Implementation Of Public Services Research Articles

Analysis of Community Satisfaction in Providing Public Services at the Tempe District Office, Wajo Regency

The success of providing public services is largely determined by the level of community satisfaction. Community satisfaction is achieved when service recipients receive services in accordance with what is needed and expected. The aim of this research is to determine and analyze the level of public satisfaction in the provision of public services at the Tempe District Office, Wajo Regency, as well as to analyze and describe the factors that are obstacles and supporters in the provision of public services at the Tempe District Office, Wajo Regency. This type of research is a qualitative case study type approach with data collection techniques through observation, in-depth interviews and documentation studies. The results of the research show that the analysis of community satisfaction in the implementation of public services at the Tempe District Office, Wajo Regency is based on indicators of elements of community satisfaction, namely requirements, systems, mechanisms, procedures, completion time, tariff costs, product specifications, types of services, competency of implementers, behavior of implementers, complaint handling, facilities and infrastructure can be categorized as not fully meeting community satisfaction and service recipients have not received services according to what is needed and expected. This can be seen in the uncertainty of the completion time for population administration services, as well as the lack of population data processing equipment. Apart from that, there is still a lack of socialization to the public regarding service requirements, so that it does not meet the expectations and satisfaction of service users.

Public Service Policy in The Form of Civil Registration

Purpose: to determine and analyze the implementation of public services at the Population Service and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency. Methode: juridical-normative sourced from primary and secondary materials which are analyzed qualitatively by describing descriptively the results of the relevant data and cases studied. Research results: the implementation of public services in issuing population documents in North Toraja Regency has not been optimal, this can be seen in three things, including: population registration, civil registration and population document data. The public service process in issuing population documents has not been fully implemented by residents, the data exchange that occurs in population documents and the many procedures for public services in issuing population documents that are not implemented, and the obstacles to implementing public services at the Population and Civil Registration Service of North Toraja Regency , namely legal basis aspects, institutional aspects, human resource (HR) constraints, lack of budget, and low public awareness, as well as lack of socialization regarding government regulations. Research implications: Public services in civil registration make it easier for the government to register every citizen in an orderly and orderly manner, increasing the recruitment of competent and proportional resources will support good and sustainable services. Originality/value: In the above context, the government is expected to prioritize effective services and recruit competent employees in the field of public services.

Human Rights-based Public Service in the Class IIA Correctional Facility of Bengkulu

This study is designed to describe problems related to human rights-based public services in the Class IIA Correctional Facility of Bengkulu from the perspective of implementing human rights-based public service policies consisting of accessibility and availability of facilities, human resources availability, officer compliance, public service innovation, and integrity. This type of research uses a qualitative descriptive methodology with data collection techniques that include observation, interviews, and documentation. Data analysis stages involve data reduction, data presentation, and conclusion. The research findings indicate that the implementation of public service at Class IIA Correctional Facility is not yet optimal, as several issues related to the five research aspects are identified, including the inadequacy of facilities and infrastructure for vulnerable groups, overcrowding in the correctional facility housing blocks, limited quality of prison staff, a lack of innovative service provision, and the presence of alleged irregular practices within the correctional facility. Recommendations for improving future service implementation by the jail include providing adequate facilities and infrastructure, enhancing human resources through education and training, facilitating innovations in public service, and establishing effective monitoring and complaint mechanisms.
 Keywords: correctional facility, human rights, public service

Public Participation in Basic Services In Indonesia

This article analyzes public participation in basic services in Indonesia. Public service is one of the eight areas of change for bureaucratic reform in Indonesia. The goal of public service reform is to improve the quality of services and increase the index of public satisfaction with the implementation of public services organized by the Regional Government (Province). This article formulates the problem of how public participation in basic public services is measured in quality and/or quantity in meeting public needs. The purpose of this article is to describe public participation in measurable basic services that are of quality and meet public needs. The discussion of this article uses Qualitative Methods to examine and describe the natural object conditions related to public participation in basic services. Data analysis is inductive/qualitative to the object (case) of the problem. Considering the scope of basic services, it is very necessary to realize effective public participation in order to encourage the realization of quality basic services and meet the basic needs of the public, because public participation is the exercise of rights in state administration and public services. That effective public participation is realized in the form of Complaint Participation and Aspirational Participation and emphasizes more on community involvement in helping the Regional Government formulate basic service technical policies and participate in formulating the desired service standards.
 Keywords: public participation, basic services, satisfaction

