Importance Of Critical Success Factors Research Articles

Information Urbanistic Perspective in the Context of Blue Economy

This article describes how the subject of the blue economy is currently on the political agenda of the European Union. Its strategic scope seeks to involve the various economic stakeholders whose activities are centered on the sea. From tourism to the exploitation of marine resources, economic operators should develop their activities in an integrated way and with a close respect for the sustainability of natural resources. The present article analyzes the level of integration of the economic activities, public and private, through the evaluation of the sites of the main stakeholders in tourism area, establishing a comparison between two important Portuguese and Spanish cities. Assuming that in the current information society, particularly in tourism, the competitiveness of economic activities is conditioned by the availability of integrated information among the various players, it is important to adopt appropriate models to share information and activities because this is an important critical success factor to the economic development of regions.

Critical observations on the statistical process control implementation in the UK food industry

PurposeStatistical process control (SPC) is widely applied for control and improve processes in manufacturing, but very few studies have reported on the successful application of SPC in the food industry, in particular. The purpose of this paper is to critically assess the status of SPC in the UK food manufacturing industry and to suggest future research avenues.Design/methodology/approachA research project was carried out in the UK food manufacturing sector through questionnaires. The results of the study were analysed using descriptive statistics and statistical tests to be applied in the hypothesis testing.FindingsFindings revealed that 45 per cent of the respondents are SPC users and -R and -S charts are the most commonly applied SPC charts in this industry. It was determined that top management commitment is the most critical factor, while lack of SPC training is the most alarming challenge, and lack of awareness of SPC and its benefits are the main reasons for the food companies not implementing SPC.Research limitations/implicationsThe study considered only the food manufacturing companies. Future research could be addressed toward the food service and food supply chain.Practical implicationsThe paper provides information to food companies in the UK on most common practiced and important quality tools, SPC charts and critical success factors in the food industry. Moreover, the most challenging factors of SPC implementation in the food industry are presented.Originality/valueThis study depicted the current state of SPC practices in the food industry and the process performance in SPC and non-SPC companies is compared.

Perceptions of stakeholders on the critical success factors for operational management of public-private partnership projects

PurposeThis paper aims to explore the perceptual differences on the factors that contribute to the successful management of public-private partnership (PPP) projects at the operational stage among stakeholders.Design/methodology/approachAn international questionnaire survey was conducted with purposively sampled PPP experts from the private, public and academic sectors. Survey responses were analyzed using Kendall’s coefficient of concordance (W), mean score ranking analysis, Kruskal–Wallis test and Mann–Whitney U test.FindingsThe research findings show that each stakeholder group considers an efficient and well-structured payment mechanism as the most important operational management critical success factor (CSF). Moreover, the public sector considers open and constant communication among stakeholders as the second most important CSF, whereas the private and academic sectors consider effective operational risk management and well-structured legal dispute resolution mechanism, respectively. Further analysis using non-parametric tests (i.e. Kruskal–Wallis and Mann–Whitney U statistics) reveal significant differences in the importance of three operational management CSFs – “open and constant communication among stakeholders”, “effective changes of shareholdings in private consortium” and “stable macroeconomic indicators”.Research limitations/implicationsThe generalizability of the research findings is limited considering the low sample size and non-participation of users/general public in the study. Hence, it is recommended that future research should be conducted in a specific country using both face-to-face and email questionnaire distribution approaches. This would likely increase the response rate and facilitate the inclusion of the general public/users.Originality/valueThe results of this study highlight and provide significant insights into how different PPP stakeholders perceive the critical conditions that are required to ensure the operational efficiency of PPP projects. This would, therefore, enable a better cooperation and collective effort from all stakeholders towards achieving the overall project success. In addition, the study offers new and additional CSFs which would enhance the comprehensiveness of the existing list of CSFs for the general implementation of PPP projects.

Is There More to A Visual Art Exhibition than just Art?

