Information Technology Enabled Research Articles

Analyzing the Relationship Between Organizational Politics, Emotional Intelligence, and Employee Behavior: A PLS-SEM Modeling

Background This study explores the complex relationship between organizational politics, emotional intelligence and employee behavior in contemporary settings. Organizational politics, which is widespread in organizational settings, has a substantial impact on different aspects of employee behavior. Emotional Intelligence has become a vital factor in individuals' capacity to successfully traverse the complexities of an organization. This study consolidates current material to offer insights into the impact of organizational politics on employee behavior and the mediating role of emotional intelligence in this connection. Methods A survey was undertaken with a sample size of 500 employees hailing from several Information Technology (IT) and Information Technology Enabled Services (ITES) firms in the Dehradun (Uttarakhand) region. The study employed quantitative methodologies to investigate the correlations between Emotional Intelligence, Perceived Organizational Politics and Employee Behavior. The data were evaluated using Partial Least Squares Structural Equation Modelling (PLS-SEM) to examine the hypothesized correlations and mediation effects. Results The study identified substantial correlations between Emotional Intelligence, Perceived Organizational Politics, and Employee Behavior. Emotional Intelligence was discovered to have a positive impact on Behavioral Dynamics. Perceived Organizational Politics had a substantial influence on both Emotional Intelligence and Behavioral Dynamics. Factors such as Need for Power, Relationship Conflict, Resource Constraints, Role Conflict, and Workforce Diversity were discovered to have an impact on Perceived Organizational Politics. Conclusions The results confirm strong connections between organizational politics, emotional intelligence, and employee behavior, highlighting the significance of these concepts in comprehending employee behavior in organizational environments. The study proposes that enhancing employees' emotional intelligence can alleviate the adverse effects of organizational politics, resulting in enhanced behavioral dynamics. The study also addresses the limits, outlines potential areas for further research, and highlights the managerial implications. It suggests that firms should prioritize the development of emotional intelligence to cultivate a favorable work environment.

Exploring the linkage of green values and green attitude in green behaviour: moderating role of green climate among Indian employees

Purpose Employees behaviour is an important factor need to be reviewed while considering the implementation of green practices in the organisations. Green employee behaviour is widely discussed area both in research and practice, as organisations look for more green practices and environment friendly approaches. This study aims to understand the association of green values, green attitude and green behaviour of information technology (IT) employees in India. Design/methodology/approach Data were collected from 334 employees who works in IT/ITES (Information Technology Enabled Services) organisations in India. For analysing the data, structural equation modelling was used. Findings The significant positive relationships were revealed in the associations of green values, green attitude and green behaviour. Green attitude found to be mediating the relationship between the green values and green behaviour. The study also explored the moderating roles of green culture and green HRM practices. Originality/value The study stands among the pioneers that discuss green perspectives of IT employees in an emerging economy context. The study can give remarkable inputs for organisations that try for environment friendly practices and its successful implementation.

The Influence of a Well-Executed Performance Appraisal System of Employee Retention in the ITES (Information Technology Enabled Services) Industry.

The Influence of a Well-Executed Performance Appraisal System of Employee Retention in the ITES (Information Technology Enabled Services) Industry.

Stuck between the ideal worker and the bread winner: experiences of motherhood and work during the COVID-19 pandemic in India

PurposeThe purpose of this paper is to study the experiences of middle-class working mothers from the ITES (Information Technology Enabled Service) sector in India during the COVID-19 pandemic. Their experiences of work from home are studied in the backdrop of the ideal worker model at work and the adult worker model at home. Further, the study aims to identify the need for sustainable, inclusive practices for working mothers in Indian organizations to break the male breadwinner model in middle-class households.Design/methodology/approachA qualitative approach to collect data from 39 middle-class mothers working in MNCs in four metro cities in India. The semi-structured, in-depth interviews focused on their experiences of motherhood, care and work before, during and after the COVID-19 pandemic.FindingsThe pandemic made it evident that the ideal worker model in organizations and the adult worker model at home were illusions for working mothers. The results indicate a continued obligation of the “ideal worker culture” at organizations, even during the health crisis. It made the working mothers realize that they were chasing both the (ideal worker and adult worker) norms but could never achieve them. Subsequently, the male breadwinner model was reinforced at home due to the matrix of motherhood, care and work during the pandemic. The study concludes by arguing the reconstruction of the ideal worker image to make workplaces more inclusive for working mothers.Originality/valueThe study is placed in the context of Indian middle-class motherhood during the pandemic, a demography less explored in the literature. The paper puts forth various myths constituting the gendered realities of Indian middle-class motherhood. It also discusses sustainable, inclusive workplace practices for mothers from their future workplaces' standpoint, especially in post-pandemic times.

