Influence Of Emotional Labor Research Articles

Research on the Influence of Emotional Labor on the Happiness of Employees in Tourist Attractions

Research on the Influence of Emotional Labor on the Happiness of Employees in Tourist Attractions

Mediating Effects of Resilience between Influence of Emotional Labor and Patient Safety Management Activities on Job Satisfaction, Nurses in Small-Medium sized Hospitals

목적 본 연구에서는 지역 중소병원 간호사의 감정노동, 환자안전관리활동이 직무만족도에 미치는 영향을 확인하고, 이들 관계에서 회복탄력성의 매개효과를 파악하기 위함이다. 방법 2개 종합병원에서 근무하는 간호사 170명을 대상으로 구조화된 자가 설문지를 이용하였다. 수집된 자료는 SPSS/WIN 21.0 통계프로그램 t-test, ANOVA, Pearson s correlation coefficients, Mediating effects regression 이용하여 분석하였다. 결과 대상자의 감정노동과 환자안전관리활동(r=.327, p<.001), 직무만족(r=.411 p<.001), 회복탄력성(r=.565, p<.001)은 모두 통계적으로 유의한 정(+)의 상관관계를 나타내었다. 회복탄력성과 직무만족(r=.466, p<.001), 환자안전관리활동 간에도 통계적으로 유의한 정(+)의 상관관계를 보였다(r=.367, p<.001). 감정노동과 직무만족도사이에서 매개효과를 분석한 결과(β=.22, p=0.12)과 회복탄력성(β=.34, p<.001) 모두 직무만족에 유의한 영향을 미치는 것으로 확인되었다. Sobel test 결과 유의하게 나타났다(Z=3.71, p<.001). 결론 이를 통해 간호사의 감정노동을 감소시키고 직무만족에 영향을 미치는 회복탄력성을 향상시키기 위해 다양한 프로그램 적용의 필요성을 시사하고 있다.

The Influence of Emotional Labor on Job Involvement in Taiwan’s Convenience Store: Compare the Effects of Moderating Role Among PJ Fit, PO Fit, PS Fit, and PG Fit

Research on emotional labor focus on related employees’ work outcomes, well-beings, and dissonances that could be ignored some moderation effects especially between emotional labor and job involvement. This study focused on difference types of PE fit that individual fit takes a moderation role between emotional labor and job involvement. Data from 230 convenience store full time (71.7%) and part time (28.3%) working employees were collected. Results indicate that difference types of PE fit predicated moderating effects influenced the relationship between predictor (emotional labor) and criterion variables (job involvement). In sum, in describing PE fit mediating the relationships between emotional labor and job involvement,Further, we have made the points that (a) emotional labor can indirectly influence job involvement by the mediating processes of perceived person-environment, (b) person-environment fit revealed partially mediating effects on the relationship between emotional labor and job involvement, (c) among emotional labor, PE fit, and job involvement regarding significance positive effects.

임상간호사의 감정노동과 자아탄력성이 소진에 미치는 영향

임상간호사의 감정노동과 자아탄력성이 소진에 미치는 영향

Influence of Emotional Labor and Occupational Stress on Burnout of General Hospital Nurses

Influence of Emotional Labor and Occupational Stress on Burnout of General Hospital Nurses

The Influence of Emotional Labor on Turnover Intention of Hotel Employees: Mediating Effect of Emotional Dissonance

Based on the theory of emotional labor, this study explored the relationship between emotional labor and turnover intention of hotel staff by constructing intermediary effect model. The employees of different hotels in Guangdong province in China were investigated by emotional labor scale, emotional dissonance scale and turnover intention scale. The results showed that the hotel staff paid more deep acting than surface acting in emotional labor; emotional dissonance and turnover intention were in the middle level. There were differences in the deep acting of employees in education level and job position; emotional dissonance had significant differences in education level; and turnover intention had significant differences in working years. The surface acting of emotional labor had a significant positive correlation with emotional dissonance and turnover intention. Emotional dissonance had a completely mediating effect between surface acting and turnover intention.

