Quality Innovation Research Articles

HOW TO INCREASE CONSUMER SATISFACTION TO GAIN CONSUMER LOYALTY

This study aims to examine the effect of product innovation and service quality on consumer satisfaction and consumer loyalty. This study uses a quantitative approach with data collection methods through surveys. The questionnaire was distributed online using the Google Form with a total of 227 respondents. Respondents are consumers of the Omah Wilis coffee shop with a minimum age of 18 years in the last 3 months. Furthermore, the respondents' answers were processed using the Partial Least Square (PLS) application as well as through the Structural Equation Model (SEM) data analysis technique. The results showed that product innovation and service quality had a significant positive effect on consumer satisfaction and loyalty.

Charting the path to sustainable prosperity: Harnessing innovation, renewable energy, and institutional excellence for a greener tomorrow

Climate change and global warming have led to significant economic challenges in the recent past. Currently, the economic growth strategy prevailing in the region is ineffective, which adversely affects the environment of the South Asian region through the unprecedented increase in CO2 emissions. The present study focuses on investigating the impact of technological advancements, renewable energy resources, and the strength of institutional quality on carbon emissions. Furthermore, the study focused on challenges faced in promoting renewable energy as well as governmental policies to encourage the adoption and promotion of renewable energy. We have targeted South Asian economies (Pakistan, India, Nepal, Bangladesh, and Sri Lanka) and employed a quantitative research design using data from 1990 to 2022 and employing a Random and fixed effect model. We found that technological innovation and environmental quality play a significant role in sustainability in the South Asian region. We have also applied a sensitivity analysis which shows that data are reliable and stable. In order to ensure economic growth without causing environmental destruction policymakers must prioritize the implementation and development of renewable energy sources through state-level policies. Furthermore, this could entail responsible acts like reforestation a decrease in deforestation, and the promotion of sustainable and effective practices.

Patents as a quality requirement to attract venture capital for amazonian bioindustries

Patents are important elements for the protection of industrial property, in addition, studies have revealed that they can also be allies in signaling the quality of innovations with the aim of attracting private risk capital – venture capital. This is a relevant aspect because for companies to generate innovations they need to be able to expand their investments. Therefore, this study aimed to analyze patents from the perspective of quality signaling and mitigation of information asymmetry to attract venture capital investments for bioindustries in Amazonas. A qualitative bibliographical review research was used in which the results indicate that patents can be important quality signals for venture capital investors, however, when analyzing Amazonian bioindustries, a low number of patents is found, which may be a reflection of the technological level with low and medium complexity of local innovations, associated with bureaucracy and maintenance of patent records and local entrepreneurs' perception of the low added value that a patent can have for their business.

How does digital tax administration affect R&D manipulation? Evidence from dual machine learning

Governing firms' R&D manipulation is crucial amid the prevalent opportunism during innovation in emerging economies. This study employs data on listed companies in China from 2010 to 2021 and uses the Golden Tax Project III as a quasi-natural experiment to estimate the effect of digital tax administration (DTA) on R&D manipulation via a dual machine learning model. Based on the capability, opportunity, and motivation-behavior (COM-B) theoretical framework, we explore the key pathways and identify the heterogeneous effects of DTA on various R&D manipulation motivations and directions. The results indicate the following: (1) DTA can regulate firms' R&D manipulation behavior and incentivize innovation quality and diversity. (2) DTA reduces R&D manipulation by enhancing accounting information quality and transmission efficiency in capital markets (internal and external information channels), strengthening tax audits (external monitoring channels), and curbing managerial self-interest and tax avoidance motives (internal motivation channels). (3) The DTA primarily functions as a governance instrument to address manipulation in various directions driven by tax avoidance and executive self-interest motives. These findings offer valuable insights for exploring governance models to address R&D manipulation in emerging economies.

The moderating effect of organizational knowledge utilization on top management team’s social capital and the innovation quality of high-tech firms

Purpose This paper aims to investigate the following issues: the mechanisms through which different types of top management team’s social capital influence the innovation quality of high-tech firms, and the moderating effect of organizational knowledge utilization on the relationship between top management team’s social capital and innovation quality in high-tech firms. Design/methodology/approach This study categorizes top management team’s social capital into political, business and academic dimensions, investigating their impact on innovation quality in high-tech firms. Furthermore, a research model is developed with organizational knowledge utilization as the moderating variable. Data from Chinese high-tech firms between 2010 and 2019 are collected as samples for analysis. Findings The innovation quality of high-tech firms shows an inverted U-shaped trend as the top management team’s political capital and business capital increase. The top management team’s academic capital has a significantly positive correlation with the innovation quality of high-tech firms. Moreover, organizational knowledge utilization plays a significant moderating role in the relationship between the top management team’s social capital and innovation quality in high-tech firms. Originality/value This study explores the relationship among different dimensions of top management team’s social capital, innovation quality and organizational knowledge utilization. It holds significant theoretical value in enriching and refining the interactions between top management team’s social capital, knowledge management theory and innovation management theory. In addition, it offers important practical implications for firms to rationally approach top management team’s social capital, emphasize top management team configuration management and establish a comprehensive and efficient organizational knowledge utilization mechanism.