Information Technology Enablement of Indian Police Department

Application of Information Technology in the department of police is surely an idea that will be would help in their primarytask, which is about to control and prevent crime in society. It would also help the police department to create a better andmore intelligent system for the detection of crime in advance and to investigate it. The applications of IT would also help thepolice department to optimize its efforts, personnel, and resources.The police department is established to maintain a secure environment with disciplinary approaches and well-definedtraditional parameters. But with the advancement of new cyber threats, the necessity for the IT sector in the police departmenthas increased. Information technology influenced the whole spectrum of society, each corner of the educational field, andtrading services to a great extent which enhance the need for skill in every aspect of opportunities for development.Information Technology refers to the use application of computers to analyze, store and transmit valuable information,viewing the part of the world into a single entity of the market. Its major role in the education system has introduced abreakthrough in acknowledgment areas and produced a variety of opportunities. The major objective of using informationtechnology in the police department is to determine and describe the role of IT for better achievements in the area of Safetyand Security by enabling it to the police department. There is a requirement for the management of data in a prudent mannerso that it could be used for future studies and prediction of crime. The high-end integrated IT solutions have generated widescope of sustainability which leads to the growth of IT services, where enterprise problem-solving and skilled systemsincorporated, are expected to fuel growth in this segment.

Examining the Impact of Governance Structure and Health Information Technology Enabled Capabilities

Examining the Impact of Governance Structure and Health Information Technology Enabled Capabilities

A Study on Employee Engagement Strategies in ITES Enabled in Coimbatore

This study focuses on employee engagement strategies in the Information Technology Enabled Services (ITES) sector in Coimbatore. The objective of the study is to examine the awareness level of employees towards engagement at work, assess their level of satisfaction with job engagement, and explore the influence of employee engagement on performance growth in the ITES industry. The data was collected and analysed using software tools such as Excel and SPSS. The study findings provide valuable insights into the factors affecting employee engagement and its impact on organizational performance. The study recommends implementing effective employee engagement strategies to enhance job satisfaction, motivation, and productivity in the ITES sector in Coimbatore.

Understanding the Association Between Constructive Nonconformity and Innovative Work Behavior: an Employee Perspective

Purpose: Organizations have evolved to be entities that focus primarily on efficient systems and procedures. This approach was followed by devising techniques or methodologies for employees to conform to these systems or processes. The employee orientation has often been to conform to the status quo rather than to challenge it. Most of the managers believe that cohesion at workplace can be achieved through alignment of behaviors at the workplace. Contrary to this belief, Henry Mintzberg explains, that innovative organizations need to be flexible, reject bureaucracy and most importantly; avoid emphasis on control mechanisms. Hence, the perennial relationship between nonconformance and innovative work behavior is at question here. Also, the ninth Sustainable Development Goal (SDG 9) is fostering innovation. This paper attempts to understand and decipher this relationship between constructive nonconformity (CNC) and innovative work behavior (IWB). Methodology/Approach: Primary data was collected using standardized questionnaire(s) that have been tested in varied contexts. The research question was framed as ‘Does constructive nonconformity influence innovative work behavior?’ The study is based on a survey data conducted on over 459 knowledge workers from an ITES firm in Pune. Findings: The findings indicate that characteristics depicted by constructive nonconformists tend to showcase innovative work behavior. If a constructive nonconformist is allowed to thrive in any work environment, then the goal of innovative work behavior can definitely be achieved. Practical Implications: The paper could have profound implications on managerial decision making, especially in the ITES (Information Technology Enabled Services) sector. The sample is from a single sector, i.e., ITES in India. Future research would benefit from examining the above relationships in other sectors. Hence, the scope for future research in this area is enormous, both contextually and conceptually.

