Industrial Experience Research Articles

Fuzzy Analytic Hierarchy Process (FAHP) Based Performance Assessment of Textile Industry in Tirupur

Abstract: This study explores the use of Fuzzy Analytic Hierarchy Process (FAHP) to evaluate and prioritize criteria in supply chain management within the textile industry of Tirupur district. Utilizing a detailed questionnaire reviewed by experts with over 30 years of industry experience, the study conducted pairwise comparisons of key criteria: cost (C1), quality (C2), time delivery (C3), and management and organization (C4). By applying FAHP, which effectively handles uncertainties in decision-making, the study determines the relative importance of these criteria. The findings provide a structured method for improving decisionmaking in textile supply chain operations, integrating fuzzy logic with the traditional AHP framework to enhance the management and optimization of supply chain processes.

The Development of Halal Well-Being Experience Quality: A Conceptual Framework

In recent years, the hospitality and tourism industry has increasingly focused on enhancing the well-being of guests by providing tailored experiences that address their physical, mental, and spiritual health. This shift has spurred the development of Halal well-being experiences, specifically designed to cater to Muslim travelers by aligning services and facilities with Islamic principles. Halal well-being experiences include a range of services such as Halal-certified food, prayer facilities, gender-segregated wellness amenities, and activities promoting spiritual health. These offerings are vital for Muslim travelers who seek destinations and accommodations that respect and cater to their faith-based needs. To address these challenges, a comprehensive framework for Halal well-being experience quality is essential. This framework should include clear guidelines for service provision, training programs for staff, and effective marketing strategies. This research aims to explore the current state of Halal well-being experiences in the hospitality industry, identify the key challenges and opportunities, and propose a framework for enhancing service quality. The study provides insights and recommendations for developing and promoting Halal well-being experiences that cater to the needs of Muslim travelers. The research underscores the importance of seven dimensions of tourism experience quality (TEQ) in influencing tourist well-being: Halal hedonism, Muslim-friendly involvement, local culture friendliness, refreshment experience, meaningfulness experience, knowledge experience, and novelty experience. These dimensions collectively enhance the physical, mental, social, and spiritual well-being of Muslim travelers, promoting a holistic approach to well-being in the tourism sector.

Gastronomic Identity Factors in the Function of Sustainable Gastronomy: A Case Study of Tourist Destinations in the Republic of Serbia and Bosnia and Herzegovina

Gastronomic identity is a crucial segment of sustainable gastronomy and its successful positioning in the tourism market. As such, it calls for the creation of a suitable SusGastroIdentity scale that would identify influential factors. The research investigated the opinions of the employees in catering establishments in two tourist destinations in the Balkans: Fruška Gora Mountain, a tourist area in the Autonomous Province of Vojvodina in Serbia, and Jahorina Mountain, a tourist area in the Republic of Srpska entity in Bosnia and Herzegovina. The study involved 606 participants, 66% of whom work in à la carte restaurants. Of these participants, 68% hold operational roles in hospitality establishments, and 58.3% have over 5 years of experience in the hospitality industry. After conducting a survey using a questionnaire and performing appropriate statistical analysis of the responses, four factors of gastronomic identity and sustainable gastronomy were defined: geographic and cultural characteristics of gastronomy, gastro-tourism events, economic aspects of business operations, and commercial aspects of business operations. The present research has shown that employees in hospitality and tourism perceive geographic and cultural characteristics and the economic aspects of business as the significant factors of gastronomic identity that affect both the sustainability of gastronomy in tourism and the tourist destination itself.

