Information System Project Research Articles

Critical success factors for knowledge management systems in new product development

ABSTRACT Several studies have sought to identify the factors that are associated with successful KMS (knowledge management system) projects. Such KMS success models, however, disagree on which factors to include. To advance this knowledge, the present study uses a grounded theory approach involving interviews with NPD (new product development) professionals at 24 companies. The data analysis identifies 46 success factors, which are organized into 19 dimensions under eight categories. Using these dimensions and categories, a KMS success model is developed. The study provides two main contributions: (1) a more detailed account of factors influencing KMS success, and (2) the identification of four overall characteristics that set KMS projects apart from other enterprise information system projects. The detailed account of the conditions for KMS success provided by the present study may support the design of future KMS studies by clarifying the variables that need to be considered.

Decolonizing IS through tecnologia social: Fostering epistemic plurality in the design of solidarity cryptocurrency in Latin America

AbstractWesternised paradigms dominate the information systems (IS) field, often overshadowing alternative epistemologies. This study challenges the prevailing hegemonic view and contributes to the decolonization of IS research and practice by proposing a Latin American and decolonial approach to technological development that emphasises community centrality and epistemic justice through recognition of local knowledges and Indigenous traditions. Using design ethnography, we follow the development of a solidarity cryptocurrency in a Brazilian favela. Our paper offers two key contributions. By introducing tecnologia social, an underrepresented perspective in IS, we highlight ecology of knowledges, centrality of the local and decolonial reconfiguration as principles that can enrich the understanding of IS projects from a decolonial perspective. In addition, we propose a new concept—epistemic dialogical tension—as a process wherein different epistemologies coexist and accommodate each other, encouraging a dynamic interplay of distinct human experiences and worldviews. It offers new paths to IS scholars and practitioners in navigating the complexities of epistemic plurality. We argue that tecnologia social and epistemic dialogical tension provide fertile ground for developing reimagined, decolonized approaches where multiple epistemologies can coexist, favouring the often‐silenced communities they are intended to benefit.

The Frank-Wulf method in modeling information systems

Subject of research: the process of choosing the best option for the structure of an information system under given conditions at the design stage. Purpose of research: to increase the efficiency and quality of the validity of decision-making, to reduce time and financial costs when choosing the structure of an information system at the design stage. Methods and objects of research: the object of research is an information system. The problem of nonlinear programming is formulated. A mathematical model of choosing the optimal variant of an information system is presented. By the method of expert assessments, information system projects with point values are determined. Information system projects with maximum values of scores are selected to determine the optimal option. The method of the conditional Frank-Wolf gradient determines the optimal solution of a nonlinear mathematical model. The essence of gradient methods is a sequential change in the value of the objective function when moving from the starting point of the domain of acceptable solutions to the optimal value of the function. The algorithm of the Frank-Wulff method includes the following steps: determining the initial value of the point of the domain of acceptable solutions, calculating the gradient, determining the optimal solution to a linear programming problem, moving to a new point, checking the condition for the end of the iterative process. The iterative process of determining the optimal solution ends when the calculated value of the calculation accuracy is less than the given value. Main results of research: preliminary projects of the information system were determined using the method of expert assessments, the optimal solution of the mathematical model of nonlinear programming by the Frank-Wolf method was found. A mathematical model for determining the optimal design of an information system will improve the efficiency and quality of the validity of decisions made, reduce financial costs and design time of information systems. The results obtained can be used in further research on this topic.

AUTOMATION IMPROVEMENT FOR GIS-BASED APPLICATIONS DEPLOYMENT IN FAST GROWING HIGH SCALABILITY DATA-ROOMS

This paper presents the viability and importance of automation in deploying and managing software systems to reduce costs. Automation allows for optimizing time spent on resource deployment and configuration and simplifying the upgrade process. A real-world geographic information system (GIS) project illustrates these improvements by automating WGS84 & STEREO70 conversion modules for software systems.

Researcher-Practitioner Collaboration in Action Design Research

Action Design Research (ADR) is a well-known research method within Design Science Research (DSR). An essential characteristic of the ADR method is the need for researcher-practitioner collaboration (RPC). While there is abundant research on RPC regarding information systems projects in general concerning explanatory and normative knowledge, there is very limited prescriptive knowledge on how to execute RPC in ADR projects. Successful collaboration in ADR projects is imperative since the development of socio-technical IT artefacts requires frequent interaction in organisational contexts. However, RPC can be hard to manage due to competing interests. Therefore, the purpose of this paper is to present prescriptive knowledge for how to manage RPC. We have analysed a collaborative ADR project consisting of several researchers and practitioners. Based on a grounded theory approach, we have developed theoretical models based on challenges identified in an ADR project. The models provide prescriptive knowledge regarding: shape the IT artefact based on organisational intervention, exploit the mutual dependency between developing design principles and IT artefacts, and contextualise and generalise learning. Each model involves logical relationships between: conditions for the challenges, actions taken to address the challenges and consequences of the actions taken. The guidelines were deducted from the models and consist of recommendations that could be considered in future ADR projects.

