtain, understand, and act on information had lesser influence. The system's ability to provide understandable information seems more important than clients' abilities to comprehend it. From a client perspective, a just system seems to be related to their experiences of the sick leave process (i,e., whether they had an ongoing or closed case) rather than their skills to obtain the correct information.

Determinan Permintaan Asuransi: Studi Kasus Universitas Surabaya

The insurance industry in Indonesia has experienced significant development, but the level of insurance usage remains relatively low. The decision to purchase insurance is influenced by several factors, including income level, premium prices, knowledge level, and other social factors. UBAYA, a university in Surabaya, East Java, mandates every employee, lecturer, and student to use insurance provided by the institution with various types, such as employment and life insurance. Nevertheless, some of them choose to add additional insurance beyond what is provided by UBAYA. Therefore, the purpose of this research is to identify the factors influencing individual decisions to add or not add insurance policies beyond those provided by UBAYA. The method used in this research is Social Network Analysis (SNA). The research results indicate that premium prices play a crucial role in the decision to utilize insurance based on individual income levels. Other factors influencing the decisions of UBAYA lecturers and employees include information provided by insurance agents regarding asset protection and options for medical services abroad. The purchase of insurance is influenced by economic and social factors, as well as a comprehensive understanding of personal needs in utilizing the benefits provided by insurance policies.
 Keywords: Insurance, Premium Price,UBAYA

PENGARUH SPIRITUAL LEADERSHIP TERHADAP KINERJA, ORGANIZATIONAL BASED SELF-ESTEEM SEBAGAI VARIABEL INTERVENING

This study aims to analyze the role of Organizational Based Self Esteem (OBSE) in mediating the influence of Spiritual Leadership on the HR Performance of the Sun Life Syariah Insurance Agency team Al Fateeh Semarang. A sample of 102 employees. The sample selection method used in this study is purposive sampling method, namely sampling with techniques adapted to research objectives where the samples used have certain criteria determined based on their positions consisting of Agency Directors, Senior Agency Managers, Agency Managers and Financial Advisors. . The data collection method used in this study was by giving a questionnaire. Data analysis techniques This study uses the SEM-PLS analysis method. Organizational research results provide a positive and influential role in mediating the effect of Spiritual Leadership on Performance. Spiritual leadership influences performance. Organizational Based Self Esteem influences performance.

A Study on Effective Training and Development in Insurance Agencies at Chennai

A Study on Effective Training and Development in Insurance Agencies at Chennai

Motivation and Work Engagement of Preneed Life Insurance Sales Agents in Davao City

This study aimed to determine the relationship between motivation and work engagement. The objectives of the study include ascertaining the significant relationship that exists between motivation and work engagement among life insurance agents and identifying which domain of motivation best influences the work engagement of preneed life insurance agents. The study used quantitative, non-experimental research design where adapted survey questionnaires were used as the instrument. The study used simple random sampling technique in selecting the 400 preneed life insurance sales agents from identified life insurance companies in Davao City. Data collected were analysed using mean, Pearson r and regression. The findings of the study reveal that the level of motivation and work engagement among respondents was high. Similarly, the study found out that motivation is significantly correlated with work engagement. The result implies that insurance agents tend to improve and increase their work engagement when motivated, otherwise detached. Further, the researcher has established identified regulation as the best influence of work engagement.

Brand Supportive Behavior among Insurance Agents in Malaysia

Brand supportive behavior is important to companies because it shows the willingness of agents to go beyond their prescribed roles for the good of the corporate brand. Hence, this study aimed to examine the relationship of internal brand orientation and customer orientation on brand supportive behavior. A research framework was established based on existing literature to test the relationship among these variables. The Social Exchange Theory were employed to explain the relationship between the variables being studied. In order to empirically test the research framework of the study, data were collected by employing a questionnaire survey. 350 respondents from the insurance industry were selected using the systematic sampling. The data collected was analyzed using the Partial Least Square Structural Equation Modelling (PLS-SEM). The empirical result revealed that internal brand orientation, customer orientation, influenced brand supportive behavior. The results of this study provide insights to managers whereby they must use appropriate applications of internal brand management practices such as internal brand orientation and customer orientation. These findings also suggest that internal brand orientation, customer orientation are crucial factors that affect the willingness of agents to commit to brand supportive behavior.