Edible innovations: Testing the WOW impact of 3D printed chocolate packaging

3D food printing is an emerging processing technology with a profound impact on both the food industry and consumer experiences. It currently makes it possible to process a wide range of food materials into custom-designed and safe-to-consume 3D printed foods. One notable application lies in the creation of customized, fully edible packaging using ingredients that are safe for human consumption. The study presented in this paper examined consumer attitudes and emotions to 3D printed edible packaging in gastronomic experiences, comparing a milk chocolate snack served in a fully 3D printed edible chocolate packaging to one served in a traditional ceramic packaging. The results show that compared to the ceramic packaging, the edible packaging elicits higher levels of surprise, fascination, and desire, thereby increasing the overall positive consumer experience by more than 10 %. Part of this work aims to familiarize consumers with this innovative type of 3D food, demonstrating its relevance and potential to the food industry. The findings contribute to understanding consumer attitudes towards 3D printed foods and suggest a new potential field of research establishing a path to strengthen its common application in gastronomy.

Effect of Construction Management Instructors’ Degree and Industry Experience on Construction Management Graduate Job Readiness

ABSTRACT This study investigates the impact of faculty education and industry experience on the work readiness of Construction Management (CM) graduates within their first three years’ post-graduation. This research hypothesized that the educational background and industry experience of CM faculty significantly influence graduates’ preparedness for the construction industry. Employing a mixed-methods approach, this study surveyed 465 full-time faculty members across 30 ACCE-accredited CM programs, evaluating their degrees and relevant industry experience. Recent graduates and industry leaders were surveyed to assess perceived readiness to work. The demographic findings revealed only 7% of faculty hold doctoral degrees in CM and 47% lack work experience in the field. The results also indicated that there is a linear relationship between programs with higher levels of industry experienced faculty and doctoral degrees in CM with enhanced career preparedness. The study proposes the Construction Faculty Qualifications (CFQ) Score, a metric combining academic and industry experience to evaluate and improve faculty qualifications comprehensively. The CFQ Score aims to drive accreditation requirements toward a more balanced combination of academic achievement and practical experience. This research underscores the necessity for CM-specific educational backgrounds and significant industry experience to enhance the quality and effectiveness of CM education.

Customer Experience Rating for Achieving Loyalty & Satisfaction

Business organizations are turning to innovative goods, new markets, and inorganic growth prospects to generate income as global marketplaces change dramatically and player competition heats up. However, providing a superior and distinctive customer experience for financial services represents the biggest chance for long-term revenue development. Creating a Customer Experience Rating (CXR), a measurement of customer experience in the Malaysian banking industry is the primary goal of this project. According to the statistical analysis findings, the CXR had a high degree of reliability and proved construct validity by reaching both convergent and discriminant validity. The Malaysian population enjoys positive bank experiences, as indicated by the customer experience rating 7.37. The results of this study can be used by practitioners, managers, and regulators to better understand customer experiences and create marketing strategies that will enhance the operational environment, increase customer loyalty and satisfaction, and foster positive word-of-mouth.

Implementing B-BBEE: Leader Experiences in the South African Banking Industry

Orientation: Large banking institutions in South Africa remain complex organisations facing a myriad of challenges as they navigate the Fifth Industrial Revolution (5IR) and strive to remain relevant. A significant challenge relates to how these organisations can utilise Broad-Based Black Economic Empowerment (B-BBEE) to create diverse and inclusive teams for organisational success and sustainability.Research purpose: To explore the experiences and sense-making processes of senior leaders tasked with the implementation of affirmative action as part of a B-BBEE strategy as they navigate this responsibility within a South African bank.Motivation for the study: To shine on the complex experiences of senior leaders tasked with implementing affirmative action within a B-BBEE strategy in a large financial institution.Research approach/design and method: A qualitative interpretivist case study was applied to explore senior leaders’ negotiation of their perceptions and experiences of leading the implementation of B-BBEE in a large bank. Ten semi-structured interviews were utilised as the main data generation tool.Main findings: Study reveals how senior leaders hold strong convictions about the value of diversity and inclusion in the workplace. This included the continued necessity for legislation such as B-BBEE given South Africa’s racial history and existing personal biases that impact workplace diversity and inclusion. The study further reveals that senior leaders believe that B-BBEE is poorly implemented and attribute this to the tension leaders experience between diversity and performance, a lack of organisational policies and practices required to hold leaders accountable for B-BBEE implementation and leaders who lack the skills and expertise required to successfully create diverse and inclusive work environments.Practical/managerial implications: Positive contributions to diversity and inclusion policies and practices, leadership development and transformation of the banking organisations in South Africa and the industry at large.Contribution/value-add: Banking institutions as large market players can play a significant role in leading workplace transformation through improved implementation of diversity and inclusion legislation and principles within B-BBEE.

