With information communication technology (ICT)´s undisputed impact on society, democratic governments are incorporating ICT reforms which attempt to increase democratic participation and improve the overall lives of the most marginalized communities within society. At the 2003 World Summit on an Information Society (WSIS), the Declaration of Principles states “that everyone can benefit from the opportunities that ICTs can offer…all stakeholders should work together to improve access to ICT infrastructure, as well as to information and knowledge.” In 2005, the Tunis Agenda reaffirmed these principles and put forth Action Lines to ensure a roadmap for how these principles will be implemented at state and local levels. In 2011, the UN Special Rapporteur for Freedom of Expression, Frank LaRue, presented his report to the UN General Assembly, which in the introduction states, “facilitating access to the Internet for all individuals, with as little restriction to online content as possible, should be a priority for all states.” However, a research gap exists between acknowledgement of the benefits of improved access to the Internet and therefore information, and the actual empirical measurement and evaluation of the specific results these digital inclusion projects have in practical implementation. This paper is a chapter of my in-progress doctoral thesis, “Freedom of Expression’s Role in Creating Universal Access to the Global Information Society.” Six years after the WSIS Plan of Action, the project analyses the successes and challenges of the efficacy of digital inclusion initiatives at a local level, especially in achieving access to relevant information in the most marginalized populations of Jalisco, Mexico. The paper will present the results of my doctoral field research, which focused on four primary questions regarding the Digital Agenda project in Jalisco, Mexico (JDA): 1) What information is being accessed by users of local digital community centres? 2) Why is this information being accessed? 3) How has information been used in the daily activities of the users? and 4) What information is not currently being accessed that will be available in the future? In order to answer these questions, three groups of hypotheses were developed to evaluate the effectiveness of the centres in providing community access to relevant information. These hypothetical groupings were: effectiveness in addressing community needs; funding, training and capacity building; and involvement of stakeholders. The paper will discuss the results of the research, first by describing and comparing Mexico’s national digital inclusion initiatives with the JDA and its implementing partners at the macro level, and then presenting results of the field research at the meso and micro levels, providing detailed background profiles of digital centres visited, their users and administrators. It also addresses the substantive results of the study relative to the hypotheses. More broadly, the case study provides a vital link between the legally binding state commitments to access to information (notably the internet) and their implementation on the ground — providing empirical evidence of the extent of implementation of the fundamental right to access.
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