Professionals' experiences of what affects health outcomes in the sick leave and rehabilitation process-A qualitative study from primary care level.

To explore frontline employees' experiences of how to create a purposeful sick leave and rehabilitation process (SRP) with the best interest of patients' long-term health in focus. Qualitative design based on focus group interviews in a primary care context in Region Västra Götaland, Sweden. Strategically selected professionals from different SRP organizations discussed sick leave outcomes and the rehabilitation process. Analysis was performed with Systematic text condensation. General practitioners (n = 6), rehabilitation coordinators and/or healthcare professionals from primary healthcare (n = 13), caseworkers from the Social Insurance Agency, the Employment Agency, and Social Services (n = 12). The outcome of the SRP was described to depend upon the extent to which the process meets patients' bio-psycho-social needs. Aspects considered crucial were: 1) early bio-psycho-social assessments, including medical specialist consultations when needed, 2) long-term realistic planning of sick leave and rehabilitation alongside medical treatment, 3) access to a wide range of early rehabilitative and supportive interventions, including situation-based, non-medical practical problem solving, and 4) trusting relationships over time for all involved professions and roles to maximize process quality and person-centeredness. A gap between the desired scope of the SRP and existing guidelines was identified. Interviewees perceived that successful outcomes from the sick leave and rehabilitation process in a primary care context depend on consensus, person-centeredness, and relationship continuity for all involved professions. An extended process scope and relationship continuity for all involved professionals were suggested to improve process outcomes.

A Comparative Analysis of Factors Influencing the Sustainability of the Abia State Health Insurance Agency: Insights From Rural-Urban Abia State.

The goal of the Abia State Health Insurance Agency (ABSHIA) has been to increase coverage since its implementation. However, the sustainability of the scheme is crucial to continue providing affordable healthcare in the State. This study aimed to identify and compare factors that influence the sustainability of ABSHIA in rural-urban areas of Abia State. The study used a mixed-method cross-sectional design that involved collecting data through a questionnaire on enrollment, satisfaction, and willingness to renew membership. Key informant interviews and focus group discussions were also conducted to obtain qualitative data from healthcare providers and ward development committees. The collected data were analyzed using appropriate statistical tests. The results showed a higher enrollment in rural areas compared to urban areas, with no significant difference in satisfaction and willingness to renew membership between the 2 locations. The study also identified factors that positively influenced willingness to renew membership, but it was found that traveling a distance of 15 min or more decreased willingness to renew membership in urban Abia. Furthermore, poor health status was found to have a low influence on willingness to renew membership in rural Abia. Among other barriers to renewal, poor quality of care and, nonpayment of health workers' capitation was identified as significant factors. It is crucial to prioritize the sustainability of ABSHIA to achieve the sustainable development goal of health for all in the State.

Semivariogram Modeling based on Provincial Clusters for Infectious Diseases and Mental Health in Indonesia

Health is a valuable asset that profoundly impacts individuals and society as a whole, enhancing overall well-being and quality of life. Both internal and external factors, along with geographical location, play a crucial role in health. These factors exhibit spatial patterns that can be effectively analyzed through geostatistical methods, particularly semivariogram modeling. This study explores appropriate semivariogram models to depict disease distribution in Indonesian provinces using data from National Health Insurance Agency (NHIA). The provinces will be grouped into five clusters based on the Consumer Price Index (CPI), health claim amounts, the number of participants, and 23 disease groups through non-hierarchical cluster analysis. Three clusters, with the most provinces, will be selected for semivariogram modeling: exponential, Gaussian, and Spherical models. The best-fitting semivariogram models are anisotropic exponential for claim amounts and anisotropic Gaussian for CPI, number of participants, infectious diseases, and mental health issues. Meanwhile, the most suitable spherical model is identified for a specific cluster (Kalimantan and Nusa Tenggara regions). The results of this modeling can serve as recommendations for the inter-province radius of influence in disease prevention measures and the creation of a high-quality environment.