Development strategy, infrastructure, and premature deindustrialization: Comparing Asian, African, and Latin American economies

AbstractThis paper investigates the phenomenon of premature deindustrialization in developing countries, with a focus on Latin America and sub‐Saharan Africa, and examines why this trend primarily occurs in these regions rather than in East Asia. Through a comparative analysis of industrialization experiences across different economies since the 1960s, the paper argues that premature deindustrialization results from a combination of liberalization shocks, development strategies that defy comparative advantage, and inadequate infrastructure supply due to the lack of active state involvement in its provision driven by prevailing neoliberal ideas. This study empirically validates this hypothesis using country‐sector‐level data from 40 economies.

Matters of assuring functional dependability compliance of digital manufacturing

Aim. To propose a methodological approach to ensuring the functional dependability of industrial facilities using SMART documents in the context of import-independent digital processes. Methods. The evolving applicability of the dependability theory and information systems design has defined the methodological provisions for algorithmising the application of SMART standards for minimising functional faults and failures of industrial processes. Digital models of production lines were examined as tools for machine-recognisable representation of standards. The proposed form of regulatory documents is intended to enable the transition from machine-readable data to machine-understandable content. Findings. The application of the proposed methods of content systematisation in the context of manufacturing process standardisation shows that the classification of process data based on standardised characteristics of digital information exchange processes is one of the key methodological provisions ensuring unambiguous interpretation of regulatory requirements. Specialised projects often use individual provisions rather than complete regulatory documents. In this case, in order to ensure machine-understandability of the developed content, it is proposed using special identifiers, e.g., «paragraph», «graphic object», «table cell». The deployment of such identification tools will allow creating a class of SMART standards that collect into a single document the provisions regarding the delivery of intended results in situations when the operating equipment is diverse. Publications created using intelligent processing of SMART documents are considered as containers of structured and unstructured data that take into account the conditions of particular projects. The existing dynamics of the demand for advanced industrial products often determines the admissibility of its industrial production by various companies with the parallel use of unique technologies. The conditions of such an organisation impose their limitations on the comparability of various process requirements, therefore, it is proposed to harmonise the presentation of the results of managerial, design, and process engineering solutions using the term «manufacturing system asset». The introduction of relative result estimates as part of the digital format is an efficient mechanism for ensuring management consistency. In this context, the importance of a uniform regulatory framework as the foundation for such assessments is growing. As one of the ways of minimising faults and failures of industrial equipment, it is proposed to create a situation centre with a decision support system based on the regulatory data with harmonised manufacturing system asset requirements. An experience of Industry 4.0 regulation is described in the review of the ISA digital manufacturing series of standards. It was shown that the deployment of SMART standards improves the stability of interaction between information management systems and the functional dependability of production lines. The introduction of provisions regulating the use of algorithms for the development, editing, and examination of draft regulatory documents into the content machine-understandability facilities is an important factor in ensuring the functional dependability of products. Conclusions. The presented approach is focused on the methodology for developing standards that take into account requirements from various subject areas. In the context of ongoing import substitution in manufacturing, the paper examines the feasibility of minimizing digital process faults and failures caused by the use of regulatory frameworks that are not equivalent to the provisions of international documents and take into account the specificity of Russian industrial systems.

