ICT Governance Research Articles

A Governança de Tic no Processo de Modernização das Serventias Extrajudiciais do Brasil

As serventias extrajudiciais do Brasil, responsáveis pelos serviços públicos delegados, incluindo os notariais e de registro, estão envolvidos em um processo coletivo de modernização, de escopo nacional, cujos principais objetivos incluem a prestação dos seus serviços de forma digital ou eletrônica. O processo está fortemente alicerçado na utilização de tecnologias da informação e comunicação (TIC) e este artigo, portanto, busca compreender e avaliar a gestão e governança de TIC do processo de modernização em curso. Para isso, foi realizada uma pesquisa semiestruturada, baseada nos frameworks de melhores práticas de governança e gestão de TIC ITIL e COBIT, junto às entidades representativas das serventias extrajudiciais envolvidas no processo de modernização. Dentre os principais resultados encontrados pode-se citar o baixo nível de maturidade da gestão de TIC envolvida no processo e a identificação de processos chave de TIC, essenciais ao sucesso do processo de modernização. Palavras-chave: E-gov; Serviços públicos delegados; Serventias extrajudiciais; Governança de TIC; Serviços compartilhados; Assimetria jurídica.

DSR Approach to Assessment and Reduction of Information Security Risk in TELCO

Using the paradigm DSR, we design and evaluate an artifact of model type, useful for assessment and reduction of information security risk, applicable to Telecommunications Operator (TELCO). DSR prescribes the use of the Design and Evaluation phases, as well as compliance of a set of implementation guidelines. In the phases, we use considerations of ICT Governance and Management through applying reference models. So, the Risk Assessment Method identifies critical business process, as information assets, and assesses their risk by combining contents from COBIT 5, eTOM Level 2 and ISO 27011; the Risk Reduction Method defines the Guides for Risk Reduction that contain controls, selected by combining COBIT for Information Security and ISO 27011. In the Evaluation Phase, a case study in an important Ecuadorian TELCO is developed; it lets discuss regarding features and implementation experiences of developed model, as well as of research paradigm used.

Creating Smart Governance: The key to radical ICT overhaul at the City of Munich

Around the end of the first decade in the 21 st century, quite a few city governments in municipalities of various sizes began conducting so-called smart-city initiatives. While many of these initiatives have successfully reached for low- hanging fruits and easy wins when responding to the growing demand of smart online services, others have identified the need for fundamental change and overhaul with regard to organizational integration and alignment as well as interorganizational information system interoperability as a pre-requisite for creating smart operations and providing smart services. Sweepingly changing the governance over citywide information and communication technologies (ICTs) turned out to be at the core of creating an environment conducive to smart operations and smart services, and ultimately, smart city government. The City of Munich in Germany embarked on a fundamental overhaul of its ICT structures. The article describes the case and the challenges, insights, and workarounds in this multiyear change program, which ultimately led to the successful overhaul of the ICT governance model. In principle, Munich's approach might be transferable to other cases. At the very least, the case holds valuable lessons learned when engaging in smart government initiatives in practice. When Microsoft ended the support for Windows NT 4.0 in late 2003, with its some 18,000 desktop workstations the City of Munich made a dramatic decision in disfavor of migrating to the then next version of the proprietary Windows platform (Windows XP). Despite a dramatic personal onsite en- gagement of Microsoft's then CEO Steve Balmer who attempted to make the City cancel its decision with a blend of cajoling and coercing, Munich's elected officials were unimpressed and stayed course in their decision to walk away from proprietary platforms and rather migrate to an open source-based (Linux) platform for their servers and desktops. The City of Munich's move made headlines around the world, since such an attempt to escape the proprietary path dependencyand vendor lock-in had been un- heard of before, since the inevitable switching cost were (and still are by many) considered prohibitive. While for the vast majority of the City's systems the migration ultimately took exactly a decade to com- plete at overall cost by and large as projected, the City government's elected officials, senior appointed officials along with the City's ICT leadership had entered an uncharted territory, in which they felt capa- ble of building the City's future ICT landscape. However, when the migration to Linux began in 2006, it quickly became obviousthat an even deeperand more fundamentaloverhaulof organizationalstructures

