Information System Project Research Articles

Control-style ambidexterity and information systems project performance: an expanded view of control activities

ABSTRACT Information systems (IS) projects represent key building blocks of large-scale digital transformation and innovation initiatives. As a result, IS projects have become increasingly ambitious in terms of both goals and scale, making it even more challenging for managers to exercise control over such projects. While prior research focused primarily on the direct and interactive effects of formal and informal control modes on IS project performance, recent research directs attention to the importance of considering project managers’ control styles (i.e., how managers interact with controlees to enact controls). Corresponding studies also indicate that “either/or” control approaches – as opposed to “both/and” approaches – are no longer viable in today’s complex environment. As such, our study draws on an ambidexterity perspective to theoretically develop and empirically test the direct and interactive effects of control-style ambidexterity on IS project performance. Using matched-pair data from 146 IS projects (from 146 high-tech firms), we find that control-style ambidexterity improves project performance – directly and in combination with both formal and informal control. The study results contribute novel insights regarding the effective control of IS projects in the digital era and help explain mixed findings in prior literature, thereby facilitating continued theory development in the research area.

Understanding the career dynamics of IT professionals in digital transformation times: a systematic review of career anchors studies

The concept of career anchors has long been a reference model to guide Human Resources Management (HRM) practices within the information technology (IT) discipline. However, as the digital transformation phenomenon grows increasingly disruptive, the misalignment of human resources is becoming more apparent as IT professionals are faced with mixed job demands requiring multidisciplinary skillsets. Along with the lack of workforce diversity and high turnover rates, these HRM challenges are impacting career dynamics and talent management practices. A systematic literature review of 20 empirical studies reveals three broad themes: debunking the dual-ladder construct of traditionally opposing technical and management career paths, fostering a diverse workforce through a variety of demographic profiles, and understanding the response strategies of IT professionals. While career anchors proved to be a useful model, it falls short in the context of the current structural changes of professional career choices and talent requirements, which requires a more diverse and dynamic model. This finding leads to a new research agenda emphasizing the study of Business Technology Management (BTM). This new concept refers to an emerging transdisciplinary profession, uniting Project Management (PM), Information Systems (IS) and IT competencies within a common body of knowledge for leading digital transformation projects.

Evaluating the critical success factors of data intelligence implementation in the public sector using analytical hierarchy process

This study aims to fill a gap in the literature by identifying, defining, and evaluating the critical success factors that impact the implementation of data intelligence in the public sector. Fourteen factors were identified, and then divided into three categories: organization, process, and technology. We used the analytical hierarchy process, a quantitative method of decision-making, to evaluate the importance of the factors presented in the study using data collected from nine experts. The results showed that technology, as a category, is the most important. The analysis also indicated that project management, information systems & data, and data quality are the most important factors among all fourteen critical success factors. We discuss the implications of the analysis for practitioners and researchers in the paper.

Matching IRT Models to Patient-Reported Outcomes Constructs: The Graded Response and Log-Logistic Models for Scaling Depression

Item response theory (IRT) model applications extend well beyond cognitive ability testing, and various patient-reported outcomes (PRO) measures are among the more prominent examples. PRO (and like) constructs differ from cognitive ability constructs in many ways, and these differences have model fitting implications. With a few notable exceptions, however, most IRT applications to PRO constructs rely on traditional IRT models, such as the graded response model. We review some notable differences between cognitive and PRO constructs and how these differences can present challenges for traditional IRT model applications. We then apply two models (the traditional graded response model and an alternative log-logistic model) to depression measure data drawn from the Patient-Reported Outcomes Measurement Information System project. We do not claim that one model is “a better fit” or more “valid” than the other; rather, we show that the log-logistic model may be more consistent with the construct of depression as a unipolar phenomenon. Clearly, the graded response and log-logistic models can lead to different conclusions about the psychometrics of an instrument and the scaling of individual differences. We underscore, too, that, in general, explorations of which model may be more appropriate cannot be decided only by fit index comparisons; these decisions may require the integration of psychometrics with theory and research findings on the construct of interest.

Impact of client vendor communication on client satisfaction in information system based projects

PurposeThe research focuses on the impact of client vendor communication on client satisfaction in information system projects and after client satisfaction that will bridge them toward the information system continuance intention of clients. Importance of this study is to understand the effect of client-vendor communication on client satisfaction.Design/methodology/approachThe sample size of the study was 200 respondents and data was collected from electrical manufacturing industries. It is a quantitative field study, and the time horizon of this study is cross-sectional. The data collected was then analyzed by doing the structural equation modeling in PLS-SEM in order to examine the relationships.FindingsFindings of this study likewise demonstrate the mediating impact of client satisfaction between the relationship of client-vendor communication and information system continuance intention as well as between the relationship of expectation confirmation and information system continuance intention. Future studies may include the multi-motive information system continuance model (MISC) to explain the constructs in more depth because it includes different dimensions of expectation confirmation which will help more to understand information system continuance intention.Originality/valueThis study determines the role of information system continuance intention in terms of client-vendor communication and expectation confirmation through the impact of mediator client satisfaction. Previous studies have explained that client-vendor communication affects client satisfaction positively and confirmation also positively affects the client satisfaction. For this research study, the authors have identified the following research gaps. The authors also have found out that the following study is significant in a related study taken in the developed countries. On the contrary, the authors will follow the study and further observe the impact of improved risks in different cities of Pakistan that how client-vendor communication are affecting the success of information

