Information Service System Research Articles

Optimal service resource management strategy for IoT-based health information system considering value co-creation of users

PurposeThis paper explores optimal service resource management strategy, a continuous challenge for health information service to enhance service performance, optimise service resource utilisation and deliver interactive health information service.Design/methodology/approachAn adaptive optimal service resource management strategy was developed considering a value co-creation model in health information service with a focus on collaborative and interactive with users. The deep reinforcement learning algorithm was embedded in the Internet of Things (IoT)-based health information service system (I-HISS) to allocate service resources by controlling service provision and service adaptation based on user engagement behaviour. The simulation experiments were conducted to evaluate the significance of the proposed algorithm under different user reactions to the health information service.FindingsThe results indicate that the proposed service resource management strategy, considering user co-creation in the service delivery, process improved both the service provider’s business revenue and users' individual benefits.Practical implicationsThe findings may facilitate the design and implementation of health information services that can achieve a high user service experience with low service operation costs.Originality/valueThis study is amongst the first to propose a service resource management model in I-HISS, considering the value co-creation of the user in the service-dominant logic. The novel artificial intelligence algorithm is developed using the deep reinforcement learning method to learn the adaptive service resource management strategy. The results emphasise user engagement in the health information service process.

Website-Based Information System for Non-Habitable House Assistance Services in Kayuri Village

An uninhabitable house is a house that does not meet the requirements of building safety and minimum adequacy in terms of space and area. In addition, it also pays attention to the quality of construction materials such as walls, roofs, floors to meet the educational aspects for anyone who occupies them. The process of uninhabitable houses is carried out by the Kayuri village government by the village head and in collaboration with the head of the RT / RW / hamlet to collect data on prospective recipients of uninhabitable houses based on the condition of the house such as leaky roofs, coconut leaf walls, dirt floors and too many family members. The problem that often occurs in the process of collecting data on prospective beneficiaries is still in the form of manual methods so that it takes a long time when collecting files and the recipient selection process still conducts meetings between village officials to determine who is and does not deserve to receive uninhabitable housing assistance (RLTH). In writing this research is also in docum.

Application of Technology Acceptance Model and Delone and McLean IS Success Model to Measure Information System Design for Academic Activities in Higher Education Institution

The purpose of this study is to investigate the variables that may affect how well the academic information system performs. Quantitative approaches are employed in this study. The basic random sampling technique was used in this study to get samples from the community of academic information system users. There were 100 samples used in this investigation. The Technology Acceptance Model (TAM) and the Delone & Mclean model are used in this study. In this study, questionnaires were distributed as part of the data collection process. The SmartPLS was used in this study's inferential statistical analysis. According to the analysis results, introducing elements that have the biggest impact namely, perceived ease of use and service quality should be prioritized in order to improve helpdesk services in academic information systems. This involves establishing a report ticket function to resolve user complaints and offer updates on problem resolution, as well as optimizing academic information system for mobile displays to promote simple access to various academic information system -related demands. Perceived ease of use on perceived usefulness (path coefficient value: 0.79); service quality on perceived ease of use (path coefficient value: 0.79); user satisfaction on net benefits (path coefficient value: 0.74); and system quality on net benefits (path coefficient value: 0.03), are the variables that have the biggest influence in this research.

Sistem Informasi Layanan Santunan Korpri ASN Purna Bhakti dan Meninggal Dunia Berbasis Web di Lingkungan Pemerintah Kabupaten Ogan Komering Ilir

This research aims to build a web-based KORPRI ASN compensation service information system for retired and deceased employees within the Ogan Komering Ilir District Government. This information system is a tool for presenting information in such a way that it is useful for the recipient through the services available in this system. The research material that will be used by the author includes employee data and compensation proposal data for KORPRI ASN retired and deceased in 2022. In this new system analysis, a web-based information system will be built that is used to minimize errors in recording KORPRI compensation data, so that can improve services and make reports faster and more accurate and for employees to make it easier to submit without having to come directly to the KORPRI service unit by applying the waterfall method which includes four stages, namely analysis, design, implementation and testing. This web-based information system was developed using PHP and MySQL.

