Governance Innovation Research Articles

Influence of Government Innovation Initiatives on Responsive E-governance: An Empirical Analsysis on Government Response to COVID-19 Pandemic in Pakistan

Numerous segments of society have been affected by the global Covid-19 pandemic. It has heralded a new era oriented toward the digitization of Pakistan after the shutdown of public sector institutions and disruptions in governance implementations. The objective of this study is to investigate how governments’ innovation initiatives enhance government response to cope with Covid-19 with the primitive mechanism of citizens’ adoption intention behavior during the pandemic. Employing a structural equation model in SmartPLS, data samples collected from 663 followers of social media accounts of government information department through a self-administered survey questionnaire were examined. The findings indicated a direct and indirect relationship between governments' innovation initiatives and responsive e-governance, intending to adopt e-services acting as a mediator. Similarly, the quality of government information was found to influence citizens' willingness to adopt e-services by interacting with innovation initiatives. Institutions and policymakers can benefit from the study's strategic and practical recommendations.

Reducing the gap between rhetoric and reality: Use of Digital Service Standards for public service innovation through digital transformation in Australia

AbstractNearly a decade ago, the Australian Federal Government introduced a Digital Service Standard (DSS) for new and redesigned government services. This was an opportunity to encourage digital services and disruptive innovations to help the government improve citizens outcomes, and indeed there was a significant uptake in the digital services assessments offered by the program with key government agencies across health, human services, taxation, and education on board. However, by the 2020s the number of publicly visible assessments had significantly reduced. The initial broad adoption and recent reduction in numbers present an opportunity to explore the effectiveness of this government innovation management program that was ahead of its time. This paper reviews the impact of the DSS in fostering public service innovation and presents lessons learnt from the program. To perform this analysis, this research evaluates to what extent the DSS applied common private sector innovation management approaches of Innovation Process Management and Innovation Portfolio Management in the public sector. It also looks at the impact of these programs in encouraging specific types of modern digital innovations. The analysis draws on DSS assessments from 2015 to 2021 and considers how the program demonstrated public sector innovation leadership. This paper proposes a framework to improve the DSS by tailoring its approach for new and existing services, adopting specific standards to encourage incremental and disruptive innovations, and promoting more transparent reporting and funding of innovation management programs. This evaluation found that the DSS exemplifies Innovation Process Management in its use of stages and gates, and Innovation Portfolio Management in its use of targeted assessment criteria across innovation portfolios of various government agencies. The analysis also identified design limitations in the DSS as a whole of government innovation management approach due to its limited uptake in multiple large agencies and lack of specific standards to encourage different types of innovation. The impact of this research is to increase the adoption of the DSS and increase the innovation outcomes delivered by this government program. We conclude by reflecting some of the unique considerations in applying private sector innovation management practices in the public sector.Points for practitioners Innovation management techniques are emerging but remain immature in the public sector. Australia has shown leadership in Government Innovation Process and Portfolio Management. Government must remain committed to innovation management programs and sharing the outputs of these programs. Government Innovation Management Programs should build in flexibility to encourage different types of innovation.

Innovative Governance in Practice: An Institutional, Actor and Society Approach

This study aims to analyze innovation governance in the Surabaya Teacher Application Information System (SIAGUS). Surabaya Teacher Application Information System (SIAGUS) is a web-based application designed for teachers and education personnel. This research uses Innovative Governance theory according to the United Nations (2015) which consists of several indicators, namely: Institutions, Policy Actors and Society. This research uses Innovative Governance theory according to the United Nations (2015) which consists of several indicators, namely: Institutions, Policy Actors and Society The method used in this study is descriptive qualitative with a case study approach. The informant determination technique is purposive sampling and choosing the informant key. Data collection techniques are observation, interview and documentation. The results showed that managing innovation is supported by various aspects such as institutional analysis, employee discipline, attitudes to serve the community, culture, and community participation. There are also those that have not been supported, such as regulations governing overall innovation, teacher knowledge and the process of utilizing technology. So that regulations are needed that regulate the Surabaya Teacher Application Information System (SIAGUS) and assistance to teachers.

