Instant Messaging Services Research Articles

Effects on Quality of Life and Self-Efficacy of Instant Messaging Services in Self-Management Programs for Prostate Cancer: A Systematic Review and Meta-Analysis

Background: Prostate cancer is one of the most common cancers among men worldwide. Management options include active surveillance, surgery, radiation, and chemotherapy, while self-management and behavioral interventions have shown promise in improving health-promoting behaviors and addressing barriers to care. Mobile health interventions, particularly instant messaging platforms, offer a growing opportunity for effective therapeutic support, but evidence on their role in self-management remains limited. The objective was to investigate the efficacy of self-management interventions based on instant messaging on quality of life and self-efficacy in patients diagnosed with prostate cancer through a systematic review and meta-analysis. Methods: A search was conducted of three databases from their inception to November 2024. Randomized controlled trials were included. Two reviewers performed independent data extraction and methodologic quality assessment of the studies. Results: A total of seven studies were included in the review. Instant messaging interventions were recognized by a previously published taxonomy of collaborative technologies. The meta-analysis showed that self-management interventions based on instant messaging have an effect on quality of life and self-efficacy. Conclusions: This systematic review highlights the potential benefits of self-management interventions incorporating instant messaging for improving quality of life and self-efficacy in prostate cancer patients.

How to facilitate peer support - learnings from the development of a peer support program for people with T2DM via instant messaging service to improve diabetes self-management.

This study explores the use of Instant Messaging Services (IMS) for peer support among individuals with Type 2 Diabetes Mellitus (T2DM). Leveraging the popularity of IMS within the affected age group, the DiabPeerS study implemented a peer support intervention aimed at improving long-term blood glucose levels (HbA1c) in a randomized controlled trial (RCT). This article describes the development and acceptance of the IMS intervention used in the DiabPeerS study. The intervention included a communication strategy and content designed for lay moderators to facilitate group interaction among people with Type 2 Diabetes mellitus (PWT2D). The intervention's acceptance was determined by conducting participant interviews, moderator meetings, and analysis of IMS chat protocols. Results indicate that the intervention was well-received, with participants engaging in meaningful exchange about diabetes self-management (DSM). However, those less familiar with online communication may benefit from preparational training and initial face-to-face meetings could enhance group cohesion. This research offers insights into the practical application of IMS for diabetes peer support, highlighting both its benefits and room for improvement.

Challenges of instant messaging services for patient care in Brazil.

Challenges of instant messaging services for patient care in Brazil.

Terminology of medicines used to control seizure disorders: 2024 ILAE Recommendations and profile of real-world term use

Background. The International League Against Epilepsy (ILAE) has provided recommendations on the terminology of medicines for control of seizure disorders, which should be adapted into different languages.Objective: to evaluate the usage profile of terms describing the effects of medicines used in patients with epilepsy.Material and methods. The search query analysis systems Google Trends and Yandex Wordstat as well as PubMed/MEDLINE, Google Scholar and eLibrary databases were used to evaluate the general public and professional usage profile, respectively.The following terms in Russian and English were studied: “antiepileptic”, “antiepileptic drug”, “antiseizure”, “antiseizure drug”. In order to ascertain a prevailing opinion within professional and patient communities, a questionnaire survey was conducted on the public online resources of the non-profit partnership “The Association of Epileptologists and Patients” carried out via the cloud-based cross-platform social media as well as instant messaging service Telegram and the social media platform VK.Results. In the English-speaking internet segment, the term “antiepileptic” is used more than 5 times frequently than “antiseizure” by the general public. Conversely, in the Russian-language segment, the term “antiseizure” is almost 2.5 times more common. The term “antiepileptic” is more prevalent in scientific community in both segments. This finding aligns with the profile of terminology usage observed among epileptologists and epilepsy patients. The questionnaire survey results revealed that 56.42% of 179 respondents were in favor of the terms “antiepileptic drug”, “AED” and “antiepileptic therapy”, whereas as few as 17.32% of those endorsed the ILAE-proposed terminology.Conclusion. In light of the established practice of terminology use in both professional scientific community and among practicing epileptologists and epileptic patients, as well as the differences in the semantics of English- and Russian-language terms and the identified lack of precision in the ILAE definition of epilepsy, it can be concluded that for the Russian-speaking population, the terms “antiepileptic drug”, “AED” are more preferable rather than the terms “antiseizure medication”, “ASM”. Additionally, it is preferable to use the terms “convulsive ictus” and “epileptic ictus” due to negative connotation with term “seizure” in Russian. The terms “antiseizure” and “antiepileptic” should not be regarded as mutually exclusive in the context of treatment that has a direct impact on epilepsy course. Finally, it is necessary to further refine epilepsy definition and classification.