The future of green tourism in Bali: Challenges and opportunities

This research examines the future of green tourism in Bali, analyzing the challenges and opportunities facing the island in its sustainable tourism development efforts. The research adopts a multi-method qualitative approach, including a systematic literature review using the PRISMA method, in-depth semi-structured interviews, and participatory observation. Data were collected from key stakeholders in Bali's tourism industry, including experienced tourism operators, government officials, environmental experts, and community leaders representatives. Respondents were selected using purposive sampling, with the criteria of having a minimum of five years of experience in Bali's tourism industry or related fields. Their role was to provide insights into the current state of green tourism in Bali, challenges faced, and potential development opportunities. Key findings revealed significant challenges such as environmental damage from mass tourism, inadequate waste management, threats to biodiversity, cultural exploitation, and economic inequality. Nonetheless, Bali also shows great potential for green tourism development, including supportive government policies, community engagement opportunities, technological advances, and the growing global demand for sustainable tourism experiences. This research proposes a comprehensive strategy to boost green tourism in Bali, emphasizing stakeholder collaboration, sustainable tourism standards, eco-friendly infrastructure improvements, and awareness-raising campaigns.

Identification of Suitable Measures to Encourage Women to Pursue Career in Airline Core Jobs and Strive for their Career Growth

The airline business has long been stereotyped as a male-dominated, male-centric industry.Women's contributions as workers have gone unnoticed. The main aim of the study is Identification ofsuitable measures to encourage women to pursue career in airline core jobs and strive for their careergrowth. Primary and secondary data were employed to accomplish the goals of the research. Overall,women in the airline industry experience more dependence on others and a lack of assistance toperform night hours.

The Effects of Audit Partner Industry Experience on Lowballing, Subsequent Audit Fees, and Audit Quality

SUMMARY Audit fee lowballing is defined as charging relatively lower audit fees at the start of an audit engagement and increasing fees subsequently to recover the initial lowballing cost. This practice, employed to attract new clients, concerns regulators because of its potential consequences for audit quality. We examine the relation between audit partner industry experience and lowballing, and its implications for subsequent audit fees and audit quality. Our results indicate that higher audit partner industry experience is associated with discounted fees but superior audit quality in the first year of the engagement, suggesting that more-experienced auditors pass on cost savings from process efficiencies to their clients. We also find that for audit partners with higher (lower) industry experience, subsequent fee increases are relatively low (high). This implies that auditors with lower industry experience lowball in the initial year of the engagement and subsequently hike fees to recover the initial-year lowballing costs. Data Availability: Data used in this study are available from public sources identified in the text. JEL Classifications: M42.

Enhancing customer service and user experience through the use of machine learning powered intelligent chatbots

The implementation of machine learning powered intelligent chatbots have greatly enhanced customer service and user experience in various industries. With the advancements in artificial intelligence and natural language processing, chatbots have become an essential tool for businesses to effectively communicate with their customers. Machine learning algorithms enable chatbots to analyze customer queries and provide accurate responses, mimicking human conversation. This has led to an increase in customer satisfaction as chatbots can handle large volumes of inquiries and resolve them efficiently. Moreover, chatbots are available 24/7, providing round-the-clock service to customers. Implementing chatbots in businesses has also resulted in cost savings as they reduce the need for human customer service representatives. This has allowed companies to allocate their resources to other areas of their business, ultimately leading to increased productivity. In addition to improved customer service, intelligent chatbots also enhance user experience. By continuously learning from user interactions, chatbots can personalize responses and provide relevant information, making the customer experience more seamless and efficient. Furthermore, chatbots can be integrated into various platforms such as websites, social media, and messaging applications, making them easily accessible to users. This has also led to an increase in user engagement and retention rates. The potential challenges and limitations of this technology was also discussed and recommendations provided for future research in this field. Overall, the development and implementation of machine learning powered intelligent chatbots have greatly enhanced customer service and user experience, making it a valuable tool for businesses in today's digital age.