Pelayanan Air Bersih oleh Badan Pengelolaan Air Bersih Nagari (BPABN) di Nagari Lansek Kadok Kabupaten Pasaman

This research is motivated by the lack of optimal implementation of public services, especially clean water services carried out by the Nagari Lansek Kadok Clean Water Management Agency (BPABN) in Nagari Lansek Kadok, Pasaman Regency because there are still customers who complain about the services provided by BPABN. This type of research is qualitative with descriptive methods. The selection of informants was carried out using a purposive sampling technique. The types of data are primary data and secondary data collected through observation, interviews, and documentation studies. Meanwhile, data validity testing was carried out using source triangulation techniques. Then the data is analyzed by means of data reduction, data analysis, and drawing conclusions or verification. Based on the research results, shows that the implementation of public services provided by the Nagari Lansek Kadok Clean Water Management Agency in Nagari Lansek Kadok, Pasaman Regency is still not optimal, because there are still customers who complain about the management's slowness in responding to customer complaints. The quality and quantity of BPABN managers in implementing public services are inadequate, as well as inadequate physical service facilities owned by BPABN.

PUBLIC SERVICE ACCOUNTABILITY IN MANAGING SURAT IZIN MENDIRIKAN BANGUNAN (S-IMB)

The implementation of public service accountability is guided by the Decree of the Minister of State Number 63 of 2003 concerning General Guidelines for the Implementation of Public Services through Transparency and Accountability of Public Service Delivery, which contains the importance of providing public services. Licensing services in Medan City can be carried out at the Medan City DPMPTSP, one of the licensing services is the administration of Surat Izin Mendirikan Bangunan (S-IMB). The permit is still not in accordance with the Service Standards, which is for a period of 30 working days. One Stop Service and Investment Service for Medan City. The research method used is descriptive research method with a qualitative approach. Data collection techniques were carried out by means of interviews, observations, and documentation related to Surat Izin Mendirikan Bangunan (S-IMB). The data obtained were analyzed qualitatively by examining what had been collected using Sheila Elwood's Process Accountability theory which has the following indicators: Procedure, Cost, Timeframe and Responsiveness at the Medan City Investment and One-Stop Integrated Service Office, it has been running quite well but not yet optimal. There were several obstacles, such as permits not being completed on time, due to the lack of files from applications that were not submitted simultaneously to the officer. So that the incoming file must be returned to the applicant to complete the file and it takes a long time to complete the lack of files.

On the Enrolment of Citizens in the Civil Service in Modern Conditions

Objective: The purpose of writing the article is to investigate the peculiarities of entry to work in state bodies, the conditions of admission to the civil service of the Republic of Kazakhstan, and the experiences of foreign countries in this area. Theoretical framework: The study considers labor legal relations in the public service, which are regulated by a number of laws and regulations. The most important of them include the following: The Law of the Republic of Kazakhstan «On Public Service» establishes the basic principles of organization and implementation of public service and more. Methodology: The Law of the Republic of Kazakhstan «On Public Service of the Republic of Kazakhstan» was adopted; it discloses additional norms and rules regulating labor relations in the bodies of public service. Findings: Examples of entry and work in the civil service of citizens of other countries, concepts, and characteristics are given. Research: Therefore, it is important that those entering the civil service have high competence, moral qualities, and an understanding of their responsibility to society. Originality/value: The importance of the research topic is that the quality of the civil service directly affects the development of the country and the level of well–being of its citizens.