The Influence of Emotional Labor among Flight Attendant on Airline

The Influence of Emotional Labor among Flight Attendant on Airline

블랙컨슈머의 행동에 대한 항공사 객실승무원의 감정노동이 직무지속의사에 미치는 영향 : 직무배태성의 매개효과를 중심으로

블랙컨슈머의 행동에 대한 항공사 객실승무원의 감정노동이 직무지속의사에 미치는 영향 : 직무배태성의 매개효과를 중심으로

육군 신병 훈육요원의 감정노동이 직무만족에 미치는 영향: 직무스트레스의 매개효과를 중심으로

육군 신병 훈육요원의 감정노동이 직무만족에 미치는 영향: 직무스트레스의 매개효과를 중심으로

The Influence of Emotional Labor and Emotional Intelligence on Job Performance: Does Ownership Type Matter? A Comparison of Public and Private Organizations in China

ABSTRACTGiven the limited knowledge about the effect of contextual factors of organizational ownership types on emotional labor, this research addresses two main questions: (1) whether emotional labor varies among organizations with different ownership types; and (2) whether emotional labor and emotional intelligence relate to job performance in different ways in public and private organizations. This paper examines the research questions with 306 self-report questionnaires from the public sector, domestic privately-owned enterprises and foreign-invested firms in China. Significant differences were found in the emotional labor reported in public and private organizations. Overall, emotional labor was found to have a significant effect on in-role performance, and emotional intelligence moderated the link between emotional labor and job performance in public organizations, but not in private organizations.

Double Mediating Effects of Job Burnout and Job Satisfaction in the Influence of Care givers Emotional Labor on Service Quality

본 연구는 D지역 노인요양시설에 종사하는 요양보호사 278명을 대상으로 감정노동이 서비스 질에 미치는 영향에 대한 직무소진과 직무만족의 이중매개효과를 가지는지 검증해 보고자 함에 목적이 있으며, 연구결과를 다음과 같다. 첫째, 요양보호사의 감정노동이 서비스 질에 미치는 영향에서 직무소진이 매개효과를 가지는 것으로 나타났다. 둘째, 요양보호사의 감정노동이 서비스 질에 미치는 영향에서 직무만족이 매개효과를 가지지 않는 것으로 나타났다. 셋째, 요양보호사의 감정노동이 서비스 질에 미치는 영향에서 직무소진과 직무만족이 이중매개효과를 가지는 것으로 나타났다. 이에 노인요양시설 요양보호사들의 서비스 질을 향상시키기 위해서는 직무소진의 감소와 직무만족을 높이기 위한 요양보호사들의 노력도 필요하지만 관리자들의 태도와 의식도 함께 변화될 수 있는 다양한 프로그램이 개발되어야 할 것이다.This study aims to investigate double mediating effects of job burnout and job satisfaction in the influence of emotional labor on service quality and targeted 278 care givers working for elderly care facilities in D area. The study findings are as follows. First, it was found that job burnout had mediating effect in the influence of care givers emotional labor on service quality. Second, it was found that job satisfaction did not have mediating effect in the influence of care givers emotional labor on service quality. Third, job burnout and job satisfaction had double mediating effects in the influence of care givers emotional labor on service quality. In conclusion, based on these study results, it is considered that for improving service quality of care givers in elderly care facilities, not only efforts of care givers for decreasing job burnout and increasing job satisfaction but also a variety of programs for changing attitude and consciousness of managers would be needed.

수화통역사의 소진에 영향을 미치는 요인: 감정노동과 사회적 지지를 중심으로

수화통역사의 소진에 영향을 미치는 요인: 감정노동과 사회적 지지를 중심으로

The influence of emotional labor on job burnout in ICU nurses

Objective To investigate the current status of emotional labor of ICU nurses and its influence on job burnout. Methods Totally 253 ICU nurses of three comprehensive third-grade class-A hospitals were investigated using the general information questionnaire and nurses' emotional labor scale and job burnout scale. Results The average score of emotional labor was 3.59±0.67.The scores of deep acting, expression of genuine emotion and surface acting were 4.67±0.86, 3.37±0.91 and 3.26±0.86.There was a relationship between the factors of emotional labor and job burnout.The surface acting had positive prediction effect on emotional exhaustion(β=0.317, P<0.01) and depersonalization(β=0.292, P<0.01), and negative effect on personal achievement (β=-0.144, P<0.05). Deep acting had negative predictive effect on depersonalization(β=-0.283, P<0.01) and positive prediction effect on personal accomplishment (β=0.345, P<0.01). Conclusion ICU nurses have moderate levels of emotional labor, and the deep acting score is the highest between three dimensions.The surface acting and deep acting can predict job burnout, and managers of hospital should pay attention to the education and training of emotional labor for ICU nurses. Key words: Intensive care unit; Nurses; Emotional labor; Job burnout