The purpose of this research was to determine the critical success factors for a visual art exhibition—specifically, a national arts festival. A structured questionnaire served as the instrument for collecting data. The questionnaire was distributed by trained fieldworkers at three venues that served as visual art exhibition galleries at the Aardklop National Arts Festival. Convenience sampling was used to gather 305 questionnaires from the three venues used as art exhibition galleries. The statistical analysis was done in two stages. The first stage included a two-way frequency table in order to determine the profile of respondents at these visual art exhibitions. In the second stage, a principal axis factor analysis was used to determine the five critical success factors identified in this research: venue and accessibility, catering, marketing, exhibition and display aspects, and health and safety. It was the first time that this type of research was implemented at a visual art exhibition at an art festival. Therefore, this research contributes significantly to the literature, specifically by creating a memorable visitor experience at a visual art exhibition with regard to important critical success factors. Keywords: Critical Success Factors, Visual Art Exhibitions, Memorable Visitor Experience, Factor Analysis To cite this document: Bianca Manners, Hanneri Borstlap, and Melville Saayman, Is There More to A Visual Art Exhibition than just Art?, Contemporary Management Research, Vol.12, No.4, pp. 435-454, 2016. Permanent link to this document: http://dx.doi.org/10.7903/cmr.14019

Identifying the Critical Success Factors and an Optimal Solution for Mobile Technology Adoption in Travel Agencies

AbstractTo effectively use of mobile technologies, this study develops a multifaceted framework to analyze critical success factors and determine an optimal solution for mobile technology adoption by using hybrid multiple criteria decision‐making methods. The results show that the most important and common critical success factors (CSFs) are top management support and consumer needs. Meanwhile, experienced adopters also addressed market trends and customer relationships, as well as prioritized the adoption of mobile websites, whereas potential adopters were concerned about organizational innovativeness and considered quick response (QR) codes as the most suitable mobile technology. Finally, some academic and managerial implications are offered at the end of the study. Copyright © 2016 John Wiley & Sons, Ltd.

Performance measurement tool (PMT) to control maintenance-associated infections

Purpose Healthcare maintenance (HM) services have an important role in the control of hospital-acquired infections (HAIs). Notwithstanding, many HM managers still do not measure the performance of HM services in infection control (IC). This research, therefore, aims to establish the level of importance of critical success factors (CSFs) and performance measures in HM IC. A performance measurement tool (PMT) was also developed to improve the performance of the HM unit in IC. Design/methodology/approach The CSFs and performance measures identified in the literature were categorised into the four perspectives of balanced scorecard and analysed through Delphi. The Delphi participants were presented with 67 performance measures and asked to rate their level of importance in HM in IC. In total, they identified 53 important performance measures to control maintenance-associated HAIs. The results obtained from the Delphi study were used to categorise the performance measures into four means zones. The mean zones were assigned weights (1-4), and the level of importance of the CSFs was established through weighted average. Liaison and communication, IC practices and maintenance resource availability emerged as the most important CSFs in HM in IC. Conversely, customer satisfaction emerged as the least important. Information gathered about the CSFs and performance measures was used to develop a PMT in HM in IC. Findings The following CSFs, liaison and communication, IC practices and maintenance resource availability, emerged as the most important in HM in IC. Conversely, customer satisfaction emerged as the least important. Information gathered about the CSFs and performance measures was used to develop a PMT in HM in IC. Originality/value Through the application of the PMT, performance in IC can be estimated at different levels in the HM unit. The PMT allows managers to focus on the most crucial CSFs and performance measures that drive performance in HM in IC. The PMT could also be used for benchmarking purposes.

Leadership – a critical success factor for the effective implementation of Lean Six Sigma

The objective of this paper is to offer further insights into Lean Six Sigma deployment, highlighting the more important critical success factors (CSFs) and particularly the role of leadership in successful deployment. Identification of CSFs for Lean Six Sigma is important as it allows organisations to focus their efforts on these factors to ensure success. The study is in two parts: the first part reviews the literature on leadership, Lean Six Sigma and CSFs for continuous improvement programmes. The second part illustrates the results of a longitudinal study through the administration of a survey questionnaire and exploratory factor analysis of the answers. The results suggest that the most important and significant factors for the effective implementation of Lean Six Sigma are project management, leadership, selection of top talented people and financial accountability. Although they highlight the importance of leadership as a CSF for effective deployment of Lean Six Sigma, more research is needed to determine what type of leadership is appropriate at different stages of Lean Six Sigma programme maturity.

