Information Technology Professionals Research Articles

Гендерні та вікові особливості феномену емоційного вигорання серед фахівців у галузі інформаційних технологій

The research focuses on gender and age aspects of emotional burnout among information technology (IT) professionals and examines the influence of various factors, such as gender and age, on the occurrence and development of emotional burnout in IT workers. The research analyses the relationship between gender and emotional burnout, reveals possible differences in the perception of the working environment, stressful situations, and the ability of coping strategies between men and women in the IT field. The influence of age factors on emotional burnout is also studied, it is analyzed how the levels of stress and burnout change during different stages of career growth. The research aims to identify the specifics of coping with stressful situations and effective methods of preventing emotional burnout for different groups of IT workers. Various aspects of emotional burnout are considered, including stress at work, dissatisfaction with career growth, age, and gender differences in the perception of workload and emotional well-being. The study aims to expand the understanding of the problem of emotional burnout in the context of the IT industry and provides grounds for the development of personalized strategies to support and manage emotional risks in this professional environment. In addition, specific recommendations are offered for the development of gender-sensitive and age-oriented burnout prevention programs (individual support strategies, stress management training and creation of working conditions conducive to maintaining mental health). Also presented are directions for further research in this area for a deeper understanding of gender and age aspects of burnout, studying the relationship between working conditions and emotional burnout, developing, and evaluating the effectiveness of intervention programs, as well as considering the latest technologies and changes in the work environment. These studies will contribute to the expansion of knowledge about emotional burnout and the development of more effective strategies to prevent and overcome it.

COVID-19 pandemic and perceived stress in Information Technology professionals

Introduction: Novel coronavirus disease (COVID-19), a pandemic was declared by WHO on 11 March 2020. The lockdown had an evident impact on various sectors including the Information Technology sector. Few studies have been conducted to find out the levels of stress in Information Technology professionals. During the COVID-19 pandemic, all employees of Information Technology companies were informed to work remotely at their homes without any prior information, training and mental acceptance i.e. ‘work from home’. Information technology professionals have occupational stress &working from home during COVID-19 has added mental stress. The present study was planned to assess the impact of the COVID-19 pandemic on perceived stress in Information Technology professionals. Methods: The present study was a cross-sectional observational study. Volunteers of the Information Technology sector (n=200) of either sex in the age group of 25 to 55 years participated in the study. PSS was administered through Google Forms and scores were analyzed. Results: The association of various stressors with PSS was done which showed a significantly positive association. The mean PSS score of subjects was 23.53 ± 7.39. Twelve (6%) employees had mild, twenty (60%) had moderate and sixty-eight (34%) had high stress levels. This study explored that IT professionals experienced an additional level of stress during the COVID-19 pandemic. Conclusion: The present study concluded statistically significant moderate levels of stress in IT professionals of either sex with the outbreak of the COVID-19 pandemic.

Assessment of Forward Head Posture in Information Technology Employees with Neck Pain: A Cross-Sectional Study

Background: Neck pain is the most common complaint that we deal with in orthopedics, most of which are information technology (IT) professionals. These individuals have vocational mismanagement which leads to high incidence of forward head posture (FHP).
 Methods: A cross-sectional study was carried out from January 2019 to June 2019 during which a total of 300 patients were taken into study. Clinical assessment of neck pain, head posture, range of motion (ROM), and radiological assessment of craniovertebral angle (CVA) and anterior head translation (AHT) was done.
 Results: Out of 300 patients, the majority of the patients were men. On average, men used computers for 9.6 hours compared to 9.2 hours for women. The average CVA was higher in women (58.8). The average AHT was more in men (22.9).
 Conclusion: As compared with the previous literature, our study showed that 84.3% of male and 92.91% of female participants had FHP. CVA was lower, while AHT was higher in both groups than the usual range. The mean AHT in our sample was 18.8 mm, which was found to be aberrant in the prior research studies. In our study, we have found a negative correlation between the CVA and AHT, resulting in FHP, which can furthermore lead to early changes of cervical spondylosis in IT employees, probably due to long hours of desktop usage resulting in fixed postural habit.

