Abstract
This article analyses the effectiveness of E-Kelurahan public service implementation in Bandung City, which is part of the e-government initiative to improve the quality of public services through information technology. The research uses a qualitative and descriptive analytical approach to evaluate the successes, constraints, and areas of improvement in the implementation of the system. The results show that E-Kelurahan has improved service speed and transparency, although there are still challenges related to infrastructure, digital literacy, and human resource readiness. This research suggests the need for continued efforts in improving technological infrastructure and training for village officials to optimise public services.
Talk to us
Join us for a 30 min session where you can share your feedback and ask us any queries you have
Disclaimer: All third-party content on this website/platform is and will remain the property of their respective owners and is provided on "as is" basis without any warranties, express or implied. Use of third-party content does not indicate any affiliation, sponsorship with or endorsement by them. Any references to third-party content is to identify the corresponding services and shall be considered fair use under The CopyrightLaw.