AniBalloons: Animated chat balloons as affective augmentation for social messaging and chatbot interaction

Despite being prominent and ubiquitous, message-based communication is limited in nonverbally conveying emotions. Besides emoticons or stickers, messaging users continue seeking richer options for affective communication. Recent research explored using chat-balloons’ shape and color to communicate emotional states. However, little work explored whether and how chat-balloon animations could be designed to convey emotions. We present the design of AniBalloons, 30 chat-balloon animations conveying Joy, Anger, Sadness, Surprise, Fear, and Calmness. Using AniBalloons as a research means, we conducted three studies to assess the animations’ affect recognizability and emotional properties (N=40), and probe how animated chat-balloons would influence communication experience in typical scenarios including instant messaging (N=72) and chatbot service (N=70). Our exploration contributes a set of chat-balloon animations to complement nonverbal affective communication for a range of text-message interfaces, and empirical insights into how animated chat-balloons might mediate particular conversation experiences (e.g., perceived interpersonal closeness, or chatbot personality).

Collective victimhood narratives in far-right communities on Telegram

ABSTRACT Feelings of collective victimhood have been demonstrated to have a strong effect on ingroup bias, outgroup hostility and support for violence. The use of narratives stirring these feelings in far-right communications is especially concerning given their inclusion in the manifestos of several mass killers across Europe and North America. However, scholars still have little knowledge on the reach of such narratives as well as the extent to which major salient events increase attention to collective victimhood messaging among far-right followers. To address these gaps, we analyze the use of collective victimhood narratives on the popular secure instant messaging service, Telegram, which has exploded in popularity in response to mainstream platforms’ attempts to moderate extremist speech. We develop a supervised machine learning algorithm to predict the presence of these discourses in text from over 18.5 million messages that were extracted from 1,870 far-right Telegram channels. We then use these data to test what impact the George Floyd protests and the storming of the US Capitol had on the frequency of collective narrative discussions on far-right Telegram. Our findings suggest that both events coincided with a significant increase in the use of victimhood narratives, thus providing insight into the radicalization process of far-right communities online.

Effects of 72-hour abstinence from instant messaging on craving, withdrawal, and affect

The effects of abstinence from digital services and/or devices (aka “digital detox”) on mental health have received increased interest in recent years. Regular breaks and abstinent periods are advised to help individuals who overuse digital technology, but the psychological benefits and related consequences require empirical attention. While some studies have examined the impact of abstinence from smartphone or social networks (SN) on mental health, there is a dearth of literature on the effects of abstinence from Instant Messaging (IM) services. This study examined the association between a 72-h abstinence from IM and subjective craving toward IM, IM withdrawal-like symptoms, affect (positive and negative), and time spent on IM. Thirty-five undergraduates who regularly engaged in IM were assessed one day before (baseline), during (daily), one day after, and one week after refraining from using IM for 72 h. Results revealed a moderate-to-large decrease in craving (η2 = 0.438) and negative affect (η2 = 0.386) during and after the abstinence, whereas withdrawal-like symptoms and positive affect remained stable (η2 between 0.009 and 0.140). One week after abstinence, participants reported a small-to-moderate decrease in their IM use (d = 0.32). These results suggest that abstinence from IM is associated with reduced preoccupation and/or obsession (i.e., craving) with this use and lower negative affect. However, withdrawal-like symptoms and positive affect did not change. These findings support recommendations that IM users experiencing negative affect states may benefit from short-term abstinence. Further research should investigate strategies to support users in undertaking abstinence and regulating their digital device use.