Gampong Information System Service Innovation in Improving Apparatus Performance in Bener Meriah Regency

Gampong Information System Innovation (SIGAP) and who are the actors involved in innovating gampong information systems as well as obstacles to gampong officials in managing SIGAP. Bukit District, Bener Meriah Regency. Not getting optimal information about SIGAP and inadequate resources in the SIGAP management process are one of the problems that arise. Qualitative research method with a descriptive approach and data collection techniques through: observation, interviews and documentation as well as data analysis techniques starting from, data reduction, data presentation and drawing conclusions. The results of the research show that the village information system innovation in Bukit District, Bener Meriah Regency has not run optimally, starting from the policies issued and implementation has not been optimal so that the innovation that is to be implemented cannot be communicated well, the benefits of village information system service innovation cannot be felt to the fullest. , human resources owned by the sub-district and gampong, operator officers have undergone training so that they can carry out SIGAP in accordance with their main duties and functions but there are no facilities and infrastructure that support public service innovation, information system equipment often has problems. Gampong information system innovation is a special task for the gampong operator, it is the operator who will update the data into the SIGAP application. The actors involved in village information system innovation are DISKOMINSA, DPMG Aceh, DPMK Bener Meriah, KOMINFO Bener Meriah, KOMPAK, sub-district operators, gampong operators, village officials, cadres, midwives and the community.

Analysis and Design of Queue Service Information System Integrated with WhatsApp using UML Method

In the rapidly developing digital era, information systems have become an important element in increasing efficiency and effectiveness in various activities. As an important part of public services, queuing services withstand significant challenges in managing rapid population growth. Long waiting times and inefficient queue management can result in user dissatisfaction, increased workload for service providers, and potentially harm productivity. This research aims to overcome these challenges by identifying, pivoting, and creating an innovative information system integrated with the popular cross-platform application, WhatsApp. The main focus is automating queue service management to increase efficiency and user convenience. The resulting system is expected to provide significant changes in public services, reduce waiting times, and make queue management easier. The Unified Modeling Language (UML) methodology is used in the design of this system, providing systematic guidance to achieve these goals. In this research, we identify problems, user needs, functional requirements, and non-functional systems, including queue registration, queue management, user management, and service management. The results include use case diagrams, activity diagrams, sequence diagrams, and class diagrams, which provide a detailed overview of various aspects of the system. The results of this research can serve as a guide for application developers and demonstrate the benefits of UML in designing complex information systems.

Design of Student Service Information System to Print Grade Transcripts in the Industrial Engineering Study Program in Universitas Sebelas Maret Surakarta

The student service system at Universitas Sebelas Maret Surakarta (UNS), especially the print transcript of grades currently running, students can apply through three methods. The first method is done by filling out an application for a printed transcript. The second method is to use the Whatsapp application. The third method is done by using E-mail. Due to the large number of media used to apply for printed transcripts, the administrative unit of the study program cannot process all requests for print transcripts quickly. Sometimes there is a request to print a grade transcript that is not processed because the request data is overwritten with the new request data, so it is not readable by the study program administration unit. Based on the description of the background, it can be formulated that the problem to be solved in this research is "How to design a student service information system for printing transcripts in the Industrial Engineering study program of UNS". Limitations The problem that the author discusses in the study focuses more on the process of applying for transcripts of grades in the scope of the Industrial Engineering study program of UNS. The method used to design an information system for the print out of transcripts is using the System Development Life Cycle (SDLC) with the Waterfall model. The programming language used to design an information system for printing transcripts is PHP Native and MySQL database as data storage media. With the design of the information system for the application of printed transcripts, it is hoped that it can improve the quality of service to students, especially in the scope of the Industrial Engineering study program of UNS.

Using NEMSIS to report annual air medical transport statistics

The objective of this study was to use the National Emergency Medical Services Information System (NEMSIS) dataset to generate national air medical transport statistics. Retrospective review of the 2021 NEMSIS dataset to identify all air medical transfers, both fixed- and rotor-wing. Transfers where then subcategorized into interfacility and scene responses. Frequencies for each category were generated and reported. A total of 317,267 air medical transfers were completed in 2021. These included 19,421 (6 %) with missing incident location code data. Of the 297,706 transfers with valid location codes, 208,689 (70%) were interfacility transfers, and 89,016 (30%) were scene responses. These preliminary results are consistent with other national estimates and achieve representation of all states and territories. Future work will include longitudinal analysis of NEMSIS datasets and direct survey of transport programs to establish long-term reliability.