Six Sigma critical success factors in Brazilian industry

Purpose – The purpose of this paper is to identify critical success factors (CSFs) that are regarded as the most important in Six Sigma programs in Brazil and to compare these rankings with those in international literature. Design/methodology/approach – A sample of industrial companies was selected to complete a survey. In total, 104 questionnaires were obtained. The results were compared with a literature review consisting of 26 papers from 13 countries. In total, 70 CSFs were found in the papers, but 19 CSFs were analyzed and reduced to ten. A multivariate factor analysis further reduced this number to two underlying constructs. Findings – The authors identified a CSFs common denominator/ranking based on the sample of international articles. The authors found that there are four CSFs that are more prevalent in Brazil and in the international papers studied and that there are no differences between the importance of CSFs in terms of hierarchical levels. Three gaps, five levers and two CSFs constructs were identified. Social implications – This study may initiate cooperation between the studied companies and academia, thus possibly increasing these organization’ knowledge regarding Six Sigma. Originality/value – The originality of this study is that the survey was conducted with companies in Brazil, a country where little information exists on Six Sigma programs. The authors also contributed a literature review on CSFs, a comparison based on most of the consulted papers and the use of a robust methodological strategy that was made possible by the sample size.

Analysing critical success factors to implement sustainable supply chain practices in Indian automobile industry: a case study

The aim of this article is to analyse the critical success factors (CSFs) behind the successful implementation of sustainable supply chain practices in Indian automobile industry. Supply chain sustainability is a critical and timely topic for the developing country like India that captures increasing concerns over sustainability, whether driven by current legislation, public interest or competitive opportunity. Identification of CSFs responsible for sustainable supply chain practices and evaluating their contextual relationships has the potential to affect future government policy, current production operations and identify new business models. In response to this, this paper intends to identify CSFs based on organisational theory and model them to implement sustainable supply chain practices in Indian automobile industry. Twenty-five CSFs to implement sustainable supply chain practices based on organisational theory are recognised by means of the literature review and in discussions with experts in one case study organisation. A solution methodology based on the interpretive structural modelling (ISM) technique is used to propose a structural model, which not only helps in understanding the contextual relationship among these CSFs, but also in determining their interdependence to implement sustainable supply chain practices. Further, the importance of CSFs has been determined based on their driving and dependence power using MICMAC analysis. Our overarching thesis is that the insights gained are useful for Indian automobile industry and would help practitioners, regulators and academicians to focus their efforts towards implementation of sustainable supply chain practices.

Critical Success Factors in the Implementation of Performance Management Systems in UAE Government Organisations

<p>This study undertook research on government organisations in the UAE with a view toward identifying the most important Critical Success Factors (CSFs) that support the successful implementation of performance management systems (PMSs). However, the study was not limited to the identification of such CSFs, but also sought to examine their relevance and criticality. The remit of the research focus was narrowed to an attempt to understand the causes of PMS failure and to avoid possible obstacles to PMS implementation. Qualitative research took the form of case studies involving interviews, observations and document reviews. This study makes several contributions to the literature on CSFs that influence successful PMS implementation in the government sector, principally in the UAE and other developing countries. Further, it presents a theoretical model of CSFs for the successful implementation of PMS. The findings and recommendations presented in this paper could serve as guidelines for practitioners in the field of PMSs and for government and public organisations to fully benefit from the implementation of PMSs.</p>

Critical success factors for community-driven development projects: A Sri Lankan community perspective

Despite significant investments, community-driven development (CDD) projects have yielded mixed successes in different countries and localities, underscoring the need to improve the project model. Recognising the importance of critical success factors (CSFs) in this exercise from different stakeholders’ perspectives and at a project-level ‘micro’ view, this study identifies the CSFs of the Gemidiriya CDD project of Sri Lanka from a community perspective. Questionnaires were administered to beneficiary community members and community project managers at villages to assess the importance of various project model features and linkages with overall project success. Factor analysis identified three critical success factors: enabling community environment, measurable project management outcomes by village organization and community project management engagement. Project managers should view CSFs from an impact-on-ground-orientation rather than a task-orientation. Furthermore, the beneficiaries who were also involved in the project execution may have a greater tendency to assign a high weight on the impact.

Factors critical for the success of public‒private partnerships in UAE infrastructure projects: experts' perception

During the last decade, the United Arab Emirates (UAE) has been the biggest market for public–private partnerships (PPPs) in Gulf Cooperation Council (GCC) countries. Currently, PPPs are increasingly being used in the rapid development of UAE infrastructure projects. Despite this fact, little is known about the success factors for adopting such an approach for the infrastructure projects in the UAE. Twenty-one in-depth interviews were held with PPP experts and key personnel who have experience in the development life cycle of PPP infrastructure projects in the UAE in order to investigate their perception of the key success factors of PPP in UAE infrastructure projects and examine the relative importance of these factors. The results show that the five most important critical success factors (CSFs) for all respondents were: availability and effectiveness of proper regulatory and legal framework for PPPs; proper risk allocation and sharing among project stakeholders; clear project brief and client outcomes; comprehensive and business viability of project feasibility study; and finally, proper project value management systems during different project phases. These findings should be taken into consideration by public and private partners when developing new PPP projects in the UAE in order to increase the success rates of these projects.

