Implementation Of Public Services Research Articles

Upaya Merealisasikan Good Governance melalui Pelayanan Publik di Indonesia

In the implementation of public services in Indonesia, it is considered ineffective because there are still many problem phenomena that often arise in its application, for example problems regarding convoluted service procedures, lack of uncertainty given to the community, and high costs. The method used is descriptive qualitative research which explains the realization of good governance, public services, and efforts to improve the quality of public services in Indonesia. the results of this study indicate that the implementation of good governance is still not going well so that the role of the government, the community, and the private sector is needed in implementing improvements to the quality of public services in order to realize good governance. , namely transparency, conducting supervision to avoid various forms of irregularities that occur in the implementation of public services, increasing the role and participation of the community in public services.

Public Satisfaction Survey for Improving The Quality of Public Services in The DPMPTSP Jambi Province

Research has been carried out on a Community Satisfaction Survey (SKM) at the Investment Service and One Stop Integrated Services (DPMPTSP) Jambi Province Semester II in 2021. The survey was carried out as an effort to improve the quality of public services in accordance with PERMENPAN RB RI Number 14 of 2017 concerning Guidelines for Compiling a Satisfaction Survey Community Public Service Implementation Unit. SKM is one of the tools used by the public service unit to evaluate the performance of the services carried out by the unit, in this case the Jambi Province Investment and One Stop Service (DPMPTSP). This study uses a descriptive approach with mixed methods and research instruments, namely the distribution of online and offline questionnaires, review of documentation and observations. The population is people who have received licensing services in Jambi Province and data analysis using univariate and bivariate analysis. The survey was conducted based on Permenpan RB Number 14 of 2017 concerning Guidelines for Compiling a Community Satisfaction Survey using 9 indicators in the Likert scale interval range of 1-4. The results obtained that the average value of the Community Satisfaction Survey in the Jambi Province DPMPTSP in 2021 for the second semester period was the Very category. Good (A) with a score of 91.64. Most of the relationships between elements have been correlated, from 36 relationships there were 27 relationships or 75% had correlations while 9 (nine) relationships were not significant so they had no correlation. The priority scale for service improvement is contained in elements of systems, mechanisms, and procedures, elements of completion time, elements of implementing behavior, elements of handling complaints, suggestions and inputs, as well as elements of product specifications for types of services.

Web-Based Village Administration Service Model in Tanete Village, Simbang District, Maros Regency

The implementation of public services is an effort by the state to fulfill the basic needs of the rights of every citizen to goods, services, and administrative services provided by public service providers. Administrative services in Tanete Village, Simbang District, Maros Regency are still using the conventional system or manual system. This study aims to produce a website-based information system development model for integrated village administration services with the community and Tanete village officials. The methodology used in the study begins with data collection consisting of observation and identification, surveys, interviews and discussions with village officials. Next with the stage of developing an information system. Data was collected by means of observation, survey and document analysis. The information system development stage is carried out at the information system development stage by system analysis and system design. The results of the research are in the form of a web-based program prototype, namely the right technology to provide information on managing integrated village administration services with the community and Tanete village officials. The application makes it easier for the community and village officials to provide village administrative services.

Manajemen Strategis di Dinas Penanaman Modal dan Perizinan Kota Yogyakarta: Analisis Lingkungan Internal dan Eksternal

The Investment and Licensing Service Agency of Yogyakarta City have received public services awards and has become a pilot of an excellent service in Indonesia. The accuracy of strategic management is one of the dominant factors influencing the success of the Yogyakarta City DPMP in the implementation of public services. This research aims to analyze the internal and external environment that affect the effectiveness of strategic management implementation at the Yogyakarta City Investment and Licensing Office Agency. The research method used in this study is qualitative. The results showed that there were seven keys to the success of the Yogyakarta City DPMP including the existence of new forms of service, the durability of the new service model, effectiveness in achieving goals, service quality, availability of data and information, ease of access to data and information and the actuality of data and information.

