Implementation Of Public Services Research Articles

Quality of Service in the Preparation of Population and Civil Registration Administration Documents at the Cirebon Regency Population and Civil Registration Office

Public Service Procurement is a task for the government in creating community welfare, for the creation of welfare in the community it is necessary to have quality in the implementation of these services, in this era of digitalization the government is expected to be able to implement technological advances by utilizing digitalization as an effort to improve services with easy access for the community. This study is aimed at finding out how the quality in the implementation of public services at the Cirebon Regency Population and Civil Registration Office, measuring the level of public satisfaction with the Cirebon Regency Population and Civil Registration Office, and finding out how to Improve the Quality of Public Services at the Cirebon Regency Population and Civil Registration Office. The research method used is a Qualitative Research Method with Questionnaire data collection techniques that are disseminated to the community in Cirebon Regency through Google Forms, Interviews with employees of the Cirebon Regency Population and Civil Registration Office, and Location Observation which is a place of service located at the Cirebon Regency Population and Civil Registration Office. Research shows that the quality of administrative document loading services at the Cirebon Regency Population and Civil Registration Office has not been maximized, improvements are needed to improve the quality of service. a) improving Facilities and Infrastructure that are Facilities in the Service process; b) hard skills training is needed in the implementation of E-Governance; c) There is a need for training on excellent service so that they know how to behave well and appropriately to maximize service to the community

Transformasi Layanan SIM Nasional Presisi (SINAR) melalui Inovasi Aplikasi Digital Korlantas Polri di SATPAS Colombo Surabaya

The implementation of public services in Indonesia is regulated by Law Number 25 of 2009, namely a series of activities to meet service needs in accordance with regulations for every citizen and resident. This service includes goods, services or administrative services provided by public service providers. In addition, through Presidential Instruction Number 3 of 2003 concerning national policies and strategies for developing E-government, communication and information technology is utilized in government processes to increase the efficiency and effectiveness of government administration. One form of e-government-based public service innovation introduced by the National Police Chief is the National Police Traffic Corps Digital application in the form of the SINAR Service with the aim of providing more effective and efficient public services in the driving license (SIM) renewal process which can be accessed online. The aim of this research is to describe the Digital Application Innovation of the National Police Traffic Corps in the SINAR (Precision National Driving License) Service at SATPAS Colombo Surabaya. This research uses a qualitative descriptive approach. The research results show that: 1) Relative Advantage, This innovation was accepted quickly, even though there were internal challenges related to the applicant's signals and devices. 2) Compatibility, acceptance of innovation is fast, but some people still don't know about SINAR services because socialization is not yet comprehensive. 3) Complexity, innovation is accepted quickly, but there are technical problems such as lag or bugs when uploading photos. 4) Triability, positive and rapid acceptance of the innovation due to internal testing by the development team, Satpas staff, as well as a two-week trial with SIM applicants that successfully identified and fixed problems, ensuring the application meets user needs. 5) Observability, innovation is accepted quickly in society, but there are still deficiencies in data collection on applicant queues by security officers that need to be considered.

KINERJA PERANGKAT DESA DALAM PENYELENGGARAAN PELAYANAN PUBLIK DI KANTOR DESA PARIJATAH KULON KECAMATAN SRONO KABUPATEN BANYUWANGI

The Performance Of Village Office In The Implementation Of Public Service In Village Office Of Parijatah Kulon Village, Srono District, Banyuwangi Regency. Along with the times, society demands high value public sercices from the government, even though these demands are repeteadly not in line with expectations, because public services have so far been less professional. To improve of service, a performance at the village office cannot work without a village apparture. This improvement in the quality of performance village apparature to save time in fulfilling the functions of village officials and aims to improve the work discipline of an employee works, so that the result obtined are in accordace with thw services ecpected by the community. The research method used in thid study is a qualitative approach, where the research is descriptive in nature which describe the phenomena in the field being studied. For data collection techniques is Observation, Interview, Documentation, and Triangulation. The use of this qualitative method aims to obtain in depth information about the performance of the Parijatah Kulon Village Apparature in the implementation of public services. The performance of this village apparature as invetigated using T.R Mitchell’s theory which has five aspects is quality, promptness, initiative, capability, and communication.