Assessing the Purchasing Behaviour in S-commerce among Indonesian Students in Malaysia

The purpose of this paper is to examine the relationship between advertising value, perceived value, and trust for purchasing behaviour in social commerce (s-commerce). The study was quantitative, and 105 Indonesian students provided primary data using a self-administered questionnaire. After applying SPSS to analyze the data, it was found that 56.1% of the variance could be explained by the suggested model. The findings show that there is a positive significant relationship between advertising value, perceived value, and trust for purchasing behaviour in s-commerce. The study's implications are intended to support information technology professionals to implement s-commerce technology in commercial settings

Data analysis as a digital competence for information technology professionals: implementation and use of business intelligence

Competitiveness in the business market is becoming increasingly strong due to the constant advancement of technology, which makes it necessary to search for positive results and the systematization of processes, in such a situation, new opportunities arise in which it is possible to extract the maximum potential of all data obtained in a systemic way, applying the concepts of data analysis based on business intelligence. This research aims to present the main methodologies and tools used to perform in-depth data analysis, exploring and defining the use of the concepts of data warehouse, data marts, OLAP, data mining, ETL, business analytics and also business intelligence tools. With the aim of demonstrating the importance of such concepts as a digital competence to IT professionals and also to support decision-making in organizations, so that an understanding on the aforementioned subject becomes possible. You will also be able to understand how data analysis along with all the other concepts mentioned impact on the life of a company, helping in the definition of strategies, the assembly of plans and especially in decision making.

Mapping the experiences of work-life balance: implications for the future of work

PurposeThis study aims to explore how information technology (IT) professionals perceive work-life balance (WLB) in a work-from-home (WFH) setup. Additionally, it explores what emotions one may associate with such changing work environments, which have high implications for organisational success.Design/methodology/approachThe two primary research questions guided this research. An online questionnaire-based survey was conducted to collect the data so that respondents’ both subjective and objective perceptions were documented. Purposive cum snowball sampling was used to collect data from 262 IT professionals. However, the data was analysed using both qualitative (content analysis) and quantitative (chi-square) techniques.FindingsThe findings of this study are interesting in nature and reported the work-life experiences at various socio-demographic levels (age, gender, educational qualification, designation, work experience, income, type of family and the number of children). The comprehensive examination of the data obtained from diverse aspects related to remote work environments has shed light on crucial facets impacting IT professionals. A predominant observation derived from the study reveals a significant disparity in working hours between male and female respondents during remote work. This discrepancy is notable, with male employees tending to work longer hours (i.e. 10 or more hours daily) than their female counterparts. The investigation into respondents’ sleep patterns revealed that the majority slept between 5 h and 7 h daily, underscoring reduced sleep hours for IT professionals during remote work. This comprehensive study thus emphasises the multifaceted nature of gender-associated influences on work patterns, health and well-being during remote work scenarios among IT professionals. As remote work is the new normal, this study has high implications for future work arrangements and organisational success.Practical implicationsThe findings of the study will assist managers in dealing with the work conflict issue of remote workers. Importantly, these managers should try eliminating or reducing workplace conflict, emotional exhaustion and social overload associated with remote work.Originality/valueThis study is a humble attempt to highlight the employee’s WLB in the context of WFH in an emerging market (i.e. India). Furthermore, emphasises practical issues associated with changing work paradigms and concludes with interesting recommendations for future work arrangements.

Levels of work stress among information technology professionals during COVID-19 pandemic in an Indian metropolis.