Pelaksanaan Penguatan Pengawasan Internal Dalam Penyelenggaraan Reformasi Birokrasi Di Balai Pelatihan Lingkungan Hidup Dan Kehutanan (BPLHK) Samarinda

Bureaucracy plays a major role in the process of providing public services. However, in the implementation of public services, various bureaucratic problems are still encountered. So bureaucratic reform is needed as a start to formulating a good, effective and efficient government administration system, so that it can serve the public quickly, precisely and professionally. In addition, government agencies and their leaders and staff must be committed to realizing a Corruption-Free Area/Clean and Serving Bureaucratic Area through bureaucratic reform, especially in realizing clean and accountable government and excellent public services as stated in Permenpan RB Number 90 of the Year 2021. This research aims to determine the Implementation of Strengthening Internal Supervision in Implementing Bureaucratic Reform at the Samarinda Environmental and Forestry Training Center. The method used in this research is descriptive qualitative. With the result that BPLHK has implemented strengthened supervision and fulfilled indicators based on PERMENPAN RB RI Number 26 of 2020 concerning Gratification Control in the Ministry of Environment and Forestry, which includes Gratification, Implementation of SPIP, Public Complaints, Whistle-blowing system, Handling of conflicts of interest, Development integrity zone, and the Government Internal Monitoring Apparatus (APIP) but there are still obstacles to achieving WBK/WBBM.

IMPROVING THE QUALITY OF PATENT REGISTRATION SERVICES: AN APPLICANT SATISFACTION PERSPECTIVE AT THE DIRECTORATE GENERAL OF INTELLECTUAL PROPERTY

Introduction/Main Objective: Good governance will create good implementation of public service functions as well. On the other hand, bad governance means that public service functions will not be carried out well. Background of the Problem: researched the influence of the quality of patent registration application services on patent applicant satisfaction with DJKI based on reability, responsive, assurance, emphaty dan tangible. Research gaps/Novelty: This research examines the influence of the quality of patent registration application services on satisfaction of patent applicants at DJKI based on reability, responsive, assurance, emphaty dan tangible. Research Methods: This type of research is quantitative research with a cross sectional approach. This research uses the SPSS application. Finding/Result: There is a positive and insignificant influence between the quality of patent registration application services on patent applicant satisfaction with DJKI based on a reliability p-value > 0.05. There is a positive and significant influence between the quality of patent registration application services on patent applicant satisfaction with DJKI based on responsive, assurance, emphaty dan tangible. Conclusions and implications: This research shows that there are 4 indicators of service quality that influence patent applicant satisfaction with DJKI, so this can be of concern to DJKI to increase patent applicant satisfaction with DJKI.

DESENTRALISASI PELAYANAN PUBLIK DI BIDANG ADMINISTRASI KEPENDUDUKAN DAN CATATAN SIPIL DALAM UPAYA PENINGKATAN KUALITAS PELAYANAN TERHADAP MASYARAKAT DI KABUPATEN BOMBANA

Decentralization of public services in an effort to improve the quality of services to the community is an effort to realize prosperity in accordance with the constitutional mandate. The aim of this research is to determine the implementation and quality of public services in an effort to improve the quality of services to the community and to determine the obstacles and solutions in their implementation. The research method uses a sociological approach, data sources are primary and secondary data, with data collection methods in the form of literature study, observation and interviews. Then the data was analyzed using qualitative descriptive analysis. The results of this research show that the implementation of public services in the field of Population administration and civil registration in Bombana Regency, which includes Population Documents, Administrative Sanctions for Population and Civil Registration Events, and the Population Administration Information System (SIAK), the implementation and quality are not optimal. The obstacles faced are internal factors consisting of inadequate facilities and infrastructure and human resources, as well as external factors consisting of a lack of public awareness of the implementation of population administration, the vast administrative area of ​​Bombana Regency and the limited budget for implementation (SIAK).