Evaluasi Sistem Informasi Layanan Antrian Paspor Online Menggunakan Framework Information Technology Infrastructure Library V3

Palembang Class 1 Immigration Office is a service provider agency in the immigration sector that has the authority to arrange passports or Travel Letters of the Republic of Indonesia (SPRI). In meeting the needs of the community in passport processing, Palembang Class 1 Immigration Office has implemented an Online Passport Queuing Service System. Until now, the system still experiences problems such as errors in the system, exhausted quotas, inappropriate applicant NIK, slow access to the system, and system handling that always involves the Immigration Head Office. Therefore, an evaluation of the online passport queue service information system is needed which can be used as a benchmark for the sustainability of the system. The framework used is the Information Technology Infrastructure Library (ITIL) V3 framework with the domain of Service Operation and Continual Service Improvement. This research was conducted by distributing questionnaires, interviews and observations to obtain maturity level scores. The results of the maturity level calculation in the Service Operation (SO) domain show that the average value of maturity level in the SO domain is 3.49 or is at level 3 (Define Process) and for the Continual Service Improvement (CSI) domain is 3.47 or is at level 3 (Define Process). From the evaluation results of the Online Passport Queuing Service System based on the maturity level calculation, several recommendations for the Service Operation (SO) and Continual Service Improvement (CSI) domains can be taken into consideration in improving service operations and improving the Online Passport Queuing Service System on an ongoing basis.

Examining the mediating role of organizational trust in the relationship between organizational learning and innovation performance: A study of information systems and computer science service firms

Innovation is a crucial driver of competitive advantage and long-term success, particularly in the dynamic Information Systems and Computer Science Service industry. This study investigates the relationships between organizational learning constructs (organizational memory, knowledge acquisition, knowledge interpretation, and knowledge distribution), organizational trust, and innovation performance within Information Systems and Computer Science Service Firms in Jordan. Recognizing the potential mediating role of organizational trust, the study aims to provide insights into the mechanisms that enable effective translation of organizational learning into innovation outcomes. The study employs a quantitative research design using a cross-sectional survey approach. In this study, the data was gathered from 468 participants from Information Systems and Computer Science Service companies in Jordan, consisting of both senior managers and department heads, and the people involved in organizational learning and innovation processes. The analysis shows that organizational memory, knowledge collection and knowledge interpretation have direct impacts on innovations’ performance, but knowledge distribution does not contribute to this performance. Primarily, organizational trust works as the mediating factor that allows the innovation constructs of organizational learning to improve throughput sizes. The evidence also shows that competent learning is a prerequisite for organizational trust.

Pengelolaan dan Pengembangan Sistem Informasi Manajemen di Kantor Polisi

The purpose of the research is to learn about the management and development of management information systems in the police offices. This method is aimed at gaining a deep understanding of the problem rather than making generalizations. Observations, interviews, literature, and questionnaires are some of the methods of gathering data. The conclusion that the author can take after completing the Document Management Information System and Public Service at the City Resort Police Office Tebing High is as follows, facilitating the City resort Police Office in the preparation of reports, public services and facilitates in the search for documents. The proposed system uses a database that helps to organize the data of complaints reports and public services so that the data are integrated together as well as facilitated in the process of search, retrieval of the necessary data. With this application will be able to generate a percentage of crime in the area of the Resort Police Office of Tebing High City according to the number of criminal cases

The moderating role of internal control system on the relationship between service quality of accounting information system and customer satisfaction: a study of some selected customers from commercial banks in Jordan

The purpose of this empirical study is to determine how Jordan's internal control system affects the efficiency of accounting information systems (AIS) services and client satisfaction. The study's goal is to shed light on how important a robust internal control system is for increasing customer satisfaction with AIS services. A quantitative research methodology is used to collect data from a survey of 265 representative customers of Jordanian enterprises (Commercial BANKS). Data is analyzed using second generation analysis technic (SmartPLS) software. In the context of AIS, the findings emphasize the significance of the internal control system in bolstering the link between service quality and customer satisfaction. The research advances our understanding of AIS and has significant ramifications for companies seeking to improve customer satisfaction and service quality. The researcher also offered suggestions for further research.

The role of BIM and GIS in HS2 historic environment data management, an overview of HS2 Phase 1, UK

The HS2 historic environment programme undertaken for Phase One of HS2 between London and the West Midlands has resulted in a substantial digital archive, including Geographic Information Systems (GIS) data. According to the BIM (Building Information Modelling) approach, HS2 historic environment assets are considered as part of the construction assets, alongside the other disciplines assets such as highways, bridges, tunnels, and fencing. The GIS and spatial data play the role of a glue to demonstrate the interrelationship and hierarchy between archaeological assets, recording their location and geometry. Designating a unique asset ID (UAID) to each archaeological asset, and joining them to their attributes table and relating documents, creates a relationship between historic environment assets GIS data and their respective non-GIS data. According to HS2 digital engineering with BIM approach, HS2 historic environment core and primary assets have been identified, which the hierarchical order of them is as follows: Location Specific Written Scheme of Investigation (LS-WSI) and Project Plans (PPs) as core assets, and Written Scheme of Investigation Interventions (WSI-Interventions), Archaeological Features, and Archaeological Objects as historic environment primary assets. Such an efficient, transparent, and readable asset data structure provides a lasting and valuable legacy for the lifecycle of the project digital data. Four different systems combine to form the digital legacy of the project, which complement the physical archive. These four systems are: HS2 Asset Information Management System (AIMS) and GIS systems, as well as Online Access to the Index of Archaeological Investigations (OASIS), and supporting digital data curated with the Archaeological Data Service (ADS) systems. As significant parts of the programme legacy, HS2's historic environment physical and digital archive establish an unprecedented opportunity for knowledge creation.

