Digital literacy to improve the quality of state civil apparatus services for the of Indonesia community

Abstract

Extraordinary technological developments have also impacted changes in public services with the use of digital technology in the mechanism of providing public services to the community. Indonesia's desire to become a developed country forces Indonesia to make changes in serving its people, one of which is through digital technology. This research uses a qualitative approach through a descriptive analysis method based on the literature study obtained and then used as analysis material. This study aims to analyze the concept of practical digital literacy in accordance with the application of the quality of public services in Government, especially for the state civil apparatus. There is a digital-based public service design that can be implemented thoroughly for the community and, of course, makes it easier for the community as beneficiaries. The results of this study explain the analysis of eight aspects of digital literacy, which are elaborated with the parameters of the elements of assessing the quality of public government services which can then be used as a design of an integrated digital-based service system.