Information Technology Capabilities Research Articles

Smart, sustainable, and resilient food supply chains in disruptive events context

AbstractFood systems include dynamic and complex networks made up of all the actors, processes, and infrastructures, as well as their interactions. Because of the growing supply chain's (SC) vulnerability, fragility, and operational disturbances, managing disruptions has become a crucial problem in the food SC. Thus, companies aim to improve their resilience to deal with unexpected conditions. Thus, this study aims to analyze and frame the food SC's resilience, sustainability, and smartness considering different causal conditions (e.g., digital technology adaption, providing traceability, and enhancing collaboration). This study also analyzes the numerous and complex linkages between outcome and causal variables. Thus, this study includes data on the food industry operating in Turkey. The Fuzzy Set Qualitative Comparative Analysis has been used to analyze different companies' data. SC resilience performance conditions have been determined and analyzed. According to the result of this study, it can be said that enhanced flexibility structure and adaptability skills in the SC, increased IT capability, and integration of digital technologies into the SC process are the key components for achieving high SC resilience, sustainability, and smartness in the food SCs. This study suggests various implications for policymakers and managers in the food SCs.

Exploring Information Technology Capabilities from Multiple Aspects of the Resource-Based Theory

Exploring Information Technology Capabilities from Multiple Aspects of the Resource-Based Theory

The Influence of It Governance and It Capability on The Performance of Private Higher Education Institutions: The Mediation Role of Performance Management Systems

This study examines the effect of information technology (IT) governance and IT capability on the organizational performance of private Higher Education Institutions (HEI) with a performance management system as a mediating variable. This quantitative study uses primary data from questionnaires distributed to respondents online. Respondents in this study were 270 management and IT management of private universities on the island of Sumatra. This study used a sample of 90 private HEIs. Furthermore, the data was processed using Partial Least Square (PLS) technique. The results are that the performance management system partially mediates IT governance with organizational performance, while IT capability mediates fully with organizational performance. IT capabilities can encourage organizational performance through a good performance management system. Theoretically, it contributes to implementing technological resources mobilized in the performance management system to improve college performance. College management should consider developing technology and performance measurement systems to achieve sustainable competitive advantage.

Framing Analysis: Do Illegal Online Loans Have Fraud

This study aims to examine how the framing of news illegal online loan fraud in online mass media which is then used as information to find out the causes of the fraudulent practices. The Pan and Kosicki framing analysis method, which was extended with the fraud hexagon theory, were used. The sites in this study were online mass media, particularly tribunnews.com and kompas.com, reporting cases of fraud committed by illegal online lending companies. The results of the framing analysis on the news published by Tribunnews.com show that illegal online lending companies have committed fraudulent practices to their customers and their existence is very disturbing to the public. Kompas.com uses a more preventive method by revealing the ways that the people should do to avoid these traps and fraud. The results of the analysis using the fraud hexagon theory show that fraudulent practices committed by illegal online lending companies are caused by pressure from capital owners, information technology capabilities owned, broad market opportunities, rationalization that people need fast funds, ego, and binding agreements as a form of collusion. The increasing role of the government in providing protection for the public in online transactions is an important implication of this research.

Technology Infrastructure and Business Performance of Commercial Banks in Kenya

The general objective of the study was to examine the role of technology infrastructureon business performance of Commercial Banks in Kenya. The philosophy that guided the research is positivism philosophy. The study adopted correlational research design. The target population was commercial Banks in Kenya register by the Central Bank of Kenya. The population consisted of all 42 commercial banks in Kenya. Respondents’ population comprised of five top managers from each bank translating to 210 top managers. Slovin’s formula was used to calculate the sample size. Purposive sampling technique was used to select 138 top managers of the 42 commercial Banks in Kenya. This study used a self-administered, closed and open-ended questionnaire to obtain primary data. A pilot study was conducted to test the validity and reliability of the data collection instrument. Quantitative data was collected and analyzed in this study by calculating the response rate with descriptive statistics such as mean, standard deviation, median and proportions using the Statistical Package for Social Sciences (SPSS) version 24). Regression analysis and correlation analysis was used to carry out inferential data analysis to determine the direction and strength of the relationship between the independent and the dependent variables. In order to test the influence of information technology capability on business performance of Commercial Banks in Kenya, the study employed a hierarchical regression analysis with moderation. The study results were presented through use of tables and figures. The study concludes that technology infrastructure has a positive and significant effect on business performance of Commercial Banks in Kenya. The study revealed that hardware/Software, network and database influence business performance of Commercial Banks in Kenya. This implies that improvement in information technology infrastructure (hardware/Software, network and database) would lead to improvement in business performance of Commercial Banks in Kenya. The study recommends that the management of commercial banks in Kenya should ensure they had adequate and up to date hardware/Software to enable their employees improve their productivity.