Mobile instant messaging services in the local governments: citizens’ uses of the WhatsApp services of the Spanish City Councils

Mobile instant messaging services such as WhatsApp have become increasingly relevant among citizens in recent years. By a quantitative approach based on a survey (n=1,202), our objective is to find out why citizens use WhatsApp and, to be more specific, why they use the WhatsApp service offered by the city council of the municipality of residence where they live. The results show how age, gender, and the respondents' educational level are related to the different uses they make of WhatsApp, especially concerning actions related to participation. Second, the local government WhatsApp service still has an intermediate penetration among citizens, so there is much room for improvement. Finally, the data reveals that age and gender determine the uses of the City Council WhatsApp service. These findings provide interesting data for local governments to improve the relationship with citizens through this mobile communication tool.

The effects of disinformation among citizens of in Spain, UK and Germany: digital platforms, topics, consequences and influence of sociodemographic factors

PurposeThe purpose of this article is to discover how false information has been received through mobile instant messaging services (MIMS), Facebook and Twitter and what sociodemographic factors have a stronger influence on the perception of the democratic effects generated by the disinformation on the citizens of three countries.Design/methodology/approachTo do this, an online survey (n = 3,019) was developed for citizens of Spain (n = 1,015), Germany (n = 1,001) and the UK (n = 1,003). The sample is stratified according to the gender, age, income and ideology of the respondents.FindingsThe results show that the reception of false information is high in all three countries, especially on Facebook. Additionally, we found that the country of origin, genre, age and ideology influence the reception of disinformation in MIMS, but not in the rest of the platforms. Considering disinformation's effects on citizens, we observe how, in general terms, those surveyed perceive disinformation effects with a medium-low intensity. In this way, citizens do not believe that false information causes substantial changes in their thinking. An increase in mistrust has been detected toward social media and mainstream media, which are not considered reliable sources of information. At this point, the respondents' country of origin, income and ideology are conditioning factors.Originality/valueThis research provides some relevant trends that help to better understand how disinformation is received on digital platforms in three countries with different political and social traditions, as well as the effects that it has had on citizens and the sociodemographic and political factors that have a greater incidence.

Exploring the Evolution and Impact: A Research Inquiry into the Decade of Digital Journalism in India

The rise of the digital era in journalism increased with the blossoming of electronic communication tools and platforms. The news organisations have discovered an overabundance of new opportunities in information delivery, as well as the challenge of interweaving data privacy and security with innovation. As of now, as many as 80% of Indians consume news on the Internet, primarily through the social media and instant-messaging services. The large-scale use of services like Facebook, X, Instagram, LinkedIn, and YouTube has allowed news organisations to offer regular updates to consumers on current events, bypassing barriers of time and accessibility. India’s large and thriving news media is going digital. Spurred by an exponential increase in Internet use and digital advertising, a number of digital journalism startups have been established in recent years.

Factors influencing m-loyalty and customer reuse intention toward mobile instant messaging services

PurposeThis study aims to empirically examine the factors that affect mobile loyalty (m-loyalty) and its influence on customer reuse intention towards mobile instant messaging services. This study identified measurement items to assess the business users and individual users reuse intention towards mobile instant messaging services and test the relationship in the conceptual model. This study bridges a literature gap focusing on m-loyalty and its impact on customer reuse intention, which has not received attention previously.Design/methodology/approachTo evaluate the influence of the factors, this study identified and extracted the items from past literature to develop the survey instrument. This study surveyed 600 respondents including business users and individual users from the Delhi-National Capital Region of India and applied the structural equation modelling to test the conceptual model.FindingsThe results revealed that satisfaction and m-loyalty have a direct effect on the business users and individual users’ reuse intention of mobile instant messaging services. This study found that satisfaction, usability, perceived value, commitment, trust and m-loyalty influence on business users reuse intention. This study indicate that enjoyment has an insignificant relationship on m-loyalty for business users followed by usability and enjoyment has an insignificant relationship on m-loyalty for individual users. Further, female gender does not moderate the relationship between satisfaction and business users reuse intention. The cognitive absorption and the unified theory of acceptance and use of technology (UTAUT) theories supported evaluating the association between the factors in the context of business and individual users reuse intention of mobile instant messaging service.Research limitations/implicationsThe empirical findings imply that all the factors except enjoyment have directly influenced the business users reuse intention of mobile instant messaging. The significant influence of usability factor on the business users reuse intention towards mobile instant messaging is the major variation between the validated models of business and individual samples. The results of influencing factors of m-loyalty and its impact on customer reuse intention are associated with cognitive absorption and the UTAUT theories.Practical implicationsFocus on these factors can be beneficial for the business users, managers, mobile instant messaging service providers and application developers to increase customer loyalty and reuse intention for the mobile instant messaging services. This research will facilitate mobile instant messaging service providers to keep their services market relevant and focus on user satisfaction in building applications for loyalty.Originality/valueThis research identified measurement items from earlier literature to identify, analyze and verify the relevance of these factors in m-loyalty and customer reuse intention of mobile instant messaging services and fill the gap in customer reuse intention of mobile instant messaging services literature.