Anti-corruption campaign and SOEs innovation: The role of the central inspection group in China

Using central inspections of China aimed at SOEs as a quasi-natural experiment, we investigate the causal effect of anti-corruption campaigns on the innovation of state-owned enterprises (SOEs). Based on the sample of China's SOEs, we find that the central inspections lead to an uplift in the quantity of SOE innovation at the expense of innovation quality. Further analysis indicates that owing to the unique motivation of political promotion, SOE managers improve the operation indicators valued by the government when subjected to political intervention in the shape of anti-corruption, such as the innovation quantity, referred to as the political monitoring mechanism. Eventually, there will be a decline in the quality of innovation that will supplement the long-term value of SOEs since the central inspection does not contribute to corporate governance.

Implementasi Total Quality Management dalam Meningkatkan Daya Saing Perusahaan

This research examines the effect of implementing Total Quality Management (TQM) on company competitiveness. The results show that TQM has a significant and positive effect on increasing competitiveness and company performance. Key contributing factors include customer focus, continuous system improvement, education and training, and employee involvement and empowerment. TQM improves various aspects of competitiveness such as operational efficiency, innovation, customer satisfaction, productivity and product quality. Effective strategies to overcome TQM implementation challenges include top management commitment, development of a quality culture, gradual implementation, effective communication, use of quality tools, continuous evaluation, and encouraging innovation. The research also discusses the impact of TQM on supply chain management and the importance of data-based decision making. In conclusion, effective TQM implementation can significantly increase a company's competitiveness in an increasingly competitive global market.

Digital Technology Innovation and Enterprise Quality Development

Digital Technology Innovation and Enterprise Quality Development

Enabling Green Innovation Quality through Green Finance Credit Allocation: Evidence from Chinese Firms

As one of the world’s largest economies and the biggest emitter of greenhouse gases, China plays a critical role in global environmental management. As China emphasizes new quality productive forces, understanding how green finance can enable green innovation quality (GIQ) is essential for projecting China’s influence in the sustainable development of the global ecological environment. This paper sets up a quasi-natural experiment using the Green Credit Policy (GCP) to examine the impact of green financial credit allocation on the enterprises’ GIQ. The findings demonstrate that the GCP has the potential to improve the GIQ of the green credit-restricted industries, compared to non-green credit-restricted ones. It is worth noting that as China speeds up its industrial digital transformation and productivity improvement, green financial credit allocation can elevate the digitization level and total factor productivity of green credit-restricted industries, leading to a higher GIQ by curbing corporate shadow banking. Further research shows that fintech and financial regulation can strengthen the positive influence of the GCP on GIQ. Moreover, regional intellectual property protection has a beneficial synergistic effect in combination with the policy.

THE IMPACT OF ENTERPRISE DIGITAL TRANSFORMATION ON GREEN TECHNOLOGY INNOVATION IN MANUFACTURING: A FACTOR FLOW PERSPECTIVE

Harnessing enterprise digital transformation to drive green technological innovation and achieve carbon reduction goals is an inevitable trend amid carbon reduction efforts. This study analyzed the impact of digital transformation on green technological innovation and the mediating role of innovation factors through a regression analysis model. The results indicate that digital transformation impacted the quantity of green technology innovation significantly more than quality. This impact was mediated by knowledge capital, human capital, physical capital, and innovation consciousness. The positive influence of digital transformation on green technology innovation varied based on corporate ownership nature and geographical location. Furthermore, the negative impact of green technology innovation on corporate value diminished over time. It is imperative for multiple stakeholders, including governments and enterprises, to collaborate in promoting innovation mobility. They should fully leverage the impact of digital transformation to enhance the quality and quantity of green technological innovation.

Do government environmental target constraints break the political resource curse? --A study on political connections and firm green innovation

This study combines government environmental target data (2003–2015) with green innovation among listed firms of China. After investigating the relationship between political connections and firm green innovation, we focus on whether government environmental target constraints can break the political resource curse and enhance green innovation. The findings suggest the existence of a political resource curse in firm green innovation. However, government environmental target constraints effectively mitigate this curse, increasing the quantity of green innovation in firms with political connections but at the expense of a decline in quality of green innovation. We further conduct a robustness analysis using data from 2003 to 2021, and the research findings remain consistent. Mechanism analysis indicates that government environmental target constraints effectively boost the quantity of green innovation in politically connected firms by reducing rent-seeking costs and increasing R&D subsidies. Simultaneously, government environmental target constraints amplify financial constraints, subsequently squeezing high-quality inputs for green innovation and resulting in a decline in quality. Furthermore, the intensity of government environmental regulation influences the relationship between political connections and green innovation in a non-linear way. When the intensity of government environmental regulation is high, it motivates politically connected firms to increase the quantity of green innovation but at the cost of reduced quality. Heterogeneity analysis also reveals diverse impacts of government environmental target constraints on green innovation in firms with political connections, considering factors such as levels and types of political connections, green innovation, social attention, industries, regional economic growth pressure, and market conditions.