Efficacy of acupuncture for whiplash injury: a systematic review and meta-analysis

ObjectivesThis study aimed to establish clinical evidence for acupuncture by analysing data from trials that demonstrated the efficacy of acupuncture for whiplash-associated disorder (WAD) with the following research question: Is...

Construction of Research Intelligence Service System for College Libraries in the Era of Artificial Intelligence

Abstract University libraries are undergoing a critical transformation and enhancement phase in their research intelligence services. The evolution of research demands and the exponential growth of information have rendered traditional service models inadequate for meeting faculty and students’ precise and personalized requirements. To address this challenge, libraries must adopt innovative service strategies that leverage technological advancements and optimize service processes. Such strategies are vital for enhancing the efficiency of access and the value of information resources, thereby bolstering high-quality academic research and teaching. This paper presents an optimized design for the existing research information service system, identifying key challenges within university library research services and introducing an improvement plan rooted in artificial intelligence (AI) technology. Empirical research indicates that the proposed system boosts information retrieval speed by 30%, user satisfaction by 25%, and research support efficiency by 40%. The enhanced research intelligence service system significantly elevates university libraries’ service capabilities and research support functions, offering more effective and precise information services to the academic community.

Exploration and Application of Intelligent Service Mode of College Labor Union under the Spirit of the Third Plenary Session of the 20th CPC Central Committee

Abstract Under the guidance of the spirit of the Third Plenary Session of the Twentieth Central Committee of the Communist Party of China (CPC), colleges and universities have set off a boom in the construction of modernized information service systems. This paper relies on the importance and feasibility of the development of the intelligent service platform of the labor union in colleges and universities and preliminarily constructs an intelligent service platform that can meet the needs of the management of labor union work in colleges and universities. The platform adopts B/S architecture, uses the MVC pattern as a platform design plug-in, and uses the J2EE platform as the main technical platform for the development of the college union management information system. Through the information collaboration network to the union information modeling, with the help of the system’s SQL language function, through the ODBC database-driven service linking method, to ensure the safe and stable operation of the university trade union intelligent service platform. The test results show that under the IO-intensive load verification, the platform memory utilization rate is stable between 56.30~71.05%, the tuning strategy can be applied to the actual college union management scenario application, and the validity and versatility of the parameter tuning scheme have been verified. At the same time, the test results of platform information collaboration association strength show that the maximum information entropy of each associated node is 19.08, and the results can provide a basis for the construction of the information collaboration network of the university smart labor union.

Effectiveness of the Abdominal Thrust Maneuver for Airway Obstruction Removal: Analysis of Data from the National Emergency Medical Services Information System.

Foreign body airway obstruction (FBAO) is a life-threatening emergency. Abdominal thrusts are recommended as first aid, but the success rate for this technique is unclear. Using information from a large database of emergency medical services (EMS) data in the United States, we evaluated the success rate of abdominal thrusts and identified patient characteristics that were associated with the success of the technique. A retrospective observational study was conducted using data from the National Emergency Medical Services Information System (NEMSIS) to ascertain the success of abdominal thrusts in patients with FBAO from nearly 14,000 EMS agencies. Success was defined by positive evaluations on subjective and objective EMS criteria. Analysis of 1,947 cases yielded a 46.6% success rate for abdominal thrusts in removing obstructions. The age distribution was bimodal, with peaks during infancy and old age. June had the highest incidence of FBAO. Incidents were most frequent during lunch and dinner times, and most cases occurred in private residences. The first-time success rate was 41.5%, and a lower level of impaired consciousness was associated with lower success rates. A lower incidence of cardiac arrest was noted in successful cases. The success rate was high (60.2%) for children (age ≤15 years), with differences in demographic characteristics and a lower rate of impaired consciousness and cardiac arrests, as compared with unsuccessful interventions in the same age group. Our study showed a 46.6% success rate for abdominal thrusts in patients with FBAO. The success group had a lower proportion of impaired consciousness and cardiopulmonary arrest than the failure group. Future studies should attempt to identify the most effective maneuvers for clearing airway obstruction.

