Critical success factors of knowledge management: modelling and comparison using various techniques

Abstract

Knowledge management (KM) has been increasingly recognised as an emerging field of research in the last few years. The present paper addresses the need of exploring the field of knowledge management. The study presented is an attempt towards identifying important critical success factors (CSFs) of knowledge management relevant to the Indian industry. Literature review and subsequent brainstorming sessions with experts (both from academia and industry) have suggested six most important CSFs. An interpretive structural modelling (ISM)-based model has been presented on these identified CSF. Further, these CSFs have been classified using MICMAC analysis. Contextual relationships among CSFs have also been established using experts' opinions. This paper may help researcher and practicing managers to understand interaction among these CSFs and its overall effect on successful KM implementation. Further, this understanding may be helpful in framing the policies and strategies to manage KM processes and activities.