Information And Communication Technology Policy Research Articles

The Effects of ICT/e-Government on Migrant Workers' Remittance Inflows in Bangladesh: An Empirical Study

This research article has explored and examined the effects of ICT/e-Government measures and some other significant socioeconomic factors on migrant workers’ remittance inflows in Bangladesh; Sustainable development approach is very much related to the economic growth that can be achieved by higher remittance inflows and related factors such as ICT/e-Government measures. So far, the effects of Information and Communication Technology (ICT) and e-Government measures on remittance inflows have not been explored adequately in the case of Bangladesh. The literature review shows the effects of ICT/e-Government along with the unemployment rate, the inflation rate, institutional quality, the number of recruiting agencies, the number of banks and financial institutions, financial development, remittance transaction cost, cash incentives as well as the currency exchange rate on the remittance inflows of Bangladesh. The article has been examined using a mixed methods (MM) approach. Secondary data from the World Bank and other institutions were collected for regression analyses using model equations and SPSS. Additionally, a total of 12 people involved in 12 different organizations were interviewed for collecting qualitative data for the thematic analysis; the analysis was conducted using NVIVO. After testing the hypotheses and after triangulation of quantitative and qualitative studies, it has been found that the use of ICT/e-Government measures and some other factors have significant positive effects on the remittance inflows of Bangladesh. Nonetheless, the effects of the number of recruiting agencies and remittance transaction cost on the remittance inflows did not resonate with the research hypotheses. Research findings show that the National ICT Policy and Overseas Employment Policy may also play roles in remittance inflows.

Information and communication technologies role in alleviating poverty in Sub‐Saharan Africa: Impacts and transmission channels

AbstractResearch has continued to indicate that the proliferation of information and communication technologies (ICTs) has the potential to alleviate poverty in developing countries. While theoretically, there are several mechanisms through which ICT may reduce poverty, they have not been empirically tested sufficiently. The present study aimed to recognize the mechanisms through which ICT may reduce poverty for a sample of 37 economies in the Sub‐Saharan Africa (SSA) region during the period 2003–2019. Altering the income distribution, improving the ecological system, increasing the employment rate, increasing per capita income, and improving institutional quality were the assumed mechanisms through which ICT may reduce poverty. The results of the two‐step system GMM technique showed that while an increase in the per capita income and employment rate contributed positively to poverty reduction, improvement in the environmental quality increased the poverty rate. The causal mediation analysis findings showed that ICT strengthened the negative impact of worsening the quality of the environment on poverty. However, the strengthened positive impact of ICT on poverty through employment and per capita income was greater than the negative influence through the environmental mechanism. Thus, all national strategies or initiatives aimed at reducing poverty in SSA must incorporate pro‐poor ICT policies.

E-records management readiness for implementation of e-government in local authorities of Singida Municipal Council

This paper reports the findings of a study that explored the state of e-records management in supporting e-government in Tanzania Local Government Authorities with specific reference to the Singida Municipal Council (SMC). This qualitative study employed a case study design to collect data using interviews, observations, group discussions and documentary review. Qualitative data were subjected to thematic analysis. Thirty-two respondents were purposively selected to participate in the study. The study findings indicated that the state of e-records management readiness was not effective to enhance e-governance. This was because the SMC did not have an e-records management system, inadequate professional record personnel, information and communication technologies (ICT) policies, guidelines and procedures. E-readiness was affected by the low number of technical staff, inadequate resources and budget dedicated to the e-records management unit and lack of storage space and facilities to execute e-records management. Finally, the study established a framework for effective adoption of e-records management as a platform for implementing e-government in local authorities. The study recommends for the SMC to improve e-records management practices by bridging the knowledge gap among record staff, ICT staff and secretaries. In addition, the SMC should hire qualified staff, trained staff in house on e-records management, develop and implement ICT policies and prioritise records management by adequately budgeting for ICT infrastructures to kick-start the transformation process.