Analysis of the Web Development of Piksi Ganesha Polytechnic Campus Students With the Integration of the MBKM Program Menu in the Student Information System Project

Analysis of the Web Development of Piksi Ganesha Polytechnic Campus Students With the Integration of the MBKM Program Menu in the Student Information System Project

Role of Strategic Human Resource Management and the Development of Information Systems for the Enhancement of Libraries

Human Resource Management (HRM) plays a significant role in incorporating HRM into the library planning procedure, which enhances Human Resource (HR)'s capacity to foresee the requirements of its users. Efficiently managing the HR of a library is crucial for achieving the library's objectives. The synchronization of HRM refers to the integration of choices about employees with decisions regarding the desired goals of a business. The primary fields of concentration should be diversity, hiring, preservation, personnel growth, and workers' quality. When these tasks are effectively organized and executed, they contribute to achieving the library's objective by using individuals with appropriate expertise in suitable roles. The study's primary goals were to evaluate the current state of HRM, its impact on strategic leadership, and the growth of library Information Systems (IS) projects and services. To achieve these goals, the researcher used the case study. The sample only consisted of Libraries with abundant resources, encompassed a minimum of 0.1 million bound quantities, offered access to digital Databases, and employed at least four qualified librarians throughout the data collecting period. Some libraries had already begun the planning procedure, while others were on the verge of starting it. This research included a combination of qualitative and quantitative methodologies. The data collection tools used were self-administered and semi-structured surveys. The findings indicate a robust correlation between HRM and the advancement of strategic planning in libraries. The growth of workers, staff inspiration, and work happiness should be considered.

Can nudging with descriptive norms help internal auditors stop runaway information systems projects?

AbstractAlthough internal auditors are expected to play an important role in corporate governance, they are not always effective in bringing their message to management’s attention when they observe that a risky course of action is being taken that could harm the organization. When information systems projects go awry, for example, internal auditors often struggle to get managers to listen to their warnings. Instead, managers may turn a deaf ear to the auditor’s warnings. In this paper, we build on the idea that internal auditors can follow an approach that combines two elements to reduce this so-called deaf effect: (1) the auditor can apply communication techniques to more effectively deliver the message, and (2) the internal auditor can develop a relationship with the manager such that the auditor is viewed as a ‘partner’ rather than an ‘opponent.’Following a mixed method approach, we examined how ‘nudging with a descriptive norm’ as a communication technique could help internal auditors to reduce the deaf effect and how this can be understood in the context of the auditor-manager relationship (AMR). We conducted two experiments showing consistent evidence that both (1) nudging with a descriptive norm and (2) AMR, had significant indirect effects on the deaf effect that were mediated through perceived social norms. A complementary series of ten interviews with Chief Audit Executives shed further light on how internal auditors could apply ‘nudging with a descriptive norm’ as a communication technique, and what should be considered, including the auditor-manager relationship. Implications for both internal audit research and practice are discussed.

A Sugeno ANFIS Model Based on Fuzzy Factor Analysis for IS/IT Project Portfolio Risk Prediction

Risk inherence jeopardises Information System (IS) and Information Technology (IT) Project Portfolio Management (PPM) to realise thestrategic objectives. Previous studies have mainly provided Artificial Intelligence (AI) and statistical models to predict the overall riskof IS/IT project portfolio, whereas neuro-fuzzy models were rarely used. This paper proposes a Sugeno Adaptive Neuro-Fuzzy InferenceSystem (ANFIS) model based on Fuzzy Factor Analysis (FFA) named ANFIS-OPR to predict the overall risk of IS/IT project portfolio fromhistorical IS/IT project risk data. The ANFIS-OPR inputs are the relevant factor loadings resulting from the FFA application on the IS/IT projects risks set to cope with the curse of dimensionality. Then, the Sugeno ANFIS model is adopted to give strategic interpretability to the predicted IS/IT project portfolio overall risk by implementing the IS/IT Project Management Office (PMO) expert knowledge, represented by fuzzy rules, on the relationship between IS/IT project portfolio strategic alignment and the IS/IT projects risks. The ANFISOPR outputs are the predicted Overall Portfolio Risk (OPR) and Root Mean Square Error (RMSE). The paper also presents an IS/IT PMO case study that shows the proposed ANFIS-OPR efficacy, which predicted the OPR values closely to the OPR estimates with an accepted RMSE of 0.108. The proposed ANFIS-OPR is a novel intelligent decision-making tool that enables the IS/IT PMO to monitor the OPR, considering its linkage with strategic alignment; thus, contingency plans can be carried out appropriately while ensuring that the IS/IT project portfolio is strategically aligned.