Technology Processes and Business Performance of Commercial Banks in Kenya

The general objective of the study was to examine the role of Technology Processes on business performance of Commercial Banks in Kenya. The philosophy that guided the research is positivism philosophy. The study adopted correlational research design. The target population was commercial Banks in Kenya register by the Central Bank of Kenya. The population consisted of all 42 commercial banks in Kenya. Respondents’ population comprised of five top managers from each bank translating to 210 top managers. Slovin’s formula was used to calculate the sample size. Purposive sampling technique was used to select 138 top managers of the 42 commercial Banks in Kenya. This study used a self-administered, closed and open-ended questionnaire to obtain primary data. A pilot study was conducted to test the validity and reliability of the data collection instrument. Quantitative data was collected and analyzed in this study by calculating the response rate with descriptive statistics such as mean, standard deviation, median and proportions using the Statistical Package for Social Sciences (SPSS) version 24). Regression analysis and correlation analysis was used to carry out inferential data analysis to determine the direction and strength of the relationship between the independent and the dependent variables. In order to test the influence of information technology capability on business performance of Commercial Banks in Kenya, the study employed a hierarchical regression analysis with moderation. The study results were presented through use of tables and figures. The study concludes that technology processes has a positive and significant effect on business performance of Commercial Banks in Kenya. The study revealed that idea generation, technology acquisition and technology Implementation influence business performance of Commercial Banks in Kenya. This implies that improvement in information technology processes (idea generation, technology acquisition and technology Implementation) would lead to improvement in business performance of Commercial Banks in Kenya. Based on the findings, the study recommends that the management of commercial banks in Kenya should ensure they have in place an effective plan for idea generation, technology acquisition and technology Implementation.

An Empirical Analysis of New Product Development Success Among Automotive Industry Vendors in Malaysia

New product development in the automotive industry necessitates significant upfront investment, given the uncertainty of a product's competitiveness upon market launch. Hence, industries strive to comprehend and evaluate crucial success factors during implementation phases. This paper delves into the findings of an empirical qualitative analysis study on the success of New Product Development (NPD) in order to provide deeper insights into these success factors. The study delineates three primary dimensions: IT capability, new product development process, and new product development strategy. Conducted within the Malaysian automotive industry, the empirical results affirm the criticality of these factors to success.