Implementation of Online Single Submission Policy at One-Stop Investment and Integrated Services in East Java

This study aims to analyze innovation governance in the Surabaya Teacher Application Information System (SIAGUS). Surabaya Teacher Application Information System (SIAGUS) is a web-based application designed for teachers and education personnel. This research uses Innovative Governance theory according to the United Nations (2015) which consists of several indicators, namely: Institutions, Policy Actors and Society. This research uses Innovative Governance theory according to the United Nations (2015) which consists of several indicators, namely: Institutions, Policy Actors and Society The method used in this study is descriptive qualitative with a case study approach. The informant determination technique is purposive sampling and choosing the informant key. Data collection techniques are observation, interview and documentation. The results showed that managing innovation is supported by various aspects such as institutional analysis, employee discipline, attitudes to serve the community, culture, and community participation. There are also those that have not been supported, such as regulations governing overall innovation, teacher knowledge and the process of utilizing technology. So that regulations are needed that regulate the Surabaya Teacher Application Information System (SIAGUS) and assistance to teachers.

TRANSFORMATION OF BUREAUCRATIC DIGITAL SERVICES THROUGH THE SALAMAN APPLICATION AT THE BANDUNG CITY POPULATION AND CIVIL REGISTRATION OFFICE

E-Government is a prominent focal point that aims to foster governmental innovation in the realm of public services. This was achieved through web browsers or easily downloadable smartphone applications, especially due to the Covid-19 pandemic. Within the Bandung City Population and Civil Registration Office, the implementation was a significant initiative in delivering services to the public. In addition, this was facilitated by the SALAMAN (SelesAi daLAm genggaMAN) Application, initially launched in December 2018. Meanwhile, the transition towards digital bureaucratic services in public administration was observed as a shift from traditional office-based administrative functions, embracing an improved paradigm by harnessing information technology. Therefore, this research aimed to evaluate the effectiveness and efficiency of digital transformation, as well as the benefits provided to the community. The method used was Qualitative descriptive, encompassing data collection techniques such as interviews, observations, and documentation. Furthermore, the transformation of digital bureaucratic services through the SALAMAN Application was conducted effectively and efficiently, providing benefits to the community and the Bandung City Population and Civil Registration Office. These benefits encompassed convenient and streamlined access to administrative services for the community, as well as enhanced effectiveness, efficiency, and productivity of service delivery.

From wastewater to renewable energy production: Opportunities and challenges in mid‐sized cities in Latin America and the Caribbean

AbstractThe adoption of circular economy principles for methane recovery in wastewater treatment plants is already widespread in most mega‐cities of Latin America and the Caribbean. The next step is to promote the adoption of this technology in intermediate wastewater treatment plants for which, this paper estimates its economic and environmental impacts. It does so by calculating the benefits from the methane recovery and electricity generation in plants that together serve 33 million people, distributed in the region, since they are from Bolivia, Colombia, Costa Rica, Mexico, and Peru. The results show an estimated cost of USD $251 million required for these investments, or USD $7.6 person equivalent (p.e.). These investments would allow obtaining incomes for 20 years of USD $10.2 p.e., representing a benefit/cost ratio of 1.34. Regarding environmental benefits, an 88% reduction in methane emissions into the atmosphere would be achieved, equivalent to a third of Nicaragua's total emissions in 2018. Thus, the article shows that this type of investment is feasible in intermediate plants. This is essential to accelerate the achievement of both SDG 6 and seven targets but requires innovative governance as well as access to finance and technological support. One main conclusion is that these endeavors are at the heart of setting standards that allow societies to live within planetary limits.

