The Use of Information and Communications Technologies by Library Users at the University of the Western Cape

Abstract

Information and communications technology (ICT) has taken over all spheres of human endeavours. ICT has exerted a profound influence on traditional academic libraries. This study sought to investigate the impact of information and communications technologies (ICTs) on academic library services provision and operations, as well as how ICTs have influenced the use of library information resources by undergraduate and postgraduate students at the University of the Western Cape. The study draws attention to the importance of implementing ICT policies and practices for library operations and practices bounded by the technology acceptance model (TAM). Findings from the study indicate the emergence of ICTs in libraries has drastically changed the dynamics of library operations and services in areas including the online public access catalogue (OPAC), wireless networks, library marketing and online reference services. The findings also revealed that although the use of ICTs in academic libraries enables libraries to offer faster and more efficient services, challenges and obstacles are prevalent, including a lack of training in ICTs and insufficient ICT infrastructure. The findings suggest libraries should formulate and implement an ICT strategy. It is pivotal for libraries to formulate and implement an ICT strategic plan to be used as a guideline for ICT planning of short and long-term developmental programmes. The findings suggest sufficient funding and effective training programmes should also be of the utmost importance to ensure sustainability and relevancy.