Factors that Influence the use of Management Accounting on SME Performance in the city of Medan

The aim of this research is to examine the influence of the use of management accounting on SME performance, and environmental uncertainty, information technology, quality of human resources and innovation as factors that influence the use of management accounting. Descriptive quantitative research method, namely the results of processing data and then representing it. The population of this research is SMEs from various business sectors spread across the city of Medan. The sample was taken using a purposive sampling technique as many as 33 SMEs in the city of Medan. The Structural Equation Modeling (SEM) equation model is used for the data analysis method. Information technology influences the use of management accounting, environmental uncertainty, human resources and innovation do not influence the use of management accounting. The use of management accounting influences the performance of SMEs.

China's cognitive bias premium: An exploration of innovation information

The complexity of innovation information often results in investors' cognitive bias, manifesting as an imbalance in the significance attributed to innovation quantity versus innovation quality. Based on investor cognitive bias, this paper explores the problem of innovation pricing in China's A-share market. Empirical findings indicate that cognitive bias creates a premium, primarily driven by mispricing. Moreover, we contend that mispricing originates from the innovation information environment and firms' innovation strategy. Our heterogeneity analysis indicates that the cognitive bias premium is more pronounced in high-tech industries, firms with lower market capitalization, and those facing stronger financial constraints.

An implementation evaluation of a sports-based health intervention for underrepresented middle school youth in Philadelphia.

Multicomponent, community-based programs aiming to improve health behaviors in youth are needed but can be challenging to implement. Research is needed to better understand the factors that facilitate and inhibit effective implementation of these programs especially for youth at increased risk of health disparities. This study aimed to identify and explore the implementation determinants and outcomes of a multicomponent health intervention conducted from 2021 to 2022 for middle school students living in underserved communities in Philadelphia, PA, USA. Mixed methods approaches, including self-report surveys and semi-structured qualitative interviews, were administered to 18 members of the implementation staff at the end of the program, including coaches (n = 7), assistant coaches (n = 2), school champions (n = 6), administrative leaders (n = 2), and a school district administrator (n = 1). Survey and interview questions were guided by the Consolidated Framework for Implementation Research (CFIR), and interviews were thematically coded following transcription based on 26 CFIR constructs. Innovation source, evidence strength and quality, cosmopolitanism, and the personal attributes of individuals were key constructs associated with implementation effectiveness. Data revealed three multidimensional themes that highlighted broader challenges influencing implementation: (i) broad consensus, different interpretations, (ii) staffing challenges, and (iii) continuity is key. The need for the program was clearly recognized and overall belief in the purpose of the intervention was strong among key program staff and administration. However, issues including limited engagement with training, staffing turnover, and the rotational programming design hindered implementation. Future projects aiming to implement multicomponent after-school time interventions must ensure a consistent vision among partners and continuity in program delivery.

Higher education reputation management through increasing the role of public relations

A university's reputation is an important factor in winning the competition and ensuring sustainability. The reputation built by a university must be about its vision and mission. Reputation needs to be managed professionally by an organization namely quality public relations as the spearhead in delivering and communicating information to all university stakeholders. This research aims to formulate how to manage the reputation of higher education by increasing the role of public relations. The research method used is a descriptive analysis method that combines surveys through questionnaires and in-depth interviews with stakeholders as the main informants. It can be concluded that public relations play an important role in managing higher education reputation based on the results of the research. The built reputation must be based on the values adopted because they become the guideline and direction of the college's development goals. A university's reputation is influenced by accreditation, quality of graduates, human resources, leadership, college rankings, facilities, curriculum, services, community service and innovation, publications and collaborations. Negative factors such as violence, bullying, plagiarism and diploma forgery have the potential to reduce reputation. In reputation management, public relation has a role as a liaison to stakeholders in conveying information about the reputation of higher education. Public relations must manage negative factors that can reduce reputation. The results of this study will be a reference for further research.