Amid the ongoing Non-Communicable Disease and COVID-19 pandemic, understanding prevalence and characteristics associated with work stress is vital from a health and economic perspective, more so among information technology (IT) professionals. To estimate the prevalence and factors associated with work stress among IT professionals during the coronavirus disease 2019 (COVID-19) pandemic in Bengaluru, India. A cross-sectional study was undertaken on a convenient sample of 356 IT professionals in Bengaluru, India, between September 2020 and March 2021 to assess work stress. The weblink to TAWS-16 (Tool to Assess and classify Work Stress) was provided for IT employees to self-report their experience of work-related stressors and coping abilities in the past 6 months. The prevalence and specific prevalence of work stress were calculated. Multi-variate logistic regression was conducted to identify factors associated with work stress. Ethical clearance was obtained from the Institutional Ethics committee, National Institute of Mental Health and Neurosciences, Bengaluru. Informed consent was obtained from study subjects. The prevalence of work stress among IT professionals was 17.7% during the COVID19 pandemic, with higher rates among employees aged 31 years and above, among female employees, and among employees with 4-7 years of work experience. More than 80% of the professionals experienced deadline pressures, long working hours, regular multi-tasking, and difficulty in maintaining work-life balance. Based on the results, it is recommended to integrate work-stress assessment in periodical medical examination of IT employees from a health promotion and productivity improvement perspective.

FORMATION OF INFORMATION AND TECHNOLOGICAL COMPETENCE OF FUTURE COMPUTER SCIENCE TEACHERS IN THE PROCESS OF PROFESSIONAL TRAINING

The article examines the problem of developing information and technological competence of future computer science teachers in the context of modern challenges of society and in the process of their professional training. It is stated that the modernization of higher pedagogical education requires changing the requirements for the professional activities of teachers through the important direction of modernizing the new Ukrainian school of informatization because the introduction of computer technologies into the school work system requires professional information technology competence among teaching staff and, in particular, computer science teachers, which actualizes the problem of professional information technology training of computer science teachers in the context of transformational changes in modern higher pedagogical education. The pedagogical conditions that ensure the effective formation of information and technological competence of a future computer science teacher are substantiated. They include the focus of the content of the theory and practice of training future computer science teachers on the formation of motivation for such a process; creation of a modern educational and information environment based on traditional and innovative forms and methods of conducting classes, extracurricular activities and independent work. The professional information technology competence of a future computer science teacher is understood as their ability (readiness) to solve professional information technology problems; the totality of these tasks is determined by modern directions of professional information and technological activity of a modern computer science teacher. It is noted that the information and technological competence of a modern computer science teacher presupposes the ability to solve the following professional tasks: professional tasks in the field of pedagogical management (tasks of an organizational, administrative, communication, and gnostic nature), determined by information technology activities within the school information space; professional basic pedagogical tasks determined by information and technological activities related to the organization of education for general school students using computer technologies; professional tasks associated with teaching information technology and computer science to secondary school students, as well as with the implementation of the information technology activity of a computer science teacher, determined by new state educational standards. It is concluded that the information and technological competence of a computer science teacher determines their ability to solve professional problems in situations of direct teaching activity and presupposes the presence of didactic knowledge and skills to effectively use modern technical means and computer technologies to achieve the goals of secondary school education, in particular, variable use of working methods with electronic sources of information when solving problems of professional growth; independent study of new software products, determining the feasibility of their use in solving problems of professional growth; comprehensive interaction with Internet services and resources to implement professional development; implementation of information retrieval; use of Internet resources in self-educational activities; variable use of standard software for recording the results of self-educational activities