The Influence of Emotional Labor of General Hospital Nurses on Turnover Intention: Mediating Effect of Nursing Organizational Culture

The Influence of Emotional Labor of General Hospital Nurses on Turnover Intention: Mediating Effect of Nursing Organizational Culture

사회복지시설 종사자의 감정노동이 서비스 질에 미치는 영향에 대한 직무만족의 조절효

사회복지시설 종사자의 감정노동이 서비스 질에 미치는 영향에 대한 직무만족의 조절효

Influence of Emotional Labor on the Job Stress of the Contact Department in a General Hospital Moderation Analysis of Foundation and Occupation

Influence of Emotional Labor on the Job Stress of the Contact Department in a General Hospital Moderation Analysis of Foundation and Occupation

The Influence of Emotional Labor and Burnout on Emotional Deviance of Taekwondo Instructors

The Influence of Emotional Labor and Burnout on Emotional Deviance of Taekwondo Instructors

임상간호사의 감정노동과 사회적 지지가 소진에 미치는 영향

본 연구는 임상간호사의 감정노동, 사회적 지지, 소진의 정도를 파악하고 소진에 영향을 미치는 요인을 확인하기 위함이다. 2012년 11월 5일부터 11월 23일까지 서울시에 소재한 4개의 3차 병원(500병상 이상)과 1개의 2차 병원(400병상 이상)에 근무하는 간호사 199명을 대상으로 하였다. 간호사의 소진은 3.69점, 감정노동 3.08점, 사회적 지지 3.44점으로 중간 이상의 점수를 나타냈다. 대상자의 소진은 연령, 교육정도, 직위, 임상경력에서 통계적으로 유의한 차이를 보였으며, 감정노동은 연령, 근무부서, 임상경력에 따라 유의한 차이를 보였다. 또한 소진은 감정노동과 양의 상관관계, 사회적 지지와 음의 상관관계를 나타냈고 소진에 영향을 미치는 요인으로는 감정노동, 연령, 사회적 지지가 통계적으로 유의한 변수로 나타났으며 설명력은 31.5%이었다. 따라서 간호사의 소진을 감소, 예방하기 위해서는 감정노동을 줄이고 사회적 지지를 높일 방안을 마련해야 할 것이다. This study is designed to know the influence of emotional labor and social support on burnout of clinical nurses. 199 nurses working in five general hospitals with more than 500 beds in Seoul were sampled. Mean scores for each category were 3.69 for burnout, 3.08 for emotional labor, and 3.44 for social support. There was statistically significant difference between burnout and demographic characteristics, in age, education level, position, and clinical career; there was statistically significant difference between emotional labor and demographic characteristics, in age, working unit and clinical career. Emotional labor was positively correlated with burnout and social support was negatively correlated with burnout. As a result, factor influencing burnout was emotional labor, age, and social support. This predictor accounted for 31.5% of variance in burnout. Therefore, it is necessary to establish strategies to reduce nurses' emotional labor and improve the awareness of social support.

Influence of Emotional Labor, Nursing Work Environment, and Self-efficacy on Happiness Index among National Psychiatric Hospital Nurses in Korea

Purpose: This study was conducted to identify emotional labor, nursing work environment, self-efficacy and happiness index and address factors associated with happiness index to provide basic resources for national psychiatric hospital nurses` happiness at work. Methods: Participants were 249 nurses working in 5 national psychiatric hospitals. They participated in the survey and data were collected from May 16 to July 30, 2016. Data were analysed using SPSS/WIN 22.0. Results: Mean scores were nurses` emotional labor, 3.89, nursing work environment, 2.77, self-efficacy, 3.77, and happiness index, 3.52. There were significant differences on the happiness index for: department, type of work, career length, position and payment. Happiness index was influenced by self-efficacy, work environment and emotional labor. Explanatory power of these variables was 36.9%. Conclusion: These results show that self-efficacy and work environment are important factors related to the happiness of the national psychiatric hospital nurses. Additionally, developing an effective program to facilitate self-efficacy of nurses and research studies to identify effects of such a program are required.

치과위생사의 감정노동수행형태가 직무소진에 미치는 영향: 동료지지의 조절효과

치과위생사의 감정노동수행형태가 직무소진에 미치는 영향: 동료지지의 조절효과