USMD: UnSupervised Misbehaviour Detection for Multi-Sensor Data

Cyber-Physical Systems (CPSs) enable Information Technology to be integrated with Operation Technology to efficiently monitor and manage the physical processes of various critical infrastructures. Recent incidents in cyber ecosystems have shown that CPSs are becoming increasingly vulnerable to complex attacks. These incidents often lead to sensing and actuation misbehaviour by illegal manipulations of data, which can severely impact the underlying physical processes of critical infrastructures. Current research acknowledges that IT-based security measures cannot entirely protect CPSs from such threats. Moreover, they are not designed to monitor the measurement level activities of physical processes, and they fail to mitigate blended cyberattacks, especially multi-stage and zero-day ones. This article addresses these limitations by proposing a framework, named UnSupervised Misbehaviour Detection (USMD), comprising a deep neural network that learns about a system's expected behaviour from data-driven representations. USMD can identify in real-time the attacks on CPSs by using the long-short term memory and Attention method for multi-sensor data. The USMD's performance is evaluated on various known data sets (i.e., ToN_IoT, SWaT, WADI and Gas pipeline datasets). The experimental results indicate that the superior performance of USMD compared with six state-of-the-art methods, which we implemented and extensively tested. USMD achieves F-scores of 0.9699 and 0.9702 on SWaT and WADI datasets, respectively.

Adoption of Human Resource Analytics in Information Technology and Information Technology Enabled Services Industry in India

This research paper strives to examine the acceptance of HR analytics in Indian IT and ITES organizations. The primary objective of the paper is to find out the factors of change impacting the acceptance of change on an individual level in employees with reference to adoption of Human Resource Analytics. The factors are identified and compared with level of acceptance of change in the organisation. This paper further sets many grounds for future research in the field of human resource analytics.

Measuring the impact of learning organization on proactive work behavior: mediating role of employee resilience

PurposeThe paper examines the role of learning organization in enhancing employees’ proactive work behavior. Furthermore, drawing on the conjectures of broaden-and-build and conservation of resources theory, this study tested the mediating role of employee resilience on the relationship between learning organization and proactive work behavior.Design/methodology/approachThe data for this study were collected over two measurement periods (six months apart) via a structured questionnaire among Indian IT/ITES (Information Technology Enabled Services) organizational employees. The study utilized confirmatory factor analysis to test the proposed measurement model. Additionally, the study employed Preacher and Hayes PROCESS macro to investigate the mediating effect of employee resilience.FindingsThe study results demonstrated that employee’s perceptions of learning organization (measured at time 1) positively predict proactive work behavior (measured at time 2), with the relationship being mediated by employee resilience (measured at time 1).Practical implicationsThe study asserts that organizational practitioners who aim to boost their employees’ proactive behavior need to first invest in nurturing learning organization and focus on building their employees’ resilient capability. As a matter of fact, despite focusing on alleviating the adverse events and chiefly emphasizing on stress management, the organizational practitioners should concentrate on building their employees’ resilient capability.Originality/valueThe present study explores the links between learning organization, employee resilience and proactive work behavior. This study tested a cohesive research model to investigate the role of both the contextual and individual resilient capability in enhancing employee proactivity at work. Furthermore, the study unfolds the underlying mechanism between the study variables by exploring the mediating role of employee resilience.

A Study on Hesitancy among Information Technology Employees to Resume Work from Office Post COVID-19 Lockdowns

There is a belief that there is a latent hesitancy to return to work from office among Information Technology and Information Technology Enabled Service employees who are used to working from home since the beginning of COVID-19 Lockdowns. There is a dearth of credible research on the hesitancy to return to work from office. Keeping this in mind, this study has been conducted to analyze the facts that why there is a latent hesitancy among Information Technology and Information Technology Enabled Services employees. Study surveyed about stress on employees about to return to work from office, their major concern areas, and safety measures expected by employees to be implemented by the employers. A well designed online questionnaire was rolled out to 51 Information Technology and Information Technology Enabled Services employees of different IT companies of Bangalore city currently working from their homes. Data analyzed using Pareto Analysis, Karl Pearson’s coefficient of correlation. Results clearly show that, presumed latent hesitancy does exist among majority of employees. Working with masks on for longer period of time and risk of infection are two major concerns among employees to return to work from office.

Industry 4.0 Reference Architectural Models: Critical Review and Opportunities

Technological development is pushing industry towards the Fourth Industrial Revolution. Organizations would need to recognize the importance of adopting the different types of technology as an enabler to ensure their survival in this new paradigm shift. Industrial 4.0 will change organizations and business models particularly in the manufacturing sector. Recognizing the importance of Industry 4.0, many countries, such as the USA, China, Japan, Singapore, Malaysia and others, have begun deriving national policies, plans and strategies to accelerate digital transformation in the manufacturing value chain through various information technology enablers. Supporting such policies are also the various technical reference models which attempt to provide a set of standard and guideline of technology adoption particularly in the area of assets and organisational integration. This paper evaluates the common reference models for Industrial 4.0. These reference models share commonality and differences with the aim for national or local adoption albeit the desire to strive for global emulation and acceptance. While localisation of reference models is logical, these models lack the consideration of social-technical focus, including further research needed on asset integration with security and data interface standard, method to mitigate high cost of adoption, and in the areas of workforce and business process readiness.