Tata Kelola Perencanaan Sistem Teknologi Informasi dan Komunikasi (TIK)

The intensity of ICT usage continues to increase. This should be accompanied by the increase of the government's performance, and one of the important components is governance of the ICT system planning. The ICT system planning with a good management will provide significant benefits to the organization. One cause of insignificant benefits ICT to the organizational goals is there is no ICT governance applied. It can be caused by many things, one of them is the lack of knowledge and awareness about the ICT governance, so there are still many government agencies which have not yet implemented properly the ICT governance. By using quantitative approaches, questionnaire instrument was adapted from the General Guide of the National ICT Governance. Framework COBIT and data analysis techniques adopted from the COBIT Maturity level. This study aims to explore the guidelines as an evaluation tool for the governance of the ICT system planning in Department of Communications and Information Technology in Bitung City. The results of this study found that the institution is still at low level, level 1 with 0,63 maturity level in governance planning of ICT system.

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

The Critical Success Factors for Effective ICT Governance in Malaysian Public Sector: A Delphi Study

ICT GOVERNANCE: LITERATURE REVIEW AND SURVEY IN NORTHERN SAVONIA

IT decision making is supported by frameworks of the different kind for IT governance, IT management, and enterprise architecture. Organizations are adopting Enterprise Architecture (EA) frameworks for improving the interoperability of the information systems that are used in the production of services. Therefore, the main aim of our literature review (212 hits, 20 appraised hits) was to find out the latest scientific researches around IT governance, IT management and IT service management within enterprise architecture. It is possible to archive the commitment to things of the different kind with assessments. Therefore, the commitment to the enterprise architecture work and ICT governance is established in spring of 2014 in the Northern Savonia with the online survey. Our survey of ICT governance has 25 questions. It had 331 potential respondents and we got 136 answers. In this paper, we reported the answers of five questions that position the ICT governance in the Northern Savonia.

Zwischen Wunschkonzert und radikaler Standardisierung: Bilanz einer Gratwanderung nach einem mehrjährigen KIS-Projekt

After the complete rollout of an electronic patient record in a university hospital from 2007 to 2013, a critical review of some project issues was undertaken. One issue is the complexity resulting from a highly configurable and scriptable product. Complexity can be kept within reasonable limits by concepts that emphasise enterprise wide standards, and an effectual ICT governance. The rollout strategy had three functional blocks throughout all clinics in three rounds. The rollout strategy proved to be not ideal, but this was inevitable due to the evolving software development process. Requirements engineering turned out to be the key issue. Effective and consistent functionality should be ensured by a formal specification process combined with early and frequent software reviews including the clinical stakeholders. To minimise quality issues, software testing has to be formalised and intensified.

O uso de TIC pelos governos: uma proposta de agenda de pesquisa a partir da produção acadêmica e da prática nacional

A pesquisa no uso e nas implicações sociais das Tecnologias da Informação e Comunicação - TIC, assim como o exercício de novas abordagens metodológicas para esse estudo, tem ganhado espaço na academia. Este ensaio é uma proposta de agenda para a pesquisa no uso e nas implicações sociais das TIC pelos governos no Brasil. Foi elaborado a partir de reflexões sobre a produção acadêmica nacional e sobre projetos que estão sendo implementados pelos governos no país. Propõe algumas áreas de investigação - em governança eletrônica, na prestação de serviços públicos eletrônicos, no uso de TIC na administração pública, tanto em políticas públicas nas "áreas fim" como em políticas de gestão pública, e ainda no seu uso para ampliação da prática democrática. Outros projetos ganham relevância no cenário nacional e se configuram em campos de investigação - a governança de TIC no setor público, as ações de inclusão digital, os projetos de cidades digitais e o fomento à atividade econômica pelo uso das TIC, seja na indústria do setor (hardware, software, serviços, conteúdo), seja na aplicação das TIC aos setores econômicos tradicionais, aqueles que são a vocação natural ou planejada de um município, região, estado ou da nação. Para a operacionalização desta agenda, propõem-se abordagens metodológicas que deem suporte a uma análise ampla e a uma perspectiva crítica, tanto da produção científica como do uso das TIC pelos governos brasileiros e sua implicação na sociedade.