Management of information systems projects in virtual environments and distributed teams

In today's business environment, effective information systems project management has evolved with the increasing adoption of virtual environments and distributed teams. This article addresses the challenges and best practices in managing information systems projects in virtual contexts, where teams work remotely and collaborate through digital tools. It highlights the advantages and pitfalls of this modality, as well as strategies to maximize efficiency and communication in this type of projects.In this context, the article addresses the challenges and best practices in managing information systems projects in virtual environments and with distributed teams. Through a comprehensive review of the current literature and the analysis of relevant cases, key strategies to optimize communication, coordination and success in this type of projects will be explored.

Emerging technologies in information systems project management

The article discusses emerging technologies in information systems project management. Project management is a modern discipline that began to take shape from 1900 and has evolved and adapted to the needs of society and business. Emerging technologies such as artificial intelligence, blockchain, augmented and virtual reality, and process automation are transforming the way information systems projects are managed. These technologies can be used to analyze large amounts of data, ensure data integrity and security, visualize a project's design and perform virtual testing, and automate tasks to reduce project time and cost. It is important for companies to be aware of these technologies and use them effectively to improve the efficiency and profitability of their projects.

Risk management in large-scale information system projects

This article deals with project management in information systems, whose relevance lies in the vital importance of these systems in modern companies. Information systems are essential for decision making and data management in today's interconnected world. Project management, on the other hand, coordinates elements such as scope, resources, costs, schedules and risks to achieve defined objectives. The systems development life cycle (SDLC) structures the process, encompassing phases such as scope definition, planning, execution, monitoring and closure. These phases are integrated with risk management, which identifies, evaluates and mitigates threats and opportunities. Mitigation strategies act before adversity, while contingency planning prepares for the unforeseen. That is why risk management is integrated throughout the project life cycle to anticipate and address challenges. The combination of both aspects is critical in a constantly evolving technology environment. In addition, organizational culture and communication play a critical role. A culture of awareness and accountability, transparency in communication and active stakeholder participation are essential. Training and continuous adaptation allow learning from past experiences and improving practices.

The impact of usability in information technology projects

Achieving success in information system and technology (IS/IT) projects is a complex and multifaceted endeavour that has proven difficult. The literature is replete with project failures, but identifying the critical success factors contributing to favourable outcomes remains challenging. The triad of Time-Cost-Quality is widely accepted as key to achieving project success. While time and cost can be quantified and measured, quality is a more complex construct that requires different metrics and measurement approaches. Utilizing the PRISMA Methodology, this study initiated a comprehensive search across literature databases and identified 142 relevant articles pertaining to the specified keywords. A subset of ten articles was deemed suitable for further examination through rigorous screening and eligibility assessments. Notably, a primary finding indicates that despite recognizing usability as a critical element, there is a tendency to neglect usability enhancements due to time and resource constraints. Regarding the influence of usability on project success, the active involvement of end-users emerges as a pivotal factor. Moreover, fostering the enhancement of Human-Computer Interaction (HCI) knowledge within the development team is essential. Failure to provide good usability can lead to project failure, undermining user satisfaction and adoption of the technology.

The impact of usability in information technology projects

Achieving success in information system and technology (IS/IT) projects is a complex and multifaceted endeavour that has proven difficult. The literature is replete with project failures, but identifying the critical success factors contributing to favourable outcomes remains challenging. The triad of Time-Cost-Quality is widely accepted as key to achieving project success. While time and cost can be quantified and measured, quality is a more complex construct that requires different metrics and measurement approaches. Utilizing the PRISMA Methodology, this study initiated a comprehensive search across literature databases and identified 142 relevant articles pertaining to the specified keywords. A subset of ten articles was deemed suitable for further examination through rigorous screening and eligibility assessments. Notably, a primary finding indicates that despite recognizing usability as a critical element, there is a tendency to neglect usability enhancements due to time and resource constraints. Regarding the influence of usability on project success, the active involvement of end-users emerges as a pivotal factor. Moreover, fostering the enhancement of Human-Computer Interaction (HCI) knowledge within the development team is essential. Failure to provide good usability can lead to project failure, undermining user satisfaction and adoption of the technology.

Strategic Identification and Selection of Information Systems Projects

Strategic Information Systems Planning (SISP) stands at the intersection of technology and organizational strategy, serving as a guiding compass for businesses navigating the increasingly complex digital landscape. This research report explores the critical aspects of Strategic Information Systems Planning (SISP), focusing on various approaches to SISP and best practices to avoid common mistakes during the process. Systems analysts play a pivotal role in this process, ensuring the alignment of IS projects with organizational goals and objectives. By examining different SISP approaches and highlighting best practices, this report aims to provide valuable insights into effective project identification and selection for achieving organizational success.