Sistem Informasi Pelayanan Kecamatan Malili (SIAPMI)

One of the things that are part of the public service in accordance with the Regional Regulation of East Luwu Regency Number 40 of 2011 concerning Public Services and Community Participation is professional and accountable public information, therefore the government is obliged to provide information to the public. This is in line with the visions and missions of the East Luwu Regency Government in accordance with the East Luwu Regency RPJMD 2016-2021 by realizing an electronic-based government (e-government). Therefore, the Regional Government, in this case the District Government, provides accountable and transparent information to the community through the implementation of public services which is the implementation of the Malili District Government's obligations in providing excellent service to the community through the Malili Camat Office Service Information System (SIAPMI) program. In making and developing SIAP'MI through coordination and collaboration that has been carried out by the Work Team and the involvement of internal and external stakeholders in each activity is a measure of the success of this Action for Change. Some that have resulted from this Action for Change are; (1) Malili sub-district already has a website where it can be seen directly by the entire community, both local and non-local communities, (2) Changes in people's mindset towards the government, where in the service process it is very easy so that people are aware of the orderly administration in terms of the licensing process and (3) Malili sub-district already has an online complaint service, where the public can freely report criminal and disturbing matters in their respective environments.

Penerapan Metode Service Quality dalam Melihat Pengaruh Kinerja Pegawai terhadap Kualitas Pelayanan Publik

Public service is a process of bureaucratic performance, the link with bureaucratic culture is very strong, meaning that any activities carried out by public service officers must be guided by the normative rules that have been determined by public organizations as a manifestation of the behavior of public organizations. In this regard, the problem that exists is that the service of public officials at the Pulau Rakyat Sub-district Office, Asahan Regency, shows that there are still deviations in attitudes and behavior as well as the actions of the apparatus as public servants. In everyday reality, it shows that the management services are complicated, require a large amount of money, are less informative or less transparent and discriminatory. In fact, people's expectations for improving the implementation of public services are actually getting further away from the reality. The quality of service is indicated by the absence of professional services, which is the success of the government in managing quality services. The quality of service by the employees of the Pulau Rakyat Sub-district Office of Asahan Regency who are selfish, considerate and serious to carry out their duties and obligations, as well as low knowledge and skills in carrying out their duties

PEMBERDAYAAN MASYARAKAT DALAM PENGAWASAN PELAYANAN PUBLIK DAN PENCEGAHAN MALADMINISTRASI DI DESA TELAGA MURNI

In providing public services to the community there are still many maladministrations, such as protracted delays, demand for rewards, discrimination, incompetence, not providing services, conflicts of interest, and others.Based on this, not a few of the people choose a quick way to get public services in the village.Therefore, it is important to educate the community and village apparatus related to supervision of public services and prevention of maladministration in the village environment, so that the implementation of public services in accordance with Law No. 25 of 2009. The implementation method used is with blended system seminars, through face-to-face meetings and through zoom meetings.The targets in this activity are the Village Consultative Agency (BPD) as a representation of the village community, and the Telaga Murni Village Apparatus.It is expected that in this activity the community knows better how the public service is carried out and can report if there is an allegation of maladministration, and it is also expected that this activity can provide a better understanding of the village apparatus in minimizing maladministration in public services in the village.

INTEGRITAS PENGHULU DALAM PELAYANAN NIKAH: Memotret Pelayanan Publik Pada Kantor Urusan Agama Kecamatan Sebagai Bentuk Reformasi Birokrasi

Abstract: The bureaucratic reform program has opened new public colors in Indonesia. Various government agencies have been conducting reforms in various sectors that have been a weak point for public services. One of them is public service to the ministry of religious affairs. The religious ministry continues to work on wedding services at the district office of religious affairs (KUA). The district office of religious affairs, has been tidying up to the changes that become the necessity of bureaucratic reform. One of the fundamental changes is a new form of wedding service. Today the implementation of public services is still faced with conditions that have not been in accordance with the needs and changes in various areas of life in society. Various cases such as illegal charges and gratification indicate the lack of integrity that some of the Penghulu in district office of religious affairs. Therefore, it takes the role of various elements to continue to coaching in building the integrity of district office of religious affairs employees, especially on Penghulu.

The use of Multicriteria Decision-Making Methods for the implementation of equipment to protect women victims of violence: a case study in the Amazon

The use of multi-criteria decision-making methods aims to optimize decision-making process from sets of criteria and characteristics that are sometimes disregarded in other ways of selecting priorities for the decision task. Accordingly, decisions that require technical criteria for the implementation of public services can benefit from the use of, for example, the Analytic Hierarchy Process (AHP). The purpose of this paper is to demonstrate how and based on what objective and subjective criteria the AHP can be used to decide where to implement the Casa da Mulher Brasileira, one of the main facilities to assist women victims of violence, in the Metropolitan Region of Belém, capital of Pará, Amazon. Using as criteria Cases of Violence, Female Population in each of the five municipalities and Accessibility to them, it was verified that the capital, Belém do Pará, is the most appropriate municipality to receive the public facility within the region considered.