10.N. Round table: Healthcare workforce crisis: moving the Bucharest Declaration forward, bridging evidence and policy

Abstract Background The WHO has declared the healthcare workforce a five-year policy priority, and the Bucharest Declaration and ‘Time to Act’ Report provide helpful signposts for the European Region. However, the implementation of these policies and the evidence of their impact largely remain a black-box. Because of this fact, knowledge exchange and learning from country experiences about what works, how and why to improve retention, recruitment and equity within and between countries are particularly relevant. Objectives This panel workshop provides a platform for cross-country learning and networking, building bridges between health workforce research evidence and policy. We connect health labour market approaches and actor-centred experiences. With a focus on retention and working conditions, the panel provides an overview of available knowledge, considering scientific data as well as the experience of front-line actors. The panel takes a policy approach and engages representatives of academia, policy, and international organisations, discussing challenges as well as good practice experiences with a focus on problem-solving. The following major questions will be addressed: What evidence is available about the healthcare workforce crisis? How do countries respond to new healthcare workforce threats? What experience is available to improve retention, mental health support, equity and inclusiveness? Finally, how can cross-country learning be improved? The panel will stimulate critical debate and discuss major policy recommendations including: (1) scaling-up efforts to improve retention and respond to the health and social needs of all healthcare workers; (2) improving the skill-mix and developing novel team models; (3) establishing zero tolerance policies against all forms of violence; (4) improving gender equality and protecting women healthcare workers; (5) paying greater attention to migrant healthcare workers and equitable health workforce policies; (6) exploring the capacity building for healthcare workforce solutions through governance innovation. The workshop starts with an introduction by the organisers and a brief overview of health labour market trends and healthcare worker needs. Then four different country case examples will follow along with an international reflection on the policy solutions from the Bucharest Declaration. The moderated panel sets the scene for an interactive discussion with the audience in the second part, aiming to explore new solutions to respond to the healthcare workforce crisis in a more effective and equitable manner. Key messages • Health workforce policy must strengthen retention and support more equitable, inclusive and ‘humanised’ responses to the health workforce crisis. • Action must be taken to bridge research evidence and policy and systematically connect health labour market approaches and actor-centred experience. Speakers/Panelists Niamh Humphries RCSI Graduate School of Healthcare Management, Dublin, Ireland Sara Alidina Department of Human Resources Management for Health, Lisbon, Portugal Marius-Ionut Ungureanu Babeș-Bolyai University, Cluj-Napoca, Romania Viola Burau Aarhus University, Aarhus C, Denmark Tomas Zapata WHO/Europe, Copenhagen, Denmark

Evolution of the STIP literature: discovering the growing role of innovation governance concepts

Abstract The evolution of science, technology, and innovation Policy (STIP) studies has been marked by the emergence and decline of various intellectual streams regarding the innovation process and the role of government. These streams are known as STIP generations or paradigms and have undergone changes in perspective on innovation across different historical periods. This article aims to provide a clear understanding of how the themes explored in STIP studies have evolved over different STIP generations. To this end, a dataset of the most cited research documents from 1975 to 2022 was studied using a mix of bibliometric and thematic analyses. The result reveals that the STIP literature has undergone three distinct but interrelated dimensions of evolution: the nature and process of innovation have shifted from a simple linear process to an interactive and complex one; the innovation agenda has expanded to include economic, social, and environmental goals; and perspectives on the governance of innovation have shifted from a centralized mode to a participatory and reflexive one. The conceptual framework developed in this research compares STIP generations in terms of the aforementioned three dimensions and shows that recent intellectual generations have a broader perspective than early generations across all three dimensions.

Stakeholder governance to facilitate collaboration for a systemic circular economy transition: A qualitative study in the European chemicals and plastics industry