The influence of ethical principles and policy awareness priming on university students’ judgements about ICT code of conduct compliance

PurposeTo protect information and communication technology (ICT) infrastructure and resources against poor cyber hygiene behaviours, organisations commonly require internal users to confirm they will abide by an ICT Code of Conduct. Before commencing enrolment, university students sign ICT policies, however, individuals can ignore or act contrary to these policies. This study aims to evaluate whether students can apply ICT Codes of Conduct and explores viable approaches for ensuring that students understand how to act ethically and in accordance with such codes.Design/methodology/approachThe authors designed a between-subjects experiment involving 260 students’ responses to five scenario-pairs that involve breach/non-breach of a university’s ICT policy following a priming intervention to heighten awareness of ICT policy or relevant ethical principles, with a control group receiving no priming.FindingsThis study found a significant difference in students’ responses to the breach versus non-breach cases, indicating their ability to apply the ICT Code of Conduct. Qualitative comments revealed the priming materials influenced their reasoning.Research limitations/implicationsThe authors’ priming interventions were inadequate for improving breach recognition compared to the control group. More nuanced and targeted priming interventions are suggested for future studies.Practical implicationsAppropriate application of ICT Code of Conduct can be measured by collecting student/employee responses to breach/non-breach scenario pairs based on the Code and embedded with ethical principles.Social implicationsShared awareness and protection of ICT resources.Originality/valueCompliance with ICT Codes of Conduct by students is under-investigated. This study shows that code-based scenarios can measure understanding and suggest that targeted priming might offer a non-resource intensive training approach.

Information and Communication Technology Competencies Clustering For Students For Vocational High School Students Using K-Means Clustering Algorithm

The k-Means Clustering algorithm is intended to partition data into one or more groups, where data that has similarities in one group and data has differences in another. Information and Communication Technology (ICT) Competency data clustering in educational units is considered necessary to facilitate educational facilitation based on the differences in student abilities, determine advanced ICT guidance groups and become a reference in determining the place of Industrial Work Practices (Prakerin). This study aims to find out how the K-Means Clustering algorithm can be applied in clustering the ICT competencies of students at the State Vocational High School (SMK) 3 Lhokseumawe. The benefits generated in this study are in the form of visualization of data clustering that can help teachers and school management in formulating ICT policies at SMKN 3 Lhokseumawe. The data used in this study is the Information and Communication Technology (ICT) competency test score data for the 2021/2022 academic year. The data was obtained through a competency test process that refers to the Minister of Education and Culture Regulation Number 45 of 2015 concerning the Role of ICT/KKPI Teachers in the Implementation of the 2013 Curriculum where ICT competence includes the skills to search, store, process, present and disseminate data and information. Data processing in this study uses the K-means Clustering method and the RapidMiner application. Data processing using the RapidMiner application starts with data preparation, determining the number of clusters, and configuring the method. This study uses 3 (three) cluster configurations, namely the Very Competent, Competent, and Less Competent clusters. Testing data processing using the RapidMiner application resulted in 80 (eighty) students in cluster_0 with a Very Competent rating, 64 (sixty-four) students in cluster_1 with a Competent rating, and 10 (ten) students in cluster_2 with a Less Competent rating.

Contextualizing critical thinking about health using digital technology in secondary schools in Kenya: a qualitative analysis

BackgroundGood health decisions depend on one’s ability to think critically about health claims and make informed health choices. Young people can learn these skills through school-based interventions, but learning resources need to be low-cost and built around lessons that can fit into existing curricula. As a first step to developing and evaluating digital learning resources that are feasible to use in Kenyan secondary schools, we conducted a context analysis to explore interest in critical thinking for health, map where critical thinking about health best fits in the curriculum, explore conditions for introducing new learning resources, and describe the information and communication technology (ICT) infrastructure available for teaching and learning.MethodsWe employed a qualitative descriptive approach. We interviewed 15 key informants, carried out two focus group discussions, observed ICT conditions in five secondary schools, reviewed seven documents, and conducted an online catalog of ICT infrastructure in all schools (n=250) in Kisumu County. Participants included national curriculum developers, national ICT officers, teachers, and national examiners. We used a framework analysis approach to analyze data and report findings.FindingsAlthough critical thinking is a core competence in the curriculum, critical thinking about health is not currently taught in Kenyan secondary schools. Teachers, health officials, and curriculum developers recognized the importance of teaching critical thinking about health in secondary schools. Stakeholders agreed that Informed Health Choices learning resources could be embedded in nine subjects. The National Institute of Curriculum Development regulates resources for learning; the development of new resources requires collaboration and approval from this body. Most schools do not use ICT for teaching, and for those few that do, the use is limited. Implementation of Kenya’s ICT policy framework for schools faces several challenges which include inadequate ICT infrastructure, poor internet connectivity, and teachers’ lack of training and experience.ConclusionTeaching critical thinking about health is possible within the current Kenyan lower secondary school curriculum, but the learning resources will need to be designed for inclusion in and across existing subjects. The National ICT Plan and Vision for 2030 provides an opportunity for scale-up and integration of technology in teaching and learning environments, which can enable future use of digital resources in schools. However, given the current ICT condition in schools in the country, digital learning resources should be designed to function with limited ICT infrastructure, unstable Internet access, and for use by teachers with low levels of experience using digital technology.