Establishing Sustainable Education for Fashion and Textiledesign According to the SDG

Objective: This study aimed to integrate Sustainable Development Goals (SDGs) into fashion and textile industry education. It sought to connect the supply chain and address the growing demand for sustainability in the industry through interdisciplinary solutions. Theoretical Framework: Several key theoretical concepts and models were grounded. The SDGs provided a broad framework for integrating environmental, ethical, and social considerations into industry practices. The Triple Bottom Line (TBL) theory was used to understand how economic, environmental, and social dimensions could be balanced in the fashion and textile industry. Additionally, Stakeholder Theory was employed to analyze the interactions between academic institutions and industry supply chains. Method: A qualitative analysis was employed, focusing on how sustainable development was practiced in architectural education. Industry professionals were interviewed to understand industry experiences and needs. A literature review method was used to systematically collect, assess, and synthesize existing research findings. Results and Discussion: The results obtained revealed that fashion and textile colleges needed to establish teaching methods guided by the SDGs. Both academic and supply chain responses were positive, highlighting the potential and feasibility of this teaching model. Research Implications: The practical and theoretical significance of this study was discussed, providing insights into how the research findings could be applied or impact sustainable teaching models. These implications could endow designers with necessary sustainability knowledge, skills, and tools in education, strengthen the connection between the supply chain and academia, and enhance interdisciplinary collaboration to drive the fashion and textile industry towards greater sustainability and circularity. Originality/Value: This study contributed to the literature by collecting and synthesizing existing research findings. It demonstrated the value and relevance of the research by guiding academic and supply chain cooperation and enhancing interdisciplinary integration with the SDGs.

Investigating the moderating role of technology turbulence and innovation capabilities in servant leadership, knowledge management and frugal innovation

Purpose This research aims to investigate the impact of servant leadership on knowledge management and its subsequent connection to cost-saving innovation. The study further explored these relationships by examining the mediating roles of innovation capabilities and technological volatility. Design/methodology/approach The research is applied in purpose and employs a descriptive-survey method for data collection. It follows a qualitative-quantitative approach, utilizing expert interviews in the qualitative phase. The sample consists of 35 managers and expert professors with knowledge management experience in universities and high-tech industries, selected through the snowball method. Data collected from Iranian organizations were analyzed using AMOS software. Findings The results revealed a positive correlation between servant leadership and knowledge management. Knowledge management demonstrated a significant positive relationship with cost-saving innovation. Additionally, technological volatility and innovation capabilities were identified as crucial factors influencing the connection between knowledge management and innovation, particularly in promoting frugality. Originality/value While this research provides a comprehensive model, it acknowledges specific limitations that warrant further investigation. The study predominantly focused on Iranian organizations, suggesting an opportunity to broaden its scope to include diverse organizational perspectives from various cultural and geographical contexts. Moreover, a promising avenue for future research involves exploring entrepreneurial orientation as a potential mediating variable. Given its significant impact on organizational dynamics, introducing entrepreneurial orientation could enhance our understanding of its effects on both knowledge management and the promotion of frugal innovation. This expansion may illuminate the intricate interplay between entrepreneurial orientation, knowledge processes and innovative practices, contributing to a more sophisticated discussion on effective organizational strategies.

REVOLUTIONIZING USER EXPERIENCE: ARCHITECTURAL INNOVATIONS IN OVO PAYMENT APPLICATION

In the era of digital transformation, mobile-based payment applications have become an important element in everyday life, changing the way transactions and managing finances. Online payment applications provide significant benefits by making financial transactions easier without cash, providing flexibility in choosing brands, and supporting the progress of fintech businesses and startups in the digital financial sector. Lippo Group, through OVO, presents innovation in electronic money payment systems. OVO's rapid growth lies not only in the ease of financial transactions, but also in its mobile application which is designed to provide a better user experience. This research analyzes architectural innovation in the OVO mobile application, aiming to revolutionize the user experience and increase OVO's competitiveness in the mobile payments industry. Using descriptive qualitative methods, this research utilizes user cards, storyboards, and customer journeys to analyze the implementation of Microservices Architecture and Load Balancing. The results show that this innovation provides significant benefits, improving the system's scalability, reliability and maintenance efficiency. Using Load Balancing is effective in solving balance problems and customer service response. This research provides in-depth insight into the evolution of financial applications in Indonesia.