AbstractImplementing the circular economy (CE) requires novel forms of stakeholder collaboration. While the contemporary literature on stakeholder theory is commonly characterized as “pro‐business‐oriented,” it remains ambiguous on how precisely stakeholder collaborations may pave the way for a systemic CE transition. By applying a qualitative‐empirical research approach utilizing semi‐structured interviews, this paper identifies three types of stakeholder governance for CE collaborations—(i) company‐centric governance, (ii) industry‐oriented governance, and (iii) cross‐industry‐oriented governance. Our contribution to stakeholder theory lies in examining how a systemic CE transition may bridge “the stakeholder‐system divide.” We emphasize the unique role of innovative governance in ensuring the success of stakeholder relationships while highlighting how systemic changes of the business environment may give an impetus to stakeholder collaborations. We contribute to the CE literature by gaining the following insights into stakeholder collaborations in the European chemicals and plastics industry: (a) successful collaborations typically feature a variety of different stakeholders maintaining close mutual interactions; (b) a systemic CE transition calls for managerial strategies that are collectively governance‐oriented rather than company‐centric. This article thus sheds light on the criticality of stakeholder collaborations and collective‐oriented governance strategies in fostering CE practices within the European chemicals and plastics industry highlighting that stakeholder collaborations for a CE need to be extended beyond immediate industrial and sectoral boundaries.

Smart Cities in UAE: Governance, Innovation and Quality

This article is a trail to investigate and evaluate the quality and innovation in the governance of the smart cities of UAE. It will highlight 3 major issues: the current governance of the smart cities of UAE, the need and the role of the quality and innovation in smart cities, the need of a framework to achieve the vision of the smart cities through innovative governance. Quantitative technique is used to collect the primary data from the target audience. The target audience are high level business/management positions and technology professionals working under the governance system of smart city of UAE at different positions. The article concludes that current governance approaches of the smart cities of UAE are not much effective to cater to the current challenges of the smart city such as maximum use of the resources and attain sustainability. Some governance approaches of the smart cities of UAE need to be modified or upgraded to be able to cater to the current problems of the smart cities. There is need to upgrade or innovate the approaches of the governance to achieve the best use of resources and provide quality of life through sustainable development. The study recommended that governance of the smart cities should provide solution at a centralized single platform, the flow of information to maximize the use of resource and minimize the waste, establish digital leadership, digital learning platform and collaboration between the stakeholders.

Cognitive-behavioral group teaching on social anxiety disorder of tourism management majors

Background Group Cognitive Behavioral Therapy (GCBT) is the primary psychological treatment for social anxiety disorder. The core concept of Cognitive Behavioral Therapy is manifested in two aspects: cognitive correction and behavioral feedback. Social Anxiety Disorder (SAD) is a chronic mental disorder with a high incidence of negative automatic thinking and negative fear.Subjects and MethodsThis study conducted a controlled experiment between 50 SAD patients and 50 healthy people. Before treatment, 50 SAD patients were surveyed by psychological questionnaires, including social anxiety scale, social support scale, and parenting style questionnaire, to evaluate the thinking style, personality characteristics, and external psychosocial support of SAD patients. After GCBT treatment, SAD patients were again surveyed with a scale and questionnaire within one week to evaluate the degree of symptom improvement and cognitive change. In this study, SPSS23.0 analysis software was used for analysis.ResultsThere were significant differences in thinking style, personality characteristics, social support, and parenting style between SAD patients and the control group (P<0.05). Social anxiety (P=0.03), negative thinking (P=0.03), and fear of negation (P=0.04) were significantly lower in GCBT patients after treatment than before treatment.ConclusionsGCBT treatment can change the symptoms of SAD patients in a long-term and stable manner, which is related to the changes in patients’ cognitive habits. GCBT treatment can improve the negative cognition of SAD patients to reduce their symptoms, and increasing subjective social support and reducing paternity rejection can improve the long-term prognosis of patients with social anxiety.AcknowledgementThe National Social Science Foundation (22XGL021); Guizhou grassroots social governance innovation high-end think tank; the grass-roots governance innovation team for Rural Revitalization of Guizhou Federation of Social Sciences.