Implementation of Public Services through SI PATAS Innovation Program in Banyumas Regency, Central Java Province

This study discuss the implementation of public services through SI PATAS innovation program in Banyumas Regency, Central Java Province by utilizing qualitiave research methods. Using digital democracy theory, bureaucracy must deal with new ways of providing public services. We found that street level bureaucracy (SLB) try to innovate by creating a social media based public services through Whatsapp, the so-called SI PATAS in order to make the services delivered faster and easier. However, we found that the society did not perceived this new technology based public service well as it cannot solved the issues. It imply that the experimentation from SLB through SI PATAS did not meet the demands and needs of society in getting public services easier and faster.

Bureaucratic ethics in realizing licensing services with integrity in Yogyakarta

Bureaucratic ethics is one of the main foundations in realizing the integrity of licensing services at the Yogyakarta City Investment and Licensing Service. Although the challenges of bureaucratic pathology, especially corruption, collusion, and nepotism, are still strong, the Yogyakarta City Government seeks to institutionalize an employee code of ethics through the SATRIYA Culture and BerAKHLAK core value as a reference in the implementation of public services. This paper aims to explain the development of bureaucratic ethics carried out by the Yogyakarta City Investment and Licensing Office to realize services with integrity. The research method was carried out through qualitative descriptive by extracting primary and secondary data through interviews, focus group discussions, observation, and documentation. An important finding of this study is that the results of applying bureaucratic ethics in the Yogyakarta Licensing Service Office indicate that each civil servant already understands bureaucratic ethics and tries to apply it in licensing services in Yogyakarta. However, there are differences in interpretation at the stage of internalizing values and norms, and it takes time. Efforts to realize the integrity of public services are manifested in applying SATRIYA Culture to achieve good performance through public interest orientation, legal certainty, equality of rights, balance of rights and obligations, professionalism, equality of treatment/non-discrimination, openness, and accountability. However, there are sub-optimal results in the availability of adequate facilities and special treatment for vulnerable groups and schedule accuracy. This is caused by limited funds, limited public facilities, different understandings of a more advanced attitude, a series of coordination that has not been integrated, and operational technical problems that require a longer license completion. In conclusion, to apply bureaucratic ethics in the bureaucratic system, it takes moral will and political will to step up milestones that can be done through public services that are oriented, strengthen public trust, anti-corruption, accountable, transparent, productive, innovative, creative, honest, usable, disciplined, friendly, responsible, sincere, persistent and cooperative.

Analysis of the Performance of the Sub-District Government in Public Services in Lamuru Sub-District, Bone Regency

The quality of public services provided by government bureaucracy has significantly fallen short of expectations, particularly when considering accountability, responsibility, service orientation, and effectiveness. One of the evident issues is the apparent negligence towards the importance of service users in the implementation of public services. Given the analyzed background problems, the primary research question revolves around understanding the performance of the government sub-district Lamuru in delivering public services. To address this question, the research aims to investigate the performance of the government sub-district Bone in public services and identify the determining factors influencing this performance. The study employs a descriptive-analytic technique for treatment and analysis. The data sources for this research include civil servants working in the sub-district Lamuru office and members of the public. The selection of data sources utilizes random sampling, resulting in a sample size of 80 individuals. Upon analyzing the data, the research concludes that the service quality from the apparatus performance in the sub-district Lamuru is deemed good, yet there is still room for improvement to optimize the overall effectiveness of public services.