The Evolution of Consumer Adoption in AI-Enhanced Social Commerce

The COVID outbreak caused governments worldwide to put social distancing regulations, ban physical contact, and close physical enterprises, which changed how multitudinous businesses operated. Due to the epidemic, businesses were impelled to modify their business plans by incorporating the current electronic system of operation, or electronic commerce. Electronic commerce, ore- commerce, enhanced businesses' external connections with their stakeholders. multitudinous businesses stopped operating their physical stores and started up, or bolstered, their online presence by moving toper- existing- commerce platforms (Chengeta, 2022). The United Nations Conference on Trade and Development (UNCTAD) 2021 report states that, in distinction to 2018, there was an unexpected 4 rise in global- commerce in 2020. demonstrating the significant increase in e- commerce, which includes business- to- business (B2B) and business- to- consumer (B2C) deals, and the growing significance of online exertion (UNCTAD, 2021). Indeed, while demand shifted from physical stores to online retailers, certain- commerce companies outperformed others in terms of digital addition. predicated on gross wares value (GMV), e-commerce companies like Alibaba, Amazon, JD.com, and Pendulous ranked as the top four B2Ce- commerce enterprises in 2020 (UNCTAD, 2021). Businesses with significant drops in their 2020 GMV compared to 2019 were Expedia, Booking goods, and Airbnb (UNCTAD, 2021). Because of their proficiency with Artificial Intelligence (AI), the top- ranked e- commerce companies demonstrated strong performance in digital addition (Micallef and Gupta, 2021). Thanks to large data, artificial intelligence (AI) has come a technical priority. for multitudinous online retailers in recent times (Davenport Tal, 2018). The use of AI has increased by over 300 in the last numerous times and has the implicit to be profitable for businesses. exploration and examination of the use of AI one- commerce platforms are long overdue. To increase the perceived demands of guests being satisfied, the commerce effectiveness of AI operations one- commerce platforms is a vital concern. E-commerce platforms produce a competitive edge by virtue of their distinct and delicate to replicate characteristics, as demonstrated by the IS literature (Schreyer, 2012). Former studies on AI operations emphasize that to give AI capacity value, organizational and mortal resources are demanded the factory of Ramsbotham teal. ultimate of the disquisition on AI operations in e- commerce has concentrated on handover and operation oddities (Khari, 2020). Consumer- AI operation commerce effectiveness has entered lower attention, and as a result, the benefits of AI operation Ine- commerce have not been fully appreciated. The operation's end stoners, or consumers, anticipate a positive hassle with slice- edge technical apps one- commerce platforms. To close this gap, the current study examines the unique advanced technologies and platform structures one- commerce platforms as AI capabilities that elicit favourable sentiments about consumer participation. It does this by erecting on earlier disquisition from the viewpoint of the consumers (Howard and Roswell- Jones, 2019). This study specifically assesses chatbots, image quest, recommendation machines, and post- purchase backing as AI factors in an online store, and how well they communicate with guests to draw in favourable observed(behavioural) and unobserved(cerebral) engagement stations. Using the instigations- organism- response (S- O- R) model, this study investigates how consumers' behavioural engagement stations(R) are sparked by AI rudiments(S) in response to their cerebral engagement(O) and attention to social comparison (Congeal, 2019). When a consumer interacts with the AI features on and- commerce platform, they witness a happy, fulfilling state of mind known as cerebral engagement. This state is characterized by devotion, absorption, and vitality. The response, which was behavioural the term" engagement" describes the ongoing, visible relations that stoners have with thee- commerce platform because of their positive perceptions of the platform and their relations with the AI rudiments that are there (Luetta., 2019). Literature on AI operations and IT capabilities in information system disquisition is consulted in this study. Also, by using the scale, we created a check instrument to measure guests' satisfaction with AI capabilities and their stations about consumer engagement. development morals set up in the literature on operation information systems (Mackenzie Tal., 2011). This is how the rest of the composition is structured. The literature on the S- OR model, customer involvement, and the history of thee- commerce platforms used for the study is curtly introduced in the following section. Next, the study's abstract frame, hypotheticals, and explanations for the AI constructs are established. The process is also described, and initially, the analysis's outgrowth and interpretation. In conclusion, we go over the results and point out the implications, constraints, and future disquisition directions of the work.

How do small-to-medium-sized e-commerce businesses stay competitive? Evidence on the critical roles of IT capability, innovation and multihoming

PurposeSmall-to-medium-sized enterprises (SMEs) in e-commerce often invest in information technology (IT) to stay competitive. However, whether and how IT capability (ITC) translates into financial performance requires further research. This paper examines the role of ITC in enabling value proposition innovation (VPI) as an important mechanism that improves financial performance for Chinese e-commerce SMEs during the COVID-19 pandemic. We argue that ITC is critical for enabling innovation because it elevates SMEs’ understanding of changing customer needs, especially when SMEs operate on multiple e-commerce platforms (multihome).Design/methodology/approachWe used partial least squares structural equation modeling (PLS-SEM) and tested the hypotheses that ITC mediated by VPI and moderated by multihoming increases the financial performance of e-commerce SMEs through a survey among 206 Chinese SMEs operating on Taobao.FindingsWe find that not only higher levels of ITC lead to better financial performance, but also that the effect is fully mediated by VPI. Moreover, the effect of ITC on innovation is enhanced when vendors operate on multiple platforms.Originality/valueThe study identifies VPI as an important mechanism through which SMEs can leverage their ITC to adapt, innovate and thrive in competition. Our work suggests that using technology to develop innovative ideas and identify opportunities (which are reflected in VPI) is key to success and that doing so is more likely when vendors multihome. Thus, this study contributes to the innovation literature by explicating a concrete link between ITC, multihoming, VPI and increased financial performance. Different e-commerce stakeholders, including SME owners, IT and service providers and e-commerce platforms, can benefit from the findings of this work.