Integrity in Public Service in the City of Tomohon

The focus of this research is on the aspects of public service delivery, the application of integrity values ??by state civil servants and the community, as well as the efforts made to optimize the application of integrity values ??in public services at the Tomohon City public service mall. Using a qualitative research approach with descriptive methods. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Data were collected through observation, interviews, and documentation. The research findings show: 1) The implementation of public services by the Tomohon City Public Service Mall is based on the Tomohon Mayor Regulation Number 11 of 2018. In the midst of the covid-19 pandemic, it is carried out in 4 ways, namely physical distancing, online services, normal direct services (public come to take care of themselves), and walk-in or mobile service, 2) The application of the value of integrity by state civil servants at the public service mall of Tomohon City and the service user community is still not fully in line with the desired expectations. Although several applications of integrity values ??already exist which are categorized as good and very good, some are categorized as not good, and 3) The Tomohon City Government through the public service mall has made various efforts to optimize the implementation of public services to the community, including optimizing the application of integrity values ??in any ongoing public service process. These efforts are in the form of direct coaching, technical guidance, mentoring, building open communication between all components, providing complaint box facilities both physically and electronically, providing motivation and education, monitoring and evaluation, awarding, online use, and online-based services.

Integrity in Public Service in the City of Tomohon

The focus of this research is on the aspects of public service delivery, the application of integrity values ??by state civil servants and the community, as well as the efforts made to optimize the application of integrity values ??in public services at the Tomohon City public service mall. Using a qualitative research approach with descriptive methods. Data analysis techniques include data reduction, data presentation, and drawing conclusions. Data were collected through observation, interviews, and documentation. The research findings show: 1) The implementation of public services by the Tomohon City Public Service Mall is based on the Tomohon Mayor Regulation Number 11 of 2018. In the midst of the covid-19 pandemic, it is carried out in 4 ways, namely physical distancing, online services, normal direct services (public come to take care of themselves), and walk-in or mobile service, 2) The application of the value of integrity by state civil servants at the public service mall of Tomohon City and the service user community is still not fully in line with the desired expectations. Although several applications of integrity values ??already exist which are categorized as good and very good, some are categorized as not good, and 3) The Tomohon City Government through the public service mall has made various efforts to optimize the implementation of public services to the community, including optimizing the application of integrity values ??in any ongoing public service process. These efforts are in the form of direct coaching, technical guidance, mentoring, building open communication between all components, providing complaint box facilities both physically and electronically, providing motivation and education, monitoring and evaluation, awarding, online use, and online-based services.

Mapping design activities and methods of public sector innovation units through the policy cycle model

Over the last two decades, the design practice has been expanding to the public sphere to generate solutions for public challenges. In particular, the reflections on the design practice of public sector innovation (PSI) units, working in or with governments, are increasingly contributing to a growing body of literature attempting to characterise the practice in policy making. Although scholars conclude that design’s significant contribution in policy refers to the implementation of public services and programs, there is also an urgent advocacy for a deeper study of the nature of design practices within earlier stages of policy processes addressing more specifically policy proposals and reforms. As part of a broader investigation, this paper seeks to shed light to this matter by identifying design-led activities and methods of PSI units in the policy making process and positioning them in the stages of the policy cycle. This research examines academic, grey literature and web content to uncover and position design activities of 46 PSI units from different continents in a policy cycle model based on Howlett, Ramesh and Perl (2009). Our work confirms that most design activities develop in the implementation stage rather than in early stages of the policy process. While design interventions are growing within policy formulation and agenda-setting stages, few of them were identified in the stage of policy evaluation. Decision-making stage remains purely political. This research may serve to a further understanding of the design practice and its potential contribution to policy making in the future.