Job stress: Understanding the psychological risk factors of technocrat millennials from the socio-demographic perspective.

The Information Technology and Information Technology Enabled Services (IT and ITES) industry has been the backbone of the Indian economy. The sector is characterized by long working hours, strict deadlines, night shift, constant usage of computers, etc. Hence, the industry and nature of the job are influencing the psychological risk factors of the employees. The purpose of this paper is to explore the psychological risk factors (job stressors) of technocrat millennials and critically analyze them from the socio-demographic perspective. A single cross-sectional study with snowball sampling was collected from 300 technocrat millennials in Ahmedabad city (India). Job stressors are examined as psychological risk factors. MANOVA and independent-sample t-test has been put to use for establishing the relationship between psychological risk factors and socio-demographic variables. The study highlighted that the experience, current position, size of family, number of children, gender, and family type had an impact on psychological risk factors of technocrat millennials. The study contributes to the literature on the psychological risk factors and its association with demographic variables, and specifically in Ahmedabad city (India). Income did not have an impact on psychological risk factor; whereas education was the only demographic variable affecting the responsibility for persons. The experience influenced the role overload, role ambiguity, poor peer relations, and intrinsic impoverishment. The study explained each socio-demographic variable's impact on 12 psychological risk factors separately. The result of the paper will give insight to HR managers in the recruitment and selection of employees.

Information Technology Enabled Voting To Overcome Ethnic Differences In Voter Turnout In India

Information Technology Enabled Voting To Overcome Ethnic Differences In Voter Turnout In India

The new strategic agenda for value transformation.

The model for value-based healthcare introduced in 2006 by Porter and Teisberg is still relevant, but it is incomplete. Porter and Teisberg put a strong focus on measuring outcomes, but how to use these measurements to actually improve quality of care has not been described. In addition, value-based healthcare as originally introduced neglects that a true shift from volume to patient value requires a change in culture and way of working of healthcare professionals. The original strategic agenda for value transformation (in short: ‘value agenda’) consists of six elements: organize into Integrated Practice Units (1), measure outcomes and costs for every patient (2), move to bundled payments for care cycles (3), integrate care delivery systems (4), expand geographic reach (5), and build an enabling information technology platform (6). For value-based healthcare to become a reality, the strategic agenda needs to be extended with four elements. First, healthcare providers need to set up a systematic approach for value-based quality improvement. Second, value needs to be integrated in patient communication. Third, we should invest in a culture of value delivery. And fourth, we should build learning platforms for healthcare professionals based on patient outcome data. Best practices on value-based healthcare implementation are working on these four elements in addition to the original value agenda. In conclusion, a new strategic agenda for value transformation is proposed that combines the vision of the founders of value-based healthcare with implementation experience in order to support healthcare providers in their shift to become value-based.

Analyse, Enhance and Reiterate Risk management strategies, implemented in Information Technology Project Management, amidst COVID-19

The global perspective of human life drastically changed after the spread of COVID-19. The world reduced itself, to a digital cocoon. Education, work, commerce, shopping, industry, sales - all walks of life, transformed mostly into a digital mode. The IT (Information Technology) and ITES (IT Enabled services) saw a tremendous transformation in the operational aspects. ‘WFH (Work from Home)’ enabled the resources to work from their preferred locations. These factors increased the risk of data management and data security. The security of the network and the personal devices used to handle the sensitive and confidential data aggregated the risk factors in project management. The significant challenges faced by the IT sector project management were (1)Global Travel restrictions (2) Forecast of Global Recession in near future and resultant minimization of budget allocated to new projects (3)Negative growth Impact from multiple domains, resulting in reduction of new projects and reducing the scope for existing ones (4)Initial adaptation glitches due to the quantum leap in the digital channels (5)Manage constant fluctuating attitudes and anxieties of employees on personal aspects, job security, drastic change in work environment(6) Unprecedented and unpredictable exorbitant influence of macro environment in the routine enterprise activities. The chances of non-availability of critical resource due to health issues, the network issues faced in the remote locations, the unpredictable exposure of data - all these were contributing elements that increased the risk management complexity. In future, many IT companies have decided to operate mainly in the WFH mode as the operational expenses are drastically reduced. The implementation of efficient and effective risk management strategies become crucial considering the long-term implementation of ‘not from office’ operating model. The trust of the multinational clients, commitment of meeting the deadlines, maintaining the confidentiality and sensitivity of data, protecting the unintended intrusion from the digital malicious practices - all are the additional significant risks and challenges, as the probability for the occurrence of these events have increased exponentially due to the latest work arrangements. This paper attempts to evaluate the current risk mitigation strategies and analyse the gaps in the current system. The aim is to effectively manage the upcoming threats and risks in the long-term implementation of the current working (WFH) scenarios. The overall objective of the paper is to (1) analyse the present-day risks (2) evaluate the contemporary ideas that could be modified into solid framework for better risk mitigation strategies in long-term (3) what to anticipate in the future risk analysis and management processes related to IT Project Management.