THEORETICAL FRAMEWORKS SUPPORTING IT AND BUSINESS STRATEGY ALIGNMENT FOR SUSTAINED COMPETITIVE ADVANTAGE

In today's dynamic business environment, the alignment between information technology (IT) and business strategy is critical for organizations seeking sustained competitive advantage. This paper presents a comprehensive examination of theoretical frameworks supporting this alignment, aiming to provide insights into how organizations can effectively integrate IT capabilities with strategic objectives. The theoretical foundations explored include the Resource-Based View (RBV), which emphasizes leveraging unique resources and capabilities to achieve competitive advantage. Additionally, the Dynamic Capabilities Framework underscores the importance of an organization's ability to adapt and innovate in response to changing market conditions, highlighting the role of IT in facilitating agility and flexibility. The Strategic Alignment Model offers a structured approach to ensuring coherence between business strategy, IT strategy, and organizational infrastructure, enabling seamless integration and alignment. Value Chain Analysis provides a framework for understanding how IT can add value across different stages of the value chain, informing strategic decision-making and resource allocation. Moreover, IT Governance Frameworks, such as COBIT and ITIL, offer guidelines for effective management and governance of IT resources to support strategic objectives. Business Process Reengineering (BPR) is also examined as a methodology for redesigning business processes to align with strategic goals and leverage IT capabilities. Through an exploration of these theoretical frameworks, this paper aims to equip organizations with the knowledge and tools necessary to achieve sustained competitive advantage through the strategic alignment of IT and business strategies. Keywords: Theoretical Frameworks, IT, Business Strategy Alignment, Sustained Competitive Advantage.

Determinants of BPR Competitiveness in New Normal Era

As the rural bank in Indonesia, Bank Perkreditan Rakyat (BPR) serves people with limited products and services and is less regulated compared to Commercial Banks. During the COVID-19 pandemic, the growth rate of BPR slowed down. We developed a hypothesis on the negative influence of financial technology (fintech) on the competitiveness and performance of BPR. Using all BPR companies and 22 Fintech Lending companies as samples to measure the HHI and Lerner Index, we found that BPR and Fintech Lending companies were competing in an unconcentrated market. Several variables could not be examined while studying the determinants of BPR’s competitiveness, including Regional GDP, BOPO, third party funds, Loan Credit, ROE, NIM, and CAR. Several determinants, such as the NPL, Fintech Lending, and COVID-19 pandemic, were found to have significant negative impacts on the BPR’s competitiveness. Interestingly, BPR’s banking digitalization, as represented by its IT capability, was found to be not significant in this study.

Bridging versus buffering: how IT capabilities and dependence advantage shape responses to supply chain disruptions?

PurposeDrawing upon resource dependence theory, this study aims to examine how a firm’s information technology (IT) capabilities (i.e. IT integration and IT reconfiguration) influence its responses to disruptions – bridging with a current supplier and buffering with an alternative supplier. We further examine how such relationships are moderated by the firm–supplier relative dependence (i.e. firm dependence advantage and supplier dependence advantage).Design/methodology/approachBased on data from 141 match-paired surveys of firms in China, we test our model.FindingsOur study finds that IT integration positively influences bridging and IT reconfiguration positively influences buffering. Furthermore, our findings indicate that the positive impact of IT integration on bridging is negatively influenced by the firm’s dependence (FD) advantage but positively moderated by the supplier’s dependence advantage. By contrast, the positive impact of IT reconfiguration on buffering is negatively influenced by the FD advantage.Originality/valueOur study provides a more nuanced insight into the effects of IT capabilities on disruption responses and a better understanding of the buyer–supplier dependence boundary conditions under which these effects vary.