PREVALENCE OF MUSCULOSKELETAL DISORDERS AMONG IT PROFESSIONALS IN TECHNOPARK THIRUVANANTHAPURAM

Musculoskeletal disorders or MSDs are soft tissue injuries caused by sudden or sustained exposure to repetitive motion, force, vibration and awkward positions. IT Professionals represent an occupational group where chances to develop MSDs are high because of their work pattern, in which they have fixed or constrained body position, continual repetition of movements, force concentrated on small parts of the body, like hand or wrist or a pace of work that does not allow sufficient recovery between movements. In India, many studies were done to evaluate the prevalence of MSDs among other occupational groups but not much among IT Professionals. This study has been carried out to determine the prevalence of Musculoskeletal Disorders (MSD) among IT Professionals. The study design was cross sectional with information technology (IT) Professionals working in Technopark Thiruvananthapuram as the study population. The sampling method used for the survey is the simple random sampling. Data was collected using a modified version of Dutch musculoskeletal questionnaire. Chi-square (χ2) test was applied for statistical significance and associations were assessed through p value with 95% confidence interval. Prevalence of work related MSD during last 12 months, was 36.57%. The common prevalence of work related MSD reported during last 12 months based on their body region were neck (83.42), shoulders (76.57%), and back (61.71%). There was a statistically significant difference in terms of experience, sitting for long period, using key board and working in the same posture for long period. There was no statistically significant difference in terms of age, BMI, gender, education. The study has concluded that MSD is prevalent among IT Professionals working in Technopark Thiruvananthapuram..

Optimizing Transportation Services: Using TOGAF for Efficiency and Quality

In the rapidly expanding transportation industry, it is crucial to make focused and coordinated efforts to improve services with maximum efficiency. This paper seeks to explore the optimization of the Enterprise Architecture approach to effectively attain the primary objectives of the transportation industry, specifically the enhancement of service quality. The main emphasis is on implementing the enterprise architecture methodology of the open group architecture framework on a strategic basis. This paper examines how Enterprise Architecture can offer systematic and quantifiable solutions by identifying problems in infrastructure and operational processes. The research aims to provide comprehensive insights into how the Enterprise Architecture concept can optimize operational efficiency and streamline processes in the provision of transportation services. By implementing TOGAF, it is expected that the integration of systems will be seamless, technology usage will be optimized, and customer experiences will be improved. To summarize, this paper demonstrates the desire to improve transportation services. It explains how Enterprise Architecture methods, specifically within the TOGAF framework, can directly lead to advantages such as increased operational efficiency and improved service quality. This paper aims to be easily understood by a wide range of readers, including management, Information Technology professionals, and other stakeholders in the transportation industry. It avoids using overly technical language to ensure accessibility and comprehensibility.

Dealing with work overload in the IT industry

PurposeWork overload has become a relevant issue in the Information Technology (IT) industry, with negative effects for individuals and organizations alike. This study aims to analyse the role of personal resources in a broad model regarding the effects of work overload on performance and well-being for the particular case of IT professionals. Considering the specificities of the IT industry, three personal resources were included in this study: one stable personality variable (conscientiousness) and two more malleable variables (work-life balance and psychological detachment).Design/methodology/approachTo test the model, the authors use a sample of 144 IT Portuguese professionals. The authors collected data through an online questionnaire shared in social networks and IT social network communities. The authors use partial least squares (PLS) for data analysis.FindingsThe results show that work overload negatively impacts on employees’ life satisfaction, psychological detachment, work-life balance and task performance. Conscientiousness is positively related with two positive outcomes: task performance and life satisfaction. Work-life balance has a mediating effect in the relationship between work overload and life satisfaction.Practical implicationsThese findings emphasize the need to promote conscientiousness in IT professionals, as well as reduce workload and promote family-friendly working environments to foster work-life balance and life satisfaction.Originality/valueBy testing this model, the authors aim to contribute to the current knowledge on the role of personal resources in the Job Demands-Resources model, which is still unclear and under-researched.

Directions for using big data analytics in logistics management

Logistics operations are becoming increasingly complex and require accurate data for effective management. The use of big data in logistics management is a relevant issue due to the growing volume of data and the need to optimize delivery and inventory management processes to meet market demands. The purpose of the study was to develop ways to optimize the management of big data analysis in logistics. To achieve this goal, the methods of analysis, experimentation, and comparison were used. As a result of the study, strategies for optimizing logistics management of big data analysis were developed and successfully applied. The Python programming language based programme effectively optimizes delivery routes using a clustering algorithm and visualizes the results of this process. Additionally, an informative diagram has been drawn up to illustrate the key stages of the developed strategies. The study also developed and presented a table describing the use of big data analysis methods in various logistics companies. The companies were compared in terms of functionality, data, results, and field of activity. It is established that the use of machine learning methods and optimization of data storage and processing significantly increases the efficiency of logistics operations. The results of this study can be used by logistics companies of any size, as well as enterprises engaged in supply chain management. In addition, the recommendations and strategies developed in this study may be useful for information technology and data analytics professionals involved in the development of software solutions and systems to optimize logistics processes