The Implementation of Public Services Through the Curhat Ning Ita Application in Realizing Smart Governance at the Mojokerto City Communication and Information Office

This study aims to analyze the implementation of public services through the Curhat Ning Ita Application in Realizing Smart Governance at the Communication and Information Office of the city of Mojokerto. The study uses qualitative methods with descriptive type. Data collection techniques were interviews with informants, documentation, surveys, and written documents. The results show that the implementation of public services through the Curhat Ning Ita application in realizing smart governance in the Diskominfo of Mojokerto city has been running well. Based on these results, it can be concluded that Diskominfo Mojokerto City has succeeded in realizing Smart Governance through the Curhat Ning Ita public service application. Keywords: service, application, smart, governance

Peningkatan Performa Pelayanan Publik Melalui Penerapan Core Values BerAKHLAK di Kota Singkawang Tahun 2022-2023

In the midst of increasingly high public demands for quality public services, the government through service officers must be able to serve professionally. Implementation and apllication of the core values of BerAKHLAK is one of the main keys to realizing excellent public services. This study aims to examine the process of internalization and application of the core values of BerAKHLAK carried out in Singkawang City in the implementation of public services and their contribution to improving the performance of quality public services for the community. The research method used is a descriptive research type and qualitative approach. Informants were selected through purposive and snowball sampling techniques. Data analysis techniques included data reduction, data presentation, and conclusion/verification sourced from observation, interviews and documentation. The results showed that the internalization of the core values of BerAKHLAK in Singkawang City has been running well and has had a positive impact on improving public service performance. This is evidenced by the increasing value of the public service index in Singkawang City by the Ministry of PAN-RB with a score of 4.22 in 2022 from previously in 2021 getting a score of 3.57. In addition, public satisfaction with public services in Singkawang City has also increased as seen from the value of the public satisfaction index, and the commitment of UPP in Singkawang City to improving the quality of public services. However, there are still weaknesses in several aspects of service. Therefore, The Singkawang City Government must continue to make sustainable efforts to improve the quality of public services in Singkawang City.

Analisis Efektivitas Penerapan Layanan Publik E-Kelurahan di Kota Bandung

This article analyses the effectiveness of E-Kelurahan public service implementation in Bandung City, which is part of the e-government initiative to improve the quality of public services through information technology. The research uses a qualitative and descriptive analytical approach to evaluate the successes, constraints, and areas of improvement in the implementation of the system. The results show that E-Kelurahan has improved service speed and transparency, although there are still challenges related to infrastructure, digital literacy, and human resource readiness. This research suggests the need for continued efforts in improving technological infrastructure and training for village officials to optimise public services.

Efektivitas Pelayanan Publik dalam Pembuatan Paspor di Kantor Imigrasi Kelas II Non TPI Blitar

Immigration Office Class II Non TPI Blitar is an implementation in the field of immigration at the Regional Office of the Ministry of Law and Human Rights of East Java Province which is responsible to the Head of the Regional Office. Passport is a document that contains identity to enter the border of a country. In the implementation of passport making services at the Blitar Class II Non TPI Immigration Office, researchers found obstacles experienced by applicants such as the information provided was not clear, so the applicant had to return to the Blitar Class II Non TPI Immigration Office, because there was no delivery service for applicants who lived outside Blitar, the priority service room was underutilized due to lack of employees. Therefore, effectiveness in the implementation of public services is very necessary, because one of the requirements for implementing a program to improve the quality of public services. This study aims to analyze the making of passports at the Blitar Class II Non TPI Immigration Office. The method used in this research is descriptive qualitative method. Data collection techniques in this study used observation, interviews, and documentation methods. Public services in passport making at the Immigration Office Class II Non TPI Blitar show some positive results. The implementation of this program includes various services such as passport issuance in the office, out-of-office services, as well as special programs such as Sambang Haji and Sambang Sakit Services. However, there are several obstacles such as the lack of employees in the priority service room, unclear information, and instability in the Community Satisfaction Index (IKM).

Implementation Of Public Services Based On The Digides Application (Digital Village) In Pondok Kelapa District, Central Bengkulu District"

This research discusses the implementation of public services based on the Didiges application in the village government service and administration system. This research is based on Law no. 25 of 2009 concerning Public Services and Presidential Decree 95 of 2018 concerning Electronic-Based Government Systems. The aim of carrying out this research is to determine the extent of implementation of public services based on the Digides application, as well as the factors that influence its implementation in Tanete Rilau District. By using descriptive qualitative methods, this research produced several findings such as the quality of use of online administration features, online correspondence services, and the minimal use of mobile applications by residents. From the theory of Donald S. Van Meter and Carl E. Van Horn, it was found that the most influential factors in the implementation of Digides application-based public services in Pondok Kelapa District are policy standards and targets, resources, relationships between organizations, characteristics of implementing agents, social conditions, politics, and economics, as well as the disposition of implementers. Based on the results of the research analysis, the village government plays an important role as the front guard that serves the community more closely. Therefore, the village government should actively provide outreach regarding the use of the Digides application to the community so that digital transformation can run optimally.