A Time-Lag Study of the Effect of Organisational Capital on Innovation in Australia SMEs

This study explores the strategic links between organisational capital and innovation performance in Australian SMEs. This study classified organisational capital as information technology as per hardware and software; and equipment or machinery that was applied in the firm. A sample involving SME from various industries was adapted from the Business Longitudinal Database (BLD) from the Australian Bureau of Statistics (ABS). The analyses validate that information technology capabilities is essential for achieving innovation performance. However the relationship decline over time for different type of innovation. Thus, SME managers should be carefully in investing in appropriate information technology in order to facilitate innovation in their firm.
 Key Words: SMEs, Organisational capital, Innovation, Australia

The business of news in the AI economy

AbstractThis article considers the impact of AI on the economy and financing of journalism organizations. AI has structural implications on the news media beyond the practice of journalism and the management of news as a process. AI also shifts the premises of competition, competitive advantage, mergers and acquisitions, and IT capabilities in the news industries. Not least, it fundamentally challenges journalism's traditional business model. Considered hereunder is the two‐sided market model, journalism's traditional platform function, its network effects, and its public good characteristics. The aim of the article is, thus, to reconceptualize core economic features of the news industries in the context of AI to provide a vocabulary with which to assess the economic future of journalism in a data‐driven platform economy.

The mediating role of information integration: information technology capabilities and supply chain resilience in Ugandan agro-food processing firms

PurposeThis paper aims to investigate the relationship between information technology (IT) capabilities, information integration and supply chain resilience within the context of a developing country.Design/methodology/approachEmploying a structured questionnaire survey, the study collected cross-sectional data from 205 agro-food processing firms in Uganda, drawn from a sample of 248. The data were subsequently analyzed using SPSS version 27 to validate the hypothesized relationships.FindingsThe study findings revealed that IT capabilities and information integration are positively and significantly associated with supply chain resilience. Moreover, it established a positive and significant link between IT capabilities and information integration. The results further revealed both IT capabilities and information integration account for 62.2% of the variance in supply chain resilience (SCRES) in agro-food processing firms in Uganda. Notably, the findings revealed the partial mediating role of information integration, addressing the need to understanding the mechanisms through which IT capabilities influence SCRES.Research limitations/implicationsFirst, the study used a cross-sectional design which makes it difficult to test causality. Some of the study variables need to be studied over time due to their inherent behavioral elements such as collaboration and information sharing. Hence, future research that could, where possible, collect longitudinal data on the study variables would add value to the findings. Second, the study was limited to agro-food processing firms in Uganda in selected districts of Kampala, Wakiso, Mukono and Jinja. Further research needs to be done in other sectors such as service industry and other geographical locations in Uganda and other developing economies to provide more generality of the findings. Third, the study was based on IT capabilities, information integration and supply chain resilience. There are other variables that affect supply chain resilience such as business continuity planning strategy, interactions between teams within an organization in building resilience, supply chain velocity, system orientation and flexibility among others which can be interesting for further research.Practical implicationsManagers are advised to motivate their IT-related personnel. Efficient use of IT systems by staff, especially who are skillful at self-study, enhances their ability to respond to disruptions accordingly. This enhances SCRES. Additionally, to get feedback from supply chain stakeholders, agro-food processing firms should assess the quality of their supply chain services through using IT capabilities as well as integrating their information.Originality/valueThis study contributes to existing literature by adopting information processing perspective to provide an empirical understanding of IT capabilities and information integration as key resources and capabilities essential for information processing in building SCRES. Furthermore, the study introduces the novel insight of the mediating role of information integration as a pathway in which IT capabilities enhance SCRES in agro-food processing firms in Uganda.

IT capability and innovation

We propose that information technology (IT) capability promotes innovation performance by facilitating knowledge-intensive assets. We use firms listed on InformationWeek 500 as a measure of IT capability, finding that IT capability positively impacts firm innovation. We further determine that IT capability is important in innovation, indicating that firms may facilitate knowledge assets by advancing networks and sharing information efficiently. Furthermore, the relationship between IT capability and firm innovation is more pronounced for firms with more intense competition because innovation is more critical in competitive high-tech industries. By fostering knowledge sharing, our study can provide a more nuanced understanding of IT's role in impacting firm innovation in an increasingly complex environment. This study contributes to the literature on innovation and the economic consequences of IT capability.