Measuring the Performance of Information Systems Project Managers: Indicators and Metrics

Measuring performance is a process used in the domain of project management and quality processes to determine and communicate status and accomplishments measured against specific objectives, schedules, and milestones. This paper is concerned with the calculation of performance indicators of Information Systems Project Management (ISPM). It clarifies the relationships between ISPM domains, performance metrics, and performance indicators. This paper presents a proposed list of metrics for ISPM. Based on these ISPM metrics and a combination of statistical techniques, we built a model for calculating ISPM performance indicators. The quality reviewers can use this model to evaluate and track the performance of IS project managers.

Control Mechanisms and Senior Management Commitment in Shaping the Performance of Strategic Information Systems Projects: A Resource Dependence Perspective

Successfully controlling strategic information systems (IS) projects in realizing strategic goals is a primary concern for managers. However, the effectiveness of control may vary with the organizational resources, such as senior management commitment. Using a theoretical lens of resource dependence, this article investigates the mechanism of how senior management commitment, a critical organizational resource, changes the influences of four types of control on the performance of strategic IS projects. Based on a pairwise survey on user liaisons and project managers from 155 strategic IS projects, we discover that behavior control and self-control are effective in improving strategic performance contrary to outcome and clan control. However, such effects are differentially changed by senior management commitment, which increases the effectiveness of outcome and clan control but weakens that of self-control. Thus, senior management commitment has dual roles toward strategic performance in either facilitating or deteriorating control effectiveness. Our findings contribute to control-based theory, resource dependence theory, strategic IS project, and management commitment literature by identifying the interactive effect of senior management commitment and control. Our findings also provide practical insights into how managers substantially control and support strategic IS projects.

« IS Stakeholders » Legitimation strategies in times of crisis

In recent years, both practitioners and researchers have noted multiple unexpected events disrupting information system (IS) projects. These events delayed many transformation initiatives across various sectors, highlighting the need for proactive responses from IS stakeholders involved in these projects. Such responses can significantly influence IS organizations, including project delays or employee layoffs. To justify these decisions, IS stakeholders must communicate their motivations and strategies effectively. This study examines legitimation discourse used by two key stakeholders—IS consultancy firms and international organizations—when faced with unexpected events. This research focuses on understanding the motivations and strategies behind their communications, offering management teams deeper insights into these messages. By considering both explicit content and underlying motivations, decision-makers can better navigate and respond to such communications. This study employs topic modeling to analyze a variety of communication documents, contributing to the understanding of how these IS stakeholders legitimize their actions during crises.

Lessons Learned: Enterprise Information System Project on Education Institution

This paper addresses the challenges posed by Industry 4.0 and the COVID-19 pandemic, which necessitate digital transformation in educational institutions. It focuses on the specific issues of integrating enterprise information systems to facilitate this transformation. The solution proposed is the development of an integrated information system to manage operational processes within educational institutions. This system targets key domains including student admissions, academics, finance, and human resources, utilizing role-based access control (RBAC) and Single Sign-On (SSO) for efficiency and security. The methodology involves a collaborative effort under the Matching Fund program by the Ministry of Education, Culture, Research, and Technology of Indonesia. This collaboration includes the Universitas Islam Indonesia and the Salman Alfarisi Yogyakarta educational institution. The approach includes defining the project, collecting, and reviewing lessons, creating a repository of these lessons, and disseminating the findings. The project successfully developed and implemented an integrated information system, addressing the initial challenges and improving organizational efficiency in the participating educational institution. The system’s deployment covered multiple key operational domains, significantly digitizing the institution’s processes. This paper contributes valuable insights and best practices from the integration project, serving as a model for other universities and educational institutions. It showcases the potential of collaborative efforts in accelerating digital transformation in education, especially in the context of Indonesia’s vast network of universities and educational institutions.

Information systems project management practice in Portugal - looking at the past to perspective the future

The study of Information Systems Project Management (ISPM) practice is fundamental for developing knowledge in this field. Over the past few years, several studies have been conducted in organizations by professionals and academics to identify approaches, processes, tools, and techniques, among other relevant aspects of project management practice. The use of these practices can be related to various factors, such as trends in the world of work or even the cultural context. In this way, an insight into the context of a given region can support actions to improve ISPM practice and raise success rates in information systems projects. This paper presents the results of a systematic literature review that seeks to synthesize how project management on information systems is practiced in Portugal and identify opportunities for developing the project management body of knowledge.