Analysis of the Community Satisfaction Index at Satpol Pp and Damkar of South Bengkulu Regency

Good public service refers to a person's level of satisfaction with what is received, either an individual's relationship with an individual or an individual's relationship with a government agency. Government agencies as public service providers have efforts to improve the quality of public services, one of which is the Civil Service Police Unit and Fire Department of South Bengkulu Regency. To obtain and analyze data on the level of public satisfaction with the implementation of public services that have been provided by the Civil Service Police Unit and the Fire Department of South Bengkulu Regency. Research methods can be interpreted as tools to answer certain questions and to solve scientific or practical problems. In this study the authors used descriptive quantitative research methods. Based on the results of research and discussion, it can be concluded as follows: Based on the calculation of the Community Satisfaction Index which refers to Kepmenpan RB No. 25 of 2018, the Satpol PP and Fire Fighters Office of South Bengkulu Regency obtained an IKM Conversion result of 50.5. The performance of the Mungkid District Office service unit is in the "C" service quality with the "Good Enough" category. This shows that the overall service performance of the South Bengkulu Regency Satpol PP and Fire Department Office in 2015 is in the good category.

Assistance in Optimization of Website Management in the United Nations and Political Agency of Bintan District

This article is intended to find out the problems in the implementation of public services carried out by the central government and local governments are still faced with services that are not yet effective and efficient and the quality of human resources is not adequate. Therefore, various innovations are needed to improve the quality of public services by the government in order to make it easier for the public to access information. One of the innovations that can be applied is the creation and use of websites in the public service system. The application of the use of the website for public services is able to improve the performance of the government, state civil apparatus and the community in using information and communication technology by using it wisely. The method used emphasizes the full participation of ASN and Non ASN members in the training process, not just the method lecture. The approach applied to this service is the Participatory Rural Appraisal method (Chambers, 1996), where this technique is a technique that is considered technically quite operational. The results obtained in these problems need to be resolved immediately through training on the Implementation of Socialization on the importance of e-Government by providing assistance in the creation and management of websites. This training is unlikely to run well on its own. Therefore, participation from the state civil apparatus and the entire community is very much needed so that this activity can run smoothly and can provide positive changes for the future, including providing an understanding of the importance of E-Government for ASN and Non ASN in the Bankes bangpol environment, providing assistance regarding website creation and management.

ANALYSIS OF THE EFFECTIVENESS OF SERVICES ON MOTOR VEHICLE TAX COLLECTION IN THE REGIONAL REVENUE MANAGEMENT UNIT OF THE SOUTH MEDAN ONE-STOP INTEGRATED ADMINISTRATION SYSTEM (SAMSAT)

This study discusses the service of motor vehicle tax collection and its relation to public services in the Regional Revenue Management Unit (UPPD) of the South Medan One-Stop Integrated Administration System (SAMSAT). Public service is a form of service provided by the bureaucracy or the government to the community. Implementation of public services is intended to meet the needs in accordance with the wishes and expectations of the community. The objectives of this study were: (1) to analyze the effectiveness of the service for collecting PKB at UPPD SAMSAT South Medan, and (2) to analyze the inhibiting factors for PKB services at UPPD SAMSAT South Medan. The research method used is a quantitative approach. As for the results in this study, the output of the Chi square test analysis is known to be the Asymp value. Sig. (2-sided) on the pearson chi square test is 0.000 that H0 is rejected and Ha is accepted. Thus it can be interpreted that there is a relationship between Service Effectiveness and Motor Vehicle Tax Collection in the South Medan SAMSAT UUPD. And the relationship between service effectiveness and motor vehicle tax collection at UPPD SAMSAT South Medan through Spearman's analysis. Where the results obtained are that there is a relationship between variables as much as 0.242, 0.086, and -0.68. Where these three results show that there is a fairly strong relationship between X and Y variables.