PELAKSANAAN PELAYANAN PUBLIK DI DINAS SOSIAL TENAGA KERJA DAN TRANSMIGRASI KOTA YOGYAKARTA DISAAT PANDEMI COVID 19

: The paradigm of governance has undergone a shift from rule government to good governance, and from a centralized to decentralized system. Meanwhile, the implementation of a decentralized system has also caused a shift or transfer of management authority from the (central) government to local governments. In the context of good governance, public service is the main gate of government bureaucratic reform, because in public service it is a space where the government bureaucracy interacts directly with the community. In this new public service era, public services must be more responsive because they will be directly monitored in a transparent manner by the community. The implementation of public services before and after the Covid 19 pandemic and the performance of public service delivery at the Social Service, Manpower and Transmigration during the Covid 19 period. The results of the research obtained are that in meeting the community's needs for services, competent human resources (HR) are needed in providing services, and For changes in the form of services, all of which can be done offline, when the service is provided online, the service provider, in this case the Social Manpower and Transmigration Office, can make new standard operating procedures for services in online form, so that the needs of the community/citizens for services can be fulfilled. And even though public services are in online form, with a limited number of human resources, online services should also have a time limit for receiving services

Case Study of Digital-Based Service Innovation for Old Age Insurance (JHT) Claims by BPJS Employment (BPJAMSOSTEK) Pekalongan Branch Office Central Java

Various government efforts to break the Covid-19 chain have also affected the economy, as many companies have laid off employees on a large scale. This has resulted in an increase in the number of claims for the Social Security Administering Body (BPJS) for Employment or BPJAMSOSTEK. The purpose of the study was to find out a Case Study of Digital-Based Service Innovation for Old Age Security Claims (JHT) by BPJS Ketenagakerjaan (BPJAMSOSTEK) Pekalongan Branch Office, Central Java. Research methods. The research method used to describe the problems that exist in this study is a qualitative method with a study approach. Primary data sources in this study came from interviews with informants. The informants in this case are employees who are directly involved in the implementation of public services, leaders and participants as users of services provided by BPJAMSOSTEK Pekalongan City Branch, Central Java. The technique used in this study was carried out in several steps, namely, data reduction (sorting, focusing and attention), data presentation (display) and drawing conclusions. Research result. The innovation attributes at BPJAMSOSTEK Pekalongan City Branch are in accordance with the relative advantage, suitability, complexity, possibility to try and ease of observation. In terms of acceptance of the information system, it is seen from 2 elements, namely the ease of use and the usefulness of the LAPAKASIK information system in accordance with the Theory Technology Acceptance Model (TAM): In the Internal User/BPJAMSOSTEK Aspect In the External Aspect User/BPJAMSOSTEK Participant.

A Discourse of General Principles of Good Governance in Public Services in Indonesia

Public service is one of the commitments in government administration. Good, measurable, and humane public services have a significant impact on the impetus for accelerated development. However, negative issues in public services, especially in Indonesia, are still often encountered, ranging from issues of bribery, corruption, abuse of authority, to discrimination in the implementation of public services. This study aims to analyze the general principles of good governance (AAUPB) in the delivery of public services in Indonesia. Using the study approach of law, constitution, and Pancasila, this study confirms and finds that the implementation of AAUPB in public services includes several things ranging from transparency, community participation, efficiency, and aspects of convenience.

Public Satisfaction Survey On Registration Services Of Hindu Religion Education Institutions In Bali Province

The Regulation issuance of the Religion Minister of the Republic Indonesia No. 56/2014 that concerning on Hindu Religion Education in formal and non-formal education forms requires the Directorate General of Hindu Community Guidance to organize a registration service. The quality of the registration service needs to be surveyed as an evaluation of the implementation of public services. The subjects in this survey research are leaders / managers of formal and non-formal pasraman in Bali who already have registration list in 2020. The aspects that reviewed to determine service satisfaction are based on 14 minimum elements as indicators that must exist as a basis for measuring IKM on public service performance that are in accordance to the Ministerial Decree No. PAN. 25 of 2004. The sampling technique was carried out using disproportionate stratified random sampling, the data collection technique used an attitude scale as the main data and interviews and document studies as supporting data. Data were analyzed descriptively which were the community satisfaction score was sought first, the score was then adjusted to the criteria table. Overall, the level of community satisfaction with registration service of Hindu religious education institutions was very high. This can be proven by the average community satisfaction score of 82.75 (very high). In addition, if it was reviewed based on aspects of public service, among the 14 (fourteen) aspects of service, there were 4 (four) aspects that got very high satisfaction, namely discipline of officers, fairness of service, courtesy of officers and environmental comfort, while other aspects were in high satisfaction criteria. If it was reviewed by regency / city, all districts / cities in the Bali province got satisfaction score with very high criteria. Factors that affected public satisfaction with the sign service of Hindu religion education institutions include planning, leadership, monitoring of reliability, responsiveness, assurance, empathy, tangible, and tangible factors, certainty and service costs.