I Still Know What You Did Last Summer: Inferring Sensitive User Activities on Messaging Applications Through Traffic Analysis

Instant Messaging (IM) applications such as Signal, Telegram, and WhatsApp have become tremendously popular in recent years. Unfortunately, such IM services have been targets of governmental surveillance and censorship, as these services are home to public and private communications on socially and politically sensitive topics. To protect their clients, popular IM services deploy state-of-the-art encryption. Despite the use of advanced encryption, we show that popular IM applications leak sensitive information about their clients to adversaries merely monitoring their encrypted IM traffic, with no need for leveraging any software vulnerabilities of IM applications. Specifically, we devise traffic analysis attacks enabling an adversary to identify participants of target IM communications (e.g., forums) with high accuracies. We believe that our study demonstrates a significant, real-world threat to the users of such services. <p xmlns:mml="http://www.w3.org/1998/Math/MathML" xmlns:xlink="http://www.w3.org/1999/xlink">We demonstrate the practicality of our attacks through extensive experiments on real-world IM communications. We show that standard countermeasure techniques can degrade the effectiveness of these attacks. We hope our study will encourage IM providers to integrate effective traffic obfuscation into their software. In the meantime, we have designed a countermeasure system, called IMProxy that can be used by IM clients with no need for any support from IM providers. We demonstrate the effectiveness of IMProxy through simulation and experiments.

Social media actually used by people with visual impairment: A scoping review

Social media use is an integral part of people’s daily routine nowadays. Obviously, individuals with visual impairment are not excluded and use social media as well, even though they still face accessibility issues. The purpose of this review was to provide an overview of the existing literature on social media used by individuals with visual impairment and of the ways social media have been conceptualized throughout it. A literature search took place in the databases EBSCOhost, ERIC, Scopus and ResearchGate as well as the search engine Google Scholar. A total of 13 studies, published from 2011 to 2022 met our criteria and were included in this scoping review. According to our results, Facebook is the most used social media website by individuals with visual impairment as it was referenced in almost every single one of the studies reviewed and was recognized as the most used by individuals with visual impairment in the majority of them. Twitter is the second most popular social media website among individuals with visual impairment, followed by YouTube, WhatsApp, LinkedIn, Instagram, and Skype. Consequently, the statement that Facebook is the most popular social media website based on the number of its users is also confirmed with regard to users with visual impairment. However, the fact that an instant messaging service, such as WhatsApp, is recognized among researchers as a social medium when various social media definitions in the existing literature exclude this type of services showcases the confusion prevailing among researchers in this field. Thus, the literature would greatly benefit if researchers proposed a more thorough and robust definition for the widely, often inaccurately, used term social media.