Interplay Among Responsible Leadership, Corporate Social Responsibility Perspective and Organizational Citizenship Behaviour Towards Environment: A Study of the Indian IT Sector

The environmental degradation and consequent scarcity of resources have compelled organizations to implement strategies and policies that prioritize the attainment of a sustainable environment. The significance of employees’ pro-environment behaviour is increasingly recognized and is being promoted by organizations that focus on preserving the environment. Considering the importance of pro-environment behaviour, this study investigates the relationship among responsible leadership, corporate social responsibility (CSR) perspective and organizational citizenship behaviour towards environment (OCBE). This employee-level study adopted social cognitive theory to examine the context–behaviour framework. The data are collected from information technology (IT) professionals using a stratified sampling technique. The analysis of 503 respondents using PLS-SEM concludes that responsible leadership and CSR perspective have a positive relationship with OCBE. The study also confirms the partial mediating role of the CSR perspective in the relationship between responsible leadership and OCBE. The study identifies organizational-level contextual factors such as responsible leadership and CSR perspective that promote an environment-friendly behaviour among employees, i.e., OCBE. The paper extends the context–behaviour framework literature and highlights the benefits of OCBE in the organization.

Professional Information Technology Teacher Content and Essence of Competence Development

This study investigates the role of technological education in cultivating students' knowledge, skills, and personal qualities for future professions. Emphasis is placed on teachers' crucial role in imparting information acquisition competence to align educational content with evolving societal demands. The research methodology involves analyzing current technology education practices in general secondary schools. Results underscore the challenges faced and motivations for technology education reform. Additionally, the study reveals key elements essential for the professional growth of technology education teachers. Overall, the findings highlight the critical role of these educators in shaping an informed and skilled workforce for the demands of the modern era.

The Impact of Social Comparison on Turnover Among Information Technology Professionals

ABSTRACT While IT workforce research often examines job- and organizational-related reasons for turnover, studies rarely connect the immediate social context of IT work to IT professionals’ workplace behavior. To understand the influence of the immediate social context, we develop a social comparison model that connects the social influence of co-worker who have left an organization to turnover among IT professionals who remain. We test our model using a social network of 4,011 IT professionals employed in a large IT firm over four years. We complement our analysis of this data with a multiple-case study with five software development teams. Across the two studies, our results suggest that the departure of an IT professional increases the probability of turnover among remaining coworkers; further, we found that turnover is even more likely when the remaining IT professionals are similar in technical abilities and demographic attributes to the co-worker who left. Our results direct attention to the immediate social context as an influence on the turnover behavior of IT professionals and explain how similarity in domain-specific attributes shapes this turnover behavior. Practitioners should know that a single departure may cause a chain reaction in IT work teams and organizations and find suggestions for assigning new employees.

MOBILE GAME: TECNOLOGIA EDUCACIONAL PARA CUIDADOS DOMICILIARES DO PACIENTE SUBMETIDO AO TRANSPLANTE HEPÁTICO

ABSTRACT Objective: to develop and validate an educational game capable of supporting health education actions for patients undergoing liver transplantation. Method: this is a study of a technological product, based on the User-Centered Design framework, carried out in a reference hospital for liver transplantation. Participants were patients undergoing liver transplantation, nurses and information technology professionals. Data collection took place through semi-structured interviews and a questionnaire, using Brazilian standards for usability assessment. Data analysis occurred through content analysis, based on the calculation model for the System Usability Scale. Results: seventeen patients participated, including seven nurses and four information technology professionals. The game is made up of five paths with the main care to be carried out at home. Each path presents steps to be followed with its rules. As for validation, the overall mean was 1.38. Usability assessment by patients had a mean of 80 points, while by professionals it was above 75%. Conclusion: it is considered that the aforementioned tool is capable of being used in practice by users. Furthermore, this was adjusted to meet the needs of patients undergoing liver transplantation to support and manage home care.