Chinese ICT and Smart City Initiatives in Kenya

Chinese ICT and Smart City Initiatives in Kenya Bulelani Jili (bio) There are many threads of discourse in Africa-China relations, inspired by growing flows of investment, trade, and aid. One important consideration in the budding relationships between African states and China is the adoption of digital infrastructure and surveillance technologies.1 Many experts have argued that China's intentions are to garner access to African developing markets while also allowing Beijing a "backdoor" through which to secure access to data. Thus, research and media coverage have focused disproportionately on Chinese reasons and incentives in the proliferation of information and communications technology (ICT) and surveillance technology, but little systematic attention has focused on the multiple uses, properties, and applications of these digital tools in local environments. For this reason, this essay seeks to critically examine some of the more familiar preoccupations about the exportation of Chinese governance and surveillance technologies to Africa in the process of developing countries' ICT infrastructure and smart cities. The essay chiefly brings to the fore the local factors that contribute to the growing use of Chinese digital infrastructure in Kenya. There is limited analytical research on the spread of Chinese digital infrastructure and its consequences for African local environments and actors. Accordingly, the essay seeks to examine the growing use of Chinese-produced digital infrastructure in Kenya and its consequences. It focuses attention on the often-neglected details of Chinese operations and local smart city initiatives. [End Page 40] Precisely, the aim is to expand understanding of how local factors and conditions mediate China's growing geopolitical footprint. This essay is divided into four parts. The first section discusses the Kenyan case as an example of the establishment of Chinese ICT infrastructure in an African context. It explores the corporate and public nexuses that buttress the vision of a digitalized Kenyan society and demonstrates that Chinese engagements are in part a consequence of local factors, which challenges notions of a Chinese strategy to export normative values and surveillance practices. At the same time, this position does not necessarily imply the absence of Chinese state strategy in Africa and threats to civil liberties. Rather, it simply illustrates how local and global factors play into each other and how they determine practical outcomes. The second section looks at the adoption of smart cities in Kenya and the so-called safe city model, which includes digital surveillance technologies. The third section addresses Beijing's "no strings attached" policy and contends that China's proclivity to financially support state actors regardless of their regime type or human rights record renders citizens in these states more vulnerable to government transgressions. The essay concludes by noting that even in the context of a democratic government like Kenya's, bolstering state surveillance capacity without robust checks and balances renders citizens more vulnerable to the misuse of digital tools. Building ICT Infrastructure in Kenya In 1998, the Kenya Communication Act ended the state-run monopoly held by Kenya Posts and Telecommunication Corporation.2 In 2006, the Ministry of Information and Communications ushered in the National ICT Policy, which fully liberalized the telecommunications sector and created a framework for private actors to enter the ICT market.3 By introducing this liberalization strategy, the Kenyan government took a principal role in shaping the country's ICT sector as one focused on privatizing state-owned enterprises and attracting private investment in undersea fiber-optic cables, internet service providers, and mobile network operators. The vision, set in [End Page 41] the 2006 National ICT Policy and again later in the 2020 Policy Gazette, promoted the notion of ICT as a development tool for improving health, employment, and education outcomes. Digital infrastructure is thus a means by which politicians build and plan the future of Kenya's development. Despite these ICT policy changes, the government in 2006 did not have the infrastructure capacity to palpably realize its development ambitions. Kenya relied on satellite technology for international connectivity, which was both limited and prohibitively expensive for most citizens.4 To transition from narrowband, which operates on satellite technology, to fiber-optic-powered broadband, Chinese firms Huawei and ZTE were contracted to build the required infrastructure to close this gap...

Quality of Life Technology: An Initiative to Build Inclusive Society through Technological Development with Special Emphasis on Higher Education

In 2010, the Korean government launched a new initiative to help people with disability by developing new technology and services. The project, dubbed ‘Quality of Life Technology,’ coincided with the coming age of smartphones and the advent of related internet electronic services including speech recognition and augmentative and alternative communication (AAC) devices. This paper looks back at this past program and provides a glimpse into some achievements and shortcomings. In particular, the interdisciplinary computational sciences program for students with disability in a university setting was examined based on the last 12 years of experience. Suggestions are made such as early intervention of young people with disability for learning, ways to increase computer literacy, and reestablishment of ICT (information and communication technology) control tower to deal with the digital divide. Finally, this study emphasizes that the modern ICT and public policies, if administered appropriately, can offer an immense opportunity for people with disability to overcome barriers (both economic and societal) and enhance self-awareness that will eventually lead to independent living.