Managing Muslim Funeral Reporting Using E-Easy Funeral with Utilization of Instant Messaging

Managing the funeral process among Muslims usually depends on the mosque committee’s competency to inform the family of the deceased. Various problems have been faced by users when reporting death case funeral arrangements such as the lack of a specific platform for them to create a death report. Currently, users need to make a phone call or send a Short Message System (SMS) to report the case to the committee. This has made it difficult for the committee to manage the funeral arrangements as the information was not received or communicated clearly. Therefore, this study introduces a simplified approach to funeral reporting application using a mobile platform integrates with instant messaging services to assist users in making death reports to the committee for funeral management known as E-Easy Funeral. This study simplifies and adapts the Waterfall Model phases into a 3-phases development model, which are analysis and design, development, and evaluation. E-Easy Funeral targets Muslim communities and mosque committees that manage the funeral process. Hence, this study conducted usability testing and user acceptance testing to measure the usability and the acceptability of E-Easy Funeral among the targeted users (46 participants) using the usability test instrument and the Technology Acceptance Model instrument. As the result, based on the average means core of the three dimensions of the usability test and the four dimensions of the User Acceptance Test, clearly shows that the E-Easy Funeral application is usable and positively accepted by the users. Having considered the evaluation results and the responses by the participants, this study has successfully introduced a simplified and user-friendly mobile application for a funeral reporting tool to inform death cases for funeral management.

Case Study of the Russian Disinformation Campaign During the War in Ukraine – Propaganda Narratives, Goals and Impacts

This study examines strategic importance and use of disinformation and propaganda narrative of the Ministry of Defence of the Russian Federation (Russia) about foreign citizens fighting in the war conflict in 2022 on the side of Ukraine. With that regard, Russia uses disinformation as a tool of the information warfare or as a non-lethal weapon and operationalizes it in accordance with „4D Concept - dismiss, distort, distract, and dismay “. Thereby, the disinformation placed by Russia represents a classic example of fake, false, and distorted information designed and distributed with the intention to cause a targeted strategical, operational, or tactical effect. This research is focused on the analysis of distributed disinformation and its media/propaganda effect on the abovementioned topic in the following countries: Croatia, Bosnia and Herzegovina, Kosovo, North Macedonia, and Montenegro. The research methodologies used in this study are content analysis and social network and instant messaging (IM) services analysis. The research has led to the conclusion that a systematic, continuous, and synchronised distribution of disinformation in a form of disinformation campaign can have negative impact on public opinion and trust. Therefore, such designed disinformation efforts require a quick and systematic reaction of the government since one of direct objectives of disinformation is to spread confusion among the public, undermine confidence in public institutions and Government and compromise the process of strategic decision making of the targeted country. To conclude, the likely effect of such disinformation campaign significantly increases as it spreads in a planned, synchronised and aggressive way through official and unofficial sources/communication channels and popular social networks and instant messaging (IM) services.

A Secure Messaging Application with Unbreakable End to End Encryption

Abstract: Instant messaging services on mobile devices, such as WhatsApp, have become immensely popular, largely due to their end-to-end encryption (E2EE) feature, which ensures user privacy. However, this has raised concerns for some governments who argue that E2EE makes it challenging to combat terrorism and organized crime. These governments have expressed the desire for a "backdoor" to access messages in cases of credible threats to national security. However, WhatsApp users have strongly opposed this idea, citing concerns about privacy infringement and potential exploitation by hackers. This paper presents the advantages of maintaining E2EE in WhatsApp and argues against granting governments a "backdoor" to access user messages. It highlights the benefits of encryption in safeguarding consumer security and privacy, while also acknowledging the challenges it poses to public safety and national security. In the realm of internet messaging security, cryptography plays a crucial role in protecting networks. This paper aims to raise awareness among common computer users about the importance of messaging security and its requirements. Several cryptographic techniques have been developed to achieve secure communication, and the proposed messaging system ensures security in accordance with standard security models