작업치료분야 인공지능 적용에 대한 체계적 고찰

Objective : In this study, a systematic literature review was conducted to analyze research on the application of artificial intelligence in the field of occupational therapy. Through this, we aim to examine the current status and potential of artificial intelligence applications in occupational therapy and provide foundational data for the future utilization and research directions of artificial intelligence in this field. Methods : This study targeted domestic literature from January 2018 to October 2023. The databases utilized for literature search included the Korean Studies Information Service (KISS), the Research Information Service System (RISS), and the Nurimedia (DBpia). Out of a total of 67 papers obtained from the search results, 57 papers were excluded based on exclusion criteria, and a final selection of 10 papers was made
 Results : The analysis of the selected 10 papers in this study revealed that there were 3 (30.0%) randomized experimental studies, 1 (10.0%) non-randomized two-group experimental study, 5 (50.0%) survey studies, and 1 (10.0%) qualitative study. Out of all the studies, robot-related research accounted for 7 (70%) of the total, while digital therapeutic interventions, cognitive rehabilitation, and measurement technologies each constituted 1 paper Conclusion : Although artificial intelligence has been applied in the field of occupational therapy, particularly centered around robots and computerized cognitive rehabilitation systems, there has been a limited number of studies focusing on the practical application of artificial intelligence. Future research should focus on conducting studies that explore the therapeutic application of artificial intelligence using deep learning or machine learning. It is crucial to conduct high-quality research with a systematic research design to ensure the practical and effective implementation of artificial intelligence in the field.

Recent Clinical Research on Acupuncture Therapy for Cluster Headache

Objectives: This study presents evidence by analyzing the research trends in acupuncture treatment for cluster headache in the last 10 years.Methods: Randomized controlled trials (RCTs) about acupuncture for cluster headache were searched from the China National Knowledge Infrastructure, PubMed, Cochrane Library, Oriental Medicine Advanced Searching Integrated System, ScienceON, Korean Studies Information Service System, and Research Information Sharing Service. The search terms were the combinations of “cluster headache”, “acupuncture”, and “needle therapy”, and the articles were restricted to those published between 2013 and 2023. Only RCTs were selected. The risk of bias (RoB) was assessed according to the revised Cochrane RoB2 criteria.Results: Six RCTs were selected and analyzed in this review. All selected studies were conducted in China. All RCTs comprised 628 participants. Manual acupuncture was used in all studies. Acupuncture targeting the sphenopalatine ganglion was performed in two papers published after 2020. ST8, Ex-HIN3, and GB14 were the most frequently used acupoints in acupuncture treatment. The most commonly used indicators for evaluation were headache attack frequency, clinical efficacy, and the visual analog scale. In each study, adding acupuncture treatment to conventional therapy had significant effects in relieving the symptoms of cluster headaches.Conclusion: The results suggest that acupuncture is an effective treatment for cluster headache. To ensure objective evidence for the effectiveness of acupuncture treatment in cluster headache, it is important to continue large-scale case reports and RCTs.

Herbal Medicine for the Treatment of Non-Erosive Reflux Disease: A Systematic Review and Meta-Analysis Protocol

Introduction: Non-erosive reflux disease (NERD) is the most common subtype of gastroesophageal reflux disease (GERD). This study aims to synthesize evidence on the efficacy and safety of various herbal medicines for the treatment of NERD.Methods and analysis: Ten electronic databases will be examined: MEDLINE (via PubMed), Cochrane Central Register of Controlled Trials, Embase, Allied and Complementary Medicine Database, China National Knowledge Infrastructure Database, Citation Information by Nii, Korean Medical Database, Korean Studies Information Service System, National Digital Science Library, and Oriental Medicine Advanced Searching Integrated System. All randomized controlled trials published from inception to May 2023 that meet the eligibility criteria will be selected. Two independent researchers will extract data, such as publication year, study design, intervention details, outcome measures, main results, and adverse events. The risk of bias and quality of evidence will be assessed, and subgroup analyses will be performed according to the type of control intervention and herbal medicine. The analysis process will be conducted using Review Manager 5.4 software.Discussion: This review will present a summary and rationale for herbal medicine’s effectiveness in treating NERD. The findings of this review can help those who want to apply herbal medicine to the treatment of NERD. Systematic review registration: PROSPERO registration number CRD42023423052.