Links between technological innovation, financial efficiency and environmental quality using quantile regressions: The role of foreign direct investment, institutional quality and natural resources

Policymakers and academics are interested in identifying mechanisms that promote environmental sustainability due to their relationship with climate change. This research evaluates the channels that transmit the effect of technology and financial efficiency on environmental quality. The relationship is moderated by real production per capita, foreign direct investment, natural resource rents, and institutional quality in the context of the Environmental Kuznets Curve. The research covers the 1996–2021 period for a sample of 88 economies classified into three groups according to the World Bank Atlas Method. We use second-generation cointegration techniques with structural breaks and quantile regression models. The findings offer sufficient evidence to conclude that the impact of technology and financial efficiency on environmental quality is heterogeneous throughout the distribution. Our findings suggest that technology is more associated with maximizing production than mitigating or restoring environmental deterioration. A policy implication derived from our research is to encourage the generation of carbon-free technology and promote financial efficiency in upper-middle-income countries to achieve environmental sustainability.

Central environmental protection inspection, green technology innovation and carbon intensity of industrial enterprises – Empirical research based on multi-period differences-in-differences model

As a major institutional innovation of China's environmental governance system, weather the Central Environmental Protection Inspection (CEPI) can reduce carbon intensity is still unclear. This research takes 18,728 company-year sample observations of Chinese industrial A-share listed companies from 2009 to 2020 as the research object (CSMAR and CNRDS databases are used). Multi-period Differences-in-Differences model approach is employed to investigate the mechanisms through which the CEPI affects carbon intensity governance in industrial enterprises, the heterogeneous effects of CEPI are explored at macro, meso and micro levels. CEPI reduces the carbon dioxide emissions of industrial enterprises by 0.028 tons per 10,000 yuan of output value, CEPI achieves carbon intensity governance effect by incentivizing companies to enhance the quantity and the quality of green technological innovation. High level of public environmental oversight and industry competition, as well as nature of state-owned enterprises facilitate the CEPI's role in promoting the reduction of enterprise carbon intensity. The findings provide practical insights for driving green technological innovation among enterprises. Some policy implications are proposed. CEPI should be regulated to strengthen the environmental governance responsibilities of local governments and incentivize industrial enterprises to improve the quantity and quality of green technological innovation and reduce carbon intensity.

Draw to a close: inventor triad dynamics and invention quality

ABSTRACT Instead of comparing open and closed triads as static phenomena, this study examines how closure dynamics among inventors impact the extent to which inventors generate high-quality inventions at the triad level. Combining literature on small group synergy, social networks, and recombinant innovation, we propose that initial open triads of collaborating inventors that turn into a closed triad generate higher quality inventions than triads that maintain open. We also examine how the connectedness of the triad moderates the relationship between triad closure and the generation of triadic high-quality inventions. Using a matched sample of open and closed triads from 1987 to 2008, we find that over time, open triads that turn into closed ones generate higher-quality inventions than triads that remain open. Moreover, the triad’s degree of connectedness weakens the triadic closure’s positive impact on inventive performance. We discuss the implications for the study of innovation, network triads, and collective synergy.

Reimagining Relationships with Resources as a Public Garden: Case Studies of Longwood Gardens’ Sustainability and Stewardship Practices

Longwood Gardens (Kennett Square, PA, USA) is working toward a future where the beauty of nature can be enjoyed by all through its sustainability and stewardship efforts. Using case studies highlighting water quality and conservation, carbon footprint reduction, material circularity, and land stewardship, this paper examines the multifaceted approach that Longwood takes to address its environmental impact. First, a description of Longwood’s innovative water quality and conservation strategies and their integration of green and gray infrastructure is described. Next, the paper explores the comprehensive measures adopted to curtail its carbon footprint, from energy-efficient infrastructure to renewable energy sources. Then, Longwood’s commitment to material circularity is investigated, showcasing initiatives that reuse organic materials and create necessary products for the Gardens onsite. Finally, the Gardens’ holistic land stewardship practices are detailed, including habitat preservation and biodiversity enhancement. The paper concludes with valuable findings learned from the organization’s sustainability and stewardship journey, offering insights applicable to other gardens or campuses seeking to improve their ecological impact while maintaining a commitment to esthetic and horticultural excellence.

Research on Quality Evaluation of Innovation and Entrepreneurship Education in Colleges and Universities Under Big Data Environment

In innovation and entrepreneurship education, how to effectively use big data technology to improve the quality of education has become an urgent problem. In this article, the authors summarize the development of big data technology and its application background in higher education and point out the limitations of traditional education quality evaluation methods. They discuss the research status of the quality evaluation of innovation and entrepreneurship education in colleges and universities at home and abroad and the application of big data in education quality evaluation. Using the fuzzy comprehensive evaluation method, they constructed a quality evaluation model of innovation and entrepreneurship education in colleges and universities based on big data and proposed a corresponding evaluation process and index system. Finally, through empirical analysis, they verified the effectiveness and operability of the evaluation model. This research has theoretical and practical significance for improving the quality of innovation and entrepreneurship education in colleges and universities.