Implementation of the SIAP Desa Application To Improve Public Services In Pao-Pao Village, Tanete Rilau District, Barru Regency

This research aims to determine: Implementation of public services based on the Village SIAP application in Pao-Pao Village, Tanete Rilau District, Barru Regency. And to find out the supporting factors in implementing public services based on the Village SIAP application in Pao-Pao Village, Tanete Rilau District, Barru Regency. The method used in this research is qualitative, data collection techniques consist of participant observation, in-depth interviews and documentation studies. The results of this research show that the ease of use of the Village SIAP application in Pao-Pao Village can reduce manual service procedures that can take hours to just a few minutes. The supporting factors in implementing public services based on the Village SIAP application are training in application operation, community participation, government support, the existence of computer equipment and a WiFi network at the village office.

Eksistensi Ombudsman RI Perwakilan Sumatera Barat dalam Pencegahan Maladministrasi Sebagai Bentuk Pengawasan Terhadap Penyelenggaraan Pelayanan Publik

To carry out public services and all activities carried out by state administrators, a state institution is needed that functions and is tasked with supervising the running of public services and state administrators. All forms of complaints and aspirations complained by citizens were all accommodated so that a state ombudsman institution was formed. The Ombudsman of the Republic of Indonesia itself is a state institution that oversees the implementation of public services and maladministration is included in its authority. Supervision is carried out including those carried out by BUMN, BUMD, State-Owned Legal Entities, and private bodies or individuals whose task is to carry out certain public services, all or part of whose funds come from the APBN/APBD. The data that has been obtained comes from a literature review which is then analyzed using content analysis techniques. Human behavior can be studied indirectly by researchers by observing interactions through various media sourced from online news, newspapers, textbooks, journals, and various other types of communication that can be analyzed.

Analysis of Community Satisfaction in Providing Public Services at the Tempe District Office, Wajo Regency

The success of providing public services is largely determined by the level of community satisfaction. Community satisfaction is achieved when service recipients receive services in accordance with what is needed and expected. The aim of this research is to determine and analyze the level of public satisfaction in the provision of public services at the Tempe District Office, Wajo Regency, as well as to analyze and describe the factors that are obstacles and supporters in the provision of public services at the Tempe District Office, Wajo Regency. This type of research is a qualitative case study type approach with data collection techniques through observation, in-depth interviews and documentation studies. The results of the research show that the analysis of community satisfaction in the implementation of public services at the Tempe District Office, Wajo Regency is based on indicators of elements of community satisfaction, namely requirements, systems, mechanisms, procedures, completion time, tariff costs, product specifications, types of services, competency of implementers, behavior of implementers, complaint handling, facilities and infrastructure can be categorized as not fully meeting community satisfaction and service recipients have not received services according to what is needed and expected. This can be seen in the uncertainty of the completion time for population administration services, as well as the lack of population data processing equipment. Apart from that, there is still a lack of socialization to the public regarding service requirements, so that it does not meet the expectations and satisfaction of service users.

Public Service Policy in The Form of Civil Registration

Purpose: to determine and analyze the implementation of public services at the Population Service and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency. Methode: juridical-normative sourced from primary and secondary materials which are analyzed qualitatively by describing descriptively the results of the relevant data and cases studied. Research results: the implementation of public services in issuing population documents in North Toraja Regency has not been optimal, this can be seen in three things, including: population registration, civil registration and population document data. The public service process in issuing population documents has not been fully implemented by residents, the data exchange that occurs in population documents and the many procedures for public services in issuing population documents that are not implemented, and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency , namely legal basis aspects, institutional aspects, human resource (HR) constraints, lack of budget, and low public awareness, as well as lack of socialization regarding government regulations. Research implications: Public services in civil registration make it easier for the government to register every citizen in an orderly and orderly manner, increasing the recruitment of competent and proportional resources will support good and sustainable services. Originality/value: In the above context, the government is expected to prioritize effective services and recruit competent employees in the field of public services.