The impacts of critical success factors for implementing green supply chain management towards sustainability: an empirical investigation of Indian automobile industry

The management of ‘sustainable’ issues in supply chain is attracting much attention from the academia and corporate world. Sustainability has turn out to be a major concern for organizations to integrate ecological and societal issues in their business strategy. Therefore, this paper explores the importance of Critical Success Factors (CSFs) to implement Green Supply Chain Management (GSCM) towards sustainability taking into account the automobile industry of India. The hypothesized relationships of the proposed framework have been tested by analyzing data collected from 123 Indian automobile organizations. This study examined impacts of CSFs to implement GSCM towards sustainability on current green practices implemented by Indian automobile industry and expected organizational performance outcomes by using multiple regression analysis. The findings point out that the ‘Regulatory’ CSF has been identified which plays the most important role in promoting the green practices. ‘Internal Management’ and ‘Competitiveness’ CSFs playing a crucial role towards achievement of expected performance outcomes. The present research will assist the practitioners/managers to understand various GSCM implementation issues and to improve their practices and performances towards sustainable development.

Critical Success Factor for Industrialized Building System Process Protocol Map by Lean Construction management

This paper is exploring the process protocol map in industrialized building systems. Several critical success factors were identified and classified in seven groups namely; just-in-time factors, total quality management factors, business process reengineering factors, concurrent engineering factors, last planner system factors, teamwork factors and value based management factors. Using the Delphi technique, factors were established first by experts of construction projects. Afterward, the groups of factors were confirmed by the construction industry experts using the questionnaires based on Fuzzy AHP techniques for factors comparison. Based on the results the lean construction critical success factors are concurrent engineering and just in time factors respectively, which are the most important critical success factors in lean construction projects according to the industrialized building system process protocol map.

Critical Factors Influencing the Project Success in Pakistan

The objective of the current study is to analyze the importance of critical success factors with overall project success in the public sector of Pakistan. There are many factors which can influence the project success however the study focusing on soundness of business and workforce (SBW), planning & control (PC), quality performance (QP) and past performance (PP). In this study it’s reflected that major critical success factors can enhance the success of the project in the public sector of Pakistan. Based on the survey data collected the study founds, that there is a significant relationship among other critical success factors with overall project success. Among all the factors the planning and control is considered the highest relationship with overall project success. Furthermore, as perceived by the respondents there is significant evidence in general that the critical success factors in planning commission of Pakistan are below the average level and there is a vast scope to improve further. It is also concluded that the past performance in public sector organizations are lacking and need to improve further. Finally, the adapted model suggested that overall project success significantly relies on planning and control, soundness of business and workforce, and quality performance of the project. DOI: 10.5901/mjss.2015.v6n3p815

Determinants of ERP Implementation and System Success in India

Manufacturing industries implement ERP to increase the sales and profit and reduce the legacy system issues in their organization. However, in the implementation stage itself they face lot of challenges, sometimes they even face failure in implementation. The implementing companies need lot of resources and coordination from different areas and without these resources and coordination they cannot succeed. Even though they succeed in implementation, the performance is not up to the expected level in many cases. Since many CSFs are involved in this process, the managers have to identify the CSFs and plan accordingly to achieve system success. In this case, the authors discuss the important Critical Success Factors involved in different stages of implementation of ERP. Furthermore, they have tried to study the extent of system success in the companies and also identify the influence of ERP implementation on organization effectiveness.