ICT Governance: A Reference Framework

This article deals with information and communication technology (ICT) governance, a topic that has been discussed in the literature over the last 20 years. In order to offer a conceptualized view of the ICT governance models adopted by companies, a theoretical framework has been developed. A review of the available literature dealing with ICT governance, as well as a critical analysis of 27 case studies, was carried out, with the aim of highlighting the variables of the proposed framework.

Assessment of ICT governance in three different Saudi institutions using an integrated approach

Target 18 of the millennium development goals (MDG) of the United Nations (UN) declared information and communication technology (ICT) as an important tool for development. Based on this, ICT governance became increasingly important, as it supports providing efficient and effective use of ICT. Recent work has introduced a new simple approach that integrates the basic issues of key ICT governance standards into ‘50 controls’, with knowledge management principles incorporated with them. The resulting controls are structured according to Bakry’s scope of: strategy, technology, organisation, people, and environment (STOPE). This paper is concerned with using the approach for the assessment of ICT governance in three different Saudi institutions. The results obtained illustrate the common and different ICT governance implementation features associated with these institutions; and they also provide guidelines for their future development. This would lead to better ICT utilisation, and consequently to contributing to the achievement of MDG.

Establishing IT Governance using CMMi – A Case Study of Malaysian Private University

A study was performed on an IT function of a private university in Malaysia and this paper aims to assess the initiatives to adopt and implement ICT governance using Capability-Maturity Model Integration (CMMI) Framework. The goal of the initiative was to perform gap analysis and improve the organization's service delivery process in order to be able to reach Level 2 on the CMMI framework. Key people from chosen department were interviewed and assessment using specific framework was conducted. From the result of the research, it suggests that CMMi Framework can be adopted in a university setting in order to achieve higher levels of control and performance while delivering operational excellence.

Factors Affecting the Efficiency of the BRICSs' National Innovation Systems: A Comparative Study Based on Dea and Panel Data Analysis

Efficiency scores for the national innovation systems (NISs) in 22 countries including the BRICS and the G7 are calculated using data envelopment analysis (DEA). Factors that may affect the efficiency of the NIS are summarized based on the NIS approach and the new growth theory. Empirical evidence is provided using panel data analysis and principal component analysis. The results of the efficiency calculations and the empirical tests show the following. (1) The BRICS differ greatly in the efficiency of their NISs, with China, India, and Russia ranking fairly high, and Brazil and South Africa ranking low. (2) In accordance with the NIS approach and the new growth theory, there are many factors that affect the NISs including ICT infrastructure, enterprise R&D, market environment, governance, education systems, economic scale, natural endowments, and external dependence. (3) Enterprise innovation is of particular importance for the NISs. To improve the efficiency of innovation systems, efforts should be made to improve the market conditions, governance, and financial structures, and create a sound environment for R&D. (4) ICT infrastructure, economic scale, and openness affect the diffusion of knowledge and technology, and in turn affect NIS efficiency. (5) The BRICS have low governance levels and a high dependency on natural resources, both of which are determined by their stage of development and extensive growth patterns. To avoid the so- called middle-income trap, the BRICS should transform their factor-driven growth patterns into innovation-driven growth patterns. China still needs to improve its ICT infrastructure, its governance systems, and its education system. During its 12th five-year plan, more effort should be devoted to these fields and to improving external conditions for R&D.

The CNN effect reconsidered (again): problematizing ICT and global governance in the CNN effect research agenda

Early CNN effect research considered policy effects associated with cumbersome satellite uplinks of limited capacity. Today, nearly ubiquitous mobile telephony and highly portable satellite uplinks enable high-speed data transmission, including voice and video streaming, from most remote locations. Also, important geopolitical realignments have occurred since the end of the Cold War. The US is now challenged by new economic and cultural powerhouses, and by the rise of networked nonstate actors. It is not simply a matter of realignment among nation-states, as the original CNN effects research noted, but also a realignment between the type, scope and scale of actors involved in global governance. Rather than confining the argument to a consideration of media effects on state policy processes, this article argues that important technological and political developments call for a new research path, one that centers on the relationship between governance and the nature of a given information environment.