A Study on the Impact of Wage and Salary Management on the Performance of IT Employees in Hyderabad

This research endeavors to investigate the relationship between wage and salary management practices and the performance levels of Information Technology (IT) employees in the vibrant city of Hyderabad. As compensation is a critical factor influencing employee motivation and productivity, understanding its impact on the performance of IT professionals becomes crucial for organizations operating in the technology sector. Employing a mixed-methods approach, combining surveys and interviews, the study aims to examine the various aspects of wage and salary management, including fairness, transparency, and competitive benchmarks, and their influence on employee performance. Key objectives include assessing the correlation between compensation satisfaction and job performance, identifying the factors that contribute to employee perceptions of fairness in wage and salary structures, and exploring the role of non-monetary incentives in enhancing overall job satisfaction and productivity. Additionally, the research aims to provide insights into the preferences and expectations of IT employees regarding their compensation packages. The findings of this study are anticipated to contribute valuable insights for IT organizations in Hyderabad, helping them optimize wage and salary management practices to attract, retain, and motivate high-performing talent.

Government Management of Information Technology in the Latin American Context

Introduction: this article examines Information Technology (IT) management by governments in Latin America, focusing on how these initiatives are transforming public services, closing digital divides and strengthening cybersecurity and data protection. Objective: to explore how governments in the region are implementing the digital landscape to transform public services, close the digital divide and protect data and infrastructure in an environment susceptible to cyber threats. Methods: through a qualitative approach, based on a documentary review methodology, research reports, scientific articles, books and relevant studies are analyzed to identify the strategies, challenges and innovative solutions adopted in the region. The article follows a methodological framework structured in phases of search, classification, and systematic analysis, allowing the creation of a critical perspective on the adoption of e-Government, the development of IT infrastructure and the importance of cybersecurity. Results: through this analysis, the need for a comprehensive strategy that incorporates investment in infrastructure, education in digital skills, and effective regulations for data protection is highlighted. This study contributes to the understanding of the complex dynamics between technology and governance in Latin America, offering valuable insights for academics, IT professionals and policy makers. Conclusions: the adoption of e-Government and digital services not only improves the efficiency, accessibility and transparency of government services, but also fosters greater citizen participation and trust in institutions

Evaluation of software technical quality for collecting data from patients under palliative care.

to evaluate software technical quality for collecting data from patients under palliative care. this is methodological technology evaluation research, according to the technical standard International Organization for Standardization/International Electrotechnical Commission 25040-2011, developed from August 2021 to August 2023. Eight nurses and eight information technology professionals participated as judges, who evaluated six quality characteristics and 23 subcharacteristics. Items that reached a percentage of agreement greater than 70% were considered suitable. the characteristics evaluated by nurses/information technology professionals received the following percentages of agreement, respectively: functional suitability (94%-84%); reliability (100-70%); usability (89.9-66.8%); performance efficiency (95.8%-86.1%); compatibility (95.8-79.6%); and safety (96%-83.4%). the software was considered suitable in quality evaluation to offer support to nurses in collecting patient data under palliative care, with the potential to operationalize the first Nursing Process stage.

Influence of Hovard Gardner’s Linguistic Intelligence on Effective Communication

Intelligence differs to different people. This study intended to know if any relation or influence between verbal and linguistic intelligence and effective communication from Multiple intelligence theory and Managerial Competency concept respectively. The analysis focused among IT professionals to find the relation between this through the theoretical framework. Two hundred samples were collected and analysed which realized that there is significant influence/relation between verbal and linguistic intelligence and effective communication of information technology professionals. Most the previous studies targeted the student to improve their studies, but this study focused on adults’ multiple intelligence. The study found that multiple intelligence remains stable at the mature stage of a person. Adopting these methodologies will help the recruitment and training process more efficient and sharper to the corporate organizations.