Managing a live music performance: A supply-side analysis

Purpose and objective: The purpose of this research is to determine what managers regard as important critical success factors in ensuring a memorable visitor experience at a live music performance.Problem investigated: When organising a live music performance, it is evident that the various characteristics that form part of the visitor experience have to be considered. The critical success factors of live music performances from the supply side are fundamental, since the costs of organising live music performances are high, the needs of the visitors are constantly changing and competition plays a major role in the success of such events. Management furthermore constantly needs to be aware of the ever-changing external environment by determining what factors visitors consider to be vital for a rewarding experience at a major music event. This is extremely important since the concept of experience has become more pervasive, mainly given that the event sector, such as live music performances, has adopted experience as a tool to make individual businesses more competitive, as the organisations operating within this sector exist to provide consumers with an experience.Design and/or methodology and/or approach: A qualitative research method, by means of interviews, was used to obtain the relevant information from the selected participants. All the data collected in the process were transcribed into text and presented in narrative form. The six steps of data analysis and interpretation were applied to analyse the data.Findings and impications: The following four major themes emerged from the analysis; each theme was differentiated in terms of various categories and subcategories. Theme 1:The most important aspects for a memorable visitor experience; Theme 2:Main purpose when organising a live music performance; Theme 3:Important aspects regarding the management of a live music performance; Theme 4:Timing of event management. Based on the research conducted on the critical success factors from a supply side, the following findings emerged. Firstly, it is evident that the critical success factors differ significantly from one tourism sector to another. Therefore, more qualitative research should be applied with regard to critical success factors in other tourism operations. Secondly, comparing the results of the qualitative research reveals significantly more in-depth information than those of the various quantitative research studies conducted on critical success factors. Thirdly, it is evident that the pre-event, during-event and post-event planning phases differ from event to event. Lastly, it is evident that there is no common guideline with regard to creating a memorable visitor experience.Conclusion: Determining the critical success factors for memorable live music performances (from the supply side) in South Africa enables management to improve the current management plans in order to ensure an outstanding memorable visitor experience whilst also improving the overall success rate.

An analysis of interactions among critical success factors to implement green supply chain management towards sustainability: An Indian perspective

Increasing environment related problems and societal issues generally emerged due to different activities of the supply chain that pushes the industries to move towards social responsible Green Supply Chain Management (GSCM) practices. To deal with this, an attempt has been made here to identify, analyze and model the Critical Success Factors (CSFs) to implement GSCM towards sustainability in industries in Indian perspective. Twenty six CSFs to implement GSCM towards sustainability are recognized by means of the literature review and in discussions with experts. A solution methodology based on the Interpretive Structural Modeling (ISM) technique is used to propose a structural model, which not only helps in understanding the contextual relationship among these CSFs, but also in determining their interdependence to implement GSCM towards sustainability. Further, the importance of CSFs has been determined based on their driving and dependence power by using MICMAC analysis. “Scarcity of Natural Resources” has been identified as most important CSF that may force industries to implement GSCM practices to ensure their business sustainability. A case example of Indian mining industry is presented to show the real-world applicability of the proposed model. This work may help practitioners, regulators and academicians to focus their efforts towards implementation of sustainable GSCM on various levels in business.

Critical success factors of knowledge management: modelling and comparison using various techniques

Knowledge management (KM) has been increasingly recognised as an emerging field of research in the last few years. The present paper addresses the need of exploring the field of knowledge management. The study presented is an attempt towards identifying important critical success factors (CSFs) of knowledge management relevant to the Indian industry. Literature review and subsequent brainstorming sessions with experts (both from academia and industry) have suggested six most important CSFs. An interpretive structural modelling (ISM)-based model has been presented on these identified CSF. Further, these CSFs have been classified using MICMAC analysis. Contextual relationships among CSFs have also been established using experts' opinions. This paper may help researcher and practicing managers to understand interaction among these CSFs and its overall effect on successful KM implementation. Further, this understanding may be helpful in framing the policies and strategies to manage KM processes and activities.

Critical Success Factors for Post Occupancy Evaluation of Hospital Building Performance

This paper discusses the importance of critical success factors (CSFs) for post occupancy evaluation (POE) of hospital building performance. Recent failures of hospital buildings in delivering the expected service have raised the need for POE of their actual performance. However, POE of hospital building performance is a difficult undertaking and requires a vast amount of resources. Management, competencies, culture and awareness have been recognised as the factors that impede the success of POE projects. This demands the identification of the critical success factors (CSFs) that will enable POE projects to be undertaken without the success-impeding factors aforementioned, hence leading to successful POE projects. Despite the numerous studies on POE, the CSFs for POE have not been investigated. This leads to a knowledge gap of what are the actual CSFs that need to be considered in ensuring the success rate of hospital POE projects. By reviewing various related literatures, this paper attempts to generally look at the possibility of conducting a study on CSFs to ensure the success of hospital POE projects. This paper will eventually review the need for CSFs for POE of hospital building performance.