Women in science: Leveraging ICT tools for sustainable economic empowerment

Introduction: Significant empirical evidence from literature revealed that women constitute half of the world’s human capital. Evidence also shows that women have the potentials to redress gender gaps in all facets of all scientific endeavors if empowered through Information and Communication Technology (ICT), favorable ICT laws, policies, cultures, ethics, and values. Despite these important women virtues, there are numerous pieces of evidence in the literature that support significant gender gaps in internet use (23%), literacy rate (48.6%), pay gap (22%), scientific innovations, etc., resulting majorly from restrictions placed by cultural laws, ethics and values that impose gender sensitive ICT policies, especially in Africa. This study highlights strategies to leverage the economic empowerment of women in Science through ICT adoption, favorable ICT policies, culture, ethics, and values. Methodology: The authors adopted the Unified Theory of Acceptance and Use of Technology (UTAUT) as the conceptual framework for this study. The authors also explored a narrative review methodology where related research findings from peer-reviewed articles are used to draw holistic findings that revealed significant information on strategies for leveraging economic empowerment of women in science through ICT adoption, favorable ICT policies, culture, ethics, and values. Results: Results show that leveraging their literacy abilities for ICT adoption may increase their sociability capital resources thereby advancing sustainable goals for significant national economic development. Discussion: Gender gaps may result among women in science diverting time for circular works, due to unfavorable customary laws, ethics, and values, to meet family responsibilities or having less control over finances, which negatively impact their affordability of ICT facilities. Conclusion: There cannot be effective science education, especially among women without effective leveraging of ICT innovations, literacy, adoption, and usage required to leverage economic empowerment of women in Science.

Teachers’ perspectives on the use of ICT in the teaching of a South African home language, Sesotho

The study sought to unpack teachers’ perspectives of teaching one South African language, Sesotho, as a home language using information and communication technology (ICT) in secondary schools in South Africa. Teachers were recruited to participate in the study by providing lesson plans for analysis. From the analysis, four teachers were selected to participate in semi-structured interviews. The Technological Pedagogical Content Knowledge (TPACK) framework guided the study. The following findings emerged from our analysis of data in the study. Firstly, regardless of having limited ICT resources, teachers nevertheless attempted to use those available in their schools to ensure that teaching does not solely depend on traditional methods. Secondly, teachers in the district studied lacked technological knowledge (TK). In addition, teachers seemed to lack knowledge of ICT policies. Finally, lack of Sesotho content on ICT resources affects the adoption of ICT in the teaching and learning of Sesotho. We recommend that in addressing the issue of the digital divide, there is a need to focus on provision of ICT resources to all schools, irrespective of quintile level, and to provide teachers with proper training, focusing on Sesotho and other African languages as subject.

Corruption, ICT and Military Spending in Sub-Saharan Africa

ABSTRACT It has been argued that large military spending is often a crucial constraint in Sub-Saharan Africa (SSA) countries, and high corruption has enabled these countries to keep such large military spending. One possible remedy is to promote information and communication technology (ICT), which may cause the anti-corruption policies to become more effective in increasing transparency for the public and reducing unnecessary and abusive military spending. This study discusses the nexus among corruption, military spending, and ICT with a panel data of 48 SSA countries from 2003 to 2015. Our analysis reveals that when ICT prevails, military spending is negatively associated with the control of corruption, so that anti-corruption policies with the usage of ICT could reduce the extravagant budget allocation to military spending. Policymakers should associate sound ICT policy with traditional anti-corruption factors to bring more transparency and less corrupt behaviors in the military department. The reduction in the misuse of military allocation enables the country to increase nonmilitary public spending to face sustainable development challenges for the sake of the population.