Digital Transformation of Incumbent Pipeline Firms through Platformization

ABSTRACT Advancements in digital technology necessitate a shift from traditional linear buyer-supplier value chains to a network-centric approach facilitated by digital platforms. Despite digital platforms being a dominant model for transformation, limited research has explored the enablers for incumbent pipeline firms to embrace platformization. To address this gap, this study reviews existing literature on digital transformation, identifying nine enablers for digital platformization: changing client behavior, information technology (IT) capabilities development, structural efficiencies, disruptive competitive forces, scope advantages, economic triggers, disruptive third-party technology, creation of autonomous corporate structures, and regulatory compliance. Case studies of platformization in diverse industries are analyzed using the modified total interpretive structural modeling (m-TISM) approach, resulting in a hierarchical model with five levels. This model delineates interrelationships among trigger events, external enablers, internal organizational enablers, process enablers, and outcome drivers. Furthermore, the study highlights that the creation and extraction of value from digital platforms are operationalized through e-business strategies, contributing insights to e-business literature by discussing the implications of these enablers on dimensions such as commerce, collaboration, communication, connection, and computing.

Information Technology Capability, Managerial Ability, and Financial Reporting Quality: A Research Note

ABSTRACT The role of a firm’s information technology (IT) capability and managerial ability on financial reporting quality has been documented in prior literature. However, scant empirical work exists on the moderating effect of managerial ability on a firm’s IT capability and its impact on financial reporting quality. Drawing on the resource-based view of the firm and a sample of firms from 2000 to 2013, we predict and find that InformationWeek 500 (IW500) firms with high-ability managers are associated with better financial reporting quality than non-IW500 firms. Specifically, we find that IW500 firms have better financial reporting quality and are less likely to restate their financial statements in subsequent periods and the interaction of IT capability and managerial ability improves financial reporting quality. Our findings document the importance of IT and the moderating effect of managerial ability on IT in influencing financial reporting quality. Data Availability: Data are available from the public sources cited in the text. JEL Classifications: M40.

Educational Opportunities in Correctional Facilities: Prospects of Distance Learning

Correction and re–education of a convict in prisons is possible through the education system, where it is necessary to choose the appropriate technology and the most important is the auxiliary role of the computer in the learning process. Distance education, using the capabilities of information and communication technologies of education, provides a fundamentally new level of accessibility of education while maintaining its quality by creating a mobile educational environment and reducing unit costs per student in comparison with traditional systems. Both motivational and intellectual readiness of convicts for the learning process using IT are important conditions in the training process of convicts.

Conceptualization and measurement of owner BIM capabilities: from a project owner organization perspective

PurposeBuilding Information Modeling (BIM) capabilities have been studied at the individual, project, organizational, and even industry levels to ensure the realization of BIM value in the architectural, engineering, construction, and operation industry. However, limited research has focused on a project owner organization perspective to investigate owner BIM capabilities that are required to ensure effective project management and delivery. This present study aims to propose an indicator framework to evaluate owner BIM capabilities at the organizational level.Design/methodology/approachLeveraging the existing literature on BIM capabilities and synthesizing insights from the resource-based view and information technology capabilities research, this study conceptualizes the BIM capabilities of project owner organizations and offers a framework of indicators for measurement. Semi-structured interviews with BIM experts and a questionnaire survey were conducted to identify key indicators affecting owner BIM capabilities. A six-dimensional structural equation model with 29 indicators was then established.FindingsThe findings highlight the multidimensionality of owner BIM capabilities and show that process capabilities play a crucial role in enhancing owner BIM capabilities, while technical capabilities are considered as the least important aspect.Research limitations/implicationsThe study sheds light on the key role of project owner organizations in ensuring BIM value and suggests that project owners focus more on the organizational processes of introducing BIM in managing projects.Originality/valueThis study reconceptualizes owner BIM capabilities drawing on the idea of resource-based view and information technology capabilities and highlights the important dimensions and indicators of owner BIM capabilities at the organizational level.