Принципи державної служби як основа управлінських перетворень в державі

The article analyzes the «state service» category, which is one of the institutions through which important functions of state power are implemented. It is emphasized that the present with a high degree of probability proves the need for constant improvement of legal support for the activities of state authorities, which aims to solve urgent problems in the state caused by a number of factors, among which are global transformational processes that are taking place in almost all key spheres of state and social life. Special emphasis is placed on the formation of a professional management core capable of applying new knowledge, technologies and competence in certain areas of management activity in the field of public service. It is emphasized that the civil service is not an administrative-bureaucratic element of state power, but rather a social institution of legal regulation of the activities of civil servants, for whom the rule of law, legality, morality, honesty, high-quality performance of state functions by fulfilling their duties and powers in the state apparatus. It was emphasized that the principles on which public service is carried out play a significant role in its renewal and professional activity in relation to the exercise of powers in the management sphere. The development of new approaches to the implementation of public service, which is aimed, first of all, at the implementation of new public functions, at expanding the range of public services and improving the quality of their provision, using the opportunities provided by the information society. It was emphasized that the implementation of public service in Ukraine should be aimed at ensuring high-quality management transformations, which in the end will make it possible to achieve a socially significant result, to solve the important task of improving the activities of public authorities on the basis of existing standards developed by the international community and will cover all levels of management and all types of public service.

Human Rights-based Public Service in the Class IIA Correctional Facility of Bengkulu

This study is designed to describe problems related to human rights-based public services in the Class IIA Correctional Facility of Bengkulu from the perspective of implementing human rights-based public service policies consisting of accessibility and availability of facilities, human resources availability, officer compliance, public service innovation, and integrity. This type of research uses a qualitative descriptive methodology with data collection techniques that include observation, interviews, and documentation. Data analysis stages involve data reduction, data presentation, and conclusion. The research findings indicate that the implementation of public service at Class IIA Correctional Facility is not yet optimal, as several issues related to the five research aspects are identified, including the inadequacy of facilities and infrastructure for vulnerable groups, overcrowding in the correctional facility housing blocks, limited quality of prison staff, a lack of innovative service provision, and the presence of alleged irregular practices within the correctional facility. Recommendations for improving future service implementation by the jail include providing adequate facilities and infrastructure, enhancing human resources through education and training, facilitating innovations in public service, and establishing effective monitoring and complaint mechanisms.
 Keywords: correctional facility, human rights, public service

Public Participation in Basic Services In Indonesia

This article analyzes public participation in basic services in Indonesia. Public service is one of the eight areas of change for bureaucratic reform in Indonesia. The goal of public service reform is to improve the quality of services and increase the index of public satisfaction with the implementation of public services organized by the Regional Government (Province). This article formulates the problem of how public participation in basic public services is measured in quality and/or quantity in meeting public needs. The purpose of this article is to describe public participation in measurable basic services that are of quality and meet public needs. The discussion of this article uses Qualitative Methods to examine and describe the natural object conditions related to public participation in basic services. Data analysis is inductive/qualitative to the object (case) of the problem. Considering the scope of basic services, it is very necessary to realize effective public participation in order to encourage the realization of quality basic services and meet the basic needs of the public, because public participation is the exercise of rights in state administration and public services. That effective public participation is realized in the form of Complaint Participation and Aspirational Participation and emphasizes more on community involvement in helping the Regional Government formulate basic service technical policies and participate in formulating the desired service standards.
 Keywords: public participation, basic services, satisfaction

Pelayanan Air Bersih oleh Badan Pengelolaan Air Bersih Nagari (BPABN) di Nagari Lansek Kadok Kabupaten Pasaman

This research is motivated by the lack of optimal implementation of public services, especially clean water services carried out by the Nagari Lansek Kadok Clean Water Management Agency (BPABN) in Nagari Lansek Kadok, Pasaman Regency because there are still customers who complain about the services provided by BPABN. This type of research is qualitative with descriptive methods. The selection of informants was carried out using a purposive sampling technique. The types of data are primary data and secondary data collected through observation, interviews, and documentation studies. Meanwhile, data validity testing was carried out using source triangulation techniques. Then the data is analyzed by means of data reduction, data analysis, and drawing conclusions or verification. Based on the research results, shows that the implementation of public services provided by the Nagari Lansek Kadok Clean Water Management Agency in Nagari Lansek Kadok, Pasaman Regency is still not optimal, because there are still customers who complain about the management's slowness in responding to customer complaints. The quality and quantity of BPABN managers in implementing public services are inadequate, as well as inadequate physical service facilities owned by BPABN.