EFEKTIVITAS PERATURAN DAERAH KABUPATEN SAMBAS NOMOR 4 TAHUN 2020 TENTANG PENYELENGGARAAN PELAYANAN PUBLIK DI DESA PANCUR KABUPATEN SAMBAS

This study aims to determine the effectiveness of Sambas Regency Regional Regulation No. 4 of 2020 concerning the Implementation of Public Services, and what influences public services by the village government. As a public service agency for the general public, the Pancur village office has a major problem in the services provided which are not in accordance with community expectations, one of the problems is the responsiveness of employees in serving the community. Therefore the village office is required to maintain the trust and satisfaction of the community by improving the quality of its services. empirical juridical research method, namely analyzing Regional Regulations, in this case Regional Regulation No. 4 of 2020 concerning the Implementation of Public Services, as well as examining the implementation of public services by the village government in Pancur Village, Tangaran District, whether it is in accordance with Sambas Regency Regional Regulation NO. 4 concerning the Implementation of Public Services. To obtain data, researchers used observation and interview guidelines in Pancur Village, Tangaran District, Sambas Regency. In the Implementation of Public Services in Pancur Village, Tangaran District, Sambas Regency, according to Sambas Regency Regional Regulation Number 4 of 2020 concerning the Implementation of Public Services, the village government apparatus has not yet implemented it properly. This is due to the limited knowledge of the village apparatus regarding the administration of public services to the community, so that the services provided do not meet the Standard Operating Procedures (SOP) to achieve the objectives to be carried out.

Enhancing Public Service Accessibility: The Role and Impact of Single Identity Number (SIN) E-KTP and SIM Integration

The implementation of public services in the Indonesian government often experiences obstacles in transparency, timeliness, and effectiveness in public services. So that technology-based public service innovation is needed to support this progress. The purpose of this paper is to analyze and identify the integration of E-KTP and SIM in realizing SIN to improve public service accessibility. In addition to discussing the integration of the two identities, this paper also explains the benefits received by the community from the development of these technologies. The benefits obtained if the integration of E-KTP and SIM can be realized: efficiency and simplicity, easy access to services, increased mobility, and cost savings. This research was conducted using a qualitative approach with descriptive qualitative methods by collecting data and making comparisons with other countries. Based on the results of the research that has been conducted, it shows that the application of E-KTP and SIM into SIN is very helpful and beneficial for the community because it can increase public trust, efficiency and effectiveness in public services in Indonesia.

Analysis of Bureaucratic Performance in Improving the Quality of Services in the Education and Health Sector in Pasaman District

This study aims to analyze the performance of the bureaucracy in improving the quality of public services for the Pasaman Regency government in the education and health sectors. In the implementation of public services, Pasaman Regency is included in the category (yellow zone) in services with moderate compliance categories. In 2018 Pasaman Regency was in the Very High Ranking based on the EPPD Performance Evaluation and Performance of the Regency. Passover. In addition, based on the analysis of Macro Performance Indicator data, the performance of the Pasaman Regency government has experienced an increase in performance. This study used a qualitative approach with descriptive methods. This study aims to analyze and describe the performance of the bureaucracy in improving the service quality of the Pasaman District Government by conducting documentation studies and in-depth interviews. The results of the study showed that efforts to improve public services can be seen from the policy direction of the Pasaman Regency government through a Budget Policy which allocates more to social spending than personnel spending. Furthermore, as an effort to bureaucratic effectiveness, the Pasaman Regency Government streamlined the OPD so that the bureaucracy could run effectively. Then, service quality improvement was also carried out through UHC (Universal Health Coverages) policy innovations to provide the best health services to the community. As well as educational service innovations through a 12-year free education program until they graduate from high school or the equivalent for all student children in Pasaman Regency.

Coordination of Effectiveness in Implementing Public Services: Study in Sumbergempol District, Tulungagung

This study aims to determine how effective coordination is in the implementation of public services, especially in Sumbergempol District and Tulungagung. Public service refers to a service activity conducted by government officers (apparatus) who must provide the best service to the community to create community welfare. This study used the descriptive-qualitative research method. Researchers use data collection techniques in the form of interviews, observations, and documentation. While data analysis and interpretation are carried out by the analysis process, which is data reduction, data display, and conclusion. The results showed that coordination in the implementation of public services in Sumbergempol District generally has been running well, yet the results have not been effective. From the results of this study, it can be concluded that public services in Sumbergempol District and Tulungagung Regency need changes to improve public service efforts so that the results are more effective.