Divergent effects of visual interfaces on teleoperation for challenging jobsite environments

In challenging work environments, teleoperation has been adopted for executing tasks over long distances, ensuring worker safety off-site. The physical distance from jobsites typically poses challenges to teleoperators, limiting their cognition and perception of sites. Particularly, these human-machine interface challenges vary depending on the work environment conditions. This paper analyzes the impact of different visual interfaces on teleoperators and their work performance in challenging jobsite environments, using interactive workplace modeling and simulation to execute teleoperation tasks. Based on experiments with 33 subjects in construction-related fields with industrial experience, the study observed data overload problems and distraction with effects varying by work environment. Additionally, the analysis includes how their eye gaze patterns could demonstrate these effects. The findings contribute valuable insights into human factors crucial for designing user-centered teleoperation interfaces in construction, forming the basis for an intuitive and informative interface design in task-specific settings.

Pengaruh Kualitas Pelayanan Dan Store Atmosphere Terhadap Minat Berkunjung Kembali Pada Toko Retail Modern Guardian Di Kota Bandung

Retail Guardian, as one of the stores whose core business is in the health and beauty sector, is indicated to be experiencing a decline in sales with the main problem being low interest in returning visits. This is indicated by its position as the top brand in 2022-2023 experiencing a decline while its competitors in the same industry experience an increase. The aim of this research is to analyze the influence of service quality and store atmosphere on interest in returning to visit. This research uses a quantitative approach with data collection techniques through questionnaires using a Likert scale and has been declared valid and reliable. The questionnaire was distributed to 93 respondents who were determined using a probability sampling technique using the purposive sampling method. There are three hypotheses derived from the research objectives which are tested using multiple regression, which as one of the conditions has passed the classical assumption test. This research showed that of the three hypotheses, 2 were proven to be influential and 1 hypothesis had no effect.

Character is fate: How tourism entrepreneurs’ extraversion and agreeableness affect their market exit in the sharing economy

The rate of market exit of tourism entrepreneurs from sharing economy platforms is surprisingly high, given that the sharing business is flourishing. We argue that the destiny of performance is partly shaped by the tourism entrepreneur's personality, and explore the effect, channel, and interaction of personality traits on exit (vs. operation) with three studies. Based on a dataset comprising monthly information of 138,331 observations involving 21,556 tourism entrepreneurs and a survey experiment, our findings indicate that agreeableness decreases the exit rate whereas extraversion increases it; service quality mediates the impact. Agreeableness benefits from the contextual factor of managerial experience in the tourism industry, while extraversion benefits from restricted use policies. Moreover, extraversion leads to an operational interest trap for survival. This study is the first to unveil the intricate mechanism underlying the impact of personality traits on tourism entrepreneurs' exit and establish a novel construct known as Personality - Exit fate (PEF), which aims to stimulate tourism entrepreneurship in emerging economies.

Second-Career Academics and the Influence of ‘Professionalism’ in Higher Education: A Phenomenographic Study in STEM

This article examines the phenomenon whereby ‘professionalism’ is used as a concept in higher education (HE), specifically regarding HE’s relationships with professions in science, technology, engineering and mathematics (STEM). We examine the implications for human development arising from the influence of professionalism in HE, presenting the qualitative interpretations of second-career academics, a term we use to describe university teaching staff recruited for their prior industrial experience in STEM professions. Using a phenomenographic approach, we examine the conception of second-career academics and how professionalism influences educational policy and practice in HE. We present four successively inclusive conceptions of experiences, with professionalism expressed as making normative judgements of students’ interactions and behaviours, negotiating those interactions and behaviours with students, critiquing the professional applicability of curricula and activities, and changing those curricula and activities to suit the needs of STEM professions. These conceptions expose challenges related to policy and practice and the roles undertaken by second-career academics, including their enculturation of students into the normative expectations of STEM professions, their influence on the apparent correspondence between HE and work in STEM, and their marketing of STEM professions inside HE.