Full Modified Ordinary Least Square Analysis of the Relationship between New Technologies of Information, Financial Development and Growth in WAEMU Zone

This paper aims to study the relationship between financial development, information, and communication technology (ICTs) diffusion and economic growth by examining the effects of interactions between finance and ICT on economic growth. The study covers eight West African Economic and Monetary Union (WAEMU) countries and spans the period from 2000 to 2018. The empirical results, after applying the fully modified ordinary least squares (FMOLS) estimator can be generalized as follows. First, regardless of the financial development indicator used, the empirical results show that financial development negatively influences economic growth in the WAEMU. This counter-intuitive relationship may be related to many phenomena, but there are no clear explanations in the literature yet. Second, ICTs diffusion improves economic growth in the zone. This implies that WAEMU countries should strengthen their ICTs policies and improve the use of new information and communication technologies. Finally, the interaction between ICTs diffusion and financial development is positive and significant in explaining growth. This implies that the economies of the WAEMU region can only benefit from financial development once a level of ICTs development is reached.

The Integration of Information Communication Technology in Education: A Review of Policies and Practices in Angola, South Africa, and Zimbabwe.

The use of Information and Communication Technologies (ICT) in education has expanded significantly worldwide. Many countries develop Educational ICT policies to promote national agendas for economic, social, and political growth. The implementation of ICT in education is designed to prepare students to assimilate into the global market, attain equal access to education, and to be technologically prepared citizens. Many African governments are therefore developing ICT policies to expand integration of ICTs in primary and secondary education. However, successful integration of ICTs requires concerted efforts across stakeholders, as well as consistency in policy implementation and evaluation. Although several Southern African countries have ICT policy blueprints for education, not much is known about the implementation of the policies on the ground. This study reviews educational ICT policy implementation, successes, and challenges in three Southern African countries: Angola, South Africa, and Zimbabwe.

The Impact of Information and Communication Technology on Life Expectancy in the Middle East

The Impact of Information and Communication Technology on Life Expectancy in the Middle East

Understanding’s barriers of implementing ICTs in Moroccan High Schools from teachers’ perspectives

Today, the enormous progress in Information and Communication Technologies (ICTs) has encouraged many countries to take advantage of ICTs in education. Morocco is not in isolation from this. Yet, the progress has often been insufficient. There is still a substantial gap concerning the availability of ICTs and their implementation methods in the Moroccan High schools, resulting in several thoughtful questions being raised for decision-makers and teachers equally. One of the main questions is what factors affect the successful implementation of ICTs in Moroccan High schools? Hence, the prominence of this paper is to find the answer to this question and other related questions from teachers’ perspectives. This study uses both qualitative and quantitative stances. A closed questionnaire was used to collect data from (134) Moroccan high school teachers, and semi-structured interviews were conducted with (20) other teachers. Generally, the results showed that ICTs were a vital device in improving teaching and learning outcomes. However, lack of resources, ICT skills among teachers, the insufficiency in ICT training, and deficiency of clear ICT policies, among other influences, were some challenges that affect the implementation of ICTs in Moroccan high schools.

The Use of Information and Communications Technologies by Library Users at the University of the Western Cape

Information and communications technology (ICT) has taken over all spheres of human endeavours. ICT has exerted a profound influence on traditional academic libraries. This study sought to investigate the impact of information and communications technologies (ICTs) on academic library services provision and operations, as well as how ICTs have influenced the use of library information resources by undergraduate and postgraduate students at the University of the Western Cape. The study draws attention to the importance of implementing ICT policies and practices for library operations and practices bounded by the technology acceptance model (TAM). Findings from the study indicate the emergence of ICTs in libraries has drastically changed the dynamics of library operations and services in areas including the online public access catalogue (OPAC), wireless networks, library marketing and online reference services. The findings also revealed that although the use of ICTs in academic libraries enables libraries to offer faster and more efficient services, challenges and obstacles are prevalent, including a lack of training in ICTs and insufficient ICT infrastructure. The findings suggest libraries should formulate and implement an ICT strategy. It is pivotal for libraries to formulate and implement an ICT strategic plan to be used as a guideline for ICT planning of short and long-term developmental programmes. The findings suggest sufficient funding and effective training programmes should also be of the utmost importance to ensure sustainability and relevancy.