Institutional governance of varietal innovations in the plantain value chain in Côte d’Ivoire

Institutional governance of varietal innovations in the plantain value chain in Côte d’Ivoire

Governance of organizational innovations in the cocoa value chain in Ghana

Governance of organizational innovations in the cocoa value chain in Ghana

Implementation of UPBJJ-UT Governance Policy Innovations Based on the Indonesian National Qualifications Framework in East Nusa Tenggara Province: Strategic Collaboration Approach Perspective

Government policy in improving the quality of higher education and the quality of graduates through the Ministry of Research, Technology, and Higher Education's policies continues to experience significant development. One of the innovation policies for Higher Education governance is the realization of the Indonesian National Qualifications Framework (KKNI) which adapts to current developments in the current era of digitalization. This research seeks to see how the strategic collaboration approach is in developing the capacity of "quality UPBJJ-UT Governance Innovation based on KKNI" with the UPBJJ-UT analysis unit in East Nusa Tenggara. This research was carried out using a mixed method, where the methods used in this research were qualitative and quantitative. The results of the research gave birth to a recommendation model for the implementation of quality UPBJJ-UT Higher Education development policy innovations in East Nusa Tenggara Province.

Local Government Collaborative Innovation Policy

The lack of stakeholder collaboration is considered one of the main triggers for unsustainable regional innovation. This phenomenon often occurs in archipelago countries due to limited access to information in the region. In this context, the current discourse between public administration scholars and policy practitioners emphasizes the importance of collaboration in policy innovation. This study aims to examine local government innovation policies in Indonesia, an archipelago country in Southeast Asia, with a focus on the policy formulation process which involves collaboration to produce innovative policies. This study uses a mixed methods research approach based on a sequential explanatory design consisting of two main stages. The first stage uses a quantitative method, followed by the second stage which uses a qualitative approach. The research data consisted of a combination of primary and secondary data obtained from questionnaires and semi-structured interviews. This data was analysed descriptively using NVivo software and supplemented with statistical analysis results. The results of this study confirm the existence of a pattern of dependence between collaborative actors, in which regional heads have a dominant role in the formulation of innovative policies. However, business actors, academics, and community leaders are rarely involved, indicating that they are highly dependent on regional leadership initiatives. As a result, the resulting innovation policies tend to be unsustainable. Therefore, this research suggests that collaboration forums become the main reference in building and creating sustainable regional innovations. This forum is expected to facilitate common aspirations and innovative arguments, as well as encourage the creation of broader innovative policies. In conclusion, the lack of stakeholder collaboration is one of the main obstacles to creating sustainable policy innovations in the regions. To overcome this challenge, collaboration forums are important to facilitate collaboration and active participation of various stakeholders. With stronger collaboration, it is hoped that sustainable innovative policies will be created, addressing regional problems, and improving people's quality of life.

"Garugiwa In Line" A Portrait of The Success of Local Wisdom-Based Population Administration Service Innovation in Ende District

This research study aims to see the success of the "Garugiwa In Line" innovation in population administration services. The invention, which adopts the name of the GARUGIWA bird or Arwah Bird, which is an endemic bird that only lives in the Kelimutu mountains in Ende Regency, has recorded various performance achievements in population administration services (Adminduk) for the people of Ende Regency. This research method uses a descriptive qualitative approach. It examines the research focus by measuring government innovation strategies using indicators of integrated services, utilization of cooperation, citizen involvement, and utilization of communication and information technology. The results showed that from the percentage achievement of national service indicators, Disdukcapil Kab. Ende can increase the percentage achievement of service indicators every year. This describes that aspects of local wisdom can be "energy" that contributes to the performance of public services.

Risk Management Domain Application Plan Electronic Based Governance System (SPBE) Case Study: Tangerang Government Communications and Informatics Service