Occupational Stress and its Impact on Work-Life Balance and Psychological Well-being of Remote Working Women Employees in Information Technology Enabled Sector during Covid-19 Pandemic: An Empirical Study in Hyderabad Metro

The author reports the findings of an empirical study on occupational stress and its impact on work-life balance and psychological well-being of remote working women employees of the information technology-enabled sector during the Covid-19 Pandemic in and around Hyderabad Metro, India. This study was carried out during the second wave of the Covid-19 pandemic when it was at its peak during March–June 2021. The survey was carried out using a structured and undisguised questionnaire as a research instrument published on a google form. The link was provided to around 500 women employees of the IT-enabled sector in and around Hyderabad. The study received responses from 255 employees assessing the women employees’ occupational stress and its effect on work-life balance and psychological wellbeing. Before the data analysis, the research instrument was assessed for its internal consistency using a reliability statistic Cronbach alpha, and the overall Cronbach alpha measured at 0.98, occupational stress 0.97, and psychological well-being overall measured at 0.98 indicating the strong internal consistency and reliability of the instrument. The measured Cronbach alpha values are>0.6 indicating the research instrument was consistent and reliable. From the results, it was concluded that there was a statistically significant influence of occupational stress on work-life balance and psychological well-being of remote working women employees of the information technology-enabled sector. © 2021. RIGEO. All Rights Reserved.

Development of Digital Airspace System

The development of smart space and its technical system has expanded the traditional cognition of physical space-time domain. Time and space are essentially integrated and continuous, and they overlap with the information space. The organic integration of the space-time domain with the information space can enable information technology to further its control over the physical space. To address the problems of and needs for airspace management, we propose a digital airspace system and construct a four-dimensional air traffic space-time framework in a physical–information fusion space, realizing the digital reconstruction of airspace management. Furthermore, a set of control theories and methods for digital airspace management is developed. Large-scale computing technology is utilized for analyzing the operating structure and control mode of the digital airspace system, also for decision making and use configuration, thereby laying a theoretical foundation for the coordination of airspace, air traffic flow, and air traffic control. Moreover, we propose suggestions for the development of the digital airspace system in China. A national plan for airspace system development should be formulated to coordinate the civil and military air traffic infrastructure construction. The scientific and technological innovation mechanism should be improved to build an innovation platform for the national airspace system. The overall coordination and resource integration of air traffic control innovation should be strengthened to improve the research and innovation plan for airspace management.

The effective implementation of cloud computing through project management : conceptual framework

Organisations are interested in implementing cloud computing (CC) services, as these services are purported to enable Information Technology (IT) to become efficient and effective. However, CC brings new complexities, risks and implications into IT projects. The objective of this study is two-fold: to determine whether CC projects are significantly different from traditional IT projects and to develop a conceptual framework to effectively manage the implementation of CC projects. More specifically, the study evaluated project complexities brought about by CC, and explored the project management knowledge area and approaches required to implement CC. The literature review revealed that CC contributes to the complexity of projects and there are 18 core CC project complexity factors which are key to the successful implementation of CC projects. Apart from these 18 factors, there are 78 other factors which are important for both cloud and traditional IT projects which need to be looked at. Secondly, it is vital to understand which project management knowledge subjects are key to successfully implement cloud projects. Five (5) key knowledge areas have been identified that are linked to the complexity factors. Finally, it is suggested that an agile approach be used when implementing CC projects.