ICT Adoption and Stock Market Development: Empirical Evidence Using a Panel of African Countries

The aim of this study was to examine the impact of adopting information and communication technologies (ICT) on the development of African stock exchanges. The study examined a panel of 11 African stock exchanges for the period 2008–2017 and employed the generalised method of moments (GMM) to estimate the results. The results of the study documented that ICT adoption had a positive impact on stock market development in African countries. Firstly, it was found that the stock market traded volume and mobile–telephone user variables were positively related. Secondly, a positive relationship was also proven between the stock market traded volume and the broadband user variable. Thirdly, a positive relationship was documented between the stock market capitalisation variable and the fixed telephone user variable. Fourthly, the research findings confirmed a positive relationship between the stock market turnover ratio and the fixed telephone user variable. The findings of this study imply that policymakers should be more resolute when formulating ICT policies. ICT adoption can spur stock market development which in turn can propel economic growth, resulting in the economic prosperity of the African countries. Moreover, ICT adoption could enhance the integration of African stock exchanges, further buttressing the drive towards the common market areas in various regions.

The Use of Digitalization (ICTs) in Achieving Sustainable Development Goals

The article examines the use of information and communication technologies (ICT) in achieving sustainable development goals (SDGs). This link is conceptually and contextually analyzed in the global context whereby scholarly opinions and research works are discussed to substantiate the role that ICT can play in achieving SDGs. The article further examines the link in South Africa, using the country as a locus of the study. The article aims to find answers to the following research questions: How is ICT linked to all 17 SDGs? To what extent this link may accelerate SDGs’ implementation? What is the impact of ICT on accelerating SDGs? What are the challenges hampering the efficient utilization of ICT for SDGs’ implementation? The article uses a qualitative approach with desktop analysis to draw significant information. In addition, unobtrusive methods were applied, such as conceptual analysis and document analysis, to draw conclusions based on the findings. The findings confirm that despite ICT policies and infrastructure, the use and impact of ICT on SDGs is not always high. The article suggests that improvements are required at policy, institutional, department and individual levels. The suggestions can be applicable globally, based on the technological advancement and socio-economic development in country-specific contexts.

Information and Communications Technology in Education for Persons with Special Needs (ICTEPSN)

Education is a prerequisite to and national development. The level of availability and use of information and communications technology (ICT) in Nigeria school settings, particular, for persons (children and adults) with special needs education. The paper investigates the level of using ICT for the development of persons with special needs to meet up with the contemporary educational system in Nigeria school settings. Development in special needs education including availability and adequate use of ICT basic facilities namely: online portal, network service, internet service and ICT devices. The survey questionnaire was developed through a Centre for Visually Handicapped and selected respondents from Department of Adults Education (Federal College of Education Obudu) in Obudu Local Government Area of Cross River State, to collect data. The results revealed that impacts of ICT policy implementation in Nigeria schools for special needs would paves way for standard educational development in Nigeria school settings, inclusion of education for modern stage of using ICT as tools is possible in Nigeria educational system for ICT cutting-edge transformation. Also, it was revealed that inadequate use of ICT facilities for teaching and learning contributed to the limitation of overall performance of persons with special needs, particularly in academic and extra-curricular activities in national development. The conclusions and recommendations amongst others were as follows: the need to teach the persons with special needs (PSN) by using ICT facilities as a tool and computers technology in the Nigerian schools’ settings for achieving educational development goals of Nigeria school settings.

Access to electronic court records in Botswana

Governments all over the world are using information and communication technologies (ICTs) to enable the delivery of their programmes more effectively and efficiently and to increase the participation of the citizens in their governance through their e-government initiatives. The main purpose of this study was to explore issues of access to electronic case files at the Gaborone Magisterial District. Since 2005, the Department of Administration of Justice (AOJ) in Botswana has implemented an electronic Court Records Management System (CRMS) to manage case file records at the high courts and magistrates’ courts of Botswana as one of the government’s public sector reforms to improve service delivery at the courts. This study used both the quantitative and qualitative approaches with data collected through a questionnaire, document review, interviews with respondents and observation of respondents at the Gaborone Magisterial District as well as at justice stakeholders, which are Department of Public Prosecutions and the Department of Prisons and Rehabilitation. The questionnaire was supplemented with interviews. The study used the Records Continuum Model as lens to examine how electronic case files were used and accessed through the CRMS. The findings of the study revealed inadequate legislation on the management of electronic case files in Botswana. Challenges such as network disruptions, shortage of computers, resistance to change, training and a lack of commitment by staff affected access to court records on the CRMS. The study also established that access to electronic case files was limited to court personnel only. The study recommends the adoption of relevant policies and the provision of adequate infrastructure and remote access to electronic court records by the public and other stakeholders in the justice system in Botswana. Failure to provide online access to court records goes against the spirit of the Botswana National ICT policy and the National Vision 2036, which advocates for digital access to information and community access through the use of ICTs.