MIDOM—A DICOM-Based Medical Image Communication System

Despite the existing medical infrastructure being limited in terms of interoperability, the amount of medical multimedia transferred over the network and shared through various channels increases rapidly. In search of consultations with colleagues, medical professionals with the consent of their patients, usually exchange medical multimedia, mainly in the form of images, by using standard instant messaging services which utilize lossy compression algorithms. That consultation paradigm can easily lead to losses in image representation that can be misinterpreted and lead to the wrong diagnosis. This paper presents MIDOM—Medical Imaging and Diagnostics on the Move, a DICOM-based medical image communication system enhanced with a couple of variants of our previously developed custom lossless Classification and Blending Predictor Coder (CBPC) compression method. The system generally exploits the idea that end devices used by the general population and medical professionals alike are satisfactorily performant and energy-efficient, up to a point to support custom and complex compression methods successfully. The system has been implemented and appropriately integrated with Orthanc, a lightweight DICOM server, and a medical images storing PACS server. We benchmarked the system thoroughly with five real-world anonymized medical image sets in terms of compression ratios and latency reduction, aiming to simulate scenarios in which the availability of the medical services might be hardly reachable or in other ways limited. The results clearly show that our system enhanced with the compression methods in the question pays off in nearly every testing scenario by lowering the network latency to at least 60% of the latency required to send raw and uncompressed image sets and 25% in the best-case, while maintaining the perfect reconstruction of medical images and, thus, providing a more suitable environment for healthcare applications.

Bridging Knowledge Gaps through Embedded Librarianship Practices in Nigerian Universities

This study investigates the role of embedded librarianship in the production and diffusion of knowledge in Nigerian universities. A quantitative approach was adopted using a cross-sectional survey design with a sample of 187 library staff drawn from a population of 370 library staff from three university libraries. The findings reveal that the types of embedded librarianship practices adopted in the universities include faculty embedded librarianship, research and bibliographic services embedded librarianship, and information literacy embedded librarianship. Knowledge production and dissemination were enhanced by the practice of embedded librarianship through fostering collaboration between embedded faculties and the library, improving students’ research and information searching skills, and participating in teaching information literacy skills. The findings also revealed that phones, emails, web forums/blogs/wikis, instant messaging services, Voice over Internet Protocol (VoIP), social networking sites and face-to-face discussions were the means of communication and interaction between the embedded librarians and their clients in the three universities. The implications of this study will serve as a springboard for adopting and strengthening the practice of embedded librarianship among Nigerian academic libraries since the concept is new and emerging globally, thereby bridging the knowledge gaps that exist between the haves and have nots in terms of knowledge in the Nigerian higher education sub-sector.

E2EE Web Messaging Application Using Cryptography Techniques

Abstract: Instant messaging services on mobile devices, such as WhatsApp, have become immensely popular, largely due to their end-to-end encryption (E2EE) feature, which ensures user privacy. However, this has raised concerns for some governments who argue that E2EE makes it challenging to combat terrorism and organized crime. These governments have expressed the desire for a "backdoor" to access messages in cases of credible threats to national security. However, WhatsApp users have strongly opposed this idea, citing concerns about privacy infringement and potential exploitation by hackers. This paper presents the advantages of maintaining E2EE in WhatsApp and argues against granting governments a "backdoor" to access user messages. It highlights the benefits of encryption in safeguarding consumer security and privacy, while also acknowledging the challenges it poses to public safety and national security. In the realm of internet messaging security, cryptography plays a crucial role in protecting networks. This paper aims to raise awareness among common computer users about the importance of email security and its requirements. Several cryptographic techniques have been developed to achieve secure communication, and the proposed messaging system ensures security in accordance with standard security models.

WhatsApp and transparency: an analysis on the effects of digital platforms’ opacity in political communication research agendas in Brazil

This article aims to discuss what we call environmental opacity, a condition of mobile instant messaging services (MIMS) that operates on the basis of end-to-end encryption systems. Utilizing WhatsApp as a specific example, the article presents two fundamental dilemmas around which some issues concerning transparency are mobilized when it comes to digital private communication. The first of them relates to how end-to-end encryption has simultaneously become an asset and a problem for democratic environments; on the one hand, protecting users’ privacy, and on the other, allowing for the circulation of misinformation and harmful content. The second dilemma deals with how this environment of opacity impacts the ethics and transparency of scholarly research focused on WhatsApp and other MIMSs. The paper also reviews an extensive body of studies that discuss the political uses of WhatsApp in different dimensions, and argues that emerging countries with large user bases, such as Brazil and India, have experienced a series of negative effects after the adoption of WhatsApp by politically oriented groups. Among the main proposals, the article suggests some measures to foster platform transparency and facilitate scientific research instead of hindering it.