Public Services to Achieve Good Governance in Indonesia

To meet the various needs of its people, a country will carry out public services so that then goods, services, and various administrative services needed can be fulfilled. This certainly needs to be done because the effectiveness of a government system will be determined mainly by the quality of the implementation of public services from the state to its people. This research will use a qualitative approach with research data sources and previous studies. The study results show that good governance can be achieved through the participation of various holders of positions in government. Then good public service will show that the performance of government management has good quality. The improvements that can be implemented to improve public services include accelerating the formation of public service law, establishing one-stop services, transparency of public service costs, making SOPs, and implementing reforms for employees working in the public service sector.

UNDERSTANDING PUBLIC SERVICE ETHICS IN PERSPECTIVE THE NEW PARADIGM OF PUBLIC ADMINISTRATION

This study aims to provide an overview in understanding public service ethics according to the perspective of the new administrative paradigm so that it can be taken into consideration in the implementation of public services in Indonesia. The type of research used is a qualitative research type. Data collection techniques were carried out through a review of literature, literature, scientific journals and statutory documents that were collected to find their relevance to the research theme. The results show that public service ethics in a new paradigm of public administration such as the New Public Service (NPS) that can be used as a reference by bureaucrats is where bureaucrats in carrying out their duties and functions are considered good or ethical if they are responsible and have high professionalism or competence. and have responsibility in carrying out their duties and authorities. Service personnel must also pay attention to efficiency, effectiveness and economy. equality and justice. The most important of a public service is the fulfillment of the needs of the public being served so as to create satisfaction for the community. What is expected in public service ethics according to the new public service (NPS) paradigm is the emergence of self-awareness of bureaucrats based on the norm values in the code of ethics. From that, the most important thing is the awareness of the service apparatus that the service tasks carried out are not only accountable to the people and the state, but also to God Almighty.

IMPLEMENTATION OF PUBLIC SERVICES IN THE FIELD OF GOVERNANCE GOVERNMENT IN TANETE RILAU DISTRICT, BARRU REGENCY

Public services that are the focus of the study of the discipline of Public Administration Sciences in Indonesia, are still issues that need to be given comprehensive attention and completion. Basically every human need service, even in the extreme can be said that service can not be separated with human life. Kecamatan which is one of the extension of the central government in providing public services. Governance is one of the most public services the public has ever needed since he was born until he died. Therefore, the researcher is interested to discuss the Impelementasi Public Service in the Field of Governance in Tanete Rilau.In research conducted by researchers, researchers used descriptive method research method with a qualitative approach to collect data and information. Researchers will try to analyze the data obtained from various sources to answer the problems of Public Service Implementation in the Field of Governance in Barru District Tanete Rilau. Researchers use four techniques in analyzing the data that is, observation, interview, documentation and after that data from observation, interview and documentation will trianggulasi.Based on the results of the interviews that have been described in the previous chapter, where there are six (6) things are grouped by researchers to facilitate in understanding the results of interviews. And from the results of the interview ditrianggulasikan with the results of observation and documentation that exist, the researchers will try to analyze how actually Implementation of Public Service in the Field of Governance in the District of Tanete Rilau.

Inclusion Policy in East Javanese Cultural Perspective and Its Implication on Guidance and Counseling

The urgency of inclusive policies in a very diverse cross-cultural perspective is a form of follow-up to the implementation of inclusive education that provides equal and equal educational services to all children with diverse cultural backgrounds. The purpose of the inclusion policy study in the cultural perspective of East Java is to find out how the implementation of inclusion policies can represent the cultural diversity that exists in East Java. The implementation of inclusion policies is not only for disabilities, but also the implementation of inclusion policies is able to reach into various aspects of life that are developing in the people of East Java. This literature review aims to summarize how the concept of inclusion policy is in the perspective of East Java culture. The selection of articles started from peer-reviewed research journals at Google Scholar and Z-library. From this search, 14,700 articles were found. Then after screening the articles published from 2010 to 2020 and found 1045 articles. There were 10 articles that were studied and analyzed according to the topic discussed. The analysis technique used is content analysis. Based on the results of the analysis, it can be seen that it is necessary to implement inclusive education policies to improve the quality of life for persons with disabilities and individuals. Through formal education in the cultural perspective in East Java, it is expected to be able to overcome the diversity of social and cultural dimensions. The existence of a policy on inclusive education can realize the implementation of public services in the field of education and other fields that respect diversity and is not discriminatory for all individual learners. The implication of the results of this study is guidance and counseling teachers are required to have competence in providing services for children with disabilities.