The Continuum of Information Systems Project Success: Reflecting on the Correlation between Project Success Dimensions

Information systems (IS) project success has been a perennial bane of many researchers. Although there are short, medium and long-term dimensions to success, the reality is that they are inseparably linked. Time plays a significant role as a stakeholder, such as a project manager who has short-term interests. In contrast, a business executive has long-term interests for the organisation as a whole. Project success is arguably a continuum where each dimension plays a role in realising long-term benefits for the organisation. This research investigates IS projects specifically to understand the argued correlation between short, medium and long-term project success dimensions. A total of 612 valid responses were collected through an online questionnaire. Quantitative analysis through PLS-SEM was conducted to reveal the correlation between success dimensions. The overall implication is that short-term IS project success does not directly correlate with long-term IS project success. However, there is a clear correlation between the time phases of IS project success. This research shows medium-term success mediates the relationship and correlation of short and long-term success. While literature acknowledges the relationship literature, this research confirms this notion and proves a significant correlation between each IS project success dimension over time.

Shared Leadership

Shared leadership refers to an emergent, collective team process where leadership is distributed among and stems from team members, rather than a single designated leader. While shared leadership has gained considerable attention in the literature in recent years, it has received little attention in information systems (IS) project teams. In this study, a theoretical moderation framework in IS project teams that portrays the positive relationship between shared leadership and IS project success is presented. Moreover, project-centered moderators (i.e., project complexity and project task interdependence) and team-centered moderators (i.e., team autonomy and team supportive culture) have been proposed to influence the shared leadership-IS project success relationship. This study proposes that this relationship is stronger when projects are more complex and more interdependent, and when teams have a higher level of autonomy and supportive culture.

Integrating the Information Systems Success Model With Project Success Management Process

DeLone and McLean information systems success model has become a reference for explaining the success of information systems (IS). Attempts to apply and test the model have resulted in both confirmation and challenges. One of those challenges is how to translate the learnings from this model into actionable knowledge. This position paper proposes the integration of the information systems success model with the success management process as a way of getting synergies from both models and improving the study and practice of IS projects. Moreover, the authors present several examples of IS success measures to be used in practice.

Managing ethical requirements elicitation of complex socio-technical systems with critical systems thinking: A case of course-timetabling project

Complex socio-technical systems pose considerable challenges to requirements elicitation due to dynamic boundary conditions and conflicting perspectives. Traditional requirements engineering is criticized for its failure in providing a systemic view, overlooking ethical concerns and marginalized social perspectives. It is argued that educational institutions as a part of society need to ethically develop and manage their academic processes and consider such perspectives for emancipation. This critical qualitative research applies the emancipatory systemic methodology of critical systems thinking (CST) for the requirements elicitation of a complex and dynamic university course-timetables management problem. Firstly, the problem is ethically formulated to mitigate Type III errors. Secondly, multiple viewpoints are sought for boundary judgments using a CST-based ethical inquiry of boundary critique to reveal the normative content of the project design, explore imbalances amongst the socio-technical design components, and unveil the underlying ethical issues. The dynamic stakeholder network captures the system's emergence through stakeholder interconnectedness and boundary liquidity by sweeping-in relevant stakeholders through the continuum of various states of the project. This work enlightens requirements engineering by coupling systemic and socio-technical lenses for the elicitation of ethical requirements and the emancipation of marginalized perspectives in complex and dynamic information systems projects in general and timetabling problems, in particular.

Archaeological Digital Archiving in Heritage Management in Slovakia

The Monuments Board of the Slovak Republic (MB SR) and the Regional Monuments Boards have been the state administrators of the cultural heritage, including archaeology, since 2002. This article aims to map the current state of archaeological digital archives within MB SR and eight Regional Monuments Boards, as well as present the usage and management of digital datasets within ongoing projects. The central archive of the MB SR maintains historical plans and cultural heritage documentation, created since the 1920s and continuously digitised (the collections of negatives, diapositives, projects, plans, schematic maps, and fieldwork documentation). Since 2012, MB SR has taken part in the Digital Monuments Fund project. Within this project, 2D and 3D documentation of a great number of cultural monuments has been created. In 2019 the implementation phase of the Monuments information system (PAMIS) project started. Its basic modules are the presentation layer, the knowledge agenda and state administration. There are several features in preparation within these modules, such as: updating; collection, consolidation and GIS processing of archaeological site data that belong to the monuments fund, including data from aerial laser scanning; the archaeological excavation registry and the archive of fieldwork reports; the registry of finds in the administration of MB SR; the electronic processing of the state administration activity within the protection of the archaeological cultural heritage. The PAMIS project will provide processed data and make them accessible to the state and public administration, owners of monuments, as well as to professionals and the general public, using online solutions (web GIS) with various approaches according to defined user roles.