Various applications of SPBE have been produced by the Central and Regional Authorities and have contributed to the efficiency and effectiveness of government maintenance. Nevertheless, the results of the SPBE development show a relatively low maturity rate and a high gap between the Central Authority and the Regional Government. Based on the results of the 2018 SPBE evaluation of 616 Central and Regional Government Instances, the National SPBE Index reached a value of 1.98 with a sufficient predicate of the target SPBE index of 2.6 out of 5 levels with a good prediction. Reviewed from the access of Central and Regional Authorities, the average Central Authorities SPBE index was 2.6 with a good predicate, while the average Regional Government SPBE Index was 1.87 with a sufficient Predicate. Reviewed from the target access spread, 13.3% of Central and Regional Authorities have reached or exceeded the target SPBE 2.6 index, while 86.7% have not yet reached the SPBE 2.0 index target. This shows that there are problems in the development of the SPBE nationally. On the other hand, the development of ICT 4.0 trends is a key external factor that can drive the realization of integrated SPBE implementation and improved quality of SPBE services that make it easier for users in accessing government services. The vision is a benchmark in implementing the integrated implementation of SPBE in the Central and Regional Authorities to produce integrative, dynamic, transparent, and innovative government bureaucracy, as well as improving the quality of integrated, effective, responsive, and adaptive public services.

Peran Organizational Citizenship Behavior Dalam Memediasi Pengaruh Transformational Leadership Terhadap Innovative Work Behavior (Studi Pada Dinas Kesehatan Kota Bandung)


 The government encourages innovation in local governments. The success of organizational innovation is certainly inseparable from the innovative work behavior of its employees. To improve innovative work behavior, many factors influence. The purpose of this study is to determine the role of organizational citizenship behavior that mediates the influence of transformational leadership on innovative work behavior. Sample collection is carried out by random sampling and is cross sectional. Using the Slovin formula, a sample of 83 people from a population of 847 was obtained. Based on the test results, it was found that Transformational leadership (β = 0.632; t = 5.654; p-values = 0.000), had a positive and significant effect on innovative work behavior, Transformational leadership (β = 0.734; t = 18.946; p-values = 0.000), positive and significant effect on organizational citizenship behavior, Organizational citizenship behavior (β = 0.761; t = 7.339; p-values = 0.000), positive and significant effect on innovative work behavior and Organizational citizenship behavior (β = 0.558; t = 7.746; p-values = 0.000), as mediator variables have a positive and significant effect on the causal relationship between transformational leadership with innovative work behavior. The magnitude of the model's prediction power with an R-Square score, which is 0.743 for innovative work behavior and 0.538 for organizational citizenship behavior. Thus, transformational leadership has a positive effect on innovative work behavior both directly and through organizational citizenship behavior.
 Keywords: Innovative Work Behavior, Organizational Citizenship Behavior, Transformational Leadership

Corporate governance innovation framework to reduce credit risk in MSMEs using blockchain technology

Corporate governance innovation framework to reduce credit risk in MSMEs using blockchain technology

The effects of Demand-side policy on firm innovation: The Mediating role of R&D activities

Today, innovation is seen as the engine of economic growth. As a result, governments foster innovation activities in both the public and private sectors by using policy tools such as measures, regulations, and incentives. There are two main approaches in government innovation policy: supply-side policy and demand-side policy. Supply-side policy instruments primarily stimulate technological development and diffuse innovation capabilities. On the other hand, demand-side policy supports specific demand and minimizes technological and trade uncertainty at all stages of production. Moreover, a demand-driven procurement policy is one of the main drivers of high-tech industries. At the same time, in line with the growing importance of the knowledge economy and societal concepts, knowledge or technology has become the major determinant of innovation. In this way, companies are encouraged to undertake research and development activities in order to create innovation and advance their technologies. Moreover, the government’s support for investing in research and development (R&D) activities has become an effective solution for the firm’s innovation outputs. These R&D activities are of particular importance in transition and catch-up economies such as the Czech Republic. Therefore, this article aims to analyze the impact of demand-driven policy on business innovation through R&D activities in the Czech Republic. Data from the Community Innovation Survey and partial least squares structural equation modelling are used to achieve the purpose of this article. Our findings show that demand-driven policy (procurement for innovation) significantly and positively affects firm product and process innovation through R&D activities. The findings of our research also have practical implications for firms and policymakers in the Czech Republic. These results could also apply to Central and Eastern Europe, where we can observe similar characteristics of firms, for instance, because of their innovation performance.