Implementasi Prinsip-Prinsip Good Governance Guna Efektivitas Pelayanan Publik Pada Kantor Kelurahan Wonokromo Kota Surabaya

This research aims to analyze the implementation of public services, the prevailing bureaucracy and the suitability of the computerized service system when viewed from the principles of good governance at the Wonokromo Kora Subdistrict Office, Surabaya. The research method used is a qualitative descriptive approach. The required research data collection was 6 informants consisting of 4 sub-district staff and 2 community recipients of public services. The data analysis techniques used are data collection, data triangulation, data reduction, and data presentation. The results of the research found that the Wonokromo Subdistrict Office, Surabaya City, in carrying out its services, has not fully implemented the principles of good governance, and reporting on public servants has not been fully transparent because it requires permission from the District first and certainty of when residents can collect files or the results of the service are sometimes not fully implemented.

PUBLIC SERVICE ACCOUNTABILITY IN MANAGING SURAT IZIN MENDIRIKAN BANGUNAN (S-IMB)

The implementation of public service accountability is guided by the Decree of the Minister of State Number 63 of 2003 concerning General Guidelines for the Implementation of Public Services through Transparency and Accountability of Public Service Delivery, which contains the importance of providing public services. Licensing services in Medan City can be carried out at the Medan City DPMPTSP, one of the licensing services is the administration of Surat Izin Mendirikan Bangunan (S-IMB). The permit is still not in accordance with the Service Standards, which is for a period of 30 working days. One Stop Service and Investment Service for Medan City. The research method used is descriptive research method with a qualitative approach. Data collection techniques were carried out by means of interviews, observations, and documentation related to Surat Izin Mendirikan Bangunan (S-IMB). The data obtained were analyzed qualitatively by examining what had been collected using Sheila Elwood's Process Accountability theory which has the following indicators: Procedure, Cost, Timeframe and Responsiveness at the Medan City Investment and One-Stop Integrated Service Office, it has been running quite well but not yet optimal. There were several obstacles, such as permits not being completed on time, due to the lack of files from applications that were not submitted simultaneously to the officer. So that the incoming file must be returned to the applicant to complete the file and it takes a long time to complete the lack of files.

Kualitas Pelayanan Publik Yang Ada di Kota Batam

Research on public services in Batam City has been carried out with various focuses and approaches. Research conducted at the Batam City Public Service Mall aims to analyze the level of satisfaction with public services with changes to the business licensing regulatory system. The research results show that the majority of people express satisfaction with the services provided by the Batam City Public Service Mall, however there are improvements that need to be made, especially regarding understanding the procedures for processing business permits. Apart from that, other research highlights the influence of service quality and facilities on Batam City Government customer satisfaction at Public Service Malls. The results of this research provide an understanding of the importance of service quality and facilities in influencing customer satisfaction Apart from that, the implementation of public services during the Covid-19 pandemic in Batam City is also the focus of research. This research highlights the challenges in running public services according to the minimum standards that apply during the pandemic. The research results show that the implementation of public services during the Covid-19 pandemic is still not running effectively and efficiently From these various studies, it can be concluded that public services in Batam City are an important topic to evaluate and improve, especially in terms of customer satisfaction, the influence of service quality and facilities, as well as challenges in providing public services during pandemic conditions.

On the Enrolment of Citizens in the Civil Service in Modern Conditions

Objective: The purpose of writing the article is to investigate the peculiarities of entry to work in state bodies, the conditions of admission to the civil service of the Republic of Kazakhstan, and the experiences of foreign countries in this area. Theoretical framework: The study considers labor legal relations in the public service, which are regulated by a number of laws and regulations. The most important of them include the following: The Law of the Republic of Kazakhstan «On Public Service» establishes the basic principles of organization and implementation of public service and more. Methodology: The Law of the Republic of Kazakhstan «On Public Service of the Republic of Kazakhstan» was adopted; it discloses additional norms and rules regulating labor relations in the bodies of public service. Findings: Examples of entry and work in the civil service of citizens of other countries, concepts, and characteristics are given. Research: Therefore, it is important that those entering the civil service have high competence, moral qualities, and an understanding of their responsibility to society. Originality/value: The importance of the research topic is that the quality of the civil service directly affects the development of the country and the level of well–being of its citizens.