An empirically sound telemedicine taxonomy – applying the CAFE methodology

AimBecause the field of information systems (IS) research is vast and diverse, structuring it is a necessary precondition for any further analysis of artefacts. To structure research fields, taxonomies are a useful tool. Approaches aiming to develop sound taxonomies exist, but they do not focus on empirical development. We aimed to close this gap by providing the CAFE methodology, which is based on quantitative content analysis.Subject and methodsExisting taxonomies are used to build a coding scheme, which is then validated on an IS project database. After describing the methodology, it is applied to develop a telemedicine taxonomy.ResultsThe CAFE methodology consists of four steps, including applicable methods. It helps in producing quantitative data for statistical analysis to empirically ground any newly developed taxonomy. By applying the methodology, a taxonomy for telemedicine is presented, including, e.g. application types, settings or the technology involved in telemedicine initiatives.ConclusionTaxonomies can serve in identifying both components and outcomes to analyse. As such, our empirically sound methodology for deriving those is a contribution not only to evaluation research but also to the development of future successful telemedicine or other digital applications.

PROsetta: An R Package for Linking Patient-Reported Outcome Measures.

A common problem when using a variety of patient-reported outcomes (PROs) for diverse populations and subgroups is establishing a harmonized scale for the incommensurate outcomes. The lack of comparability in metrics (e.g., raw summed scores vs. scaled scores) among different PROs poses practical challenges in studies comparing effects across studies and samples. Linking has long been used for practical benefit in educational testing. Applying various linking techniques to PRO data has a relatively short history; however, in recent years, there has been a surge of published studies on linking PROs and other health outcomes, owing in part to concerted efforts such as the Patient-Reported Outcomes Measurement Information System (PROMIS®) project and the PRO Rosetta Stone (PROsetta Stone®) project (www.prosettastone.org). Many R packages have been developed for linking in educational settings; however, they are not tailored for linking PROs where harmonization of data across clinical studies or settings serves as the main objective. We created the PROsetta package to fill this gap and disseminate a protocol that has been established as a standard practice for linking PROs.

Study of Factors Affecting the Efficiency of Hospital Information Systems in Khorramabad Hospitals to Improve Community Health as a Stimulator of Economic Growth

Background: The countries should be economically developed in today’s world. By reviewing the literature, a healthy and efficient workforce is a key factor in economic development, which indicates the effectiveness of the health sector in countries. Efficient information systems should be used to achieve efficiency, effectiveness, productivity, service quality, and customer satisfaction. The present study aimed to identify and prioritize the factors affecting the efficiency of hospital information systems. Materials and Methods: Interviews and questionnaires are collaboratively used in this study to identify the factors affecting the productivity of hospital information systems. A total of 22 hospital information systems specialists (IT and system support experts) were selected based on the purposive sampling method. In the present study, experts' views on the factors affecting the productivity of hospital information systems were first identified using a survey research method. The factors are prioritized from the questionnaires and the Fuzzy Delphi method. Results: After analyzing the findings, it was found that physicians' satisfaction, information quality, usability, appropriate support, high reporting ability, being on the web, and proper user training are the factors affecting the efficiency of hospital information systems. Conclusion: As a result, considering the findings of this study during the implementation of information systems projects, hospital officials can play a significant role in economically improving public health.

Significant governance factors in PPP infrastructure delivery performance in Ghana

Purpose Inefficiencies in public-private partnership (PPP) has been attributed to deficient and poor governance practices and structures. It has been recognized that a veritable way to achieve efficiency in PPP governance is through gaining an understanding of the theoretical, practical and contextual factors that underline governance practices in PPP project delivery. The purpose of this study is to explore the significant governance factors in PPP project performance and delivery. Design/methodology/approach Using a questionnaire survey on major players in PPPs in policy, research, consultancy and professionals, the study sought to delineate the significant governance factors that impact PPP project delivery performance. Findings A step-wise multiple regression analysis revealed effective communication and openness in sharing project information systems, competent, responsible and effective project leadership, trust-building processes, systems and practices, best practice organizational and team norms, team culture, cohesion practices, effective relationship management practices, robust policy diffusion and transfer processes, friendly business environment and government support and contractual and renegotiation flexibility as the key contractual and non-contractual governance factors that can predict about 79% level of PPP project delivery performance. Social implications The findings offer support to improve PPP delivery in governance. Originality/value These findings are, thus, useful toward evolving regulatory quality governance mechanisms, flexible supervision and quality decisions that can enhance value for money in PPP projects in PPP project delivery.

Measuring Readiness of ERP Application Implementation Using The Balanced Scorecard Method

The paper entitled "Measuring Readiness Of ERP Application Implementation Using The Balanced Scorecard Method". The author takes the title as the background of the increasing number of companies that have started implementing the government's proposal, namely Industry 4.0, where each company is required to have an integrated system in making financial reports for internal and external purposes, many companies carry out Governance by re-implementing the system. The preparation process in implementing an integrated system is very important, because the implementation process is quite long and also the cost is not small, therefore we need a method that functions to provide a measurement in the form of a value or score to assist management in making appropriate and appropriate decisions. This preparation process is mature and the implementation process can be successful as expected. The Balanced Scorecard method prioritizes 4 perspectives, namely: financial perspective, customer perspective, internal business process perspective, learning and growth perspective. However, the perspective to be measured is the perspective of internal business processes and the perspective of learning growth. From this research, the results achieved are suggestions in determining planning which will be continued into an ERP application information system project management

The Process Aspect of Project Success

This paper proposes an empirically tested model that explains the significance of project development phases for the project success, and the impact of project people on each phase. The conceptual model includes six inter-related components: project success as the ultimate target, project team, customer, and three process steps: planning, execution, and control. The empirical test was performed in the context of information systems (IS) projects. Usable data were obtained from a survey of 603 IS professionals and were analysed through structural equation modeling, factor analysis, and descriptive analysis. The results provide good empirical support for the proposed theoretical model. They reveal a significant direct relationship between project planning and control components and project success, and the indirect impact of project execution phase on the project success through mediating project control component. Furthermore, results emphasize the importance of the people aspect for successful execution of each of the introduced process steps.

Power and conflict in inter‐organisational information systems development

AbstractThe need for inter‐organisational information systems projects, which are complex undertakings often riddled with poorly understood power struggles and conflicts that hinder project success, has increased in previous decades. Through the lenses of systemic and episodic power, together with an organisational conflict model, this longitudinal, qualitative case study explores the dynamics of power and conflict and their effects in an inter‐organisational information systems development project. This study highlights that the bureaucratic, social and technical setup of the project forms a foundational system from which specific power practices emerge, in this case, the practices of hiding, storytelling and bargaining. The power practices have both restrictive and productive effects on conflict, but the practices cannot easily escape the confines of the foundational system and continue to cause the resurfacing of different manifestations of latent conflict inherent in the system. As a result, both ‘power to’ (systemic power) and ‘power over’ (episodic power) can escalate project conflict, and rational conflict management for gaining ‘win‐win’ resolutions may not be in the stakeholders' interests. Thus, strategies for openly managing political conflicts should be considered.

How to manage scope, time and cost of project management plan to develop manufacture information system

The information system project must be built with the right processes as especially the project management. The Right Management Project will create a good and right product. And also will reach optimal satisfy users. So we must management the project very well. In management project have triple constraints that are scope, time and cost management. In this research manage scope, time and cost of project management plan to develop manufacture information system with study case on a company that manufacture plastic bag because the stakeholder want to know how complete the application will be built and how long it will be take and how much it will be cost to develop manufacture information system. It is done to minimize project failures before start to develop. So the researches focus to manage scope, time and cost of project management to develop manufacture information system. This paper present outputs from our research such as product scope, project scope, work breakdown structure (wbs), project duration which are equipped with predecessor and milestones, Gantt chart tables, as well as project cost estimates.

Evaluation of Information Systems Project Success – Insights from Practitioners

ABSTRACT Evaluating the success of projects should be a key process in project management. However, there are only a few studies that address the evaluation process in practice. In order to help fill this gap, this paper presents the results of an exploratory survey with experienced information systems project managers. Results show that opportunities for lessons learned and project management improvement are being missed due to the lack of formal evaluation of success.

Scrum Adoption Challenges in Higher Education in Indonesia: Case Study of Board of Information System, Universitas Islam Indonesia

The level of success in project development information systems or software in many countries is still low. A study of 110 information system projects in Indonesia found that most information system projects are problematics, and 18% were canceled. Even though it has been around for a while, Scrum as an approach is relatively new in Indonesia’s software development. Many efforts to adopt agile in various organizations are not running well. This research aims to identify the challenges in agile adoption in a higher education organization in Indonesia using the Scrum Adoption Challenges Detection Model (SACDM) theory. The study found that even though Scrum is performing well, there are still some works needed. Especially in improving the experiences and transforming the organizational culture and structure to make the scrum adoption more effective.